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Will Metrolinx please describe how the ToD process works, and explain how efforts will be made to bring greater transparency to both the processes involved and the agreements themselves?
When Metrolinx was caught in the middle of a slew of accusations related to political interference in transit planning, the business case and decision gate processes were laid out in very clear terms. With recent government changes to station approvals and the need for transit oriented development agreements, we are back to opaque processes that keep communities out of the loop. This needs to change.
GO Transit's recent fare adjustments are slowly opening it as a choice alongside the TTC for travelling around Toronto. Still, we cannot combine GO Transit, UP Express, VIA Rail, and local agencies without significant cost; their prices for going to the same place can differ wildly. To trust transit as a replacement for a car, I need to be able to hop on the half-empty train that my phone just informed me is departing in five minutes without worrying that it's going to triple the cost of my journey. Have you considered a model such as Transport for London's low-threshold price capping to harmonize fares and allow riders to use all public networks without penalties?
Wondering if there are any updates on this? The pilot was run a year ago and there has been very limited information on this since that time. I actually participated in the pilot and did not have any connection issues. Yes, it was slow but at least it was a consistent connection, which is more than we get with cellular service.
When is the double tracking of the Stouville Line expected to complete? When will we see the next wave of service improvement on the Stouville GO Line? There seems to be little to no advancement for the Scarborough Junction. Are you committed to grade separate the junction to increase train service? What is the timeline for it?
My question is, with the growth in York Region, when will the YorkU station be shut down, and the new Concord GO station be constructed? We have serious traffic problems and the area of Concord/Thornhill needs to have better access to downtown Toronto. The VivaNext project will be completed by December, and there are no signs of the Concord GO station at all. This is a very important station for the area, and it will help commuters get out of their cars and into transit.
We need transparency. We need to know what we can expect, especially pertaining to First Capital's future at Humber Bay Shores and the proposed Go Station.
The Richmond Hill GO Train line is becoming quite a congested ride for Langstaff commuters and of course, the stations further south. The situation worsened when the Gormley Station was added and suspect that when the Bloomington Station becomes active things will get even worse. I completely understand that Gormley and Bloomington commuters need transit options, but adding additional stations and commuters without increasing the frequency of the trains to handle the extra load makes for a frustrating commute.
Will Metrolinx consider adding extra rush hour trains and all-day service for the Richmond Hill Train corridor? One or two extra rush hour trains and one train every hour during non-peak periods would be excellent options for commuters to get downtown throughout the day and subsequently take the load off of GO buses, York Region buses and the TTC subway line. A late evening northbound train (10:30PM, 11:00PM) would also be a nice option for commuters after sporting events, concerts or theatre shows.
It seems like all of the other GO Transit train lines are offering extended service, all day service, weekend service. The Richmond Hill Line runs trains south in the morning rush hour only and north in the evening rush hours only. When is the service going to be expanded to include two-way service and weekend service?
Has Metrolinx considered moving some of the buses that stop or terminate at Yorkdale GO Bus Terminal to the Highway 407 Bus Terminal? This however is a bit inefficient since there are no highway ramps from Highway 400 Northbound nor Southbound to Highway 407 and exit Jane Street. Dedicated bus-only ramps could improve the accessibility of Highway 407 Bus Terminal for buses coming and going from all directions.
When? Particularly for UP express but all owned lines were promised in 2014. Up was promised by the minister by 2017. It is now 5 years after that promise and not one inch of catenary has been installed, nor have Rfeoi’s been issued for electric vehicles.
When is the all day train service going to start for the Richmond Hill/Gormley line? There’s been mention of an all day service however no start date in site.
Two years ago, GO removed all the posted-style schedule and route information at stations, terminals and park-and-ride sites. There is still no replacement information, either static or through TV screens. Could GO please ensure that stations, terminals and park-and-ride sites have information available showing the bus routes that serve each stop, and their schedule?
For your response... At your Langstaff Station, I'm noticing the demand for parking (esp. at the south lot) has been exceeding the supply. This is a good sign, as it indicates increased local interest for taking GO trains and buses from Langstaff Station! However, it is also clear that parking shortages may be discouraging customers from using your services, i.e. for fear of not finding parking, getting tagged, etc. (Similar to other GO stations, you're becoming a victim of your own success. Well, actually...it's your customers who are becoming the victims!)
To address this "first/last mile" issue, it would help if GO would either: (a) Expand parking (b) Consider (again) implementing modest parking pricing options (b) Work with YRT to initiate an 'innovatively simple' local shuttle bus service which would serve the Thornhill area (i.e. south of Langstaff between Yonge and Bayview) (c) Meet with the community to collaboratively develop some potential solutions to address "first/last mile" challenges for Langstaff Station.
Let's put some heads together so we can figure this out!
We need a pedestrian bridge at Old Cummer station. The community is cut in half by the tracks. People are forced to walk across tracks. Many have to drive even though would rather walk. Pineway and Zion schools need buses even though kids can walk. The recreational path stops at the tracks. Please build us a bridge. Thanks
There are many cases where GO buses are supposed to wait for a connecting train before departing, even if that train is delayed. This indicated on the schedules with an 'h' next to the departure time. I have had multiple instances of buses departing before a delayed train arrived. Speaking with bus drivers, it seems they are not informed that a train is late, and hence may end up departing because a different train has arrived. Could GO make sure bus drivers are told when the connecting train will be late, and ensure they hold until the train arrives? Alternatively, if a train is very late and the bus departs anyway, could GO ensure train passengers are told, so they can make an informed descision about what to do (different bus, taxi, call a family member of pick-up, wait inside for next bus, etc.)?
Ontario has snow. Mostly, we cope with it. Sometimes it causes all sorts of major issues on the roads, and this causes all sorts of disruption to GO buses. That's life. Now, GO knows when things are going badly. What would be great if passengers on trains or waiting at stations were told by on-train or station staff "Your bus will be 20 minututes late because the 401 is a nightmare". Sure, we wouldn't get home any faster - but at least we could wait inside in the warm, and get home without frozen faces. Could GO make sure it communicates in this way during disruption?
