> Metrolinx Town Hall, May 2, 2019 | Metrolinx Engage

Metrolinx Town Hall, May 2, 2019

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Anonymous's avatar

I have been taking the go train for 35 years commuting to Toronto from Pickering and moving east over the years. I now live in Courtice. I started taking the go train when there was only Lakeshore East/West. Over the years, I have seen massive expansion yet 35 years later, I am still waiting on the Lakeshore East expansion to Courtice/Bowmanville which is scheduled for 2026, after I have retired. While the rates weren't quite as high as they are today, if you calculate $4800 (cost per year) x 35 years = $168,000 is close to the amount I have paid to Go Transit over the years. I pay $20 a day and have to drive to Whitby from Courtice because of the lack of parking at the Oshawa go which has been going on for years. (I do not think walking a mile for parking is acceptable, ie., the relief parking.) Many of us are in this situation and we are adding to the already congested 401 west by having to commute to a go train station outside our city/town. You already have our fare and you know this because this is our only form of transportation to Toronto, hence having us wait another 7 years! Well, for me 7 years too late because I will have retired and no longer need a go train station in my town. Not a happy Go Transit Commuter!

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:47

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar
Apr 27, 2019 - 00:57

Development happening and being built in downtown Bowmanville near new potential GO terminus station of Lakeshore East Line. Give them good service to Downtown Toronto to avoid traffic hell on 401 during rush hour from Durham. Encourage transit ridership. Once Lakeshore East extended to Bowmanville, change GO buses that service Bowmanville currently from Oshawa to a service from Bowmanville to Northumberland along 401 (Port Hope, Cobourg)

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:32

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar
Apr 17, 2019 - 10:33

Recently a new Lake Shore East train was added to the schedule for the morning commute. Is there any talk about adding additional trains earlier in the morning? Using the Pickering stop times as a reference, it would be helpful to have a train stop there between the 6:31 and 6:52am or between 5:22 and 5:56am. I often take the 6:52am train and it's usually packed to standing room only. When you pay so much for this service, it's frustrating to have to stand for a 30+ minute ride. Additional early morning trains would also be helpful for people who need to get to work between 6-8am rather than 9am. Thanks.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:47

Thank you very much for sharing your feedback. We are continuously looking at opportunities to introduce more trips to serve our customers better. The recent additions we’ve made to Lakeshore GO train service are proof of that.

Our plans for Lakeshore East GO train service include 15-minute, two-way service all throughout the day, seven days a week – and even more frequent service during peak travel periods.

We add services when and where we can, looking at factors like customer demand, ridership potential, availability of equipment, and any infrastructure upgrades we might need to accommodate more trains in the system.

We’ll keep your feedback in mind as we continue to plan for more GO train service in your community.

crs1026's avatar
Apr 29, 2019 - 15:40

What is the approved capital budget for GO expansion specifically for FY 2019-2020? What are the most significant items that will be completed in this timeframe?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:49

GO Expansion is one of Canada's largest infrastructure and transport projects, with a projected cost of over $16 billion. GO Expansion Projects to be completed for FY 2019-2020 include the Stouffville Double Tracking (Part 1: Sheppard North to Steeles), Kipling Station Bus Terminal, and Lincolnville Train Layover.

JJ's avatar
Apr 14, 2019 - 20:42

Hi,

I'm curious to know about the current status for two early GO pre-RER tenders, as it's difficult to find comprehensive data on the state of RER work in general.

1. Union Station Rail Corridor West: Apparently this started the tendering process in 2017 but still apparently hasn't been awarded
2. Union Station Enhancements for Platform 24/25, level boarding, etc.: A winning bidder was supposed to have been selected in late 2018 (as announced in April 2018) but it still hasn't closed

Would it be possible if Metrolinx could provide a simple table in their reports with the current status of each RER component? Something with the headers of "Tender ID", "Description of Content", "Status", "Target Completion Date", with each component listed below.

The TTC usually does this, and this would help tremendously with the transparency and ability of citizens to know what's currently happening at Metrolinx.

Thanks,
Jeremy

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:34

All Metrolinx tender documents (open and closed) are posted on MERX (www.metrolinx.merx.com). The Union Station Rail Corridor West Tender was cancelled in 2018 and the scope has been moved into the On-Corridor works program. Request for Proposals for USEP DBF Package 1 was issued to the two prequalified teams. A successful bidder for USEP DBF Package 1 is expected to be announced in late 2019.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 48:45 mark.

Anonymous's avatar

I understand from the Metrolinx advertising that weekday service on the Lakeshore East corridor is 15 minutes or between during non rush hour and even better during rush hour. I am wondering why if this is the promoted practice, there is a train to Oshawa at 3:15 pm and not another train until 4:00 pm. This falls in neither the rush hour or non rush hour guidelines. Could someone please explain why there is a 45 minute gap between trains at the start of rush hour?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:54

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We’re aware of this gap and will be addressing it with plans to expand service on the Lakeshore East line to make taking GO even better, faster and easier. 

 Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario on approval.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 1:30:25 mark.

Anonymous's avatar
Apr 17, 2019 - 14:45

The LSE Line is the worst performing line across the Go Transit system with an on-time performance of 85.5 % - meaning that 14.5% of its trains are not running on time. Go Transit's aim is a on-time performance of 94%.

How do you justify increasing prices while consistently delivering underperforming service to your customers on the LSE line? Coupled with changing the arrival times to "better reflect actual travel times" and your consistently poor communication, GO Transit has done a very poor job of servicing the Durham Region on the LSE line.

What are your concrete steps to improve service along this line to justify the increased fees your customers have to pay?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:03

You're right, you should be able to rely on GO Transit to be on time. To ensure we’re meeting our commitments to you, we’re being more proactive about equipment upgrades, preparing more for extreme weather, spending more time on operations training, and working more closely with our rail partners to remove congestion in the network. 

We know our customers have been disappointed with our recent on time performance, and quite frankly, so are we. While some of these delays are within our control, many are not, including extreme weather events, delays caused by an increased number of false passenger alarms, police investigations and increased freight traffic across our network. 

Sufficient funding is required to maintain and improve the customer experience that you expect and deserve. A significant investment in new infrastructure has been made in order to increase the capacity of the GO Transit system. As this infrastructure is brought into service, additional costs are introduced in order to operate and maintain the new infrastructure.

Anonymous's avatar

Anonymous
Apr 17, 2019 - 10:08

Hello,

I recently moved to Bowmanville, and would be interested in learning about the plans to extend the GO (train service) to Bowmanville.

thank you,
claudia

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:41

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar
Apr 17, 2019 - 10:57

It is 2019, given how pricey Go fares are, when will there be free wifi on Go trains and Go Buses? What ever became of that wifi pilot last year? Many of us do not have data to use and having free wifi would be extremely helpful, especially since kids under 12 and under are free on the Go trains. Anything to keep people a bit more quiet and entertained would be helpful!!

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:54

As you may recall, last year we tested Wi-Fi services from two different providers. It was very popular with our customers. We are assessing the results, and free Wi-Fi on our GO trains and buses remains a key goal for Metrolinx. We hope to have more details in the future. 

Anonymous's avatar
Apr 23, 2019 - 06:14

Government & Metrolinx committed to a GO train extension to Bowmanville, many years ago. People and companies invested into Durham, made home purchase decisions as a result, voted in governments that supported this infrastructure. Given the size, scope and unprecedented growth here in Durham, why hasn't this project started?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:27

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar
Apr 29, 2019 - 15:28

Is the Davenport Diamond Grade Separation project still proceeding as envisioned? The RFP closed in February and no announcements since.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:41

After extensive community engagement over three years, the Davenport Diamond project includes significant enhancements to the design and public realm underneath the Guideway that ensure local connectivity and benefits while still providing for improved GO rail service on the Barrie corridor. 

Financial close on the Guideway is expected for approximately Summer 2019, with construction to start in approximately Fall 2019 and be completed in approximately mid-2023. Construction on the public realm elements will start in approximately 2023 and last until approximately Fall 2024. 

Anonymous's avatar

Anonymous
Apr 17, 2019 - 15:04

Recently you have outfitted a many GO coaches with newly designed seating. These chairs are very upright and have an oversized headrest. These seats are extremely uncomfortable, even painful to try to sit in. You cannot get your head in a comfortable position where you could have a little snooze, or read or just sit there. I think if you polled GO riders, you would find overwhelmingly riders want them replaced with something more comfortable. I would even ask you to give up putting another trip on my Lakeshore East line and use the money to replace these seats.
What will you do about replacing those seats?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:05

Last summer at Union Station, customers were invited to provide feedback on several seat designs. We will take that feedback moving forward as we think about new vehicles and new fleet. 

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 1:21:00 mark.

MelSeymour's avatar

As an employer and a resident of the Durham Region for over 30 years, I have witnessed the growth and emergence of the Clarington area as one that is set to increase drastically. To encourage employers and employees to venture East, we need to have GoTrain accessibility for this current growth and for the future growth that is coming. I also drive the 401 from Bowmanville to Oshawa every day and take the Stephenson on ramp - along with all of the GoTrain commuters coming home from the West every evening. It is brutal the number of vehicles heading east on Bloor to get onto the 401 ramp to head home every night. Most times, this line up is backed up into the GoTrain driveway - which is ludicrous. We need some relief and the only way to get it is to add those 2 proposed stations. The comment below regarding how much this loyal GoTrain rider has spent over their career is just one of tens of thousands who have done the same...that's a lot of money spent by our community, now we need to see the "fruits of our labour" returned in kind.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:37

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar
Apr 17, 2019 - 10:09

Currently the Go Station parking on Oshawa has expanded down the road.
1. Is there any consideration being given to creating a parking structure or a stairway from overflow parking to the west end of the platform?
2. What is the cared for path between the overflow parking lot and the regular train? I've done many winters on this route, and I haven't figured out where the station starts taking responsibility for a pathway. Are we expected to wander diagonally through the parking lot? The pedestrian pathway down the middle of the lot ends before the back of the lot, and without a sidewalk along Bloor Street, there is a rarely a safely maintained path to the train.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:41

An improved connection is being explored as part of the On-Corr program. However, this is currently in the preliminary stages.  

With respect to the path, we apologize for the lack of maintenance. We are working with the contractor to resolve these issues to ensure improved performance for the coming winter season. 

Anonymous's avatar
Apr 17, 2019 - 10:18

How does GO Transit justify an increase in the fares every year when the GO trains are routinely late or cancelled due to signal, switch and equipment issues? There are daily issues on the Lakeshore East line and when you are paying almost $20 per day to ride the train it should not constantly have problems!

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:46

We’ve grown services by 25 per cent since our last fare increase in September 2017. Sufficient funding is required to maintain and improve the customer experience that you expect and deserve.

A significant investment in new infrastructure has been made in order to increase the capacity of the GO Transit system. As this infrastructure is brought into service, additional costs are introduced in order to operate and maintain the new infrastructure.

In addition to the increase in costs associated with new service, increased ridership and new infrastructure, a number of Metrolinx’s key cost drivers (e.g. hydro, crews, corridor and equipment maintenance, contracted services) have increased based on market conditions and contractual commitments.

Anonymous's avatar
Apr 24, 2019 - 13:58

Why is the GO FARE so high on the east line from Toronto to all the stops in the Durham Region (Pickering, Ajax, Whitby, Oshawa)? Please give an honest answer as this is ridiculous for the Go to charge ordinary workers and students such a high price. This is not fair as this group in the population are not the privileged in Canada otherwise they will not be totally dependent on the Go for their work and university and with no other option available, the Go should consider reducing fares in this region. There are no jobs in this area so again this group of people have no choice but to seek opportunities in Toronto which is costing way too much and we are not getting any tax back as known to the GO.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:31

We understand that our customers expect value for their money, and we strive to offer that with expanded and improved services. We’ve grown services for our customers by 25 per cent since the last fare increase in September 2017, with 359 more weekly GO train trips running now than a year-and-a-half ago. We’ve also made significant investments in infrastructure that will allow us to continue to increase services and improve the customer experience, including the new Whitby Rail Maintenance Facility and more than 150 new rail coaches that run throughout our system. With rising market costs over the last year-and-a-half, a modest fare increase of four per cent was needed to help maintain and improve our services.

Thank you very much for using our services and for taking the time to share your concerns with. Your feedback is critical as we continue to look at ways we can improve. 
 

