> Metrolinx Town Hall, February 5, 2020 | Metrolinx Engage

Metrolinx Town Hall, February 5, 2020

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Watch the video of the livestream of the session or read the questions and answers below.

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Anonymous's avatar
Jan 21, 2020 - 22:45

What is Metrolinx planning to do in regards with fare integration between transit agencies, especially with the TTC? The TTC-GO discount is ending on March 31st which will only encourage more people to park at GO station or give up on GO transit at all and drive all the way. What is the progress on fully-integrated fares (not just using one single card, but the fare system itself) for all transit in the GTHA and what is Metrolinx's next step on fare integration?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 16:52

We hear you and we are working on it. We will be bringing forward solutions in the near future to help our customers travel more seamlessly throughout the region. Since 2018, we have introduced programs such as Kids GO Free, Sunday Funday and lowered short-distance fares for GO Transit. We have also increased service on GO Transit by more than 35% in the last two years. We will continue to work with the Ministry of Transportation and our municipal transit partners towards accessible and affordable transit.

Anonymous's avatar
Jan 28, 2020 - 14:37

Please consider treating Hamilton Downtown as a second hub for GO transit service (in addition to Union Station). Many companies are moving to Hamilton, because of considerably lower housing costs and access to a young & talented workforce. I've seen 2 high tech company announcements moving facilities to Hamilton in the past 24 hours, with many more likely to come. When will quick and frequent access into Hamilton be made a priority, with consideration of high volumes of travel in both directions on the Lakeshore West line?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 17:50

Delivering more frequent and efficient GO service to Hamilton (and beyond) is a priority. We do not own any corridor infrastructure west of the Burlington GO Station. The stretch of track between Aldershot and Hamilton is a key freight artery, so we are working closely with our rail partners to coordinate the work needed to deliver the increased GO train service.

Over the coming months, we will continue to work on replacing a number of bridges throughout Hamilton and build important track and signalling infrastructure between West Harbour GO and Confederation GO stations to support higher volumes of service (e.g., more frequent travel, all-day travel).

To listen to the response, tune in to the 56:15 mark in the video posted here.

Anonymous's avatar
Jan 28, 2020 - 14:15

The Big Move in 2008 had plans for rapid transit in Burlington, including electrification of GO transit Lakeshore West line, a BRT service, and Express Bus on Brant Street connecting Dundas St. to Downtown Burlington. 12 years later, we see none of these plans have actually been announced with a delivery timetable. What conditions are necessary for Metrolinx to begin planning and construction for these transit services in the City of Burlington?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 19:35

The Big Move (2008) was updated and replaced by the 2041 Regional Transportation Plan in 2018 as the guiding plan for regional transportation. Projects and initiatives identified in strategic documents are still subject to our business case process.  

When undertaking work, we adhere to a widely-used methodology that approaches a business case as a “living document” that evolves throughout the decision-making process. The Initial Business Case (IBC) is the first of four business case documents developed over a project’s lifecycle, followed by options and analysis, planning and design and on to delivery and operations. With that said, business cases are one of several factors that are used to make the final decision. Other factors vary by project and include broad economic objectives, local community considerations and affordability.

Increasing service to customers in Burlington, and beyond, is a priority for us through the GO Expansion program. Here is how we have been gradually providing more service to our customers in Burlington and nearby areas: 

  • November 2019: GO bus Route 12 began serving the future Confederation GO Station
  • August 2019: We doubled weekday rush hour service at West Harbour GO with four more trips
  • August 2019: We made weekend train service to Niagara Falls and St. Catharines permanent year-round
  • June 2019: We introduced late-night express trips from Aldershot GO to Long Branch GO that operate nightly, seven days a week
  • September 2018: We improved weekday GO train service along the busy Lakeshore East and Lakeshore West lines by increasing service by 24% (220 additional weekly trips)
Anonymous's avatar
Feb 4, 2020 - 10:35

At the last Town Hall meeting in Scarborough, Mr. Veester advised through a question from the floor, that Metrolinx is working in lock step with Durham Region and has been in discussions/negotiations with CP Rail for a period of time in order to complete the business case for the best alignment option. A study undertaken by N. Barry Lyons Consultants completed for Durham Region has made it clear from a number of perspectives that the option that proceeds on the CP line provides the most economic spinoff for the communities as well as provides significant development options that provide for and enhance Transit Oriented Development (TOD) within stations identified. When will the business case be completed and a decision be made on the GO East Expansion to Bowmanville?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 19:00

Metrolinx’s Board of Directors recently approved the Initial Business Case Update: Bowmanville Rail Service Extension and recommended that Option 2 be advanced through the business case development process and be evaluated through a Preliminary Design Business Case.

Option 2 extends through Oshawa GO Station and uses Canadian Pacific (CP) Railway’s existing General Motors (GM) spur line to cross Highway 401 and connect to Bowmanville. 

You can read the full Initial Business Case Update: Bowmanville Rail Service Extension by clicking here.

Anonymous's avatar
Feb 4, 2020 - 21:23

Parking is a serious problem at the end of the line, i.e., Oshawa. Paid parking is full. As of 8:30am the lot and overflow lot are full, as is the next station, Whitby. Transit to the station is not a realistic option for most - people are coming from far and wide, Bowmanville, Port Perry, Cobourg, etc. People are driving to Ajax or Pickering just to park. We need parking garages!

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:10

We have the fastest growing ridership in North America and our GO services are very popular. We currently have 77,000 parking spots across the region and we already have plans to add an additional 24,000 parking spaces by 2031.

Today, 62% of customers drive to their stations. Many customers who live within 1 kilometer of a station also drive alone. This is why we are working with municipalities to improve connections with local transit and make it easier for customers to get to and from our stations using other modes of transportation such as walking, cycling, carpooling and ridesharing. Of course, we recognize that it takes time to change customer behaviour and we are taking steps to encourage new travel patterns through investment in new infrastructure, local pilots, partnerships with third-party services (e.g., Lyft, Uber) and other incentives.

It is our priority to ensure transit costs remain affordable for customers, so our studies and research continues in order to find the most effective strategies. Customer feedback is key, so thank you for your comments.

Anonymous's avatar
Jan 22, 2020 - 13:23

How are we to help the parking situation by taking public transit to the station when Burlington Transit provides 2 busses in the morning and 2 on the evening through our neighborhood?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:56

We are working to find more options for customers to get to and from our GO stations. This includes working with municipalities to improve connections with local transit and make it easier for customers to get to and from our stations using other modes of transportation such as walking, cycling, carpooling and ridesharing. Our work towards better station access is guided by our GO Rail Station Access Plan. Across the network, we are also investing in pilots and testing partnerships with third-party services such as Lyft and Uber and other incentives. 

Anonymous's avatar
Jan 23, 2020 - 10:23

My question pertains specifically to the Burlington GO station and its lack of shelter around the bus loop. At present there is a useless roof spanning the perimeter that MAY protect you from a light drizzle, falling straight down.. If you stand dead in the centre of it. There is no acceptable protection from heavy rain... Snow.... Harsh winds etc. Now, you've built a very nice building that many of us waiting for city buses can't utilize for a shelter because if your bus is far from that building you may not be able to get to it before it leaves on you and since the buses won't stop on the inner part of the loop to pick up someone flagging them it leaves passengers with no options but to remain outside unprotected. This is particularly unacceptable since many bus users are elderly, have small children or infirmities... They should especially not be forced to rake in a downpour where they can't easily reach cover. What does Metrolinx intend to do to fix this?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 17:53

Thank you for your feedback. We will be looking at the possibility of installing shelters on the south side of the bus loop in the future. We do not have a firm date for construction at this point as this work would be a part of broader plans to improve customer amenities across the entire network. We will inform customers of any changes to the layouts of stations should they occur. In the meantime, the station building at Burlington GO has a large waiting area adjacent to the bus loop our customers can use if required for any extended periods of time.

Anonymous's avatar
Feb 3, 2020 - 17:52

When will more express trains be added to Lakeshore West? The trains from union at 5:30 and 6:00 are standing room only. Would you consider adding a 5:45 express train?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 19:12

Thank you for your suggestion.

We regularly monitor travel behaviour and markets to identify rising and high potential markets for future GO services. More specifically, we examine travel patterns and ridership trends along bus routes and rail corridors within a service area before considering possible additions or adjustments. Decisions on specific service changes also consider factors such as expected costs, compatibility/fit with the overall network, and availability of resources (such as crewing, equipment and track/platform availability).

These decisions are underpinned by data from a variety of sources, including travel demand surveys, experience on existing services serving similar markets, feedback from customers and input from municipal/regional decision-makers.

We will pass along your feedback to the relevant teams.

Anonymous's avatar
Jan 27, 2020 - 13:26

There has been a lot of talk over the last several years regarding the electrification of the GO corridors but not much seems to be happening with this. When can we expect to see the GO train service electrified?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 17:57

Through the procurement process currently underway, we are looking to the private sector to propose innovative approaches to meet the future GO Transit rail service levels that are outlined in the GO Expansion Full Business Case, which could include opportunities for technology to electrify core segments of the network.

To listen to the response, please see the 51:42 mark at the video posted here.

Anonymous's avatar

Anonymous
Jan 20, 2020 - 12:06

When will Hamilton receive all day and weekend train service?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 17:48

Increasing service to customers in Hamilton (and beyond) is a priority as identified in our GO Expansion Full Business Case. We do not own any corridor infrastructure west of the Burlington GO Station, and the stretch of track between Aldershot and Hamilton is a key freight artery. We are working closely with our freight partners to coordinate work on new track and complex signalling infrastructure. 

Over the coming months, we will continue to work on replacing a number of bridges throughout Hamilton and build important track and signalling infrastructure between West Harbour GO and Confederation GO stations to support higher volumes of service (e.g., more frequent travel, all-day travel).

To listen to the response, tune in to the 56:15 mark in the video posted here.

Anonymous's avatar
Jan 23, 2020 - 13:55

When will Metrolinx put in Go Train service in Grimsby? If yes, where will it be situated?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 16:48

With our market-driven approach to delivering new transit infrastructures, we are assessing transit projects starting with GO stations. This means that the current delivery process for new GO stations, including the Grimsby GO Station proposed with the Lakeshore West corridor extension to the Niagara Region, has been put on hold while we work with municipalities and private sector partners to determine where there might be opportunities to leverage third-party investments.

We have consistently planned for the integration of transit and land-use planning that maximizes the amount of residential, business and leisure space within walking distance of public transit, so this direction is an exciting opportunity to move this approach forward with each new GO station.

Anonymous's avatar
Jan 22, 2020 - 12:10

There are 252 working days in 2020, costing a commuter from Appleby to Union each day over $5,000 annually already.

How can Metrolinx justify the additional cost to tax payers as well as the implementation of paid parking at GO stations without setting up proper infrastructure to provide commuters with alternatives to get to the GO station (ie. shuttles, local transit, discounted Uber pools)?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 15:51

No decisions have been made and nothing has changed at this point. 

We have the fastest growing ridership in North America and our GO services are very popular. We currently have 77,000 parking spots across the region and only 8% per cent are paid, reserved spots ($98 per month). We already have plans to add 24,000 additional parking spaces by 2031, but parking cannot expand to keep pace with future ridership growth. 

We are working to find more options for customers to get to and from GO stations. This may include exploring new ways to use reserved parking, but it also includes working with municipalities to improve connections with local transit and make it easier for customers to get to and from our stations using other modes of transportation such as walking, cycling, carpooling and ridesharing.

