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Comments
will mississauga transitway connect to Toronto Crosstown
AnonymousWe live in Etobicoke just south of the Transitway Orbitor stop. I go to Sunnybrook Hospital via 49 bus then Yonge subway then Lawrence bus. If Transitway connected with Crosstown I could take it all the way to Bayview and walk up from Eglinton, likely cutting 30 minutes from trip.
Answer
MetrolinxWe are working on a plan with the Cities of Mississauga and Toronto to extend the Eglinton Crosstown LRT with a stop at Renforth Station. The Eglinton Crosstown LRT spans from Kennedy Station in the east to Mt. Dennis Station (at Weston Road) in the west, and the planned Eglinton West LRT would extend the LRT service west to Renforth Station and Pearson Airport. The planned Eglinton West LRT is in the early planning and design stage, while the Eglinton Crosstown is on track to be complete in 2021. For more information about the Eglinton West LRT please visit the project website.
Monthly pass
AnonymousWhy can’t we have monthly passes for go transit ? Also, one service that’s non stop between Toronto union and Oshawa.
Answer
MetrolinxThe GO loyalty program through PRESTO ensures no one ever overpays. When using PRESTO on GO, any trip after your 40th within a month is free. So if you travel more, you save money with PRESTO! If you happen to travel less, you only pay for what you travel, which also saves you money.
We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Learn more about our GO Expansion Business Case and stay tuned for more information about this. In the meantime, thank you for the feedback. We do take comments like this into account when planning future service increases.
Removal of GO Buses from York University Campus
da_russell9_7877Why are GO buses being removed from the York University campus? Although there is a new “regional hub” station, it is 4km away. MetroLinx is forcing over 4,000 daily riders to get off at this new station, pay again to take TTC and continue their ride to campus, through the traffic logjam that is Jane St. south of Steeles. This will add considerable travel time and will result in a bottleneck at the station when the majority of these riders all arrive at approx. the same time each morning. Repeat for the ride home. This is a terrible idea - riders (students in particular) are obviously using GO because they don’t live nearby - many are already travelling well over an hour to get to the campus. To force additional travel time plus an extra fare (approx $1000/year) isn’t an acceptable plan. It doesn’t appear that students & other riders were consulted as part of community input when this decision was made. The only acceptable alternative is to continue having the buses go directly into the campus, as the TTC currently does - GO can share the space with the TTC buses - any alternative that brings the buses into campus would be better than what MetroLinx/York have decided. Regardless of whose (poorly though out) decision this was, MetroLinx & York/Seneca at York need to work together to make their student commute relatively painless and economically reasonable.
Answer
MetrolinxIn December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.
During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.
This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.
Can GO consider other train configurations?
TimROther jurisdictions use a variety of configurations and train types. GO seems to consider a line only workable if a 10-12 car bi-level train is needed. Could we consider smaller 2-5 car one level trains for less traveled routes or off peak routes? (Barrie region, Durham region)? These regions are seeing inequity in service. While some regions are benefitting from increased levels of service others seem to be left behind.
Answer
MetrolinxVariable train lengths and configurations are planned for the future as we move forward with GO Expansion. The expansion plan will provide the additional rail infrastructure and layover sites to enable train coach joining and decoupling.
Aurora Go barrie line has floors of un-used parking, why?
henryh2o_7836Wife and I have been taking the Aurora line since we moved in 2012. The recent boom in population does not scale with the free parking alottted. if we are not at the go station by 7:00, there are not spots even though we seee empty floors reserved without any cars. Please remove the reserved parking until you can expand the parking space. Nickel and diming customers that already pay $9.00 each way is pathetic.
Answer
MetrolinxWe know this is a well-used station, and we know we need to make improvements to accommodate growth. We are reviewing how customers currently use the reserved parking program, as well as investigating options that are outlined in our GO Rail Station Access Plan.
http://www.metrolinx.com/en/regionalplanning/projectevaluation/studies/G...
CLARITY PLEASE!
jaggithere are so very many conflicting versions of the metrolinx plan.
all i want to know is this:
1) GO train from niagara ... to stoney creek (centennial parkway) ...WHEN.
2) GO train from niagara ... to grimsby (casablanca blvd) ... WHEN.
3) GO train from niagara ... to st. catharines (the existing VIA station) ... WHEN.
please! just let us know. we live in grimsby right now but are planning a move to st. catharines in summer 2019. one of us still works in toronto and will continue to do so for the next six years until retirement. and therefore, THIS INFO MATTERS to us! there seems to be no centralised information portal, or at least none we are aware of.
and so ... can you please just let us know anwers to the above questions so we have better knowledge about where to live, and what also ..importantly .. what our equity will be worth as values increase in niagara with the coming of the GO train. this is our retirement and we need full information!
at the moment, and for the foreseeable .. i simply want to get on the train in st. catharines .. or even grimsby ... or centennial pkwy in stoney creek ... as soon as i possibly can, and disembark some time later at Union. WHEN will that be possible?? !!
Answer
MetrolinxGreat news! We are continuing to move forward with our GO expansion program by introducing new GO train service to commuters in Niagara, several years ahead of schedule! A morning train that currently starts from West Harbour will now start in Niagara Falls, stopping at St. Catharines before continuing on. An existing evening train from Union Station to West Harbour will now go on to serve St. Catharines and Niagara Falls.
Furthermore, we are planning to start service at Confederation station in Stoney Creek in 2019, and in Grimsby in 2021.
We would recommend that your email be added to our distribution lists so that you can receive future updates as they become available. We have separate lists for all of the new stations we are working on in the area, and we can add you to all of them or the ones that are of particular interest to you (Stoney Creek, Grimsby, St. Catharines and Niagara Falls).
Please email [email protected] to have your email added to our distribution lists.
All of the latest information about the expansion of GO service to Niagara Region is available at Metrolinx.com/niagara.
When will the Richmond Hill/Gormley line have more trains?
jc_happy_smile_7889The Richmond Hill / Gormley line is over capacity and over crowded. When will there be more trains in the morning and in the afternoon moving eventually to all day?
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:
• flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;
• slow journey times due to indirect alignment and low track speeds;
• CN Rail ownership of the corridor north of Old Cummer, and conflicts with freight services; and
• proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.
We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.
Do your demand forecasts consider people who currently drive?
MetrolinxEngage99I live in Oakville, and work in Hamilton. I would dearly love to take GO TRAIN ( NOT bus, since I get car sick), to work and back. The problem is that the time required door to door for driving g using 407 is 35 minutes, and Go Train service or even bus service door yo door would take me 1.5 hours. It is a totally inefficient use of time. I like living where I do, and working where I work. Would love to switch to public transit but cannot because of poor connectivity easterly from Oakville to Hamilton and back. Please adjust tour ridership numbers which justify building GO train service on driver surveys not on bus commuters. When you ignore the drivers, you dont plan for them making the switch into public transit. Some of us want to very badly...when will the GO train line go all the way to Niagara Region?
Question originally submitted on Facebook.
Answer
MetrolinxGreat news! We are continuing to move forward with our GO expansion program by introducing new GO train service to commuters in Niagara, several years ahead of schedule! A morning train that currently starts from West Harbour will now start in Niagara Falls, stopping at St. Catharines before continuing on. An existing evening train from Union Station to West Harbour will now go on to serve St. Catharines and Niagara Falls.
We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.
Smoking in station shelter
percylam_7882I have reported people are having cigarette smoking inside station shelter at Centennial station for the past 4 years. I even showed the cigarette buds on the floor inside the shelter to GO customer representatives at the station. No actions have been taken. Very disappointed.
Answer
MetrolinxWe apologize for your unfortunate experience. Our patrols routinely enforce no smoking, but we will ask that they pay particular attention at the Centennial station.
Will Metrolinx keep GO buses on campus at York University?
SonnyMoving GO buses off campus will result in hundreds of extra dollars each year in commuting fees for thousands of students, staff and faculty who commute to York University, and will also add a significant amount of extra commuting time every day. This is money out of our pockets and less time we have to spend with your families. The subway extension was supposed to make the lives of commuters better, but instead with this change by Metrolinx, it's costing commuters extra money and adding delays to their commute. Will Metrolinx commit to keeping GO buses on campus?
Answer
MetrolinxIn December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.
During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.
This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.
Regarding Mount Pleasant Go Station in Brampton
cinderellacap_7850Are they immediate plans in the future for more frequent and later trains?
Also any immediate plans for more parking. Did anyone look into how many new houses have been built or are being built in that area and the amount of parking? I am guessing no. There is minimal parking. With the Province\Go\Metrolinx wanting more people to take transit, how are people supposed to park if there is not enough parking?
Answer
MetrolinxWe know that parking at Mount Pleasant can be a challenge and we’re working to improve that. Customers are encouraged to explore other options to get to the station while we assess, including taking advantage of the reduced fare on Brampton Zum when connecting to GO services.
GO Station Parking
WillbobWith service levels improving practically how is GO going to improve station parking so that customers can actually use the improved services in off peak hours. Arrive at the station and find a parking space
Answer
MetrolinxMetrolinx is guided by the GO Rail Station Access Plan (2016) to develop alternatives and improve options for customers to access stations. Metrolinx provides a number of programs that support off-peak travellers including reserved parking, and a number of other parking programs (for example, carpool parking) that release to general use after 9:30.
Bikeshare In Mimico
growlands_7826Are there any plans to add more stations for Bikeshare in Mimico / South Etobicoke. With all the bike trails along with your storage facilities you’d think this would be a no brainer.
Answer
MetrolinxDecisions regarding Bike Share station placement are made by the Toronto Parking Authority (TPA). The TPA completed a Feasibility Study in 2016 which highlighted Mimico and South Etobicoke areas as potential locations for future Bike Share expansions. These areas are currently being reviewed. We’ll continue to work with Bike Share Toronto and the Toronto Parking Authority to help people make seamless connections between public transit and their destinations.
Train Delays and Credits
yvonne.dsouza_7898Why can you not automatically credit our Presto Cards when a train is delayed more than 15 minutes
Answer
MetrolinxWe are continuously improving the PRESTO system and we value your feedback as we do so.
As you know, our Service Guarantee provides credits for train arrivals delayed 15 minutes or more due to reasons within our control. PRESTO card holders must submit a claim at gotransit.com/guarantee within seven days of their delayed trip and they will be notified within five days whether their trip was eligible. If your claim is eligible, your credit will be then be applied to your PRESTO card. Simply tap your PRESTO card on a PRESTO device, and your balance will be updated with your credit immediately.
Why are you moving GO bus service off the York campus?
sdavis_7870This move will seriously and negatively impact thousands of students, faculty and staff at York University. It will result in travel delays to and from York, and add to the growing cost of public transportation. We already lost the public transit tax credits. This latest move makes no sense and will only force many of us back into our cars.
Answer
MetrolinxIn December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.
During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.
This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.
Are you planning to increase train service on Milton line?
sunkhan_7906Now that Cooksville station will have more parking available, will you be increasing service (specially during rush hours) on Milton line? Milton line is getting fairly busy during the rush hours now and mostly people are forced to stand during their rush hour trips.
Answer
MetrolinxSince 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP. We will continue to work towards an agreement with our rail partners to improve service when and wherever possible.
You can learn more here: http://www.metrolinx.com/en/greaterregion/projects/milton-go-expansion.aspx.
Why are you making York University less accessible to students?
marissa12130_7897By stopping bus service to York’s Keele Campus, you are making the school less accessible for people with disabilities (i.e. student with vision loss, students with mobility concerns) and people with low income (i.e. STUDENTS!) who will now be forced not only to pay an additional fare, but will also be forced to navigate another station, find another train, and possibly ride an extra two elevators on their journey to school.
Answer
MetrolinxIn December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.
During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.
This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.
By focusing direct access on Highway 407 and TTC Line 1 Subway, customers can expect improved service reliability in the Keele Street and York University area, which can incur additional 20 minutes of travel time in peak hours due to traffic congestion. Metrolinx, including its operating divisions, remains committed to proceeding with plans to ensure compliance with the Accessibility for Ontarians with Disabilities Act (AODA) by or before 2025. We are continuing to make improvements and remove barriers in our services, to improve the experience for all customers, including those with disabilities. The new Highway 407 station is fully accessible to customers with disabilities. We will have timetables up in the near future.
Why is Weston station not a mobility hub?`
WestonThe popularity of UP express has made Weston Station so busy that two large parking lots are full, almost all the spots are reserved, and yet there is no linkage to TTC services. In fact Metrolinx has plastered UBER signs all over the station and no TTC signs are evident. There are 4 bus routes which pass within a few meters of the station. There are two others within a few blocks. The criteria set by Metrolinx for Mobility Hubs are all met by Weston, yet it is not so configured? It is surrounded by 10,000 residents within a 10 minute walk, it is at the intersection (UP and GO) of two higher order transit services, yet Metrolinx has done nothing to declare the station a Mobility hub and work with TTC to intersect more readily. Why?
Answer
MetrolinxMobility Hubs are places of connectivity where different modes of transportation – from walking to biking to riding transit – come together seamlessly. A nearby example would be Mount Dennis, which will feature UP Express and GO rail service, as well as the Eglinton Crosstown LRT. Metrolinx is in regular discussions with local transit agencies, including the TTC, to optimize transit routes near our GO stations. With the arrival of two-way, all-day service at Weston GO, we will be reviewing local transit routes closely with the TTC to determine how they can best align and integrate with the station.