Anonymous's avatar
Apr 29, 2019 - 13:47

I would love to see the Lakeshore East get expanded to Bowmanville. In fact, its more than a want - its a NEED. Why is this process taking so long?? Clearly there is a need for the Lakeshore East expansion. If our Government can spend millions on a new 407 expansion out to the 115 Hwy, it is pretty evident that we require GO Train services to Bowmanville and beyond. We are the next up and coming town/city, yet it lacks very critical resources. The Oshawa parking lot is overflowing on a daily basis. The Courtice parking lot took too many years to become available and still is not convenient for those traveling from Newcastle or Bowmanville to catch the train. It simply takes too long to commute. When will we be heard? When will an investment be implemented that the surrounding communities have been asking for for years!? We are the future. And the future is now. PLEASE PLEASE PLEASE expand the Go Train to Bowmanville and make commuters so much happier!! This is an expansion that cannot go wrong. It will be embraced with open arms and used for countless generations to come.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:37

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar

Anonymous
Apr 16, 2019 - 19:01

When will we see construction of the rail bridge components and new train stations for the lakeshore east east expansion?
The expected delivery date is quickly approaching and there does not appear to be much progress beyond a few park and ride lots

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:35

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar

Numerous passengers commute daily for work from Ajax and the Durham Region to Toronto Union as we have no other choice. The current fare is extremely expensive for commuters and especially for parents who work in Toronto and also have sons/daughters who take the Go as they are students attending university in Downtown,Toronto. There are more than enough commuters in the Ajax area so Go transit is pulling in hefty fares daily. Go Transit should review the fares for long distance commuters and reduce them especially where the ridership is high. Thanks

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:54

Thank you very much for sharing your feedback. Since our last fare increase in Sept. 2017, we’ve drastically increased services for our customers. This includes 171 new weekly train trips on the Lakeshore East GO line. 

At the same time, sufficient funding is required to maintain and improve the customer experience that you expect and deserve.

A significant investment in new infrastructure has been made in order to increase the capacity of the GO Transit system. As this infrastructure is brought into service, additional costs are introduced in order to operate and maintain the new infrastructure.

In addition to the increase in costs associated with new service, increased ridership and new infrastructure, a number of Metrolinx’s key cost drivers (e.g. hydro, crews, corridor and equipment maintenance, contracted services) have increased based on market conditions and contractual commitments.

Anonymous's avatar
Apr 26, 2019 - 15:07

I travel from Whitby daily and over the last few years there have been several fare increases. Most recently, you have announced yet another 4% increase for the longer rides while reducing the cost for short rides and allowing children to ride for free in order to increase ridership. It feels like GO users like myself are paying for all the changes that you introduce. I feel cornered as there are not very many options available to me. Has a statistical analysis been done to forecast the expected increase in ridership and increased revenue to determine what increases, if any, is required from the other users? I would like to know how you arrived at the 4% increase. I am also concerned that my fares are increasing to compensate for your wasteful spending in the past recently reported by the Auditor General.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:32

Thank you for sharing your concerns with us. We will do our best to address each of them in order.

Firstly, when you travel shorter distances on GO Transit, you typically pay a higher price per kilometre than if you travel longer distances. The new lower short-distance fares help to address that. We also expect them to grow ridership by two million over the next few years.

Also, we expect revenue to increase as a result of letting children ride free. The decreased cost for the entire family to ride GO will likely encourage families to choose GO more now than ever before. This is based on the results from the successful pilot where kids rode the Barrie GO line for free, which resulted in increased annual revenue from increased adult ridership.

We understand that our customers expect value for their money, and we strive to offer that with expanded and improved services. We’ve grown services for our customers by 25 per cent since the last fare increase in September 2017, with 359 more weekly GO train trips running now than a year-and-a-half ago. We’ve also made significant investments in infrastructure that will allow us to continue to increase services and improve the customer experience, including the new Whitby Rail Maintenance Facility and more than 150 new rail coaches that run throughout our system. With rising market costs over the last year-and-a-half, a modest fare increase of four per cent was needed to help maintain and improve our services.

Thank you very much for using our services and for taking the time to share your concerns with. We are committed to continually improving so that we can make a very real, positive difference for customers just like you. 

benspeedman's avatar
Apr 16, 2019 - 00:38

There is a new bus terminus being constructed adjacent to Markham Stouffville Hospital.

Can we expect the Pearson Express route 40 service to expand east to this location?

Thank you.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:34

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar

Doug Ford did not mention the extension to Bowmanville when he spoke of his Transportation plan. Is this extension still going to happen. If not will the Oshawa Go parking lot be upgraded to a tiered parking lot like Pickering, Ajax and Whitby. Commuters park far away from the train station as there are many reserved parking spots near the Go train. There are only (2) exits from the Oshawa parking lot and the traffic is jam packed if you don't run to your car and get out as fast as you can.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:58

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

With respect to parking, we are always looking at ways to make it more convenient for our customers to take our services, and we thank you for sharing your feedback with us. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That's why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. We will continue working with our regional and municipal partners to look at ways to get customers to and from stations in the most convenient way possible. 

O.S.'s avatar

The PRESTO student discount for GO Transit is really low compared to TTC and other transit agencies. For a trip between Ajax GO and Union GO, the student discount is only (8.31-7.63)/7.63 = 8.9%. This is extremely low compared to TTC which offers a student discount of (3.25-2.20)/2.20 = 47.7%! Why is the GO student discount so much lower?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:23

Thank you for your feedback. We are always interested in ways to make transit a more attractive option for more people, and that most certainly includes students. 

We’re looking at fares right now to better meet the needs of our customers and attract new ridership. Looking at student fares is fare of this.

Making our service easier to use makes sense not only from a transit access perspective but also from a business perspective.

Andrew's avatar
Apr 18, 2019 - 14:41

Is the new Government still committed to building the Lakeshore East Extension to Bowmanville? And if so, are there any updates on the timeline to get this built?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:23

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar

Anonymous
Apr 26, 2019 - 19:55

I live in Bowmanville and work in downtown Toronto. I drive to and from the Oshawa GO station daily to take the LSE train. Been doing this for 10 + years now. The current Presto fare is $10.31 one way.

The entire Clarington Region has literally trippled in occupancy in the past decade, yet infrastructure, in particular, transportation and local roadway development is very far behind.

There are two single lane highway 401 exits to Bowmanville. During the evening rush hour, the eastbound exits are backed up right into the travel lanes of the 401. The exit backups into the eastbound highway lanes of travel is the same at the Ritson Road and Harmony Road exits in Oshawa. This is an incredibly dangerous roadway situation that would be alleviated with the LSE expansion.

The LSE expansion to Bowmanville is long overdue. All field/environmental studies, plans, etc. were completed/approved a few years ago now yet everything remains at a standstill. Is there any way to move the LSE expansion up in priority?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:32

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar
Apr 30, 2019 - 14:23

Residents of Oshawa and Clarington are asking for serious action on the promised Lakeshore East expansion. There has been so much lost time, the economic development of Durham East requires the Province make this investment a priority now!

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:53

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar
Apr 17, 2019 - 10:10

Will you be building a tunnel from the overflow parking lot at the Oshawa Go Station to the platform? If so, when will that be completed?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:41

An improved connection is being explored as part of the On-Corr program. However, this is currently in the preliminary stages.  

Anonymous's avatar

There is currently no train that runs to Whitby after the 3:15 in the afternoon. Commuters have to wait 45 minutes until 4:00 to catch the next train. All the other schedules have trains that run every half hour or less. Why can't we have a train that goes from Union to Whitby at 3:40 or 3:45? The 4:00 train is quite crowded and frustrating.

Will you be putting in Presto machines on the platforms for easy access to the commuters.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:41

We're aware of this gap and we understand why you would expect more trains during this particular time of the day. We can assure you that we are working toward addressing it.

There are many factors that influence where and when we add service, including required infrastructure upgrades, competing rail traffic and available equipment. That said, we have plans to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario to deliver it.

We are not installing additional PRESTO devices on platforms for safety and enforcement reasons. That said, we do regularly look at how people move throughout our stations to see how we can make improvements to how our customers pay for an access our services. If you have any additional insights you'd like to share about how you and your fellow passengers enter and exit the station, please feel free to share them with us.

Anonymous's avatar
Apr 17, 2019 - 10:19

We see a lot of ads for trains every 15 min but there are none during peak hours. Train leave Union Station at 3:13pm making all stops to Oshawa. Next train is 3:43pm which stops only at Pickering station goes out nearly empty compared to the 4:00pm train, next train to Oshawa is 4:00pm that is about 45 min after the 3:13pm train. Will you put on the schedule a train that either makes all stops to Oshawa at 3:30pm or ideally an express train at 3:30pm.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:46

In order to accommodate increased service, including the addition of express trains, more track capacity - three tracks - is required across Lakeshore East. We are adding more service on Lakeshore East and will explore adding express or partial express trains to the corridor. 

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 10:50 mark.

Anonymous's avatar
Apr 17, 2019 - 10:25

Who, in their right mind, thought that these new seats were necessary and comfortable. They are hard as rock, much shorter in leg length so your knees are almost hitting the person in the seat facing you and so hard on the back for a shorter person. There's less room in the middle level of the car because of these seats. The head rest is so far above mine own so they make no sense to me what so ever. They were such a waste of funds. I've traveled the GO for 40 years and have never been more uncomfortable. I've asked many friends/strangers how they feel and they have all agreed. What was wrong with the old design?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:47

Last summer at Union Station, customers were invited to provide feedback on several seat designs. We will take that feedback moving forward as we think about new vehicles and new fleet. 

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 1:21:00 mark.

Anonymous's avatar
Apr 17, 2019 - 10:50

Like others, we moved to Clarington in part because of the continued and very public Metrolinx and Government commitment to extending the GO service on the LSE line. Now, 10 years later, with limited options for express bus and extremely low capacity for parking at Oshawa GO Station (not helped by the terribly small west parking lot located almost 1km from platform,) it's forcing many people to drive even further to Whitby or direct to Toronto rather than use your service each day. I'd like to know how you evaluate the actual community need? Has any public survey been done about need for (or economic benefits of) expansion, other than direct to Presto and GO email lists at time of your annual Town Hall or in election year? Can you confirm that you are not holding back the expansion to Bowmanville based on number of customers currently on the buses and/or using park and ride? It is not an accurate reflection of the community need for it or the benefit it would bring in growing the community even further.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:53

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar
Apr 17, 2019 - 11:39

What is the status of the expanded Go Train service to and beyond Stouffville. is the 2nd track being installed?
Where will the station be in Innisfil and will it be a double track there, as well??
Thank you, MMC

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:54

The second track is currently being installed. 

  • Sheppard to Steeles: 90% complete
  • Sheppard south to St. Clair: 50% complete

We are working hard to expand service on the Stouffville line. For example, in March 2019, we introduced five midday weekday trips serving centennial, Markham and Mount Joy.

With respect to the Barrie line, the Innisfil GO station will be located immediately north of 6th Line, east of 20th Sideroad. Double tracking will end at Aurora GO Station. 

Anonymous's avatar
Apr 17, 2019 - 14:23

Wondering why train fares are constantly going up but unless you get on in Whitby or Oshawa in the morning you can't get a seat on morning trains. Evening trains are even worse. People are standing in the upper levels of the trains....this is unacceptable for people paying almost $10 per ride.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:58

Thank you very much for sharing your feedback. Since our last fare increase in Sept. 2017, we have added 171 new weekly train trips on the Lakeshore East GO line, including a new morning express trip out of Oshawa GO at 7:50 a.m., a new afternoon express trip out of Union at 4:50 p.m. and the extension of some trains to offer more seats. Our plans for Lakeshore East GO train service include 15-minute, two-way service all throughout the day, seven days a week – and even more frequent service during peak travel periods.

At the same time, sufficient funding is required to maintain and improve the customer experience that you expect and deserve.

A significant investment in new infrastructure has been made in order to increase the capacity of the GO Transit system. As this infrastructure is brought into service, additional costs are introduced in order to operate and maintain the new infrastructure.

In addition to the increase in costs associated with new service, increased ridership and new infrastructure, a number of Metrolinx’s key cost drivers (e.g. hydro, crews, corridor and equipment maintenance, contracted services) have increased based on market conditions and contractual commitments.

Anonymous's avatar
Apr 17, 2019 - 14:37

Is there a long term plan to freeze travel rate hikes? There has been an expansion in services but as new people join our communities, the ridership has been on the rise as well to help with offsetting some of the cost. Tariffs have been growing at higher than average inflation rates we are experiencing in the economic market. It should be acknowledged that GO in general is preferred mode of transportation for people living in the suburbs and while it is a welcome change to see decrease in fares for shorter trips, this 80-20 tactic is only driving overall commuting costs in one direction - upwards!

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:59

We’ve grown services by 25 per cent since our last fare increase in September 2017. Sufficient funding is required to maintain and improve the customer experience that you expect and deserve.

A significant investment in new infrastructure has been made in order to increase the capacity of the GO Transit system. As this infrastructure is brought into service, additional costs are introduced in order to operate and maintain the new infrastructure.

In addition to the increase in costs associated with new service, increased ridership and new infrastructure, a number of Metrolinx’s key cost drivers (e.g. hydro, crews, corridor and equipment maintenance, contracted services) have increased based on market conditions and contractual commitments.