I just found out that us Milton residents have no access to Oakville anymore as of June 29th!! How could you do this? How are the students going to go to sheridan college in Oakville from Milton? Also route 24 to Cambridge is cancelled. Please tell me you will substitute this with another route. Why not make the route 25 and 29 have stop overs to the Milton Park and Ride? there is no way for us to get between the Milton Go and the Park and Ride, not even the Milton transit goes there all day. Milton is the fastest growing city in canada!! Also no service to the Premium outlets??? C'mon its been there for 6 years now. When are we going to get service..Thanks
In April, Metrolinx increased fares on UP Express (yes, increased by at least 10% for daily users, since monthly caps no longer apply), recommending that commuters use GO service instead. What conveniently wasn't mentioned is how GO doesn't serve UP stations at all on weekends and only in one direction during peak hours.
Question 1: what are your short-term plans for allowing UP commuters hit with the fare increase to use GO? Such as stopping the 15:16 and 16:09 trains from Bramalea at Weston and Bloor? Converting equipment trips to in-service trips (e.g. from Union at 6:47 and 7:02, from Bramalea at 18:10)? Additional evening service?
Question 2: could GO fares be allowed on UP on weekends, when there is no other service to Weston and Bloor?
Please advise us when you will implement all day 2 way Milton Go train service to the fastest growing city in Canada. Also update us on any new routes coming to Milton in the near future. We also need all day service from Milton Go to the Milton Park and Ride, and from Milton Go to the Oakville Trafalgar park and ride.
Can we please have express trains from Barrie. By the time we drive to the Go, take the train and then arrive at work, we could have flown to Florida. This is not an exaggeration, unfortunately
Can we please have express trains from Barrie. By the time we drive to the Go, take the train and then arrive at work, we could have flown one way to Florida. This is not an exaggeration, unfortunately. Please help
As the Lakeshore line has the most frequent service, running every 15 minutes during rush hour and stopping and Danforth, why is it that the Stouffville line added the Danforth stop?. And indicating the reason is because the same tracks are used is not an acceptable reason.
If you are looking at the infrastructure and how York region is developing, Danforth does not need to be added to even slower the service. Danforth is a 15 minute Subway TTC ride from King Station. This is not fair to the riders of the Stouffville line by adding unnecessary stops
Could Metrolinx please say how GO Bus service hours it provided in the past two financial years, and how many it is planning for the current financial year?
Is Metrolinx doing any work on studying or designing the downtown relief line pending an potential upload from the TTC? What are the base assumptions related to that work and what is the schedule?
Please advise, who is responsible for cleaning the area from the garbage alongside the railway tracks? The area looks very dirty that wasn’t clean for years especially during spring time after the snow comes out.
With route 38 GO bus cancelled, are there any plans to replace it once the 427 has been completed along with the widening of Major Mackenzie? We need transit alternatives in West Vaughan since the Bolton GO line has been deferred past 2041 and GO bus service has been cut. Better bus feeder services would reduce parking needs at existing GO stations. Is there any movement on the Bolton GO train at all?
- How do you plan to address the parking shortage in general, and in particular, at the Aurora GO station? - When do you plan to open the Bloomington GO station?
Why is 15 minutes tap before the departure time a must for the claim? Can we not tap 20 minutes earlier to secure the seat? Or what about miss the train ahead which the tapped time will become 30 mins. We have to make the call for the claim that means more manpower at your end answering calls and our time to make the call.
1. The Stouffville Line need more express trains - particularly during peak hours 2. Signage for the Quiet Zone on the upper cars needs to be more concise - I believe it reads the Quiet Zone is in effect for peak hours - what are peak hours? I suggest the Quite Zone be in effect for ALL hours the train is operational.
The sidewalk coming into Malton GO station from Derry Rd runs as far as the first parking access (on the right) and then... stops. There's no sidewalk the rest of the way. Instead, we have to walk in the roadspace, dealing with cars wanting to either park in a hurry or get home in a hurry. Could GO make it a priority to add this badly-needed sidewalk for pedestrian safety?
When/Are we ever going to get more service between Kitchener and Toronto and vise versa. Especially late night service that allows you to go to an event in Toronto that lasts until 11:00 - 11:40pm and still be able to take transit back to Kitchener after. The Summer especially, when there are many concerts/events at the CNE/Ontario Place.
Is Metrolinx doing any work on studying or designing the downtown relief line pending an potential upload from the TTC? What are the base assumptions related to that work and what is the schedule?
In 2015, Metrolinx announced that evening and weekend train service to Brampton would start in 2017. It's 2019 now. What's standing in the way here? Please don't say you "add service when and where you can" – the question is /why/? Is bus ridership lower than expected? Are crews in short supply? Did CN backpedal on how many trains they would allow?
When do you anticipate the construction at the Bathurst and Atkinson intersection will be completed? I believe that the current situation is dangerous for both vehicles and pedestrians. Thank you.
When are you going to implement a pick up service for Maple go ? Same as aurora ? Was looking at your plans and it selectively left my home out. Also, when will you decrease the cost of parking ?
I am asking about the Stouffville line and if it’s possible to extend the line all the way to Uxbridge and when construction might occur. Also when are the new stations and updating ones going to finish? I am really excited for the new ones to open as soon construction is finished and I would also say thank you for all your hard work and effort in construction these stations and service.
Are there any serious discussions to ease the pain of the major traffic stress on Rutherford street and Major Mackenzie by expanding Langstaff from Woodbridge to Dufferin & Highway 7?
What is your proposal on reducing the incidents where riders would sit in their vehicles, engines on, while waiting for the GO? Would you consider public announcements on this topic to raise awareness? I’ve previously submitted this question/comment to your general Contact Us page and received a scripted response without further action.
Caledonia and Mount Dennis GO stations were supposed to open in conjunction with the Eglinton Crosstown in 2021. However, we are 2 years away and seems like contracts for these 2 GO stations have not been awarded yet. It is highly unlikely these stations can be built in 1 year. What is the status of these 2 GO stations?
-Is anyone in senior mgmt. team taking GO train? -If so what do you think about the seats? Do you find the seats comfortable? -Have you sat on the seats of the new coaches (It’s hard as rock and you literally slide off the seat as its sloping downward)? -Why can't you offer the same type of seats as on the GO bus?
I've been using GO for many years and, in past 10 years, seen the cost of one way fair increasing by over 100%! One way trip used to cost me around 4$ in 2009 and now 8.54$ but my wages certainly haven't kept up the same pace of increase. -Can you also provide insight as what you're doing to control the ever increasing costs of using GO?