Is there going to be an indoor waiting area at Oriole station?
rlamb88_7854If yes, when will it be available? Previously, in the winter, the station remained open for those who were waiting for a train or pick so that they could wait in a heated indoor area. With the colder temperatures approaching, I hope that it will be soon.
Answer
MetrolinxThe current Oriole temporary location will not have an indoor area, but the shelters on the platform are heated, so this should provide the respite from the cold. However, there will be an indoor waiting area at the new relocated Oriole GO Station, which will be integrated with the Leslie TTC station.
Are there any plans to have express trains on the Barrie line?
rachel.osborne_7862Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on Barrie line to make taking GO even better, faster and easier. Through the GO Expansion program service on the Barrie line is expected to increase and will include even more frequent service during middays, evenings and weekends, more service to and from Barrie, including some express service from stations along the line. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.
Go fare price decrease
JoeyCCan you please tell me what date in 2019 that the Go Transit fares will decrease as per the agreement earlier this year
Thanks
Answer
MetrolinxThe Province and Metrolinx are working on a number of initiatives that will provide more options to allow for an integrated transportation network that means faster travels times, seamless connections and integrated fares between systems. In 2017, Metrolinx published a draft GTHA Fare Structure Preliminary Business Case that demonstrates strong benefits of a more integrated regional fare structure. We continue to develop detailed proposals, engage with stakeholders and further our technical analysis.
additional parking for Rutherford Go Station
ckoudlai_7833A year ago i would arrive comfortably at 7:25 for my 7:32 Rutherford Go train, park the car and walk over to the platform in a humanly pace. Today I find myself arriving earlier to find no available parking at 7:20am. It’s all gone. Clearly the area has expanded with all the new builds. Same goes for when i am leaving the parking lot. I am stuck for 25 mins in a lined traffic of cars also eager to get out and pick their kids on time. I take a train at a great time but I am a victim of the parking lot.
Are you doing something about it? Or planning to do something about it?
thank you
Christina
Answer
MetrolinxOver the next few years, major improvements are coming to Rutherford GO including more parking. We’re working with our design team to ensure the new station meets your needs and those of the community. Please visit https://www.gotransit.com/en/the-future-go/improvements/rutherford for more information.
Why was a parking structure not put in at East Gwillimbury?
kim.lucchetta_7929East Gwillimbury is one of the fastest growing communities at the moment. There’s just been a few major developments that have finished which have greatly increase the population. Now more “phase 2s” are already underway and it’s only going to continue to boom over the next few years. The GO is or most reasonable way to get downtown yet parking is an absolute nightmare everywhere on the Barrie line. At EG you cant get a spot after 7:30. So I’m sure like others I was delighted at the fact that a new lot was being developed for us. Yet a measly few hundred spots are being added. Why on earth would you not plan for the CURRENT AND FUTURE demand and build a parking structure in the same spot to allow for double or triple the amount of cars? When will you start planning more effectively for the future and the capacity you serve?
Answer
MetrolinxWe just opened 250 parking spaces at East Gwillimbury GO Station, which is great news for customers. Due to local site constraints and property ownership surrounding the station, we cannot not build a parking structure at the station.
Have you considered train amenities to improve experience?
KaitWith expanded train service, and people travelling up to 2 hours by train, why hasn’t metrolinx adopted some of VIA rails amenities like WIFI and other services. Why isn’t anyone thinking outside the box and putting a gym on the train? The ability to optimize my time is priceless.
Answer
MetrolinxWe are always looking for ways to improve the customer experience. We understand that wi-fi is a very desired amenity for our customers. That's why we ran a wi-fi pilot on select trains and buses this summer. Implementing quality wi-fi on a bus and rail system as large as ours is a complex process. We are currently working towards offering a solution that provides the best value for Metrolinx and, ultimately, our customers. We hope to have an update for you in the new year.
While a gym car on a train would be a really neat idea, something like that is probably quite a ways off. In the meantime, have you tried the Quiet Zone? It's not exactly a gym, but it's pretty tranquil and might improve overall wellness! Thanks for again for reaching out.
Are you going to build a noise wall along track E0, downtown?
alnbarthelWhile I am greatly in favour of the expansion of regional (and provincial) rail service, I live downtown in a quiet and safe residential area immediately ajacent to the rail yard leading to Union Station on the east side. With the increase of train activity (including diesel) it is absolutely essential that we have a noise wall as MetroLinx and UPS have erected along the corridor from Union Station to Pearson.
Answer
MetrolinxNoise and vibration studies have taken place for the communities adjacent to the rail corridor between Union Station and the Don River.
If 1) Noise is 5 dB or greater than today’s noise level (based on 2016 baseline levels); OR 2) There is an increase of vibration levels of 0.14mm/second or a 25%, whichever is higher, then noise and/or vibration mitigation measures must be investigated and implemented if it is feasible. However, the results of the study showed there was no need for a noise wall in this study area.
While a noise wall is not required, Metrolinx has been working with members of the communities on other noise mitigation options that go above and beyond the regulatory requirements.
Resolving Parking at Mount Pleasant Station
edward_4730Recently we got an email from go transit "We understand parking is a challenge at your station and we are working towards a solution...."
Can you enlighten us with the plan? This is the newest station in Brampton with overcrowding and illegal parking on nearby streets on a daily basis, but at Bramalea (where there have never been a parking issue with the South parking lot) there is a parking garage being built.
Answer
MetrolinxWe know that parking at Mount Pleasant can be a challenge and we’re working to assess options to improve that. Customers are encouraged to explore other options to get to the station while we assess, including taking advantage of the reduced fare on Brampton Zum when connecting to GO services.
Will you open your finances to the public?
MetrolinxEngage99Please make your finances available to the public. How much you are making, how much taxpayers are paying and what you are spending the money on.
Question originally submitted on Facebook.
Answer
MetrolinxMetrolinx is committed to being transparent and as a public agency all of our finances are public available in our annual report. The 2017-2017 8etrolinx Annual Report can be found here: http://www.metrolinx.com/en/docs/pdf/board_agenda/20180914/20180914_Boar...
Can all light rail be built below surface?
MetrolinxEngage99No more above ground light rail transit ... How come it can be done on Eglinton but not St Clair or Finch....
Question originally submitted on Facebook.
Answer
MetrolinxHalf of the The Crosstown project is above ground. It will run underground for more than 10 km, from Keele Street to Laird Avenue, then above ground east to Kennedy Station. When completed it will actually be faster than a bus, streetcar or subway. http://www.metrolinx.com/.../grea.../projects/crosstown.aspx
Any Alternatives to road salt?
GoGreenHave you look into alternatives to road salt
Answer
MetrolinxThank you for your question. Local streets are under the purview of municipalities, and provincial highways are taken care of by the Ontario Ministry of Transportation.
More rush hour express trains from Clarkson LSW line needed
DominikaThese trains are packed like sardine cans, such a safety hazard! Are there plans to add trains especially E between 8 to 820 am and W between 445 and 515 pm. Thanks.
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. We are continuing to expand service on the Lakeshore line to make taking GO even better, faster and easier. Learn more about our GO Expansion Business Case http://www.metrolinx.com/en/docs/pdf/board_agenda/20181206/20181206_Boar... and stay tuned for more information about this. In the meantime, thank you for the feedback.
When will service increase coming to Stouffville Line?
highwaywu_7961Currently there are only limited rush hour 20-30 min services in AM/PM and then hourly two way during the day. There is no week-end services. The line is currently being double tracked. Expansions are also happening to several stations. Is there a timeline to increase service level on the line?
Answer
MetrolinxWe add and modify service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on Stouffville line to make taking GO even better, faster and easier. Service on the Stouffville line will include even more frequent service during middays, evenings and weekends, and more service to and from Stouffville.
Learn more about our GO Expansion Business Case and stay tuned for more information about this program. In the meantime, many of our buses provide quick, convenient and affordable access to Toronto on the weekends, when highways are less congested and quicker to travel on.
BUILD KIRBY GO BEFORE UPDATE TO MAPLE GO?
SalMaple Go is slated to be updated to tier parking, I think it makes sense to build Kirby first so it can be used while maple is under construction instead of creating the additional parking that is blocks away and having us unnecessarily inconvenienced!!! Let’s have both options...make sense?
Answer
MetrolinxMetrolinx has been asked by Government of Ontario’s Minister of Transportation, Jeff Yurek, to adopt a transit oriented development market-driven approach to delivering new stations. This means new stations will advance as part of new property development plans in partnership with third party funders. Metrolinx has consistently planned for the integration of transit and land-use, and this new approach is an exciting opportunity to move this plan forward with each new GO station. Not only can this approach save tax dollars it supports the creation of the new and seamlessly connected communities we have long envisioned. For more information please see the presentation at the December 6, 2018 board meeting.
When is the construction start date of the Ritson GO Station?
STThis station in particular is very close to my house and it would be helpful to know when construction will start on this station.
Answer
MetrolinxWe are working through the business case process for the Bowmanville service extension.
Metrolinx uses a benefits management process for evaluating capital projects in a comprehensive manner. This approach ensures that the initial benefits and value identified as the rationale for investing in a project are achieved throughout the project’s lifecycle.
Please email us at [email protected] to join our email distribution list to stay up to date as we expand GO service to Bowmanville.
In the meantime, our GO bus route 90A will begin serving the Ritson Rd. park and ride lot at Front St. and First Ave. on January 7. Check gotransit.com for service details.
Why are there so many public transit 'brands' in the GTA?
aneezkanji_7891From the view of a visitor to the GTA, there seems to be no rhyme or reason for so many brand names. UP, TTC, VIVA, GO, YRT, MiWay, Zoom, DRT. I just want to know how I can get to where to I need to go (or at least find out how I can get from place to place). Is this PRESTO payment applicable to all this? Makes no sense.
Answer
MetrolinxAbsolutely, the PRESTO card can already be used with any of those services – in fact, most transit agencies within the GTHA accept PRESTO. Metrolinx is working with all GTHA transit agencies towards better signs and maps to make it easier for customers to get around. A pilot is getting underway way now to test new designs. You can find more information here: http://www.metrolinx.com/en/greaterregion/projects/wayfinding.aspx.
What is the status of bringing all day service to Milton?
MetrolinxEngage99It appears that after the 2017 discussions with CP rail, zero progress has been made to allow all day go transit on the Milton line. The line includes Milton which is growing exponentially, and Mississauga, one of Canada's largest cities. Yet we are still stuck with GO buses outside of the morning and evening hours and weekends. Haven't heard any updates since November 2017, so this would be a high priority question for the people of Milton and Mississauga.
Question originally submitted on Facebook.
Answer
MetrolinxThe Milton GO corridor is our 3rd busiest line and we recognize the demand for more service on this vital part of the network. As you know, it's owned by CP and any increases in service require their agreement. We continue to work towards expanding service on the Milton line, please see our GO Expansion webpage for more information: http://www.metrolinx.com/en/greaterregion/projects/milton-go-expansion.aspx.
Newmarket /East Gwillimbury commute to union
RunnerThere are several communities in newmarket (eg. developments west of yonge or north of davis) which do not have access to a bus which links up to Go Trains even during M-F rush hour times. Stations include Newmarket Go and East Gwillimbury. You have to drive to the station and coincidently Newmarket Go especially, there is no GO parking available after 7am. Commuters have to pay $9/day on top of existing train fair at an adjacent government owned lot. What are younger commuters getting to school or the elderly to do? This is not a sustainable arrangement. There are no bike lanes along that corridor do biking is not an option. Viva bus platforms all slong davis street are not utilized or under utilized. Where are the buses ?????
Answer
MetrolinxWe are always monitoring our services and modify where it makes sense for the regional network. In the meantime, local transit options are operated by the York Regional Transit agency. When combining your trip with GO, your YRT fare is only $1.00. Students and seniors are eligible for a reduced GO fare. Learn more at gotransit.com/fares.
Is Metrolinx trying to run more services on the Milton Line?
ThomasWhile CP may have been an unwilling partner in the past there appears to be track capacity during the day and in peak periods to operate contra-flow services. The Milton Line runs through the centre of the massive catchment that is Mississauga yet it appears as though Metrolinx is resigned to not providing anything resembling and acceptable level of service on this line while CP is using it. Yes, Metrolinx has plans, but what is actually being done - is Metrolinx putting pressure on the provincial government to negotiate greater access from CP?
Answer
MetrolinxSince 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP.
Passenger trains operate on the Milton corridor through an agreement between Metrolinx and CP.
However, we will continue to work towards more service when and wherever possible.
When will you roll out a fully functioning PRESTO mobile app?
MetrolinxEngage99Any roadmap for Presto app rollout? Will it still be end of the year? What's rolled out (any android NFC capabilities?)
Question originally submitted via LiveStream of event.
Answer
MetrolinxEngage99The beta PRESTO app is here! We are making the app available to a limited group of PRESTO customers to get feedback on their experience before launching the official version. For information on how to try it out, visit: https://www.prestocard.ca/en/about/presto-app.
