> Metrolinx Town Hall, November 28, 2018 | Metrolinx Engage

Metrolinx Town Hall, November 28, 2018

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henryh2o_7836's avatar

Wife and I have been taking the Aurora line since we moved in 2012. The recent boom in population does not scale with the free parking alottted. if we are not at the go station by 7:00, there are not spots even though we seee empty floors reserved without any cars. Please remove the reserved parking until you can expand the parking space. Nickel and diming customers that already pay $9.00 each way is pathetic.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:20

We know this is a well-used station, and we know we need to make improvements to accommodate growth. We are reviewing how customers currently use the reserved parking program, as well as investigating options that are outlined in our GO Rail Station Access Plan.

http://www.metrolinx.com/en/regionalplanning/projectevaluation/studies/G...

 

Anonymous's avatar

Anonymous
Nov 21, 2018 - 09:26

Why can’t we have monthly passes for go transit ? Also, one service that’s non stop between Toronto union and Oshawa.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:57

The GO loyalty program through PRESTO ensures no one ever overpays. When using PRESTO on GO, any trip after your 40th within a month is free. So if you travel more, you save money with PRESTO!  If you happen to travel less, you only pay for what you travel, which also saves you money.

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier.  Learn more about our GO Expansion Business Case and stay tuned for more information about this. In the meantime, thank you for the feedback. We do take comments like this into account when planning future service increases.

Anonymous's avatar

We live in Etobicoke just south of the Transitway Orbitor stop. I go to Sunnybrook Hospital via 49 bus then Yonge subway then Lawrence bus. If Transitway connected with Crosstown I could take it all the way to Bayview and walk up from Eglinton, likely cutting 30 minutes from trip.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:46

We are working on a plan with the Cities of Mississauga and Toronto to extend the Eglinton Crosstown LRT with a stop at Renforth Station. The Eglinton Crosstown LRT spans from Kennedy Station in the east to Mt. Dennis Station (at Weston Road) in the west, and the planned Eglinton West LRT would extend the LRT service west to Renforth Station and Pearson Airport. The planned Eglinton West LRT is in the early planning and design stage, while the Eglinton Crosstown is on track to be complete in 2021. For more information about the Eglinton West LRT please visit the project website.

charbar_7853's avatar

can you explain what causes delays when the train leaves union on time and there have not been any stops along the way - the train has been arriving to whitby 10-13 minutes late all week without any explanation.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:49

The 5:35 was experiencing a variety of unrelated issues which caused it to run behind. We are making some minor adjustments to the schedules for the next board period and we expect this will reduce the delays. We will continue to monitor the performance of this train. Please accept our apology for the inconvenience.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 12:46

Metrolinx has been asked by the Government of Ontario’s Minister of Transportation, Jeff Yurek, to adopt a transit oriented development market-driven approach to delivering new stations. This means new stations will advance as part of new property development plans in partnership with third party funders.  Metrolinx has consistently planned for the integration of transit and land-use, and this new approach is an exciting opportunity to move this plan forward with each new GO station. Not only can this approach save tax dollars it supports the creation of the new and seamlessly connected communities we have long envisioned. For more information please see the presentation at the December 6, 2018 board meeting.

 

GoGreen's avatar
Nov 15, 2018 - 18:59

Have you look into alternatives to road salt

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:46

Thank you for your question. Local streets are under the purview of municipalities, and provincial highways are taken care of by the Ontario Ministry of Transportation.

MetrolinxEngage99's avatar

I live in Oakville, and work in Hamilton. I would dearly love to take GO TRAIN ( NOT bus, since I get car sick), to work and back. The problem is that the time required door to door for driving g using 407 is 35 minutes, and Go Train service or even bus service door yo door would take me 1.5 hours. It is a totally inefficient use of time. I like living where I do, and working where I work. Would love to switch to public transit but cannot because of poor connectivity easterly from Oakville to Hamilton and back. Please adjust tour ridership numbers which justify building GO train service on driver surveys not on bus commuters. When you ignore the drivers, you dont plan for them making the switch into public transit. Some of us want to very badly...when will the GO train line go all the way to Niagara Region?

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 13:19

Great news! We are continuing to move forward with our GO expansion program by introducing new GO train service to commuters in Niagara, several years ahead of schedule! A morning train that currently starts from West Harbour will now start in Niagara Falls, stopping at St. Catharines before continuing on. An existing evening train from Union Station to West Harbour will now go on to serve St. Catharines and Niagara Falls.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

 

MetrolinxEngage99's avatar

Any roadmap for Presto app rollout? Will it still be end of the year? What's rolled out (any android NFC capabilities?)

Question originally submitted via LiveStream of event.

MetrolinxEngage99's avatar

MetrolinxEngage99
Dec 19, 2018 - 07:58

The beta PRESTO app is here! We are making the app available to a limited group of PRESTO customers to get feedback on their experience before launching the official version. For information on how to try it out, visit: https://www.prestocard.ca/en/about/presto-app.

The PRESTO app gives customers a simple, easy way to manage and load their cards on the go. Customers can load funds and passes onto their PRESTO card through the app with their debit, Interac, and credit accounts, or through Apple Pay. Additionally, and for most Android phones with NFC capabilities, the app lets them load funds and passes instantly to their PRESTO card simply by holding it on the back of their phone. The app also allows customers to check their balance, review their trip history, or set up Autoload or Autorenew.

Weston's avatar

A metrolinx official advised that once mount dennis is open that weston would close. The minister of transport promised it would not. Who is right?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:27

There are currently no plans to close Weston station.

MetrolinxEngage99's avatar

why are your ramps for wheelchairs so hard to find at subway entrances.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:54

Thank you for your question. The TTC operates the subway. Please contact them at: https://ttc.ca/Contact_Us/index.jsp.

joseph2003_ca_7859's avatar
Nov 21, 2018 - 14:54

When can Metrolinx increase the frequency of GO Train services on Lakeshore West line to 4 times an hour during rush hours(from 7am to 9am, from 4pm to 7pm) especially between Port Credit station and Union Station?

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 19:21

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. Through our GO Expansion program, there will be 15-minute service or better all throughout the day to and from Port Credit. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

bzbeethomas_7858's avatar

I travelled on the 7:55am (Cooksville to Union) yesterday with one engine not working, This is insane and third world like travel! There are never sufficient seats available on any train! It appears Metrolinx just wants to hike up fares every 2 years w/o consideration.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:50

The 5:35 was experiencing a variety of unrelated issues which caused it to run behind. We are making some minor adjustments to the schedules for the next board period and we expect this will reduce the delays. We will continue to monitor the performance of this train. Please accept our apology for the inconvenience.

Lynn's avatar

I contacted Go transit earlier this year with regard to the unavailability of seating on the 7:31 am train from Gormley to Union station.
I was informed that the future plan was to have more trains traveling every 15 minutes.
I am sure passengers are tired of paying a premium and not getting a seat.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:19

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:

• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;

• Slow journey times due to indirect alignment and low track speeds;

• CN Rail ownership of the corridor north of Old ------, and conflicts with freight services; and

• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.

We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.

jc_happy_smile_7889's avatar

The Richmond Hill / Gormley line is over capacity and over crowded. When will there be more trains in the morning and in the afternoon moving eventually to all day?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:27

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:

• flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;

• slow journey times due to indirect alignment and low track speeds;

• CN Rail ownership of the corridor north of Old ------, and conflicts with freight services; and

• proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.

We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.

TimR's avatar

Other jurisdictions use a variety of configurations and train types. GO seems to consider a line only workable if a 10-12 car bi-level train is needed. Could we consider smaller 2-5 car one level trains for less traveled routes or off peak routes? (Barrie region, Durham region)? These regions are seeing inequity in service. While some regions are benefitting from increased levels of service others seem to be left behind.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:39

Variable train lengths and configurations are planned for the future as we move forward with GO Expansion. The expansion plan will provide the additional rail infrastructure and layover sites to enable train coach joining and decoupling.

Kevin's avatar
Nov 15, 2018 - 12:57

What can be shared about Pearson Airport's "Union Station West" proposal? What are the benefits? Is Metrolinx planning to re-route the Kitchener line through Pearson airport? Would the airport pay for this? What are the expected timelines for this proposal? Is the Metrolinx team optimistic about the likelihood of this actually happening?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 15:18

Metrolinx is working with the Greater Toronto Airport Authority (GTAA) to explore options to connect to their proposed Pearson Hub. Timelines are still to be determined. The study is being led by the GTAA; for more information please see https://www.torontopearson.com/gtaa.aspx#

cinderellacap_7850's avatar
Nov 21, 2018 - 14:37

Are they immediate plans in the future for more frequent and later trains?

Also any immediate plans for more parking. Did anyone look into how many new houses have been built or are being built in that area and the amount of parking? I am guessing no. There is minimal parking. With the Province\Go\Metrolinx wanting more people to take transit, how are people supposed to park if there is not enough parking?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:40

We know that parking at Mount Pleasant can be a challenge and we’re working to improve that. Customers are encouraged to explore other options to get to the station while we assess, including taking advantage of the reduced fare on Brampton Zum when connecting to GO services.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:33

Your question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-november-28-2018 at the 01:21:48 mark.

 

MetrolinxEngage99's avatar
Nov 20, 2018 - 08:41

No more above ground light rail transit ... How come it can be done on Eglinton but not St Clair or Finch....

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:16

Half of the The Crosstown project is above ground. It will run underground for more than 10 km, from Keele Street to Laird Avenue, then above ground east to Kennedy Station. When completed it will actually be faster than a bus, streetcar or subway. http://www.metrolinx.com/.../grea.../projects/crosstown.aspx

 

Sonny's avatar

Moving GO buses off campus will result in hundreds of extra dollars each year in commuting fees for thousands of students, staff and faculty who commute to York University, and will also add a significant amount of extra commuting time every day. This is money out of our pockets and less time we have to spend with your families. The subway extension was supposed to make the lives of commuters better, but instead with this change by Metrolinx, it's costing commuters extra money and adding delays to their commute. Will Metrolinx commit to keeping GO buses on campus?

Metrolinx's avatar

Metrolinx
Dec 20, 2018 - 18:19

In December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.

During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.

This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.

highwaywu_7961's avatar

Currently there are only limited rush hour 20-30 min services in AM/PM and then hourly two way during the day. There is no week-end services. The line is currently being double tracked. Expansions are also happening to several stations. Is there a timeline to increase service level on the line?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:43

We add and modify service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on Stouffville line to make taking GO even better, faster and easier. Service on the Stouffville line will include even more frequent service during middays, evenings and weekends, and more service to and from Stouffville.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program. In the meantime, many of our buses provide quick, convenient and affordable access to Toronto on the weekends, when highways are less congested and quicker to travel on.

Willbob's avatar
Nov 27, 2018 - 11:40

With service levels improving practically how is GO going to improve station parking so that customers can actually use the improved services in off peak hours. Arrive at the station and find a parking space

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 16:29

Metrolinx is guided by the GO Rail Station Access Plan (2016) to develop alternatives and improve options for customers to access stations. Metrolinx provides a number of programs that support off-peak travellers including reserved parking, and a number of other parking programs (for example, carpool parking) that release to general use after 9:30.

ritchiem_7815's avatar
Nov 18, 2018 - 15:22

Can the senior management team provide details in to why the EV charging program is being viewed as financially unviable?

Also why spend money to remove the chargers?

From the week I’ve been using the EV charger at Ajax Go the two chargers have been used everyday even with the $2.50/session charge. If the spaces can yield more income as permit spaces why were the chargers installed in prime spaces?

Effecting change in driver’s car choice is going to take years which your short evaluation period won’t cover.

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 12:49

The five-year EV charging pilot revealed low demand for the charging stations overall (average of less than one charging session per day per station) and the program was operating at a loss, with its costs exceeding its revenue. We strive to balance our commitment to sustainability while providing the best value to customers. As we expand and connect transit service across the region, we must spend public dollars wisely.

It should also be noted that the charging equipment was not ours, and needed to be returned to our third-party vendor.

Lastly, you may be interested to know that we are now exploring opportunities for third-party funding of EV charging options at our GO stations. We'll share more information as it becomes available.