Last month there was an "initiative" to decrease the cost of GO fair by decreasing cost for first zone travelers and increasing cost for longer trips. -Can you tell us what percentage of travelers get off within the first zone VS the rest?
I can't effort paying for paid parking spots that are taking over the free parking pools.. -What are you doing to address the parking shortage?
What is your plan to expand parking at overflowing go stations like Rutherford and maple go. I see condos going up but no space for expanding parking in that area.
When is the Stouffville line going to get express service? Why not consider implementing an express service bypassing stations between union and unionville during rush hour?
You ask commuter "See Something, Say Something". I have been telling Go that the shelter at Centennial (near McCowan Road) has cigarette buds for the past many years. You have done nothing to stop or catch those smokers. Why?
I have seen online that additional stops are being proposed on the Barrie line that I personally feel are not necessary. For example, why is the Caledonia stop being proposed when there is already a TTC connection available at Downsview Park?
Second, why is a stop being added at Kirby? Isn't it cheaper to add more parking at King City and Maple to meet the demand? If the issue is not having enough room for parking at ground level or no room for a garage, what about underground parking? My commuter friends from King City GO would really appreciate more parking that is NOT reserved!!!
The only station additions I would support are in Concord/Thornhill/Woodbridge and Innisfill as these are under-served areas, not Kirby.
The reason I bring these examples up is that a lot of people appreciate and love the fact that you can currently take a train from Aurora to Union in under an hour on the Barrie Line and adding too many stops would simply mean a longer commute, unless express trains are going to be added. Taking the GO Train should be a way of getting to and from downtown Toronto quickly, not take the same amount of time as driving.
As noted, the Ontario Line will likely be using smaller trainsets, but it will also be built through a complex downtown environment, where station building is a monumental task in itself.
Considering that it's taken around ten years to build both the Spadina Line (through greenfield) and the Eglinton Crosstown (through a less built-up environment)- not including the additional time it took to undertake the environmental and engineering studies- how will the Ontario Line realistically make the 2027 deadline from 2019?
How fast will the government be able to tender the project?
I like others are very very dissapointed in Go Transit removing Route 20, we have a boat load of students who rely on the route to get to Oakville, Now we have to go to Mississauga then back west, we are looking at 3x the time it originally took.
The least you can do is extend the route 21 from Milton Go to the Park and Ride so us students can transfer to the route 25 or route 29 and take us to the WInstoN Churchill parkway.
You even eleminated route 24 that took us to the Park and Ride in the afternoon, and no the Milton Transit only services the park in ride during rush ours. Shame on Go Transit, this is the fastest growing city in Canada.
Please consider extending route 21 to the park and ride, its our only hope to get to college. UNBELIEVABLE!!!
Hi metrolinx, as a day to day rider on RHL I am wondering if Meteolinx has any plans at all to increase the service level including increase the service frequency and length of the each train. As we all know RHL has been recognize as one of the most under served GO train lines in GTA.
What is the status of the Mulock GO station on the Barrie line? Is it going ahead? Will it receive 15 minute electrified service? Currently, points north of Aurora have severely degraded service compared to a couple of years ago, which makes GO a less attractive option.
When our schedule train is cancelled last min, why does GO transit not have bus service from Union Station? every trip interruption we are asked to take TTC then take bus which normally takes 4 to 5 hours to get to our destination. Instead of making us do all that please just have a GO bus available from Union. Hope this will be implemented.
It is exciting to see finally that there will be more train service back and forth from downtown. My question is will there be additional PARKING at Milliken and Unionville GO stations. Plus can the traffic lights be a bit smarter to accommodate the traffic during peak time of passengers leaving the GO stations. ... Thank you .
Development of more parking has been promised and nothing has been started to date. Transit to and from the station is very limited and based on the current fare structure, I feel being forced to pay additional fees for reserved parking to ensure a parking space is completely unreasonable. I'm paying close to $100 a week for the train and I don't go into the city. When is Metrolinks going to fulfill their promises? DS
When will more parking spots be added to the Bradford Go Station? If you don't arrive by 7:00 a.m. there is no parking available which is unacceptable! And you keep adding more and more reserved spots which makes taking the GO Train that much more unaffordable for the average person when you add in the already high cost to board the train!
When will you stop treating the passengers on the Richmond Hill line like cattle? Trains and platform are overcrowded. Fares keep going up with no improvement in service, while all other lines get much better service.
One day we ended up with a 12-car train and you can tell people were happy and comfortable. Then the next day, back to the cattle car experience.
Stop giving us vague non-answers and excuses and do something. We're not animals.
There is currently no bus serving the Newmarket or East Gwillimbury Go Train station from the surrounding neighbourhoods. There was some bad attempt at this last year but none of the busses aligned with the trains and this meant it added an additional 30-45 min to an already long commute to union station so 1hr 5 min turned into nearly 2hrs! This is not practical. There should be more community busses servicing newmarket particularly new suburbs around Bathurst/Davis and Bathurst and Green lane. Only one bus services such a large area and doesnt go anywhere useful or relevant. Everone in that suburb has to drive to the GO lot and there is not enough parking. Carpooling is also not always possible. Please try to integrate something with YRT. The Dial a ride is also useless. I tried using it 2 times and car never showed up. Was left stranded and had to take a cab.
Long overdue, but we need a Go bus that can take us to the Toronto Premium outlet service in Halton, or a bus that goes by there with stops. The mall has been existing since 2013 and still no service. And still no local Milton Transit service.
Why are more reserved spots being released at King? Where is everyone else supposed to park? Website says more parking is coming to King in 2019. When?? Parking situation is a joke! Nothing available after 6:30 am. Unacceptable yet prices just keep going up. Everyone is beyond frustrated!
Hi there, When will going to get the promised extra parking spots at Bradford GO station? By 7AM the parking lot is full and I don't aforde to pay the extra tax for a reserved spot as the faires are already super high.
When will GO add entrance gates for reserved parking lots where patrons pay $100 a month to park? There are people who insist to drop off and pickup passengers while idling in and around reserved parking spaces. This impedes the ability of reserved parking users to park in their designated spots and also causes undue congestion and risk at peak hours of the day. If you would observe anywhere else in the city where one pays $100 to park, there is a gate for entry and exit and it's streamlined. TTC has paid parking only.
