> Metrolinx Town Hall, September 5, 2019 | Metrolinx Engage

Metrolinx Town Hall, September 5, 2019

Thank you for your participation!

Watch the video of the livestream of the session or read the questions and answers below.

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mdrejhon's avatar

One Niagara train per day goes to West Harbour GO station per day, but it has to "back-in" to pick up passengers.

Also, the weekend Niagara train service does not stop at West Harbour GO yet.

When will West Harbour become a through station (instead of a dead-end station) so that all Niagara trains stop there?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:49

Metrolinx and CN are working on completing agreements for future increased service for Niagara. However, implementing this infrastructure and service within a busy freight environment takes time. Currently, there is a Monday to Friday daily service that “backs-in” to pick up and drop-off passengers in order to access the West Harbour GO station platforms as part of the Niagara train service. The service changes that took effect on August 31st doubled the existing service. This is a huge improvement and great news for the people of Hamilton.

Infrastructure improvements from Bayview Junction to West Harbour are ongoing throughout the fall. Negotiations to facilitate additional service at West Harbour are ongoing with our partners at CN Rail.

Metrolinx and CN are working together to implement the track connections on the west side of West Harbour GO station. These are pending construction and service agreements that are being negotiated. As an interim solution Metrolinx is evaluating a temporary platform that will serve the main track. This will eliminate the need to back-in our trains at West Harbour station. This will bring greater options for future service at that station as well as save Niagara customers time on their journey. We will keep you posted on new information as it becomes available.

To listen to the response, please see the video posted here 
https://www.metrolinxengage.com/en/content/metrolinx-town-hall-september-5-2019 at the 41:15 mark.

Anonymous's avatar

Now that the proposed CN freight bypass has been shelved, can we get some specifics on changes being planned west of Bramalea -- be it a third track through downtown Brampton to Georgetown, a flyover near the Credit River, improvements to facilities at Georgetown, or changes to capacity along the Guelph Subdivision? Do the heritage stations at Brampton and Georgetown have a role in Metrolinx's plans? And how will CN's large and continuing presence in this corridor affect the possibility of electrification west of Bramalea?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:42

Metrolinx is committed to seamless, convenient, two-way, all-day service on the Kitchener line, it is a key priority of our GO expansion program. We have increased train service on the corridor by nearly 46 per cent just this year. These incremental increases have been made possible through an improved relationship with CN, as they own and use the Halton Subdivision portion of the corridor (between Bramalea and Georgetown) for freight. We are continuing discussions with CN regarding future EA work and infrastructure improvements along this section. 

To listen to the response, please see the video posted here 
https://www.metrolinxengage.com/en/content/metrolinx-town-hall-september-5-2019 at the 8:37 mark.

2058pd1skn_8667's avatar

2058pd1skn_8667
Aug 19, 2019 - 10:02

At one point the government committed to electrification of the GO train. Is that still moving forward and is hydrogen being considered? (since it is the lower cost option)

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:49

In the spring we reached the RFP stage of procuring the OnCorridor Works Project. The OnCorridor Works project includes the new infrastructure required to facilitate the delivery of expanded and improved GO rail services, including two-way, all-day service every 15 minutes over core segments of the GO rail network, as well as the operations and maintenance of the GO rail network. 

The On-Corridor Works project is being delivered using the design, build, finance, operate and maintain (DBFOM) Public-Private Partnership (P3) model. Bid teams will be required to submit proposals to realize the performance objectives of the GO Rail Expansion. As outlined in Ontario’s 2019 Budget, the Ontario Government will look to the private sector to propose innovative approaches to meet future GO Transit rail service levels, including opportunities for technology that could be used to electrify core segments of the GO Transit rail network, such as an overhead catenary system or hydrogen fuel cells. Once the team is selected, final infrastructure and service plans will be made available. 

John's avatar
Aug 20, 2019 - 13:01

When will the Lakeshore line be electrified

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:57

In the spring we reached the RFP stage of procuring the OnCorridor Works Project. The OnCorridor Works project includes the new infrastructure required to facilitate the delivery of expanded and improved GO rail services, including two-way, all-day service every 15 minutes over core segments of the GO rail network, as well as the operations and maintenance of the GO rail network. 

The On-Corridor Works project is being delivered using the design, build, finance, operate and maintain (DBFOM) Public-Private Partnership (P3) model. Bid teams will be required to submit proposals to realize the performance objectives of the GO Rail Expansion. As outlined in Ontario’s 2019 Budget, the Ontario Government will look to the private sector to propose innovative approaches to meet future GO Transit rail service levels, including opportunities for technology that could be used to electrify core segments of the GO Transit rail network, such as an overhead catenary system or hydrogen fuel cells. Once the team is selected, final infrastructure and service plans will be made available. 
 

torontoterry's avatar

torontoterry
Aug 19, 2019 - 13:05

Where will it start ? From which shop ? There are pole bases at the Whitby shop & it could proceed from there to Wiilowbrook.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:49

The Whitby Rail Maintenance Facility, on the Lakeshore East line, is a strategic and essential asset for Metrolinx’s planned service expansions, and is built for 30 years of expansion – to accommodate future electrified fleet.

The Willowbrook Rail Maintenance Facility in Etobicoke, along the Lakeshore West line, is also crucial to Metrolinx’s GO planned service expansions. As part of the GO Expansion program, we’re getting ready to procure a contract for services that will include building the infrastructure needed to electrify core segments of the GO network. That contract recently reached the RFP stage, which is still relatively early in the procurement process. 

Although we cannot give a firm date as to when the infrastructure will be installed at Willowbrook, we can say that it is part of the GO Expansion program and will be up to the winning bidder to decide when, how, and which technology is used to electrify Willowbrook. 

As outlined in Ontario’s 2019 Budget, the Ontario Government will look to the private sector to propose innovative approaches to meet future GO Transit rail service levels, including opportunities for technology that could be used to electrify core segments of the GO Transit rail network, such as an overhead catenary system or hydrogen fuel cells.

John's avatar
Aug 20, 2019 - 13:04

When will wifi be available on all GO trains

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:28

We're pleased to let you know that free Wi-Fi will be on all GO Transit trains and buses starting in spring 2020, with rollout to the entire GO fleet complete by the end of the year.

To listen to the response, please see the video posted here 
https://www.metrolinxengage.com/en/content/metrolinx-town-hall-september-5-2019 at the 1:09:53 mark.

Anonymous's avatar
Aug 19, 2019 - 09:27

Are we ever going to see an increase to the service levels on the Milton Line (Meadowvale)? We hear about all the other lines getting increased, all day service but nothing has changed on the Milton Line in a few years? Is there any chance of all day service or weekend service?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:42

Metrolinx does not own the Milton corridor, it is owned and used for freight by CP Rail. We are very interested in increasing service on the Milton line, but that requires coming to an agreement with our rail partner, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line.  In the meantime, there is GO bus service to Meadowvale station during the day and at other off peak times, we encourage you to check the schedule to see if it might meet your needs. Click here for the Route 21 schedule. 

