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Ask Metrolinx, September 26, 2018

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DaveBarr's avatar

Metrolinx has embarked on a program of increased service along the Lakeshore East and West Corridors, very similar to what is described as part of your GO-RER Project. The Environmental Assessment for GO-RER called for mitigation of project outcomes of increased noise, vibration, emissions and rail safety risk. What mitigation will you undertake for causing exactly the same increases in noise, vibration, emissions and rail safety risk through increased diesel rail service?

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 15:45

Safety is central to everything we do here at Metrolinx.

Over the next couple of months our Community Relations and Transit Safety teams will hold a number of events with members of the community at some of the level crossings that may see increased train traffic (Poplar Road, Chesterton Shores, Rodd Avenue, Morningside Avenue, Galloway Road, and Scarborough Golf Club Road).

 

  • Operation Lifesaver Program will be offered at 14+ schools near the corridor.
  • Safety information will also be distributed through various channels.
  • We are advancing the work required to grade separating some of the busiest crossings along the Lakeshore corridor, including Kerr Street in Oakville, Burloak Drive on the boundary between Oakville and Burlington as well as Galloway Road, Scarborough Golf Club Road and Morningside Avenue.

Regarding concerns about noise and vibrations we have been in touch with a few communities along the Lakeshore corridor and have heard their concerns.

We continue to look for ways to go above and beyond what is outlined in the Environmental Assessments we have completed to date to mitigate noise and vibration caused by rail service.

Any potential solutions are subject to constructability and funding.

 's avatar

The wonderful new expansion of the Lakeshore line has been very helpful. Are there any plans to expand the Kitchener line, or is it still being denied?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:12

Your question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-september-26-2018 at the 00:59:39 mark.

 's avatar

Thorncliffe Park and Flemingdon Park, which are adjacent residential communities in the Don Valley Corridor, are identified by the City of Toronto as Neighbourhood Improvement Areas (NIAs).

Both neighbourhoods are among the most densely populated in the City of Toronto and are home to large New Canadian communities that are skilled and highly-educated, but that also have a comparatively low ownership of private cars.

Thorncliffe Park and Flemingdon Park are well-connected to TTC services for travel within the City of Toronto but, unfortunately, both are poorly connected to the regional GO Transit network.

As a result, residents are challenged to consider employment opportunities in the GTA, in locations such as Richmond Hill, Markham, Pickering, or Oshawa, and are at risk to suffer from lower labour mobility, and reduced family income potential.

Understanding that Science Centre Station's bus terminal will open in late 2021 and that it will potentially accommodate regional GO bus service, can Metrolinx consider an earlier introduction of GO bus service to the Thorncliffe Park and Flemindon Park areas in 2019?

Thank you.

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 16:14

The Crosstown LRT Science Centre Station will be an underground station and Mobility Hub, located at the intersection of Don Mills Road and Eglinton Avenue East and will include an off-street TTC Bus Terminal. GO bus service is not planned for this station however, the Crosstown LRT will be integrated with the TTC system and the GO Transit network including seamless connections to 54 TTC bus routes, three subway stations, three GO Transit rail lines (Kitchener, Barrie, Stouffville), and the Union Pearson Express, providing new opportunities for better connections in and beyond Toronto. Details below:

  • Mount Dennis Station, at Weston Road, will include connections to the GO Transit Kitchener Line and the UP Express.
  • Keelesdale Station, at Keele Street, will have a new bus bay.
  • Caledonia Station, at Caledonia Road, is planned to connect with the GO Transit Barrie Line in the future.
  • Cedarvale Station, at Allen Road, will connect with TTC Line 1 Yonge-University subway.
  • Eglinton Station, at Yonge Street, will connect with TTC Line 1 Yonge-University subway.
  • Science Centre Station, at Don Mills Road, will have a new bus bay.
  • Kennedy Station, at Kennedy Road, will connect with TTC Line 2 Bloor-Danforth and Line 3 Scarborough, as well as the GO Transit Stouffville Line.
T_'s avatar

The pages on GO Transit's website about ongoing construction projects (https://www.gotransit.com/en/the-future-go/improvements) are not updated very often, and the information is often vague. For example, references to something being completed in "early fall 2018". I would assume that the contractor provides Metrolinx with something a little more precise (such as a month), yet that information isn't available to the public. In addition, these pages are updated infrequently at best.

Could GO/Metrolinx please commit to updating construction pages once a month, and provide meaningful information about timelines.