Our work towards better station access is guided by our GO Rail Station Access Plan. Across the network, we are also investing in pilots and testing partnerships with third-party services such as Lyft and Uber and other incentives. 

Lastly, through our transit oriented community development approach, we are building a future where more of our customers live, work and play right at, or near, transit stations.

Anonymous's avatar
Jan 20, 2020 - 21:08

Intercity bus service is a priority in the southwestern Ontario transportation plan. When will GO Transit start running intercity routes connecting cities such as a Hamilton-Cambridge-Guelph route?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 17:44

We agree that there are opportunities to provide bus connections across the region.

We are looking at ways to support improved connections between the Region of Waterloo, Guelph area and Hamilton with Regional Express Bus corridors, as noted in the 2041 Regional Transportation Plan. Right now we are doing the planning analysis and feasibility assessments looking at fleet and garage planning considerations and evaluating costs. We remain committed to working with our municipal partners and will have more information to share once we move through these considerations.

Anonymous's avatar
Jan 25, 2020 - 16:43

I'm sure I cannot be the only person to express frustration over lack of parking. I am a senior lady, needing to visit my son who is in Toronto General awaiting a heart transplant. I need to visit three to four times per week and often cannot find parking at Aldershot or Burlington and must go onto Appleby. I usually try between 11:30 am and 1:30 pm and return late in the evenings. I do not have bus service from my neighbourhood. When are you going to provide more parking facilities?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 15:46

Thank you for sharing your experience. We sincerely hope your son is well.

As you know, our GO services are very popular. We currently have 77,000 parking spots across the region and we already have plans to add 24,000 additional parking spaces by 2031. 

We are working to find more options for customers to get to and from GO stations so that people who need to drive and park, like you, can find a spot. 

Today, 62% of our customers drive to their stations. Many customers who live within 1 kilometer of a station also drive alone. We encourage people who are able, to walk, cycle, use transit, carpool or get dropped off, and we are working with municipalities and local transit services to make those options easier to choose. We are also investing in pilots and testing partnerships with third-party services such as Lyft and Uber and other incentives. 

Roger Dodger's avatar

When will you build an escalator from the walk bridge to tracks 1, 2&3 at Burlington GO?
Plans and budget needs to be published.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 19:13

Thank you for your suggestion, at this time there are no plans to add an escalator to the Burlington GO Station. Tracks 1, 2 and 3 are accessible via elevator from the pedestrian underpass.

Anonymous's avatar
Feb 3, 2020 - 18:03

The Toronto Star revealed that bidders on the Lakeshore West Corridor Infrastructure Improvement Project raised significant doubts about how the province is contracting out the work. Will the Kerr St grade separation timeline (completed by 2023) be affected by these delays? When will a contract be awarded for the lakeshore west corridor improvements?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 09:46

The Kerr Street Underpass Project was paused to determine how to deliver the work in a way that minimizes the impact on passenger journey times and the customer experience. We will be going back out to the market with the new proposal soon. The timeline for the completion of the work will be confirmed once the contract is awarded.

Anonymous's avatar
Jan 20, 2020 - 13:06

There were water fountains at the Hamilton Go Centre over a decade ago that were removed due to vandalism. Can Metrolinx provide a replacement fountain and water bottle filling station to replace this missing infrastructure? This is a small, yet easily achievable task that would provide an invaluable resource back to the public and support environmental sustainability in the 21st century.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 17:52

We take the safety of our customers and staff very seriously. The water fountain at the Hamilton GO Centre was repeatedly vandalized and used in unsanitary manners. For these reasons, and due to the ongoing maintenance required, the fountain was deemed unsafe for public use. There are no plans to install new fountains at this time.

Anonymous's avatar
Jan 27, 2020 - 20:37

Metrolinx own a large piece of land on the north side of the Oakville GO station. Are there any plans to develop this property? and if so when?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:15

We are committed to facilitating the development of higher-density, mixed-use developments around GO stations where there is market viability, transit-supportive planning policy and station access solutions. We recognize the potential for new development around Oakville GO Station. We will continue to work with our municipal partners, the development community and other stakeholders to help achieve new developments that respond to the community’s needs and the growing interest to reside and work near transit, while also ensuring customers’ station access needs are adequately addressed.

Anonymous's avatar

Anonymous
Jan 29, 2020 - 09:28

Can we have a solid deadline for when the connection between the subway and UP express will be completed? Not having this connection needlessly frustrates travellers and makes Toronto unfriendly for tourists.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:19

We appreciate your feedback. We would be happy to provide an update, but we need more information about which connection you are referring to. Please reach out to [email protected] to confirm the location.

Anonymous's avatar
Jan 28, 2020 - 14:23

Another thing that was highlighted in the 2008 Big Move report was Priority Action #4, "Complete walking and cycling networks with bike-sharing programs". Since that time, we have added no facilities to enable residents to access GO stations by bicycle. How is Metrolinx going to support local municipalities (City of Burlington & Halton Region) in delivering these connections in the near-term? What is Metrolinx' budget for active transportation infrastructure?

You are investing millions of dollars into parking lots, but comparatively little (perhaps zero) in enabling connections by cycling and walking. Doing this would save our province millions of dollars vs. expanding to handle more cars! When are we going to have safe, comfortable protected cycling routes connecting residents with the GO stations in Burlington?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:19

Thank you for your feedback. We are always looking at how to make it more convenient for our customers to get to and from our stations in the safest, most comfortable and efficient ways possible. Our work towards better station access is guided by our GO Rail Station Access Plan

We have the fastest growing ridership in North America. Parking is one option for our customers but we agree that improving all options – walking, cycling, taking transit, carpooling and others – is very important and the focus of much of our work and planning to better serve a growing ridership.

We work with local transit agencies to coordinate our services and schedules, and we work with municipalities to provide better direct pedestrian and cycling connections to our stations. Amenities are important too; we are building more secure bike shelters, which are at some of our stations already, and coming soon to Oakville GO. Thanks to customer feedback, the secure bike shelters at Burlington GO will be moving to a better spot.

Across the network, we are also investing in pilots and testing partnerships with third-party services such as Lyft and Uber and other incentives. Lastly, through our transit-oriented community development approach, we are building a future where more of our customers live, work and play right at, or near, transit stations.

Anonymous's avatar
Feb 1, 2020 - 18:49

I noticed when reviewing the panels and talking to staff that something was missing in the partnership section. You include Public (Metrolinx, prov. gov. agencies), Private (contractors, corporate) but no other. You should include Community (citizen groups, user groups, universities, etc.) into the conversation at a higher level. This is a missing component in developing a multi-billion dollar project.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:41

We build comprehensive community consultation strategies into all of our project plans. These strategies reflect the unique needs of each municipality, as well as the various stages of development, funding levels, approvals and partnerships underway. This includes in-person and online initiatives such as information sessions, community pop-up events, regional town hall meetings, newsletters and regular website and social media updates.
 
To stay up-to-date on how the project progresses, ask questions and share further input, visit our Ontario Line - Get Engaged page here.

Anonymous's avatar
Feb 4, 2020 - 10:11

With regards to the potentiality of Metrolinx charging for parking at its GO lots, the assumption is that all fares paid to ride on GO trains/buses includes all operating costs. Part of the operating cost is the building and maintenance of GO lots. If riders are now going to be charged to park at GO lots will the parking cost be reduced from the daily fares? Otherwise charging for parking is nothing more than a cash grab.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:12

No decisions have been made and nothing has changed at GO station parking lots at this time. As a part of a broader access strategy, we are studying options to improve parking at GO stations. We currently have 77,000 parking spots across the region and only 8% are paid, reserved spots. We already have plans to add 24,000 additional parking spaces by 2031. 

We have the fastest growing ridership in North America. Today, 62% of customers drive to their stations. Many customers who live within 1 kilometer of a station also drive alone. Our teams are looking into approaches that improve customer experience, while ensuring customers have safe, convenient alternatives to get to GO stations and find parking if they need it. 

It is our priority to ensure transit costs remain affordable for customers, so our studies and research continues in order to find the most effective strategies. Customer feedback is key, so thank you for your comments.

Anonymous's avatar

Anonymous
Jan 22, 2020 - 12:24

I think as Go train commuters we already pay our fair share to get back and forth to work. Is this paid parking a definite go and when is it coming to effect? I would also like to know why it is necessary to charge commuters for parking?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 15:53

No decisions have been made and nothing has changed at this point. 

We have the fastest growing ridership in North America and our GO services are very popular. We currently have 77,000 parking spots across the region and only 8% per cent are paid, reserved spots ($98 per month). We already have plans to add 24,000 additional parking spaces by 2031, but parking cannot expand to keep pace with future ridership growth. 

We are working to find more options for customers to get to and from GO stations. This may include exploring new ways to use reserved parking, but it also includes working with municipalities to improve connections with local transit and make it easier for customers to get to and from our stations using other modes of transportation such as walking, cycling, carpooling and ridesharing.

Our work towards better station access is guided by our GO Rail Station Access Plan. Across the network, we are also investing in pilots and testing partnerships with third-party services such as Lyft and Uber and other incentives. 

Lastly, through our transit oriented community development approach, we are building a future where more of our customers live, work and play right at, or near, transit stations.

Anonymous's avatar

When will Metrolinx survey users of GO-Trains that use GO-Station supplied parking to understand the demand vs the allocation from the car owners location of residence and co-relate it with available Municipal transit options versus driving to/from the last mile (location of residence)? If it is decided that charges are to be levied for GO Station parking, may I suggest that the charges be tiered to favour those who have no or poor Municipal transit alternatives to driving to/from the GO Station in a timely fashion. Illustration: I was confronted at the Appleby GO station by a frustrated commuter who lived to the west of Hamilton because as of 10:00 AM on a normal (non-summer month) business day he was unable to find parking at any of Aldershot, Burlington or Appleby GO stations. I do support the fact that the transit fare should be separated from other costs such as those associated with the provision of parking and those associated with local transit connecting to the GO Station. The parking rate should cover all costs to support its construction and on-going maintenance over an industry standard rate of deprecation.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 20:51

Thank you for your feedback. We are always looking at how to make it more convenient for our customers to get to and from our stations in the safest, most comfortable and efficient ways possible. Our work towards better station access is guided by our GO Rail Station Access Plan

We have the fastest growing ridership in North America. Parking is one option for our customers but we agree that improving all options – walking, cycling, taking municipal transit, carpooling and others – is very important and the focus of much of our work and planning to better serve a growing ridership.

We work with local transit agencies to coordinate our services and schedules and we work with municipalities to provide better direct pedestrian and cycling connections to our stations. Amenities are important too; we are building more secure bike shelters, which are at some of our stations already.

Across the network, we are also investing in pilots and testing partnerships with third-party services such as Lyft and Uber and other incentives.

Lastly, through our transit-oriented community development approach, we are building a future where more of our customers live, work and play right at, or near, transit stations.

For more information on how we are addressing parking challenges, please tune in to the 47:30 mark in the video posted here. How we are looking to decrease travel times and address first mile/last mile challenges is discussed at the 58:11 mark.

Anonymous's avatar
Jan 27, 2020 - 12:41

Can you please put blue seats back instead of green seats, which are very uncomfortable? Passenger stand instead of sitting on green seat. Senior management team and all executives should sit in express train in morning and evening at all go stations for 2 weeks, go through stations, and see parking lots. Then you will know what passengers feel.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 16:45

Your comfort is important to us. Admittedly, the reaction to our latest coach seats (the green seats) has been mixed. 