In March, Mr. Verster sent a letter to York University about GO bus service to the university that seemed very political and appeared to misrepresent the circumstances to the point where it was misleading to the public. I would like to know Mr. Verster's views on why he thought it was appropriate for a government public servant to engage in such political and deceptive practices, and on where he sees the line for the CEO between politics, commercial concerns, and public integrity.
Seems like Metrolinx is focused too much on finding transportation solution and much less on creating parking solutions for their customers. From April 2018 to January 2019, Metrolinx saw overall growth at 5.8 per cent in ridership. Could you tell us what was the growth in terms of parking spaces? I am sick and tired of arriving to the station and not finding parking, missing the train and arrive exhausted to work. I switched to driving to work combined with TTC ride as many others did too. I know that you have plans for the future but we need solutions now. In my opinion parking issues will cap GO ridership
parking at Newmarket GO is laughable, and not everyone has the luxury of biking or walking to the station, and only 3 shuttle buses provided by YRT, I was shocked when forced to take this alternative. what are your expansion plans? there are now double the trains, but less parking considering valuable space has been designated to those who want to pay for a spot, again, not everyone has this luxury. East Gwillimbury is also quite full, so not a good option.
Hi can the car pool interim design be changed. This is an absolute zoo during rush hour pick ups. The frustration levels are getting out of hand with individuals parking any which way that ties up the exit. It’s very tight now to do a proper turn to exit. I feel this is an unsafe design that will lead to aggressive behaviors by the drivers. I would highly Recommend some enforcement staff regularly attend this car pool site during evening rush hour pick up. It’s getting out of hand!! I plan to attend this session and I am sure I am not the only one with this concern
why do a grade separation at Rutherford when they do not have freight trains and Elgin Mills in Richmond Hill has both freight and GO train service? who decided that? Wonderful politicians in Vaughan!
How much is Metrolinx spending on French translation? Not only is it a waste of paper but the cost of translation is a burden all riders have to bear. Given that French is not even in the top 10 spoken languages in the GTA, why are we subjected to messages in French?
The crosstown construction is causing a big mess on Eglinton. Metrolinx rarely solicits feedback about reducing community impacts, rarely replies to email about the construction, and rarely seems concerned about the effects of their construction decisions on local businesses or local residents. For example, Metrolinx dumped a diesel generator in front of my building that they have been running 24/7 for around 5 months now, and after months of complaining, their "compromise" was to throw some gym mats on it. How is Metrolinx going to try improving its construction practices before inflicting this misery on the rest of the city?
Union Station is getting so much better and I enjoy using it but often my business in Toronto puts me closer to Danforth Station. Too many times I've not noticed that the scheduling leaves me standing on the eastbound platform while trains zoom past me. I appreciate that there are probably not enough passengers to make interfering with the express trains feasible but what if Danforth was encouraged as an alternative to Union? And then get the Carlton street car in sync to get GO passengers from Main subway to the GO Station with a new TTC Stop convenient to the GO.
Please explain what will happen with parking at the station when the parking structure will be built. Where will reserved spots go? Will there be free parking elsewhere? When will this happen? I received an email about a potential pilot project involving transfers to the GO station by car. It seems like a good idea to me. Is this happening?
Comments
Transparency for Transit Oriented Development Agreements
HBSRRAWill Metrolinx please describe how the ToD process works, and explain how efforts will be made to bring greater transparency to both the processes involved and the agreements themselves?
When Metrolinx was caught in the middle of a slew of accusations related to political interference in transit planning, the business case and decision gate processes were laid out in very clear terms. With recent government changes to station approvals and the need for transit oriented development agreements, we are back to opaque processes that keep communities out of the loop. This needs to change.
Fare integration for Ontario's transit systems
Andrew D.GO Transit's recent fare adjustments are slowly opening it as a choice alongside the TTC for travelling around Toronto. Still, we cannot combine GO Transit, UP Express, VIA Rail, and local agencies without significant cost; their prices for going to the same place can differ wildly. To trust transit as a replacement for a car, I need to be able to hop on the half-empty train that my phone just informed me is departing in five minutes without worrying that it's going to triple the cost of my journey. Have you considered a model such as Transport for London's low-threshold price capping to harmonize fares and allow riders to use all public networks without penalties?
Wi-Fi on GO Trains
anonymousWondering if there are any updates on this? The pilot was run a year ago and there has been very limited information on this since that time. I actually participated in the pilot and did not have any connection issues. Yes, it was slow but at least it was a consistent connection, which is more than we get with cellular service.
Stouville GO Line Service
anonymousWhen is the double tracking of the Stouville Line expected to complete? When will we see the next wave of service improvement on the Stouville GO Line? There seems to be little to no advancement for the Scarborough Junction. Are you committed to grade separate the junction to increase train service? What is the timeline for it?
Moving of YorkU station and building Concord Station
anonymousMy question is, with the growth in York Region, when will the YorkU station be shut down, and the new Concord GO station be constructed? We have serious traffic problems and the area of Concord/Thornhill needs to have better access to downtown Toronto. The VivaNext project will be completed by December, and there are no signs of the Concord GO station at all.
This is a very important station for the area, and it will help commuters get out of their cars and into transit.
Express Trains
anonymousWhy is there a focus on all day service when the majority of users want faster peak travel time? Make express trains a priority.
Transparency with decisions
anonymousWe need transparency. We need to know what we can expect, especially pertaining to First Capital's future at Humber Bay Shores and the proposed Go Station.
WiFi on the GO
anonymousWill we ever get the promised free WiFi on the GO. I tought that the recent increase of fare was to cover the cost for this.
Barrie line express trains
anonymousWe really need to shorten our peak travel time. Can we make express trains a priority for Barrie line?
Richmond Hill GO Train - Additional Service?
anonymousThe Richmond Hill GO Train line is becoming quite a congested ride for Langstaff commuters and of course, the stations further south. The situation worsened when the Gormley Station was added and suspect that when the Bloomington Station becomes active things will get even worse. I completely understand that Gormley and Bloomington commuters need transit options, but adding additional stations and commuters without increasing the frequency of the trains to handle the extra load makes for a frustrating commute.
Will Metrolinx consider adding extra rush hour trains and all-day service for the Richmond Hill Train corridor? One or two extra rush hour trains and one train every hour during non-peak periods would be excellent options for commuters to get downtown throughout the day and subsequently take the load off of GO buses, York Region buses and the TTC subway line. A late evening northbound train (10:30PM, 11:00PM) would also be a nice option for commuters after sporting events, concerts or theatre shows.