Also: some GO-related projects appear on Metrolinx's website, but not GO's. Could this please be resolved.

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 16:46

Your question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-september-26-20... the 00:16:48 mark.

 's avatar

To go from Union, Bloor or Weston to Union, Bloor or Weston you tap on the green and silver machines. To go to the airport from any of those, you tap on the Silver and Green Machines. If you make a mistake and tap on the green and silver machine and tap off at the airport, you are charged a fare to Georgetown and a fare from Pearson to Union. There are no green and silver machines at the airport. Only silver and green.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:36

Initially, the UP Express was designed as a separate system and had a different fare structure from GO. In February 2016, we changed the UP fare to allow PRESTO customers traveling between Weston, Bloor and Union to benefit from similar fares for GO riders ($4.71 for one stop, $5.02 for 2 stops). 

We recognize that some customers experience issues and are working to improve the user experience, which includes improved signage, design and communications. For instance, we currently have on-board announcements in place that prompt customers to tap on the appropriate device.

janetdavisTO_7274's avatar

janetdavisTO_7274
Sep 14, 2018 - 17:15

Metrolinx needs to have more a more open and accountable governance structure, including:
- open meetings, accessible, on-line agendas, and public deputations
- municipal representation
- budget process with public input

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 16:52

Metrolinx President & CEO Phil Verster and the Metrolinx Board of Directors are committed to openness and transparency.

Since fall 2017, Metrolinx has been conducting regular Ask Metrolinx Town Hall meetings where members of the public are encouraged to attend in person or online and ask the Metrolinx senior management team questions. In 2019, we plan to take Ask Metrolinx on the road so we can hear from even more communities.

As part of our commitment to transparency, the Board of Directors annual strategy sessions include a public session (started Oct 2017). All board meeting minutes and video of the public session are published on Metrolinx.com.

All final decisions made by the Metrolinx Board in both public and non-public sessions are made public either immediately in the case of public meetings, or subsequently in the case of non-public meetings by way of announcements, contract awards, final reports and other means. 

Leo's avatar

In the April 26th Metrolinx Board Meeting, a demo of the Presto App on iOS and instant reload on Android was shown. Is basic app functionality, not the virtual card tapping on readers with phone, still planned to be available by the end of the year? Also, have there been any conversations with Apple to bring NFC functionality to iOS? In addition, when tapping on readers come, will using your card on the phone to tap on readers require a transfer of your Presto card information to the phone and physical card will be deactivated, or will both cards be able to be used when you choose to at different times?

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 16:53

This first phase of the app is targeted for a pilot later this year with public launch to follow. The first phase will give customers the ability to load funds and passes on their PRESTO cards directly from their credit, debit and Interac accounts, or through mobile wallet.

Customers will also be able to see their balances and trip history through the app. On Android phones with NFC capabilities, funds and passes purchased through the app can be immediately delivered to the PRESTO card by tapping it on the back of the phone. 

Our focus right now is on the first phase of the app. We are still pursuing an option for customers to be able to tap onto transit using their phone and we will share details as those plans develop.

We are working toward a system where any online load, regardless of platform, would be instantly delivered to your card.

 's avatar

anonymous
Sep 15, 2018 - 10:25

Obviously with the change of government the status of projects could very well change, after a few months under the new government is RER etc. still full steam ahead? Are there any other projects where prioritization has changed?

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 16:54

Metrolinx is committed to delivering the GO Expansion (RER) program to get people moving as soon as possible.

In September 2018, we announced a significant increase in service on the Lakeshore East and West lines. This is part of our effort to expand GO service and make it easier for commuters and members of the community to move around the GTHA.

More riders in seats relieve congestion on the roads. We’re providing more reliable, predictable journeys across the region – greatly improving the daily transit experience. These improvements bring us a step closer to our vision to deliver two-way, all-day GO service to core areas of the network.