We invited customers to test some new seat designs at Union Station to inform the next generation of GO train seating. We tested several seat orientations and different types of seat cushions, headrests and armrests.The insights from this research and customer feedback is being incorporated into future train and bus specifications, with emphasis on finding a solution that meets the majority of our customers’ preferences.

Anonymous's avatar
Jan 26, 2020 - 09:37

It's been years since GO removed paper schedules from stations, but the digital screens that were supposed to replace them still show only train departures. When will the screens finally show bus departures? This is particularly important on the Milton line where almost all service is run with buses.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 16:47

Over the past year, we have introduced real-time bus trip information on digital signs at 14 GO Transit bus terminals and stations, with more coming. 

In the meantime, you can receive real-time bus information using a mobile device with our "Where's My Bus" service. By texting or calling, you can find out when your GO bus is arriving at a stop, making travel easier and better. You can find out more at: gotransit.com/wmb.

Anonymous's avatar
Jan 30, 2020 - 14:49

Why are the elevators down so often? And for weeks at a time? If they are down, an alternative service should be available for those of us who need access and Aldershot and Appleby are not an option because they don't have covered disabled parking. Also, several weeks ago, I shared the following suggestion with one of your phone service representatives: that you post a sign on the North end doors to alert users that the elevator is down before they have to struggle down the stairs only to find out that the elevator downstairs does not work. Thank heavens for the other paying customers who help me with my briefcase when the stairs are my only option.

Metrolinx's avatar

Metrolinx
Feb 28, 2020 - 19:21

Thank you for your suggestion. We appreciate your feedback as we continue to make our services accessible and easier to use for all customers. We are working hard towards Accessibility for Ontarians with Disabilities Act (AODA) compliance on or before 2025 and apologize for impacts to any customers in the meantime.

We have a project underway to make needed improvements at existing stations across the GO Transit rail network, including Burlington GO. Later this year we will start the work to upgrade elevators at the station as part of Early Station Improvements, a separate project to upgrade existing customer amenities across stations in our network. At Burlington GO, the older elevators are getting close to the end of their lifespan and these upgrades will make them more efficient and reliable. You can learn more by clicking here. We take these matters seriously, so be assured that we are committed to getting this right.

Anonymous's avatar
Jan 22, 2020 - 13:33

Fares continue to increase higher than the rate of inflation and the Lakeshore west trains and platforms are dangerously overcrowded. Now we read about further hikes via paid parking which will effectively make transit more expensive than driving. What are metrolinx's plans to address these overcrowded trains and deliver the services more efficiently?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 15:41

Thank you for your feedback.

Managing taxpayer dollars wisely and delivering value for money is central to all of our decision-making. We have introduced incentives to make transit more affordable such as Kids GO Free, the $10 Sunday Funday pass and PRESTO event discounts.

In April 2019 we made changes to better align GO fares for short-distance trips and provide customers with more affordable options for travelling between GO stations and bus stops within and around their communities. PRESTO fares for trips up to approximately 10 kilometres were reduced to $3.70, a reduction by as much as 40% from rates for some trips.

Anonymous's avatar

Are there any plans of adding non-stop rush-hour service from Burlington to Union in the morning and back to Burlington in the afternoon/evening? For many people, this would be a definite game changer in favour of taking the GO .

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:29

Thank you for your suggestion.

We regularly monitor travel behaviour and markets to identify rising and high potential markets for future GO services. More specifically, we examine travel patterns and ridership trends along bus routes and rail corridors within a service area before considering possible additions or adjustments. Decisions on specific service changes also consider factors such as operating costs, compatibility/fit with the overall network, and availability of resources (such as crewing, equipment and track/platform availability).

These decisions are underpinned by data from a variety of sources, including travel demand surveys, experience on existing services serving similar markets, feedback from customers and input from municipal/regional decision-makers.

We will pass along your feedback to the relevant teams.

John's avatar
Jan 20, 2020 - 20:59

When will construction start?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 16:51

Early work for Ontario Line construction will start in 2021. Major construction will begin in 2023. We will share more details of construction timelines as the project progresses. Per our Business Case Lifecycle, as outlined in our Business Case Manual, the Ontario Line project is still in the Preliminary Design stage, so exact timelines have not been finalized.

SilverT's avatar
Jan 29, 2020 - 15:26

Many Lakeshore trains don't end their trips at Union - the serve stations on both the Lakeshore West and Lakeshore East lines. This is useful. However, the departure boards at the station always show trips ending at Union, even when they don't.
Could GO show the actual destinations for trains that travel past Union?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:30

While many trains go on to serve different lines, our train trips technically start and end at Union Station. However, since many of our customers have unique travel patterns, we have customizable tools on gotransit.com like the "Plan Your Trip" tool, which allows you to see all real-time departure and arrivals times for your stations.

Anonymous's avatar
Jan 29, 2020 - 11:55

Hello,
We are looking to have the train services to Confederation Station at Stoney Creek. Please let us know when the station will be completed and the train services will start?
Thank you

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:26

The scope of the future Confederation GO station has been finalized and will be tendered in 2020. The timeline for the construction of the rail station at Confederation GO will be confirmed once the contract is awarded.

In the interim, we are pleased to share that the GO bus Route 12 has begun serving the future site of Confederation GO (the new Park & Ride lot @ QEW and Centennial Parkway North). GO bus Route 12 connects Confederation GO Station with Burlington GO Station and Dundas Street @ Highway 407 Park & Ride parking lot to the west, and Grimsby, St. Catharines and Niagara Falls to the east.

For more information or to sign up for our email distribution list, please email us at: [email protected].

Anonymous's avatar
Jan 20, 2020 - 12:02

Congestion along HWY 10 / 410 is getting worse and worse. What are the plans for expanded rail service through Orangeville to help lighten the travel times?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:00

Thank you for your suggestion. We have flagged your feedback with the appropriate teams for consideration.

We regularly monitor travel behaviour and markets to identify rising and high potential markets for future GO services. More specifically, we examine travel patterns and ridership trends along bus routes and rail corridors within a service area before considering possible additions or adjustments. Decisions on specific service changes also consider factors such as operating costs, compatibility/fit with the overall network, and availability of resources (such as crewing, equipment and track/platform availability).

These decisions are underpinned by data from a variety of sources, including travel demand surveys, experience on existing services serving similar markets, feedback from customers and input from municipal/regional decision-makers.

Anonymous's avatar

Anonymous
Jan 26, 2020 - 16:06

I feel like Metrolinx has such a habit of being opaque that even when laying things bare would result in empathy and understanding from the public, you reach for vagueness or misdirection. Consider a few examples (by no means representative):

* https://www.metrolinxengage.com/en/comment/3500 -- As I understand it, the schedule that this poster is suggesting, with shorter layovers and four rather than five trains in service, was actually tested before the line opened and didn't prove reliable enough. Yet the answer skirts around the schedule issue and focuses on fleet availability, why is that? There shouldn't be any shame in showing that you've done your homework.

* https://twitter.com/GOtransitST/status/1190744201111187458 -- I wonder how comforting the "train traffic" reason was to people on this train, sitting next to an empty track for 15 minutes, only to see a Lakeshore train scheduled after theirs overtake them in the same direction? There used to be a nice reason phrase for happenings like this: "operational error". I've heard that CN's offices are a bit understaffed and that they probably didn't have time to go through the formalities of resetting a signal to stop. It would have been much less confusing, not to mention more authentic, to just announce that on the two affected trains.

* Nearly every tweet on the UP Express account is either "you may experience a longer wait than usual" or "trains will operate only half hourly". Why are these so vague? What would be useful for someone looking to make a connection at either end of the line, is which trips are estimated to be delayed or cancelled. This information obviously exists, as it's posted on signs at the platforms, so why not give it to those who haven't arrived at their station yet?

What plans do you have to minimize lapses in transparency like these?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 17:56

Thank you for your feedback. We have shared your comments with the relevant teams for consideration in operations protocols.

As outlined in our Customer Charter, we do our best to keep our customers informed. In the event of service disruptions, our goal is to keep customers updated as soon as possible (whether it is in-person or online), and that is often before we have all of the information. As we receive more information, we continue to share updates to keep our customers in the know. We do what we can with the information we have in the moment.

Anonymous's avatar
Feb 4, 2020 - 12:59

One of the objectives of public transit is to reduce cars on roads. How will this be accomplished but greatly increasing the cost of transit by adding a parking fee? Shouldn't there be improvements to other travel infrastructure, eg, safe and year round bike lanes to stations, before implementing something that will discourage rather than encourage transit usage?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:00

We are always looking at how to make it more convenient for our customers to get to and from our stations in the safest, most comfortable and efficient ways possible. 

Our work towards better station access is guided by our GO Rail Station Access Plan. We have the fastest growing ridership in North America. Parking is one option for our customers, but we agree that improving all options – walking, cycling, transit, carpooling and others – is very important and the focus of much of our work and planning to better serve a growing ridership.

We work with local transit agencies to coordinate our services and schedules, and we work with municipalities to provide better direct pedestrian and cycling connections to our stations. Amenities are important too; we are building more secure bike shelters, which are at some of our stations already. Customer feedback is key, so thank you for your suggestions.

Anonymous's avatar
Feb 4, 2020 - 09:58

I've read that it has been proposed to auction naming rights to certain GO stations. Is this still going ahead? I think I speak for many in saying this is a ridiculous idea and having an expanded retail presence around stations would be far more appreciated by transit users (and would probably generate far more revenue).

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 19:02

We are committed to exploring all non-fare revenue options, while retaining control over our customer experience and service standards. This may include opportunities such as private sector partnerships/sponsorships, advertising and brand sampling. The purpose of this work is to enhance the customer experience and keep fares affordable.

For additional information, refer to the 38:58 mark in the video posted here.

Anonymous's avatar

The pedestrian walkway located on the East Side of Allen Road, going South to Eglinton West has been closed off ever since the LRT construction started. Will it be opened up again once the construction is finished? If yes - then when???
I live 2 blocks North of Eglinton West at the end of the Street and it used to take me 5 min. to get to the subway. Now it takes 20 min. Very difficult for pedestrians, especially when old.....

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:48

Reopening the pedestrian walkway on the east side of Allen Road, southbound to Eglinton Avenue West, is projected for some time in 2021. You can sign up for project-specific email updates by clicking here.

Anonymous's avatar

Anonymous
Jan 27, 2020 - 14:21

Hi, when can we expect improvements to begin at Maple station? We were promised a parking garage, second track, grade separation at McNaughton, when, if at all will these improvements materialize? The condo construction has impeded egress from the main lot for a long time and the spots being taken over for construction of the retaining wall has gone on a lot longer than promised. As one of the busiest stations on the Barrie Line, we need these improvements ASAP

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 08:47

Last year, we opened 150 more parking spaces at the temporary parking lot on Rodinea Road. We are in the process of making those spaces permanent while exploring other opportunities to provide expanded parking at Maple GO. We are also building a six-storey parking structure at nearby Rutherford GO Station, which will add 1,200 net-new parking spaces to the site by about 2022.

In addition to new parking spaces, we are investing in other improvements at Maple GO that include an expanded bus terminal on Eagle Rock Way, a reconfigured and more efficient passenger pick-up/drop-off area, new pedestrian connections to surrounding communities and new bike parking facilities.

Visit our blog to read more about some of these improvements.

Anonymous's avatar
Jan 20, 2020 - 15:45

The provision of parking aat GO stations is expensive and real estate intensive.
Might the provision of funds to local municipalities to improve local transit to GO stations be better use of the monies?
GO users are already transit savvy, many use GO and TTC so the provision of local transit at the home end of the journey is likely to be easily adopted.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 15:40

We agree that there are constraints and that parking cannot expand forever. Our work towards better station access is guided by the GO Rail Station Access Plan.