The PRESTO app gives customers a simple, easy way to manage and load their cards on the go. Customers can load funds and passes onto their PRESTO card through the app with their debit, Interac, and credit accounts, or through Apple Pay. Additionally, and for most Android phones with NFC capabilities, the app lets them load funds and passes instantly to their PRESTO card simply by holding it on the back of their phone. The app also allows customers to check their balance, review their trip history, or set up Autoload or Autorenew.
Why is there a time delay when loading funds on Presto?
MetrolinxEngage99Why does it take 24 hours for funds to load for Presto? This is ridiculous. E-commerce is supposed to be fast and instant not slow like this.
Question originally submitted on Facebook.
Answer
MetrolinxThere are only wait times when you load your card online. The reason for the delay is that it takes time for PRESTO devices to be updated with transaction information.
Transaction times depend on how you choose to load your card and where you travel. If you ride on TTC buses and streetcars, GO Trains or OC Transpo, your load can be ready in as little as four hours. TTC fare gates are able to load the transaction to your card in 12 hours. The maximum time you may have to wait until your transaction is processed to all PRESTO devices is 24 hours, but it could be quicker depending on when the device you tap was last connected to the system. In many cases, devices maintain their connection with the system, meaning you will only need to wait four hours.
You can instantly load your card at any Shoppers Drug Mart location in the Greater Toronto and Hamilton Area or Ottawa, at a customer service outlet, or at a self-serve reload machine or fare vending machine that are located at stations.
Why is Metrolinx choosing UBER over TTC?
WestonMetrolinx has signed an exclusive deal with UBER for local transit at Weston and Bloor Stations. Weston has 4 TTC bus routes with a few metres of the station, yet the ONLY signage in the station is for UBER. There is no signage or information concerning TTC service. Why not?
Answer
MetrolinxTo support better transit connectivity, Metrolinx is currently undertaking a series of wayfinding pilot projects at stations throughout the GTHA. One of the goals of the pilot is to more clearly articulate what transit services are available, and maps showing connecting TTC services will be coming to both Weston and Bloor UP Express stations in the new year.
Can you improve service from Lime Ridge Mall to Union Station?
MetrolinxEngage99Will there an opportunity to have GO bus service to and from Lime Ridge Mall here on Hamilton Mountain to Union Station via the Red Hill Valley Parkway and the QEW as opposed to having to go downtown to the Hamilton GO Centre... there is no parking in the vicinity of the GO Centre and also bus service heading to Binbrook to the new Confederation GO Station via Upper Centennial Parkway and Centennial Parkway... thoughts?? Concerns ??
Question originally submitted on Facebook.
Answer
MetrolinxGO Transit monitors all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff.
Car pool parking is abused will you police more?
SalIf you cannot adequately police this then you should remove these parking spots because there are so many people using these spots and they are not carpooling, put cameras or something do these idiots can be charged!!!
Answer
MetrolinxTransit Safety monitors carpool parking regularly. If there is a specific location that requires attention, please let us know. https://www.gotransit.com/en/contact-us.
Why is Metrolinx not supporting EV charging?
ritchiem_7815Can the senior management team provide details in to why the EV charging program is being viewed as financially unviable?
Also why spend money to remove the chargers?
From the week I’ve been using the EV charger at Ajax Go the two chargers have been used everyday even with the $2.50/session charge. If the spaces can yield more income as permit spaces why were the chargers installed in prime spaces?
Effecting change in driver’s car choice is going to take years which your short evaluation period won’t cover.
Answer
MetrolinxThe five-year EV charging pilot revealed low demand for the charging stations overall (average of less than one charging session per day per station) and the program was operating at a loss, with its costs exceeding its revenue. We strive to balance our commitment to sustainability while providing the best value to customers. As we expand and connect transit service across the region, we must spend public dollars wisely.
It should also be noted that the charging equipment was not ours, and needed to be returned to our third-party vendor.
Lastly, you may be interested to know that we are now exploring opportunities for third-party funding of EV charging options at our GO stations. We'll share more information as it becomes available.
Why do trains not run on weekends?
AnnBThere have been so many times I would have taken a train downtown on the weekend! Toronto traffic is congested dusk to dawn now so being able to go down and meet a friend, shop or go to the theatre on the train would be great!
Answer
MetrolinxWe are continuously increasing rail service when and where we can, including off-peak services that we run on the evenings and weekends. We know that many people want to take GO trains into and out of downtown Toronto not only for work, but for events and other recreational activities, which is why we have big plans for expanded GO services. Learn more about our GO Expansion Business Case http://www.metrolinx.com/en/docs/pdf/board_agenda/20181206/20181206_BoardMtg_GO_Expansion_Full_Business_Case.PDF and stay tuned for more information about this program.
In the meantime, many of our buses provide quick, convenient and affordable access to Toronto on the weekends, when highways are less congested and quicker to travel on. Visit gotransit.com for full schedule details, or use Triplinx to plan your next trip.
When will you have wi-fi on all of your GO trains?
Michelle2468It is unbelievable to me that the trains do not have wi-fi - on all trains, all the time. I know there was a pilot project and wi-fi was available on random trains on different lines throughout the day but I have not seen the signs for the wi-fi in a very long time. Did you take it away completely or is it still on random trains? If it has been cancelled why was nothing said about it?
Answer
MetrolinxWe understand that wi-fi is a much desired amenity for our customers. That's why we ran a wi-fi pilot on select trains and buses this summer. Implementing quality wi-fi on a bus and rail system as large as ours is a complex process. We are currently working towards offering a solution that provides the best value for Metrolinx and, ultimately, our customers. We hope to have an update for you in the new year.
More train for Richmondhill-Union
mheydari2015_7975As you know, Richmond hill is a growing community with many passengers who want to reach out their work in a daily bases. Having one train per 30 mins in the morning is not enough to accommodate this route capacity. Particularly, those who join the trip by the last stations should stand or take steps as a place to seat. For the return, the schedul is one per hour after 6 ! Please sssign more trains both ways
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week.
Learn more about our GO Expansion Business Case and stay tuned for more information about this program. Thank you for your feedback. We'll be sure to share it.
Why is the 2:43 the last every 15 minute train out of union?
emell_7974To stop the every 15 minute policy at 2:43 from union is a disaster. The need for a 2:58 train is quite apparent. All one has to do is to go to the platform and see all the people waiting for the 3:15 to go east. A huge percentage wait for more than 15 minutes. Therefore they would already be on their way home if there was a 2:58 train. The 3:15 is packed and there is no need for it. Most of those trains during midday are empty and you chose to cut the one that matters most. Please explain this foolish logic.
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week.
Learn more about our GO Expansion Business Case and stay tuned for more information about this program. Thank you for your feedback. We'll be sure to share it.
Why are GO buses not part of the various GPS tracking apps?
rawhite1987GO buses are never on time, usually +/- a few minutes yet they are not part of tracking apps such as Nextbus, Transit, Citymapper etc. It would be useful to have the ability to track the realtime arrival of these buses and not just the scheduled time (which is not correct most of the time).
On Tuesday, November 27th 2018 I was at Port Union and Kingston Road looking to take the 92 to Scarborough Centre. When I got out of an appointment the time was 5:09 PM (the scheduled arrival time of the bus) and it would have taken me 3 minutes to walk to the stop.
As I was walking to the TTC bus loop nearby, the 92 passed me heading towards Scarborough Centre at 5:12 PM. Had I known it was running late I would have ran to the stop but there was no way to know this as the GPS based apps do not show the realtime arrivals.
Given the frequency of the GO bus services and the fact they get stuck in traffic over such long routes, this information could be useful to people and would make the difference between modes of transportation and/or being late for a scheduled appointment.
Answer
MetrolinxWe agree that having access to real-time vehicle locations would be very helpful. Over the past year, we’ve introduced real-time bus trip information on digital signs at 14 GO bus terminals and stations. We know our customers would like the convenience of getting real-time bus information on their mobile devices and are working on ways to do that. As always, we’ll be sure to share news about any new programs or services with our customers.
What is the status of all-day service on the Kitchener Line?
#2WADGOThere's have been little to no communication about the status of negotiations with CN over the bypass for the Bramalea→Georgetown bottleneck, and engagement with the community in Waterloo Region has been nonexistent. When can we expect to hear that an agreement has finally been reached with CN and start hearing about construction on the bypass and timeline targets for achieving all-day, two way service by 2025?
Answer
MetrolinxWe are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January. We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.
We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.
Is Metrolinx planning to close the Weston GO station?
WestonA metrolinx official advised that once mount dennis is open that weston would close. The minister of transport promised it would not. Who is right?
Answer
MetrolinxThere are currently no plans to close Weston station.
Why aren’t 7 , 15 n 30 day Metropasses available on Presto.
AnonymousAnswer
MetrolinxEach local transit agency determines the products they want to offer via PRESTO. You may wish to direct this question to our partners at the TTC. You can contact them here.
TTC monthly and 12 month passes are currently available on PRESTO.
over highway rail systems as in other parts of the world
lovegrovewj_7844has there been any consideration, beyond the more immediate transit strategies, to implement, asap the rail systems that can span across highways (as has been posted on facebook feeds from other parts of the world) in both directions to transport huge #s of passengers; think: the gardiner & dvp & 401. with all the highrises, both residential & business, alone, the already vast # of vehicles will increase more not less unless people can commute via more underground or over highway rail systems.
Answer
MetrolinxThere are currently no plans to explore an “over-the-highway” rail system. In order to help reduce congestion on the road network, Metrolinx is working closely with our Regional and Municipal partners across the GTHA to identify ways for providing improved transit connections, transit priority measures, a shift in travel behaviour, and more efficient travel across the Region. We monitor all corridors within the service area for travel patterns and ridership to determine potential service additions, adjustments, and infrastructure improvements.
Why are Station Attendants outside ... ??????
AnonymousAnswer
MetrolinxYour question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-november-28-2018 at the 01:21:48 mark.
Service on Milton and Richmond Hill
DWhen is expanded service coming to the Milton and Richmond Hill lines? Milton is the third busiest line outside of the lakeshore lines and it would help commuters on the 401. Richmond Hill would provide an alternative to yonge line users and provide at least some relief until the downtown relief line is completed.
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns.
Since 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP. Passenger trains operate on the Milton corridor through an agreement between Metrolinx and CP.
On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:
• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;
• Slow journey times due to indirect alignment and low track speeds;
• CN Rail ownership of the corridor north of Old Cummer, and conflicts with freight services; and
• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.
We will continue to seize opportunities to add more service on the Richmond Hill and Milton corridors in the years to come.
Milton line - no express service
kritica.g_7991I would like to ask why are there no express service on Milton line. Is there any plan in future to introduce expres service on this line?
Answer
MetrolinxSince 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP.
Passenger trains operate on the Milton corridor through an agreement between Metrolinx and CP.
However, we will continue to work towards more service when and wherever possible.
Pearson Airport Station
KevinWhat can be shared about Pearson Airport's "Union Station West" proposal? What are the benefits? Is Metrolinx planning to re-route the Kitchener line through Pearson airport? Would the airport pay for this? What are the expected timelines for this proposal? Is the Metrolinx team optimistic about the likelihood of this actually happening?
Answer
MetrolinxMetrolinx is working with the Greater Toronto Airport Authority (GTAA) to explore options to connect to their proposed Pearson Hub. Timelines are still to be determined. The study is being led by the GTAA; for more information please see https://www.torontopearson.com/gtaa.aspx#
What initiatives are Metrolinx taking to improve cycling to and
davidjdowdell_7837There are few safe and efficient route to Cooksville Station by bicycle. With major roads there are no cycle routes that eliminate conflict between cyclists and pedestrians and between cyclists and motorists. Once at the station secure parking is not available. Metrolinx provides large subsidies to motorists in the form of free parking and little or no real infrastructure to encourage cycling. Following the lead of the Hurontario LRT will not help. The design has managed to increase conflict between cyclists and pedestrians and between cyclists and motorists.
Answer
MetrolinxCooksville GO Station redevelopment is well underway. When complete it will provide a better customer experience with a new station building and large public plaza, improved access to local transit, secure bike shelters, better cycling and walking access and a separated new multi-use pathway to the Hurontario LRT. The LRT will have raised, segregated cycle tracks on boths sides of Hurontario Street north of the Queensway, and a multi-use trial on the south.
For more information please visit https://www.gotransit.com/en/the-future-go/improvements/cooksville. The GO Rail Station Access Plan can provide even more information about our work towards ensuring direct walking and cycling paths leading from the local, municipal roads, into the station and to the bike facilities onsite.
When will there be all day go train service on RH (see details)?
DanIn the past and even today, many have requested all day and more frequent go train service on the Richmond Hill Line. However, the same answer is always provided: portions of the track are owned by CN Rail. Therefore, will there be talks with CN rail to bring all day service or even at the very least more frequent service on the Richmond Hill line? There have been several times on my Richmond Hill train where we have stopped so a freight train can pass through. If we are already giving the freight trains priority access, why can't we have all-day or more frequent service on the Richmond Hill line? People will definitely take the train if all day service on the Richmond Hill line existed and as others have expressed, the current trains that come are overcrowded. Thank you for your time.
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:
• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;
• Slow journey times due to indirect alignment and low track speeds;
• CN Rail ownership of the corridor north of Old Cummer, and conflicts with freight services; and
• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.