 's avatar

Metrolinx bought 18 vehicles, creating 4 - 3 car consists for regular service and one 3 car spare and one 3 car maintenance. There is no reason to force patrons to stand by running two-car consists at rush hour.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:32

The UP Express does have a total of 18 train cars and is built to accommodate 3 car consists, however due to the frequency of service and the number of cars available at any given time, sometimes we will run 2 car consists as well. UP Express ridership has increased substantially in the last year and we recognize the need to maintain the high level of service UP Express customers expect. Going forward, we will continue to monitor UP Express ridership levels and explore ways to improve the customer experience.

jmficker_7330's avatar
Sep 20, 2018 - 21:03

There are some municipalities and towns that have "no whistle blowing " in place while other municipalities, like East Gwillimbury, couldn't be bothered to do it even though people along the rail lines want it? Why not have the same standard of "NO TRAIN WHISTLE BLOWING" if all safety systems are in place at all crossings with cross rails, bell sound and flashing lights? At least have no whistle blowing before 8:00 a.m. or after 12:00 midnight. People do need to sleep peacefully rather than get woken up every time a train passes by blows its whistle 8 times at our location. When we moved to our present home in 1979, there were no trains using the present line, other than a freight train passing once in a blue moon. Then Go Train came along and the noise started. Government put up noise barrier walls when people in Sharon, ON complaint of the Hwy 404 traffic noise, at a cost of $100,000. for each home, yet nothing is being done for people that suffer with train whistle blowing! Why is that? Can the government perhaps install sound proof windows in our houses??? But it would be easier just to stop whistle blowing all together, a rather outdated form of alerting people of an approaching train. The technology for safety has been installed at crossing but the old system of whistle blowin still continues. Why is that?

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 16:20

Metrolinx follows the Federal Canadian Railway Operating Rules to sound the whistles in the interest of public safety. Sounding whistles, their volume and frequency are federally regulated by Transport Canada. Municipalities have the option to eliminate routine whistling at specific crossings if they feel that would better reflect their community’s priorities by following a procedure overseen by Transport Canada. You can learn more about it at https://www.tc.gc.ca/eng/railsafety/railsafety-976.html.  Various terms and conditions related to technical feasibility, implementation cost and liability apply.

Whistle cessation is a municipal led process. In the past, Metrolinx has successfully worked with municipalities to implement whistling cessation where requested.

If you feel that discontinuing routine whistling at a level crossing would be right for your community, we recommend you discuss the matter with your municipal elected representatives.

Michael Mahovlich's avatar

Trains in England, France and Italy enter and exit stations in densely populated urban centres without ringing bells, which would disturb residents living in proximity to the station. I live and work close to the Bloor GO station and have to listen to the UP express ring it's bell until 1:00 a.m. If the technology exists to bring a train into a station without ringing bells why not use it?

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 16:20

Safety is our first priority and federal regulations require trains to sound their bells or horns when approaching, passing or moving in the area of station facilities, or work crews and machinery.

All GO and UP vehicles operate in accordance with Transport Canada’s regulation.

Metrolinx has taken measures to reduce noise from train bells and whistles near Bloor GO Station.

We relocated UP Express train bells in order to reduce noise in the community, and re- timed the bell ringing to coincide with train arrivals and departures at stations.

Metrolinx also installed noise walls in identified portions of the UP Express corridor to further reduce noise impacts for our neighbours. The noise walls were completed in mid-2016, and we are awaiting further work to install more noise walls along the West Toronto Railpath and in Weston.

Weston's avatar

Long Branch, Mimico, Kipling and Eglinton Stations are still not Accessible. The 2009 plan promised that by 2014 they would be done. 2010 promised by 2015. 2011 promised by 2016..and every year since until .2016 promised by 2021. Twelve years of promises and no shovels in the ground. Shameful.

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 16:57

We are committed to making our services fully accessible—including these 5 older stations—by the legislated deadline of 2025 or sooner. Right now, five out of 66 GO Transit stations are currently not accessible (Eglinton, Long Branch, Kipling, Georgetown and Mimico).

  • Kipling GO station is currently under construction and will be done in 2020
  • Eglinton and Georgetown GO stations are estimated to be completed by 2021
  • Mimico and Long Branch construction will start next year and be done in 2023

Metrolinx, including its operating divisions, remains committed to proceeding with plans to ensure compliance with the Accessibility for Ontarians with Disabilities Act (AODA) by or before 2025. We are continuing to make improvements and remove barriers in our services, to improve the experience for all customers, including those with disabilities.  

 

Weston's avatar

Metrolinx fare integration reports considered and did not dismiss a premium fare for using the subway vs buses. Is Metrolinx still considering a premium fare for subway patrons, and is that why Metrolinx is apparently eager to help the province steal (upload) the subway from the city of Toronto, to assist with a higher fare?