Anonymous's avatar
Apr 17, 2019 - 15:09

When is the LSE stations going to get track information screens on the platforms?
If you are standing on platforms from Pickering on and there is an announcement you can never hear the person, so it would be nice to have screens around so we can at least read what is being said.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:14

Work on improvements to Pickering GO station, including future digital signage, will start later this year. Stay tuned for more information.

Anonymous's avatar
Apr 22, 2019 - 16:12

The Oshawa GO station parking lot is ludicrously over-crowded and leaves many of us frustrated on a daily basis. I recently emailed GO to inquire about the plans for increased parking to meet the ever-growing rider demand and received the following response: "There is a proposal to increase the available parking in Oshawa by approximately 500 spaces, likely in the form of surface parking. Unfortunately, although this project is targeted in our short term timescale, this project may yet take a number of years to complete"........This is simply unacceptable and the lack of parking is an issue that requires immediate attention.
Until the LSE expansion can actually be completed, what is Metrolinx planning to do to resolve this issue? Also, I believe I also speak for many riders when I say we are not willing to pay an additional $113 per month for a reserved parking spot when the fares from Oshawa amount to approximately $20 per day already.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:27

We are always looking at ways to make it more convenient for our customers to take our services, and we thank you for sharing your feedback with us. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That's why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. We will continue working with our regional and municipal partners to look at ways to get customers to and from stations in the most convenient way possible. 

Anonymous's avatar
Apr 24, 2019 - 07:57

You literally are treating us like 3rd class citizens. Irresponsible at best.
"[email protected]# or get off the pot" as we say.. expansion out east or improve current fa facilities for your customers who need parking.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:31

We are always looking at ways to make it more convenient for our customers to take our services, and we thank you for sharing your feedback with us. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That's why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. We will continue working with our regional and municipal partners to look at ways to get customers to and from stations in the most convenient way possible. 

Anonymous's avatar
Apr 24, 2019 - 18:19

How will Metrolinx encourage GO users to use alternative methods of transportation to get to the GO station? Parking is already an issue at many stations, and with the expanding population in the GTA, I don’t see adding more parking as a permanent solution - more of a bandaid fix. I use Ajax GO and ride my bike there when I can. I do NOT feel safe riding my bike at the main entrance, as people are often in a rush and there is no space for you if you are a cyclist. There are also no curbcuts (as far as I am aware) so riding your bike on the sidewalk into the station is not really an option (also, without curbcuts, how are these pedestrian pathways accessible to people using mobility devices?). I tried riding my bike to the back lot, where it feels safer, and my bike was stolen. The station is designed in a way that is very discouraging to cyclists - only the truly dedicated will take the risk (to their personal safety and the safety of their property).

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:31

This summer, we are improving the cycling infrastructure on our property with a new bikeway standard. 

We are proposing to add secure and covered bike parking to Ajax as part of the Early Station Renovation construction program. Improvements to the multi-use pathway as part of the bus loop re-configuration may be included in this work.

There are existing curb cuts at Ajax station where people are supposed to walk, including one leading to the bike shelter parking; however this should be more formalized when our Universal Design Standard is completed later this summer. For more information about station access planning, please see the Metrolinx Station Access Plan.
 

Anonymous's avatar
Apr 26, 2019 - 17:18

Is a Peterborough GO Train service to Lakeshore East Line in the plans fo anytime soon?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:32

Our current GO expansion plans do not include train service to Peterborough. As you may know, our Route 88 GO bus service connects to a total of 25 Lakeshore East GO train trips every weekday and a total of 20 on Saturdays and Sundays. As we expand and increase service on the Lakeshore East line, we will continually examine options to expand and improve service to connecting bus routes, looking at factors like customer demand and ridership potential.

Jess's avatar
Apr 29, 2019 - 09:24

Oshawa GO is quite of a busy station as most people from the far East end do have to drive to the station if they are Go transit users and/or if they have to use Viarail.

However I am still wondering on the following:

1) Why does Oshawa GO still don't have a packing level structure like the other stations in Durham considering parking is an issue?

2) Why did GO build a huge seating/wait area that does not even have a coffee shop? The space outside also seems a little bit wasted as this could have been better designed to add more parking spots as the overflow area is located at a far distance. ( Takes in average 10mins to walk from/to there - as others have suggested a better pathway would be ideal)

3) Considering how much we have to pay daily ($20/day) due to the distance; why are there not more express trains added in the morning/night or at all time really along with wifi to make the commute more effective and productive? For whichever reasons trains are usually not on time; therefore as soon as a train is all stops with delays; the commute gets very overwhelming.

Sincerely hopes that solutions are being explored to really improved overall daily commute experience.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:37

We are always looking at ways to make it more convenient for our customers to take our services, and we thank you for sharing your feedback with us. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program, and we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That's why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. We will continue working with our regional and municipal partners to look at ways to get customers to and from stations in the most convenient way possible. We're also continuing to look into adding more of the services our customers want at the beginning and end of their journeys, like food and beverages.

Since September 2017, we’ve added 171 new weekly train trips that serve Oshawa GO Station, which includes the recent addition of two morning and two afternoon rush-hour trips in April that run express between Pickering and Union. As part of our long-term GO expansion plans, Lakeshore East customers will have 15-minute service or better all day, seven days a week, including some express trips to with shorter journey times. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario to deliver it.

Anonymous's avatar
Apr 29, 2019 - 15:51

Why aren't plans for Toronto's Waterfront LRT moving forward? A Waterfront West LRT was included in Mayor Miller's 2007 Transit City plan, in the 15-year plan in Metrolinx' 2008 "Big Move", included in Toronto's 2012 "One City" transit development plan. In January 2018, Toronto City Council reaffirmed the importance of this project when it approved the Waterfront Transit Network Plan following the Waterfront Transit Reset consultations.

Why, despite repeated validation of the need for better transit along Toronto's waterfront, is this project not a priority for Metrolinx?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:49

The Waterfront West LRT is included in the 2041 Regional Transportation Plan as an “In Development” project.

The City of Toronto is leading the on-going planning work for the Waterfront West LRT through the Waterfront Transit Reset. As one of the stakeholders on the project, Metrolinx will continue to work with the City of Toronto to evaluate and advance our understanding of the business case together with the rest of the Regional Transportation Plan’s rapid transit network. For more information about the current status of the Waterfront West LRT and to view the Initial Business Case published in April 2019, please visit the City of Toronto’s Waterfront Transit Reset website

Anonymous's avatar
Apr 17, 2019 - 14:22

Could Presto machines be available at platform level near the top of each staircase or elevator at Union station? I ask because recently I was distracted and forgot to activate my card.
There should be some alternative for a passenger apart from leaving the train to return to the concourse level to find a Presto machine.
Thank you for considering this suggestion.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:58

Thanks for your feedback. We are not installing additional PRESTO devices on platforms for safety and enforcement reasons. That said, we do regularly look at how people move throughout our stations to see how we can make improvements to how our customers pay for an access our services. If you have any additional insights you'd like to share about how you and your fellow passengers enter and exit the station, please feel free to share them with us.

Anonymous's avatar
Apr 17, 2019 - 14:23

What is the status (age/architecture) of power distribution redundancy/UPS related to critical (traditional modem interface) equipment to the control systems. Seems like if someone turns on a toaster at Mimico or Scarborough there are "switch problems". Are you able to comment on control/power redundancy with disaster recovery taken into account including a refresh of antiquated control communications?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:58

The signal system in Scarborough is from 2007. The switches were replaced last year. In the Mimico area, the signal system is from 2012. All switches were replaced over the last five years with completion last year. The switch issues we have had have no relation to power. Back-up generators are used if a power failure occurs at the source.

Anonymous's avatar
Apr 17, 2019 - 14:30

Wondering why Go trains have to wait 10 minutes to get into Union Station on the Lakeshore East line in the morning. I understand that the station is under construction and there are less tracks, but if the train consistently sits outside of Union every day for 10 minutes or more, why don't they leave Oshawa 10 minutes later and arrive at Union when there is an empty track. I would rather leave 10 minutes later than sit on the track for 10 minutes every day.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:58

It is true that our trains do sometimes have to wait before entering Union Station until there is available track space. We know this isn't what our customers want to experience, and we can assure you that we're making major improvements to tracks and platforms at Union Station so that we can cycle trains in an out faster and prevent this from happening. As we steadily grow our services, we know that Union Station--the heart of our rail network--needs to grow with them. In the meantime, we're looking at how we can adjust our schedules to make them more reliable for our customers. Thanks very much for taking the time to reach out to us.

Anonymous's avatar
Apr 17, 2019 - 14:40

To anyone waiting for the GO train to expand into Bowmanville. Don't hold your breath. 25 years ago we were told that they'd be bringing the train to Bowmanville, so we bought our first house there. We are still waiting. I can retire in 6 years now, and guess what -- still no service to Bowmanville.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:59

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar

The ridership is very high from Ajax to Toronto Union on a daily basis as students and employed commuters have no choice but to use the GO train. Why is the fare so high for long distance commuters even though Go Transit is pulling in significantly high fares daily from these commuters? Why can't Go transit be reasonable in the face of such high ridership and reduce these long distance commuters fares?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:03

Thank you for taking the time to share your concerns with us. As you may know, we recently lowered shorter-distance fares to make taking GO a more attractive option for customers who need to travel within and around their communities. We hope you will benefit from this change during your travels with GO.

With rising market costs over the last year-and-a-half, a modest fare increase of four per cent was needed to help maintain and improve our trip options. We understand that our customers expect value for their money, and we strive to offer that with expanded and improved services. We’ve grown services for our customers by 25 per cent since the last fare increase in September 2017, with 359 more weekly GO train trips running now than a year-and-a-half ago. We’ve also made significant investments in infrastructure that will allow us to continue to increase services and improve the customer experience, including the new Whitby Rail Maintenance Facility and more than 150 new rail coaches that run throughout our system. We'll continue to bring you more services that will make GO an even better option for you.

Anonymous's avatar
Apr 17, 2019 - 15:10

Will there be more parking at Oshawa in the future? There are currently not a lot of spots available and it is hard to find parking after 8 am.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:14

We are always looking at ways to make it more convenient for our customers to take our services, and we thank you for sharing your feedback with us. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That's why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. We will continue working with our regional and municipal partners to look at ways to get customers to and from stations in the most convenient way possible. 

Anonymous's avatar
Apr 17, 2019 - 16:41

What are your plans to improve Oshawa's parking?
We are the only station in Durham that does not have a multi level parking structure.
(Pickering, Ajax and Whiby have 4 levels (or more)9 each)
Oshawa is the first stop and has the most cities using it.
Parking is ridiculous!!!

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:14

We are always looking at ways to make it more convenient for our customers to take our services, and we thank you for sharing your feedback with us. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That's why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. We will continue working with our regional and municipal partners to look at ways to get customers to and from stations in the most convenient way possible. 

Tonyp's avatar
Apr 18, 2019 - 16:58

Hello i was interested in any information regarding the Go train extension from Oshawa to Bowmanville, and when a starting date on that project might begin. The ever increasing population of Clarington needs this service desperately. Thank you for your time in this matter.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:24

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar
Apr 23, 2019 - 08:46

I am letting you know that I don't get more than 1% increase in pay yearly and yet the go train fare from Ajax to union increase far outweighs my pay increase every year. Besides my increase in pay, why is GO so expensive, it's like two of my utility bills per month. I have a child that will have to start taking the GO for university in September 2019 and with the two of us, it will be like a minimum payment on a mortgage for a month for the GO fare from Ajax to union on a monthly basis. I am trying to demonstrate to GO how mean they are to commuters as they are taking advantage of families who have no choice but to travel with the GO out of Ajax to union daily for work and university.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:27

We understand that our customers expect value for their money, and we strive to offer that with expanded and improved services. We’ve grown services for our customers by 25 per cent since the last fare increase in September 2017, with 359 more weekly GO train trips running now than a year-and-a-half ago. We’ve also made significant investments in infrastructure that will allow us to continue to increase services and improve the customer experience, including the new Whitby Rail Maintenance Facility and more than 150 new rail coaches that run throughout our system. With rising market costs over the last year-and-a-half, a modest fare increase of four per cent was needed to help maintain and improve our services.

Thank you very much for using our services and for taking the time to share your concerns with. Your feedback is critical as we continue to look at ways we can improve. 

Anonymous's avatar
Apr 24, 2019 - 05:42

It seems virtually everyday for the past 6 months at least Go service pn the Lakeshore East line has been severely disrupted by signal and switch problems. Rather than use you budget to allow children to ride free why don't you use it to repair infrastructure? Get you priorities right and service your customers who ride with you EVERY day.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:28

We agree that you should be able to rely on GO Transit to be on time. To ensure we’re meeting our commitments to you, we’re:

  • being more proactive about equipment upgrades;
  • preparing more for extreme weather;
  • spending more time on operations training; and 
  • working more closely with our rail partners to remove congestion in the network.

We've seen some recent improvements in on-time performance in the past couple months, and we hope to build on that to bring you better service.