Richmond Hill Line Train Service
anonymousIt seems like all of the other GO Transit train lines are offering extended service, all day service, weekend service. The Richmond Hill Line runs trains south in the morning rush hour only and north in the evening rush hours only. When is the service going to be expanded to include two-way service and weekend service?
Weekend service
anonymousI'd like the Richmond Hill line to have some kind of service on weekends, even if its intermittent. Even one bus every 90 minutes would be excellent.
Has this option been explored? What was the outcome?
Speeding Up Effective Transportation for Today
anonymousHi,
What can community activists do to help speed progress along?
The newest plan is slated for 2041 and at that point I'll be in my 50's.
More Bus Service at Highway 407 Bus Terminal
LeoHas Metrolinx considered moving some of the buses that stop or terminate at Yorkdale GO Bus Terminal to the Highway 407 Bus Terminal? This however is a bit inefficient since there are no highway ramps from Highway 400 Northbound nor Southbound to Highway 407 and exit Jane Street. Dedicated bus-only ramps could improve the accessibility of Highway 407 Bus Terminal for buses coming and going from all directions.
Electrification
WestonWhen? Particularly for UP express but all owned lines were promised in 2014. Up was promised by the minister by 2017. It is now 5 years after that promise and not one inch of catenary has been installed, nor have Rfeoi’s been issued for electric vehicles.
Richmond Hill/Gormley All Day GO Trains
anonymousWhen is the all day train service going to start for the Richmond Hill/Gormley line? There’s been mention of an all day service however no start date in site.
Express trakns for Barrie line
anonymousWill it be possible to have express trains for Barrie line? Driving to downtown is taking less time than riding the GO.
Pearson Express #40
anonymousAre there plans to extend the Pearson Express #40 bus service east into Markham (Unionville or 9th Line)?
It would be an efficient alternative for those of us living east of Highway 404 wishing for convenient access to the airport or Hamilton.
Thank you.
GO bus information at stations and terminals
SilverTTwo years ago, GO removed all the posted-style schedule and route information at stations, terminals and park-and-ride sites. There is still no replacement information, either static or through TV screens.
Could GO please ensure that stations, terminals and park-and-ride sites have information available showing the bus routes that serve each stop, and their schedule?
All day 2 way train service to Kitchener
anonymousWhy is this service not yet avail. Where did the conversation go? It was all but happening and then...silence.
Connecting to Langstaff GO Train Station
anonymousFor your response...
At your Langstaff Station, I'm noticing the demand for parking (esp. at the south lot) has been exceeding the supply.
This is a good sign, as it indicates increased local interest for taking GO trains and buses from Langstaff Station!
However, it is also clear that parking shortages may be discouraging customers from using your services, i.e. for fear of not finding parking, getting tagged, etc. (Similar to other GO stations, you're becoming a victim of your own success. Well, actually...it's your customers who are becoming the victims!)
To address this "first/last mile" issue, it would help if GO would either:
(a) Expand parking
(b) Consider (again) implementing modest parking pricing options
(b) Work with YRT to initiate an 'innovatively simple' local shuttle bus service which would serve the Thornhill area (i.e. south of Langstaff between Yonge and Bayview)
(c) Meet with the community to collaboratively develop some potential solutions to address "first/last mile" challenges for Langstaff Station.
Let's put some heads together so we can figure this out!
Pedestrian bridge at Old Cummer
anonymousWe need a pedestrian bridge at Old Cummer station. The community is cut in half by the tracks. People are forced to walk across tracks. Many have to drive even though would rather walk. Pineway and Zion schools need buses even though kids can walk. The recreational path stops at the tracks. Please build us a bridge.
Thanks
Schedule
anonymousWhy is the schedule for the Richmond hill line so limited? Also why is the train speed so slow?
GO buses holding for connections
SilverTThere are many cases where GO buses are supposed to wait for a connecting train before departing, even if that train is delayed. This indicated on the schedules with an 'h' next to the departure time.
I have had multiple instances of buses departing before a delayed train arrived. Speaking with bus drivers, it seems they are not informed that a train is late, and hence may end up departing because a different train has arrived.
Could GO make sure bus drivers are told when the connecting train will be late, and ensure they hold until the train arrives?
Alternatively, if a train is very late and the bus departs anyway, could GO ensure train passengers are told, so they can make an informed descision about what to do (different bus, taxi, call a family member of pick-up, wait inside for next bus, etc.)?
Communication about disruption
SilverTOntario has snow. Mostly, we cope with it. Sometimes it causes all sorts of major issues on the roads, and this causes all sorts of disruption to GO buses. That's life.
Now, GO knows when things are going badly. What would be great if passengers on trains or waiting at stations were told by on-train or station staff "Your bus will be 20 minututes late because the 401 is a nightmare". Sure, we wouldn't get home any faster - but at least we could wait inside in the warm, and get home without frozen faces.
Could GO make sure it communicates in this way during disruption?
Links to full schedules
SilverTCould the GO website provide a link to the page with full (PDF) schedules for each route on the homepage when you click 'see schedules'.
The words 'see schedules' imply that you should be able to see the schedules, but that's not the case currently.
Are you going to replace the Route 20 and 24 with anything?
JoeyCI just found out that us Milton residents have no access to Oakville anymore as of June 29th!! How could you do this? How are the students going to go to sheridan college in Oakville from Milton? Also route 24 to Cambridge is cancelled. Please tell me you will substitute this with another route. Why not make the route 25 and 29 have stop overs to the Milton Park and Ride? there is no way for us to get between the Milton Go and the Park and Ride, not even the Milton transit goes there all day. Milton is the fastest growing city in canada!! Also no service to the Premium outlets??? C'mon its been there for 6 years now. When are we going to get service..Thanks
Mitigation of UP Express fare increase for commuters
anonymousIn April, Metrolinx increased fares on UP Express (yes, increased by at least 10% for daily users, since monthly caps no longer apply), recommending that commuters use GO service instead. What conveniently wasn't mentioned is how GO doesn't serve UP stations at all on weekends and only in one direction during peak hours.
Question 1: what are your short-term plans for allowing UP commuters hit with the fare increase to use GO? Such as stopping the 15:16 and 16:09 trains from Bramalea at Weston and Bloor? Converting equipment trips to in-service trips (e.g. from Union at 6:47 and 7:02, from Bramalea at 18:10)? Additional evening service?