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 15:42

The Province and Metrolinx are working on a number of initiatives that will provide more options to allow for an integrated transportation network that means faster travels times, seamless connections and integrated fares between systems.

Recently, we have worked with our partners to implement the 2-hour transfer on TTC for PRESTO customers, and the TTC/GO discount.

The discounted double fare can save even more with PRESTO when you combine your GO or UP trip with TTC; adults can save $1.50, students/youth and seniors can save $0.55. This discount is just another way PRESTO makes it easier to take transit. https://www.prestocard.ca/en/about/discounted-double-fare

We continue to develop detailed proposals, engage with stakeholders and further our technical analysis.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:49

The vast majority of Metrolinx employees are frequent public transit users. In fact, our CEO Phil Verster rides the GO train very regularly and often speaks with customers to get their feedback about our service. Many of these conversations have helped shape our organization’s priorities as we look to put the needs of the customer at the center in everything that we do.

 's avatar

anonymous
Sep 24, 2018 - 10:39

With increase trains, the amount of honking from the trains has become ridiculous. I’ve heard upto 4 or more from each train that passes by and they last for such a long time. That also includes the really early trains and the really late trains that pass near
Midnight. Something needs to be done so that the trains don’t need to honk, and if they do need to honk until something is done, it should be consistent, and short. Families with small children are sleeping at these times.

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 16:16

Metrolinx follows the Federal Canadian Railway Operating Rules to sound the whistles in the interest of public safety. Sounding whistles, their volume and frequency are federally regulated by Transport Canada. Municipalities have the option to eliminate routine whistling at specific crossings if they feel that would better reflect their community’s priorities by following a procedure overseen by Transport Canada. You can learn more about it at https://www.tc.gc.ca/eng/railsafety/railsafety-976.html.  Various terms and conditions related to technical feasibility, implementation cost and liability apply.

Whistle cessation is a municipal led process. In the past, Metrolinx has successfully worked with municipalities to implement whistling cessation where requested.

If you feel that discontinuing routine whistling at a level crossing would be right for your community, we recommend you discuss the matter with your municipal elected representatives.

 's avatar

There is a lot of promotion about the GO expansion and the plans for "15-minute service or better all throughout the day between Toronto and Aldershot" Will ALL stops have a train every 15-minutes, or will this only apply to long distance trips via express trains? For instance I travel between Long Branch and Union, express trains do not stop at my station. If the 15-minute service is only going to apply to express trains, it needs to be made clear in your promotions.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:47

Yes, our plan for GO Expansion involves service every 15 minutes or better, all day and in both directions, to all stops within the most heavily travelled sections of our network, including Long Branch GO Station.

 's avatar

Low income patrons cannot afford to have $10 -20 tied up all the time just to use the 'free' presto card.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:40

We recognize that the $10 load minimum that has been in place for years now can create barriers for several customer groups. 

Metrolinx is committed to work with all of our transit agencies to improve access to transit, and know that there are always opportunities to improve the PRESTO experience. We will be discussing the card price and minimum load with our governance committee.

 's avatar

No air issue while riding if I could text or email someone to tell them cab I was in and if the air just wasn't working in that cab or possibly needs to be adjusted

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:41

Thank you for your suggestion. We have social media channels available for passengers to write in their concerns as they happen. Passengers can either direct message us or also reach us here.

While there are no immediate plans, web-chat is being evaluated as a possible future communication channel for customers.

ngsw.ernest_7415's avatar
Sep 24, 2018 - 09:26

Since the introduction of two-way, all-day service on the Barrie line, trains are blowing their whistles at our nearby at-grade crossing literally the entire day. I share the same sentiment with an earlier post below regarding the same issue. Some municipalities do not care about this issue enough.

Can Metrolinx work with the federal regulators to request train whistles for at-grade crossings on behalf of all municipalities in the GTA? This would serve to benefit a LARGE portion of our population and would definitely represent the public interest.

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 16:18

Metrolinx follows the Federal Canadian Railway Operating Rules to sound the whistles in the interest of public safety. Sounding whistles, their volume and frequency are federally regulated by Transport Canada. Municipalities have the option to eliminate routine whistling at specific crossings if they feel that would better reflect their community’s priorities by following a procedure overseen by Transport Canada. You can learn more about it at https://www.tc.gc.ca/eng/railsafety/railsafety-976.html.  Various terms and conditions related to technical feasibility, implementation cost and liability apply.