Also, we expect revenue to increase as a result of letting children ride free. The decreased cost for the entire family to ride GO will likely encourage families to choose GO more now than ever before. This is based on the results from the successful pilot where kids rode the Barrie GO line for free, which resulted in increased annual revenue from increased adult ridership.

Anonymous's avatar
Apr 29, 2019 - 19:56

Is new government need 1 year to analyze and take decision on the go extension ? Other countries are implementing the projects with in a year why are we taking decade of time on this project? Can we get a final update on bowmanville expansion?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:49

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar

Since there is limited information revealed on the project website, I'm seeking for more information about the progress of the Lakeshore East Expansion? For example, what stage the Expansion is at currently? when the construction would start?

In terms of the budget, will the project be delivered on time according to its timeline no matter how Provincial budget changes in the future? The 2019-2020 Provincial Budget states that the transit expenditure will increase 7.4% slightly to 5,527 Million, compared to 5,146 Million in 2018-2019. But it does not provide a detailed breakdown to inform the budget distribution to Metrolinx projects. Would Metrolinx provide more info?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:53

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar
Apr 30, 2019 - 14:54

Hoping this expansion is a priority and will be made a reality as quickly as possible. The Oshawa parking situation is unacceptable.
If Clarington is considered a part of the GTA (it is) and has the drawbacks that come with that (it does) then it should also have the benefits and in particular Clarington needs a train connection into the City of Toronto.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:53

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar
Apr 17, 2019 - 10:39

Are there any plans to allow for quicker access from the overflow parking lot at Oshawa GO all the way to the platform? It takes 10 mins to get from the overflow parking lot to the platform and is exceptionally tough during the brutal winter days.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:50

An improved connection is being explored as part of the On-Corr program. However, this is currently in the preliminary stages.  

Anonymous's avatar

Anonymous
Apr 17, 2019 - 11:00

Is the Oshawa GO station at Bloor moving to a new location? If so, what is the expected date?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 16:05

There are currently no plans to move the Oshawa GO Station at this time. 

Anonymous's avatar

Anonymous
Apr 17, 2019 - 15:06

Wondering when Union Station will be completed. Anyone that works along Bay Street will agree that the passage way on the west side of Bay is horrible to get through during rush hour. The Presto machines are not in good locations, like right at the doors so we have line ups getting through, or they are on street side so everyone trying to get to the tracks have to cross through the crowd (more like herd) of people, or there is very few (like for tracks 25-27) so everyone is lined up for 2 working machines to tap on.
The planning of this was poorly done, the stairs to tracks 25-27 feels like you are walking into a factory basement, that someone decided to paint white so it looks good. You would think that after all this time (10years) we would be further along.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:05

All Metrolinx tender documents (open and closed) are posted on MERX (www.metrolinx.merx.com). The Union Station Rail Corridor West Tender was cancelled in 2018 and the scope has been moved into the On-Corridor works program. Request for Proposals for USEP DBF Package 1 was issued to the two prequalified teams. A successful bidder for USEP DBF Package 1 is expected to be announced in late 2019.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 48:45 mark.

Anonymous's avatar
Apr 18, 2019 - 12:38

1. I understand that trains run every 15 mins now in the LE line. Why don't we make this every 20 mins to cut down on cost and instead make the 15:43 train to go all the way to Oshawa. It will alleviate the crowding in the 16:00 express train especially during the summer months when a lot of families travel by GO.
2. Maybe we can add on the announcement that families travelling with strollers should take the Accessibility car? There is just no room for the big strollers in the other cars.
3. Is there any chance that the Ajax GO be renovated to include other Entrance and Exits? This is a bottle neck because there is only one way to enter and exit the station.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:23

We are always looking at ways to improve the customer experience and want to thank you for your feedback. We have shared your feedback with the relevant teams.  

Anonymous's avatar

Anonymous
Apr 18, 2019 - 14:43

Will the Durham Region Transit System be linked to Toronto Transit System under one fare system, and when?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:23

Metrolinx is having strategic discussions with municipalities around the region regarding fare and service integration, including at the Toronto boundary. We are looking broadly at opportunities to improve services, remove duplication and address the double fare at the boundaries. However, each municipality remains responsible for its own fares and services.

UnhappyCommuter's avatar

UnhappyCommuter
Apr 28, 2019 - 13:29

I purchased a home in Bowmsnville in 2010. At the time, the expansion was "coming soon".

Why were promises broken?

Grrrr...

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:37

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar
Apr 29, 2019 - 09:53

When do you foresee upgrading the RH line to run all day 2 way, even if the frequencies are hourly with smaller trains?
Despite the potential technical challenges has there been any consideration on adding a station on Eglinton? It seems like a hugely
wasted opportunity to gain riders and connections since the ECT intersects the line. There are many potential riders who commute to/from mid town but this line just completely bypasses the entire area after oriole

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:37

We add service when and where we can. There are many factors that influence this, including required infrastructure upgrades, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:

  • flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;
  • slow journey times due to indirect alignment and low track speeds; 
  • CN Rail ownership of the corridor north of Old Cummer, and conflicts with freight services; and
  • proposed parallel transit improvements such as the Line 1  Subway extension to Richmond Hill, and the Ontario Line. 

We appreciate your feedback and will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.

Anonymous's avatar

The population in Durham is continuing to expand at a rapid rate. In Pickering alone, there are 2 existing condos and 5 in development that will be within a 2 minute walk to the station. This does not include the series on the north side of the 401 (also walking distance) that are planned. What plans do you have in place to accommodate this incredible growth. People in Pickering already cannot get seats in the morning headed to Union. Rather than do every 15 minute trains during day-time off hours (seriously, not an urgent priority!) - and add more trains to accommodate this growth. We pay high fees, and fees that continue to increase - for the privilege of standing, as well as for trains that are constantly delayed due to "switch" and "operational" issues - monies would be far better spent fixing those issues and increasing rush hour train service.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:37

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Apr 29, 2019 - 19:33

Although the TTC provides service throughout Toronto, many routes which they operate are currently severely overcrowded and commute times can be extremely long when commuting from one end of the city to another

GO Transit has long operated bus terminals within the City of Toronto, but for whatever reason has never provided service that has linked the terminals ("mobility hubs") together. Many commuters are looking for the quickest option to get from point A to point B, and I firmly believe that GO would be able to attract a substantial amount of new ridership if alternatives were provided that connected mobility hubs such as Scaborough Bus Terminal, Yorkdale GO, Renforth Hub, and the soon to be Kipling GO Terminal together. Trips from Scarborough to Etobicoke could easily be cut in half for many commuters who rely on the TTC.

Why hasnt GO expanded service within Toronto, and can new bus trips within the city be seriously considered by Metrolinx?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:49

We always make an effort to streamline our services with our local transit partners to avoid duplication. We are constantly monitoring our services and modify where it makes sense for the regional network. When combining your local transit trip with GO, you also pay a reduced fare when using your PRESTO card. You can learn more about savings on connecting local transit trips at gotransit.com/gettingtogo

Anonymous's avatar

Can you tell us why the needs of our communities are ignored by Metrolinx and the Province when it comes to expanding transit infrastructure in our Region as they are doing in Hamilton, Mississauga, Toronto and York? We don't need a subway - just decent bus rapid transit to help us get around our urban areas. Not everyone is travelling on the GO train to Downtown Toronto! Students need to get to UOIT, Trent and Durham College. Residents who can't drive need to get to hospitals, stores and local jobs. If you live in Whitby, you can travel to Union Station faster than you can get to Durham College/UOIT on the local bus. If GO would invest in our local transit instead of constantly expanding parking, people would not have to drive to the GO stations creating congestion on the 401 and our local roads. We now have 6 blue MPPs out here and but nothing in the Provincial budget was announced for us. Please don't rehash 15 minute service and 1 new express train.
We pay provincial taxes just like those folks in Hamilton, Kitchener and Niagara. What do our communities have to do to get our fair share of the billions in transit investment being made by Ontario?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:49

We’re currently in the planning stages for the Durham-Scarborough Bus Rapid Transit (BRT), which will run along Hwy 2 and provide connections between Oshawa, Whitby, Ajax, Pickering and Scarborough. The BRT will result in more reliable and frequent bus service to enable you to get where you are going – faster – and dedicated infrastructure for buses. It is a critical part of the Frequent Rapid Transit Network (FRTN) and the Durham Region Transportation Master Plan. 

We are working with partners in Durham and Toronto on the Preliminary Design Business Case (PDBC), which will include up to 30 per cent of the design for the approximate 36 kilometre corridor between Downtown Oshawa and Scarborough Centre, as well as an Environmental Assessment. 

We are in the initial stages of development, but are currently planning several public consultations in 2019 (we’re looking at options both for later this spring/early summer and later this fall) to introduce the next phases of work and to get some initial feedback from the community before proceeding to design. The overall timeline for the project has not yet been determined, but as the PDBC proceeds, we’ll be providing regular updates to people living, working and travelling along the corridor.  

Anonymous's avatar
Apr 17, 2019 - 10:13

There is supposedly 15 minute service on the LE line, however there are NO trains between the 3:15 PM and the 4:00 PM that go beyond Pickering. This is a critical time of the start of the rush hour commute. Adding a 3:30 PM and/or 3:45 PM train would take some of the pressure off of the 4:00 PM train. With our costs increasing (to subsidize those who live in the Toronto area - who have alternative transportation available), it would only be fair to have at least equitable service.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:42

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We’re aware of this gap and will be addressing it with plans to expand service on the Lakeshore East line to make taking GO even better, faster and easier. 

 Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario on approval.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 1:30:25 mark.

Anonymous's avatar
Apr 17, 2019 - 12:54

When will Metrolinx and Region of Durham construct cycle access to the Oshawa GO Rail Station on Bloor Street from Oshawa.

ie Multi Use path on the west side of Stevenson Road from Gibb Street to Bloor Street. Removal of the center turning lane painted lanes, where there is no place to turn, under the Stevenson Road bridge and placing a Multi-use Path on raised platform, curb height, on the south side of Bloor Street under the Stevenson Road bridge and a Multi-use path in south boulevard of Bloor Street to the GO Station. The train station has been there for many years and I am still not able to cycle there safely or legally.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:54

This summer we are improving the cycling infrastructure on our property with a new bikeway standard.  

Durham region is doing construction on Bloor Street in the near future. Please check with Durham Region for more information or visit the project page by clicking here.

Anonymous's avatar
Apr 17, 2019 - 14:34

How can you justify asking for an increase after the lack of service we had all winter. We actually continue to have poor service as everyday we sit outside Union Station waiting for the mysterious signal to continue.

This winter was horrendous for your paying customers and there has been no response to the poor service just a so called modest increase

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:58

We agree that you should be able to rely on GO Transit to be on time. To ensure we’re meeting our commitments to you, we’re:

  • being more proactive about equipment upgrades;
  • preparing more for extreme weather;
  • spending more time on operations training; and 
  • working more closely with our rail partners to remove congestion in the network.

We've seen some recent improvements in on-time performance in the past couple months, and we hope to build on that to bring you better service.

With rising market costs over the last year-and-a-half, a modest fare increase of four per cent was needed to help maintain and improve our trip options. We understand that our customers expect value for their money, and we strive to offer that with expanded and improved services. We’ve grown services for our customers by 25 per cent since the last fare increase in September 2017, with 359 more weekly GO train trips running now than a year-and-a-half ago. We’ve also made significant investments in infrastructure that will allow us to continue to increase services and improve the customer experience, including the new Whitby Rail Maintenance Facility and more than 150 new rail coaches that run throughout our system. We'll continue to bring you more services that will make GO an even better option for you.

Anonymous's avatar
Apr 17, 2019 - 14:53

Metrolinx advertises 15 min service on the Lakeshore East line, yet there are no trains departing Union Station between 3:15 and 4pm that travel beyond Pickering, eg. Whitby. This doesn't coincide with the 15 min service advertised nor did this timing correspond with the previous 30 min service offered on the Lakeshore east line. This is a very busy time of day, approaching rush hour, and there is only one train departing Union Station at 3:43 but it only travels to Pickering. A 45 min gap between trains servicing stations east of Pickering is far too long and I would like to know what can be done to rectify this?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:05

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We’re aware of this gap and will be addressing it with plans to expand service on the Lakeshore East line to make taking GO even better, faster and easier. 

 Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario on approval.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 1:30:25 mark.

Anonymous's avatar
Apr 18, 2019 - 16:42

With all the trains running on the half hour minimum on the LE after 9 and between 3:15 there are no trains that are available for commuting to Oshawa until 4:00! With lots of people working flex hours there needs to be another train that goes to Oshawa earlier than the 45 minute wait. Even the 3:15 gets crowded. A train in between the 3:15 and the horrible 4:00 train would eliminate congestion.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:23

We're aware of this gap and we understand why you would expect more trains during this particular time of the day. We can assure you that we are working toward addressing it.