We have the fastest growing ridership in North America. Parking is one option for our customers, but improving all options – walking, cycling, transit, carpooling and others – is very important and the focus of much of our work and planning to better serve our growing ridership.

Municipalities fund local transit. However, we are working together to coordinate our services and schedules, and to provide better direct pedestrian and cycling connections to our stations. Amenities are important too; we are building more secure bike shelters, which are at some of our stations already. Across the network, we are also investing in pilots and testing partnerships with third-party services such as Lyft and Uber and other incentives. 

Lastly, through our transit oriented community development approach, we are building a future where more of our customers live, work and play right at, or near, transit stations.

Anonymous's avatar
Jan 31, 2020 - 06:13

There used to be a city bus at the Aldershot Go that would leave from the Go Station and travel west towards the RBG. Although it was only available until 8 p.m. (which we found terrible) now it's been taken away completely. Now we have to take a bus to Plains Road and then wait for another bus to go west. Very inconvenient especially in cold weather.

Why can't there be a city bus that stops at the Aldershot Go and which goes right on Plains Road. There are many people who live out that way and it feels like we have been shafted.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 15:57

We collaborate with municipalities and other service providers to support local transit integration with GO Transit within and across municipal boundaries. 

We will pass along your suggeston to the relevant teams, however local schedules and routes are managed by Burlington Transit so you may want to share your suggestion with them too.

Anonymous's avatar

Anonymous
Jan 20, 2020 - 11:43

When will Hamilton receive regular/frequent all day GO train service to/ from Toronto? When will said service come to Confederation GO station?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:13

The final GO Expansion Full Business Case outlines that we are looking to increase service to the City of Hamilton through a blend of services to Hamilton Centre GO Station, West Harbour GO Station and the future Confederation GO Station. We do not own any corridor infrastructure west of the Burlington GO Station. The stretch of track between Aldershot and Hamilton is a key freight artery, so we are working closely with our rail partners to coordinate the work we need to do.

Ongoing work to bring increased rail service to Hamilton also includes replacing a number of bridges along the corridor and installing important track and signalling infrastructure between West Harbour GO and the future Confederation GO site. The scope of the future Confederation GO Station has been finalized and will be tendered in 2020. The timeline for the construction of the self-serve rail station at Confederation GO will be confirmed once the contract is awarded.

In the interim, GO bus Route 12 now serves the future site of Confederation GO (the new Park & Ride lot @ QEW and Centennial Parkway North). GO bus Route 12 connects Confederation GO Station with Burlington GO Station and Dundas Street @ Highway 407 Park & Ride parking lot to the west, and Grimsby, St. Catharines and Niagara Falls to the east.

For more information or to sign up for our email distribution list, please email: [email protected].

Anonymous's avatar
Feb 4, 2020 - 12:05

I would like to know, of the Senior Management Staff... who uses GO Transit to commute to and from work on a daily basis. I feel it is important that the people making decisions and policy, actually use the service in order to better understand the concerns of the daily commuter. And if you are not using the service daily... why not?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 11:21

Our Senior Management Team proudly uses GO Transit and local transit for their personal and work-related travel whenever feasible.

Anonymous's avatar

Anonymous
Jan 28, 2020 - 14:32

Just a note of support for paid parking. As the number of GO passengers increases, it will cost a tremendous amount of money to buy the land and build parking facilities to store all the cars. Train passengers, especially those who do not require car storage, should not be subsidizing the cost of car storage. The fares paid by GO passengers should be split between the cost of the train ticket, and the cost of parking a vehicle. Agree with some that the cost is already considerably high, there should be a financial incentive to leave the car at home. Increasing transit connections to & from the LW line is needed, Metrolinx should work closely with and help fund local transit infrastructure to serve the stations. Providing sidewalks and cycle tracks connecting to the station with major residential areas will also help (and be much cheaper than building parking garages).

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 15:07

Thank you for your feedback. We agree that there are constraints and that parking cannot expand forever.

We have the fastest growing ridership in North America. Parking is one option, but we are working to find more ways for customers to get to and from GO stations. We are working with municipalties to coordinate our services and schedules, and to provide better direct pedestrian and cycling connections to our stations. Amenities are important too; we are building more secure bike shelters, which are at some of our stations already. Across the network, we are also investing in pilots and testing partnerships with third-party services such as Lyft and Uber and other incentives. 

We want to ensure transit costs remain affordable for customers, so our studies and research continue in order to find the most effective strategies. Customer feedback is key, so thank you again for your suggestions.

Anonymous's avatar

Anonymous
Feb 4, 2020 - 15:53

Are bike lanes part of the finch west project.? And is the finch corridor trail going to be build in the same area ?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 10:07

Bike lanes are planned for both sides of Finch Avenue, between Norfinch Drive/Oakdale Road and Tangiers Road and between Weston Road and Highway 27. There may be connections to new bike trails running south from Finch Avenue, east and west of Weston Road.

You can read more about what is planned in the Finch West LRT Overview and Update here. For more information or to sign up for our email distribution list, please email: [email protected].

Work on the proposed Finch Hydro Corridor Trail is being led by the City of Toronto.

Anonymous's avatar
Jan 31, 2020 - 06:19

There should be free spots for those living in the Aldershot area because spots are taken by those living Hamilton. Aldershot residents can have a sticker on their car or something like that.
If there is a charge to park, we'll probably rarely use the Go train. As it is now, we rarely do because of the horrendous parking situation.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:26

No decisions have been made and nothing has changed at GO station parking lots at this time. As a part of a broader access strategy, we are studying options to improve parking at GO stations. We currently have 77,000 parking spots across the region and only 8% are paid, reserved spots. We already have plans to add 24,000 additional parking spaces by 2031. 

We have the fastest growing ridership in North America. Today, 62% of customers drive to their station. Many of our customers who live within 1 kilometer of a station also drive alone. Our teams are looking into overall approaches that improve customer experience, while ensuring customers have safe, convenient alternatives to get to GO stations and find parking if they need it. It is our priority to ensure transit costs remain affordable for customers, so our studies and research continue in order to find the most effective strategies.

Customer feedback is key, so thank you for your suggestion.

Anonymous's avatar
Feb 4, 2020 - 15:13

We need more politicians who act like Dough Ford, Dan Carter. Never mind all the rhetoric ... LET'S GO!! While I remain absolutely skeptical of any date remotely close to 2024, I still hold onto a floundering sense of wishful hope that we will eventually grow up to be a big city, with transit and infrastructure that at least dips it's toes into the 21st century. Bye for now though. Alas I must go stand in line to correct yet another issue with my Prestocard.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:57

Metrolinx’s Board of Directors recently approved the Initial Business Case Update: Bowmanville Rail Service Extension and recommended that Option 2 be advanced through the business case development process and be evaluated through a Preliminary Design Business Case.

Option 2 extends through Oshawa GO Station and uses Canadian Pacific (CP) Railway’s existing General Motors (GM) spur line to cross Highway 401 and connect to Bowmanville. 

You can read the full Initial Business Case Update: Bowmanville Rail Service Extension by clicking here.

Anonymous's avatar

Anonymous
Jan 28, 2020 - 08:03

Taking the train and the TTC from Appleby to Yonge and Sheppard costs the same as a monthly car payment. How would pay parking encourage ridership?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:51

No decisions have been made and nothing has changed at this point. 

We have the fastest growing ridership in North America and our GO services are very popular. We currently have 77,000 parking spots across the region and only 8% per cent are paid, reserved spots ($98 per month). We already have plans to add 24,000 additional parking spaces by 2031, but parking cannot expand to keep pace with future ridership growth.

Managing taxpayer dollars wisely and delivering value for money is central to all of our decision-making. We have introduced incentives to make transit more affordable such as Kids GO Free, the $10 Sunday Funday pass and PRESTO event discounts. In April 2019, we reduced PRESTO fares on short-distance GO Transit trips between stops within roughly 10 kilometres of each other or less to $3.70 — a 21% reduction from the lowest PRESTO fares of $4.71.

Anonymous's avatar

When the LRT is completed, Will there be vibration noise felt or heard re trains travelling to those properties that are close to the LRT line when the trains are moving. Will this be heard on the lower level of properties for example located near the line or how far away.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:52

Thank you for writing to us. We alway put noise and vibration plans in place, but we require additional information about which light rail transit (LRT) project you are referring to in order to provide you with more information. Please reach out to [email protected] to share more details.

Anonymous's avatar
Feb 4, 2020 - 13:21

There is only less room space to stand during rush hour on LakeshoreEast train (especially on 5.35). Additional cars to the train should be helpful.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:53

Thank you for your suggestion. We will pass along your feedback to the relevant teams.

We regularly monitor travel behaviour and markets to identify rising and high potential markets for future GO services. More specifically, we examine travel patterns and ridership trends along bus routes and rail corridors within a service area before considering possible additions or adjustments. Decisions on specific service changes also consider factors such as expected costs, compatibility/fit with the overall network, and availability of resources (such as crewing, equipment and track/platform availability).

These decisions are underpinned by data from a variety of sources, including travel demand surveys, experience on existing services serving similar markets, feedback from customers and input from municipal/regional decision-makers.

Anonymous's avatar
Jan 27, 2020 - 12:25

Where about in the station will the meeting take place

Metrolinx's avatar

Metrolinx
Jan 31, 2020 - 15:31

The Town Hall is being held at the west-end of the Main Station. There will be wayfinding instructions posted to help attendees navigate the station. The address for the Burlington GO Station is: 2101 Fairview Street, Burlington, ON L7R 2C8.

Anonymous's avatar
Feb 4, 2020 - 12:53

Why does it take about 3 years to build a GO parking garage, when two similar structures can be built at the outlet mall (Trafalgar Rd) in 6 months?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:33

GO Expansion is a significant investment in the future of our province, so we want to get it right. Our procurement model leverages world-wide private sector expertise to drive contractor accountability and reward innovation. 

Major construction projects such as the parking structures at Cooksville and Rutherford GO Stations are proceeding on schedule while we continue to operate a region-wide transit system, on active rail corridors. Safety is imperative and central to everything we do, but we must also plan around maintaining customer service as we deliver on our commitment to build a more connected region. 

As a public sector agency, we are subject to the Broader Public Service Procurement Directive, which sets out a number of requirements for the procurement of services, the competitive bidding process and contract management. Ensuring that we are compliant can also impact certain project timelines.

Anonymous's avatar
Jan 27, 2020 - 15:52

There is no reason why there should be any two cities in Southwestern Ontario that cannot be easily traveled between via GO/Metrolinx. Having to bus from Hamilton to Mississauga in order to get to Guelph or Kitchener-Waterloo, a total trip time of over 2 hours, is completely unacceptable. People are not just trying to get to Toronto or the GTA and this is not being fully addressed.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 16:53

We agree that there are opportunities to provide bus connections across the region.

We are looking at ways to support improved connections between the Region of Waterloo, Guelph area and Hamilton with Regional Express Bus corridors, as noted in the 2041 Regional Transportation Plan. Right now we are doing the planning analysis and feasibility assessments looking at fleet and garage planning considerations and evaluating costs. We remain committed to working with our municipal partners and will have more information to share once we move through these considerations.