Whistle cessation is a municipal led process. In the past, Metrolinx has successfully worked with municipalities to implement whistling cessation where requested.

If you feel that discontinuing routine whistling at a level crossing would be right for your community, we recommend you discuss the matter with your municipal elected representatives.

 's avatar
Sep 17, 2018 - 15:59

Hi, I take go train daily from Mount Pleasant station. My home area recently got connected to go station via a Brampton transit bus that is kind of shuttle between go station and neighbourhood. The frequency of bus is each 30 minutes. Problem is the schedule of this bus is not aligned with go train. Despite the fact that all of this bus’ passengers use it just to connect with go train. My suggestion is that Metrolinx and local transit should work in collaboration and such buses should be able to track the arrival/departure times of trains at station and should adjust their schedule dynamically based on go train schedule. For example if go train is about to arrive in +/- 10 mins then bus should wait for go train to arrive. That will bring more efficiency to the transit and it’s utilization.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:29

Thank you for your suggestion.

To improve service coordination and integration with Municipal Service Providers (MSPs) that connect to our services, we have met with them over spring 2018 to discuss planned rail and bus changes in 2018-19 and 2019-20 and to look for opportunities to make our mutual services connect.

 's avatar

The minister promised electric UP express by 2017. Still no work on installing wires or buying electric trains. Was the minister blowing smoke?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:37

We are building a convenient and integrated transit network which includes electrification. Electrifying GO rail corridors, including the UP Express is a multi-year project and we are committed to working with residents across the Greater Toronto and Hamilton Area throughout the process.

We will be releasing the Request for Proposals (RFP) for the full GO Expansion program in the near future -- this includes procuring trains and electrifying the identified rail corridors.

marshall_kevan_5570's avatar

The previous government committed to two environmental assessments (EAs). One EA is to provide electrified service between Georgetown and Kitchener, and the other EA is the next step for the freight bypass to provide unrestricted rail access for passenger trains between Toronto and Kitchener. The goal was two-way, all-day GO train service to Kitchener by 2024

1. Have these EAs begun and/or is Metrolinx and the Province still committed to these priorities and timelines?

2. In the interim, is there an opportunity to take advantage of the new Kitchener GO train yard to provide SOME same-time, two-way service?

3. At minimum, can two-way all-day Kitchener-Guelph bus service be piloted (thereby mirroring current train routing, and building ridership for additional train service?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:18

1. There is currently a tender in market for a Technical Advisor to look at all feasible options for improving journey times between Kitchener and Union, including the freight bypass, but also a potential direct airport connection. That tender is on track to be awarded in early 2019. The Technical Advisor chosen will advise on next steps for the preferred option. The Kitchener GO Expansion plans include incremental service level improvements up to 2024 to deliver on the two-way, all-day commitments and that work is already yielding results:

  • In September 2018 platform construction concluded at Acton and Georgetown stations, allowing 12-car trains to be added to the Kitchener-Toronto rush hour service, increasing the number of seats available by 600+ per rush hour.  
  • Also in September 2018, we added one additional train from Malton GO station to ease the morning rush, an additional 1600+ seats per day.

2.  Achieving two way, all day service to Kitchener requires an agreement with CN rail, who own a section of the corridor between Bramalea and Georgetown. Negotiations are ongoing and we are exploring options to move freight off that section of the corridor. Faster, more frequent GO service on the Kitchener GO transit corridor is a priority, given the demand for transit options and the development potential for the region. Work is ongoing to explore all feasible options to separate passenger and freight trains on the corridor.  

3. This suggestion has been forwarded to our colleagues in Bus services, thank you.  

MetrolinxEngage99's avatar

Metrolinx has been laying a 3rd track between past Aldershot GO and West Harbour GO. When complete, will this extra track mean increased service in the near future? (Question posted to the Livestream during the event)

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:12

That’s the plan! We are working to complete this work as soon as possible. Once completed, this will increase the rail corridor capacity.

 's avatar

With increased frequency of service on Barrie Lane the impact on residents near the train route is huge. Train whistle sounds, now from 6AM to almost midnight, are relentless in keeping residents awake, painful to listen to when you try to fall asleep. To add insult to injury: evening, mid-day and weekend trains run almost empty.
Crossings and stations should have been modified ahead of the increased operating schedule to allow for implementation of anti-whistling program, like in Markham. Enclosures should have been constructed at the stations to contain engine bell noise, diesel engine noise, and braking noise. Better emission filtration should be employed to reduce diesel exhaust emmissions and sound level. Balance between bus service and train service should be achieved to eliminate ghost trains.