Anonymous's avatar
Aug 16, 2019 - 14:44

Why do we continue to build massive (impermeable) parking lots (sprawling surface or stacked), at enormous cost, free to use, and refuse to build green affordable housing and mixed-use projects at GO transit (bus/train) stations? What will it take to utilize this incredible opportunity, staring us in the face, for decades? I'm taking less pavement, less cars, less climate impact, more active transportation users, a huge base of new transit users at your doorstep and a massive increase in revenue, without having to increase fares (via leasing land/air rights, rental income as landlord, parking fees from drivers).

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:42

We share your vision for better customer services and walkable, compact communities built up around transit stations. Since we announced our new Transit Oriented Development (TOD) program back in December 2018, that’s what we have been working towards in partnership with Infrastructure Ontario, and municipalities. 

The TOD program objectives are to increase transit ridership, deliver a better customer experience, and more complete places to live, work and play near a station with connections to the rest of the region. The program includes market driven (third-party) opportunities, joint developments, dispositions and new connections/entrances to stations. 

We just completed market solicitation for other potential new GO stations. We are in the process of reviewing these expressions of interest and taking each location forward depending on the level of interest.

To listen to the response, please see the video posted here 
https://www.metrolinxengage.com/en/content/metrolinx-town-hall-september-5-2019 at the 56:51 mark.

2058pd1skn_8667's avatar
Aug 19, 2019 - 10:00

The GO parking lots are massive. Why isn't GO thinking about building on top of them - for commercial and residential uses? This is a revenue generation opportunity to expand services for riders while keeping rates down. I would love to get off the GO train and have a grocery store right there to pick up a few groceries on my way home. Or some stores to browse when I miss my train. And I would love for my car to be covered from the hot sun, and snow storms.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:49

We share your vision for better customer services and walkable, compact communities built up around transit stations. Since we announced our new Transit Oriented Development (TOD) program back in December 2018, that’s what we have been working towards in partnership with Infrastructure Ontario, and municipalities. 

The TOD program objectives are to increase transit ridership, deliver a better customer experience, and more complete places to live, work and play near a station with connections to the rest of the region. The program includes market driven (third-party) opportunities, joint developments, dispositions and new connections/entrances to stations. 

We just completed market solicitation for other potential new GO stations. We are in the process of reviewing these expressions of interest and taking each location forward depending on the level of interest.

c8f7s14889_8691's avatar
Aug 21, 2019 - 10:14

Since the opening of the York University subway system people traveling to York now have to pay an additional TTC fare of $1.60 one-way. The respective transit systems had over 10 years to get this resolved yet commuters are stuck with higher costs, even though GO buses now travel less than before (Highway 407 West bus stops at Hwy. 407 Terminal instead of driving all the way to YorkU). When will GO resume responsibility and lower their portion of the ticket cost so that true fare-integration can happen?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:28

Thank you for your feedback. We are always interested in ways to make transit a more attractive option for more people, and that most certainly includes students. 

Since January 2018, the Discounted Double Fare (DDF) program provided a government subsidized fare discount of $1.50 each way for riders who transfer between GO/UP trains and buses and the TTC. This program will exhaust the $36.8 million in funding by the end of the year, well in advance of its March 31, 2020 agreement, as a result of a surge in program users.

Given that the allocated funding will not cover discounts as of next year, Metrolinx has recommended a new type of discount program for which Metrolinx and the TTC would share responsibility. In this new discount program, both Metrolinx and the TTC would share the cost in providing the discount and would mutually benefit from the revenue generated through increased ridership. 

Anonymous's avatar
Aug 19, 2019 - 09:26

Due to increased ridership on the Milton GO line, when does Metrolinx intend on expanding its service to all-day service and not just during morning and afternoon rush hour? Thank you.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:42

Metrolinx does not own the Milton corridor, it is owned and used for freight by CP Rail. We are very interested in increasing service on the Milton line, but that requires coming to an agreement with our rail partner, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line.  

To listen to the response, please see the video posted here 
https://www.metrolinxengage.com/en/content/metrolinx-town-hall-september-5-2019 at the 28:14 mark.

Anonymous's avatar
Aug 25, 2019 - 22:02

How far along the Barrie GO corridor is double tracking planned in the short term? And will double tracking result in the use of Downsview Park Station's east platform?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:49

Metrolinx is delivering two-way, all-day GO train service to customers on the Barrie line by building a second track between Union Station and Aurora GO Station. 
 
Major infrastructure updates are required to bring this level of service to communities across the region, including grading for a second track, noise walls, retaining walls, culvert extensions, utility relocations, bridge widenings, and Downsview Park GO Station west platform. 
 
Once the west platform is built, we would use both the east and west platforms to accommodate two-way train service. 

3ltlnzs090_8662's avatar
Aug 19, 2019 - 09:39

It will be really helpful if we get all day train service on Milton line. After the peak hours, we do not have direct bus from and to our station, it goes all over the place. Please provide us the train for every hour. The bus ride takes more than an hour depends on the traffic, construction and we will be late for our appointment.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:46

Metrolinx does not own the Milton corridor, it is owned and used for freight by CP Rail. We are very interested in increasing service on the Milton line, but that requires coming to an agreement with our rail partner, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line.  

vvqr8w1zcv_8664's avatar
Aug 19, 2019 - 09:42

Will there be additional buses for evening rush hour service? Currently those of us from Orangeville and surrounding areas only have a choice of two buses for evening service. One connects from the 4:50 pm train and the 6:00 pm train. If you find ridership is low it is because people are dissatisfied with these being the sole rush hour buses.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:49

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar

Anonymous
Aug 23, 2019 - 16:19

Recently Kitchener line GO trains have been added for events such as the Caribbean carnival and CNE. In the future will it be possible to have consistent weekend service on the Bramalea GO line to and from Union Station?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:39

Adding more service for the communities along the Kitchener GO Line continues to be a Metrolinx priority.  In 2019 alone, we’ve added nearly 46% more service on the Kitchener line.  Two-way all-day service to Kitchener requires investment in infrastructure between Kitchener GO and Bramalea. Significant steps are underway to make the changes needed so the corridor can accommodate two-way all-day service. For more information on GO Rail Expansion program, click here.

mjc's avatar
Aug 21, 2019 - 21:35

Connection to Waterloo Region from GTA appears to be a Metrolinx priority with several improvements on the Kitchener Line. Several GO Transit services are already available traveling to Waterloo Region from Peel including Bus 25, 30 and Kitchener Train. Why is there no co-fare with Grand River Transit when transferring from all GO Transit vehicles to GRT busses and Ion LRT? When will this get implemented?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:28

We rely on PRESTO technology to manage the co-fare with our transit partners when transferring between buses. Since Grand River Transit doesn’t not use the PRESTO system, we are only able to offer the co-fare of $0.50 when connecting at Kitchener GO Station. 

Daniel B's avatar
Aug 22, 2019 - 04:16

Are there any current plans once the LRT is completed and opened to re in-state the loop portion around downtown Mississauga?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:28

The Hurontario LRT will continue to connect with the City Centre GO Bus and MiWay bus terminals via an LRT only bridge between Hurontario and Rathburn. There will be an LRT stop on Rathburn in front of the Playdium. Also, the LRT stop at Burnhamthorpe has been shifted slightly north to enable transfers from buses. Provisions have been made in the contract language to protect for a future completion of the loop. 