Anonymous's avatar
Jan 29, 2020 - 11:43

In the year 2020, it is ridiculous that there are almost no direct connections from Toronto to Hamilton via GO Train. As a daily commuter from Oakville to Hamilton, transit is not an option for me - it would take me travelling on a bus, a train and another bus, totalling over 90 minutes of travel one way. When can we expect a resolution to this problem? The city of Hamilton is cut off from the rest of the GTA by train and would benefit massively from a direct GO train connection. Thanks in advance for considering my question.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:28

Increasing service to customers in Hamilton (and beyond) is a priority as identified in our GO Expansion Business Case. We do not own any corridor infrastructure west of the Burlington GO Station, and the stretch of track between Aldershot and Hamilton is a key freight artery, so we are working closely with our rail partners to coordinate work on new track and complex signalling infrastructure. 

Over the coming months, we will continue to work on replacing a number of bridges throughout Hamilton and build important track and signalling infrastructure between West Harbour and Confederation stations to support higher volumes of service (e.g., more frequent travel, all-day travel).

Daniel B's avatar
Jan 20, 2020 - 11:44

When Confederation GO completes will we see more trains to and from Aldershot to West Harbor GO?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:01

The final GO Expansion Full Business Case outlines that we are looking to increase service to the City of Hamilton through a blend of services to Hamilton Centre GO Station, West Harbour GO Station and the future Confederation GO Station. We are looking to build on the recent announcement of new trains at West Harbour GO and deliver on our promise of providing more GO service to Hamilton and Niagara Region as soon as possible.

We are committed to bringing incremental service increases to Hamilton, making it easier than ever to travel across the Greater Golden Horseshoe using GO Transit. We do not own any corridor infrastructure west of Burlington GO Station, and the stretch of track between Aldershot and Hamilton is a key freight artery. We will continue to work with our rail partners o coordinate the necessary infrastructure work we need to do, as well as the long-term agreements needed for further service expansion into Hamilton, including Stoney Creek.

Anonymous's avatar

Anonymous
Jan 31, 2020 - 17:15

Should Metrolinx introduce paid parking, in addition to the fares associated with commuting to/from Toronto for Burlington riders, the cost-benefit analysis in support of driving one's care increases. Knowing this impact on commuters that are further out on grid, what is the reasoning Metrolinx uses to rationalize the paid parking suggestion that is gaining more press?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:50

No decisions have been made and nothing has changed at this point. 

We have the fastest growing ridership in North America and our GO services are very popular. We currently have 77,000 parking spots across the region and only 8% per cent are paid, reserved spots ($98 per month). We already have plans to add 24,000 additional parking spaces by 2031, but parking cannot expand to keep pace with future ridership growth.

Managing taxpayer dollars wisely and delivering value for money is central to all of our decision-making. We have introduced incentives to make transit more affordable such as Kids GO Free, the $10 Sunday Funday pass and PRESTO event discounts. In April 2019, we reduced PRESTO fares on short-distance GO Transit trips between stops within roughly 10 kilometres of each other or less to $3.70 — a 21% reduction from the lowest PRESTO fares of $4.71.

Anonymous's avatar
Jan 27, 2020 - 20:16

Please consider the possibility of a direct bus connection between Hamilton-Aldershot-Guelph on Hwy 6. There are any commuters between these two points, and there are no reasonable transit options available.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:20

Thank you for your suggestion.

We regularly monitor travel behaviour and markets to identify rising and high potential markets for future GO services. More specifically, we examine travel patterns and ridership trends along bus routes and rail corridors within a service area before considering possible additions or adjustments. Decisions on specific service changes consider factors such as operating costs, compatibility/fit with the overall network and availability of resources (such as crewing, equipment and track/platform availability).

These decisions are underpinned by data from a variety of sources, including travel demand surveys, experience on existing services serving similar markets, feedback from customers and input from municipal/regional decision-makers.

We will pass along your feedback to the relevant teams.

Anonymous's avatar
Jan 21, 2020 - 13:08

When will the next town hall meeting be done in Barrie? How is the electrification and twining of the Go Train line to Barrie progressing?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:08

Thank you for your question. We are still determining where to host our next Town Hall. The best way to stay informed about where the Town Hall meetings are being hosted is to sign up for updates on the Metrolinx Engage platform here.

Regarding electrification, through the procurement process currently underway, we are looking to the private sector to propose innovative approaches to meet the future GO Transit rail service levels that are outlined in the GO Expansion Full Business Case, which could include opportunities for technology to electrify core segments of the network. To listen to the response, tune in at the 51:42 mark in the video posted here.

Anonymous's avatar
Feb 4, 2020 - 19:26

Metrolinx CEO Phil Verster stated in a recent interview with the Toronto Star that ridership on GO transit in the GTA will triple over the next ten years. How will Metrolinx meet increased demand so that trains aren’t travelling over capacity, and what measures will Metrolinx put in place to ensure that fares remain affordable for commuters?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:03

Our 2041 Regional Transportation Plan outlines how we need to build transit in anticipation of growth of communities outside of Toronto and the development of employment and amenities across the Greater Golden Horseshoe and our GO Expansion Full Business Case describes the actions we are taking to get there.

Managing taxpayer dollars wisely and delivering value for money is central to all of our decision-making. We have introduced incentives to make transit more affordable such as Kids GO Free, the $10 Sunday Funday pass and PRESTO event discounts. In April 2019, we reduced PRESTO fares on short-distance GO Transit trips between stops within roughly 10 kilometres of each other or less to $3.70 — a 21% reduction from the lowest PRESTO fares of $4.71.

Anonymous's avatar
Feb 4, 2020 - 09:07

Why can't the overpaid senior management take a pay cut and pass the savings towards reduced fares?
We gotta start somewhere. Plus could you list the value that you are providing and the services that you are providing exactly?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 17:15

Managing taxpayer dollars wisely and delivering value for money is central to all of our decision-making. We have introduced incentives to make transit more affordable such as Kids GO Free, the $10 Sunday Funday pass and PRESTO event discounts. In April 2019, we reduced PRESTO fares on short-distance GO Transit trips between stops within roughly 10 kilometres of each other or less to $3.70 — a 21% reduction from the lowest PRESTO fares of $4.71.

For more information on the services that we are providing, our project-specific business cases, project plans, construction updates, community meeting notices, environmental assessments and media releases are all posted online. You can find this information in the links on our Projects page which you can access here.

Regarding compensation, our salary rates and ranges for all our employee groups, including executives, comply with all applicable provincial legislation and directives.

Anonymous's avatar

Will you consider feedback on the new train seats? The green chairs (vs the blue seats) seem to be badly designed. Not for people of average to tall height. Knees touch / less personal space than the old chairs. So many people seem less comfortable (physically and space-wise) in the new chairs. Wondering if you took size diversity into account with this change?

Also means less seating during rush hour -- The new cars have four less seats in the middle coaches in the mid level? Seems unwise to have less seats than previously?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:14

Your comfort is important to us. Admittedly, the reaction to our latest coach seats (the green seats) has been mixed. 

We invited customers to test some new seat designs at Union Station to inform the next generation of GO train seating. We tested several seat orientations and different types of seat cushions, headrests and armrests.The insights from this research and customer feedback is being incorporated into future train and bus specifications, with emphasis on finding a solution that meets the majority of our customers’ preferences.

Anonymous's avatar
Feb 4, 2020 - 09:16

Recently moved to St Catharines and also aware of GO buses services. Will there ever be train services from St. Catharines to Toronto?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 11:14

We are looking to build on the recent launch of regular weekday service between Niagara Falls and Toronto - four years ahead of schedule, and the recent extension of seasonal weekend service year-round. 

The Niagara Region now has rail service to and from Niagara Falls seven days a week, but we appreciate that there is demand for more. We are continuing to work to bring more rail service to both Hamilton and Niagara regions as soon as possible.

You can read more about our plans for St. Catharines in the Niagara Falls Rail Service Extension Initial Business Case Update here.

For more information, sign up to receive project updates by email at Metrolinx.com/niagara.

Anonymous's avatar
Jan 27, 2020 - 12:45

How long will it be before there is all day service to West Harbour and/or Hamilton GO?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:10

Increasing service to customers in Hamilton (and beyond) is a priority as identified in our GO Expansion Full Business Case. We do not own any corridor infrastructure west of the Burlington GO Station, and the stretch of track between Aldershot and Hamilton is a key freight artery, so we are working closely with our rail partners to coordinate work on new track and complex signalling infrastructure. 

Over the coming months, we will continue to work on replacing a number of bridges throughout Hamilton and build important track and signalling infrastructure between West Harbour GO and Confederation GO stations to support higher volumes of service (e.g., more frequent travel, all-day travel).

Anonymous's avatar

Is there going to be a STOP at the Palisades 215 / 205 / 195 Wynford Drive ? There are a lot of people in these 3 buildings alone, and also a lot of seniors that use the TTC. It is hard for a lot of them to walk a distance to get to or from the Metrolink.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 09:06

The future Wynford stop will be located at surface on Eglinton Avenue East, on the west side of the bridge over Wynford Drive. The accessible stop will be a parallel side platform. There will be a sidewalk on each of the existing ramps at Wynford Drive and Eglinton Avenue East: exit ramp from Eglinton Avenue eastbound to Wynford Drive and entrance ramp from Wynford Drive to Eglinton Avenue westbound. 

Unfortunately, any additional designs fall outside of the scope of the Eglinton Crosstown Light Rail Transit (ECLRT) project. Transit users will be able to access the Eglinton Crosstown LRT in the same way that they currently access the Eglinton Avenue and other Toronto Transit Commission (TTC) bus services in the area.

Anonymous's avatar
Jan 27, 2020 - 17:45

Regarding the proposal for parking fees, what stakeholdering has been done with employers in the downtown core? Do you have CEOs of major downtown companies and HR departments onside?

And have the Governments been approached to make transit a tax deduction again>

...Employees will expect a pay rise to match the cost of parking. + An exorbitant increase in transit charges will impact the competitive of business in the GTA for their talent pipeline.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:08

Thank you for your feedback. We have the fastest growing ridership in North America and our GO services are very popular.

We currently have 77,000 parking spots across the region and only 8% per cent are paid, reserved spots ($98 per month). We already have plans to add 24,000 additional parking spaces by 2031. 

However, parking alone will not be able to meet the future needs of our customers. This is why we are working with municipalities and other stakeholders to improve connections with local transit and make it easier for customers to get to and from our stations using other modes of transportation such as walking, cycling, carpooling and ridesharing. 

It is our priority to ensure transit costs remain affordable and we are dedicated to consulting with stakeholders to understand the end-to-end costs and impacts along the entire customer journey to find the most effective strategies. 

No decisions have been made and nothing has changed at this time. We will continue to keep our customers and stakeholders informed.

Anonymous's avatar
Feb 4, 2020 - 12:40

Good afternoon,

GO bus services were cancelled to the Cambridge region recently. This makes travelling into Toronto impossible for people that are unable to drive to the GO station at Aldershot. What are GO Transits plans for bringing service back to this area? It is a growing community with many condos currently in development, which means more people will need to access reliable transit into the GTA. Please consider reinstating services to provide accessibility for the people of this region.

Thank you,

Crystal

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:59

Thank you for your feedback.

We regularly monitor travel behaviour and markets to identify rising and high potential markets for future GO services. More specifically, we examine travel patterns and ridership trends along bus routes and rail corridors within a service area before considering possible additions or adjustments. Decisions on specific service changes also consider factors such as operating costs, compatibility/fit with the overall network, and availability of resources (such as crewing, equipment and track/platform availability).

These decisions are underpinned by data from a variety of sources, including travel demand surveys, experience on existing services serving similar markets, feedback from customers and input from municipal/regional decision-makers.

We will pass along your feedback to the relevant teams.