There are many factors that influence where and when we add service, including required infrastructure upgrades, competing rail traffic and available equipment. That said, we have plans to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario to deliver it.

Jordan's avatar

As far as the public knows, the project is currently in study with the IBC, completed. However, some things that the IBC doesn't mention is the timeline for the project? Would you please provide us with a little bit more frequent updates, on this and other "Lower Priority" projects?
I personally live right along Highway 2, and would like to know what is going to be happening in my area regarding construction.
Thanks,
- Jordan

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:27

We are currently working with partners in Durham and Toronto on the Preliminary Design Business Case (PDBC) for the Durham-Scarborough BRT, which will include up to 30 per cent of the design for the 36 kilometre corridor between Scarborough Centre and Downtown Oshawa, as well as an Environmental Assessment. We are in the initial stages of development, but are currently planning several public consultations in 2019 to introduce the next phases of work and to get some initial feedback from the community before proceeding to design. 

Anonymous's avatar
Apr 29, 2019 - 21:53

What is the status of Electrification on the Lakeshore East Corridor?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:49

Metrolinx is committed to finding the most sustainable solution for electrifying the GO rail network. That's why, in addition to studying the environmental impacts of traditional electrification, Metrolinx is examining the feasibility of another form of electrification - hydrogen powered vehicles.
You can read more about this study here: GO Transit Hydrogen Feasibility Study

Additional info about this project is available here: http://www.metrolinx.com/en/electrification/electric.aspx

Anonymous's avatar
Apr 30, 2019 - 16:47

with respect to rail corridors that run thought flood plains

what is being done to secure the safety and reliability of the lines with regard to flood plain hazards

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:54

Metrolinx recently had the Toronto and Region Conservation Authority carry out a flood exposure study of Metrolinx assets, working in conjunction with 10 other Conservation Authorities across the GTHA. 

With respect to the Barrie Rail Corridor Expansion Project, Metrolinx conducted a detailed study of stormwater management system needs that took into account climate change. Metrolinx also recently carried out an inventory and assessment of our rail corridors for culverts, bridges and embankments, and considered the impacts from the types of more extreme storm events projected with climate change.  

Metrolinx is in the process of developing and embedding climate resiliency requirements into output specifications for On-Corridor projects.

Anonymous's avatar
Apr 30, 2019 - 18:16

What is the committed date for breaking ground on the Bowmanville station?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 15:02

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar
Apr 30, 2019 - 22:09

Does Metrolinx support the extension to Bowmanville along the current EA approved route via the CP rail line and will the business case prepared by from Metrolinx to the Minister support that route and the related four new stations?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 15:02

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

rhardock's avatar
May 1, 2019 - 00:33

I submitted a long comment, but somehow my comment was lost after I edited it. Here is a quick summary of what I said:
1) There will never be enough parking at go train stations. The park and ride lot here in Bowmanville is very nice now because there are always spots there - because not many park and take the go bus. Parking will be much worse when the train station arrives (just look at Oshawa). We need to improve all transit, not just add go trains. That means allowing more people to leave their cars at home and take DRT and go buses to connect with the go train - it all needs to work together and be enhanced together. Presto is great for this, when it works. But we need more bus routes, more bus stops, and more frequent buses. The solution is not more parking, but more buses.
2) Make sure that go train stations support bicycle storage, with security cameras. And allow bikes to be on trains and buses. This will also help the parking problem.
3) We don't really need a Pickering airport. What we need is fast and efficient and affordable transit (for people with baggage) from Durham region to the Toronto Pearson airport.
4) And free wifi on trains and buses will encourage more ridership. Reduce fares. And add technology so that people can easily know when the next bus is, and the last bus, and to plan their route. Like a GPS tracking system connected to all the buses, so someone waiting at a bus stop can know exactly (to the minute) when the next bus will arrive.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 15:02

We are always looking at ways to make it more convenient for our customers to take our services, and we thank you for sharing your feedback with us. We know that parking alone will not be able to meet the needs of all the new customers who will be using our service and are committed to making it easier for customers to get to and from our stations using other forms of transportation, like cycling, carpooling, or walking. 

All of our buses can carry up to two bicycles, so you can bring your bicycle anywhere our buses go. You can also bring your bike aboard our trains except during peak hours (visit our website for more information on timing by clicking here). In addition, many of our stations offer bicycle storage, including secure bike lockers, and some stations even offer reserved bicycle parking (click here for more information) letting you rent a space in an enclosed bike storage area for a one-year period. To find out what bicycle storage is offered at your station, click here.

With respect to Wi-Fi, as you may recall, last year we tested Wi-Fi services from two different providers. It was very popular with our customers. We are assessing the results, and free Wi-Fi on our GO trains and buses remains a key goal for Metrolinx. We hope to have more details in the future. 

Susie's avatar
May 2, 2019 - 21:17

What is Metrolinx plan to reduce its carbon emissions by 30% by 2030? And beyond?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 15:05

By its very nature, providing reliable, safe and accessible public transit brings environmental and social benefits. These benefits include reduced greenhouse gas emissions and improved air quality, less traffic congestion, and wider access to jobs, businesses, schools, healthcare, and entertainment.

According to our 2015-2020 Sustainability Strategy, Metrolinx has outlined a reduction in energy use and emissions. Metrolinx has achieved the following targets set in that Strategy:

  • 15% reduction in fuel consumption per revenue seat km  
  • 5% reduction in mobile GHG emissions per revenue seat km
  • 20% reduction in total CAC emissions per revenue seat km

Further to this plan, Metrolinx will soon be embarking on the process of developing our new Sustainability Plan to span 2020-2025, which will set additional goals to achieve organization-wide over those 5 years. 

Metrolinx is undertaking numerous sustainability initiatives, and this letter only highlights some of the work we are doing on that front. For more information, visit http://www.metrolinx.com/en/aboutus/sustainability/default.aspx.

Anonymous's avatar
May 2, 2019 - 22:26

Rapid Transit has become an integral component to successful urban growth in the GTA. The proposed GO Train extension to downtown Oshawa and further east to Bowmanville is essential to facilitate eastbound commuting and reduce vehicles on the 401. Planned intensification of residential density in downtown Oshawa mandated by the Province will be best facilitated with GO Transit that residents of the downtown can walk to. Many occupants of downtown Oshawa condos and apartment rentals have moved from Toronto in search of more affordable housing, and need to commute to jobs in Toronto. Is Metrolinx going to meet previous commitments for the proposed station at the former Knob Hill site?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 15:04

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

Anonymous's avatar

GO trains operate through urban areas where they did not 15 years ago, some through villages not designed or prepared to handle the negative impact from the high volume of train traffic. The increased volume of trains is a concern for many residents living within close proximity to level crossings, and who endure loud train whistles day and night. Municipalities have limited resources to handle the impacts of regional transportation improvements and are reluctant to pass whistle cessation by-laws due to the liability and risk of increased taxes.

What mitigation or noise reduction approaches, other than whistle cessation by-laws, does Metrolinx provide to communities and existing residents negatively impacted by train whistles? How does Metrolinx balance safety and quality of life for its neighbours?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:41

As a rail operator, Metrolinx follows Transport Canada's Federal Canadian Railway Operating Rules (CROR) which requires the sounding of whistles in the interest of public safety. Apart from whistle cessation, which is a municipal led process, Metrolinx does not provide other noise mitigation measures. 

Anonymous's avatar

Anonymous
Apr 17, 2019 - 10:13

hi,

why can't the Metrolinx train coordinator make the decision in public favor?
Scenerio
- Few weeks back there was a pedestrian accident east of Guildwood or Eglinton. all the train to Scarborough, danforth, and eglinton were cancelled, but they were running express to pickering. are these train starts flying after eglinton or they are on tracks?
- Medical emergency on the train. recently also delayed by 35 mins on the train because of medical emergency. I do feel for the person who needs help, but I believe the train ambassador should also think for the person who requires help. the train we were on was express to eglinton. the person required medical emergency just close to danforth station. the train was stopped at scarborough station for 25+ minutes to wait for ambulance to arrive. I think the coordinator and ambassador should have all the knowledge for where the paramedic center are on their route. there is one paramedic center right across from Eglinton Go Station. which means the train could have arrive at eglinton station in less than 5 minutes and the person would have treated in time without waiting 25+ minutes for the ambulance to arrive at scarborough station.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:41

Thanks for reaching out. We will do our best to address both of your points.

Regarding your question about express trains: The reason we're able to offer express service between Union and Pickering is the availability of additional tracks along the corridor that enable us to bypass trains that are serving other trips, like the all-stop trip that serve customers at Guildwood and Eglinton. 

Regarding your comment about medical emergencies on trains: Safety is central to everything we do. After being notified that someone is in medical distress, continuing to operate a train past the nearest safe stopping point is never an option. There is never a guarantee that a train won't be delayed before it reaches the next stop, so continuing on would heighten the health risk for the individual in distress. 

Anonymous's avatar
Apr 17, 2019 - 10:16

I want to know why there is a train from Union-Pickering only, M-F at 3:43 pm. If you need to go East of Pickering you have to wait 45 min. between the 3:15 and the 4:00. This is 45 min and doesn't fall in with the 15 min or 30 min schedule and does not address the customers' needs. The 3:43 should go straight through to Oshawa or start adjusting your times so that there isn't a 45 min. wait between trains. Why is it that you don't feel the need to address customers' concerns?

Also why does the 4:18 Stouffville train show up at 3:50 on Platform 27 at Union, while the LSE passengers are standing in the freezing cold waiting for the 4:00 train. There is no one even boarding that Stouffville train until at least 4:00. Wouldn't it serve your customers better to have the 4:00 show up earlier instead of an empty train waiting for no one show up 20 mins early in bitterly cold weather.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:46

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We’re aware of this gap and will be addressing it with plans to expand service on the Lakeshore East line to make taking GO even better, faster and easier. 

 Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario on approval.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 1:30:25 mark.

Anonymous's avatar

Curious why the Lakeshore East line is riddled with all the system / track delays with switches since 2011 west of Whites Road and east of Guildwood. Why has this not been rectified and upgraded while one way rates constantly go up however commuters are always stuck at your mercy. Surprised no solution (proper one at that) has not been implemented to correct this ongoing issue, instead of using a band-aid to treat a amputation and wasting everyone's money.

This needs to have a proper solution implemented and one that is actually sustainable long term instead of sustainable for a fiscal quarter.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:46

As we increase service for our passengers, we’re also increasing our investments in the reliability of our assets and we’re continuing to replace both signalling and track components to improve service reliability. Safety is our top priority – railway signalling system (such as the one referenced around the Guildwood area) is very complex and it requires careful planning and extensive testing (to ensure safety) prior to making any major signalling replacements on live tracks.  We have already completed major and permanent replacements throughout that area recently to address aging track switches and more reliability based investment is currently underway to address legacy signalling issues.
 
There have been delays to operations that have occurred over the last 7 years on the Lakeshore East rail corridor. These delays are not always due to the same reason and the root cause of these failures vary in almost all instances. These delays can be due to weather, communications, dispatching, trespassing, etc. These delays can be amplified on busier corridors due to increased rail traffic like the Lakeshore East. 

There have been significant investments made in both signals and track infrastructure in order to keep our entire system at a safe and reliable state through the fast growing operational requirements we have seen and deployed over the last few years.  We will continue to ensure appropriate and responsible investments are made to ensure the safety and reliability of all our corridor assets.  

Anonymous's avatar

Anonymous
Apr 17, 2019 - 12:29

Will the go train from St. Catharines make stops in Hamilton?
I have grandchildren that live near the GO station in Hamilton and would love to take the train to visit. I live near the St. Catharines station.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:54

Yes, the train stops at West Harbour Station in Hamilton but not at the Hamilton GO Centre Station. Please visit triplinx.ca to help plan a trip from Hamilton GO Centre Station to St. Catharines.

Anonymous's avatar
Apr 17, 2019 - 13:18

We need another LE train to run to Oshawa from Union, After the 3:15 train there are NO other trains until 4:00. Tempers are high, people push and it gets overcrowded. Other trains run more frequently and this is a rush hour time as well as some people start and leave early. Please consider adding that additional train perhaps 3:40-3:45?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:54

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We’re aware of this gap and will be addressing it with plans to expand service on the Lakeshore East line to make taking GO even better, faster and easier. 

 Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario on approval.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 1:30:25 mark.

Anonymous's avatar
Apr 17, 2019 - 14:35

I've talked with staff, who have expressed enthusiasm for this idea for a few years now, but nothing has happened. The idea is quite simple. Let passengers know, before trains leave the station (particularly at Union when trains may be a platforms for many minutes) that the upper level is the quiet zone. That way, passengers can select their seating area accordingly and upstairs passengers (who value the quiet time) won't have to wait for an announcement until after the train rolls.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:59

Thank you very much for taking the time to offer this suggestion. An important consideration for us is ensuring as many customers as possible have an opportunity to hear this message. Making Quiet Zone announcements once the doors have closed and the train is moving ensures that all customers get the message, giving you a greater likelihood for peace and quiet during the remainder of your rush-hour commute. 