Canada 1's avatar

No more we are still talking. WE also should have a station on Hamilton mountain..we have in Hamilton has a population of 536,917, and a metropolitan population of 747,545. Ridicious Burlington has three stations and we have one and one that no trains go to...

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:09

We are planning to operate two-way all-day train service between Hamilton and downtown Toronto by 2025. Of course, this is dependent on discussions with CN and CP, which own segments of the rail corridor west of Burlington. Hamilton has two GO stations, and planning is underway to extend GO train service 60 kilometres to Niagara Falls by 2023. This includes rail service to Stoney Creek in 2019, at a new Confederation GO Station with train and bus services integrated. There are no plans to add the necessary infrastructure to serve Hamilton Mountain.

Weston's avatar

In 2009 Metrolinx promised to have the remaining stations accessible by 2012 or 2013. There are only 5. Kipling, Mimico, Long Branch, Eglinton and Georgetown. Those promises slipped each year by one year, until in 2016 the promise was by 2021. The latest promise, this year, is by 2023, except Mimico which may be later. Metrolinx has spent Billions of Dollars on GO in the 10 years of delayed promises for persons living with Disabilities. But no money could be found to upgrade these stations for such persons? Why not? Why is construction not starting today? It is insulting to such persons to think that Metrolinx cares so little of them.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 18:20

Metrolinx is committed to ensuring that its services and operations are accessible to all customers in accordance with the Accessibility for Ontarians with Disabilities Act, and to working with partners in the GTHA to plan, build and operate an integrated accessible transportation system. For the remaining five stations that are not yet accessible, planning and infrastructure upgrades are on track to be complete in 2023 or sooner.

aneezkanji_7891's avatar

From the view of a visitor to the GTA, there seems to be no rhyme or reason for so many brand names. UP, TTC, VIVA, GO, YRT, MiWay, Zoom, DRT. I just want to know how I can get to where to I need to go (or at least find out how I can get from place to place). Is this PRESTO payment applicable to all this? Makes no sense.

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 13:11

Absolutely, the PRESTO card can already be used with any of those services – in fact, most transit agencies within the GTHA accept PRESTO. Metrolinx is working with all GTHA transit agencies towards better signs and maps to make it easier for customers to get around. A pilot is getting underway way now to test new designs. You can find more information here: http://www.metrolinx.com/en/greaterregion/projects/wayfinding.aspx.

 

omerproothee_7910's avatar

Hi,

It seems as though the customers who take the Kitchener line have either been forgotten or neglected altogether. It is beyond ludicrous that our trains come every 40 minutes or every hour in some instances. When are we going to have RELIABLE trains all day long. Our last train leaves at 6:50 from union station.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:51

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

sunkhan_7906's avatar

Now that Cooksville station will have more parking available, will you be increasing service (specially during rush hours) on Milton line? Milton line is getting fairly busy during the rush hours now and mostly people are forced to stand during their rush hour trips.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:14

Since 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP. We will continue to work towards an agreement with our rail partners to improve service when and wherever possible.

You can learn more here: http://www.metrolinx.com/en/greaterregion/projects/milton-go-expansion.aspx.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:42

We’d be happy to answer your question but would need some clarification. Please provide more detail at metrolinxengage.com/en/contact

 

Runner's avatar

There are several communities in newmarket (eg. developments west of yonge or north of davis) which do not have access to a bus which links up to Go Trains even during M-F rush hour times. Stations include Newmarket Go and East Gwillimbury. You have to drive to the station and coincidently Newmarket Go especially, there is no GO parking available after 7am. Commuters have to pay $9/day on top of existing train fair at an adjacent government owned lot. What are younger commuters getting to school or the elderly to do? This is not a sustainable arrangement. There are no bike lanes along that corridor do biking is not an option. Viva bus platforms all slong davis street are not utilized or under utilized. Where are the buses ?????

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:23

We are always monitoring our services and modify where it makes sense for the regional network. In the meantime, local transit options are operated by the York Regional Transit agency. When combining your trip with GO, your YRT fare is only $1.00. Students and seniors are eligible for a reduced GO fare. Learn more at gotransit.com/fares.

Kait's avatar

With expanded train service, and people travelling up to 2 hours by train, why hasn’t metrolinx adopted some of VIA rails amenities like WIFI and other services. Why isn’t anyone thinking outside the box and putting a gym on the train? The ability to optimize my time is priceless.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:48

We are always looking for ways to improve the customer experience. We understand that wi-fi is a very desired amenity for our customers. That's why we ran a wi-fi pilot on select trains and buses this summer. Implementing quality wi-fi on a bus and rail system as large as ours is a complex process. We are currently working towards offering a solution that provides the best value for Metrolinx and, ultimately, our customers. We hope to have an update for you in the new year.

While a gym car on a train would be a really neat idea, something like that is probably quite a ways off. In the meantime, have you tried the Quiet Zone? It's not exactly a gym, but it's pretty tranquil and might improve overall wellness! Thanks for again for reaching out.

marissa12130_7897's avatar

By stopping bus service to York’s Keele Campus, you are making the school less accessible for people with disabilities (i.e. student with vision loss, students with mobility concerns) and people with low income (i.e. STUDENTS!) who will now be forced not only to pay an additional fare, but will also be forced to navigate another station, find another train, and possibly ride an extra two elevators on their journey to school.

Metrolinx's avatar

Metrolinx
Dec 20, 2018 - 18:28

In December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.

During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.

This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.

By focusing direct access on Highway 407 and TTC Line 1 Subway, customers can expect improved service reliability in the Keele Street and York University area, which can incur additional 20 minutes of travel time in peak hours due to traffic congestion. Metrolinx, including its operating divisions, remains committed to proceeding with plans to ensure compliance with the Accessibility for Ontarians with Disabilities Act (AODA) by or before 2025. We are continuing to make improvements and remove barriers in our services, to improve the experience for all customers, including those with disabilities. The new Highway 407 station is fully accessible to customers with disabilities. We will have timetables up in the near future.

percylam_7882's avatar
Nov 21, 2018 - 18:49

I have reported people are having cigarette smoking inside station shelter at Centennial station for the past 4 years. I even showed the cigarette buds on the floor inside the shelter to GO customer representatives at the station. No actions have been taken. Very disappointed.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 14:15

We apologize for your unfortunate experience. Our patrols routinely enforce no smoking, but we will ask that they pay particular attention at the Centennial station.

growlands_7826's avatar

growlands_7826
Nov 20, 2018 - 13:30

Are there any plans to add more stations for Bikeshare in Mimico / South Etobicoke. With all the bike trails along with your storage facilities you’d think this would be a no brainer.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:20

Decisions regarding Bike Share station placement are made by the Toronto Parking Authority (TPA). The TPA completed a Feasibility Study in 2016 which highlighted Mimico and South Etobicoke areas as potential locations for future Bike Share expansions. These areas are currently being reviewed. We’ll continue to work with Bike Share Toronto and the Toronto Parking Authority to help people make seamless connections between public transit and their destinations.

MetrolinxEngage99's avatar
Nov 20, 2018 - 08:46

I take the 3:15 lakeshore east train home to ajax from union, if I miss that train the next one to ajax isn't for another 45 minutes at 4:00 which is ridiculous. This is the start of rush hour, how is it you have 45 minutes between trains? Another train leaves union at 3:43 but it only goes so far as pickering and then stops, why doesn't it just keep going? Also you have all those signs up at the stations saying trains every 15 minutes on the lakeshore east, you can take those down because obviously that is a lie.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:51

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier.

Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case http://www.metrolinx.com/en/docs/pdf/board_agenda/20181206/20181206_BoardMtg_GO_Expansion_Full_Business_Case.PDF and stay tuned for more information about this program.

Currently, most of the Lakeshore East line has trains every 15 minutes during the midday, Monday to Friday, which is what the signs are meant to convey.

saulrich's avatar
Nov 27, 2018 - 22:41

With TTC set to phase out passes in Jan 2019, why has it been so difficult to implement multiple fare option on Presto?
TTC Downtown express routes require 2x fare - it’s absurd in 2018 one single tap can’t autmatically deduct the correct fare.
Riders are continually forced to carry multiple fare media or multiple Presto cards.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 18:02

The TTC and PRESTO have been working on a technical solution to enable PRESTO card customers to use their card to pay both fares on these routes, however this is more of a complex undertaking than other past product implementations and further refinements are needed before Downtown Express bus payment can be introduced on PRESTO.

The reason this is so difficult to implement is because, while devices can be programed to deduct the double fare, buses equipped with these devices might not always serve the same route. Incorporating the need for operational flexibility has thus required additional refinement.

iriebella_7904's avatar

the last train is 6:50p.m. please add more trains for the late commute home. It would be nice if it can be extended until 10pm. 7:50, 8:50 &9:50p.m and so forth.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:55

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

rhx_7864's avatar
Nov 21, 2018 - 15:34

Why are there so few Presto machines, particularly at Union station? And maybe there should be some on platforms again.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 19:25

We are always looking at ways to improve the customer experience and want to thank you for your feedback. At Union Station there are currently 30 vending machines, 86 tap on/off devices, and 14 card query devices. If there is an opportunity to improve this, we will seize it.

Historically Union Station`s platforms are generally considered paid areas. You must pay your fare before you go up there to your train, and Transit Safety now occasionally inspects fares at bottom of some stairs.

Dan's avatar

In the past and even today, many have requested all day and more frequent go train service on the Richmond Hill Line. However, the same answer is always provided: portions of the track are owned by CN Rail. Therefore, will there be talks with CN rail to bring all day service or even at the very least more frequent service on the Richmond Hill line? There have been several times on my Richmond Hill train where we have stopped so a freight train can pass through. If we are already giving the freight trains priority access, why can't we have all-day or more frequent service on the Richmond Hill line? People will definitely take the train if all day service on the Richmond Hill line existed and as others have expressed, the current trains that come are overcrowded. Thank you for your time.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:53

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:

• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;

• Slow journey times due to indirect alignment and low track speeds;

• CN Rail ownership of the corridor north of Old ------, and conflicts with freight services; and

• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.

We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 19:21

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on Barrie line to make taking GO even better, faster and easier. Through the GO Expansion program service on the Barrie line is expected to increase and will include even more frequent service during middays, evenings and weekends, more service to and from Barrie, including some express service from stations along the line. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

Weston's avatar

Presto single ticket dispensers and Shoppers drug mart will only sell full fare ($3.25) single use tickets. Seniors and Students who currently pay $2.05 will have to pay full fare. It is possible to sell concession tickets at such outlets (other cities do) but Metrolinx has decided to abandon seniors and students who only need to take the TTC on occasion, and cannot afford the $16 minimum to use a presto card. Why?

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:19

PRESTO tickets will not have fare types – their price will be equivalent to the adult cash fare only. A PRESTO card, with concession, gets you the lowest possible fare.

Having a PRESTO card is the ultimate way to travel – it charges the lowest fares by default ($2.05 with senior fare type), offers discounts when connecting with other transit services such as GO and UP, and offers balance protection if cards are lost, stolen or damaged. You can save up to $1.50 per trip when you transfer between TTC and GO Transit or UP Express when you pay your fare with PRESTO, and you can even set it to automatically top up funds when they fall below a certain amount or renew passes before they expire. And the card itself never expires.

With a PRESTO card, you can visit any customer service outlet or any Shoppers Drug Mart location in Toronto to set specific fare types to your PRESTO card or load funds and passes. You can also do it all online at prestocard.ca.

ravindragulati_7956's avatar

But if you insist on charging this fee, you should allow up so freeze our presto Card, while we try to locate the old card!
Are you able to explain the $6 cost to replace a lost card; yet Presto does not allow up to put the card on hold while we look for the old card.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:37

We cannot temporarily block a card. If you lose a card, you have to cover the cost of a new card, which is $6. One of the benefits of PRESTO is that, if you chose to register your card, you have balance protection which can potentially save you a significant amount of money that you otherwise would have lost.

Charging $6 for a card covers administrative costs and helps reduce operating costs.