Anonymous's avatar

The construction has limited Eglinton to one lane in each direction for years. First, when they dug the tunnel, and now when work goes in spurts. I asked at the meeting about the closure of Leslie at Eglinton this summer, if Eglinton would be restored to full width (and bike lanes) west of Leslie after the closure and was told that it would be. That's not been the case. There is a perpetual back-up for transit and a mess for traffic, cyclists, and pedestrians. Why is this not getting done as promised? When will Eglinton re-open?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:47

The projected timeline for lane reinstatement from Brentcliffe Road to Leslie Street is summer/fall 2020. You can sign up for project-specific email updates by clicking here.

Anonymous's avatar
Feb 4, 2020 - 13:40

Hi, would you please consider reducing the speed at which trains enter stations before stopping to pick up passengers. The high level of wind while passing lifts dirt, snow and particles from the track. I noticed the trains coming in to Union to pick up passengers in the afternoon are extremely slow at the platform level. Somewhere in the middle would be appreciated. Thank you!

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:34

Safety is our number one priority. We take safety into concern with every decision we make about our operations, including the speed at which GO trains enter our stations. As a rail service provider, we comply with the regulations, rules and standards, including speed regulations, as outlined in Transport Canada's Railway Safety Act.

Anonymous's avatar
Jan 31, 2020 - 06:25

An incentive to leave car at home - Can you not provide a regular city bus all day that goes from west Aldershot to the Go Station? Include in that price the amount of the cost of the Go train.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:25

We collaborate with municipalities and other service providers to support local transit integration with GO Transit within and across municipal boundaries. We will pass along your suggeston to the relevant teams, however local schedules and routes are managed by Burlington Transit so you may want to share your suggestion with them too.

Anonymous's avatar

Hi, is there any confirmed date of when the go train will be servicing the Confederation Go station on Centennial in Stoney Creek?
Thank you

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:34

The scope of the future Confederation GO station has been finalized and will be tendered in 2020. The timeline for the construction of the self-serve rail station at Confederation GO will be confirmed once the contract is awarded.

In the interim, GO bus Route 12 now serves the future site of Confederation GO (the new Park & Ride lot @ QEW and Centennial Parkway North). GO bus Route 12 connects Confederation GO Station with Burlington GO Station and Dundas Street @ Highway 407 Park & Ride parking lot to the west, and Grimsby, St. Catharines and Niagara Falls to the east.

For more information or to sign up for our email distribution list, please email us at: [email protected].

Anonymous's avatar
Jan 22, 2020 - 13:52

Is there any truth to the rumour that commuters will be required to pay for parking at all stations soon?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 15:45

No decisions have been made and nothing has changed at this point. 

We have the fastest growing ridership in North America and our GO services are very popular. We currently have 77,000 parking spots across the region and only 8% per cent are paid, reserved spots ($98 per month). We already have plans to add 24,000 additional parking spaces by 2031, but parking cannot expand to keep pace with future ridership growth. 

We are working to find more options for customers to get to and from GO stations. This may include exploring new ways to use reserved parking, but it also includes working with municipalities to improve connections with local transit and make it easier for customers to get to and from our stations using other modes of transportation such as walking, cycling, carpooling and ridesharing.

Our work towards better station access is guided by our GO Rail Station Access Plan. Across the network, we are also investing in pilots and testing partnerships with third-party services such as Lyft and Uber and other incentives. 

Lastly, through our transit oriented community development approach, we are building a future where more of our customers live, work and play right at, or near, transit stations.

Anonymous's avatar
Jan 30, 2020 - 08:18

Given the 15' 11" overall height of the existing Bi-level vehicles would electrical clearances permit classic overhead catenaries to be used at Union Station? If not, could a solid contact wire be employed? If overhead wires cannot safely be used, would electro-diesels as used around Montreal be the solution? Noting that from the outset Bi-level vehicles were designed to accept pantographs, could such vehicles accept propulsion controls and drive systems?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:36

Thank you for your interest.

Through the procurement process currently underway, we are looking to the private sector to propose innovative approaches to meet the future GO Transit rail service levels that are outlined in the GO Expansion Full Business Case, which could include opportunities for technology to electrify core segments of the network.

To listen to the response, please see the 51:42 mark at the video posted here.

Anonymous's avatar
Jan 29, 2020 - 18:02

In order to incentivize alternatives to single occupied cars and to not impose additional costs on commuters, would it not be beneficial to make the train fare free and apply a fee for parking, perhaps using Presto based upon time and/or number of GO stations traveled to? Obviously coordination with municipalities to increase public transit and cycling infrastructure would be required.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:31

Thank you for your suggestion. We have shared your idea with the relevant teams.

Anonymous's avatar

Word is that you're shying away from introducing parking fees after reactions to the news. Please don't! The idea deserves serious consideration, especially in a form that would simply decouple parking-related costs from fares, with no or minimal increase to the total paid by someone who parks at their station.

If paid parking is off the table (again), how about a 20¢ to 30¢ fare increase across the board, in exchange for fully free transfers to local transit? Though with the TTC co-fare being cut back soon, it seems like new co-fares aren't likely either, which is a shame.

Anyhow, parking lots can't expand forever and now is the right time to start changing how people get to stations.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 14:50

Thank you for your feedback. No decisions have been made and nothing has changed at this point, but we have the fastest growing ridership in North America and we agree that parking cannot expand forever. We are working to find more options for customers to get to and from GO stations. Parking is one option for our customers but improving all options – walking, cycling, transit, carpooling and others –  is very important and the focus of much of our work and planning to better serve our growing ridership.

Our work also includes exploring new ways to use reserved parking. We are looking into approaches that improve the customer experience, while ensuring that riders have safe, convenient alternatives to get to GO stations and find parking if they need it. It is our priority to ensure transit costs remain affordable for customers.

Customer feedback is key, so thank you again for your comments.

Anonymous's avatar
Jan 27, 2020 - 21:09

As review plans, and assess costs, in preparation to present to our politicians, could you also post each plan online, along with cost estimates, maps, etc; so that the public could also see whats possible, and pressure our politicians?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:16

All of our project-specific business cases, project plans, construction updates, community meeting notices, environmental assessments and media releases are posted online. You can find this information in the links on our Projects page which you can access here.

You can also sign up for updates and/or share your feedback with our Community Relations team in your area at the following email addresses:

[email protected] 
[email protected] 
[email protected] 
[email protected] 
[email protected] 
[email protected]
[email protected] 
[email protected] 
[email protected] 
[email protected] 
[email protected]

Anonymous's avatar

The extremely poor road surfaces along Eglinton, particularly between Laird Dr and Kennedy Rd were to be somewhat expected in the early stages of the Eglinton LRT Crosstown construction. This was the case while the outer lane areas were being worked on and the inner lane areas were used for car travel.

However, the grades of the roadway have now been cast in concrete (literally) as the curbs have been formed in poured concrete for over a year now. It would have made sense to repair the outer lane pavement surfaces at that time to provide for much smoother traffic flow while work continues on the inner lane areas that are now being excavated, and concrete poured for the LRT track placement. Instead we still have very poor uneven road surfaces full of potholes for the outer lane areas used by cars while the primary work is on the inner lane areas for the LRT tracks.

Why?

This is a case of extremely poor planning!

And yes, I am an engineer who has done enough project management to know this could have been planned much better.

This is also a clear indication that you don’t care about this degree of unnecessary disruption to normal traffic flow.

By contrast, several lengthy sections of highway 400 between Toronto and Barrie have been for several years, and continue to be, under significant construction for additional lanes and other changes. During this construction process, the road surface of the traveled portion of highway 400 has been maintained in a most reasonable manner to facilitate the smooth flow of traffic.

Had the condition of the road surface of highway 400 during construction been similar to that of the road surface of Eglinton Ave between Laird Dr and Kennedy Rd during construction there would have been a commuter revolt!

How do you justify the way you have cavalierly treated the commuters who use Eglinton Ave during this construction, particularly considering that once the road grade was set for the final solution, the road surface has been left in such poor condition while work is focused on the LRT track portion?

Are we faced with another year or two of extremely poor road surfaces for cars while the LRT tracks are being installed?

I challenge you to provide a well-reasoned answer to this issue.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:54

Metrolinx, along with the contractor, Crosslinx Transit Solutions (CTS), creates plans to manage construction and maintain the flow of traffic.

As work eases up in certain locations, the roadway can be safely restored to normal. At most stations, there will be Eglinton Avenue streetscape improvements (as part of Eglinton Connects) including final landscaping. Road and sidewalk occupancy, periodic closures and overnight work will be required to pave, pour sidewalks and curbs and install street furniture. 
 
In the east, guideway construction and paving was completed at most major intersections along the surface alignment. The majority of track and the overhead catenary system have been installed and the physical installation of the stops will be done this spring. The roadway for the surface alignment will be reinstated by the end of this year. This will include milling the existing asphalt, leveling high and low spots and then repaving.

Anonymous's avatar

1) There was mention a few months ago about replacing the elevators at Burlington station but then nothing happened - what is the ETA on this?

2) Some of us just don't have extra time in a day to wait for a bus to take us to the train station and then that commute so parking is the only option. If you start to charge monthly - how was the $100/month figure calculated? Seems awfully high to go from zero to 100.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:11

1) The work to upgrade elevators at Burlington GO Station will start later this year, once similar work at Oakville GO Station concludes. We will give our customers advance notice prior to starting the work. 

2) Although we are in the business of delivering transit to get people where they need to go better, faster and easier, we have become one of the largest parking providers in North America. Of our 77,000 parking spots at GO stations across the region, only 8% per cent are currently paid, reserved spots. We already have plans to add 24,000 additional parking spaces by 2031, but parking alone will not meet the needs of our growing ridership. 

Planning, building and maintaining parking lots and structures is expensive. Parking is an important option for customers and part of our work is looking at ways to ensure that spots are available to people who need them, while ensuring customers who are able to can also choose to take walk, cycle, take transit, carpool or get dropped off.

Anonymous's avatar
Jan 22, 2020 - 12:16

Could you please let me know when the Centinnial station would be functional and Go trains will have stops at this station. Thank you.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:09

We would be happy to provide an update, but we need more information about which station you are referring to. There is no Centennial GO Station along the Niagara corridor, but there is one along the Stouffville line. Please reach out to [email protected] to confirm which location you are referring to.

Anonymous's avatar

Anonymous
Feb 4, 2020 - 15:16

Yet another example of a large community of people falling victim to promises made by one Government to only be handed to another. If only we could ever have a leadership group in this country that was able to create a plan, put it into action, and see it through! What a phenomenon that would be! Perhaps we could get that German company that oversaw the 407 expansion to manage this project? Sometimes it feels like privatization is the most sensible answer.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:56

Metrolinx’s Board of Directors recently approved the Initial Business Case Update: Bowmanville Rail Service Extension and recommended that Option 2 be advanced through the business case development process and be evaluated through a Preliminary Design Business Case.

Option 2 extends through Oshawa GO Station and uses Canadian Pacific (CP) Railway’s existing General Motors (GM) spur line to cross Highway 401 and connect to Bowmanville. 

You can read the full Initial Business Case Update: Bowmanville Rail Service Extension by clicking here.

Anonymous's avatar

Anonymous
Jan 31, 2020 - 15:46

Hi, when will the Confederation GO Station have trains running From & To Toronto? This was promised end of 2019 but all we got is Bus service. A Promise not fulfilled!

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:40

The scope of the future Confederation GO station has been finalized and will be tendered in 2020. The timeline for the construction of the self-serve rail station at Confederation GO will be confirmed once the contract is awarded.

