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Seamless Service


There are 7.2 million people living in the GTHA. Everyone has a job to get to, classes to attend, family to see and friends to catch up with. Your life is busy. You don’t want to think about your travel experience. You just want it to work easily and seamlessly.

Currently, our region faces barriers. With GO Transit, UP Express, plus nine local transit agencies responding to different councils, fares and policies aren’t fully integrated. PRESTO is a first step forward as an easy region-wide payment method. The next challenge will be establishing and coordinating an integrated fare structure and set of fare products and concessions. Regions with fare integration typically charge by distance or zone to make pricing for all trips fair, logical and easy to understand, regardless of transit provider or any borders that are crossed.

In 2016, nearly half a million transit users faced double fares daily on trips across municipal borders. That means communities across city boundaries are often poorly served by transit or have duplicate services. Some travellers facing double fares for short trips may drive instead of taking transit. Or, they might avoid taking a cross-boundary trip entirely, potentially depriving themselves of educational or employment opportunities. That’s not good for our region.

Learn more about Fare Integration between Metrolinx and its transit partners.


The Draft Plan focuses on improving the traveller experience by removing those barriers. Imagine a future where services, schedules, fares and payments are all integrated, and are accessible in the palm of your hand.

The Draft Plan proposes solutions such as a Mobility as a Service (MaaS) platform. These services offer highly personalized trip planning, booking and payment through a single website or app, from a range of public and private providers. These services could include all transit as well as ride-, bike- and car-sharing services, and offer attractive subscriptions across modes.

Graphic providing examples of mobility as a service

Creating a great user experience means designing services for individual needs, not only leveraging technology but changing our focus from the provider to the traveller. Imagine a commute free from complications — no matter where you’re headed — where everything is done for you with your specific trip in mind. That’s the future we want to create.

Treating journeys as door-to-door trips that use various modes of transportation and may cross municipal boundaries will help move the region towards seamless integration.


For us to realize that seamless and integrated future, transit providers must work even more closely together, listening to their customers.

Technology is making that seamless transit service possible. It’s creating tools that give users the information that will help them make better choices. It moves us away from a one-size-fits-all approach to travel to one in which each traveller sets their own priorities. That’s a future we can achieve when our plans are informed by innovation and we dare to dream big.

Find out more about the future of service integration

Check the Draft Plan for more information:

Page 27:
Disruptive business models are challenging the transportation status quo

Page 34:
The need to integrate fares and service

Page 70:
Focus on the traveller experience

Page 78:
Develop and implement a Mobility as a Service (MaaS) strategy

Do you cross one or more regional borders in your daily travel?