Weston's avatar

Metrolinx has signed an exclusive deal with UBER for local transit at Weston and Bloor Stations. Weston has 4 TTC bus routes with a few metres of the station, yet the ONLY signage in the station is for UBER. There is no signage or information concerning TTC service. Why not?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 12:29

To support better transit connectivity, Metrolinx is currently undertaking a series of wayfinding pilot projects at stations throughout the GTHA. One of the goals of the pilot is to more clearly articulate what transit services are available, and maps showing connecting TTC services will be coming to both Weston and Bloor UP Express stations in the new year.

 

darshan.shankar89_7872's avatar
Nov 21, 2018 - 16:15

Kitchener line has only one express and everyone aims to go for that leaving the other trains either empty and the platform is crowded for one express train

Lot of people travel and can we get two express trains for kitchener line

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:51

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

paul_1_6039's avatar

Parking at Weston station since the leveling of UP and GO rates has been horrendous. There are no reserved spots available and one cannot even get added to the waiting list,...i have been trying. Why not make an UP stop at Etobicoke North station. There is plenty of parking there. Many of us travel out of our way to Weston and would be pleased to route to Etobicoke North. There is even an unused station house at Etobicoke. Wow!! This is a great idea!! Thanks!!

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:42

We are continuously evaluating the needs and opportunities for parking and station access at all of our stations. There are some challenges, but there are also solutions which we are working toward at each site.

Weston station provides improved access to a regional transit network for the local community. As a higher density urban neighbourhood, we encourage walking, transit, drop-off, and cycling solutions to connect to the station.

Kevin's avatar
Nov 15, 2018 - 10:21

What is the likelihood that the HuLRT will be constructed?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 12:58

The likelihood of the Hurontario LRT being constructed is very high. The Government of Ontario has undertaken a line by line examination of all large infrastructure projects in the province—including the Hurontario LRT. At no time has the government said the project will be cancelled, and discussions have been positive.

 

Weston's avatar

The popularity of UP express has made Weston Station so busy that two large parking lots are full, almost all the spots are reserved, and yet there is no linkage to TTC services. In fact Metrolinx has plastered UBER signs all over the station and no TTC signs are evident. There are 4 bus routes which pass within a few meters of the station. There are two others within a few blocks. The criteria set by Metrolinx for Mobility Hubs are all met by Weston, yet it is not so configured? It is surrounded by 10,000 residents within a 10 minute walk, it is at the intersection (UP and GO) of two higher order transit services, yet Metrolinx has done nothing to declare the station a Mobility hub and work with TTC to intersect more readily. Why?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 18:22

Mobility Hubs are places of connectivity where different modes of transportation – from walking to biking to riding transit – come together seamlessly. A nearby example would be Mount Dennis, which will feature UP Express and GO rail service, as well as the Eglinton Crosstown LRT.  Metrolinx is in regular discussions with local transit agencies, including the TTC, to optimize transit routes near our GO stations. With the arrival of two-way, all-day service at Weston GO, we will be reviewing local transit routes closely with the TTC to determine how they can best align and integrate with the station.

ckoudlai_7833's avatar
Nov 21, 2018 - 08:00

A year ago i would arrive comfortably at 7:25 for my 7:32 Rutherford Go train, park the car and walk over to the platform in a humanly pace. Today I find myself arriving earlier to find no available parking at 7:20am. It’s all gone. Clearly the area has expanded with all the new builds. Same goes for when i am leaving the parking lot. I am stuck for 25 mins in a lined traffic of cars also eager to get out and pick their kids on time. I take a train at a great time but I am a victim of the parking lot.
Are you doing something about it? Or planning to do something about it?
thank you
Christina

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 13:57

Over the next few years, major improvements are coming to Rutherford GO including more parking. We’re working with our design team to ensure the new station meets your needs and those of the community. Please visit https://www.gotransit.com/en/the-future-go/improvements/rutherford for more information.

Marco's avatar

What will the train schedules be? The Burlington Skyway is unbearable!

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 19:41

We are planning to bring service to Confederation station in Stoney Creek by the end of 2019.

Please email us at [email protected] to join our email distribution list and stay up to date as we expand GO service to Stoney Creek.

 

saritamaini_7934's avatar
Nov 26, 2018 - 18:11

Could we have additional express trains between 8.05 and 8.25 from clarkson to union

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:15

We are continuously adding service when and where we can. There are many factors that influence this, including available infrastructure, demand, rail traffic, and available equipment. Through our GO Expansion program, there will be 15-minute service or better all throughout the day to and from Clarkson. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

MetrolinxEngage99's avatar

What will you do to make transit more affordable for university students like myself more affordable? The cheaper the fare, the more incentives we have to take transit forever rather than drive.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:54

We offer a student discount for GO travel when using PRESTO, making transit more affordable. The process for applying the discount to a PRESTO card varies from school to school, but once you have it set up, the discount will be applied every time you use PRESTO. Just be sure to have your student ID on you to show for fare inspection. You can read more about it at gotransit.com/school.

MetrolinxEngage99's avatar
Nov 23, 2018 - 07:04

My question is centered on the proposed Lakeshore East extension to downtown Oshawa. Is this extension going to result in changes to GO Bus service in the area, and has this been organized with Durham Region Transit?

And has Metrolinx discussed with DRT service improvements? They will need that for the extension to work and DRT's service frequency is below average at best, particularly in Whitby.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 11:12

We are working through the business case process for the Bowmanville Extension. Durham Region Transit is an important partner in the delivery of this service and we look forward to providing our partners in the Durham Region with a technical briefing to review the findings of the Business Case once it has gone through government approval.

Dominika's avatar

These trains are packed like sardine cans, such a safety hazard! Are there plans to add trains especially E between 8 to 820 am and W between 445 and 515 pm. Thanks.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 14:27

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. We are continuing to expand service on the Lakeshore line to make taking GO even better, faster and easier.  Learn more about our GO Expansion Business Case http://www.metrolinx.com/en/docs/pdf/board_agenda/20181206/20181206_Boar... and stay tuned for more information about this. In the meantime, thank you for the feedback.

charbar_7853's avatar

There used to be these apps, and I found them very helpful for track locations, schedules and delays all in one place. As a daily commuter to the city, right now I have to either check Twitter and/or go online to the go train schedule and enter my destination - which doesn't work half the time and it also does not clearly state if you are going past union station either east or west - whether you need to transfer trains at union or not.
I really miss these two apps and so do many of the folks I see on the train everyday.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 19:15

We are committed to making travel in the region better, faster and easier and always looking for new ways and technologies to help do this.

The Triplinx app or website will help you with trip planning from start to finish. It includes schedule information from most of the region's transit agencies including GO Transit, providing information on necessary transfers.

karen.ann.braganza_7851's avatar
Nov 21, 2018 - 14:42

Given that the train service on the Milton line is only weekday rush hour service, I have repeatedly asked for Go Buses on the weekends to operate express between stations (for example loop between (Streetsville - Clarkson)/ (Cooksville to Port Credit)). The current bus service on the weekends takes 1 hour + to get from west Mississauga to Toronto on a regular weekend, its much longer with bad weather or traffic.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 11:27

We share a similar vision for future bus service. The long term strategy for GO bus service is focused on Frequent Regional Express Bus service that integrates with the other services that make up the Frequent Rapid Transit Network (trains, LRTs).

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:26

We actively enforce no smoking bylaws.  If there is a specific concern, please contact Customer Service to report this. You can find the contact info here: https://www.gotransit.com/en/contact-us

Brad's avatar

On Jan 5th 2019, GO Bus passengers will no longer be able to access Keele Street stops or York University. Instead, they will have to transfer to the subway at the 407 station, transfer to another bus, if they are not stopping at York University and transfer to a third bus for Keele and Snidercroft. Not only has our commuting time increased, but we get to pay an extra $1.50 each way for this decline in service quality. Yet, no one asked for this change. 17,000 people have signed a petition through yuride against this change. Passengers were not consulted about this change. At a minimum, passengers should not have to pay for a change that they don't want and that decreases service quality. However, what the passengers want is to maintain the service on Keele Street and not pay more for reduced service.

Metrolinx's avatar

Metrolinx
Dec 20, 2018 - 18:21

In December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.

During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.

This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.

emell_7974's avatar

To stop the every 15 minute policy at 2:43 from union is a disaster. The need for a 2:58 train is quite apparent. All one has to do is to go to the platform and see all the people waiting for the 3:15 to go east. A huge percentage wait for more than 15 minutes. Therefore they would already be on their way home if there was a 2:58 train. The 3:15 is packed and there is no need for it. Most of those trains during midday are empty and you chose to cut the one that matters most. Please explain this foolish logic.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:55

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program. Thank you for your feedback. We'll be sure to share it.

jgardiner's avatar

This has been on the list as "coming soon" for quite some time. I understand that Via Rail offers wifi to its passengers, so I hope that this is something Metrolinx can prioritize and deliver in the new year.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 19:58

We understand that wi-fi is a much desired amenity for our customers. This past summer we evaluated several suppliers and ran a pilot on select trains and buses. Implementing quality wi-fi on a bus and rail system as large as ours is a complex process. We are currently working towards providing the solution that provides the best value for Metrolinx and, ultimately, our customers.

MetrolinxEngage99's avatar
Nov 27, 2018 - 06:47

Please make your finances available to the public. How much you are making, how much taxpayers are paying and what you are spending the money on.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:02

Metrolinx is committed to being transparent and as a public agency all of our finances are public available in our annual report. The 2017-2017 8etrolinx Annual Report can be found here: http://www.metrolinx.com/en/docs/pdf/board_agenda/20180914/20180914_Boar...

RG's avatar

when will all of the tracks/platforms be available for use? When complete, will the 4:47 lakeshore west express train that was removed from the schedule due to the construction be restored?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:10

We would be happy to answer your question but we need some clarification please. Please let us know at https://www.metrolinxengage.com/en/contact.

 

alnbarthel's avatar

While I am greatly in favour of the expansion of regional (and provincial) rail service, I live downtown in a quiet and safe residential area immediately ajacent to the rail yard leading to Union Station on the east side. With the increase of train activity (including diesel) it is absolutely essential that we have a noise wall as MetroLinx and UPS have erected along the corridor from Union Station to Pearson.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 14:02

Noise and vibration studies have taken place for the communities adjacent to the rail corridor between Union Station and the Don River.

If 1) Noise is 5 dB or greater than today’s noise level (based on 2016 baseline levels); OR 2) There is an increase of vibration levels of 0.14mm/second or a 25%, whichever is higher, then noise and/or vibration mitigation measures must be investigated and implemented if it is feasible. However, the results of the study showed there was no need for a noise wall in this study area.

While a noise wall is not required, Metrolinx has been working with members of the communities on other noise mitigation options that go above and beyond the regulatory requirements.

mheydari2015_7975's avatar
Nov 27, 2018 - 19:14

As you know, Richmond hill is a growing community with many passengers who want to reach out their work in a daily bases. Having one train per 30 mins in the morning is not enough to accommodate this route capacity. Particularly, those who join the trip by the last stations should stand or take steps as a place to seat. For the return, the schedul is one per hour after 6 ! Please sssign more trains both ways

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:57

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program. Thank you for your feedback. We'll be sure to share it.

Sal's avatar

Using another family members pass when they are not present is illegal but people abuse this, we need this policed!

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:36

GO Transit Safety monitors the accessible parking use at our stations regularly. Please let us know if there is a specific location that requires further attention. https://www.gotransit.com/en/contact-us.

znfeng_7963's avatar

I feel the waiting time between 7:21 and 7:41, and from 7:51 to 8:11 is too long and not convenient.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:45

We add and modify service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on Stouffville line to make taking GO even better, faster and easier. Service on the Stouffville line will include even more frequent service during middays, evenings and weekends, and more service to and from Stouffville.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program. In the meantime, many of our buses provide quick, convenient and affordable access to Toronto on the weekends, when highways are less congested and quicker to travel on.

MetrolinxEngage99's avatar
Nov 27, 2018 - 06:50

Why does it take 24 hours for funds to load for Presto? This is ridiculous. E-commerce is supposed to be fast and instant not slow like this.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:33

There are only wait times when you load your card online. The reason for the delay is that it takes time for PRESTO devices to be updated with transaction information.