We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.
Can you please let me load a GTA Pass on a Presto card?
MetrolinxEngage99Question originally submitted on Facebook.
Answer
MetrolinxThis program is administered by our fellow transit agencies, the TTC, YRT, Mississauga Transit and Brampton Transit Services. Please contact one of these agencies for more information.
3-in-1 Kitchener Line (Frequency, Travel Time, Parking, & Fare)
Samaritan*Frequency* - There hasn't been much change/upgrade to Kitchener line trains frequency in over 5 years. Between 4:50 to 5:50 pm, there are 4 trains but from 5:50 PM onward there is only one train i.e. 6:50 PM. It will be nice to have more trains on this line.
*Travel Time* - Commute from Union to Mount Pleasant takes 55 mins (40 mins on express) for a 49 kms distance whereas from Union to Pickering takes 20 mins (for 40 kms). Why do trains run slower on Kitchener line?
*Parking* - similar to some of the other questions, parking at mount pleasant is over capacity and commuters park on the Lagerfield road and are frequently subject to a $40 parking fine from City of Brampton. On a regular weekday there are atleast 75 cars parked on the street (satellite images). We understand there is a plan in place to build more parking spots which will take some time. In the meantime, can Metrolinx negotiate with the City to allow parking on the road instead of giving $40 ticket?
*Fare* - With all these problems i.e. not enough parking, subject to parking tickets, overcrowded trains, slow commute, and less trains, it does not make sense for a commuter to pay ~$20 daily fare (avg working days in 2018 - 280, times daily fare $20 - 280x20 - $6000).
Appreciate if this question is considered as I have tried to consolidate some of the pain points of commutes on Kitchener line.
Thanks.
Answer
MetrolinxGO Expansion will transform service on the Kitchener corridor, bringing faster, better service to every stop along the line. Work on necessary infrastructure upgrades on the corridor has started, and we are working with CN to allow more service along sections of the rail corridor they own. We are moving forward with plans for two-way, all-day GO train service to Kitchener as quickly as possible.
We know that parking at Mount Pleasant can be a challenge and we’re working to improve that. Customers are encouraged to explore other options to get to the station while we assess, including taking advantage of the reduced fare on Brampton Zum when connecting to GO services.
Will there be any more trains/cars added on the Kitchener line?
sonya_alexander09_7871There is an increasing amount of travelers during the morning and evening rush hour on this line and seats are not available. People are now sitting on the stairwell and standing in the aisles. This makes it difficult for the thoroughfare. Much more seats need to be available noting the expensive fare that we pay.
Answer
MetrolinxGreat news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January. We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.
We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.
Why is TTC and GO Transit expanding to other cities
yobie005_5209Answer
MetrolinxWe’d be happy to answer your question but would need some clarification. Please provide more detail at metrolinxengage.com/en/contact
When is the Innisfil station slated for completion?
AlexAnswer
MetrolinxMetrolinx has been asked by the Government of Ontario’s Minister of Transportation, Jeff Yurek, to adopt a transit oriented development market-driven approach to delivering new stations. This means new stations will advance as part of new property development plans in partnership with third party funders. Metrolinx has consistently planned for the integration of transit and land-use, and this new approach is an exciting opportunity to move this plan forward with each new GO station. Not only can this approach save tax dollars it supports the creation of the new and seamlessly connected communities we have long envisioned. For more information please see the presentation at the December 6, 2018 board meeting.
When is Kitchener line getting frequent trains both east/west?
omerproothee_7910Hi,
It seems as though the customers who take the Kitchener line have either been forgotten or neglected altogether. It is beyond ludicrous that our trains come every 40 minutes or every hour in some instances. When are we going to have RELIABLE trains all day long. Our last train leaves at 6:50 from union station.
Answer
MetrolinxGreat news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January. We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.
We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.
why Is there only one entrance/exit at South Barrie?
dougpeck2_7866A recent car accident at the South Barrie exit prevented everyone from exiting the station
Answer
MetrolinxCompleted in 2007, Barrie South GO Station has a small footprint. Due to its size, local site constraints, and property ownership surrounding the station, we could build only one entrance to the station. We ask all customers using our facilities at Barrie South GO (and all our GO stations and facilities) to please proceed safely.
Are we ever going to get weekend service on the Richmond hill?
delyant19_7938Either with bus or train service. It is the only major line that doesn’t have any weekend service.
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:
• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;
• Slow journey times due to indirect alignment and low track speeds;
• CN Rail ownership of the corridor north of Old Cummer, and conflicts with freight services; and
• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.
We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.
What’s it gonna take to get a Queen St Subway?
growlands_7826It seems like the most logical place in the city to add a subway line. From Etobicoke to the Beaches. Get the streetcars off the road. Do you think this could ever happen?
Answer
MetrolinxThe decision on whether to build a subway from Etobicoke to the Beaches would be made by elected officials.
What are the policies regarding access to Wheeltrans service?
MetrolinxEngage99How is it possible that someone with a fear of confined spaces gets door to door wheeltrans now and takes away a trip for a quadriplegic in a wheelchair??? There is NO equality of need here at all!
Question originally submitted on Facebook.
Answer
MetrolinxThis is in fact a question for the Toronto Transit Commission -- Metrolinx does not manage or operate Wheeltrans. You can contact them here: https://ttc.ca/Contact_Us/index.jsp.
Will we see increase train services on the Kitchener Line?
AnonymousThe last train from Guelph to Union weekdays is at 7:34 a.m. Please add more train service i.e. at least every 2 hours would be great. Also weekend trains would be wonderful!
Answer
MetrolinxGreat news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January. We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.
We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.
Can you provide better signage for accessible ramps at stations?
MetrolinxEngage99why are your ramps for wheelchairs so hard to find at subway entrances.
Question originally submitted on Facebook.
Answer
MetrolinxThank you for your question. The TTC operates the subway. Please contact them at: https://ttc.ca/Contact_Us/index.jsp.
When will you get these turnstiles to function properly?
alinaorder_7908The turnstiles are very limited at St. Andrew TTC subway stations and this is very frustrating for paying customers especially during rush hours. We are always shepherded like sheep to one turnstile when there are many installed but NEVER functioning with the presto card. Please coordinate this fiasco with the TTC who's who!
Answer
MetrolinxPlease contact the TTC to let them know about turnstile malfunctions at https://ttc.ca/Contact_Us/index.jsp.
Will there be a temporary solution at York University over fares
TrevorBecause YRT buses no longer serve York's Keele Campus directly, is Metrolinx investigating a temporary solution to allow students to access Line 1 without being charged another full fare until a more permanent solution could be found? I ask this as the walk from Pioneer Village to the main portion of York University is quite considerable during the winter.
Answer
MetrolinxMetrolinx and our transit partners are working together to make it better and easier for customers to take transit and part of that means providing a simple, seamless way to pay fares, no matter where you travel to or from, or the number of transit systems you use. Our priority is to ensure as many travellers as possible are able to access high-quality transit options.
Under the Discounted Double Fare program, customers who use PRESTO and transfer between GO and the TTC will get a discount on their fare: a savings of $1.50 for adults. In August 2018, the TTC launched a timed-transfer system that allows PRESTO customers the freedom of unlimited travel within two-hours with a single fare. We will continue to work with our transit partners in order to better serve our customers in the future.
When exactly will the Confederation GO Station open?
MarcoWhat will the train schedules be? The Burlington Skyway is unbearable!
Answer
MetrolinxWe are planning to bring service to Confederation station in Stoney Creek by the end of 2019.
Please email us at [email protected] to join our email distribution list and stay up to date as we expand GO service to Stoney Creek.
Will Kitchener line get more than one express train
darshan.shankar89_7872Kitchener line has only one express and everyone aims to go for that leaving the other trains either empty and the platform is crowded for one express train
Lot of people travel and can we get two express trains for kitchener line
Answer
MetrolinxGreat news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January. We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.
We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.
Why is there still no all-day two way service to Bramalea?
WestonThere are currently 0 GO trains running evenings and weekends between Bramalea and Union. Metrolinx spent Billions upgrading infrastructure to permit these trains. Rolling stock on the line is readily available, there is no issue with the freight gauntlet west of there. The only obstacle is the cost of crews. Why spend billions and the fail to deliver the service?
Answer
MetrolinxYour question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-november-28-2018 at the 00:09:18 mark.
When is Hamilton finally going to get all day go trains
Canada 1No more we are still talking. WE also should have a station on Hamilton mountain..we have in Hamilton has a population of 536,917, and a metropolitan population of 747,545. Ridicious Burlington has three stations and we have one and one that no trains go to...
Answer
MetrolinxWe are planning to operate two-way all-day train service between Hamilton and downtown Toronto by 2025. Of course, this is dependent on discussions with CN and CP, which own segments of the rail corridor west of Burlington. Hamilton has two GO stations, and planning is underway to extend GO train service 60 kilometres to Niagara Falls by 2023. This includes rail service to Stoney Creek in 2019, at a new Confederation GO Station with train and bus services integrated. There are no plans to add the necessary infrastructure to serve Hamilton Mountain.
When is more express service coming to Kitchener line?
NoThere is only one "express" option that is slow. Should have a Georgetown express into Union to make the fares being paid from Kitchener more palatable. Also, Kitchener GO station has no free parking. We already pay enough.
Answer
MetrolinxGreat news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January. We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.
We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.
Will you consider separate lines for travellers to airport on UP
Brandon FAs an Airport employee who frequently commutes from Downtown to the airport using the UP Express, I have on several occasions been forced to wait on the platform due to the train being full. While riding on other occasions, I noticed that a large majority of travelers on the UP Express get off at Bloor and Weston. My suggestion is to have separate lines with priority for those going to the Airport, especially Airport Employees. The primary argument here is there are many easy ways to get from Union station to Weston or Bloor stations including GO Transit's Kitchener Line to both Bloor and Weston Stations or TTC Subway/Streetcar to Dundas West Station(Bloor), while there is only one easy way to get to the airport from downtown and that is the UP express.
Answer
MetrolinxYes, we are aware of capacity constraints on UP Express. We're delighted people love it-it's a reliable, fast option between Toronto and Pearson Airport. We are currently looking at ways to improve the customer experience and optimize usage. We appreciate your suggestion-user feedback is critical in delivering a customer-first service.
You may also be interested to know that we are working with the Greater Toronto Airports Authority to explore potential rapid transit connections to Pearson Airport’s proposed Regional Transit and Passenger Centre. These plans are in the early stages, so stay tuned for updates.
Why not invest in renewable energy for transit?
GoGreenInvest in solar energy to power bus stations and terminals and electric buses and make investment into making it more sustainable and affordable. Bring back the reliablity in Transit.
Answer
MetrolinxEnhancing the prosperity, sustainability, and quality of life of the Greater Toronto and Hamilton Area through a sustainable public transportation system is a critical priority for Metrolinx. The Metrolinx Sustainability Strategy 2015-2020 and the 2018 Metrolinx Climate Adaptation Strategy outline our goals and priorities and inform all aspects of how we plan, build and operate a safe and reliable regional transportation system in the face of a changing climate.
Metrolinx is committed to ensuring its stations and facilities operate efficiently. We’re looking at a variety of tools and techniques and considering opportunities to utilize renewable energy technologies, including electric buses. After monitoring industry development of electric buses that would be suitable for the long-distance nature of GO Bus travel, we’ll be running our first two fully electric coaches within the next 12-18 months.
The 401 Yorkdale to Oshawa
AnonymousWhen will the 401 (Yorkdale to Oshawa), get bus only lanes. Right now my car is 60 to 90 minutes faster then the bus in rush hour traffic, in each direction.
Answer
MetrolinxThank you for your comments. Highways are under the purview of the Ontario Ministry of Transportation.
Will the Eglinton Crosstown adhere to TTC design guidelines?
PostyAbout 4 years ago, the TTC began an overhaul of their design guidelines (consistent font, Lines 1-4, etc).
Will the new stations on Line 5 use the same design conventions (signage, Bloor-Yonge font) as existing TTC stations? Current concept art seems to suggest otherwise...
Answer
MetrolinxMetrolinx created its own design guidelines with respect to signage and wayfinding for all Metrolinx assets, including the Eglinton Crosstown LRT line. Metrolinx standards have been developed with consideration for a harmonized approach with all transit agencies including the TTC, with the objective of a seamless, consistent and efficient integration with existing transit systems. That said, changes from the current TTC signage design guidelines are minimal, the only recognizable difference being the bilingual approach to signage that is required as Metrolinx is an agency of the Province of Ontario.
TTC Presto Fares
saulrichWith TTC set to phase out passes in Jan 2019, why has it been so difficult to implement multiple fare option on Presto?
TTC Downtown express routes require 2x fare - it’s absurd in 2018 one single tap can’t autmatically deduct the correct fare.
Riders are continually forced to carry multiple fare media or multiple Presto cards.
Answer
MetrolinxThe TTC and PRESTO have been working on a technical solution to enable PRESTO card customers to use their card to pay both fares on these routes, however this is more of a complex undertaking than other past product implementations and further refinements are needed before Downtown Express bus payment can be introduced on PRESTO.
The reason this is so difficult to implement is because, while devices can be programed to deduct the double fare, buses equipped with these devices might not always serve the same route. Incorporating the need for operational flexibility has thus required additional refinement.
