Metrolinx is working together with municipal transit partners from across the Greater Golden Horseshoe to help ensure a seamless cross-boundary travel experience, including opportunities to better coordinate specialized and conventional transit.
A Memorandum of Understanding (MOU) is in place between the various specialized transit agencies in the Greater Toronto and Hamilton Area (GTHA) to help facilitate cross-boundary travel. For customers using mobility aids who are registered (in good standing) with a specialized transit agency in a GTHA municipality where they live, they’re now automatically eligible for specialized transit services with the other transit agencies.
- For more information, please visit the Cross Boundary Travel page
Due to COVID-19, the main focus in 2020 has been on discussing how specialized transit services and procedures will be modified to ensure that both customers and staff are kept safe and healthy.
- Examples of what municipal specialized transit agencies have done in response to COVID-19 include: temporarily reducing the number of customers in each specialized transit vehicle, enhanced cleaning and disinfecting practices, and use of personal protective equipment.
- There has been close collaboration between agencies, which helps ensure a more consistent customer experience.