Question 2: could GO fares be allowed on UP on weekends, when there is no other service to Weston and Bloor?
Milton Go train, all day service
JoeyCPlease advise us when you will implement all day 2 way Milton Go train service to the fastest growing city in Canada.
Also update us on any new routes coming to Milton in the near future.
We also need all day service from Milton Go to the Milton Park and Ride, and from Milton Go to the Oakville Trafalgar park and ride.
Barrie Express Train
anonymousCan we please have express trains from Barrie. By the time we drive to the Go, take the train and then arrive at work, we could have flown to Florida. This is not an exaggeration, unfortunately
Barrie Express Train
anonymousCan we please have express trains from Barrie. By the time we drive to the Go, take the train and then arrive at work, we could have flown one way to Florida. This is not an exaggeration, unfortunately. Please help
Stouffville GO Train Stops
anonymousAs the Lakeshore line has the most frequent service, running every 15 minutes during rush hour and stopping and Danforth, why is it that the Stouffville line added the Danforth stop?. And indicating the reason is because the same tracks are used is not an acceptable reason.
If you are looking at the infrastructure and how York region is developing, Danforth does not need to be added to even slower the service. Danforth is a 15 minute Subway TTC ride from King Station. This is not fair to the riders of the Stouffville line by adding unnecessary stops
Stouffville GO express
anonymousCan we have the express train for Stouffville GO?
GO bus service levels
SilverTCould Metrolinx please say how GO Bus service hours it provided in the past two financial years, and how many it is planning for the current financial year?
All day go
anonymousWhat decade are we going to get all day in Hamilton? You might as well close down the west harbour station as only one train a day goes there...
Who is working on the downtown relief line?
John MooreIs Metrolinx doing any work on studying or designing the downtown relief line pending an potential upload from the TTC? What are the base assumptions related to that work and what is the schedule?
Garbage alongside the rails
anonymousPlease advise, who is responsible for cleaning the area from the garbage alongside the railway tracks?
The area looks very dirty that wasn’t clean for years especially during spring time after the snow comes out.
West Vaughan Service
anonymousHello,
With route 38 GO bus cancelled, are there any plans to replace it once the 427 has been completed along with the widening of Major Mackenzie? We need transit alternatives in West Vaughan since the Bolton GO line has been deferred past 2041 and GO bus service has been cut. Better bus feeder services would reduce parking needs at existing GO stations. Is there any movement on the Bolton GO train at all?
Thank you,
Barrie Double Tracking
anonymousWhen will the double tracking to Aurora be completed? Also what is the status of the CP grade separation?
Electrification
anonymousI see that the Whitby shop has the pole bases in the ground and when will the pole bases be able added to Willowbrook yard?
GO Transit parking shortage
anonymous- How do you plan to address the parking shortage in general, and in particular, at the Aurora GO station?
- When do you plan to open the Bloomington GO station?
Barrie double tracking
anonymousWhat is the status of the Barrie double tracking project? Is it now part of OnCorr package?
Claim
anonymousWhy is 15 minutes tap before the departure time a must for the claim? Can we not tap 20 minutes earlier to secure the seat? Or what about miss the train ahead which the tapped time will become 30 mins. We have to make the call for the claim that means more manpower at your end answering calls and our time to make the call.
Express Trains
anonymous1. The Stouffville Line need more express trains - particularly during peak hours
2. Signage for the Quiet Zone on the upper cars needs to be more concise - I believe it reads the Quiet Zone is in effect for peak hours - what are peak hours? I suggest the Quite Zone be in effect for ALL hours the train is operational.
Milton Go Transit Improvements
anonymousCan you please provide an update on what service improvements are in store for the Go Train Service on the Milton Line?
Sidewalk at Malton GO station
SilverTThe sidewalk coming into Malton GO station from Derry Rd runs as far as the first parking access (on the right) and then... stops. There's no sidewalk the rest of the way. Instead, we have to walk in the roadspace, dealing with cars wanting to either park in a hurry or get home in a hurry.
Could GO make it a priority to add this badly-needed sidewalk for pedestrian safety?
Better late night service from Toronto to Kitchener?
anonymousWhen/Are we ever going to get more service between Kitchener and Toronto and vise versa. Especially late night service that allows you to go to an event in Toronto that lasts until 11:00 - 11:40pm and still be able to take transit back to Kitchener after. The Summer especially, when there are many concerts/events at the CNE/Ontario Place.
Milton line trains
anonymousWhere are we at with all-day both-ways service on the Milton-to-Union train service?
Who is working on the downtown relief line?
John MooreIs Metrolinx doing any work on studying or designing the downtown relief line pending an potential upload from the TTC? What are the base assumptions related to that work and what is the schedule?
Weekend and evening trains on Kitchener line
anonymousIn 2015, Metrolinx announced that evening and weekend train service to Brampton would start in 2017. It's 2019 now. What's standing in the way here? Please don't say you "add service when and where you can" – the question is /why/? Is bus ridership lower than expected? Are crews in short supply? Did CN backpedal on how many trains they would allow?
Interminable Construction.
anonymousWhen do you anticipate the construction at the Bathurst and Atkinson intersection will be completed? I believe that the current situation is dangerous for both vehicles and pedestrians. Thank you.
Pick up at maple station service
anonymousWhen are you going to implement a pick up service for Maple go ? Same as aurora ? Was looking at your plans and it selectively left my home out. Also, when will you decrease the cost of parking ?
ST Line (expansion to Uxbridge and new stations)
anonymousHello and how are your today?
I am asking about the Stouffville line and if it’s possible to extend the line all the way to Uxbridge and when construction might occur. Also when are the new stations and updating ones going to finish? I am really excited for the new ones to open as soon construction is finished and I would also say thank you for all your hard work and effort in construction these stations and service.
PARK LAWN GO STATION
anonymousWhy a project to build a Park Lawn GO Station is suspended? This area need more transit with growing population and all this condos construction
Traffic gridlock
anonymousAre there any serious discussions to ease the pain of the major traffic stress on Rutherford street and Major Mackenzie by expanding Langstaff from Woodbridge to Dufferin & Highway 7?
Langstaff is the elephant in the room.
Thank you kindly and best regards,
Stefano
Environment- anti idling
anonymousWhat is your proposal on reducing the incidents where riders would sit in their vehicles, engines on, while waiting for the GO? Would you consider public announcements on this topic to raise awareness? I’ve previously submitted this question/comment to your general Contact Us page and received a scripted response without further action.