What is the plan to provide parking relief at Weston Station?
paul_1_6039Parking at Weston station since the leveling of UP and GO rates has been horrendous. There are no reserved spots available and one cannot even get added to the waiting list,...i have been trying. Why not make an UP stop at Etobicoke North station. There is plenty of parking there. Many of us travel out of our way to Weston and would be pleased to route to Etobicoke North. There is even an unused station house at Etobicoke. Wow!! This is a great idea!! Thanks!!
Answer
MetrolinxWe are continuously evaluating the needs and opportunities for parking and station access at all of our stations. There are some challenges, but there are also solutions which we are working toward at each site.
Weston station provides improved access to a regional transit network for the local community. As a higher density urban neighbourhood, we encourage walking, transit, drop-off, and cycling solutions to connect to the station.
Monthly printed ttc presto card
JdgrizzliesI would like to request that the metrolinx management and the ttc management team look into having a monthly printed ttc Presto Card with the month and year printed on the pass itself that’s visible on the front of the card. Presto card is horrible to use for riders with disabilities, both the metrolinx management and ttc management fail to realize this.
as a person with attention deficit disorder: ie: if a presto device is not working on a bus or street car and the driver says come on pay later. If a Ttc fare inspector is checking for fare payments: I wouldn't know how to argue properly that the presto device has malfunctioned.
-with a monthly printed ttc metropass with the month and year printed on the pass itself that's visible that problem with a faulty reader doesn't exist and you can just show the fare inspector your monthly printed ttc metropass with the month and year printed on the pass itself that’s visible on the front of the pass.
**this is the reason why the ttc needs to ideally keep monthly printed ttc metropasses with the month and year printed on the pass itself that’s visible indefinitely. Put metropass swipers on all the presto gates. The Ttc and presto fail to realize not all riders want a plain styled presto and that there are riders that want a monthly printed pass with the month and year printed on the pass itself that’s visible on the front of the card.
**this is also the reason why presto needs to have a monthly printed ttc presto card with the month and year printed on the pass itself that’s visible on the front of the card that can be bought monthly
Or please request that metrolinx has a monthly printed ttc metropass with the month and year printed on the pass itself that’s visible on the front of the card that riders can buy monthly.
-the 6.00 fee to get a presto card leaves ttc riders short changed two ttc single trips: ie 3 tokens=9.00 so from the 6.00 fee a ttc rider looses two ttc fares. Not all riders are in a
position to loose two ttc single fares. So presto cards are a disadvantage for ttc riders
The ttc and metrolinx has not thought about all riders capabilities with regards to presto.
Please as the metrolinx management please get the ttc management to keep monthly printed ttc metropasses with the month and year printed on the pass itself that’s visible on the font of the card.
Or for the metrolinx management to get the ttc management and presto/metrolinx management team to get presto/metrolinx to guarantee to have two presto cards:
1. a monthly printed ttc presto card with the month and year printed on the pass itself that's visible on the front of the card that riders can buy monthly.
2. A regular presto card However the 6.00 fee needs to be a refundable 6.00 fee. The compass card in Vancouver has a refundable 6.00 fee so if you don't need the compass card or if it breaks or if you loose it ,it's a refundable 6.00 fee and riders aren't left having to pay the 6.00 fee to get a replacement compass card. A refundable 6.00 fee would make presto cards more appealing. Here is the link for compass cards terms and conditions: https://www.compasscard.ca/TermsAndConditions
Otherwise the ttc and presto will loose me as a rider. Former ttc ceo Andy byford had absolutely no right forcing riders onto presto. The current ttc management and metrolinx management needs to realize that not all riders want presto and there are riders that want a monthly printed ttc metropass with the month and year printed on the pass itself that’s visible on the front of the card. Or for there to be a monthly printed ttc presto card with the month and year printed on the pass itself that’s visible on the front of the card.
Answer
MetrolinxMonthly passes and 12-month passes are available on PRESTO and give customers the same unlimited travel benefits as the Metropass. The one-time $6 issuance charge covers administrative fees for the cost of the smart card and using the system. With this one-time charge, you can get a number of benefits. If you choose to register your card and set up an account, you can protect your balance in case your card is lost, stolen, or needs to be replaced – this isn’t something you can do with a Metropass. With a PRESTO account, you also have the option of setting up the Autorenew feature so that your Monthly Pass automatically renews each month.
In terms of fare inspection, the TTC has validators that are custom-built to inspect PRESTO cards. They will show whether or not the person has paid. For more information on fare inspection practices when devices are down, you would need to contact the TTC. However, it's our understanding that enforcement practices take device outages into account. If on the off-chance there is no working device on a vehicle, a PRESTO customer would not be penalized by a fare inspector.
With a PRESTO card, customers can access all vehicles and stations with a simple tap, with transfers applied automatically from one point to another. PRESTO is in all the TTC’s subway stations and on all of its 2000+ surface vehicles, and that’s been the case since 2016. If you have a PRESTO card, you can use it across 11 transit agencies in the Greater Toronto and Hamilton Area and on OC Transpo.
What will be the total cost of introducing Presto?
MetrolinxEngage99How much money TTC lost since they installed Presto gates, and how much is going to lose in the near future
Question originally submitted on Facebook.
Answer
MetrolinxPRESTO is fully deployed on 11 transit agencies in the GTHA and Ottawa region. The initial capital investment for PRESTO from project inception in 2002 to March 31st 2018 has been $1.0B. An additional $0.2B is expected to be spent in the coming three years, which will cover a variety of transit agency-specific and cross-network items that include but are not limited to the August 2018 launch of time-based transfers in the TTC, the PRESTO Mobile app, deployment of disposable PRESTO Tickets in the TTC, replacement of the 905 and GO end-of-life fare payment and inspection equipment and rollout of Managed Services and Certification Program for the 905. This would take the total expected investment to build and grow PRESTO from its start in 2002 until 2021 to $1.2B. For more info, you read our 2017-18 Annual Report.
The TTC owns and maintains fare gates, so any questions regarding them should be directed to the TTC.
Why are single TTC fares for seniors/students being eliminated?
WestonPresto single ticket dispensers and Shoppers drug mart will only sell full fare ($3.25) single use tickets. Seniors and Students who currently pay $2.05 will have to pay full fare. It is possible to sell concession tickets at such outlets (other cities do) but Metrolinx has decided to abandon seniors and students who only need to take the TTC on occasion, and cannot afford the $16 minimum to use a presto card. Why?
Answer
MetrolinxPRESTO tickets will not have fare types – their price will be equivalent to the adult cash fare only. A PRESTO card, with concession, gets you the lowest possible fare.
Having a PRESTO card is the ultimate way to travel – it charges the lowest fares by default ($2.05 with senior fare type), offers discounts when connecting with other transit services such as GO and UP, and offers balance protection if cards are lost, stolen or damaged. You can save up to $1.50 per trip when you transfer between TTC and GO Transit or UP Express when you pay your fare with PRESTO, and you can even set it to automatically top up funds when they fall below a certain amount or renew passes before they expire. And the card itself never expires.
With a PRESTO card, you can visit any customer service outlet or any Shoppers Drug Mart location in Toronto to set specific fare types to your PRESTO card or load funds and passes. You can also do it all online at prestocard.ca.
Can we have more frequent service to Ajax?
MetrolinxEngage99I take the 3:15 lakeshore east train home to ajax from union, if I miss that train the next one to ajax isn't for another 45 minutes at 4:00 which is ridiculous. This is the start of rush hour, how is it you have 45 minutes between trains? Another train leaves union at 3:43 but it only goes so far as pickering and then stops, why doesn't it just keep going? Also you have all those signs up at the stations saying trains every 15 minutes on the lakeshore east, you can take those down because obviously that is a lie.
Question originally submitted on Facebook.
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier.
Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case http://www.metrolinx.com/en/docs/pdf/board_agenda/20181206/20181206_BoardMtg_GO_Expansion_Full_Business_Case.PDF and stay tuned for more information about this program.
Currently, most of the Lakeshore East line has trains every 15 minutes during the midday, Monday to Friday, which is what the signs are meant to convey.
What are plans for Park Lawn Go station?
Ak.Saini_7843Can you provide details of Park Lawn Go station:
1. What is the expected time line for station completion?
2. Which phase of completion is the project in? (i.e Designing/Approvals, Planing of Construction, etc.)
3. Plans for potential traffic at the station? (Riders at the station and parking options for the riders)
Answer
MetrolinxPark Lawn station is in the early planning and design stage. We recently completed an updated Initial Business Case (IBC) and have begun the next stage, Preliminary Design Business Case (PDBC). You can review the IBC here and note that we are currently tracking for the PDBC to be complete in 2019. At this time, it is too early to confirm the station design and layout.
Transportation to Caledonia not exist!
larisa63_7761There is a huge development in Caledonia, only Empire will build over 3000 homes , but there is zero any public transportation.
Answer
MetrolinxWe appreciate that the area is growing. At this time, we do not have plans to add service to Caledonia, but we do review the current service network and customer travel patterns on a regular basis to see where more service is warranted.
More Presto machines?
rhx_7864Why are there so few Presto machines, particularly at Union station? And maybe there should be some on platforms again.
Ànswer
MetrolinxWe are always looking at ways to improve the customer experience and want to thank you for your feedback. At Union Station there are currently 30 vending machines, 86 tap on/off devices, and 14 card query devices. If there is an opportunity to improve this, we will seize it.
Historically Union Station`s platforms are generally considered paid areas. You must pay your fare before you go up there to your train, and Transit Safety now occasionally inspects fares at bottom of some stairs.
Kitchener/ george town trains from Union after 4.00 p.m no seats
yalisrisha_7900Hi there,
Kitchener / George town line trains from Union station cannot find seats after 4.00 p.m everyday upper level and lower level.
Always full and cannot find seats and we are paying so much and we need to stand every day from union station.
Some time even no space to stand. few time i saw few people past out. can't even breath..
Can you add more trains between 3.30 p,m to 4.30 p.m.
Answer
MetrolinxGreat news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January. We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.
We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.
Why do we have to pay $6 to replace a Presto Card. This is not f
ravindragulati_7956But if you insist on charging this fee, you should allow up so freeze our presto Card, while we try to locate the old card!
Are you able to explain the $6 cost to replace a lost card; yet Presto does not allow up to put the card on hold while we look for the old card.
Answer
MetrolinxWe cannot temporarily block a card. If you lose a card, you have to cover the cost of a new card, which is $6. One of the benefits of PRESTO is that, if you chose to register your card, you have balance protection which can potentially save you a significant amount of money that you otherwise would have lost.
Charging $6 for a card covers administrative costs and helps reduce operating costs.
parking at maple station
Anonymouswhat are the plans and timelines to add additional parking at Maple station?
Answer
MetrolinxAs part of our GO Expansion plan, we’re building a parking garage with integrated station building at Maple GO Station, which will provide 1200 net-new parking spaces at the station. Construction is expected to begin approximately in 2019 and be completed by approximately 2023.
Metrolinx has spent hundreds of millions of dollars constructing
ChrisMackieAnswer
MetrolinxThank you for your feedback. If you have a specific question, please fill out the form here: https://www.metrolinxengage.com/en/contact
Need more parking at Mt Pleasant
balvirk_7890What are you doing or planning to do about the now critical parking situation at Mount Pleasant GO station. Telling commuters to carpool or take public transit to the station are not viable options. We need additional parking immediately.
Answer
MetrolinxWe know that parking at Mount Pleasant can be a challenge and we’re working to assess options to improve that. Customers are encouraged to explore other options to get to the station while we assess, including taking advantage of the reduced fare on Brampton Zum when connecting to GO services.
Can we be more like Sydney Australia?
TransitoAfter spending the last month in Sydney, Australia, I'm overwhelmed by how behind Toronto and the GTA is when it comes to transit and specifically trains. The train service is fast, frequent and fully electric. Why can't we match world class cities like Sydney?
Answer
MetrolinxIt's great to hear from someone who is as excited about transit as we are! We are in the midst of a 10-year rail expansion program that includes electrifying a large swath of our rail network, making it better, faster and easier to take GO Transit. There will be more two-way, all-day train service and more rush hour train trips all throughout the network.
Learn more about our GO Expansion Business Case and stay tuned for more information about this program.
Why is there no weekend service to Markham?
MetrolinxEngage99As a GO transit who uses this all the time. I am unable to go to Markham on a weekend by train why ? ??
Question originally submitted on Facebook.
Answer
MetrolinxWe add and modify service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Stouffville line to make taking GO even better, faster and easier. Service on the Stouffville line will include even more frequent service during middays, evenings and weekends, and more service to and from Stouffville.
Learn more about our GO Expansion Business Case and stay tuned for more information about this program. In the meantime, many of our buses provide quick, convenient and affordable access to Toronto on the weekends, when highways are less congested and quicker to travel on.
I’ve heard Hamilton LRT project is still on time. Is that true?
mdrejhonHamilton has reconfirmed LRT in the 2018 municipal election.
As a main election issue, the Hamilton LRT received more votes (2018, Fred) than the Hamilton Red Hill Expressway (2003, Dilanni).
To help the community prepare, is the Hamilton LRT project still on time?