Anonymous's avatar
Aug 25, 2019 - 15:57

Considering that Metrolinx found the connected Eglinton-Scarborough Crosstown to be the best option, and considering that there were no complaints from Scarborough about this solution, would Metrolinx consider connecting Scarborough Centre to the rest of Toronto by an elevated line - perhaps a branch of the Ontario Line?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:49

Metrolinx and Infrastructure Ontario are working to deliver the Scarborough Subway Extension. The Preliminary Design Business Case is currently being developed and will be presented to the Metrolinx Board in the near future. The subway team is utilizing previous work completed by the City and TTC to move this project forward as quickly as possible. 

Anonymous's avatar

Anonymous
Aug 25, 2019 - 13:37

Had Metrolinx considered a hybrid option between the DRL and Ontario Line, whereby the underground alignment is retained through Don River/East Harbour/Gerrard, but cost savings explored (i.e. eliminate Carlaw jog, using different train technology, eliminate track connection to B-D, use cut-and-cover in sections, etc.)?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:39

Metrolinx and Infrastructure Ontario released the Initial Business Case for the Ontario Line, a new subway line that will better connect people to where they want to go, and reduce travel times across Toronto.  

The Initial Business Case is the first stage of the evidence-based decision-making process. Our team will continue to refine their work to the next stage through the Business Case life cycle. 

The Initial Business Case follows the announcement earlier this spring by the Province of Ontario of a historic $28.5 billion transportation vision that will better connect people and reduce travel times across the city. This new line is part of the Province’s directive that Metrolinx and Infrastructure Ontario lead the way in building more subways for the region. The Ontario Line will use a Public Private Partnership (P3) contractual structure and will also include many transit oriented development (TOD) opportunities. 

To find out more about the Initial Business Case for the Ontario Line and to read the Business Case please click here.

Anonymous's avatar
Aug 28, 2019 - 15:25

It's almost 2020 and Ontario still doesn't have high speed rail. How much longer are we going to have to wait for something that many countries around the world are already significantly benefiting from?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:54

High-speed rail is managed by the Ministry of Transportation. Please refer to the 2019 Ontario Budget, p. 73, for more information. 

Jennifer's avatar
Aug 22, 2019 - 21:39

There recently was some changes to the Kitchener train line service, but it's still useless to me. The announcement said that they know there are issues with limited parking at stations but you can connect to local transit at discounted prices. That would be great if there was any local transit running at the times I would need it. I just want to be able to see a concert in Toronto which ends at 11-11:30pm and be able to take transit back to Kitchener afterwards, preferably stopping at Sportsworld where there is parking available. At the moment this is impossible. There is no transportation that goes back to Kitchener from Toronto after 11pm. The one departing right at 11pm does not stop at Sportsworld and arrives downtown in Kitchener after the local bus service has ended for the night. Still looking for express routes and late night service. Is it ever going to happen?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:39

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. Thank you for taking the time to share your feedback with us.

Daniel B's avatar
Aug 22, 2019 - 04:30

With the Ontario Line Subway from Ontario Place to Science Centre. What are the current objective goals from Metrolinx?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:34

Metrolinx and Infrastructure Ontario released the Initial Business Case for the Ontario Line, a new subway line that will better connect people to where they want to go, and reduce travel times across Toronto.  

The Initial Business Case is the first stage of the evidence-based decision-making process. Our team will continue to refine their work to the next stage through the Business Case life cycle. 

The Initial Business Case follows the announcement earlier this spring by the Province of Ontario of a historic $28.5 billion transportation vision that will better connect people and reduce travel times across the city. This new line is part of the Province’s directive that Metrolinx and Infrastructure Ontario lead the way in building more subways for the region. The Ontario Line will use a Public Private Partnership (P3) contractual structure and will also include many transit oriented development (TOD) opportunities. 

To find out more about the Initial Business Case for the Ontario Line and to read the Business Case please click here.

Anonymous's avatar
Aug 26, 2019 - 19:40

When will construction begin for electrification?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:49

In the spring we reached the RFP stage of procuring the OnCorridor Works Project. The OnCorridor Works project includes the new infrastructure required to facilitate the delivery of expanded and improved GO rail services, including two-way, all-day service every 15 minutes over core segments of the GO rail network, as well as the operations and maintenance of the GO rail network. 

The On-Corridor Works project is being delivered using the design, build, finance, operate and maintain (DBFOM) Public-Private Partnership (P3) model. Bid teams will be required to submit proposals to realize the performance objectives of the GO Rail Expansion. As outlined in Ontario’s 2019 Budget, the Ontario Government will look to the private sector to propose innovative approaches to meet future GO Transit rail service levels, including opportunities for technology that could be used to electrify core segments of the GO Transit rail network, such as an overhead catenary system or hydrogen fuel cells. Once the team is selected, final infrastructure and service plans will be made available. 

bcdbl2tznw_8696's avatar

bcdbl2tznw_8696
Aug 22, 2019 - 18:01

Why won't you extend train service during the weekend? Also, why is the gap in service after the 6:25pm train not addressed?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:39

Metrolinx does not own the Milton corridor, it is owned and used for freight by CP Rail. We are very interested in increasing service on the Milton line, but that requires coming to an agreement with our rail partner, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line. In the meantime, there is GO bus service to all Milton stations during the day and at other off peak times, we encourage you to check the schedule to see if it might meet your needs. Click here for the Route 21 schedule. 

Anonymous's avatar

WE NEED ALL DAY GO SERVICE.

What is being done to bring CP to the table? Fundamentally, Metrolinx has to do it's part to educate people and emphasize to politicians the importance of buying the line, without which all-day GO service will not be possible on the Milton Lne.

Looking at the ridership increase on other lines one can only wonder how much development in Mississauga and Milton will suffer from the lack of all day GO - due to development moving to cities/areas that are getting this service.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:49

We are very interested in increasing service on the Milton line, but that requires coming to an agreement with our rail partner CP, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line.  

Anonymous's avatar
Aug 28, 2019 - 15:38

Milton is one of the fastest growing communities in Canada with their population estimated to more than double within 10 years. Is anything being done to expedite the delivery of two way all day GO service faster than originally planned?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:54

Metrolinx does not own the Milton corridor and it is owned and maintained by CP Rail. We are very interested in increasing service on the Milton line, but that requires coming to an agreement with our rail partner, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line. 

NWS's avatar
Aug 20, 2019 - 06:15

Ive seen a bunch of car pool spota at my station. Yet I only see 1 person hopping in and out of their car. Why have these spots when ppl are abusing it? Just open it up for the rest of us. Same with the reserved parking spot.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:57

Thank you very much for bringing this to our attention. We have shared this with our enforcement teams. While the carpool spots are intended to encourage carpooling, which alleviates strain on our parking lots, those designated spots are opened up to anyone after 9:30 a.m. In the future, feel free to contact us at 1-888-438-6646 for customer service or 1-877-297-0642 for safety and security concerns. We appreciate everyone keeping an eye out. 

