> Annual Accessibility Public Consultation - Improving the Customer Experience: GO Rail and Bus | Metrolinx Engage

Annual Accessibility Public Consultation - Improving the Customer Experience: GO Rail and Bus

Improving the Customer Experience – GO Rail Services

Completed:

The new Bloomington GO Station (Richmond Hill/Aurora) opened to the public in June 2021. It features elevators, platform edge tactile attention indicators, accessible washrooms, and a weather-protected bus loop.

The Bay Concourse at Union Station opened to the public in July 2021; the amount of GO concourse space at Union Station has tripled since before the renovations began.

Kitchener GO rail service has been extended to London, with GO trains serving existing VIA Rail stations in St. Mary’s, Stratford and London. Raised mini-platforms were built on the VIA platforms to provide step-free access to GO trains.

Completed & Underway:

Metrolinx will have successfully completed accessibility retrofits at the following existing GO stations by the end of 2021:

  • New tactile attention indicators on platforms: Bradford, Centennial, Guelph, Mount Joy, Scarborough, Stouffville, Whitby
  • Elevator upgrades: Burlington, Pickering, Streetsville, Whitby

Underway

Construction continues at the Mount Dennis GO station (Kitchener line) in northwest Toronto. This new, accessible transit hub will connect Kitchener’s future two-way, all-day GO Transit service to the airport via UP Express, the future Eglinton Crosstown LRT, and TTC buses.  It will include elevators and a pick-up and drop-off area, among other customer amenities.

Improving the Customer Experience – Bus Services

Completed

The new Kipling bus terminal (for GO Transit and Mi-Way) opened in January 2021. It provides a barrier-free route connecting to the train platform (via a pedestrian bridge), with two side-by-side elevators provided at each end of the pedestrian bridge. This project also added a new mini-platform / accessible boarding area for the train platform.  Additionally, new accessible tunnels provide an easier transfer between the new bus terminal and the existing TTC subway station.

Completed & Underway

Metrolinx continues to work with municipalities to convert on-street municipal bus stops to accommodate all GO Buses.  By the end of 2021, the plan is to upgrade an additional 119 stops to be accessible.  This involves improvements to existing stops to accommodate bus lifts and ramps. 

More “Super-Lo” low-floor double-decker buses have been added to the GO bus fleet.  These buses are gradually replacing the older lift-equipped buses.  From approximately 2018 to 2021, our fleet shifted from about half to almost two-thirds of the fleet being low-floor buses.

Sharing your thoughts – GO Rail and Bus

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