Answer
MetrolinxThe Hamilton LRT project continues to move forward ahead of construction beginning late 2019. Procurement is currently underway. The Request for Proposals to design, build, finance, operate and maintain the Hamilton LRT project for a 30-year term was issued on April 13, 2018 to three shortlisted teams.
Presto Ttc passes?
AnonymousAnswer
MetrolinxTTC monthly and 12 month passes are currently available on PRESTO.
Why not buy a proven card system instead of presto
koroush.sensei_7936Why didn’t you purchase a proven card system like the ones used in Hong Kong, London, Tokyo, Berlin, or Paris instead of building this ---- presto. You guys wasted half a billion tax payer money
Answer
MetrolinxOur needs in the Greater Toronto and Hamilton Area and Ottawa are unique and we needed a customized solution to meet those needs. The PRESTO system seamlessly connects 11 separate transit agencies each with distinct fare policies and structures. With our investment, we’ve made it easier and more seamless to take transit throughout the GTHA and Ottawa.
With a PRESTO card, customers can access vehicles and stations with a simple tap, can protect their balance in the event that their card is lost or stolen, and set up Autoload/Autorenew so they never have to worry about topping up their balance or passes.
Why do yearly pass holders have to load money onto their cards?
littleengine_7940I recently switched from the MDP TTC pass program to the yearly Presto Pass option. Every month the cost of the card is charged directly to my credit card. I do not use any other systems outside the TTC so I do not understand why I was forced to load a minimum amount of extra funds onto the card when I activated it. I can understand the need if I was paying per-ride every day, but because I do not use other systems, that money will essentially sit there, unavailable to me for months, perhaps even years. Why is it mandatory to load this extra money instead of loading it on when I actually need to? And will it ever expire?
Answer
MetrolinxWe recognize that the minimum load requirement may be a barrier for some transit users and are looking into how we can improve this. The minimum load does not expire.
Viva Service conversion to LRT
E IWhen will the Viva Service be converted to LRT/Streetcar configuration? We are tired of the bus noise, the service is great, but it pollutes our community. We want LRT now.
Answer
MetrolinxVIVA is operated by the York Region Rapid Transit Corporation. You may wish to contact them here: http://www.vivanext.com/contact
Is near term expansion in the Burlington area being considered?
MetrolinxEngage99Are there any considerations for the very near future to expand Metrolinx beyond the GTA and into the Burlington Area? With increasing numbers of Seniors etc. void of private transportation beyond Mississauga, especially on Summer weekends a (Mississauga to Aldershot) link with access to a bus along Plains Rd to the Burlington Botanical Gardens would be a great way to spend summer weekends.
Question originally submitted on Facebook.
Answer
MetrolinxGO Transit's purpose is mainly to move people regionally, like from Mississauga to Burlington. However, getting people from GO Stations to local attractions like the Botanical Gardens is usually handled by local transit agencies, which in this case would be Burlington Transit.
Will York University GO Station remain open indefinitely?
TrevorWhen the Spadina Subway Extension was under construction, there were plans to shut down the station once the subway had opened. Are the plans to shut down the station shelved indefinitely or will it close at a later date?
Answer
MetrolinxMetrolinx’s priority is to ensure as many travellers as possible are able to access high-quality transit options. York University GO Station opened in 2002 as a temporary station with the anticipation of future changes to the transit network in the area. Since then, the TTC’s Line 1 extension and Downsview Park GO Station have opened, providing riders with more transit options than ever. At this point in time, no decisions have been made on the future of the York University GO Station, however, we continue to monitor and review the station’s usage and ridership.
Why eliminating ive Customer Services Representatives at Station
adgrossi_7913This week Metrolinx is promoting self serve which eventually will eliminate the CSR at the stations?
You need to interact with your customers on a one-to-one basis. Not everyone stops at Union St to see the customer service counter.
Eliminating jobs to reduce costs, but not reducing clients fares?
Answer
MetrolinxYour question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-november-28-2018 at the 01:21:48 mark.
Why is parking free at GO stations?
ChrisMackieMetrolinx has spent hundreds of millions of dollars constructing multi level parking structures and other parking facilities at GO stations but does not charge for their use. Why should non-drivers subsidize this cost in the fare structure? It is time GO fares were unbundled so that the train fare and parking fee are separated.
Answer
MetrolinxMetrolinx provides a variety of amenities to help our customers access the GO station. Metrolinx is guided by the GO Rail Station Access Plan (2016) which evaluated station access alternatives and parking investments, and envisions a future shift in the way that customers access stations. Currently, Metrolinx offers a number of parking programs to help manage parking at our stations including Reserved Parking and the Carpool Parking program. See our GO Access Plan http://www.metrolinx.com/en/regionalplanning/projectevaluation/studies/G...
Why do York U commuters have to pay double fares?
alia.karim.phd_7873GO Transit announced that as of January 5, 2019, its buses will no longer be coming to the York University and will instead terminate at the 407 Subway Station. This is the SECOND transit provider to leave the York University this year.
When the TTC subway extension was announced we were promised that commuters would have better access to transit. Now we have a longer commute and dramatically increased transit costs. It's especially shameful to force community members with disabilities to have to request accessible transit options in order to get to and from campus.
When are you going to address the fact that you're forcing GO/YRT/VIVA users to pay double fares?
Answer
MetrolinxIn December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.
During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.
This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.
By focusing direct access on Highway 407 and TTC Line 1 Subway, customers can expect improved service reliability in the Keele Street and York University area, which can incur additional 20 minutes of travel time in peak hours due to traffic congestion. Metrolinx, including its operating divisions, remains committed to proceeding with plans to ensure compliance with the Accessibility for Ontarians with Disabilities Act (AODA) by or before 2025. We are continuing to make improvements and remove barriers in our services, to improve the experience for all customers, including those with disabilities. The new Highway 407 station is fully accessible to customers with disabilities. We will have timetables up in the near future.
What are you doing to reduce the cost of transit?
MetrolinxEngage99The GO need to be cheaper most people who go to work five days a week downtown Toronto are spending minimum $200 or $300 or more a week! Presto isn’t really much of discount there needs to be more frequent discounts for people who Use the GO frequently
Question originally submitted on Facebook.
Answer
MetrolinxWe understand that travel to and from work can be costly, but we believe GO still provides a competitive advantage to the high costs of downtown parking and regular car maintenance costs associated with longer-distance commutes.
We are doing our very best to keep our fares at an appropriate level, keeping in mind that there are increased costs associated with putting more buses on the roads and more trains on the tracks. We are also spending more on operating and maintenance costs for the new infrastructure that's built to support more service. In addition to all the service improvements we have recently introduced, we will be adding even more services in 2019 to respond to growing customer demand in both rail and bus services. At the same time, changing market conditions affect the costs of the equipment and resources we rely on to provide our services.
Pickering elevator out of service for 8 weeks
mcpherson.kim_7764Pickering GO Station has 3 elevators for access to the 3 separate platforms. Some time around the first week in October, a glass panel in the elevator servicing one of the platforms appeared to be broken so that elevator has been out of service since. I sent an email to GO asking when this will be fixed and received an email advising that they are still waiting for the glass to be delivered which can take up to 8 weeks. How is it possible for a piece of glass to take 8 weeks for delivery? This is unsatisfactory as this causes individuals with accessability issues as well as those traveling with luggage/strollers/young children a huge inconvenience. Does Metrolinx not agree that 8 weeks for delivery of glass is unacceptable? Has there been consideration to look for another vendor that can provide parts within a more reasonable timeframe?
Answer
MetrolinxElevator repair is a very specialized process. Our procured contactor has now repaired the damage to the door structure, and the glass was installed in December. Following the installation both the contractor and Technical Standards and Safety Authority (TSSA) were required to sign-off on the completed repairs, which is standard and mandatory for all elevator operations. The elevator is now in service.
Which is better-1or7 STOP Kennedy to Markham+4 Billion Cheaper?
Dragon Den's Gridlock Fixer / ...I operate Canada's ONLY Transit Innovation Firm, despite meetings with Bruce McCuaig, Vincent Maurceri, Doug Ford, Gary Webster, Andy Byford, Chris Upfold, NO ONE person or dept, knows where or how to Integrate Innovation Firms.
EXAMPLE: 7 AM Long Green Train, 7:05 Short Red, 7:10 Short Red, 7:15 Long Green, etc. NOW YOU HAVE A SUBWAY BETWEEN Markham and Kennedy. You see all you require is 5 little short trains (likely battery) with 6th train cycled in as fully charged, with storage in hyrdo field. NOW YOU HAVE SAVED 4 BILLION DOLLARS, and have a total of 10 stops, 3 east/west and 7 north/south All trains act as subways, 5 Minutes 2 - way service, at TTC Subway Fares. Transfer @ Ellesmere if going to the STC. 10 Rapid Transit Stops. Relief for Yonge/Bloor. 4 Billion Savings. My Innovation Design Fee: Just $199,000. Let's Meet Phil & Doug. by Sharon Yetman. Inventor of "Smart Subways". VOTE FOR SAVINGS !
Answer
MetrolinxThank you for your comment. If you have a specific question, please fill out the form here: https://www.metrolinxengage.com/en/contact
Go Station in Innisfil (Barrie Line)
john.zhou_7861When can you build GO Station in innisfil (Barrie Line) which I heard from house builder before I came to Innisfil that it should be ready one year ago?
Answer
MetrolinxMetrolinx has been asked by the Government of Ontario’s Minister of Transportation, Jeff Yurek, to adopt a transit oriented development market-driven approach to delivering new stations. This means new stations will advance in partnership with third party funders. Metrolinx has consistently planned for the integration of transit and land-use, and this new approach is an exciting opportunity to move this plan forward with each new GO station. Not only can this approach save tax dollars it supports the creation of the new and seamlessly connected communities we have long envisioned. For more information please see the presentation at the December 6, 2018 board meeting.
Will there be a wind cover on tracks 24, 25, 26 and 27?
JoanieThese tracks are very cold and windy.
Answer
MetrolinxAs part of the improvements at Union Station, we’re making improvements at the platform level to give you more efficient, frequent and comfortable GO service. This includes constructing a roof structure over the new platform to protect you and GO equipment from the weather.
Why go train is not free for blind people?
mheydari2015_7975Showing your CNIB card you gone get free ride in YRT. This is not the case for gotrain. I don’t think the lost in your benefit to wave this fee for the small community of blinds would be huge.
Answer
MetrolinxMetrolinx has a broader “support person” ticket option, which benefits all customers with disabilities or who require assistance during their trip. It’s available from our drivers or at our stations and allows the support person to travel at no charge. Please visit our GO Accessibility web page for more information: https://www.gotransit.com/en/travelling-with-us/accessibility/accessibility.
Unionville parking lot design
susan.phillips_7982Is consideration being made to re-design the parking lots at the Unionville Go Station? Currently people literally run to their cars to avoid the 10-15 minute delay to get out of the badly designed lot. Those who get stuck are very frustrated and I have seen lots of road rage in trying to exit. And the passenger pick up area is just as bad.
Answer
MetrolinxWe’re building new amenities to provide more frequent GO train service along the Stouffville line. Unionville GO will be able to accommodate the additional 1,000 daily customers we anticipate in the next 10 years as we gradually increase service to two-way, all-day. The project includes more parking, accessibility improvements, and bike storage. See here for all amenities https://www.gotransit.com/en/the-future-go/improvements/Unionville.
How is Metrolinx supporting Active and Sustainable School Travel
kemositeMetrolinx conducted a Greater Toronto and Hamilton Area-wide school travel study of 1,000 parents and guardians in fall 2009. The study highlighted that:
- There is room for a shift toward active school travel. Nearly 60 per cent of children being driven live within 2 km of their school.
- Children are capable of walking the distance. Nearly 60 per cent of parents say their child’s school is close enough that they could reasonably walk or bike.
- Many parents are open to change. Over 50 per cent of parents whose child is currently driven see the option of walking/biking to school as convenient and appealing.
Since 2009, what measures has Metrolinx taken to support active and sustainable school travel?
Answer
MetrolinxYour question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-november-28-2018 at the 00:38:04 mark.
When will wifi be available on trains
AnonymousI spend an hour commuting each way every day. This time could be spent working and I might be able to leave work earlier if only the trains had wifi.
Answer
MetrolinxWe understand that wi-fi is a much desired amenity for our customers. That's why we ran a wi-fi pilot on select trains and buses this summer. Implementing quality wi-fi on a bus and rail system as large as ours is a complex process. We are currently working towards offering a solution that provides the best value for Metrolinx and, ultimately, our customers. We hope to have an update for you in the new year.
Are there any plans to change the Milton line service to all day
mehryn.fayyaz_7909Answer
MetrolinxSince 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP. We will continue to work towards an agreement with our rail partners to improve service when and wherever possible.
You can learn more here: http://www.metrolinx.com/en/greaterregion/projects/milton-go-expansion.aspx.
New Trains
KevinWhen will the public find out details about the new GO trains for RER? When will the public see the prototype Electric/Hydrogen locomotives and DMUs? Which lines will they run on?
Answer
MetrolinxYour question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-november-28-2018 at the 00:24:44 mark.
What is being done to improve morning Rush Hour service?
jenkins_7857GO Transit serves many of the fastest growing regions in Ontario. New subdivisions are going up in Durham Region each week.