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 16:24

Metrolinx follows the Federal Canadian Railway Operating Rules to sound the whistles in the interest of public safety. Sounding whistles, their volume and frequency are federally regulated by Transport Canada. Municipalities have the option to eliminate routine whistling at specific crossings if they feel that would better reflect their community’s priorities by following a procedure overseen by Transport Canada. You can learn more about it at https://www.tc.gc.ca/eng/railsafety/railsafety-976.html.  Various terms and conditions related to technical feasibility, implementation cost and liability apply.

Whistle cessation is a municipal led process. In the past, Metrolinx has successfully worked with municipalities to implement whistling cessation where requested.

If you feel that discontinuing routine whistling at a level crossing would be right for your community, we recommend you discuss the matter with your municipal elected representatives.

 

MetrolinxEngage99's avatar

Is Metrolinx studying providing service to smaller rural communities, using lower-cost DMUs? It could be worth a study! (Question posted to the Livestream during the event) 

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 23:26

We are not considering purchasing DMUs for rural communities.

We are building a convenient and integrated transit network which includes electrification. Electrifying GO rail corridors is a multi-year project and we are committed to working with residents across the Greater Toronto and Hamilton Area throughout the process.

T_'s avatar

On the one hand:
* GO's PDF schedules use the 24-hour clock (e.g. "1730")
* The TV screens at stations use the 24-hour clock
* The "scheduled departures" page on GO's website uses the 24-clock
* GO's (very useful) text alerts use the 24-hour clock
But:
* The page on upcoming schedule changes uses the 12-hour clock ("5:30 p.m.")
* The page on service alterations and delays uses the 12-hour clock in the text, but the 24-hour clock elsewhere
* CSAs use the 12-hour clock in announcements ("this is the five thirty train...")

Can GO pick one, and stick with it please?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:28

The use of the 24-hour and 12-hour clock on the GO Transit website is currently under review.

A customer survey will be released in the coming months to gather feedback about this matter. Once this feedback is reviewed, materials will be updated as required.

 

bubbles's avatar

In June 2017, service was cut on the Stouffville line middy and evenings. Busses that ran every 20-30 minutes are replaced by trains that run every 60-70 minutes. Additionally, outside of rush hour, busses run faster than trains.

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 17:00

We have explored the request to restore Route 71 bus service, however, operating two-way trains in conjunction with restored bus service, in effect would be offering two parallel options for travel on the Stouffville corridor. Operating duplicative services would result in poorer utilization of both buses and trains, as they would in effect be competing with each other for the same customers.

While Metrolinx is continually evaluating opportunities to adjust its schedules to offer improved customer choice and convenience, at this time we do not expect to fundamentally revisit the changes introduced in June 2017.

Since June 2017, we have seen an increase in ridership and we are confident that in time, even more people will choose transit, reducing greenhouse gas emissions and managing congestion on our roads.

 

MetrolinxEngage99's avatar

I have read that there will be more trains on the Lakeshore East Line That will run more often Monday to Friday. (Question posted to the Livestream during the event)

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 17:09

As of September 24, Metrolinx has introduced more than 200 new GO train trips per week for Lakeshore East and West customers — our biggest increase of GO train service in five years. On Lakeshore East, we’re doubling midday, weekday service between Oshawa and Union, with trains every 15 minutes.

As we continue to improve the GO experience, we’ve increased current weekly GO rail services by 11 per cent this September compared to the end of June – a 24 per cent increase from the same time last year. In total, all the rail services we introduced this September put 408,100 more seats into service every week, which contributes to roughly a 26 per cent increase in seat capacity on GO services since last October.

This substantial increase aligns with our commitment to provide train service at least every 15 minutes on core areas within our network, and we are pleased to be able to offer this service increase to our customers. With all these new services, we’re taking the thinking out of travelling! You can view the new schedules for the line here.

 

Azher's avatar
Sep 17, 2018 - 15:57

Can you please advise when regular (every half hour) all day GO train service to and from Toronto to Hamilton and Stoney Creek will commence?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:28

We are planning to operate two-way all-day train service between Hamilton and downtown Toronto by 2025. This is dependent on discussions with our rail partner, which owns the segment of the rail corridor west of Burlington. Planning is also underway to extend GO train service 60 kilometres to Niagara Falls by 2023. This includes rail service to Stoney Creek in 2019.