Anonymous's avatar

Anonymous
Apr 17, 2019 - 14:43

Paid spots cost a fortune. There needs to be swifter attention to those times when someone parks in a paid spot illegally. Or if someone parks in a no parking area partially blocks an active lane. As it is now, the Reserved Parking office does not deal with those complaints. They refer the issue to Security. Security often (and always politely) reminds callers that they have greater priority calls. Real emergencies. Fair enough. Perhaps you need to hire parking enforcement personnel whose sole job is soley to enforce the parking laws/rules? Given what I see and know about the situation in Whitby, that activity would be self-funded or even a revenue generator.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:01

Thank you very much for sharing your concerns. We agree with you that this is a problem, which is why we are developing a plan to better protect reserved parking spaces that will include stricter enforcement for those who use them improperly. Already this year, we have issued nearly 6,500 parking infractions. We're always looking at ways to improve how we engage with customers, and we agree that you shouldn't be blocked from using a space that you pay for. Your feedback has been shared with our enforcement team management as they work to improve this process.

Anonymous's avatar
Apr 17, 2019 - 14:46

Seriously, you raised the fares for those travelling the furthest from the city and yet, again, those who live the closest get the sweet deal. If I didn't have to take public transit, you can bet I'd ditch it in a second. Fares are much too high for the service received. I pay more per month than my monthly car payment! Something is seriously wrong with this scenario. Do I expect anything to be done about this? Unfortunately, no. GO Transit/Metrolinx are only in it for one thing -- the mighty dollar.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:03

Thank you for taking the time to share your concerns with us. Lowering shorter-distance fares makes taking GO a more attractive option for customers who need to travel within and around their communities--and this is true for any community across the region. When you travel shorter distances on GO Transit, you typically pay a higher price per kilometre than if you travel longer distances. These changes help to address that.

With rising market costs over the last year-and-a-half, a modest fare increase of four per cent was needed to help maintain and improve our trip options. We understand that our customers expect value for their money, and we strive to offer that with expanded and improved services. We’ve grown services for our customers by 25 per cent since the last fare increase in September 2017, with 359 more weekly GO train trips running now than a year-and-a-half ago. We’ve also made significant investments in infrastructure that will allow us to continue to increase services and improve the customer experience, including the new Whitby Rail Maintenance Facility and more than 150 new rail coaches that run throughout our system. We'll continue to bring you more services that will make GO an even better option for you.

Anonymous's avatar

Anonymous
Apr 17, 2019 - 14:57

The recent fare increase to those who have no other choice but to take GO trains is a real insult. Those passengers living within 10 km have a choice - TTC. Why is Metrolinx competing with TTC when the huge majority of the fares come from long distance commuters? In addition, in a time when we are supposed to reduce the carbon footprint and think more about the environment, instead of making transit an affordable option, Metrolinx raises fares and encourages more people to drive! Not impressed.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:05

Thank you for taking the time to share your concerns with us. Lowering shorter-distance fares makes taking GO a more attractive option for customers who need to travel within and around their communities, whether in Toronto or anywhere in the region. When you travel shorter distances on GO Transit, you typically pay a higher price per kilometre than if you travel longer distances. These changes help to address that.

With rising market costs over the last year-and-a-half, a modest fare increase of four per cent was needed to help maintain and improve our trip options. We understand that our customers expect value for their money, and we strive to offer that with expanded and improved services. We’ve grown services for our customers by 25 per cent since the last fare increase in September 2017, with 359 more weekly GO train trips running now than a year-and-a-half ago. We’ve also made significant investments in infrastructure that will allow us to continue to increase services and improve the customer experience, including the new Whitby Rail Maintenance Facility and more than 150 new rail coaches that run throughout our system. We'll continue to bring you more services that will make GO an even better option for you.

Anonymous's avatar
Apr 17, 2019 - 15:03

1. What happened to free wifi on the trains?

2. How do you justify upping the prices when the service has been so horrible? I was almost fired for being late so often! Now you have the nerve to put our fares up? Most of the delays were not even covered under the guarantee as nothing is ever your fault. If there are so many signal issues and switch problems, you should fire your engineers and find someone who can do the job right. How come there are barely any delays on weekends? Only during the week and especially during rush hour!

3. Why do we have a quiet zone when space is already at a premium? You took out our good seating and replaced it with these horrible seats that cut off at least 4 people on the middle section. They are so close together you are bumping knees with the person in front of you and so many people have to stand. So I am being punished because I want to talk on the phone or I am on the train with a friend, or people come on with kids who like to look out the top window? Sorry, we pay the same as everyone else but have to stand because we are not allowed to talk? Boo hoo you can't read a book or sleep. That's not what the train is for. Very unfair. And on top of that, you don't allow us to sit on the stairs anymore. I am a diabetic. I can't stand for 30/40/45 minutes at a time without getting sick.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:05

1. As you may recall, last year we tested Wi-Fi services from two different providers. It was very popular with our customers. We are assessing the results, and free Wi-Fi on our GO trains and buses remains a key goal for Metrolinx. We hope to have more details in the future. 

2. We've seen some recent improvements in on-time performance in the past couple months, and we hope to build on that to bring you better service.

With rising market costs over the last year-and-a-half, a modest fare increase of four per cent was needed to help maintain and improve our trip options. We understand that our customers expect value for their money, and we strive to offer that with expanded and improved services. We’ve grown services for our customers by 25 per cent since the last fare increase in September 2017, with 359 more weekly GO train trips running now than a year-and-a-half ago. We’ve also made significant investments in infrastructure that will allow us to continue to increase services and improve the customer experience, including the new Whitby Rail Maintenance Facility and more than 150 new rail coaches that run throughout our system. We'll continue to bring you more services that will make GO an even better option for you.

3. Your safety and well-being is our top priority. If you need to sit due to a medical condition, we encourage you to ride in our accessibility coach where our onboard Customer Service Ambassador can help you find a spot. We know not everyone feels comfortable asking for a seat when they really need one, so hopefully we can help you out with that.

Your overall comfort is also important to us. That's why we tested the Quiet Zone concept extensively before we rolled it out across the system, ensuring it had wide support from our customers. This is one way we can customize the onboard experience to make people feel more comfortable--whether you're someone who prefers quiet or someone who likes a good chat. The Quiet Zone is only in effect during rush-hour service, which includes any train arriving at Union Station before 9:30 a.m. and any train leaving or arriving at Union Station between 3 p.m. and 7:30 p.m., Monday to Friday. At all other times, you're welcome to join us in the top level with no restrictions.

Anonymous's avatar
Apr 17, 2019 - 17:33

When is the parking situation at the Oshawa GO going to get resolved? The west parking lot is very far (more than 10 minutes walk) and very inconvenient. Since the province is not moving ahead with the Lakeshore East extension, is there a plan to build a parking garage like the rest of the Durham region's train stations?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:14

We are always looking at ways to make it more convenient for our customers to take our services, and we thank you for sharing your feedback with us. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That's why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. We will continue working with our regional and municipal partners to look at ways to get customers to and from stations in the most convenient way possible. 

m's avatar

Please adjust the timing of LSE GO trains in the morning between 6am-8am. There is one train that arrives at Scarborough Go at 6:52am and one at 7:26am then nothing until 8:05am.
Can additional train be added for 7:30 or 7:40 and adjust the earlier trains slightly to fix the 40 minute gap during rush hour?

Also WHY does this train stall outside of Union station every single day?!? Or just stop between Danforth and Union and just sit there for several minutes?!

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:15

We're aware of this gap and we understand why you would expect more trains during this particular time of the day. We can assure you that we are working toward addressing it.

There are many factors that influence where and when we add service, including required infrastructure upgrades, competing rail traffic and available equipment. That said, we have plans to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario to deliver it.

Regarding your last comment, it is true that our trains do sometimes have to wait before entering Union Station until there is available track space. We're making major improvements to tracks and platforms at Union Station so that we can cycle trains in an out faster and prevent this from happening. As we steadily grow our services, we know that Union Station--the heart of our rail network--needs to grow with them. In the meantime, we're looking at how we can adjust our schedules to make them more reliable for our customers. Thanks very much for taking the time to reach out to us.

Anonymous's avatar
Apr 18, 2019 - 07:10

As other cities receive upgrades to their main corridors for local transportation (Ottawa, Kitchener, Toronto), will the Durham region also receive consideration for a more efficient, timely and comfortable form of transport for the highway 2 corridor other than buses which are full and brimming during peak hours? It seems to me that Durham could benefit from constructing an LRT along this corridor now before the anticipated growth makes such construction largely impossible.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:19

We’re currently in the planning stages for the Durham-Scarborough BRT, which will run along Hwy 2 and provide connections between Oshawa, Whitby, Ajax, Pickering and Scarborough. The BRT will result in more reliable and frequent bus service to enable you to get where you are going – faster – and dedicated infrastructure for buses will mitigate the bunching of buses that can lead to overcrowding, particularly during the morning rush. The BRT will meet the anticipated demand along the corridor over the next 20 years, but we’re also planning with the future in mind. The infrastructure will be designed so that it can be upgraded easily to an LRT if required, similar to the approach in many cities, such as Ottawa.  

Anonymous's avatar
Apr 18, 2019 - 10:51

Is Metrolinx phasing out unpaid parking in favour of paid parking. There seems to be an ever increasing number of empty paid spots and less unpaid spots.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:23

We have no plans to phase out unpaid parking. We monitor the demand for reserve parking and, as it increases, we do adjust the balance between paid and unpaid spots.

Anonymous's avatar

What is being done to make the new and existing Durham GO stations safer for local Active Transportation users (including people arriving by bike)? We know that it is a combined effort by MetroLinx and region/local municipalities. If we are ever going to create a first mile, last mile transportation mode shift change, much more attention is needed to first make it safe.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:23

The objective is to get as many kinds of people with different kinds of options to get them safetly to the GO stations. For a lot of stations, that means being able to develop active transportation, safe access for pedestrians and for bicycles, in addition to autonomous vehicles, more pickup and drop-off, and easier access for carpooling.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 1:15:37 mark.

Anonymous's avatar
Apr 19, 2019 - 11:18

Can you consider making the GO Train parking lots to be paid access only? There are numerous patrons who enter the parking lots simply for drop off and pick-up and this only contributes to the congestion for entry and exit daily. The TTC has done this a long time ago.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:27

We have no plans to phase out unpaid parking. We monitor the demand for reserve parking and, as it increases, we do adjust the balance between paid and unpaid spots. Regarding your feedback about pick-up and drop-off areas, we are always looking at ways to improve access to our services and we will keep this suggestion in mind as we move forward. 

Anonymous's avatar
Apr 26, 2019 - 19:54

The Ajax GO station experiences a lot of traffic in the morning commute. This traffic further spreads out to Westney road which becomes a bottleneck for traffic as there are also lots of cars attempting to get on the 401. The result is that Westney is virtually inaccessible between 7 AM and 8 AM when going southbound. It would be helpful for car and bus traffic if there could be shuttle busses that serve the northern part of Westney at Taunton by installing a GO Park & Ride for people to park their cars there and take a dedicated express bus only serving between there and the Ajax GO Station. Right now, the 915 is extremely packed providing this service and in the morning is standing room only due to all the passengers boarding all along Taunton. This will also help provide relief to the Ajax GO Station parking situation.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:32

Durham Transit knows that the Ajax transit connections are popular and are investigating ways to achieve the best customer service. Metrolinx is also working to improve the connection between GO Transit and Durham Region Transit. For more information, see the Metrolinx Station Access Plan.

UnhappyCommuter's avatar
Apr 28, 2019 - 13:26

OPG Darlington Refurb is going to change demographics of Bowmanville. Many retirees will move out, while dual-income families will move in for the lucrative jobs needed during refurb. The other earner, in each of those families, is likely to need to commute west. 401, GO train, VIA, will all get more more congested. How is GO transit and metrolinx preparing?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:36

Metrolinx has developed four options for the Bowmanville Expansion. These options, which are being shared with Durham municipalities, are currently in the framework of our business case analysis. We look forward to working in partnership with the municipalities to explore how we make these options more attractive. For more information about the options, click here.

Additionally, Metrolinx does not own sections of the rail corridor past Oshawa GO, so bringing service to Bowmanville means we have to make infrastructure upgrades that will allow us to run our trains alongside freight traffic, which has priority.

We are working with the freight companies, such as CN and CP, to explore how we can expedite and quickly get some agreements in place around options and see what's necessary to get the service introduced as quickly as possible.

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 13:25 mark.

UnhappyCommuter's avatar
Apr 28, 2019 - 13:36

The new chairs are bad. Removing a few would actually make standing a bit less ridiculous. Sure, a few more people would have to stand, but everybody would have more space - space currently being used by bad chairs.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:37

Your comfort is important to us. Admittedly, the reaction of our latest coach seats was mixed. In the summer, we invited customers to test out some new designs at Union Station to help inform in the next generation of GO train seating. We tested several types of seat cushions, headrests and armrests. We’re now reviewing the feedback and hope to have an update soon.