Transaction times depend on how you choose to load your card and where you travel. If you ride on TTC buses and streetcars, GO Trains or OC Transpo, your load can be ready in as little as four hours. TTC fare gates are able to load the transaction to your card in 12 hours. The maximum time you may have to wait until your transaction is processed to all PRESTO devices is 24 hours, but it could be quicker depending on when the device you tap was last connected to the system. In many cases, devices maintain their connection with the system, meaning you will only need to wait four hours.

You can instantly load your card at any Shoppers Drug Mart location in the Greater Toronto and Hamilton Area or Ottawa, at a customer service outlet, or at a self-serve reload machine or fare vending machine that are located at stations.

MetrolinxEngage99's avatar
Nov 22, 2018 - 09:17

Why does Renforth station have Zero signage. Like really. It's annoying answering questions about bus routes.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:50

Thank you for your feedback, we will take a look at what’s in place at the station. Metrolinx is working with all GTHA transit agencies towards better signs and maps to make it easier for customers to get around. A pilot is getting underway way now to test new designs. You can find more information here: http://www.metrolinx.com/en/greaterregion/projects/wayfinding.aspx.

Brandon F's avatar

As an Airport employee who frequently commutes from Downtown to the airport using the UP Express, I have on several occasions been forced to wait on the platform due to the train being full. While riding on other occasions, I noticed that a large majority of travelers on the UP Express get off at Bloor and Weston. My suggestion is to have separate lines with priority for those going to the Airport, especially Airport Employees. The primary argument here is there are many easy ways to get from Union station to Weston or Bloor stations including GO Transit's Kitchener Line to both Bloor and Weston Stations or TTC Subway/Streetcar to Dundas West Station(Bloor), while there is only one easy way to get to the airport from downtown and that is the UP express.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:42

Yes, we are aware of capacity constraints on UP Express. We're delighted people love it-it's a reliable, fast option between Toronto and Pearson Airport. We are currently looking at ways to improve the customer experience and optimize usage. We appreciate your suggestion-user feedback is critical in delivering a customer-first service.

You may also be interested to know that we are working with the Greater Toronto Airports Authority to explore potential rapid transit connections to Pearson Airport’s proposed Regional Transit and Passenger Centre. These plans are in the early stages, so stay tuned for updates.

E I's avatar
Nov 8, 2018 - 08:13

When will the Viva Service be converted to LRT/Streetcar configuration? We are tired of the bus noise, the service is great, but it pollutes our community. We want LRT now.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:24

VIVA is operated by the York Region Rapid Transit Corporation. You may wish to contact them here: http://www.vivanext.com/contact

Anonymous's avatar

Is there ever going to be service from Toronto to Kitchener so that you can actually go to a concert or a play or other event in the evening and still be able to make it home to Kitchener without having to get a hotel? Most concerts end between 11 and 11:30pm. To connect with the last Route 25 bus to Kitchener (the only bus that stops at Sportsworld) at Square One you must depart Union Station on 21P at 10:50pm on weekdays and 11:20pm on the weekend at the latest. It's virtually impossible to make the 10:50 bus especially considering you still have to make it from the venue to Union Station before that and 11:20pm is a nail biting race too (especially if you're coming from Budweiser Stage and have to make the 11pm train back to Union). Most times I have to leave the concert before the encore to make it and I can't even enjoy the show wondering if it will end in time for me to make it home that night. The best solution would be to have an express bus from Union Station directly to Cambridge, Sportsworld in Kitchener (by request), Downtown Kitchener, and Waterloo that departed around 11:30pm. Greyhound used to have an 11:30pm bus but they have since cut service in the evenings including cutting the Cambridge and Sportsworld stops. So far there hasn't been any service by any provider to fill this gap. Another cause for stress is the fact that you have to tansfer buses at Square One. There is no direct route. So when you're catching the last bus of the night, sometimes the first bus (21P) is late or and you risk missing that connection altogether. Of course for the summer time with concerts at Ontario Place that usually end at 11pm you'd be catching the 11:30pm train so a bus departing Union at 11:30pm would be useless. 11:45pm in that case would be needed. Or maybe buses should depart for Kitchener from Port Credit Station, then the train could be taken from Union there or Exhibition Station without having to loop back to Union. Either way something needs to be done.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:11

Metrolinx is currently planning and delivering the largest transit expansion in GO’s history, every option for improved service is being considered. Work on necessary infrastructure upgrades on the corridor has started, and we are working with CN to allow more GO service along sections of the rail corridor they own. We are moving forward with plans for two-way, all-day GO train service to Kitchener as quickly as possible.

There is currently late night and early morning bus service both ways between Union and Kitchener.

mheydari2015_7975's avatar
Nov 27, 2018 - 19:10

Showing your CNIB card you gone get free ride in YRT. This is not the case for gotrain. I don’t think the lost in your benefit to wave this fee for the small community of blinds would be huge.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 14:04

Metrolinx has a broader “support person” ticket option, which benefits all customers with disabilities or who require assistance during their trip. It’s available from our drivers or at our stations and allows the support person to travel at no charge. Please visit our GO Accessibility web page for more information: https://www.gotransit.com/en/travelling-with-us/accessibility/accessibility.

MetrolinxEngage99's avatar
Nov 27, 2018 - 06:45

As a GO transit who uses this all the time. I am unable to go to Markham on a weekend by train why ? ??

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:30

We add and modify service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Stouffville line to make taking GO even better, faster and easier. Service on the Stouffville line will include even more frequent service during middays, evenings and weekends, and more service to and from Stouffville.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program. In the meantime, many of our buses provide quick, convenient and affordable access to Toronto on the weekends, when highways are less congested and quicker to travel on.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:12

Each local transit agency determines the products they want to offer via PRESTO. You may wish to direct this question to our partners at the TTC. You can contact them here.

TTC monthly and 12 month passes are currently available on PRESTO.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:40

Yes, we will be providing pedestrian access to the north platform from the new Kiss & Ride which is off Dawes Road.
 

da_russell9_7877's avatar
Nov 21, 2018 - 17:05

Why are GO buses being removed from the York University campus? Although there is a new “regional hub” station, it is 4km away. MetroLinx is forcing over 4,000 daily riders to get off at this new station, pay again to take TTC and continue their ride to campus, through the traffic logjam that is Jane St. south of Steeles. This will add considerable travel time and will result in a bottleneck at the station when the majority of these riders all arrive at approx. the same time each morning. Repeat for the ride home. This is a terrible idea - riders (students in particular) are obviously using GO because they don’t live nearby - many are already travelling well over an hour to get to the campus. To force additional travel time plus an extra fare (approx $1000/year) isn’t an acceptable plan. It doesn’t appear that students & other riders were consulted as part of community input when this decision was made. The only acceptable alternative is to continue having the buses go directly into the campus, as the TTC currently does - GO can share the space with the TTC buses - any alternative that brings the buses into campus would be better than what MetroLinx/York have decided. Regardless of whose (poorly though out) decision this was, MetroLinx & York/Seneca at York need to work together to make their student commute relatively painless and economically reasonable.

Metrolinx's avatar

Metrolinx
Dec 20, 2018 - 18:19

In December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.

During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.

This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.

2jbc's avatar

The decision to remove GO Buses is making transit options worse at York. There is growing anger about this issue because it seems that the transit providers are not making decisions in the best interests of its users (i.e. what is the fastest and most affordable way to get to campus?), but are thinking only about their turf and the bottom-line. The construction of the new subway was meant to improve transit for everyone. For GO Bus users, it now costs more and takes longer to get to campus.

Metrolinx's avatar

Metrolinx
Dec 20, 2018 - 18:21

In December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.

During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.

This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.

MetrolinxEngage99's avatar
Nov 24, 2018 - 08:00

The GO need to be cheaper most people who go to work five days a week downtown Toronto are spending minimum $200 or $300 or more a week! Presto isn’t really much of discount there needs to be more frequent discounts for people who Use the GO frequently

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:55

We understand that travel to and from work can be costly, but we believe GO still provides a competitive advantage to the high costs of downtown parking and regular car maintenance costs associated with longer-distance commutes.

We are doing our very best to keep our fares at an appropriate level, keeping in mind that there are increased costs associated with putting more buses on the roads and more trains on the tracks. We are also spending more on operating and maintenance costs for the new infrastructure that's built to support more service. In addition to all the service improvements we have recently introduced, we will be adding even more services in 2019 to respond to growing customer demand in both rail and bus services. At the same time, changing market conditions affect the costs of the equipment and resources we rely on to provide our services.

Ajeya's avatar

Since a train every 15 mins on the Richmond Hill line still appears to be a distant dream, why can't an additional 2 coaches be added to currently-running trains? - at least to the 7.15 & 7.45 am trains and the 4.30, 5 & 5.30 pm trains. Looks like most (if not all) stations can handle the extended length. Even if they cannot, commuters can embark/disembark from other coaches (as we already have experience in doing so when doors of several coaches were not opening at Oriole station for several months recently).

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:46

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We're always looking at ways to improve, so we will share your input with our colleagues in rail operations to see if anything can be done to address this.

nadir.mohamed_7855's avatar

Since the Mount Pleasant station opened in February 2005 it has seen a steady increase in ridership. A secondary (west) parking lot was opened and soon reached capacity. A third parking lot on the north side of the tracks was opened an it too has reached capacity. many riders have resorted to illegally parking in laneways connecting the east and west parking as well as on unassumed roads on the west side of Creditview.
Exiting the parking lot in the evening has become a dangerous prospect as riders attempt approach the laneways with live traffic.
Are there any plans to build a multi level parking structure at Mount Pleasant given the dramatic growth in this region? The north-west section of Brampton continue to see residential new-builds with little sign of slowing down.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:48

We know that parking at Mount Pleasant can be a challenge and we’re working to improve that. Customers are encouraged to explore other options to get to the station while we assess, including taking advantage of the reduced fare on Brampton Zum when connecting to GO services.

Trevor's avatar

When the Spadina Subway Extension was under construction, there were plans to shut down the station once the subway had opened. Are the plans to shut down the station shelved indefinitely or will it close at a later date?

Metrolinx's avatar

Metrolinx
Dec 20, 2018 - 18:11

Metrolinx’s priority is to ensure as many travellers as possible are able to access high-quality transit options. York University GO Station opened in 2002 as a temporary station with the anticipation of future changes to the transit network in the area. Since then, the TTC’s Line 1 extension and Downsview Park GO Station have opened, providing riders with more transit options than ever. At this point in time, no decisions have been made on the future of the York University GO Station, however, we continue to monitor and review the station’s usage and ridership. 

MetrolinxEngage99's avatar

It appears that after the 2017 discussions with CP rail, zero progress has been made to allow all day go transit on the Milton line. The line includes Milton which is growing exponentially, and Mississauga, one of Canada's largest cities. Yet we are still stuck with GO buses outside of the morning and evening hours and weekends. Haven't heard any updates since November 2017, so this would be a high priority question for the people of Milton and Mississauga.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:54

The Milton GO corridor is our 3rd busiest line and we recognize the demand for more service on this vital part of the network. As you know, it's owned by CP and any increases in service require their agreement. We continue to work towards expanding service on the Milton line, please see our GO Expansion webpage for more information: http://www.metrolinx.com/en/greaterregion/projects/milton-go-expansion.aspx.

Michelle2468's avatar
Nov 21, 2018 - 22:40

I know there was a pilot project and it was provided on random trains but I haven’t seen the signs for it in a very long time and nothing was ever said about it.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:28

We understand that wi-fi is a very desired amenity for our customers. That's why we ran a wi-fi pilot on select trains and buses this summer. Implementing quality wi-fi on a bus and rail system as large as ours is a complex process. We are currently working towards offering a solution that provides the best value for Metrolinx and, ultimately, our customers. We hope to have an update for you in the new year.

sdavis_7870's avatar

This move will seriously and negatively impact thousands of students, faculty and staff at York University. It will result in travel delays to and from York, and add to the growing cost of public transportation. We already lost the public transit tax credits. This latest move makes no sense and will only force many of us back into our cars.