 

Today, two-way all-day train service operates along the Lakeshore West line as far west as Aldershot with timed bus connections to Hamilton, and we run rail service to Hamilton during rush hours. All-day express GO bus service also operates between Hamilton and Toronto.

Learn more at Metrolinx.com/Hamilton

 's avatar
Sep 17, 2018 - 19:38

At Union if the hoarding is up at the alley between the subway and Union, one can easily get into the East concourse. Not all vehicles/platforms are accessible from the east concourse (UP express). But signage points as though it is. Also for a disabled individual, finding an elevator to get from the subway/GO level to the UP express level is virtually impossible.
When an elevator was out of service at Weston, it took two weeks for someone to put up a sign directing patrons to the other elevator, before walking/wheeling down ramps to the out of service elevator.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:36

Thank you for your feedback. Metrolinx and our municipal transit partners are working together with wayfinding experts on new designs to get our customers where they need to go faster and easier. Stay tuned as we hope to announce a new set of signs and symbols that customers can count on. Your feedback on our wayfinding concepts will help us shape a better customer experience for everyone.

bubbles's avatar
Sep 23, 2018 - 07:56

Extra stops will increase commute times. You are double tracking the Stouffville Line, why not quadruple Track it. Have express trains that run express till Unionville and local the rest of the way. Then have local trains that start and Unionville and provide frequent service to/from Union.

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 17:01

Thank you for your suggestions. We’re considering adding some express train service. We're not sure yet what the final service plan will look like, but it will attempt to balance as best as possible the needs of customers and residents at all parts of the Stouffville line. For further information on what we’re building on the Stouffville line, find it online at www.metrolinx.com/Stouffville.

 

jackmersereau_7398's avatar

How has Metrolinx and Presto provided privacy options for those who do not wish to surrender their personal travel information? Prior to Presto, the TTC never asked riders to register the time and place along with their identities as a condition for boarding a vehicle. We were free to travel anonymously.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:50

When customers get their PRESTO card, they either choose to keep their PRESTO cards anonymous or register them with a My PRESTO Account.

If customers choose to register their card to take advantage of PRESTO safety and convenience features, they can provide information for their accounts such as their names, address, phone number and email if they choose. Travel information, including the fare paid and where and when a card has been tapped on or off a device, is collected to calculate fares and to allow customers to validate their travel and related costs at prestocard.ca, giving customers a way to monitor their usage.

Metrolinx is committed to maintaining the privacy of the personal information we collect and use, in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA).

 

 's avatar

Metrolinx promised that the noise walls would be graffiti-resistant, but some work is required to remove the tagging. The city of Toronto does do that work in the USRC and neighbourhoods generally, but Metrolinx does not. Why not?

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 16:55

Metrolinx remains committed to working with communities and stakeholders to ensure the aesthetics of our railway corridors are maintained. We have measures in place to ensure that regular clean-up of offensive graffiti is undertaken along our tracks.

We’ve also collaborated with several communities and groups to engage in anti-graffiti initiatives including the creation of murals and other clean-up activities.

In addition, all new walls have a coating which allows our crews to power wash graffiti off of our walls. The coating will be fully rolled out along our right-of-way when our budget allows.

ron.fay_7291's avatar
Sep 18, 2018 - 07:34

I liked your attempt at offering an integrated. Go Train Go Bus service to Muskoka this summer via the Barrie Go Train Terminal. My question and ask is. Do the current rail lines servicing Go Barrie continue beyond there to Muskoka ? And if so is a plan in the works to extend Go Train service North beyond Barrie to Muskoka? Perhaps even using the Railway tracks currently passing through Wasago?

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 18:07

As demonstrated by our pilot with Ontario Northland this summer, we are very interested in partnerships that help extend the reach of public transportation into communities beyond the Greater Toronto and Hamilton Area. To answer your question, though, there are currently no plans to operate GO Train service north of Barrie. 

towahed's avatar
Sep 25, 2018 - 09:02

Metrolinx has publicly committed to aheiving two way all day (2WAD) service at 15 minute intervals on the Kitchener, Barrie, Lakeshore East, and Lakeshore West lines. When will this happen and what is the road map to achieve this? Can Metrolinx provide more details on the intermediate steps required to get to 2WAD service? What are these intermediate steps and time-lines associated with each step? What outstanding decisions need to be made and what is the time line for completing studies to make the required decisions?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:57

Your question has been answered during our Town Hall. Please watch the video https://www.metrolinxengage.com/en/content/ask-metrolinx-september-26-2018 at the 00:59:39 mark.