UnhappyCommuter's avatar
Apr 28, 2019 - 13:41

When a train is late, we have to fill out a ridiculous form online. Can this refund be automated for presto users? So we just get re-imbursed?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:37

Thank you very much for offering your feedback. We're always looking at ways to improve, so we have shared your input forward to see if anything can be done to address this. 

Anonymous's avatar
Apr 29, 2019 - 15:33

It is a bad idea. Can you stop it?

When will the go be electrified?

When will mimico station be accessible?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 16:08

In 2018, a settlement was reached between the City of Toronto, Dunpar Homes and Metrolinx, and was approved by City Council. The settlement requires that townhome purchses come with noise warnings and that Dunpar Homes pay Metrolinx $250,000 for noise-mitigation measures at the rail yard. 

We are in the process of procuring the OnCorr contract which  includes electrification.

Mimico station is scheduled to be accessible by 2023.  

Anonymous's avatar

Anonymous
Apr 29, 2019 - 21:53

Why are there no posted schedules at stations.
Several questions refer to the gap between eastbound trained from 3.15 to 4.00.
There is a worse situation . There is no train from Danforth eastbound between 16.20 and 17.26, or westbound from Oshawa from 17.45 to 18.38.
Advertising a 15 minute service and then providing a rush hour at once an hour is truly ridiculous. It seems Go can’t provide a logical consistent spacing of its schedules.
Why when the LSE got the so called 15 min. Service did LSW get only 3 trains per hour.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:49

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We’re aware of some gaps and will be addressing it with plans to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario to deliver it.

Anonymous's avatar

When I take the GO train, I take Durham Region Transit to the Station. I pay a co-fare on my Presto card to get there plus the cost of my train fare. If I drove the to station, I would park "for free" and pay the same train fare. GO Parking IS NOT actually FREE - it costs megabucks to build and maintain all those 75,000 plus parking spots! This cost is buried in the rail fare. No matter how you got to the station, you pay to park. Why not separate the parking cost from the actual rail travel cost and see whether you still need massive parking structures? It would make walking, cycling and transit to the station more popular and reduce the parking problem and road congestion. Alternatively, GO could make taking local transit to the GO station free (though I suspect this would not fully offset the parking cost included in the rail ticket or the produce equivalent benefit of separately pricing the parking). Won't PRESTO support this pricing approach? Why not give it a try?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:51

Thank you very much for offering your feedback. We're always looking at ways to make it easier to get to and from our GO stations, and we've outlined some strategies and actions for how we can do that in our GO Rail Station Access Plan. We agree that continuously expanding and relying on parking is not feasible, and we appreciate your commitment to taking transit during the first and last mile of your journeys.

Anonymous's avatar
Apr 30, 2019 - 14:21

Everyday there are multiple delays on the Lakeshore East lines. What are you doing to ensure more reliable and consistent service for your customers?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:53

We agree that you should be able to rely on GO Transit to be on time. To ensure we’re meeting our commitments to you, we’re:

  • being more proactive about equipment upgrades;
  • preparing more for extreme weather;
  • spending more time on operations training; and 
  • working more closely with our rail partners to remove congestion in the network.

We've seen some recent improvements in on-time performance in the past couple months, and we hope to build on that to bring you better service.

Anonymous's avatar

Anonymous
Apr 30, 2019 - 20:25

When will Oshawa accommodate transit user to the Go train, with 5 MANDATORY NORTH / SOUTH ROUTES? ... Harmony, Thorton, Simcoe, & Ritson, are all Main roads that extend to the Furthest Northern limits and perhaps a southern East West Route on Bloor or Wentworth, or Phillip Murry, that should all have a common central Hub that involves commuting advantages, coinciding with METROLINKS scheduling. Is it that difficult for Metrolinks management and Regional transit Management planning Teams/Coordinators to work together in Oshawa? I've lived in Pickering, Ajax, and Whitby where the central hub is their local Go train station, Yet Oshawa has The Oshawa Center as its Hub, Even through the Oshawa train station has 4 to 6 routes coming through those routes are" wandering routes" not direct routes, nor are they timely with go transit/Metrolinks schedule. Unfortunately I can not make the event.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 15:02

Thank you, we appreciate the comment. Please contact Durham Region Transit for questions specific to their current bus service schedules.  

Anonymous's avatar

Anonymous
Apr 16, 2019 - 22:01

La gare d’Oshawa n’a plus assez de stationnement pour ses passagers?
Quand est ce que l’extension vers Bowmanville sera une réalité?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:36

Nous sommes constamment à la recherche de moyens de rendre nos services plus pratiques pour nos clients et nous vous remercions de partager vos commentaires avec nous. Selon les prévisions, le nombre de passagers devrait quadrupler lorsque nous apporterons des améliorations de service majeures dans le cadre de notre programme d'expansion de GO. L'augmentation de la capacité de stationnement est un moyen de gérer cette demande croissante et nous continuerons d’investir dans cette direction. Nous comprenons cependant que les places de stationnement en elles-mêmes ne suffiront pas à répondre aux besoins de tous les nouveaux clients qui utiliseront nos services. C’est pour cette raison que nous nous efforçons d'améliorer les correspondances avec les transports en commun locaux et à rendre l'accès à nos gares plus facile par d'autres moyens de transport, comme le covoiturage, le vélo ou la marche. Nous continuons de collaborer avec nos partenaires régionaux et municipaux afin de trouver des moyens d’améliorer l’accès aux gares. 

Metrolinx a élaboré quatre options pour l'agrandissement de Bowmanville. Ces options, en collaboration avec les municipalités de Durham, font actuellement partie de notre analyse de rentabilisation. Nous sommes heureux de travailler en partenariat avec les municipalités afin de développer des moyens qui rendront ces options plus intéressantes. Pour plus d'informations sur les options, cliquez ici.

Anonymous's avatar
Apr 17, 2019 - 10:13

You have recently reduced fares for short distance travels on GO trains. Would it be possible to reduce the fare for long distance commuters as well who deserve it more - as you know, their transport costs are very high and also they have no option but to take GO. Isn't it fair that you give them an extra bit of reduction in their fares as well? Thanks.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:42

We’ve grown services by 25 per cent since our last fare increase in September 2017. Sufficient funding is required to maintain and improve the customer experience that you expect and deserve.

A significant investment in new infrastructure has been made in order to increase the capacity of the GO Transit system. As this infrastructure is brought into service, additional costs are introduced in order to operate and maintain the new infrastructure.

In addition to the increase in costs associated with new service, increased ridership and new infrastructure, a number of Metrolinx’s key cost drivers (e.g. hydro, crews, corridor and equipment maintenance, contracted services) have increased based on market conditions and contractual commitments.

Anonymous's avatar
Apr 17, 2019 - 10:25

It does not matter which train on the LE line during rush hour am and pm they are never on time.
They are either holding outside union during rush hour am and holding through out the line on PM rush hour.
Why is this and what is being done to correct it?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:46

We agree that you should be able to rely on GO Transit to be on time. To ensure we’re meeting our commitments to you, we’re:

  • being more proactive about equipment upgrades;
  • preparing more for extreme weather;
  • spending more time on operations training; and 
  • working more closely with our rail partners to remove congestion in the network.

We've seen some recent improvements in on-time performance in the past couple months, and we hope to build on that to bring you better service.

It is true that our trains do sometimes have to wait before entering Union Station until there is available track space. We know this isn't what our customers want to experience, and we can assure you that we're making major improvements to tracks and platforms at Union Station so that we can cycle trains in an out faster and prevent this from happening. As we steadily grow our services, we know that Union Station--the heart of our rail network--needs to grow with them. In the meantime, we're looking at how we can adjust our schedules to make them more reliable for our customers. Thanks very much for taking the time to reach out to us.

Anonymous's avatar

Can GO/Metrolinx consider squeezing in an express or all stop train on the Lakeshore East Line from Union Station to Oshawa Station, between the 3:15 p.m. and 4:00 p.m. trains. The 3:43 p.m. train stops in Pickering and is not convenient for a lot of commuters whose work/school schedules makes it impossible for them to catch either of the aforementioned scheduled time trains and live beyond Pickering.
Thanks for adding back the 4:50 p.m. Lakeshore East train.
Thank you for your consideration.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:47

In order to accommodate increased service, including the addition of express trains, more track capacity - three tracks - is required across Lakeshore East. We are adding more service on Lakeshore East and will explore adding express or partial express trains to the corridor. 

To listen to the response, please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-may-2-2019 at the 10:50 mark.

Anonymous's avatar

Hi there,

The traffic situation in the Ajax Go Station has gone from bad to worse during the rush hour even with the new pedestrian crossing (a very short bridge which took like 3 years to build). Are there any plans with the city to address this particular issue? Are there new entrance/exits to be built in the future?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 16:07

There are no plans to remove the pedestrian crossing under the bridge at this time. Buses will still be mixing with cars once they reach Fairall Street.

At Ajax GO, the most popular way for our customers to access the station is by driving and parking, followed by a high transit use and getting dropped off. By 2031, as detailed in the Station Access Plan, the diversity of station access is aiming to continue this trend in relative popularity.

We are working to improve access options and Ajax customers have identified a high willingness to take their local transit option as the first alternative to driving.

Ellie's avatar

Ajax GO only has one way in and one way out. Also the pedestrian walkway under the new pedestrian bridge causes traffic to back up and can take Up to 20-25mins to exit the parking lot. Alternate considerations for charging stations. My questions:
1. Can the pedestrian crossing be removed OR add a pedestrian traffic light so pedestrians must stop and wait or use the bridge
2. Is Metrolinx planning to improve exit and entry so busses and cars do not share the same exit/entry and/or add another area from the south parking lot for exit and entry
3. The charging stations were removed, to ensure we invest in sustainable energy and save our planet, will Metrolinx reconsider adding these charging stations for rental spots instead of adhoc parking? I know myself and many others that are driving electric or hybrids would pay the same $98/month with a charging station. This would allow for the profitability of these stations. I think it was a premature move to completely remove vs finding an alternate solution. If adding back in, parking preference should be location of these parking spots by the handicap parking.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:14

Investments in station access will be generally prioritized to favour pedestrian, followed by transit, cycling, pick up/drop off and parking. This will help to ensure a more efficient use of Metrolinx assets and enable growth in ridership without requiring an increase to the station footprint in order to accommodate parking. Read more about our planning for walking in the Metrolinx Station Access Plan (pg. 26-27). 

We are looking at options to once again offer an electric vehicle charging service at our stations. We will be sure to let customers know if and when we move forward with one of these options. Our ultimate goal is to ensure that any electric vehicle charging service that we do put forward is financially sustainable for both our business and our customers. We will keep your feedback in mind as we look at potential options.

Anonymous's avatar
Apr 17, 2019 - 21:57

Can you please adjust the timing of LSE Go train between 6am and 8am - there is one train at 7:26am and then nothing until 8:06am. Why is there a 40 minute gap at one of the busiest times of the day?! Many people start work at 8:30am having a 7:15am and 7:40am train would be optimal.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:15

We're aware of this gap and we understand why you would expect more trains during this particular time of the day. We can assure you that we are working toward addressing it.

There are many factors that influence where and when we add service, including required infrastructure upgrades, competing rail traffic and available equipment. That said, we have plans to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario to deliver it.

Anonymous's avatar

Anonymous
Apr 17, 2019 - 22:13

Will wi-fi be provided on trains?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:15

As you may recall, last year we tested Wi-Fi services from two different providers. It was very popular with our customers. We are assessing the results, and free Wi-Fi on our GO trains and buses remains a key goal for Metrolinx. We hope to have more details in the future. 

Anonymous's avatar

Anonymous
Apr 18, 2019 - 21:03

What is the construction status of Union Station, and when do you anticipate construction being completed. Will signage be posted to update users of Union Station ?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:27

When a transit system grows the way GO Transit is growing, your transit hub must also grow. The Union Station Revitalization Project is one of the most complicated construction projects in the country, wedged into one of the most congested parts of Toronto, and taking place while maintaining one of the busiest commuter hubs in North America. 

The City of Toronto is currently leading a multi-year revitalization at Union Station. Work is currently underway on the new Bay Concourse, which, once complete will double the platform access, and provide additional customer amenities at the station. 

When the City completes their work and turn the concourse over to Metrolinx, we will install our fixtures, service counters, and PRESTO machines. As soon as it is safe to do so, we will open the concourse to the public, currently scheduled for 2020.

Project signage around the station is updated regularly.

