Metrolinx is working together with municipal transit partners from across the Greater Golden Horseshoe to help ensure a seamless cross-boundary travel experience, including opportunities to better coordinate specialized and conventional transit.
A Memorandum of Understanding (MOU) is in place between the various specialized transit agencies in the Greater Toronto and Hamilton Area (GTHA) to help facilitate cross-boundary travel. For customers using mobility aids who are registered (in good standing) with a specialized transit agency in a GTHA municipality where they live, they’re now automatically eligible for specialized transit services with the other transit agencies.
- For more information, please visit http://www.metrolinx.com/en/aboutus/accessibility/cross-boundary_travel.aspx
Due to COVID-19, the main focus in 2021 has been on discussing how specialized transit services and procedures will be modified to ensure that both customers and staff are kept safe and healthy.
- Examples of topics discussed in response to COVID-19 include: exploring the practicality of gradually increasing the number of customers in each specialized transit vehicle (vehicle capacity was temporarily reduced due to COVID restrictions), vaccination policies for staff, and health screening questions for customers.
- There has been close collaboration between agencies, which helps ensure a more consistent customer experience.