Metrolinx's avatar

Metrolinx
Dec 20, 2018 - 18:16

In December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.

During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.

This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.

GoGreen's avatar

Invest in solar energy to power bus stations and terminals and electric buses and make investment into making it more sustainable and affordable. Bring back the reliablity in Transit.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 15:53

Enhancing the prosperity, sustainability, and quality of life of the Greater Toronto and Hamilton Area through a sustainable public transportation system is a critical priority for Metrolinx. The Metrolinx Sustainability Strategy 2015-2020 and the 2018 Metrolinx Climate Adaptation Strategy outline our goals and priorities and inform all aspects of how we plan, build and operate a safe and reliable regional transportation system in the face of a changing climate.

Metrolinx is committed to ensuring its stations and facilities operate efficiently. We’re looking at a variety of tools and techniques and considering opportunities to utilize renewable energy technologies, including electric buses. After monitoring industry development of electric buses that would be suitable for the long-distance nature of GO Bus travel, we’ll be running our first two fully electric coaches within the next 12-18 months.

kritica.g_7991's avatar
Nov 28, 2018 - 08:05

I would like to ask why are there no express service on Milton line. Is there any plan in future to introduce expres service on this line?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:41

Since 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP.

Passenger trains operate on the Milton corridor through an agreement between Metrolinx and CP.

However, we will continue to work towards more service when and wherever possible.

itsnewid_7986's avatar

I daily take train from Mount Pleasant there is such a horrible smell in the staircase and hard to stand there to wait for train. Then I have to come and stand in cold to wait. And today a person was smoking on the platform. This is the 3rd time I have seen this. Please take some action. We don’t feel safe there. Some people and drink in the evening or late evening there....

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 12:50

We have shared your concerns with the smell in the stairwells and smoking on the platforms at Mount Pleasant. Transit Safety will monitor the situation and take steps to address this as needed.

kanda.ruthirakuhan_7972's avatar

kanda.ruthirakuhan_7972
Nov 27, 2018 - 18:05

Do you have any plan to change raising the fair and provide same service.

Metrolinx's avatar

Metrolinx
Dec 20, 2018 - 23:45

In December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.

During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University  requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.

This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.

MetrolinxEngage99's avatar

How is it possible that someone with a fear of confined spaces gets door to door wheeltrans now and takes away a trip for a quadriplegic in a wheelchair??? There is NO equality of need here at all!

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 18:15

This is in fact a question for the Toronto Transit Commission -- Metrolinx does not manage or operate Wheeltrans. You can contact them here: https://ttc.ca/Contact_Us/index.jsp.

yvonne.dsouza_7898's avatar

yvonne.dsouza_7898
Nov 22, 2018 - 08:18

Why can you not automatically credit our Presto Cards when a train is delayed more than 15 minutes

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:29

We are continuously improving the PRESTO system and we value your feedback as we do so.

As you know, our Service Guarantee provides credits for train arrivals delayed 15 minutes or more due to reasons within our control.  PRESTO card holders must submit a claim at gotransit.com/guarantee within seven days of their delayed trip and they will be notified within five days whether their trip was eligible. If your claim is eligible, your credit will be then be applied to your PRESTO card. Simply tap your PRESTO card on a PRESTO device, and your balance will be updated with your credit immediately.

mcdogerry_7970's avatar

Exiting on the east side in the morning is extremely slow and has been for a long time. When will the situation improve?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:51

The City of Toronto is renovating the Bay Concourse for us. Once they hand it over to us, we'll then take several months to customize the area to add to your easy and convenient travel experience with us – including access to and from platforms.

saritamaini_7934's avatar

Could you add an additional screen with timetable near the multilevel parking at Clarkson go.

commuters rush to make time lines of current trains - risking accidents just to realize only in the tunnel below that the train is running late.

We need visisbilty of train timetable right before entering the multilevel parking lot to avoid unnecessary accidents

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:14

Thank you for this valuable insight. Safety is critical to everything we do. We will pass this suggestion along to our colleagues who make these kinds of improvements.

phirleh_7878's avatar

Every evening everyone has to crisscross everyone else to tap on one side and go up the stairs on the other. Huge slowdown. If there is an event getting out of the ACC, forget about making your train. Put the card readers in the stairwells or the opposite side.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:14

We are always looking at ways to improve the customer experience and value your feedback as we do this. We will pass along this feedback to the appropriate group.

Samaritan 's avatar

*Frequency* - There hasn't been much change/upgrade to Kitchener line trains frequency in over 5 years. Between 4:50 to 5:50 pm, there are 4 trains but from 5:50 PM onward there is only one train i.e. 6:50 PM. It will be nice to have more trains on this line.

*Travel Time* - Commute from Union to Mount Pleasant takes 55 mins (40 mins on express) for a 49 kms distance whereas from Union to Pickering takes 20 mins (for 40 kms). Why do trains run slower on Kitchener line?

*Parking* - similar to some of the other questions, parking at mount pleasant is over capacity and commuters park on the Lagerfield road and are frequently subject to a $40 parking fine from City of Brampton. On a regular weekday there are atleast 75 cars parked on the street (satellite images). We understand there is a plan in place to build more parking spots which will take some time. In the meantime, can Metrolinx negotiate with the City to allow parking on the road instead of giving $40 ticket?

*Fare* - With all these problems i.e. not enough parking, subject to parking tickets, overcrowded trains, slow commute, and less trains, it does not make sense for a commuter to pay ~$20 daily fare (avg working days in 2018 - 280, times daily fare $20 - 280x20 - $6000).

Appreciate if this question is considered as I have tried to consolidate some of the pain points of commutes on Kitchener line.

Thanks.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:21

GO Expansion will transform service on the Kitchener corridor, bringing faster, better service to every stop along the line. Work on necessary infrastructure upgrades on the corridor has started, and we are working with CN to allow more service along sections of the rail corridor they own. We are moving forward with plans for two-way, all-day GO train service to Kitchener as quickly as possible.

We know that parking at Mount Pleasant can be a challenge and we’re working to improve that. Customers are encouraged to explore other options to get to the station while we assess, including taking advantage of the reduced fare on Brampton Zum when connecting to GO services.

 

Transito's avatar
Nov 27, 2018 - 17:21

After spending the last month in Sydney, Australia, I'm overwhelmed by how behind Toronto and the GTA is when it comes to transit and specifically trains. The train service is fast, frequent and fully electric. Why can't we match world class cities like Sydney?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:51

It's great to hear from someone who is as excited about transit as we are! We are in the midst of a 10-year rail expansion program that includes electrifying a large swath of our rail network, making it better, faster and easier to take GO Transit.  There will be more two-way, all-day train service and more rush hour train trips all throughout the network.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

Green Gert's avatar
Nov 23, 2018 - 15:13

With the recent report regarding the increase in emissions and the imminent destruction of climate health unless we change course, why is Metrolinx not 100% committed to clean energy now?
And what do we, as citizens, have to do to make this happen?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:52

Metrolinx is committed to sustainability and reducing energy consumption, GHG emissions, and criteria air contaminants by 2020, keeping with the provincial targets to reduce the emissions causing climate change and other air issues. The Metrolinx Sustainability Strategy 2015-2020 and the 2018 Metrolinx Climate Adaptation Strategy outline our goals and priorities and inform all aspects of how we plan, build and operate a safe and reliable regional transportation system in the face of a changing climate.

MetrolinxEngage99's avatar
Nov 23, 2018 - 07:10

Can you guys add Apple pay/Google pay support? The prestocards use NFC, phone's have NFC transmitters, make it happen!

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:27

We are still pursuing options for customers to tap onto transit using their phones and we will share more details when they’re available.

However, we are pleased to announce that the beta PRESTO app is here! We are making the app available to a limited group of PRESTO customers to get feedback on their experience before launching the official version. For information on how to try it out, visit: https://www.prestocard.ca/en/about/presto-app.

The PRESTO app gives customers a simple, easy way to manage and load their cards on the go. Customers can load funds and passes onto their PRESTO card through the app with their debit, Interac, and credit accounts, or through Apple Pay. Additionally, and for most Android phones with NFC capabilities, the app lets them load funds and passes instantly to their PRESTO card simply by holding it on the back of their phone. The app also allows customers to check their balance, review their trip history, or set up Autoload or Autorenew.

 

yalisrisha_7900's avatar

Hi there,
Kitchener / George town line trains from Union station cannot find seats after 4.00 p.m everyday upper level and lower level.
Always full and cannot find seats and we are paying so much and we need to stand every day from union station.
Some time even no space to stand. few time i saw few people past out. can't even breath..
Can you add more trains between 3.30 p,m to 4.30 p.m.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 17:03

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

JoeyC's avatar
Nov 21, 2018 - 08:36

Milton is the fastest growing city in Canada. Route 21 is the main route that goes into and out of Milton to Union Station, It will be really convenient for route 21 and route 27 to make their final stop at the Milton Park and Ride, instead of the Milton Go. The Park and Ride is a huge hub that we need to connect to square one and West to Kitchener/ Guelph. Right now you have route 24 that services the Park and Ride and the Milton Go but that is not all day, and we also need that desperately all day.

The Park and Ride services route 29/25 going west and east. We cant rely on Milton local transit for this, as they dont have service during the day either.

We also need Go transit to service The Premiere outlet mall which has been around for 4 years

Are there any plans for new Go services or changes to the local ones we desperately need?

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:53

We are always looking at ways to improve, so we have shared your input forward to see if anything can be done to address this. As you can imagine, we introduce services when and where we can based on a number of factors, including ridership and availability of resources. When we do finalize plans for new services, we are sure to give customers plenty of advance notice.

stephykhutt_7958's avatar

I take Lakeshore East from Oshawa to Danforth every morning. This is a very busy stop in the morning as many commuters leave the train to catch TTC to their jobs in the east end of the city. However, in the afternoon we are forced to travel half hour or more in the opposite direction to Union station to catch our train as there are only two schedule stops at Danforth 4:20pm and 5:50pm - an hour and a half apart during the busiest time of day. Extra stops at Danforth would help reduce congestion downtown on both TTC and at Union station if only the train stopped at Danforth more frequently during the afternoon rush.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:40

We are continuously adding service when and where we can. There are many factors that influence this, including available infrastructure, demand, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect major improvements, including 15-minute service or better all day, every day between Union and Oshawa - and every stop in between.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:13

TTC monthly and 12 month passes are currently available on PRESTO.

Joanie's avatar

There is strong fan that blows your hair in the tunnel between the subway and union station. Can this either be turned off or turned down.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:47

The fan provides much-needed air circulation and ventilation in an active construction area. The fan will be removed when the work in this area is complete.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:48

As part of the improvements at Union Station, we’re making improvements at the platform level to give you more efficient, frequent and comfortable GO service. This includes constructing a roof structure over the new platform to protect you and GO equipment from the weather.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:18

Since 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP. We will continue to work towards an agreement with our rail partners to improve service when and wherever possible.

You can learn more here: http://www.metrolinx.com/en/greaterregion/projects/milton-go-expansion.aspx.