Yet over the past few years, morning rush hour service was reduced. People getting on at Pickering are lucky to get on the express trains, let alone find a seat. What is being done to improve that? More service? Advance notice of which carriages are most likely to have space?
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.
lack of auxillary services at the new Oshawa Go station
bjppritchard_7867Why is there not a ATM machine nor coffee kiosk in the station?
Answer
MetrolinxWe will be adding additional services and amenities to Oshawa GO station. We appreciate your patience.
Why can we set up automatic tap off on the phone or online?
NewGoRiderAnswer
MetrolinxWe have a number of improvements that we are rolling out to the PRESTO card system. As we do this, we appreciate this piece of feedback and will ensure it’s passed on to the appropriate team.
Can you add exta stops at Danforth Station during PM rush
stephykhutt_7958I take Lakeshore East from Oshawa to Danforth every morning. This is a very busy stop in the morning as many commuters leave the train to catch TTC to their jobs in the east end of the city. However, in the afternoon we are forced to travel half hour or more in the opposite direction to Union station to catch our train as there are only two schedule stops at Danforth 4:20pm and 5:50pm - an hour and a half apart during the busiest time of day. Extra stops at Danforth would help reduce congestion downtown on both TTC and at Union station if only the train stopped at Danforth more frequently during the afternoon rush.
Answer
MetrolinxWe are continuously adding service when and where we can. There are many factors that influence this, including available infrastructure, demand, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect major improvements, including 15-minute service or better all day, every day between Union and Oshawa - and every stop in between.
Learn more about our GO Expansion Business Case and stay tuned for more information about this program.
What are the guidelines for trains honking at railway crossings?
AnonymousOn the Barrie GO train line, the town of Aurora has quite a few houses close to the train tracks. While some train drivers are respectful and seem to make as little honking noise as possible, others honk excessively coming through the town. How are the drivers held accountable for meeting the requirements while having respect for the people living in the towns they are driving through?
Answer
MetrolinxSounding whistles, their volume and frequency are federally regulated by Transport Canada in the interest of public safety.
All train operators are required to comply with Canadian Rail Operating Rules, which requires the engine whistle to be sound from ¼ of a mile prior to entering each public crossing. CROR Rule 14L (i) requires the whistle to sound as follows: 2 long whistles followed by one short and another long whistle. Each whistle signal must be distinct, with the intensity and duration proportionate to the distance the signal is to be conveyed.
In Aurora, there are 2 public crossing which are in close vicinity to each other and 14L is required to be sounded for both individually. We have performed several random audits on train crews through the use of event recorder downloads or on site efficiency testing and all crews were found to be compliant.
Municipalities have the option to eliminate routine whistling at specific crossings if they feel that would better reflect their community’s priorities by following a procedure overseen by Transport Canada. You can learn more about it at https://www.tc.gc.ca/eng/railsafety/railsafety-976.html. Various terms and conditions related to technical feasibility, implementation cost and liability apply. Whistle cessation is a municipal led process. In the past, Metrolinx has successfully worked with municipalities to implement whistling cessation where requested.
Are you adding an entrance to the danforth go station from Dawes
DevinAnswer
MetrolinxYes, we will be providing pedestrian access to the north platform from the new Kiss & Ride which is off Dawes Road.
Plan to increase trains on Richmond Hill Line?
lquinn_7903Morning trains are full. Why can't the frequency of the trains be increased to every 15 minutes?
Trains should run all day not just morning and afternoon.
Trains should run on the weekend and holidays for sporting and events.
To encourage people to take transit it has to be available more frequently.
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:
• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;
• Slow journey times due to indirect alignment and low track speeds;
• CN Rail ownership of the corridor north of Old Cummer, and conflicts with freight services; and
• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.
We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.
Can Presto be extended for use on other transit service?
MetrolinxEngage99Presto card really should be extended onto other transit agencies like Niagara falls transit, St Catherine's transit, Milton Transit, Orangeville transit, Kitchener transit and Guelph Transit as well
Question originally submitted on Facebook.
Answer
MetrolinxOne of PRESTO’s key priorities is extending our footprint and that means making PRESTO available to new agencies throughout the region who are interested. We welcome any conversations with other transit services.
Also, please note that PRESTO can be used on any GO Transit service that extends through these municipalities.
When will exiting union on the east side be quicker?
mcdogerry_7970Exiting on the east side in the morning is extremely slow and has been for a long time. When will the situation improve?
Answer
MetrolinxThe City of Toronto is renovating the Bay Concourse for us. Once they hand it over to us, we'll then take several months to customize the area to add to your easy and convenient travel experience with us – including access to and from platforms.
Will Metrolinx ever control night construction?!!
fortheloveofranting_7808Living on Yonge & Eglinton, my family and I are literally suffering from lack of sleep because of the levels of nouse being emitted from construction!! NO matter what time it is, construction is ongoing. It is ongoing at 6 in the morning, 11 at night and 5 in the afternoon. There is NO escaping not just the noise but also the awful demeaner from construction workers on site. My children are suffering, my wife is suffering, and I am suffering. There has to be a control over the time of day during which construction would take place!
Answer
MetrolinxWhile we understand the inconvenience construction activities can sometime cause, our constructor, Crosslinx Transit Solutions (CTS) continue to work within the permitted hours as per the City of Toronto approvals. This includes both daytime and overnight work.
Please note there will be instances that require overnight work and early morning starts as the project advances at Eglinton LRT Station. However, CTS may not always work during these extended hours.
We suggest contacting our East Crosstown Community Office, to speak with one of our Community Relations personnel by phone or email at 416-482-7411 and [email protected], respectively.
3-in-1 Kitchener Line Questions (Frequency, Parking & Fare)
Samaritan*Frequency* - There hasn't been much change/upgrade to Kitchener line trains frequency in over 5 years. Between 4:50 to 5:50 pm, there are 4 trains but from 5:50 PM onward there is only one train i.e. 6:50 PM. It will be nice to have more trains on this line.
*Travel Time* - Commute from Union to Mount Pleasant takes 55 mins (40 mins on express) for a 49 kms distance whereas from Union to Pickering takes 20 mins (for 40 kms). Why do trains run slower on Kitchener line?
*Parking* - similar to some of the other questions, parking at mount pleasant is over capacity and commuters park on the Lagerfield road and are frequently subject to a $40 parking fine from City of Brampton. On a regular weekday there are atleast 75 cars parked on the street (satellite images). We understand there is a plan in place to build more parking spots which will take some time. In the meantime, can Metrolinx negotiate with the City to allow parking on the road instead of giving $40 ticket?
*Fare* - With all these problems i.e. not enough parking, subject to parking tickets, overcrowded trains, slow commute, and less trains, it does not make sense for a commuter to pay ~$20 daily fare (avg working days in 2018 - 280, times daily fare $20 - 280x20 - $6000).
Appreciate if this question is considered as I have tried to consolidate some of the pain points of commutes on Kitchener line.
Thanks.
Answer
MetrolinxGreat news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January. We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.
We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.
Parking and traffic control at King City GO Station.
sferenscga_7863The King City station has become unsafe with the lack of designated Kiss & Ride lanes, people walking in car lanes as the cars are racing to exit and the pedestrians are then crossing unmarked streets. Are there plans in place to revise the parking lots to address this or can there be traffic control attendants during rush hours at a minimum?
Answer
MetrolinxSafety is critical to everything we do. We agree such incidents are unacceptable. The parking lot will be expanded to include 180 new spaces and a redesigned kiss and ride that should enhance safe traffic flow. Thank you for flagging this--we have passed along your feedback to our safety team.
My question is very simple and to the point.
gbwward_7876When are more trains going to be put on the Kitchener line? The fares that we pay aren’t justified considering the fact that a lot of us are standing, squished like sardines I might add for more than a half hour, sometimes longer when there are delays. Instead of spending all this money on beautifying Union Station, I think most people would agree that we prefer a comfortable commute to and from work, right?
Answer
MetrolinxGreat news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January. We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.
We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.
Quels sont les projets qui sont assurés de voir le jour?
arnaud.ludig_7918Bonjour,
Parallèlement à Crosstown, quels sont les projets qui ont reçu une confirmation de financement et dont l’exécution débutera d’ici peu?
Merci,
Arnaud Ludig
Answer
MetrolinxNous travaillons sur de nombreux projets! Pour plus d’informations sur les projets en cours, visitez http://www.metrolinx.com/fr/projectsandprograms/projects_by_region.aspx
Better late night service from Toronto to Kitchener?
AnonymousIs there ever going to be service from Toronto to Kitchener so that you can actually go to a concert or a play or other event in the evening and still be able to make it home to Kitchener without having to get a hotel? Most concerts end between 11 and 11:30pm. To connect with the last Route 25 bus to Kitchener (the only bus that stops at Sportsworld) at Square One you must depart Union Station on 21P at 10:50pm on weekdays and 11:20pm on the weekend at the latest. It's virtually impossible to make the 10:50 bus especially considering you still have to make it from the venue to Union Station before that and 11:20pm is a nail biting race too (especially if you're coming from Budweiser Stage and have to make the 11pm train back to Union). Most times I have to leave the concert before the encore to make it and I can't even enjoy the show wondering if it will end in time for me to make it home that night. The best solution would be to have an express bus from Union Station directly to Cambridge, Sportsworld in Kitchener (by request), Downtown Kitchener, and Waterloo that departed around 11:30pm. Greyhound used to have an 11:30pm bus but they have since cut service in the evenings including cutting the Cambridge and Sportsworld stops. So far there hasn't been any service by any provider to fill this gap. Another cause for stress is the fact that you have to tansfer buses at Square One. There is no direct route. So when you're catching the last bus of the night, sometimes the first bus (21P) is late or and you risk missing that connection altogether. Of course for the summer time with concerts at Ontario Place that usually end at 11pm you'd be catching the 11:30pm train so a bus departing Union at 11:30pm would be useless. 11:45pm in that case would be needed. Or maybe buses should depart for Kitchener from Port Credit Station, then the train could be taken from Union there or Exhibition Station without having to loop back to Union. Either way something needs to be done.
Answer
MetrolinxMetrolinx is currently planning and delivering the largest transit expansion in GO’s history, every option for improved service is being considered. Work on necessary infrastructure upgrades on the corridor has started, and we are working with CN to allow more GO service along sections of the rail corridor they own. We are moving forward with plans for two-way, all-day GO train service to Kitchener as quickly as possible.
There is currently late night and early morning bus service both ways between Union and Kitchener.
Why was non-rush hour service increased to every 15 mins?
SJCLakeshore East trains were increased to every 15 minutes during the day, when the number of riders is far lower, yet there was absolutely no change to the rush hour trains, which are invariably extremely busy. Daily commuters during rush hour pay the same as a passenger travelling during "regular" hours, yet more often than not are forced to stand due to lack of available seats. The rush hour commuters should be GO's priority - on occasion I've taken a train back to Ajax at lunchtime and have a pod of four seats all to myself, but when I travel my regular hours, I count myself lucky to get a seat. How sad is that?
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. By increasing midday service, we’re enhancing transit scheduling to make life easier for those travelling within the GTHA. Increasing sustainable trip options is an important part of an integrated regional transit network. Similar transit services throughout the world have been shown to slow the growth of road congestion. The data shows us approximately 109,000 daily car trips could be served instead by this new service. With the availability of frequent, predictable and convenient midday service, we expect ridership to increase.
We are also continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier at all times of day. Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.
When is the Kitchener line going to get better train service?
jimbarbison_7902The Kitchener GO trains are constantly late (even cancelled) because of freight train traffic. In this day and age it is ridiculous that commuter train service is still being impacted by freight trains, especially when there are two track along a large portion of the corridor. We sit in the train at the Brampton station and the Bramalea station waiting for a freight train to pass us. What is the reason for this. There are two tracks along that section of the corridor. The Kitchener line should receive a reduced fare rate for the disruptive service that we receive.
Answer
MetrolinxGreat news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January. We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.
We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.
Parking at Oshawa GO station
ashwin.balmri_7988Why is the most populous municipality of Durham region doesn't have a packade compared to the other municipalities in the region?
Answer
MetrolinxMetrolinx is guided by the GO Rail Station Access Plan (2016) which evaluated station access alternatives and parking investments. Parking structures and parking needs are evaluated based on a number of factors that include future utilization, land constraints and the surrounding cost of land. Station Access Plan: http://www.metrolinx.com/en/regionalplanning/projectevaluation/studies/G...
Are there plans for expanding parking facilities at Aldershot?
speirson61_7989The parking availability at Aldershot GO is horrendous. I commute regularly from Hamilton area, and depending on the time of day I am required to use the GO Train, there will more often than not, be no parking available. I have to then drive over to Burlington or Appleby stations to find a spot. Adds considerably to my travel time, fuel costs and of course fight additional traffic congestion on 403/QEW corridor.
Answer
MetrolinxMetrolinx is guided by the GO Rail Station Access Plan (2016) to develop alternatives and improve options for customers to access stations. The Plan has identified a future potential lot at Aldershot station. A number of parking programs are also available at Aldershot Station to support customer access including Reserved Parking and Carpool Parking.
For more information on GO Rail Station Access Plan: http://www.metrolinx.com/en/regionalplanning/projectevaluation/studies/G...