Updates about this project are available here: https://www.gotransit.com/en/the-future-go/improvements/union-station-revitalization

Anonymous's avatar

Anonymous
Apr 23, 2019 - 12:06

Located in Brooklin, why do we have to catch a bus to go to the train station to see that very same bus travel back through Brooklin without a stop before it heads to Yonge St? Could we not put a bus stop at the parking lot at 407/412?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:28

Thank you for your feedback. Our bus route 52 currently stops at Lakeridge and Hwy. 7. We're always looking at ways to improve, so we have shared your input with the appropriate team. 

Anonymous's avatar
Apr 24, 2019 - 07:46

Given the multiple delays this past winter due to equipment/switch failures - how do you think you performed given Canadian winters are no surprise and you are in the business of being on time with a strong level of reliability.
How do you rate your service and commitment on a rank of 1-5?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:31

We appreciate your feedback. We promise to do our best to be on time; however, sometimes delays happen. While we offer a Service Guarantee, where we credit what you paid for the trip if your train arrival is delayed by 15 minutes or more, it doesn't apply to delays caused by events outside our control, including extreme weather, emergency investigations, pedestrian incidents, track obstructions, and on-board emergencies. 

With respect to switches, there are a number of older switches along the Lakeshore East line which do not cope well under extreme weather. There are hundreds of switches across the GO Transit network, with half having already been replaced and upgraded with hot air blowers. While replacing these switches is time-consuming work, GO Transit has a plan to replace all of the older switches. 

Anonymous's avatar

Advanced Work Packaging (AWP) is a CII/COAA best practice that can greatly increase successful project delivery. Have you considered using it to avoid cost overruns and schedule delays such as those recently incurred on the Union Station Revitalization and Spadina Line 1 subway extension projects?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:36

We are always looking at ways to improve and want to thank you for your feedback. We have shared your feedback with the relevant teams.  

Anonymous's avatar
Apr 30, 2019 - 08:16

One of the issues we face here in Orono and other rural communities is the lack of public transit to the rest of our municipality and points west.
The Go bus passes Orono 13 times a day between Newcastle and Peterborough but there is no availability to us.
Adding 10 minutes to the route by passing through the village would provide transportation to and from the train not only for people who wish to travel from north east Clarington but to attract visitors from the urban areas to this lovely under used part of central Ontario.
I would ask that Metrolinx consider adding a stop in our village.
Thank you.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:50

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Apr 30, 2019 - 21:57

The parking lots at the go trains are a bit of a nightmare. will Metrolinx improve home to go station transit/promote use of DRT or car share?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 15:02

We recognize that parking has become challenging at some of our stations. We are continuously evaluating the needs and opportunities for parking and station access at all stations across the network and looking at ways to further encourage our customers to access stations in a variety of ways, such as walking, carpooling and cycling. We’re also exploring new styles of transit, such as car sharing, and ways to make local transit more attractive. For more information, see the GO Rail Station Access Plan.

We’re also currently in the planning stages for the Durham-Scarborough BRT, which will build on the existing Durham Region Transit Pulse service, running along Hwy 2 and providing connections between Oshawa, Whitby, Ajax, Pickering and Scarborough. We’re hosting public consultations throughout Durham Region over the next year to introduce and promote the project and we’ll be providing regular updates to people living, working and travelling along the corridor about the opportunities and benefits of this kind of service.  

Anonymous's avatar

Anonymous
Apr 17, 2019 - 08:52

What is happening to Toronto Mayor Tory’s plan to use existing GO commuter tracks for TTC transit purposes, in light of Ford’s latest announcement about Province’s new plans for Toronto subway lines?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:36

Like all municipalities, the City of Toronto remains a critical partner in delivering the transit that people need. This Spring, Metrolinx will solicit third party interest for new stations in and around the 12 locations previously identified through business cases, including the six SmartTrack stations. The exact specifications of the future GO Rail system will be determined through the procurement process where potential partners will submit proposals to realize the core benefits and objectives of GO Expansion. We are continuing to work with the City of Toronto to finalize the revised delivery strategy for stations.

Anonymous's avatar
Apr 17, 2019 - 10:32

As you know parking at the Pickering GO site is at a premium. Many of us pay for a spot in order to have somewhere to park. The increased parking is great. However a local construction projects workers are using the south west area to park and go to work. They contribute nothing to GO transit. On any given day there are at least 30 vehicles parked there and it is growing by the week. Many complaints to metrolinx has seen nothing take place but lip service. Why is there not more action being taken?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:47

Thank you very much for bringing this to our attention. We have shared this with our enforcement teams for them to follow up on. In the future, feel free to contact us at 1-888-438-6646 for customer service or 877-297-0642 for safety and security concerns. We'd appreciate hearing from you. 

Anonymous's avatar
Apr 17, 2019 - 14:37

How about making the upper level of trains food-free as well? That way passengers can choose whether to be seated with people blissfully enjoying their pungent treats?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:59

Thank you very much for offering your feedback. We're always looking at ways to improve, so we have shared your input with our customer service teams. 

Anonymous's avatar
Apr 17, 2019 - 14:55

Why does the 7:17 am train from Ajax to Union station waits outside of USRC at DVP bridge every single day for almost 10-12 minutes due to the congestion issues? One can understand congestion perhaps once or twice a month, but every single day? This train is supposed to be at Union at 8:04 and I can't remember the last time it pulled into Union on time. The CSR doesn't even give enough time for passengers to get off the train as they start announcing right away, this train will depart at 8:13 to Aldershot while it's 8:12 and a half and the train has just arrived Union.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:05

It is true that our trains do sometimes have to wait before entering Union Station until there is available track space. We know this isn't what our customers want to experience, and we can assure you that we're making major improvements to tracks and platforms at Union Station so that we can cycle trains in an out faster and prevent this from happening. As we steadily grow our services, we know that Union Station--the heart of our rail network--needs to grow with them. In the meantime, we're looking at how we can adjust our schedules to make them more reliable for our customers. Thanks very much for taking the time to reach out to us.

Anonymous's avatar
Apr 17, 2019 - 18:43

Why was the fare for shorter distances reduced and increased for longer distances. Living in Pickering we have no other way to get downtown Toronto unless we use the GO.
Will Presto machines be installed on the platforms in Pickering for easy access for the commuter.
Why do the LE commuters taking trains from platforms 25, 26,27 not have covered overhead protection during the extreme weather conditions like the other platforms.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:14

1. Thank you for your feedback. Lowering shorter-distance GO fares gives customers another more affordable option for travelling within their communities. You typically pay a higher price per kilometre when you take a short-distance trip versus a long-distance trip on GO Transit, and these changes help to address that. We hope you will take advantage of these new lower fares as you travel with us. 

With rising market costs over the last year-and-a-half, a modest fare increase of four per cent was needed to help maintain and improve our services. We understand that our customers expect value for their money, and we strive to offer that with expanded and improved services. We’ve grown services for our customers by 25 per cent since the last fare increase in September 2017, with 359 more weekly GO train trips running now than a year-and-a-half ago. We’ve also made significant investments in infrastructure that will allow us to continue to increase services and improve the customer experience, including the new Whitby Rail Maintenance Facility and more than 150 new rail coaches that run throughout our system. We'll continue to bring you more services that will make GO an even better option for you.

2. Thanks for your feedback. We are not installing additional PRESTO devices on platforms for safety and enforcement reasons. That said, we do regularly look at how people move throughout our stations to see how we can make improvements to how our customers pay for an access our services. If you have any additional insights you'd like to share about how you and your fellow passengers enter and exit the station, please feel free to share them with us.

3. Platform 26/27 was built to accommodate the trains that were displaced when other platforms were taken out of service to accommodate revitalization work, helping us maintain our service levels during construction. The narrow overhead canopies also ensure that freight trains can still pass through Union Station--which was designed for both freight and passenger trains. While these platforms aren't as pleasant during bad weather, the role they play in helping us maintain trips for customers is critical as we upgrade Union Station to accommodate even more trips.

Anonymous's avatar
Apr 18, 2019 - 12:34

Will Go Trains have wifi soon? What happened to the pilot project? I feel like this would be a nice feature to have considering the price we pay. Via Rail provides wifi, just saying.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:23

As you may recall, last year we tested Wi-Fi services from two different providers. It was very popular with our customers. We are assessing the results, and free Wi-Fi on our GO trains and buses remains a key goal for Metrolinx. We hope to have more details in the future. 

Jordan's avatar
Apr 23, 2019 - 12:01

In the future, with Highway 407 East and Highway 412 and 418 complete, would we be able to see new routes for Highway 407 corridor come into place.
Whitby - 401/412/407 stopping at Brock Rd, Unionville, RHC and ending at 407
Trent U - Peterborough - Cavan - 115/35 Carpool - 407 - Simcoe - Baldwin - Brock Road - Unionville - RHC - 407 Station

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:27

Metrolinx is in the process of developing a long term bus strategy. The strategy will take into account such things as future residential/employment/education/attraction centres and major new transportation infrastructure such as Highway 407, GO Expansion 15 minute service and municipal frequent rapid transit corridors.

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Apr 23, 2019 - 14:55

Is there a plan to add additional washrooms at Ajax station? Currently the male and female washrooms allow only one person to use it at a time. Long lineups during rush hour trains!

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:28

At this time, there is no construction or upgrades scheduled for Ajax GO. We will keep this suggestion for future consideration.

Anonymous's avatar

Anonymous
Apr 29, 2019 - 22:07

Is there a reason why the current bus lanes in Ajax cannot be turned into diamond lanes for two or more occupants in a vehicle after peak periods? I feel this makes better use of those lanes and relieve a lot of congestion in the area.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:49

Thank you, we appreciate the comment. The diamond lanes are administered through Durham Region. Please contact the Region for more information.

Anonymous's avatar
Apr 17, 2019 - 10:48

Hi, I want to know if there is planning to build Garage Parking as people are suffering due to insufficient parking at Oshawa Go Station.

Thanks

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:50

We are always looking at ways to make it more convenient for our customers to take our services, and we thank you for sharing your feedback with us. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That's why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. We will continue working with our regional and municipal partners to look at ways to get customers to and from stations in the most convenient way possible. 

Anonymous's avatar
Apr 26, 2019 - 22:30

Why plan to destroy heritage buildings in Aurora to insert multiple tracks when you could do so a few kilometres to the north in the open space at Mulock Drive? (More space, less obtrusive, less of a fight with concerned citizens, & likely less expensive)

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:32

Thank you for your question and for your interest in the Barrie GO Expansion project. 

As part of Metrolinx's GO Expansion program, we are building and planning towards our ultimate goal of increased train service along the Barrie Corridor. This means that we are working towards all-day service from Barrie to Toronto every 30 mins or better, plus all-day two-way 15-minute service or better between Union Station and Aurora GO Station, including a second track to enable two-way train service - all by 2025. 

In order to meet our goal of all-day two-way 15-minute service between Union Station and Aurora GO, we will be installing a second track from Union to Aurora GO, as well as a grade separation at Wellington Street. When we begin construction of the double-track and the grade separation, the Aurora GO heritage station building will be protected. 

For further information on the Barrie GO Expansion project, you can also look here at www.metrolinx.com/Barrie. Otherwise, feel free to reach out if you have any additional questions.

Anonymous's avatar
Apr 17, 2019 - 10:10

Has Hydrogen been considered... as an alternative to power trains and bus....?

Building Infrastructure for Electrical can be overwhelming......

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:41

Metrolinx is building a convenient and integrated transit system. The biggest step toward improving the GO Transit network is implementing a low-carbon emission propulsion system. Whether it’s by hydrogen-powered locomotive or overhead catenary system, or an alternative technology, Metrolinx is switching to cleaner, more environmentally-friendly trains that can accelerate and decelerate faster, cutting trips times, and serve more customers.

Anonymous's avatar
Apr 17, 2019 - 09:18

Why is it taking so long to get all day service to Hamilton? Ridiculous it is taking years and the latest is 2030? Shift some money from Toronto and get it done.

Metrolinx's avatar

Metrolinx
May 24, 2019 - 13:41

Increasing service to the City of Hamilton is a priority for us and through the GO Expansion program the City of Hamilton will receive more service than there is today. The final GO Expansion business case shows that we are looking to increase service to the City of Hamilton through a blend of services to Hamilton Centre GO, West Harbour and Confederation GO station (currently under construction). Service levels west of Burlington GO Station are dependent on infrastructure and service agreements with CN and CP, who own the rail corridors. 

Anonymous's avatar

The Oshawa GO 14:50 - Union Station 15:52 train departed Oshawa 10 minutes late due to an earlier signal issue.

Why? Why? Why?????? What is the problem with the LSE signals? Did someone turn on their microwave again?

Metrolinx's avatar

Metrolinx
May 24, 2019 - 14:14

We agree that you should be able to rely on GO Transit to be on time. To ensure we’re meeting our commitments to you, we’re:

  • being more proactive about equipment upgrades;
  • preparing more for extreme weather;
  • spending more time on operations training; and 
  • working more closely with our rail partners to remove congestion in the network.

We've seen some recent improvements in on-time performance in the past couple months, and we hope to build on that to bring you better service.