DZ's avatar

The reserved parking is actually a blocked parking. Many of those are not occupied during the day while the rest of the public have nowhere to park. I can understand the financial gains in such policy but you have to acknowledge the fact that you were chosen to serve the public and everyone.
This creates two tier system when some have all and other have none.
Unfortunately everyday I see passengers trying to find an available parking spot with no success while 50-80 spots are available but 'reserved'. Parking is the major blocking issue now to higher utilization of the train service but for some reason you prefer to sell parking spots instead of train riding ticket.
This system discriminate those who just recently started using GO as you don't have enough parking spots to sell.
If you think this is right, I have a better idea for you - sell reserved seat in the train so your train can drive 30% empty but the tickets are already paid for while others have no place to sit.
Please cancel it ASAP as that may cause problems as the people's pain grows.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:02

The Reserved Parking program is regularly monitored and we will adjust if needed.

rlamb88_7854's avatar

If yes, when will it be available? Previously, in the winter, the station remained open for those who were waiting for a train or pick so that they could wait in a heated indoor area. With the colder temperatures approaching, I hope that it will be soon.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 16:57

The current Oriole temporary location will not have an indoor area, but the shelters on the platform are heated, so this should provide the respite from the cold. However, there will be an indoor waiting area at the new relocated Oriole GO Station, which will be integrated with the Leslie TTC station.

matyb_7977's avatar
Nov 27, 2018 - 20:24

We are aware the ownership of tracks north of hwy 7 is a hinderance to the 15 minute two way service. As is the don flood plane.
What plan do the agencies have for a work around? E.g increased 404/dvp bus service for the time being? Shuttles?
There is a new car pool lot at major Mackenzie and 404 that could accommodate go bus pickup south to union. Currently this station only shuttles users to sheppard, finch station and north to Newmarket. Furthermore there are zero trains going south during evenings and weekends.
Will the Richmond Hill line be the last to experience 15 minute two way service?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 18:00

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. As you know, there are a number of unique considerations on the Richmond Hill corridor that make expanding service decidedly more complex. These include:

• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;

• Slow journey times due to indirect alignment and low track speeds;

• CN Rail ownership of the corridor north of Old ------, and conflicts with freight services; and

• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.

We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.

Kshitij's avatar
Nov 27, 2018 - 17:19

Hi,

We have a lot of commuters who commute to DT from Cambridge and it would help us alot if we get go transit expanded to Cambridge go station.
Currently we have to take bus and then train form Milton and commute is very not manageable.

Thank you.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 11:46

We are continuing to address the issues on the existing Milton corridor such as track ownership before we are able to add new service. In 2016, in order to improve service to Cambridge we added 12 new weekday GO Bus trips with timed connections to meet trains at Milton GO Station. We continually assess and monitor ridership to help ensure we are meeting the needs of our customers.

krj_box_7964's avatar
Nov 27, 2018 - 16:12

Your billboards at Oakville-Traffalgar show that you run 3 trains every hour, Monday to Friday.

Is that on average ?

During off-peak hours there are only 2 trains running each way per hour.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:47

The banners along the Lakeshore West line are correct. In September, we introduced one extra train each hour during the midday period, Monday to Friday. For full schedule: https://www.gotransit.com/

wce1942_7948's avatar

Some of these units have been here since March 2018 but they are still not in regular daily service. They are out on the Lakeshore corridor randomly, testing for a few days, and then they are parked at Willowbrook for a week or two. I understand that they are to be used for new train services but when?

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 14:30

The first eight new Tier 4 locomotives have been commissioned and are going into revenue service now. The next two have arrived for a total of ten. The remaining locomotives are complete and will be shipped and commissioned next year. Our plan is to have them all in service by March 2019.  Going forward, any new diesel locomotives we add to our fleet will be Tier 4.  The Tier 4 technology reduces diesel particulate emissions by about 85% and nitrogen oxide emissions by 75% compared to Tier 2 engines.

#2WADGO's avatar

There's have been little to no communication about the status of negotiations with CN over the bypass for the Bramalea→Georgetown bottleneck, and engagement with the community in Waterloo Region has been nonexistent. When can we expect to hear that an agreement has finally been reached with CN and start hearing about construction on the bypass and timeline targets for achieving all-day, two way service by 2025?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:43

We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January. We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

Anonymous's avatar

I drive every day back and forth to Oakville Go station because if you don't reach Milton Go by 7:30 am, there is no parking. And I have two small kids I need to pickup from daycare so I need my car, with car seats to get them. So taking a bus to the station is not an option.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:24

There are plans to upgrade Milton station, more parking spaces, platform upgrades and improved pedestrian/cycle connections. More information on timelines will be available once a contractor is chosen; an announcement is expected in early 2019.

iriebella_7904's avatar

the Kitchener line is very busy, especially the 4:50pm express train, why not add express cars to it and also the morning express from Kitchener. Once the train reaches the Brampton go station there is no more room for travellers.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 15:54

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

MetrolinxEngage99's avatar

Kindly open your bus tracking/estimates to google or better yet as a public api.There seems to be some data sharing but the sms service is always more accurate.Dont make people use sms in this age and just let other services take of this job for you.Let your software team know about this pls.The background service is already available ,its not that hard to make it an api.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:32

Schedule, real-time and other service-related information is available to the public via the Metrolinx Open API. We currently have numerous developers registered and using this data for their apps. The Transit app is one of them.

DZ's avatar

Unfortunately, every day many people are looking for parking spots at the station with no success while at the same time many parking spots are not populated but are not available the the general public.
Since you presently can not provide 'reserved parking' for everyone who wants this option, it creates a two tier service which I believe is not the intent of public service. Parking spots are presently a major blocking issue in providing service to more passengers and empty spots do not serve this purpose effectively.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:05

The Reserved Parking program is regularly monitored and we will adjust if needed.

Anonymous's avatar
Nov 21, 2018 - 15:38

When will the 401 (Yorkdale to Oshawa), get bus only lanes. Right now my car is 60 to 90 minutes faster then the bus in rush hour traffic, in each direction.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:53

Thank you for your comments. Highways are under the purview of the Ontario Ministry of Transportation.

Eddy's avatar

Some of the GTA's lowest-income communities are in the outer parts of Toronto yet their residents are subjected to disproportionally higher fares.
Consider the following examples:
- Someone living in northeast Scarborough spends 1.5 hours commuting each-way to their job downtown, for $3 each way. Reducing this to 1 hour by taking GO from Milliken would cost $8.83 - almost 3x more.
- Someone living near Jane and Finch spends 1 hour commuting each-way to their job at Vaughan Mills, for $6.75 each way, just because their route crosses a municipal boundary. An Uber Pool only costs twice as much, and would save them close to 80 minutes per day.

While Metrolinx has taken a step forward with GO co-fares, the fare structure of trips involving multiple local agencies continues to encourage driving rather than transit. Additionally, high GO fares for travel within Toronto cause class segregation between those who can afford to take GO/UP and those who cannot, taking TTC surface routes instead, and ultimately undermining the billions we've invested into rail infrastructure.

Fare integration results in increased equity and higher ridership along with decreased congestion, auto ownership and carbon emissions. To start the process for true regional fare-integration and to study the outcomes, would Metrolinx consider a pilot aimed at low-income households that offers a monthly GTA pass, including GO/UP within Toronto, for the price of a TTC Metropass?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 12:35

The Province and Metrolinx are working on a number of initiatives that will provide more options to allow for an integrated transportation network that means faster travels times, seamless connections and integrated fares between systems. In 2017, Metrolinx published a draft GTHA Fare Structure Preliminary Business Case that demonstrates strong benefits of a more integrated regional fare structure. We continue to develop detailed proposals, engage with stakeholders and further our technical analysis.
 

Anonymous's avatar

There is a train track at Major Mackenzie west of Hwy 27. Are there any plans to also use that for another Go line. There are new builds around that area with thousands of commuters like myself who need to travel to the Maple station to catch the Go train to head downtown to work. The commute is very stressful as there is a lot of traffic on the roads coupled with construction with the expansion of Major Mackenzie it can often take me 15-20 minutes just to get out of my neighbourhood. I need to get to the Maple station before 7:00am just to try and get a parking, makes for a difficult start every day. For travel to work downtown there are not many options at this time, help please.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 11:56

Those tracks are not owned by Metrolinx however through the GO Expansion program Maple GO station (and nearby King City and Rutherford stations) will have two-way all-day service (every 15minutes or better) providing many more trips to choose from. The GO Expansion Full Business Case has more information.

speirson61_7989's avatar

The parking availability at Aldershot GO is horrendous. I commute regularly from Hamilton area, and depending on the time of day I am required to use the GO Train, there will more often than not, be no parking available. I have to then drive over to Burlington or Appleby stations to find a spot. Adds considerably to my travel time, fuel costs and of course fight additional traffic congestion on 403/QEW corridor.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 11:54

Metrolinx is guided by the GO Rail Station Access Plan (2016) to develop alternatives and improve options for customers to access stations. The Plan has identified a future potential lot at Aldershot station. A number of parking programs are also available at Aldershot Station to support customer access including Reserved Parking and Carpool Parking.

For more information on GO Rail Station Access Plan: http://www.metrolinx.com/en/regionalplanning/projectevaluation/studies/G...

susan.phillips_7982's avatar
Nov 28, 2018 - 01:53

On more than one occasion I have missed my train because elevators to the Union Station platform are too full of people who have a large briefcase and don't want to walk upstairs with it. So myself (I walk with a cane), and others with mobility issues get passed in the surge and have to wait for 2 or 3 elevators to get to the platform, only to see train doors shut in our faces. Installing escalators to the platforms would offer an option to others and allow us who need the elevators the space to do so.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 18:03

To make trips easier while improving passenger accessibility, we continue to build more stairs and elevators to train platforms, and repair existing ones.

Metrolinx  avoids using escalators for a couple of reasons; escalators push people onto potentially crowded platforms, which could create a safety issue. Additionally, they do not perform well in harsh weather and the salt and sand used on the platforms cause premature wear and tear.

Other related improvements underway at Union Station include:

  • Adding stairs and elevators between concourses and platforms, with elevator access to all GO platforms;

  • Better access to the concourse and platforms from York East;

  • Direct stair and elevator access to the Great Hall from the York Concourse;

  • Escalators to the new retail level.

Kshitij's avatar
Nov 27, 2018 - 17:30

Hello,

Commuters are having issues commuting to DT from Cambridge.

Any update on Milton line expansion to Cambridge?

Thank you.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 11:47

We are continuing to address the issues on the existing Milton corridor such as track ownership before we are able to add new service. In 2016, in order to improve service to Cambridge we added 12 new weekday GO Bus trips with timed connections to meet trains at Milton GO Station. We continually assess and monitor ridership to help ensure we are meeting the needs of our customers.

Michelle2468's avatar

It is unbelievable to me that the trains do not have wi-fi - on all trains, all the time. I know there was a pilot project and wi-fi was available on random trains on different lines throughout the day but I have not seen the signs for the wi-fi in a very long time. Did you take it away completely or is it still on random trains? If it has been cancelled why was nothing said about it?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:41

We understand that wi-fi is a much desired amenity for our customers. That's why we ran a wi-fi pilot on select trains and buses this summer. Implementing quality wi-fi on a bus and rail system as large as ours is a complex process. We are currently working towards offering a solution that provides the best value for Metrolinx and, ultimately, our customers. We hope to have an update for you in the new year.

 

edward_4730's avatar
Nov 21, 2018 - 15:50

Recently we got an email from go transit "We understand parking is a challenge at your station and we are working towards a solution...."
Can you enlighten us with the plan? This is the newest station in Brampton with overcrowding and illegal parking on nearby streets on a daily basis, but at Bramalea (where there have never been a parking issue with the South parking lot) there is a parking garage being built.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 19:50

We know that parking at Mount Pleasant can be a challenge and we’re working to assess options to improve that. Customers are encouraged to explore other options to get to the station while we assess, including taking advantage of the reduced fare on Brampton Zum when connecting to GO services.

davidjdowdell_7837's avatar

There are few safe and efficient route to Cooksville Station by bicycle. With major roads there are no cycle routes that eliminate conflict between cyclists and pedestrians and between cyclists and motorists. Once at the station secure parking is not available. Metrolinx provides large subsidies to motorists in the form of free parking and little or no real infrastructure to encourage cycling. Following the lead of the Hurontario LRT will not help. The design has managed to increase conflict between cyclists and pedestrians and between cyclists and motorists.

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 13:04

Cooksville GO Station redevelopment is well underway. When complete it will provide a better customer experience with a new station building and large public plaza, improved access to local transit, secure bike shelters, better cycling and walking access and a separated new multi-use pathway to the Hurontario LRT. The LRT will have raised, segregated cycle tracks on boths sides of Hurontario Street north of the Queensway, and a multi-use trial on the south.

For more information please visit https://www.gotransit.com/en/the-future-go/improvements/cooksville. The GO Rail Station Access Plan can provide even more information about our work towards ensuring direct walking and cycling paths leading from the local, municipal roads, into the station and to the bike facilities onsite.