Daniel B's avatar
Aug 20, 2019 - 09:15

What will be the new track route for City Centre Station with no loop.
Ie: will it loop itself back? Or what additional roads will it use.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:57

The Hurontario LRT will continue to connect with the City Centre GO Bus and MiWay bus terminals via an LRT only bridge between Hurontario and Rathburn. There will be an LRT stop on Rathburn in front of the Playdium. Also, the LRT stop at Burnhamthorpe has been shifted slightly north to enable transfers from buses. Provisions have been made in the contract language to protect for a future completion of the loop. 

c8f7s14889_8691's avatar
Aug 21, 2019 - 10:10

When will it be possible to set-up default trips on GO buses to reduce the amount of missed tap-ons/tap-offs? It is possible on trains and I don't understand why it cannot be set-up on GO buses. The presto card readers on buses are so scratched that it is often impossible to read if the tap worked or not.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:28

Thank you for your feedback. At this time, default trip settings are only available for GO train trips. The stopping patterns of GO buses make offering a default setting a bit more complicated. We have passed your comments about the devices onto the appropriate team. 

8b15hqjq8x_8689's avatar
Aug 22, 2019 - 11:33

We are group of students who travel from Brampton to Orangeville on daily basis. We would need frequent GO bus services to Orangeville. currently we have only one at 7 am and the other one starts at 12pm . We would need bus in between 7 am and 12 , and after 12 from orangeville the next bus is at 3.34. Kindly have more buses schedule during this time. We have no other option to reach to our college

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:39

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. Thank you for taking the time to share your feedback with us.

JoeyC's avatar
Aug 23, 2019 - 08:39

We despereately need a Go Bus In Milton that services the Premium outlets in Halton Hills, not even local transit services it.
Also why not make the 27 and the 21 have its final stop at the Milton Park and Ride, so we can easily transfer to route 25 and 29, which is the gateway to square one and Kitchener. Since you removed route 24 there is no way for us to get to the Park and Ride, and local transit does not service this outside of rush hours.

We also need a bus service that takes us from Milton to Oakville, removing the route 20 was the dumbest thing ever, these poor students have no way to college unless they go through mississauga, we need that route back and every 1 hour.

Also all day Go train from Milton to Union, I know CP owns the tracks but there must be something that can be done, even if the service is every 1.5 hours

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:39

We are very interested in increasing service on the Milton line, but that requires coming to an agreement with our rail partner, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line.  

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources. These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. Earlier this year, we discontinued, reduced and adjusted service on some low-performing routes on our GO bus network to find operational savings. We value all of our customers, and we don’t make these decisions lightly. In these cases, there is not enough demand to justify running the services. On average, each route 20 (Milton/Oakville) trip had 12 passengers. We are always monitoring our services to ensure we are making the best use of our resources.

We have referred your request to the appropriate team for their review. 

Denise's avatar
Aug 20, 2019 - 08:59

Another person was killed in Mississauga by a GO train on Sunday, August 11. When will Metrolinx be erecting high gauge fencing, motion sensitive lighting and signage to prevent these deaths?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:57

Safety is critical to everything we do, and we prevent access to as much as of the network as possible through a variety of measures. However, it's impossible to completely secure more than 500 kilometres of open rail network - access is required at road crossings and stations. Still, we agree that any fatality is one too many, and we will continue to do our very best to keep our customers and neighbours safe and sound. 

Anonymous's avatar
Aug 23, 2019 - 16:41

There seems to be little or no enforcement regarding smoking on GO property. There are signs posted but no enforcement. There is little to no enforcement regarding the Quiet Zone on trains. Leaving commuters to remind offenders and face altercations. CSRs should be assigned to travel the trains to monitor and reinforce the rules. Commuters shouldn’t have to.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:39

Safety remains our top priority at all times. Transit Safety Officers enforce our bylaws system wide and receive additional support by Revenue Protection Officers during train inspections.

Customers are expected to observe our bylaws, as well as being respectful towards their fellow passengers. If you believe your safety is at risk, please contact our Transit Safety Dispatch at 1-877-297-0642 or visit the Customer Service Ambassador in the accessibility coach. 

EK-Metro's avatar
Aug 27, 2019 - 17:09

It was announced that due to cost cutting, there will be a reduction in the art work and a savings when it comes to the materials used on the LRT stations. As this has been a more than 10-year planning venture with an expectation that this LRT line will be in use for decades to come, can we insist on using materials that will withstand the test of time. A well designed, safe, sturdy, non-rusting, bright station with some art features will attract ridership. Do we really need to do re-work a few years down the road due to being stingy at the outset?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:49

The plan for the Hurontario LRT never included stations but rather stops in the middle of the road to maximize efficiency and minimize land requirements and traffic disruption. There has been a station added to the corridor at Port Credit. The original plan included Integrated Art installations at three spots along the corridor. These were taken out of the scope due to budget pressures as was a previous plan to have three different types of stops. Now with the exception of Port Credit and Steeles, the two terminus stops, all of the stops will be closer to the same size and all will include amenities such as PRESTO and ticket machine and canopies, etc. The stops will be well designed, safe, sturdy, non-rusting and bright.

Anonymous's avatar

Will there be a specific route bringing professionals from Cooksville station to Meadowvale Financial District (vice versa) now that more and more Toronto Financial companies are moving their employees to Meadowvale Financial district.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 16:07

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Aug 16, 2019 - 14:09

Would GO transit consider implementing a bus route from Unionville GO Station to Aurora GO station via highway 407 and 404. This bus route will allow convenient access for residents going between Markham/Scarborough to Aurora/Newmarket and further North. Currently, it can take over an hour to get from Aurora GO to Unionville GO by local transit YRT or a detour through Hwy 407 station and Downsview Park GO in Vaughan. A direct GO bus service between Aurora GO and Unionville GO can reduce travel time to 30 mins and bring in more jobs opportunities for people in both Aurora and Markham. Passengers will be able to transfer to/from the Stouffville Line and 407 East buses at Unionville GO station. They can also connect to the Barrie line at Aurora GO station. This bus route will provide a more direct option for residents in the area.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:42

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. Thank you for taking the time to share your feedback with us.

Anonymous's avatar
Aug 24, 2019 - 18:28

How soon does Metrolinx expect to incorporate the Presto Card services into various Apple Pay/Samsung Pay devices similar to Suica transit card from Japan that is rendered into Apple/Samsung Pay? End of 2019? 2020?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:39

We’re still very much committed to introducing more payment options for our customers, including payment by mobile phone, debit/credit card and mobile wallets. We’ve been steadily working on these plans and we’ll be ready to share more information on timing in the near future.

drum118's avatar
Aug 27, 2019 - 17:25

Why is the 3rd track not in place that was to be operational by 2011 to add some hour service 7 days a week? Some of the 3rd track was installed along with a new 3rd track bridge at Cawthra Rd

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:54

Metrolinx does not own the Milton corridor and it is owned and maintained by CP Rail. We are very interested in increasing service on the Milton line, but that requires coming to an agreement with our rail partner, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line. 

Anonymous's avatar
Aug 31, 2019 - 13:19

There are a lot of questions below regarding Milton line all day two way service. I am proposing a solution.
Outside of rush hour train service, provide us with a Go bus that runs express from a Milton line station, to a Lakeshore West line station, where we can connect with the trains.
For example, run Go buses from Streetsville to Clarkson. Or from Milton to Oakville.
I've suggested this to Go transit before, and was told to take local transit, but local transit would be obligated to stop and not be able to run express. I strongly urge Metrolinx to consider this, even providing hourly buses on weekends and non-rush hour weekdays would help people move around the GTA. And it would ease the traffic faced by Go buses downtown.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:54

Thank you for your suggestions. We continue to work with our transit partners to create connections that better serve our growing region. 