Caledonia and Mount Dennis GO stations
anonymousCaledonia and Mount Dennis GO stations were supposed to open in conjunction with the Eglinton Crosstown in 2021. However, we are 2 years away and seems like contracts for these 2 GO stations have not been awarded yet. It is highly unlikely these stations can be built in 1 year. What is the status of these 2 GO stations?
Seats/Cost/Parking
anonymousHi
I have few questions
-Is anyone in senior mgmt. team taking GO train?
-If so what do you think about the seats? Do you find the seats comfortable?
-Have you sat on the seats of the new coaches (It’s hard as rock and you literally slide off the seat as its sloping downward)?
-Why can't you offer the same type of seats as on the GO bus?
I've been using GO for many years and, in past 10 years, seen the cost of one way fair increasing by over 100%!
One way trip used to cost me around 4$ in 2009 and now 8.54$ but my wages certainly haven't kept up the same pace of increase.
-Can you also provide insight as what you're doing to control the ever increasing costs of using GO?
Last month there was an "initiative" to decrease the cost of GO fair by decreasing cost for first zone travelers and increasing
cost for longer trips.
-Can you tell us what percentage of travelers get off within the first zone VS the rest?
I can't effort paying for paid parking spots that are taking over the free parking pools..
-What are you doing to address the parking shortage?
Thank you in advance for your feedback
Parking
anonymousWhat is your plan to expand parking at overflowing go stations like Rutherford and maple go. I see condos going up but no space for expanding parking in that area.
Express service.
anonymousWhen is the Stouffville line going to get express service? Why not consider implementing an express service bypassing stations between union and unionville during rush hour?
See Something Say Something
anonymousYou ask commuter "See Something, Say Something". I have been telling Go that the shelter at Centennial (near McCowan Road) has cigarette buds for the past many years. You have done nothing to stop or catch those smokers. Why?
Adding Parking Spaces vs. Adding Stops
anonymousHi There,
I have seen online that additional stops are being proposed on the Barrie line that I personally feel are not necessary. For example, why is the Caledonia stop being proposed when there is already a TTC connection available at Downsview Park?
Second, why is a stop being added at Kirby? Isn't it cheaper to add more parking at King City and Maple to meet the demand? If the issue is not having enough room for parking at ground level or no room for a garage, what about underground parking? My commuter friends from King City GO would really appreciate more parking that is NOT reserved!!!
The only station additions I would support are in Concord/Thornhill/Woodbridge and Innisfill as these are under-served areas, not Kirby.
The reason I bring these examples up is that a lot of people appreciate and love the fact that you can currently take a train from Aurora to Union in under an hour on the Barrie Line and adding too many stops would simply mean a longer commute, unless express trains are going to be added. Taking the GO Train should be a way of getting to and from downtown Toronto quickly, not take the same amount of time as driving.
Barrie line
anonymousWhen are you going to add a train from Barrie that gets to union by 935-940.
Go train line expansion
anonymousCan you please consider rail line expansion to Orangeville? There isnt really a viable mass transit option servicing that area.
Ontario Line Timeline
JJAs noted, the Ontario Line will likely be using smaller trainsets, but it will also be built through a complex downtown environment, where station building is a monumental task in itself.
Considering that it's taken around ten years to build both the Spadina Line (through greenfield) and the Eglinton Crosstown (through a less built-up environment)- not including the additional time it took to undertake the environmental and engineering studies- how will the Ontario Line realistically make the 2027 deadline from 2019?
How fast will the government be able to tender the project?
Extend route 21 to the Park and Ride...we have no other way
JoeyCI like others are very very dissapointed in Go Transit removing Route 20, we have a boat load of students who rely on the route to get to Oakville, Now we have to go to Mississauga then back west, we are looking at 3x the time it originally took.
The least you can do is extend the route 21 from Milton Go to the Park and Ride so us students can transfer to the route 25 or route 29 and take us to the WInstoN Churchill parkway.
You even eleminated route 24 that took us to the Park and Ride in the afternoon, and no the Milton Transit only services the park in ride during rush ours. Shame on Go Transit, this is the fastest growing city in Canada.
Please consider extending route 21 to the park and ride, its our only hope to get to college. UNBELIEVABLE!!!
Richmond Hill Line
anonymousHi metrolinx, as a day to day rider on RHL I am wondering if Meteolinx has any plans at all to increase the service level including increase the service frequency and length of the each train. As we all know RHL has been recognize as one of the most under served GO train lines in GTA.
Thanks
Mulock GO Station
anonymousWhat is the status of the Mulock GO station on the Barrie line? Is it going ahead? Will it receive 15 minute electrified service? Currently, points north of Aurora have severely degraded service compared to a couple of years ago, which makes GO a less attractive option.
Service Interruption
anonymousWhen our schedule train is cancelled last min, why does GO transit not have bus service from Union Station? every trip interruption we are asked to take TTC then take bus which normally takes 4 to 5 hours to get to our destination. Instead of making us do all that please just have a GO bus available from Union. Hope this will be implemented.
New Service on the Stouffville line
anonymousIt is exciting to see finally that there will be more train service back and forth from downtown. My question is will there be additional PARKING at Milliken and Unionville GO stations. Plus can the traffic lights be a bit smarter to accommodate the traffic during peak time of passengers leaving the GO stations. ... Thank you .
Parking at the Bradford GO
anonymousDevelopment of more parking has been promised and nothing has been started to date. Transit to and from the station is very limited and based on the current fare structure, I feel being forced to pay additional fees for reserved parking to ensure a parking space is completely unreasonable. I'm paying close to $100 a week for the train and I don't go into the city. When is Metrolinks going to fulfill their promises? DS
Parking shortage at Bradford Go Station
anonymousWhen will more parking spots be added to the Bradford Go Station? If you don't arrive by 7:00 a.m. there is no parking available which is unacceptable! And you keep adding more and more reserved spots which makes taking the GO Train that much more unaffordable for the average person when you add in the already high cost to board the train!
Richmond Hill
anonymousWhen will you stop treating the passengers on the Richmond Hill line like cattle? Trains and platform are overcrowded.
Fares keep going up with no improvement in service, while all other lines get much better service.