Trevor's avatar

Because YRT buses no longer serve York's Keele Campus directly, is Metrolinx investigating a temporary solution to allow students to access Line 1 without being charged another full fare until a more permanent solution could be found? I ask this as the walk from Pioneer Village to the main portion of York University is quite considerable during the winter.

Metrolinx's avatar

Metrolinx
Dec 20, 2018 - 18:15

Metrolinx and our transit partners are working together to make it better and easier for customers to take transit and part of that means providing a simple, seamless way to pay fares, no matter where you travel to or from, or the number of transit systems you use. Our priority is to ensure as many travellers as possible are able to access high-quality transit options.

Under the Discounted Double Fare program, customers who use PRESTO and transfer between GO and the TTC will get a discount on their fare: a savings of $1.50 for adults. In August 2018, the TTC launched a timed-transfer system that allows PRESTO customers the freedom of unlimited travel within two-hours with a single fare. We will continue to work with our transit partners in order to better serve our customers in the future.

Thomas's avatar

While CP may have been an unwilling partner in the past there appears to be track capacity during the day and in peak periods to operate contra-flow services. The Milton Line runs through the centre of the massive catchment that is Mississauga yet it appears as though Metrolinx is resigned to not providing anything resembling and acceptable level of service on this line while CP is using it. Yes, Metrolinx has plans, but what is actually being done - is Metrolinx putting pressure on the provincial government to negotiate greater access from CP?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 13:57

Since 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP.

Passenger trains operate on the Milton corridor through an agreement between Metrolinx and CP.

However, we will continue to work towards more service when and wherever possible.

Erdeianett's avatar

This weekend we came across a dilemma where we have run into your Customer Service Ambassadors at the kiosk because we needed to reload our cards. All of the kiosks were closed. The tellers said they are encouraging people to use the reloading stations/machines.

But the reason we went to them in the first place was because when I tried to reload my card at the machine previously, I got an error message when the machine tried to process my debit card. At this point the machine completely locked me out. I tried to restart the process of reloading at the machine and I kept getting an error message. I gave up. I had to go catch my train and just barely had enough money on my card to make it to work that day. ( I couldn’t auto-reload online, I just got a new card, so I had to wait 24 hours to use my card online. Which I also am baffled about as the whole point of the online service should be to allow people to access their information right away).

Now, we are at the teller, asking her to take a look at the account to make sure I’m not going to run into the same problem when I try to reload once again. She was able to look into the account to fix the cancelled transaction.

Here is my problem with this whole procedure:
You guys are trying so hard to get rid of people’s jobs to save on cost, you are going to remove the entire human interaction process and give it to a machine where the machine malfunctions and we will be stuck, missing our trains, with no tellers to help us (or maybe 1 person will be provided at each station - creating a bottleneck service which you were trying to avoid in the first place).
You are going to force us to be at the mercy of these machines with no human supervision and force your employees out of a possibly minimum wage job that may have somewhat provided for their family.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 18:08

We have no plans to reduce the number of station attendants, and they will continue to be present at most GO locations.

It is true that we are beginning to provide more self-serve options to our customers by introducing more Ticket Vending Machines and Add-Value machines at our stations.

These enhancements are part of a collection of initiatives we are rolling out across our network to give our customers a simple and easy way to tap onto transit with PRESTO. These technologies will allow our experienced riders to perform their routine day-to-day transactions quickly, while allowing our staff an opportunity to spend time to support customers who need a more personalized service.

We will be sure to follow up with our staff to ensure customers are getting the support they need.

Jordan's avatar

Metrolinx has recently released a benefits case regarding the Durham Scarborough BRT Line. Most of the content in this document are overwhelming for a person to read. Can we have a proper update on the “Projects by region” section of the Metrolinx website, much like other expansions, where it is easy to understand and easy to find?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:56

The initial business case is very promising and we recommended that it proceed to the next stage, preliminary design, with a focus on a mix of center-running and curbside dedicated bus lanes. The Preliminary design is getting underway now and will include public engagement in the New Year. Our “projects by region” section will certainly be updated and we thank you for pointing that out.

Posty's avatar

About 4 years ago, the TTC began an overhaul of their design guidelines (consistent font, Lines 1-4, etc).

Will the new stations on Line 5 use the same design conventions (signage, Bloor-Yonge font) as existing TTC stations? Current concept art seems to suggest otherwise...

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:24

Metrolinx created its own design guidelines with respect to signage and wayfinding for all Metrolinx assets, including the Eglinton Crosstown LRT line. Metrolinx standards have been developed with consideration for a harmonized approach with all transit agencies including the TTC, with the objective of a seamless, consistent and efficient integration with existing transit systems. That said, changes from the current TTC signage design guidelines are minimal, the only recognizable difference being the bilingual approach to signage that is required as  Metrolinx is an agency of the Province of Ontario.

kim.lucchetta_7929's avatar

East Gwillimbury is one of the fastest growing communities at the moment. There’s just been a few major developments that have finished which have greatly increase the population. Now more “phase 2s” are already underway and it’s only going to continue to boom over the next few years. The GO is or most reasonable way to get downtown yet parking is an absolute nightmare everywhere on the Barrie line. At EG you cant get a spot after 7:30. So I’m sure like others I was delighted at the fact that a new lot was being developed for us. Yet a measly few hundred spots are being added. Why on earth would you not plan for the CURRENT AND FUTURE demand and build a parking structure in the same spot to allow for double or triple the amount of cars? When will you start planning more effectively for the future and the capacity you serve?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 11:56

We just opened 250 parking spaces at East Gwillimbury GO Station, which is great news for customers. Due to local site constraints and property ownership surrounding the station, we cannot not build a parking structure at the station.

Anonymous's avatar
Nov 26, 2018 - 08:25

what are the plans and timelines to add additional parking at Maple station?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:00

As part of our GO Expansion plan, we’re building a parking garage with integrated station building at Maple GO Station, which will provide 1200 net-new parking spaces at the station. Construction is expected to begin approximately in 2019 and be completed by approximately 2023.

MetrolinxEngage99's avatar
Nov 26, 2018 - 07:11

Why don't you try something novel... Instead of having buses and trains running less then half full during non peak hours how about 1/2 from 10am to pm and after 8pm . Maybe ridership would increase.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:57

We are looking at a full range of measures to increase ridership during off-peak periods. We know there's market potential for these services, and we're taking steps to attract new ridership. That being said, we know that it takes time to grow ridership on any new service that's introduced.

Michelle2468's avatar

Please announce it more often especially while the train is sitting in Union Station. That way passengers sitting in the upper level can move downstairs. If you wait until the train leaves the station, there will be no seats left. I have written GO so many times on this issue and it is not being done. I am on the LSE 4:40 train to Oshawa right now and the CSA did not mention the Quiet Zone at all.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:24

Our Customer Service Ambassadors will communicate the Quiet Zone is in effect prior to departure. If this is not being done for your particular train, please let us know by contacting Customer Relations. https://www.gotransit.com/en/contact-us.

Ovationgal's avatar

It is 80 minutes from Lincolnville to Union and metrolinx keeps adding stops that can be served by other lines (Danforth and Scarborough) making our ride even longer. Whereas the Lakeshore lines have more service and Express trains, Stouffville passengers are given even longer rides. Is any consideration being given to Express trains or letting lakeshore east service these 2 stations?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:50

We add and modify service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on Stouffville line to make taking GO even better, faster and easier. Service on the Stouffville line will include even more frequent service during middays, evenings and weekends, and more service to and from Stouffville. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

care's avatar

Will there be an underground direct access from new condo building/shopping complex at 2131 Yonge St Toronto, ON to the newly built Metrolinx transit system?
Thanks

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:26

 

Eglinton LRT Station will be provided with the main entrance building at southwest of the intersection and will have direct underground access from four corner buildings at Yonge/Eglinton intersection, as well as direct connection to TTC subway and bus terminal.

We are unaware of any other access points or discussions for additional access points, particularly as it relates to the development at 2131 Yonge Street.

lovegrovewj_7844's avatar

has there been any consideration, beyond the more immediate transit strategies, to implement, asap the rail systems that can span across highways (as has been posted on facebook feeds from other parts of the world) in both directions to transport huge #s of passengers; think: the gardiner & dvp & 401. with all the highrises, both residential & business, alone, the already vast # of vehicles will increase more not less unless people can commute via more underground or over highway rail systems.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 14:14

There are currently no plans to explore an “over-the-highway” rail system. In order to help reduce congestion on the road network, Metrolinx is working closely with our Regional and Municipal partners across the GTHA to identify ways for providing improved transit connections, transit priority measures, a shift in travel behaviour, and more efficient travel across the Region. We monitor all corridors within the service area for travel patterns and ridership to determine potential service additions, adjustments, and infrastructure improvements.

Sal's avatar

If you cannot adequately police this then you should remove these parking spots because there are so many people using these spots and they are not carpooling, put cameras or something do these idiots can be charged!!!

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:38

Transit Safety monitors carpool parking regularly. If there is a specific location that requires attention, please let us know. https://www.gotransit.com/en/contact-us.

D's avatar

When is expanded service coming to the Milton and Richmond Hill lines? Milton is the third busiest line outside of the lakeshore lines and it would help commuters on the 401. Richmond Hill would provide an alternative to yonge line users and provide at least some relief until the downtown relief line is completed.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:35

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns.

Since 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP. Passenger trains operate on the Milton corridor through an agreement between Metrolinx and CP.

On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:

• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;

• Slow journey times due to indirect alignment and low track speeds;

• CN Rail ownership of the corridor north of Old ------, and conflicts with freight services; and

• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.

We will continue to seize opportunities to add more service on the Richmond Hill and Milton corridors in the years to come.

Weston's avatar

We are still the only country in the world using diesel trains on an airport to downtown line. The minister promised electric trains by 2017. Metrolinx has completed the EA for this to become electric. There is no reason to delay while waiting for the GO electrification, which is years off. Air quality, children's lungs, and greenhouse gas emissions all need a break.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:40

Electrifying our rail network, which includes our GO rail lines and the UP Express, is a major multi-year project with a number of required steps we need to take. It goes beyond just purchasing electric vehicles--it also includes major infrastructure upgrades to the rail corridors on which we run our trains.

Next up is the release of a Request for Proposal (RFP) when pre-qualified firms will tell us how they would go about delivering the expanded electrified service we are seeking and at what cost.

Through the Electrification Study, we found that electrifying UP Express without also electrifying GO services would not have a strong business case. In the meantime, our entire UP Express fleet is powered by the Tier 4 diesel engine—the first rail service to use it in North America. Tier 4 engines are the most efficient engines available to date, meeting the most stringent environmental standards.

growlands_7826's avatar
Nov 20, 2018 - 13:34

It seems like the most logical place in the city to add a subway line. From Etobicoke to the Beaches. Get the streetcars off the road. Do you think this could ever happen?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:12

The decision on whether to build a subway from Etobicoke to the Beaches would be made by elected officials.

MetrolinxEngage99's avatar

PRESTO ON APPLE PAY WHEN

Question originally submitted via LiveStream of event.

MetrolinxEngage99's avatar

MetrolinxEngage99
Dec 19, 2018 - 08:00

We are still pursuing options for customers to tap onto transit using their phones and we will share more details when they’re available.

However, we are pleased to announce that the beta PRESTO app is here!  We are making the app available to a limited group of PRESTO customers to get feedback on their experience before launching the official version. For information on how to try it out, visit: https://www.prestocard.ca/en/about/presto-app.

The PRESTO app gives customers a simple, easy way to manage and load their cards on the go. Customers can load funds and passes onto their PRESTO card through the app with their debit, Interac, and credit accounts, or through Apple Pay. Additionally, and for most Android phones with NFC capabilities, the app lets them load funds and passes instantly to their PRESTO card simply by holding it on the back of their phone. The app also allows customers to check their balance, review their trip history, or set up Autoload or Autorenew.

fortheloveofranting_7808's avatar
Nov 16, 2018 - 20:50

Living on Yonge & Eglinton, my family and I are literally suffering from lack of sleep because of the levels of nouse being emitted from construction!! NO matter what time it is, construction is ongoing. It is ongoing at 6 in the morning, 11 at night and 5 in the afternoon. There is NO escaping not just the noise but also the awful demeaner from construction workers on site. My children are suffering, my wife is suffering, and I am suffering. There has to be a control over the time of day during which construction would take place!