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Bel's avatar
Aug 19, 2019 - 09:42

Why are there so many reserve parking spots at the Brampton Go Station that are not being used. Its impossible to find a parking spot at this station after 6:45am.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:49

We know that parking can be a challenge and we’re working to improve that. Customers are encouraged to explore other options to get to the station while we assess, including taking advantage of the reduced fare on Brampton Züm when connecting to GO services. 

We are continuously evaluating the needs and opportunities for parking and station access at all of our stations and looking at ways to further encourage our customers to access stations in a variety of ways, such as walking, carpooling and cycling. We’re also exploring new styles of transit and ways to make local transit more attractive. 

For more information, see the GO Rail Station Access Plan.

NRCommute03's avatar
Aug 19, 2019 - 22:25

Is there any plan for Presto to come to Niagara, I would love to be able to use my Presto card to get on a bus near my house and use it to get all the way up to York Region, etc.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:57

One of PRESTO’s key priorities is extending our footprint and that means making PRESTO available to new agencies throughout the region who are interested. We welcome any conversations with other transit services. Also, please note that PRESTO can be used on any GO Transit service that extends through Niagara and the surrounding region.

Anonymous's avatar
Aug 20, 2019 - 09:11

What are the next steps and timelines in the process to obtain full approval from the Province?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:57

Metrolinx and Infrastructure Ontario are working to deliver the Yonge North Subway Extension. The Business Case is currently being developed. The subway team is utilizing previous work completed by the City of Toronto, TTC, York Region and York Region Rapid Transit Corporation to move this project forward as quickly as possible. 

HappyCamper_t.o's avatar
Aug 21, 2019 - 15:50

Will MX pay for residents living along the tracks to install soundproof window technology (products that use acoustical laminated glass)? if yes, what is the process for reimbursement?

Metrolinx's avatar

Metrolinx
Oct 2, 2019 - 10:31

Thank you for your question. Metrolinx is committed to being good neighbours, and we are working with communities to address noise concerns as we get the region moving. We encourage you to share your concerns and questions with our Community Relations team in your community:  

Nathaniel's avatar
Aug 22, 2019 - 01:59

The Brampton Transit Zum lines have definitely helped commuting inside and out of the city much faster and more efficient. Are there any plans for rapid transit connecting East Brampton (Bramalea/Gore) to other transport hubs like Pearson or Vaughan Metropolitan Centre via light rail transit rather than buses?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:28

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. Thank you for taking the time to share your feedback with us.

Anonymous's avatar
Aug 28, 2019 - 15:31

Why does Metrolinx continue to waste valuable land on surface parking? That space could be utilized to build high density housing with office and commercial uses. Surface parking just encourages people to drive to the stations, is a waste of space and looks terrible. Time to smarten up.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:54

Our ridership is growing and we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. We're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling or walking. We will continue working with our regional and municipal partners to look at ways to get customers to and from stations in the most convenient way possible. 

We share your vision for better customer services and walkable, compact communities built up around transit stations. Since we announced our new Transit Oriented Development (TOD) program back in December 2018, that’s what we have been working towards in partnership with Infrastructure Ontario, and municipalities. The TOD program objectives are to increase transit ridership, deliver a better customer experience, and more complete places to live, work and play near a station with connections to the rest of the region. The program includes market driven (third-party) opportunities, joint developments, dispositions and new connections/entrances to stations. 

We just completed market solicitation for other potential new GO stations. We are in the process of reviewing these expressions of interest and taking each location forward depending on the level of interest. 

Anonymous's avatar
Aug 28, 2019 - 15:34

I understand the LRT loop in Mississauga was cancelled due to budget but from a transportation and land use planning perspective this was such a critical component of the project. Why didn't Metrolinx / the Ontario government ask the federal government to assist with funding? Is there potential for this loop to be built in the future?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:54

The Hurontario LRT will continue to connect with the City Centre GO Bus and MiWay bus terminals via an LRT only bridge between Hurontario and Rathburn. There will be an LRT stop on Rathburn in front of the Playdium. Also, the LRT stop at Burnhamthorpe has been shifted slightly north to enable transfers from buses. Provisions have been made in the contract language to protect for a future completion of the loop. 

Anonymous's avatar

Anonymous
Sep 2, 2019 - 19:49

Why is GO using such uncomfortable seat designs?
We don’t need armrests that move up and down.
We don’t new headrests designed to look like “wings”.
We don’t need seats that are rock hard.

Please provide more seating with moulded seats. Please provide softer seating.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 16:07

Your comfort is important to us. Admittedly, the reaction of our latest coach seats was mixed. Last year, we invited customers to test out some new designs at Union Station to help inform in the next generation of GO train seating. We tested several types of seat cushions, headrests and armrests. We’re now reviewing the feedback and hope to have an update shortly. 

Anonymous's avatar
Sep 3, 2019 - 16:45

Will there be major developments regarding the North side of Brampton? Perhaps a bus station that takes buses direct to Union or to the GO station. A person whose main residence is intersecting Mayfield, Countryside, Sandalwood Parkway, etc will often have to drive 15-25 minutes to the nearest GO station (Bramalea GO). If the individual does not have a car, they have to take a bus for more than 35-45 minutes just to get to the GO station.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 16:07

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Aug 25, 2019 - 23:04

Why is Lakeshore East Corridor expansion winning bidder taking so long to select? This process has been on-going for some time now, and no progress has been shown.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:49

Metrolinx has introduced a new Benefits Management framework. This provides rigour to our process for checking costs against original benefits as projects are developed from initial concept through to construction to ensure value for money and the taxpayer. Under this new framework, we are looking at our projects to ensure that we can deliver as much service as possible, as soon as possible that maximizes value and delivers the most amount of benefit. 

The procurement packages have been looked at through this framework resulting in timelines changing as we complete this due diligence process. More information will be forthcoming in the near future, and you can read more about Lakeshore East GO Expansion here: http://www.metrolinx.com/en/greaterregion/projects/lakeshoreeast-go-expansion.aspx 

Anonymous's avatar

Anonymous
Aug 26, 2019 - 13:06

Why did the commuters who positively impact the environment by travelling the furthest get hit with the ticket increase whereas those who don’t (I.e., short trips) get no increase at all? Seems counterintuitive re climate change.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:49

We understand that travel to and from work can be costly, but we believe GO still provides a competitive advantage to the high costs associated with longer-distance car commutes. The most recent fare changes were made at a time when we had grown services by 25 per cent since the last fare increase in September 2017. Sufficient funding is required to maintain and improve the customer experience that you expect and deserve. A significant investment in new infrastructure has been made in order to increase the capacity of the GO Transit system. As this infrastructure is brought into service, additional costs are introduced in order to operate and maintain the new infrastructure. 
 
 When you travel shorter distances on GO Transit, you typically pay a higher price per kilometre than if you travel longer distances. Our recent reduction of fares for short-distance trips help to address that. 