In the interim, GO bus Route 12 now serves the future site of Confederation GO (the new Park & Ride lot @ QEW and Centennial Parkway North). GO bus Route 12 connects Confederation GO Station with Burlington GO Station and Dundas Street @ Highway 407 Park & Ride parking lot to the west, and Grimsby, St. Catharines and Niagara Falls to the east.

For more information or to sign up for our email distribution list, please email us at: [email protected].

Anonymous's avatar
Jan 22, 2020 - 12:10

My question is regarding the proposed end to free parking at GO Stations. I live 6 km from the Aldershot GO station -- this is 7 minutes by car, but 30 minutes if I walk to the bus stop, and take the bus (if the Burlington Transit bus arrives on time, which is never guaranteed). I can actually drive myself to and from my work (in Toronto) faster, but I choose to take the GO Train; partially because it allows me to read a book or relax, but also to do my part in reducing emissions and cutting down on traffic. If I have to pay to park at the GO Station, I will simply drive to and from Toronto, and I presume many in a situation like mine would do the same. Is this not counter-productive? If you want to increase ridership, free parking is a necessary evil.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 15:42

No decisions have been made and nothing has changed at this point. 

We have the fastest growing ridership in North America and our GO services are very popular. We currently have 77,000 parking spots across the region and only 8% per cent are paid, reserved spots ($98 per month). We already have plans to add 24,000 additional parking spaces by 2031, but parking cannot expand to keep pace with future ridership growth. 

We are working to find more options for customers to get to and from GO stations. This may include exploring new ways to use reserved parking, but it also includes working with municipalities to improve connections with local transit and make it easier for customers to get to and from our stations using other modes of transportation such as walking, cycling, carpooling and ridesharing.

Our work towards better station access is guided by the GO Rail Station Access Plan. Across the network, we are also investing in pilots and testing partnerships with third-party services such as Lyft and Uber and other incentives. 

Lastly, through our transit oriented community development approach, we are building a future where more of our customers live, work and play right at, or near, transit stations.

Anonymous's avatar
Feb 3, 2020 - 13:09

Is there any possibility of adding change rooms to GO stations? Most days of the year are too hot, too cold, or too wet to reasonably allow biking to the GO station in office clothes - so adding simple changing facilities to the stations would make cycling far more appealing. Most existing washroom facilities are too small (or too) few for changing clothes. Is this being considered? Here's hoping! Thank you.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:49

Thank you for your input. We will pass along this suggestion to the relevant teams

Anonymous's avatar

Anonymous
Jan 27, 2020 - 12:33

When will you add more parking space at Aldershot go station? Paying for parking is not a good decision, definitely unacceptable.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:06

No decisions have been made and nothing has changed at this point. 

We have the fastest growing ridership in North America and our GO services are very popular. We currently have 77,000 parking spots across the region and only 8% per cent are paid, reserved spots ($98 per month). We already have plans to add 24,000 additional parking spaces by 2031, but parking cannot expand to keep up with future ridership growth. 

We are working to find more options for customers to get to and from GO stations. This may include exploring new ways to use reserved parking, but it also includes working with municipalities to improve connections with local transit and make it easier for customers to get to and from our stations using other modes of transportation such as walking, cycling, carpooling and ridesharing. Our work towards better station access is guided by our GO Rail Station Access Plan. Across the network, we are also investing in pilots and testing partnerships with third-party services such as Lyft and Uber and other incentives. Customer feedback is key, so thank you for your comments.

Anonymous's avatar
Jan 26, 2020 - 08:02

We live in Campbellville recently tried to use the GO to go to Toronto around 11:00 AM on thurs. we tried Aldershot, Burlington and Appleby NO parking. Friends in Milton same thing. Yes you need more parking but in the interim set up gates or sensors in and out so you know approx how many spots at each and set up an app we can check.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 15:44

Thank you for your feedback. We are always looking at how to make it more convenient for our customers to get to and from our stations in the safest, most comfortable and efficient ways possible. Our work towards better station access is guided by the GO Rail Station Access Plan. We have the fastest growing ridership in North America and we know many customers have a challenge finding parking in our station lots. 

Parking alone cannot expand to keep up with the pace of future ridership growth, which is why we are working to improve all options – walking, cycling, transit use, driving, carpooling and others. Our teams are looking at several strategies and technology is certainly part of that research.

Anonymous's avatar
Feb 4, 2020 - 09:53

Are there any plans to connect the Lakeshore West line to the proposed Union Station West at the airport? This would be a great asset to the region, especially as the line continues to expand along the lake shore to Niagara. This would seem to be the most efficient way to provide direct access to the airport for travellers in this part of the region.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 19:04

We are working with the Greater Toronto Airports Authority (GTAA) to improve transit access to Canada’s largest airport,  Pearson Airport, both now and in the future. Recently we signed a cost sharing agreement to move the partnership forward. You can learn more on MX News by clicking here and by tuning in to the response at the 30:00 mark in the video posted here.

In the meantime, starting January 11, 2020, Route 40 GO buses began servicing the Park & Ride lot at Dundas St. @ Hwy. 407, providing a convenient connection between Burlington and Pearson Airport in less than 30 minutes.

Anonymous's avatar
Feb 3, 2020 - 15:59

I am wondering when there will be train service from Confederation GO to Union?
Also - am wondering, because I drive 35 minutes to Burlington GO now to get to Union, how to make sure that I am not charged for Parking at Burlington GO. I do not have a transit option to get there.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:51

Delivering more frequent and efficient GO service between Hamilton and Toronto's Union Station is a priority. We do not own any corridor infrastructure west of the Burlington GO Station. The stretch of track between Aldershot and Hamilton is a key freight artery, so we are working closely with our rail partners to coordinate the work needed to deliver the increased GO train service.

Through the GO Expansion program, the City of Hamilton will receive increased transit options through a blend of rail and bus services to Hamilton Centre GO, West Harbour GO Station and the future Confederation GO Station. The scope of the future self-serve rail station at Confederation GO has been finalized and will be tendered out in the coming months. The timeline for construction will be confirmed once the contract is awarded.

For more information or to sign up for our email distribution list, please email us at: [email protected].

Regarding parking, we do not have approvals to change our parking fee structure at this time.

Anonymous's avatar

Anonymous
Jan 28, 2020 - 14:43

The following was copied from the "The Big Move" Transforming Transportation in the Greater Toronto & Hamilton Area report:

"A GROWING WALKING AND CYCLING NETWORK
By the 15-year mark of the RTP, as much as $300 million will have been invested in new walking
and cycling infrastructure across the region, creating up to 4,500 kilometres of new, dedicated,
on- and off-road facilities, including new facilities to overcome barriers such as 400-series
highways, rail corridors and major rivers, and missing sidewalks on major roads. New policies and
programs will have created environments that encourage walking and cycling throughout
the GTHA"

So far we are at the 12 year mark. How much of that $300 million has been invested in new walking and cycling infrastructure? What new policies and programs have been created to encourage walking and cycling throughout the GTA? What barriers to cycling and walking have been overcome to date?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:09

We are always working to make it more convenient for our customers to get to and from our stations in the safest, most comfortable and efficient ways possible. This work is guided by the GO Rail Station Access Plan. You may also be interested in our 2041 Regional Transportation Plan.

Improving all options – walking, cycling, taking transit, driving, carpooling and others – are very important and the focus of our work and planning to better serve our growing ridership.

We collaborate with municipalities towards better direct pedestrian and cycling connections to our stations and have invested in the Bike Share Toronto program. Amenities are important too; we are building more secure bike shelters across the network, which are at some of our stations already. Expect more announcements soon. 

Lastly, through our transit-oriented community development approach we are building a future where more of our customers live, work and play right at, or near, transit stations.

Anonymous's avatar
Feb 4, 2020 - 17:15

This station is long overdue to be upgraded + the platform is dangerous. When is this being addressed and when is the parking being upgraded? Half the time I can't even get out of there due to the number of cars waiting
Thank you

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 10:05

As identified in the GO Expansion program, we are committed to bringing 15-minute, two-way service to core parts of our network. Through the procurement process currently underway, we are looking to the private sector to propose innovative approaches to meet the future GO Transit rail service levels.

Incremental service improvements along the Lakeshore West line are a priority, with the goal of trains every 15 minutes or better. The final service plans for amenity upgrades at the Long Branch GO Station will be available once the contract is awarded and the team is in place. For more information about GO Expansion or to sign up for our email distribution list, please email: [email protected].

In the meantime, please rest-assured that safety is central to everything we do. We take the safety of our customers seriously and we will continue to monitor platform conditions at the Long Branch GO Station.

Anonymous's avatar
Jan 28, 2020 - 09:08

When do you plan to have train service to Confederation GO Station?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:17

The scope of the future Confederation GO station has been finalized and will be tendered in 2020. The timeline for the construction of the self-serve rail station at Confederation GO will be confirmed once the contract is awarded.

In the interim, GO bus Route 12 now serves the future site of Confederation GO (the new Park & Ride lot @ QEW and Centennial Parkway North). GO bus Route 12 connects Confederation GO Station with Burlington GO Station and Dundas Street @ Highway 407 Park & Ride parking lot to the west, and Grimsby, St. Catharines and Niagara Falls to the east.

For more information or to sign up for our email distribution list, please email us at: [email protected].

Anonymous's avatar

Anonymous
Jan 30, 2020 - 21:48

Why are you investing in old technology the Hooverville express ran from point A to point B and only took a few people do we need this?
Why not solar busses we already had electric busses and they are gone. Un hitch the horses!

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 20:17

Thank you for your feedback. We are committed to providing a more efficient, sustainable and integrated transportation network for the Greater Golden Horseshoe, while providing the best value to customers and taxpayers.

The Metrolinx Sustainability Strategy (2015-2020) builds on the 2041 Regional Transportation Plan by focusing on how we can plan, build and operate to achieve meaningful progress towards sustainability in areas that are not addressed in other business strategies and plans. For a broader understanding, click here to visit our Sustainability and Innovation web page. To go directly to our Sustainability Strategy document (2015-2020), click here.

Anonymous's avatar
Feb 1, 2020 - 11:32

Will they be job opportunities available at the Finch west lrt ? When will the recruiting begin ?
Thank you.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:42

Thank you for your interest. Please consult our Current Employment Opportunities page for a list of all current job postings.

Anonymous's avatar

When will Confederation GO have train service?? I live just south of Stoney Creek and work downtown Toronto and my only option for a train to Union, is Burlington GO at this time. That means a long drive in traffic to the GO station every morning, when I could just take the train from Confederation GO, if it was available!

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 15:59

The scope of the future Confederation GO station has been finalized and will be tendered in 2020. The timeline for the construction of the self-serve rail station at Confederation GO will be confirmed once the contract is awarded.

In the interim, GO bus Route 12 now serves the future site of Confederation GO (the new Park & Ride lot @ QEW and Centennial Parkway North). GO bus Route 12 connects Confederation GO Station with Burlington GO Station and Dundas Street @ Highway 407 Park & Ride parking lot to the west, and Grimsby, St. Catharines and Niagara Falls to the east.

For more information or to sign up for our email distribution list, please email us at: [email protected].

Anonymous's avatar
Feb 3, 2020 - 11:03

Approximately when will the Eglinton lanes open up between Leslie and Brentcliffe. Thanks

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:46

The projected timeline for lane reinstatement from Brentcliffe Road to Leslie Street is summer/fall 2020. You can sign up for project-specific email updates by clicking here.