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:20

While we understand the inconvenience construction activities can sometime cause, our constructor, Crosslinx Transit Solutions (CTS) continue to work within the permitted hours as per the City of Toronto approvals. This includes both daytime and overnight work.

Please note there will be instances that require overnight work and early morning starts as the project advances at Eglinton LRT Station. However, CTS may not always work during these extended hours.

We suggest contacting our East Crosstown Community Office, to speak with one of our Community Relations personnel by phone or email at 416-482-7411 and [email protected], respectively.

rameskram_7959's avatar

Passengers are not informed about the price hike, noticed couple of times fare increase with out notice, we are used to tap the presto card and many of us don't notice how much we are paying and the price increase gets unnoticed. Can you please inform us if there is a fare change. Thanks.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:42

If we make a change to our fare structure, we give customers ample notice and communicate about the change over social media, On the GO Alerts to your phone or email inbox, and station signage. We also alert media about the change to maximize public awareness. It is also worth noting that GO fares have not increased since September 2017.

If you'd like to sign up to receive On the GO Alerts, please visit gotransit.com/onthego. Please also feel free to follow us on social media so you don't miss out any any important updates.

leolion89_7944's avatar

Trains are every 15 minutes when not many people use train but train to Whitby is only at 3:15 pm and not again until 4:00pm

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:29

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

susan_westbrook_5611's avatar

susan_westbrook_5611
Nov 21, 2018 - 16:35

Trains low speed makes trips much longer than they need to be. High speed within GTA should be a priority before making it easier for travel to GTA from Windsor or other areas. The trains don't seem that much faster than driving. I would rather see funding spent on speeding my every weekday commute than a route from Windsor to Toronto.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 19:55

Thank you for your feedback. High speed rail is under the purview of the Ministry of Transportation.

crs1026's avatar

1) Status of negotiaions with CN?
2) Status of the 401/409 tunnel?
3) Status of work to add a 4th track east of Nickle to Strachan - what is the impact on the railpath?
4) Plans to add passing sidings, or double track, and improve track condition, West of Georgetown?
Please do not just make mealymouthed statements that amount to “we have plans” - please tell us what your commitment to us is - what will be completed by when?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 17:05

We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

Sunil Gupta's avatar
Nov 25, 2018 - 23:44

My question by when we can see the mobile app to get rid of physical presto card.
Also whats the plan to roll out monthly pass for presto

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:29

We are still pursuing options for customers to tap onto transit using their phones and we will share more details when they’re available.

However, we are pleased to announce that the beta PRESTO app is here! We are making the app available to a limited group of PRESTO customers to get feedback on their experience before launching the official version. For information on how to try it out, visit: https://www.prestocard.ca/en/about/presto-app.

The PRESTO app gives customers a simple, easy way to manage and load their cards on the go. Customers can load funds and passes onto their PRESTO card through the app with their debit, Interac, and credit accounts, or through Apple Pay. Additionally, and for most Android phones with NFC capabilities, the app lets them load funds and passes instantly to their PRESTO card simply by holding it on the back of their phone. The app also allows customers to check their balance, review their trip history, or set up Autoload or Autorenew.

MetrolinxEngage99's avatar

Why do you sell information on presto users to the police? Do you realize the impact this has on LGBT and racialized people?

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:33

The safety and security of our customers and the communities in which we operate is our top priority. Metrolinx does not, under any circumstances, sell our customer's personal information to any organizations. Metrolinx is committed to maintaining the privacy of the personal information we collect and use, in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA). Millions of PRESTO customers take transit every day, and we have an obligation to co-operate with law enforcement to ensure our customers and our transit systems are safe and secure. When a law enforcement agency requests information about a PRESTO user to support an investigation, we follow the rules and regulations in the Freedom of Information and Protection of Privacy Act when we respond. We know privacy and the protection of personal information are highly important to our customers, which is why we carefully assess every request to ensure we’re balancing our commitment to safety and security with our commitment to protecting our customers’ personal information. You can read the full privacy policy online here: https://www.prestocard.ca/en/privacy

rhx_7864's avatar

cars go flying through stop signs at Clarkson GO. If there were flashing lights, maybe they would take more care. even the taxi drivers point it out, saying nobody stops at the signs!

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 19:22

Safety is critical to everything we do. We agree such incidents are unacceptable . Thank you for flagging this--we have forwarded your concerns to our safety team.

MetrolinxEngage99's avatar
Dec 19, 2018 - 07:49

With planned twinning of line from Unionville to Union station, can you consider running both lines downtown every 15 minutes during rush hour? Do people really need to go north in morning rush?

Question originally submitted via LiveStream of event.

MetrolinxEngage99's avatar

MetrolinxEngage99
Dec 19, 2018 - 07:55

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. Increasing sustainable trip options is an important part of an integrated regional transit network.

With the availability of frequent, predictable and convenient transit to and from Unionville, people are more likely to take it—even northbound in the morning. We know Markham is a destination for many people, and improving service to and from your community is critical in building on its success. That’s why we are continuing to expand service on the Stouffville line to make taking GO even better, faster and easier. You’ll be happy to know that our expansion plans for your line include even more frequent service all throughout the day, seven days a week, including very frequent service during rush hour.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

robinsoo's avatar
Nov 27, 2018 - 17:08

I've been a YRT/GO Bus/Train rider for more than 5 years. When I lived in Aurora and commuted to downtown Toronto, I used the YRT's bus service to connect between the GO station and my home (located at Orchard Heights Blvd. and Bathurst St.) I must say I'm disappointed that more times have not been added to Route 31--even after 5 years of taking the bus. Now that the GO Train runs more frequently, coupled with the fact that its GO Bus routes have changed and no longer run down Yonge Street, there is no YRT service from the GO station to the NW corner of Aurora, leaving commuters stranded and further away from their destination.

In light of the recent GO Bus schedule change, it's made it clear that Route 31 / the NW corner of Aurora is needed even more. It was constantly the neglected route of all connecting Aurora GO Station schedules. Route 31 doesn't run on weekends and its last pick-up from Aurora GO station is way too early, at 6:36 p.m.

I would like to inquire why the YRT has not explored expanding service to this corner of town, especially in light of these recent changes.

As a young woman, this is a huge safety issue for me. With more and more people moving back at home with their parents, or not owning a car, the reality is that young people are looking to commute into the city and needing greater access to transit. This is especially true in the evenings and in the darker months when safety is a huge concern. To me, it only makes sense to have connecting transit from each GO bus.

Furthermore -- GO Transit buses recently changed their schedules so that it doubles back up to Bayview Ave (this makes NO sense) -- so residents in NW Aurora have quite literally no options for public transportation.

Does Metrolinx have any plans to expand public transit within Aurora or ameliorate GO Bus routes so that it can connect residents within town?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:09

We fully understand that gaps in connectivity need to be addressed through service integration and we are working on that with our municipal transit partners. Through GO Expansion, the Aurora GO station will have two-way all-day service (every 15 minutes or better). The GO Expansion Full Business Case has more information. Please contact YRT for questions specific to those services.

tdesantis_7930's avatar

Given that Premier Ford campaigned on a plan to break up the TTC, have the province take control of subways, including building a subway for Scarborough, does this also mean that previous commitments including current timetables for implementing GO Train extensions are changing as well, or out of consideration all together —especially the commitment to bring GO to Niagara Falls?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 17:07

We are continuing to move forward with our GO expansion program by introducing new GO train service to commuters in Niagara, several years ahead of schedule! A morning train that currently starts from West Harbour will now start in Niagara Falls, stopping at St. Catharines before continuing on. An existing evening train from Union Station to West Harbour will now go on to serve St. Catharines and Niagara Falls.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

guy.hamel_7960's avatar
Nov 27, 2018 - 12:55

Currently every morning rush hour we have either train that are cancelled or shorter because of defective equipment, Then there's the normal email that we've been receiving every morning about expected delay for work on the track. Train that are delayed for freight train or for up express. We haven't started winter when trained will be delayed for frozen switches

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 17:00

As we move ahead with our GO Expansion program, we’ve been making upgrades to our aging signals, switches and rail infrastructure, which will all contribute to better reliability for customers.

In addition, we recently made arrangements with CN Railway, allowing us to run our trains parallel to their freight, helping reduce the number of congestion delays. We will also continue to monitor stop durations and other factors, reducing overall trip times where possible.

In the meantime, we have great news! We are bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

katetrin_7907's avatar

Every day the train waits at one or more stations for a scheduled departure time - it used to depart each station as soon as passengers detrained, but since the service guarantee was introduced, each line runs ahead of schedule and wastes my time waiting for a scheduled departure time. This rigs the Service Guarantee - when will GO Transit adjust train times to actual travel times (instead of wasting passengers' time)?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:15

We’d be happy to answer your question but we need some clarification please. Please let us know at https://www.metrolinxengage.com/en/contact.

arnaud.ludig_7918's avatar

Bonjour,
Parallèlement à Crosstown, quels sont les projets qui ont reçu une confirmation de financement et dont l’exécution débutera d’ici peu?
Merci,
Arnaud Ludig

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:25

Nous travaillons sur de nombreux projets! Pour plus d’informations sur les projets en cours, visitez http://www.metrolinx.com/fr/projectsandprograms/projects_by_region.aspx

 

MetrolinxEngage99's avatar

Wondering if there was conversation around limiting where drivers would be able to make left hand turns into Hwy 10 North and South from side stores/businesses mostly from Queensway North to not sure where it would actually be safe. Watching vehicles pull out and try to cross multiple lanes of live traffic now is a hazard, I think with the LRT this would escalate to deadly.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:53

Safety is our number one priority when designing and operating our services. Once the Hurontario LRT is in service left hand turns will be available at controlled intersections. Drivers exiting a small street or parking lot along the LRT route, and wishing to turn left, will need to turn right instead and make a controlled u-turn at the next major intersection.

tiancheng.gu_7971's avatar

The province plans to upload the TTC subways. If the TTC subways are ever uploaded to Metrolinx, how likely is a TTC fare increase? How would you make sure that the fare stays affordable (e.g. giving more subsidy) for the people who use the TTC regularly?

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 14:59

The Province is currently undertaking a review of a potential TTC subway upload. The terms of reference provided by the Ministry of Transportation outline the responsibilities of the advisory panel, the process and decision-making framework, and the timeline that this review will undertake. To comment on potential responsibilities, subsidies and costs related to operations at this juncture would be premature. We await further information stemming from the review and further conversations with responsible parties.

alinaorder_7908's avatar

The turnstiles are very limited at St. Andrew TTC subway stations and this is very frustrating for paying customers especially during rush hours. We are always shepherded like sheep to one turnstile when there are many installed but NEVER functioning with the presto card. Please coordinate this fiasco with the TTC who's who!

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:04

Please contact the TTC to let them know about turnstile malfunctions at https://ttc.ca/Contact_Us/index.jsp.

Sal's avatar

Maple Go is slated to be updated to tier parking, I think it makes sense to build Kirby first so it can be used while maple is under construction instead of creating the additional parking that is blocks away and having us unnecessarily inconvenienced!!! Let’s have both options...make sense?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:11

Metrolinx has been asked by Government of Ontario’s Minister of Transportation, Jeff Yurek, to adopt a transit oriented development market-driven approach to delivering new stations. This means new stations will advance as part of new property development plans in partnership with third party funders.  Metrolinx has consistently planned for the integration of transit and land-use, and this new approach is an exciting opportunity to move this plan forward with each new GO station. Not only can this approach save tax dollars it supports the creation of the new and seamlessly connected communities we have long envisioned. For more information please see the presentation at the December 6, 2018 board meeting.

No's avatar

There is only one "express" option that is slow. Should have a Georgetown express into Union to make the fares being paid from Kitchener more palatable. Also, Kitchener GO station has no free parking. We already pay enough.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 17:00

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and