EK-Metro's avatar
Aug 27, 2019 - 17:03

Back in April 2019 it was announced that the downtown loop of the LRT would be dropped as a cost savings. The Loop is essential to capture the thousands of residents who live on Webb Drive, Confederation Parkway and surrounding areas. When planning an LRT, it is important to view connectivity to residents but also to connect to important sites. For Mississauga, connecting to the Civic Centre, Living Arts Centre and Sheridan College is vitally important. What efforts can be made to have this cut reconsidered?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:49

The Hurontario LRT will continue to connect with the City Centre GO Bus and MiWay bus terminals via an LRT only bridge between Hurontario and Rathburn. There will be an LRT stop on Rathburn in front of the Playdium. Also, the LRT stop at Burnhamthorpe has been shifted slightly north to enable transfers from buses. Provisions have been made in the contract language to protect for a future completion of the loop. 

Kevin's avatar
Aug 28, 2019 - 10:50

We've heard transit Phil Verster say that their role is to give fierce, professional advice to politicians and then implement whatever they say. Why is it that we, the public, never hear that advice? Why is it that we never hear Metrolinx officials publicly say ANYTHING that contradicts their political masters even when those political masters contradict themselves? What is the point of public meetings like this one when the public hasn't seen the Metrolinx senior staff or Board ever publicly stuck its neck out for the public...unless one thinks the Board's emergency meeting to debate with Toronto millionaire should have a station named after him?

This may sound pointed and unfair but we have yet to see an example of Metrolinx pushing a policy that puts riders ahead of politicians. One need only look at Metrolinx's embrace of lower subsidies under this government and tepid push for real fare integration to see that Metrolinx staff advocates for the government TO Ontario residents instead of advocating for Ontario residents TO the government.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:54

The Metrolinx Act, 2006, outlines our mandate and duties, which includes providing advice to government on projects and other transit-related matters within the mandate area as directed by the Minister of Transportation.  However, government holds the final decision-making power.

Anonymous's avatar
Aug 19, 2019 - 09:22

Are there any plans in the works for full day GO train service on the Milton Line (Erindale Station)?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:42

Metrolinx does not own the Milton corridor, it is owned and used for freight by CP Rail. We are very interested in increasing service on the Milton line, but that requires coming to an agreement with our rail partner, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line.  In the meantime, there is GO bus service to Erindale station during the day and at other off peak times, we encourage you to check the schedule to see if it might meet your needs. Click here for the Route 21 schedule. 

Anonymous's avatar
Aug 24, 2019 - 18:29

How soon does Metrolinx expect to incorporate the Presto Card services into various Apple Pay/Samsung Pay devices similar to Suica transit card from Japan that is rendered into Apple/Samsung Pay? End of 2019? 2020?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:39

We’re still very much committed to introducing more payment options for our customers, including payment by mobile phone, debit/credit card and mobile wallets. We’ve been steadily working on these plans and we’ll be ready to share more information on timing in the near future.

Anonymous's avatar
Aug 19, 2019 - 09:27

I have heard for more than 10 years that the Milton line would be getting all day service. Most other lines have this but the Milton line - which serves the quickest and biggest growing population. I do know that the rails to do not belong to Go but you have know this right from the beginning and have not done anything to remedy this. What is being done to serve the commuters on this line?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:42

Metrolinx does not own the Milton corridor, it is owned and used for freight by CP Rail. We are very interested in increasing service on the Milton line, but that requires coming to an agreement with our rail partner, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line.  

wwrm6j5vvd_8661's avatar

wwrm6j5vvd_8661
Aug 19, 2019 - 09:31

When will we have a full day service on the Milton line?

When will the current parking lot under construction at Cooksville be completed?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:42

Metrolinx does not own the Milton corridor, it is owned and used for freight by CP Rail. We are very interested in increasing service on the Milton line, but that requires coming to an agreement with our rail partner, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line.  

Cooksville GO station is undergoing a major transformation to improve customer experience, safety and accessibility. These upgrades include:

  • a new parking garage with 800+ new parking spots and a pedestrian bridge
  • a new station building
  • 8 new bus bays to accommodate MiWay and GO Buses
  • new station entrance from Hurontario Street

The partial opening of the parking garage, new station building and rail platform are expected this Fall. The entire project is expected to be complete by the end of 2020.

abhojwani_4728's avatar

abhojwani_4728
Aug 19, 2019 - 09:38

Are there plans to increase weekday and introduce weekend service on the Milton line?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:42

Metrolinx does not own the Milton corridor, it is owned and used for freight by CP Rail. We are very interested in increasing service on the Milton line, but that requires coming to an agreement with our rail partner, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line.  

rp5svpqpm8_8666's avatar
Aug 19, 2019 - 09:52

Would it be at all possible to put stop signs along Blundell's entrance to and from Dixie Go - this street is the throughway to Costco and Walmart power center. Sometimes Dixie patrons are waiting long lines to get out of the parking lot because there is only one stop sign. A couple of stop signs will control traffic flow better. Thanks.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:49

Thank you for sharing your input. Metrolinx has been working with our station operations, the City of Mississauga, the Region of Peel and representatives of the shopping plaza next to the Dixie GO station. Based on the findings of a traffic study, there will be changes to the timing of stop lights and the directional exit from the GO station to hopefully lessen the wait time leaving the station. 

2058pd1skn_8667's avatar

2058pd1skn_8667
Aug 19, 2019 - 09:55

The 4:40pm train from Union to Milton is always uncomfortably full. Is it possible to add another train around this time?
When is the Milton line getting all day service?
How does freight train traffic delay the GO train?
Is it possible to review the procedure for a fatality so that passengers could leave the train instead of being held for 3+ hrs?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:49

Metrolinx does not own the Milton corridor, it is owned and used for freight by CP Rail. We are very interested in increasing service on the Milton line, but that requires coming to an agreement with our rail partner, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line.  

On time performance is a priority for Metrolinx and one of the commitments of our Customer Charter. In line with that, we work very hard to coordinate our schedules with our rail partners to operate our services in parallel where necessary. Unfortunately, equipment failures or other issues do arise occasionally and in some sections on some corridors there is simply no option to get around a stopped train. As GO Expansion rolls out across the region, we are exploring opportunities to add passing tracks or other redundancies to protect passenger service. Please visit http://www.metrolinx.com/en/greaterregion/projects/go-expansion.aspx to learn more.  

With respect to our procedures, the safety of our customers and crew is central to everything we do at Metrolinx. In the unfortunate event of a fatality on our corridor we must do everything we can to ensure the security of those on or near the train and sometimes that takes time. We do review our procedures regularly to ensure we are operating as efficiently as possible in all scenarios and we will continue to do so. Another important consideration is when a fatality happens, the train is on live tracks, often in remote areas in between stations so it would not be safe to unload customers onto the side of the tracks.  

NWS's avatar
Aug 20, 2019 - 06:20

The power outlets on your trains are a hit and miss. Nothing is worse than trying to do some work on the train and expecting to plug my laptop in and there's no power. What's the deal here.?At this point the GO trains are just big subway trains... just miving folks back and forth without any perks. Don't get me started on WiFi, or lack thereof. Are you planning on offering any of these on ur trains on a consistent basis?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:57

On occasion, the power outlets in train coaches could trip a breaker as a safety measure. Those breakers should be reset every day when the coach is undergoing maintenance. We have have passed along your feedback to the appropriate team. As for Wi-Fi, we're pleased to let you know that free Wi-Fi will be on all GO Transit trains and buses starting in spring 2020, with rollout to the entire GO fleet complete by the end of the year.