One day we ended up with a 12-car train and you can tell people were happy and comfortable. Then the next day, back to the cattle car experience.
Stop giving us vague non-answers and excuses and do something. We're not animals.
Station Retirement (York University)
anonymousIs there any progress on retiring the York University station?
Bus service in Newmarket
anonymousThere is currently no bus serving the Newmarket or East Gwillimbury Go Train station from the surrounding neighbourhoods. There was some bad attempt at this last year but none of the busses aligned with the trains and this meant it added an additional 30-45 min to an already long commute to union station so 1hr 5 min turned into nearly 2hrs! This is not practical. There should be more community busses servicing newmarket particularly new suburbs around Bathurst/Davis and Bathurst and Green lane. Only one bus services such a large area and doesnt go anywhere useful or relevant. Everone in that suburb has to drive to the GO lot and there is not enough parking. Carpooling is also not always possible. Please try to integrate something with YRT. The Dial a ride is also useless. I tried using it 2 times and car never showed up. Was left stranded and had to take a cab.
Stouffville Go
anonymousIs there going to be a new Go Train stop in Innisfil and if so, where exactly?
thank you,
MMC
Toronto Premium outlet service in Halton
JoeyCLong overdue, but we need a Go bus that can take us to the Toronto Premium outlet service in Halton, or a bus that goes by there with stops. The mall has been existing since 2013 and still no service. And still no local Milton Transit service.
Parking
anonymousWhy are more reserved spots being released at King? Where is everyone else supposed to park? Website says more parking is coming to King in 2019. When?? Parking situation is a joke! Nothing available after 6:30 am. Unacceptable yet prices just keep going up. Everyone is beyond frustrated!
Parking lot @ Bradford GO station
anonymousHi there,
When will going to get the promised extra parking spots at Bradford GO station? By 7AM the parking lot is full and I don't aforde to pay the extra tax for a reserved spot as the faires are already super high.
Reserved Parking at Rutherford GO
DianaWhen will GO add entrance gates for reserved parking lots where patrons pay $100 a month to park? There are people who insist to drop off and pickup passengers while idling in and around reserved parking spaces. This impedes the ability of reserved parking users to park in their designated spots and also causes undue congestion and risk at peak hours of the day. If you would observe anywhere else in the city where one pays $100 to park, there is a gate for entry and exit and it's streamlined. TTC has paid parking only.
Mr. Verster's Integrity as a Public Servant
anonymousIn March, Mr. Verster sent a letter to York University about GO bus service to the university that seemed very political and appeared to misrepresent the circumstances to the point where it was misleading to the public. I would like to know Mr. Verster's views on why he thought it was appropriate for a government public servant to engage in such political and deceptive practices, and on where he sees the line for the CEO between politics, commercial concerns, and public integrity.
Parking Parking Parking
DZSeems like Metrolinx is focused too much on finding transportation solution and much less on creating parking solutions for their customers. From April 2018 to January 2019, Metrolinx saw overall growth at 5.8 per cent in ridership. Could you tell us what was the growth in terms of parking spaces?
I am sick and tired of arriving to the station and not finding parking, missing the train and arrive exhausted to work. I switched to driving to work combined with TTC ride as many others did too.
I know that you have plans for the future but we need solutions now. In my opinion parking issues will cap GO ridership
parking!
anonymousparking at Newmarket GO is laughable, and not everyone has the luxury of biking or walking to the station, and only 3 shuttle buses provided by YRT, I was shocked when forced to take this alternative. what are your expansion plans? there are now double the trains, but less parking considering valuable space has been designated to those who want to pay for a spot, again, not everyone has this luxury. East Gwillimbury is also quite full, so not a good option.
Car pool design
anonymousHi can the car pool interim design be changed. This is an absolute zoo during rush hour pick ups.
The frustration levels are getting out of hand with individuals parking any which way that ties up the exit. It’s very tight now to do a proper turn to exit.
I feel this is an unsafe design that will lead to aggressive behaviors by the drivers.
I would highly Recommend some enforcement staff regularly attend this car pool site during evening rush hour pick up.
It’s getting out of hand!!
I plan to attend this session and I am sure I am not the only one with this concern
York University Station
anonymousWhat is the future plans for our station?
Grade Separation
anonymouswhy do a grade separation at Rutherford when they do not have freight trains and Elgin Mills in Richmond Hill has both freight and GO train service? who decided that? Wonderful politicians in Vaughan!
Parking Expansion Projects (King)
anonymousIs there any update to the parking expansion project at King City GO?
Rutherford construction
DZWould you work with the city of Vaughan to allow some additional temporary parking places until the construction is completed?
York university go station
anonymousAre you closing York station soon if yes why
Metrolinx policy on use of French
anonymousHow much is Metrolinx spending on French translation? Not only is it a waste of paper but the cost of translation is a burden all riders have to bear.
Given that French is not even in the top 10 spoken languages in the GTA, why are we subjected to messages in French?
Eglinton Crosstown
anonymousThe crosstown construction is causing a big mess on Eglinton. Metrolinx rarely solicits feedback about reducing community impacts, rarely replies to email about the construction, and rarely seems concerned about the effects of their construction decisions on local businesses or local residents. For example, Metrolinx dumped a diesel generator in front of my building that they have been running 24/7 for around 5 months now, and after months of complaining, their "compromise" was to throw some gym mats on it. How is Metrolinx going to try improving its construction practices before inflicting this misery on the rest of the city?
Bullet trains
anonymousVIA rail is so slow and I see Metrolinx as the Canadian transportation disruptor.
When are we getting bullet trains, so we can easily access faraway cities like Kingston, Montreal, Ottawa?
Danforth GO Station neglected during evening rush hour
anonymousUnion Station is getting so much better and I enjoy using it but often my business in Toronto puts me closer to Danforth Station. Too many times I've not noticed that the scheduling leaves me standing on the eastbound platform while trains zoom past me. I appreciate that there are probably not enough passengers to make interfering with the express trains feasible but what if Danforth was encouraged as an alternative to Union? And then get the Carlton street car in sync to get GO passengers from Main subway to the GO Station with a new TTC Stop convenient to the GO.
Parking at Maple GO
anonymousPlease explain what will happen with parking at the station when the parking structure will be built. Where will reserved spots go? Will there be free parking elsewhere? When will this happen? I received an email about a potential pilot project involving transfers to the GO station by car. It seems like a good idea to me. Is this happening?