Anonymous's avatar

Eastern Durham Region is in desperate need of this expansion. It's deplorable that East Oshawa-Courtice-Bowmanville-Newcastle commuters are still forced to rely on a --------- and plodding bus route to simply get to the train. (I would encourage any Metrolinx decision-maker, and Mr. Phil Verster and his colleagues, to ride that bus (Route 90) from Oshawa Go Station to Newcastle between 4-6 PM any night of the week.) Alternatively, try to find a parking spot at Oshawa/Whitby/Ajax stations on a weekday morning! Good luck! No wonder the highways are plugged. There's no viable options.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:14

Metrolinx’s Board of Directors recently approved the Initial Business Case Update: Bowmanville Rail Service Extension and recommended that Option 2 be advanced through to the next stage of our business case development process. This option serves the major population centres along the extension to get more commuters in and out of downtown Toronto and also strengthens off-peak and weekend inter-community travel with more weekday and weekend service. You can read the full Initial Business Case Update: Bowmanville Rail Service Extension by clicking here.

We are aware that parking is a challenge at many GO stations. We already have plans to add an additional 24,000 parking spaces by 2031 across the network and are working with municipalities to improve connections with local transit and make it easier for customers to get to and from our stations using other modes of transportation.

For more information on how we are addressing parking challenges, please tune in to the 47:30 mark in the video posted here. How we are looking to decrease travel times and address "first mile/last mile" challenges is discussed at the 58:11 mark.

Anonymous's avatar
Feb 4, 2020 - 08:27

Just like fat, I see a lot of unwanted layers of management eating up the revenue. When are you going to move into a lean organization?
Also, we would like to see your salary details published. The taxpaying public would like to know.

Metrolinx's avatar

Metrolinx
Feb 28, 2020 - 19:20

Managing taxpayer dollars wisely and delivering value for money is central to all of our decision-making.

Regarding compensation, our salary rates and ranges for all our employee groups, including executives, comply with all applicable provincial legislation and directives. For more information on salaries, you can consult the Public Sector Salary Disclosure web page here.

Anonymous's avatar
Jan 28, 2020 - 18:43

How is it that Metrolinx can even consider charging for parking, when you can't deliver?

I moved to Grimsby in 2014 with the promise of a train station being built at Casablanca in 2015. You haven't even broken ground. I moved such that I would not need to drive or even use parking. Since then, I have had to drive to Burlington and use parking, which is an added expense in gas and wear and tear on my vehicle, where my intention was to make the best of public transportation. Just before Christmas, you suddenly changed some parking spaces in the deck to be paid. I get up early and catch the 6:09 train so that I can get a decent parking spot in the deck, without having to take stairs. I make the effort, and because I can't necessarily pay for parking I lose out?!?!?

Deliver on the station at Casablanca, and alleviate the pressures on parking at Burlington.

A written response would be most appreciated.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:24

The Initial Business Case Update for Niagara Falls Rail Service Extension is available now and it includes modelling for a new station in Grimsby. You can learn more here.  

We are working closely with the Niagara Region to deliver better access to service as soon as possible. As you may know, we are also working with Infrastructure Ontario (IO) to deliver new stations through the Transit Oriented Communities Development Program. This means that third parties will fund new GO stations as part of their broader, higher-density, mixed-use development that is connected, next to or within a short walk of the station.

We have the fastest growing ridership in North America and we currently have 77,000 parking spots across the region of which only 8% are paid, reserved spots. We already have plans to add 24,000 additional parking spaces by 2031, however, parking alone will not meet the needs of the growing ridership. Our teams are looking into overall approaches that improve customer experience, while ensuring customers have safe, convenient alternatives to get to GO stations, which includes being able to find parking if you need it. It is our priority to ensure transit costs remain affordable for customers, so our studies and research continue in order to find the most effective strategies.

Customer feedback is key, so thank you for your comments.

Anonymous's avatar
Feb 4, 2020 - 12:51

Hello,

What steps is Metrolinx currently taking to resolve ongoing payment disputes with the TTC? In particular, when will the disputes related to the PRESTO contract and TTC bus service during the construction of Eglinton Crosstown be resolved to the satisfaction of all parties.

Sincerely,
A concerned City of Toronto Taxpayer

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:36

We continue to have a strong working relationship with our partners at the Toronto Transit Commission (TTC) and are committed to delivering the best possible experience for our shared customers.

Anonymous's avatar
Jan 20, 2020 - 10:02

Hello Sir/ Madam,

Will the new stations constructed for the Ontario Line have bus and streetcar terminals within the fare paid area? This project has a great deal of potential to reduce travel times between areas east and west of downtown and the financial district. Efficient connections with surface routes like those offered at St. Clair and St. Clair West Stations would increase the utility of the new line.

Thank you for your time,

Charlie

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:04

Thank you for your feedback. Per our Business Case Lifecycle, as outlined in our Business Case Manual, the Ontario Line project is still in the Preliminary Design stage and station construction plans have not been finalized.
 
As we advance our planning and design work, we will present our plans to city planners and communities for their feedback because strong integration with other existing and planned transit services is a priority for us. 

To stay up-to-date on how the design progresses, ask questions and share further input, visit our Ontario Line Get Engaged page here.

Anonymous's avatar

Access to good, reliable and frequent public transit is a necessity - for many stakeholders, including the environment (cars off the roads), reduced traffic congestion (more efficient mobility), for increasing ridership (making public transit more viable), etc. it is also very important for commuters – rising housing prices in Toronto and the GTA, are pushing more and more families away towards the Hamilton and Niagara areas. Commuters need reduced commuting time, reduced stress. The research is there to support the benefits of each of these.

Please explain how the current government's ill conceived contemplated policy of charging for parking for many spots at Go Stations is going to do anything to encourage / increase the use of public transit and get cars off the roads?

The Aldershot Go station parking is horrible - if you are not there by 7:30 am you waste significant time searching for a spot, and then any time after 8:00 am during the work week there are no spots available. The government sold off property that was used for extra parking to developers. When is a parking garage going to be built at the Aldershot Go Station? It is already 2 years too late, as it should have been constructed prior to selling off the property to developers. The Aldershot Go station is also used for Via Rail, and again, lack of parking is a significant barrier to use. This station is not just used for working commuters. It’s students, families going to a concert, game or museum in Toronto. Just ask your Go Transit staff – they know, they deal with frustrated customers every day.

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 15:55

No decisions have been made and nothing has changed at GO station parking lots at this time. As a part of a broader access strategy, we are studying options to improve parking at GO stations. We currently have 77,000 parking spots across the region and only 8% are paid, reserved spots. We already have plans to add 24,000 additional parking spaces by 2031. 

We have the fastest growing ridership in North America. Today, 62% of our customers drive to their stations. Many customers who live within 1 kilometer of a station also drive alone. Our teams are looking into overall approaches that improve customer experience, while ensuring customers have safe, convenient alternatives to get to GO stations and find parking if they need it. It is our priority to ensure transit costs remain affordable for customers, so our studies and research continue in order to find the most effective strategies. Customer feedback is key, so thank you for your comments. 

Anonymous's avatar
Feb 4, 2020 - 12:56

How will it be possible to add a Toronto downtown relief line stop at Union Station, when, during platform construction at Union which closed one track caused the cancellation for 2+ years of certain Lakeshore trains?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 21:02

The Ontario Line will not intersect with Union Station. It will offset congestion at Union Station by providing other transfer points between subway and GO train services at the future East Harbour station, as well as the existing Exhibition Station. 

To stay up-to-date on how the design progresses, ask questions and share further input, visit our Ontario Line Get Engaged page here.

Anonymous's avatar
Jan 28, 2020 - 20:32

What measures, above and beyond those for typical shorter term / lower impact road projects, are being considered to ensure that traffic doesn't grind to a halt along Hurontario and adjacent streets as a result of this disruption? Has the impact to commuters along that corridor been evaluated? How much more time commuting is anticipated, on average (how much less time with their families)?

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:18

Together with our constructor, Mobilinx, we are working to identify traffic mitigation measures as we approach major construction this summer.

We know that mitigating traffic congestion includes keeping the public informed of construction updates so they are able to plan their commute. For example, we proactively send notices to anyone within 500 meters of construction sites. Notices have also been distributed to community organizations, such as local clinics and Trillium Health Partners - Mississauga Hospital. We are also testing additional communication tools such as SMS alerts for registered residents and commuters to reach those who live off the corridor. 

Once major construction begins, the project team will regularly monitor major intersections along the Hurontario corridor and look for opportunities to improve traffic flow, per the City of Mississauga's and the City of Brampton's transportation services’ approval. The construction may not occur along the entire route at the same time, but in different sections of the route.

Our local community offices also have up-to-date information on construction site locations and lane closures. For more information from the community office or to sign up for our email distribution list, please email us at: [email protected].

Anonymous's avatar
Feb 3, 2020 - 16:01

When will there be trains from Confederation GO in Stoney Creek, to Union?? It's ridiculous to have to drive to Burlington GO to catch the train downtown. 40 minutes every morning. Not OK!!!!!

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 19:09

The scope of the future Confederation GO station has been finalized and will be tendered in 2020. The timeline for the construction of the self-serve rail station at Confederation GO will be confirmed once the contract is awarded.

In the interim, GO bus Route 12 now serves the future site of Confederation GO (the new Park & Ride lot @ QEW and Centennial Parkway North). GO bus Route 12 connects Confederation GO Station with Burlington GO Station and Dundas Street @ Highway 407 Park & Ride parking lot to the west, and Grimsby, St. Catharines and Niagara Falls to the east.

For more information or to sign up for our email distribution list, please email us at: [email protected].

Anonymous's avatar

Anonymous
Feb 2, 2020 - 20:50

When is this station going to be finally finished. It’s been years overdue. Totally unacceptable.

Metrolinx's avatar

Metrolinx
Feb 25, 2020 - 18:44

Construction of the new Burlington GO Station was completed in 2017. Later this year, we will start the work to upgrade elevators at the station as part of Early Station Improvements, a separate project to upgrade existing customer amenities across stations in our network. You can learn more by clicking here.

Anonymous's avatar
Jan 31, 2020 - 17:17

How is Metrolinx going to engage in values-based, responsible development activity at GO sites? And how are local municipal governments being engaged?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:05

Municipalities are a key partner in the Transit Oriented Community Development Program. Together with Infrastructure Ontario (IO) we are working with municipalities to deliver new GO stations and identify opportunities for development or better access at existing stations. 

This program is designed so that third parties can deliver new, transit-supportive infrastructure that increases transit ridership, and increases housing supply and jobs with easy access to rapid transit. It also allows for the Province of Ontario to maximize its investments in transit.

Two examples of this program in action are the proposed new Woodbine GO Station and proposed new development at the existing Mimico GO Station.

Anonymous's avatar
Jan 28, 2020 - 17:11

Will car pool parking remain available, and if so, will there be a fee for these spaces too?

Metrolinx's avatar

Metrolinx
Feb 27, 2020 - 16:20

As part of a broader access strategy, which is guided by our GO Rail Station Access Plan, we are studying options to improve parking at GO stations.

This includes exploring new ways to use reserved parking. Our teams are looking into approaches that improve the customer experience, while ensuring that riders have safe, convenient alternatives to get to GO stations and find parking if they need it. It is our priority to ensure transit costs remain affordable for customers. We are dedicated to consulting with stakeholders and understanding the end-to-end costs and impacts along the entire customer journey to find the most effective strategies.

No decisions have been made and nothing has changed at GO station parking lots at this time. We will continue to keep our customers and stakeholders informed.