Canada 1's avatar
Aug 20, 2019 - 19:10

Can you narrow it down to a decade when we will get all day go trains to Hamilton?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:28

Increasing service to customers in Hamilton, and beyond, is a priority for Metrolinx through the GO Expansion program. We continue to work with our rail partners on delivering more service to Hamilton, through a blend of increases to Hamilton GO, West Harbour and the future Confederation Station. Hamilton will continue to receive more service than there is today, and the recent service announcement at West Harbour -- doubling rush hour options is a great example of progress here. 

Metrolinx does not own any of the corridor infrastructure past Burlington GO Station, so we have to plan, design and build everything with the corridor owners and their short-term and long-term goals in mind. 

So far, we have completed the following infrastructure work to accommodate two-way, all-day train service into Hamilton:

  • New track and all supporting infrastructure between Burlington and Bayview Junction
  • West Harbour station completed and operational 
  • Expanded bridge over Centennial Parkway 
  • Expanded bridge over Desjardins Canal 
  • Replaced the Valley Inn Road bridge 
  • Completed the new layover facility on Lewis Road 

We will continue to work with our rail partners on the required infrastructure investments as well as long-term agreements needed for further service expansion into Hamilton.

Daniel B's avatar
Aug 22, 2019 - 04:37

With major parts of the proposed Ontario Line above and below ground, Is your council envisioning it be similar to the Vancouver Sky Trains, LRT (Crosstown) or something we haven't quite seen in Canada?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:39

Metrolinx and Infrastructure Ontario released the Initial Business Case for the Ontario Line, a new subway line that will better connect people to where they want to go, and reduce travel times across Toronto.  

The Initial Business Case is the first stage of the evidence-based decision-making process. Our team will continue to refine their work to the next stage through the Business Case life cycle. 

The Initial Business Case follows the announcement earlier this spring by the Province of Ontario of a historic $28.5 billion transportation vision that will better connect people and reduce travel times across the city. This new line is part of the Province’s directive that Metrolinx and Infrastructure Ontario lead the way in building more subways for the region. The Ontario Line will use a Public Private Partnership (P3) contractual structure and will also include many transit oriented development (TOD) opportunities. 

To find out more about the Initial Business Case for the Ontario Line and to read the Business Case please click here.

Long time go rider 's avatar
Aug 29, 2019 - 07:08

Is there any reason why the 48 and 48B east bound buses can’t drop off passengers closer to the main bus area?
Currently we get dropped off at stop 15 or 16 and have to walk around the entire station to get back to the Bramalea transit buses. In the winter that will be brutal with our weather.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:54

We do our best to deliver a great customer experience. We are currently building new infrastructure at the station to alleviate parking and commuter congestion. Construction is temporary and the completed project will better integrate station access.

Anonymous's avatar
Aug 30, 2019 - 14:19

Milton is in GTA. But it has limited connectivity. Go trains are available only in the afternoon. Go buses are also less. No transit available between Amazon and cross center on Steeles.
When can we expect Miway/Zum/Milton transit between Milton and Meadowvale/Brampton Gateway terminus?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:54

Metrolinx does not own the Milton corridor, it is owned and used for freight by CP Rail. We are very interested in increasing service on the Milton line, but that requires coming to some agreements with our rail partner, to use the corridor in parallel. We have made good progress on the Kitchener line with these types of negotiations and we are optimistic that we will have similar success on the Milton line.  

Metrolinx works closely with local transit services to provide seamless connections. Ultimately, it is up to the local transit agencies to design their transit route. We would encourage you to reach out to them.

Anonymous's avatar
Sep 4, 2019 - 20:46

Thank you for trying to maintain new, safe stations with the construction. My concern are the drivers exiting the station. They do not take their time and I have witnessed and been hit in and near the parking lot three times by drivers in a hurry. I appreciate the announcements, but unfortunately they do not work. Can you please ensure there are good mirrors in the future parking garage at Bramalea GO, and work on another strategy to slow down the drivers in and outside parking lots?

I noticed the wiring at the Bay West exit to prevent things/rocks/cement from falling, but what about the staircases? Everyday I go down the stairs, I look up and fear something that could fall. Can you please prioritize platform staircases as well?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 16:07

Thank you for your input. We have passed your input to the Station Operations Team. 

Metrolinx is working closely with the City of Toronto to revitalize and transform Union Station. We conducted an informal inspection to confirm the safety of the stairs. That said, as repairs on platform stairs are part of the City of Toronto's scope of work, we encourage you to share your feedback with 311 Toronto or 416-392-2489.

Anonymous's avatar

The latest train service change, beginning tomorrow, isn't accompanied by any changes to bus service. Where trains are being added, buses continue to run, often within minutes of the new trains. Where train times are being shifted (such as with the new express/local split on the Kitchener line), connecting buses still leave at the old times, making for long waits.

Firstly, why isn't bus service being adjusted at the same time as train service?

Secondly, what cuts to bus service can we expect in the November schedule period? Will bus service on routes 12, 30, 31/33 and 71 continue where it doesn't directly duplicate a train trip?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:54

Thank you for your feedback. We continue to operate bus service alongside rail service as our customers transition from buses to trains. This is temporary, and it's something we're trying as improving the customer experience is an ongoing priority of ours. 

Ron's avatar
Sep 3, 2019 - 19:54

Now that new Mayor and Brampton Council has endorsed the original plan Hurontario LRT to connect the Brampton Downtown Go Station, will this section also be planned and built in conjunction with the existing plan outlined? Also, since they also endorsed a plan to extend it to the 410 Valleyfield area, can the design for this proposal also begin?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 16:07

In 2015, Brampton City Council decided to shorten the Hurontario LRT corridor from the original terminus at Brampton GO station to Steeles Avenue. 

In 2017, Brampton city staff requested the Gateway LRT stop be located south of the intersection of Hurontario and Steeles while looking at alternatives along Kennedy Rd. or McLaughlin Rd.

In 2018, Brampton City Council voted to investigate three options to extend the LRT up Main Street to the Brampton GO station: a surface alignment; a mixture of surface and tunnelling; and a surface alignment with a loop around the Brampton GO.

The original assessments only included surface alignment along Main Street. All other alternatives will require additional assessments, approvals and funding. 

Anonymous's avatar
Aug 25, 2019 - 16:59

Will we be seeing an Express route (Niagara Falls-St. Catharines-Burlington GO-Burlington 407 P&R)? Is there a Waterloo-Hamilton bus planned? Is there a Niagara-Hamilton bus planned?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:49

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

imissedthebus's avatar
Sep 4, 2019 - 21:15

The current issue is that the bus schedules for the 25, 29, and 48 do not intersect with each other very well. The buses for the 29 and 48 arrive in Aberfoyle approximately 5 and 10 minutes before the 25. This often results in passengers waiting up to an hour for the next bus. Is making changes to the schedules a possibility?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 16:07

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Elizabeth.fox_6061's avatar

Elizabeth.fox_6061
Aug 20, 2019 - 00:08

What plans are in place to increase parking at the Brampton GO which is full by 7:00 am? With the increase in daily service, how can GO Transit promote usage when there is no place left to park? Houses were acquired to accommodate the now cancelled University to add parking and remain boarded up. Additionally when is the Kitchener line going to have trains on the weekends? How is GO Transit/Metrolinx dealing with ongoing delays due to freight train traffic?
Thank you

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:57

We are always looking at ways to make it more convenient for our customers to take our services, and we thank you for sharing your feedback with us. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. 