Question regarding wifi in GO trains
srinikasturipm_7842Any information regarding wifi being available for public? We saw the pilot wifi on some trains in the recent past and it was working fine. Please let us know.
Answer
MetrolinxWe understand that wi-fi is a much desired amenity for our customers. That's why we ran a wi-fi pilot on select trains and buses this summer. Implementing quality wi-fi on a bus and rail system as large as ours is a complex process. We are currently working towards offering a solution that provides the best value for Metrolinx and, ultimately, our customers. We hope to have an update for you in the new year.
Concord/Thornhill GO Station
E IWhen will the YorkU Go Train stop be moved to the Highway7 area to serve Concord/Thornhill ? This is a high demand area for transit, and with the Viva Rapid transit almost finished by next year, it is very important to have the connections done NOW!
Answer
MetrolinxThank you for your suggestion. There are currently no plans to build a station at Highway 7 in the Concord area.
Can you install better signage at Renforth station?
MetrolinxEngage99Why does Renforth station have Zero signage. Like really. It's annoying answering questions about bus routes.
Question originally submitted on Facebook.
Answer
MetrolinxThank you for your feedback, we will take a look at what’s in place at the station. Metrolinx is working with all GTHA transit agencies towards better signs and maps to make it easier for customers to get around. A pilot is getting underway way now to test new designs. You can find more information here: http://www.metrolinx.com/en/greaterregion/projects/wayfinding.aspx.
Presto Card and sound Chime
yvonne.dsouza_7898Why is there a different sounding Chime associated between an Adult and Senior fare when using the Presto card machines. Does this not fall under the Privacy Act? If you are asked for proof of age when tickets are being checked there is no issue with this. However, making an announcement to everyone around you that have no business knowing your age is discriminating.
Answer
MetrolinxThere needs to be an indication that a fare type has been set. This is a fraud prevention measure and also helps with fare enforcement and is not in contravention of The Freedom of Information and Protection of Privacy Act.
There are two audio tones for successful card acceptance, one for cards set as the adult fare type and one for all other special fare types (e.g. youth, senior, post-secondary student, TTC employee, TTC Fair Pass, etc). As there are a number of reasons that the second audio tone may sound, a user’s age is not necessarily communicated.
Could you provide a screen with current timetable at clarkson go
saritamaini_7934Could you add an additional screen with timetable near the multilevel parking at Clarkson go.
commuters rush to make time lines of current trains - risking accidents just to realize only in the tunnel below that the train is running late.
We need visisbilty of train timetable right before entering the multilevel parking lot to avoid unnecessary accidents
Answer
MetrolinxThank you for this valuable insight. Safety is critical to everything we do. We will pass this suggestion along to our colleagues who make these kinds of improvements.
Why do I have to wait 45 minutes between 3:15-4pm for train?
leolion89_7944Trains are every 15 minutes when not many people use train but train to Whitby is only at 3:15 pm and not again until 4:00pm
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week.
Learn more about our GO Expansion Business Case and stay tuned for more information about this program.
When will track level construction be complete & trains restored
RGwhen will all of the tracks/platforms be available for use? When complete, will the 4:47 lakeshore west express train that was removed from the schedule due to the construction be restored?
Answer
MetrolinxWe would be happy to answer your question but we need some clarification please. Please let us know at https://www.metrolinxengage.com/en/contact.
What is the status of expansion on the Stouffville/Barrie lines?
DWhile GO Transit has expanded all day service to Aurora on the Barrie lines, I would like to know when the track is going to be completed to up to Barrie, so two way, all day service can be provided to residents in Barrie and Kitchener. Also, I would like to know when service will expand beyond Unionville for the Stouffville line off peak. The original plan was two way all day service to Mount Joy off peak.
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are in the midst of a 10-year rail expansion program that includes electrifying a large swath of our rail network, making it better, faster and easier to take GO Transit. There will be more two-way, all-day train service and more rush hour train trips throughout the network. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.
Bring back 8:03am Express Train originating at Clarkson to Union
charmyh_7874Many years ago there use to be a Train at 8:03am that started at Clarkson and became Express from Port Credit to Union but it was later cancelled. I am NOT sure why it was cancelled. Currently the amount of passengers at Clarkson has doubled (with more anticipated riders once the Bromsgrove development and other surrounding developments are completed) and there certainly is enough to fill the train at Clarkson and most certainly fill the train with Port Credit patrons. We the Clarkson rides are sick of always have to stand on a packed train! When will Metrolinx be bring back that train and if not why not!
Answer
MetrolinxThere are many factors that influence schedule changes, including available infrastructure, rail traffic and available equipment. That said, we are adding service when and where we can while at the same time making significant infrastructure upgrades to enable these new services. Through our GO Expansion program, there will be 15-minute service or better all throughout the day to and from Clarkson. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.
Why does Lakeshore East every 15min service only happen mid day?
NewGoRider*More specifically the Lakeshore East route that does every stop from Pickering to Mimico.*
There are big posters at each station advertising Lakeshore East service every 15 minutes and it small writing “mid day”. Mid day frequent service does not make sense. There is an influx of customers in the morning (7-9am) and late afternoon evening (4-7pm) during rush hour. It seems that the 15 minute service would be better suited for the rush hour time frames not mid day when most are at school/work already.
Answer
MetrolinxWe are continuously adding service when and where we can, which is dependent on factors such as existing rail traffic, available infrastructure, available equipment, and staff resources. By increasing midday service, we’re enhancing transit scheduling to make life easier for those travelling within the GTHA outside of peak travel periods. Increasing sustainable trip options is an important part of an integrated regional transportation network. Similar transit services throughout the world have been shown to slow the growth of road congestion.
The data shows us approximately 109,000 daily car trips could be served instead by this new service. With the availability of frequent, predictable and convenient midday service, we expect ridership to increase.
That said, we are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier at all times of day. Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program. http://www.metrolinx.com/en/docs/pdf/board_agenda/20181206/20181206_Boar...
Can something be done about the Ajax GO station?
Michelle2468So many things are wrong with that station. 1) During evening rush hour, it can take 20 minutes just to leave the parking garage. 2) Why did you put in a pedestrian bridge when pedestrians still have to cross through traffic to get to the parking lot. That was not a time saver. 3) Stop signs are not enough to slow people down. No one stops. 4) Just everything about the design of the parking lot is ridiculous and stupid.
Answer
MetrolinxAs demand for parking continues to grow at Ajax GO Station, the property at 180 Westney Road South was acquired for a parking expansion to provide an additional 180 surface parking spaces.
Prior to construction of the additional parking spaces, a Traffic Impact Assessment and Pedestrian Movement Study related to the proposed parking expansion at 180 Westney Road South was completed. The study confirmed that there were numerous conflicts occurring between pedestrians and vehicles and that this situation will only worsen once the parking structure and expansion were complete. Additionally, the contractor determined that the best option to ensure a safe crossing for pedestrians is to construct a pedestrian bridge, located adjacent to the existing enclosed stair access.
The pedestrian bridge has greatly reduced the number of pedestrians crossing Fairall Street to access their vehicles. Ajax GO Station has a single entrance/exit (Westney) and, as a result, there can be long wait times as cars leave the station. We encourage customers to use the relocated Kiss n’ Ride, and consider alternate forms of transit to the station.
At Metrolinx, safety is our number one priority.
What are your plans for train whistle cessation?
davidsevenson_7933Considering the additional services and growing numberbof trains passing level-crossings, the train whistles have become a huge problem, affecting quality of life.
Answer
MetrolinxMetrolinx follows the Federal Canadian Railway Operating Rules to sound the whistles in the interest of public safety. Sounding whistles, their volume and frequency are federally regulated by Transport Canada. Municipalities have the option to eliminate routine whistling at specific crossings if they feel that would better reflect their community’s priorities by following a procedure overseen by Transport Canada.
Whistle cessation is a municipal led process. In the past, Metrolinx has successfully worked with municipalities to implement whistling cessation where requested.
If you feel that discontinuing routine whistling at a level crossing would be right for your community, we recommend you discuss the matter with your municipal elected representatives.
Can we have an actual update on the Durham Scarborough BRT
JordanMetrolinx has recently released a benefits case regarding the Durham Scarborough BRT Line. Most of the content in this document are overwhelming for a person to read. Can we have a proper update on the “Projects by region” section of the Metrolinx website, much like other expansions, where it is easy to understand and easy to find?
Answer
MetrolinxThe initial business case is very promising and we recommended that it proceed to the next stage, preliminary design, with a focus on a mix of center-running and curbside dedicated bus lanes. The Preliminary design is getting underway now and will include public engagement in the New Year. Our “projects by region” section will certainly be updated and we thank you for pointing that out.
Why are no improvements made to Richmond Hill line?
am592_7881The morning RH train is so crowded. Why can't the train be extended by one or two cars?
Fares keep going up, yet no improvements to RH. I see all other lines getting improvements, but not RH.
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:
• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;
• Slow journey times due to indirect alignment and low track speeds;
• CN Rail ownership of the corridor north of Old Cummer, and conflicts with freight services; and
• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.
We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.
Richmond Hill train needs more coaches
AjeyaSince a train every 15 mins on the Richmond Hill line still appears to be a distant dream, why can't an additional 2 coaches be added to currently-running trains? - at least to the 7.15 & 7.45 am trains and the 4.30, 5 & 5.30 pm trains. Looks like most (if not all) stations can handle the extended length. Even if they cannot, commuters can embark/disembark from other coaches (as we already have experience in doing so when doors of several coaches were not opening at Oriole station for several months recently).
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We're always looking at ways to improve, so we will share your input with our colleagues in rail operations to see if anything can be done to address this.
Will bike and pedestrian crossings be provided
AnonymousA crossing is especially required to link Sheppards Bush to the old town west of the track. A unofficial crossing used to exist at the end of Cousins Street to Sheppards bush which was much used.
Answer
MetrolinxAurora GO Station is in the design phase currently, and we’re working on integrating pedestrian and cycling connections into the station design.
Would there be any plans to add another Go line in Vaughan?
AnonymousThere is a train track at Major Mackenzie west of Hwy 27. Are there any plans to also use that for another Go line. There are new builds around that area with thousands of commuters like myself who need to travel to the Maple station to catch the Go train to head downtown to work. The commute is very stressful as there is a lot of traffic on the roads coupled with construction with the expansion of Major Mackenzie it can often take me 15-20 minutes just to get out of my neighbourhood. I need to get to the Maple station before 7:00am just to try and get a parking, makes for a difficult start every day. For travel to work downtown there are not many options at this time, help please.
Answer
MetrolinxThose tracks are not owned by Metrolinx however through the GO Expansion program Maple GO station (and nearby King City and Rutherford stations) will have two-way all-day service (every 15minutes or better) providing many more trips to choose from. The GO Expansion Full Business Case has more information.
Is it linked new condo at 2131 Yonge St Toronto and new LRT?
careWill there be an underground direct access from new condo building/shopping complex at 2131 Yonge St Toronto, ON to the newly built Metrolinx transit system?
Thanks
Answer
MetrolinxEglinton LRT Station will be provided with the main entrance building at southwest of the intersection and will have direct underground access from four corner buildings at Yonge/Eglinton intersection, as well as direct connection to TTC subway and bus terminal.
We are unaware of any other access points or discussions for additional access points, particularly as it relates to the development at 2131 Yonge Street.
Why have you removed GO Buses from the York University campus?
2jbcThe decision to remove GO Buses is making transit options worse at York. There is growing anger about this issue because it seems that the transit providers are not making decisions in the best interests of its users (i.e. what is the fastest and most affordable way to get to campus?), but are thinking only about their turf and the bottom-line. The construction of the new subway was meant to improve transit for everyone. For GO Bus users, it now costs more and takes longer to get to campus.
Answer
MetrolinxIn December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.
During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.
This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.
How will the RICHMOND HILL line be handled?
matyb_7977We are aware the ownership of tracks north of hwy 7 is a hinderance to the 15 minute two way service. As is the don flood plane.
What plan do the agencies have for a work around? E.g increased 404/dvp bus service for the time being? Shuttles?
There is a new car pool lot at major Mackenzie and 404 that could accommodate go bus pickup south to union. Currently this station only shuttles users to sheppard, finch station and north to Newmarket. Furthermore there are zero trains going south during evenings and weekends.
Will the Richmond Hill line be the last to experience 15 minute two way service?
Answer
MetrolinxWe add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. As you know, there are a number of unique considerations on the Richmond Hill corridor that make expanding service decidedly more complex. These include:
• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;
• Slow journey times due to indirect alignment and low track speeds;
• CN Rail ownership of the corridor north of Old Cummer, and conflicts with freight services; and
• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.
We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.
Union station-york concourse daily nightmare
RunnerAn absolute operational nightmare. During rush hour in the morning several train empty into the concourse from all the platforms with no other exit. Commuters are essentially trapped in a tunnel for 10/15min just to leave the station. At night add blue jays games or basket ball games to the mix and there is no way to even access the departing trains because its so crowded even trying through other entrance points.People miss their trains just trying to get to the platform even if giving themselves extra time.
Answer
MetrolinxTripling the size of Canada’s busiest transportation hub is an enormous undertaking. We’re putting you first by trying to minimiz