That’s why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. Customers are also encouraged to take advantage of the reduced fare on Brampton Züm when connecting to GO services. We will continue working with our regional and municipal partners to look at ways to get customers to and from stations in the most convenient way possible. To explore other ways to get to and from our stations and what we're doing to help you with that, you can visit gotransit.com/gettingtogo.

We are continuously increasing rail service when and where we can while improving the services we currently run, and an enhanced relationship with our rail partner CN, is enabling these ongoing service improvements. We know that many people want to take GO trains into and out of downtown Toronto not only for work, but for events and other recreational activities, which is why we have big plans for expanded GO services. 

We have increased train service on the corridor by nearly 46 per cent just this year, recently introducing hourly evening service to and from the City of Brampton during the weeknights, with more service improvements all throughout the day, seven days a week in store through our GO Expansion program. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario on delivering it.  In the meantime, many of our buses provide quick, convenient and affordable access to Toronto on the weekends, when highways are less congested and quicker to travel on. Visit gotransit.com for full schedule details, or use Triplinx to plan your next trip.

Bob's avatar
Aug 20, 2019 - 09:34

Will the expert panel review of the line 2 extension to Scarborough Centre result in delays to construction, which was to begin this fall?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:57

Metrolinx and Infrastructure Ontario are working to deliver the Scarborough Subway Extension. The Preliminary Design Business Case is currently being developed and will be presented to the Metrolinx Board later this fall. The subway team is utilizing previous work completed by the City and TTC to move this project forward as quickly as possible. 

Anonymous's avatar

Anonymous
Aug 27, 2019 - 09:45

We don't hear about this line a lot compared to the other lines. What are the plans to keep it viable after the Yonge North Extension opens?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:49

We appreciate you sharing your feedback. Metrolinx and Infrastructure Ontario are working to deliver the Yonge North Subway Extension.  The Business Case is currently being developed. The subway team is utilizing previous work completed by the City of Toronto, TTC, York Region and York Region Rapid Transit Corporation to move this project forward as quickly as possible. We have shared your input with the relevant teams for consideration.

fwq6fwq3r9_8663's avatar
Aug 19, 2019 - 09:41

While we understand that this project was necessary for easing congestion and offering a solution to commuters such as myself. As an owner of a unit directly impacted by the structure (my view of the north/east completely lost). Our windows have not been cleaned since the project started and frankly our condo board is at a loss to provide the answers as to when they will be cleaned. This is part of our maintenance, but the money has not been spent because it would need to be done more frequently. Is Metrolinx prepared to cover the cost to the bulidings impacted and repave the private through way that leads up to the parking structure. Thank you

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:49

We have implemented several control measures onsite at the Cooksville GO Redevelopment Project to both monitor dust and to keep it at a minimum. Air monitoring stations are installed around the property to track any increase in dust or a reduction in air quality. In addition to this, a large water truck circulates the site any time the excavated areas are dry, spraying the area to ensure the ground is kept damp, discouraging dust. A sweeper truck is on site each day to clean up all of the publicly accessible paved areas to keep dust and debris down.

Throughout the course of construction, loading equipment, including large trucks have utilized other access points into the Cooksville GO to ensure that the throughway between Hillcrest and the Cooksville GO station is rendered unaffected by construction activities. 

John's avatar

What specifically has Metrolinx been instructed to do related to the Downtown Relief Line, and when will construction start?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:57

Metrolinx and Infrastructure Ontario released the Initial Business Case for the Ontario Line, a new subway line that will better connect people to where they want to go, and reduce travel times across Toronto.  

The Initial Business Case is the first stage of the evidence-based decision-making process. Our team will continue to refine their work to the next stage through the Business Case life cycle. 

The Initial Business Case follows the announcement earlier this spring by the Province of Ontario of a historic $28.5 billion transportation vision that will better connect people and reduce travel times across the city. This new line is part of the Province’s directive that Metrolinx and Infrastructure Ontario lead the way in building more subways for the region. The Ontario Line will use a Public Private Partnership (P3) contractual structure and will also include many transit oriented development (TOD) opportunities. 

To find out more about the Initial Business Case for the Ontario Line and to read the Business Case please click here.

Anonymous's avatar
Sep 3, 2019 - 16:48

Will there ever be more accommodation for Northern Bramptonians who travel unreasonably far just to get to the GO station? Perhaps a new line in the future going through Vaughan and then downtown Toronto?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 16:07

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

8b15hqjq8x_8689's avatar
Aug 21, 2019 - 06:05

Hi metrolinx
We are group of students who live at brampton and travel to orangeville for study . At the moment there is only one bus which goes to the orangeville side bus no 37. At 7 am . And the other one is only at 12pm. Is there anyway that you can add more buses between 7 am and 12 , also add more return buses from orangeville to brampton. Especially in the afternoon. Go buses are the only option to reach to orangeville from brampton. Kindly take this request and add more bus services. This is a humble request.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 15:28

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. Thank you for taking the time to share your feedback with us.

Anonymous's avatar
Sep 4, 2019 - 13:02

Will Metrolinx take over the entire TTC system as it doesn't make sense for only the subway?

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 16:07

The upload of subways is a responsibility of the Province of Ontario. Any questions relating to this need to be directed to the MTO. You can reach out to MTO by email at [email protected] or by phone at 1-800-268-4686.

imissedthebus's avatar

imissedthebus
Sep 4, 2019 - 19:30

Hi! I’ve been a long time Go transit user. I love how clean the buses are, and the drivers are really nice. My biggest pain point is bus transfers in Aberfoyle when I take the 25 from Waterloo. The 25 is scheduled to arrive in Aberfoyle at 20 minutes on the hour while the 29 and 48 come within 10 minutes of each other, the final one departing at 15 minutes on the hour. Is there any way these schedules can be changed so riders from Waterloo going to Guelph can have a shorter connection time? The wait is as long as an hour.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 16:07

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

gw1k92zcz2_8660's avatar

gw1k92zcz2_8660
Aug 19, 2019 - 09:30

What is the plan to expand parking spaces in Brampton and Mount Pleasant. In order to enjoy the extended train services, need availability of parking spaces during the day (after 8am). At Mount Pleasant it is even hard to find parking space for 7:53 am train.

Metrolinx's avatar

Metrolinx
Sep 26, 2019 - 11:42

We know that parking can be a challenge and we’re working to improve that. Customers are encouraged to explore other options to get to the station while we assess, including taking advantage of the reduced fare on Brampton Züm when connecting to GO services. 

We are continuously evaluating the needs and opportunities for parking and station access at all of our stations and looking at ways to further encourage our customers to access stations in a variety of ways, such as walking, carpooling and cycling. We’re also exploring new styles of transit and ways to make local transit more attractive. 

For more information, see the GO Rail Station Access Plan.