T_'s avatar

The new building at 81 Bay Street will include a GO bus terminal. For other projects (such as Eglinton Crosstown), Metrolinx has provided the public with information about the design and layout of stations. Could Metrolinx provide this information for the new Union GO Bus terminal, and also provide a chance for public comment before further construction fixes everything in place for decades?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:27

In June 2017, construction started on the new, larger GO Bus Terminal at 81 Bay Street that will provide you with more efficient service and improved access to downtown amenities and transit. The new terminal is part of Ivanhoé Cambridge and Hines’ larger commercial development. This location provides better access to the Gardiner Expressway and Lake Shore Boulevard, making it easier for you to get to your destinations. The new bus terminal will better connect you to GO Transit, the TTC, VIA Rail, and UP Express. GO Bus service will continue to run normally out of the current bus terminal until the new terminal is completed in 2020. We'll let you know of any changes to your commute well in advance. More information on the new GO Bus Terminal can be found on our webpage.  For more information on the construction of the project you can visit the CIBC Square webpage.

postwhistle's avatar
Sep 21, 2018 - 11:56

The increased service brings increased noise and emissions, affecting residents along the corridor. Electrification will mitigate this and should be fast tracked.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:46

We are building a convenient and integrated transit network which includes electrification. Electrifying GO rail corridors is a multi-year project and we are committed to working with residents across the Greater Toronto and Hamilton Area throughout the process.

We will be releasing the Request for Proposals (RFP) for the full GO Expansion program in the near future -- this includes procuring trains and electrifying the identified rail corridors.

asiainca_7379's avatar
Sep 22, 2018 - 23:35

The design of the transit stations creates great opportunity of place making and have a chance to enhance or create a new identity/ image of the neighborhood by responding to the local context and make the stations distinctive and characteristic features to their locality. Are there any plans of developing strategies or design process that will integrate local context aspect with stations design standards?

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 21:40

Metrolinx is committed to contextually responsive design that is adaptive, resilient, and demonstrates good value. Projects undergo extensive consultation with communities and other stakeholders during early planning. Design requirements are based on a kit-of-parts approach, that delivers a consistent transit identity across the system in order to serve our customers. This approach is flexible and allows for variation. Spaces and programs in our transit facilities are scalable, and respond to the urban, suburban or rural locations, as well as the connections and amenities provided on that site. Good design builds pride of place, and ensures that public dollars produce thoughtful and cost-effective results. 

 's avatar

For example in Australia Melbourne Australia once they tap and begin a journey to the city they can continue onwards for the next 2 hours without paying again and again even if they are in different cities

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 14:25

Metrolinx and our transit partners are working together to deliver more options for a better, more integrated transportation network - that means faster travels times, seamless connections and integrated fares between systems. In 2017, Metrolinx published a draft GTHA Fare Structure Preliminary Business Case that demonstrates strong benefits of a more integrated regional fare structure, including fare by distance.

Today, customers transferring between GO/UP Express and TTC can save up to 50% on the adult fare and the TTC has recently launched a timed-transfer system that allows PRESTO customers the freedom of unlimited travel within two-hours with a single fare. Transit providers in the 905 regions offer free transfers between services within a two hour window, and customers transferring to or from GO transit receive a discount through a co-fare agreement Metrolinx has with the 905 transit agencies.

We’ll continue to work with the provincial government and our transit partners towards an even better customer experience across the region.

Kazik's avatar

Increased frequency of service to Barrie carries enormous impact on residents near Go Train route. This schedule change dramatically increased health and safety risk for thousands of people. Noise pollution is beyond acceptable level and should be mitigated ASAP. It is impossible to get good night sleep with service until midnight, occasional freight train in the middle of night and service starting again at 6AM.

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 13:22

Metrolinx follows the Federal Canadian Railway Operating Rules to sound the whistles in the interest of public safety. Sounding whistles, their volume and frequency are federally regulated by Transport Canada. Municipalities have the option to eliminate routine whistling at specific crossings if they feel that would better reflect their community’s priorities by following a procedure overseen by Transport Canada. You can learn more about it at https://www.tc.gc.ca/eng/railsafety/railsafety-976.html.  Various terms and conditions related to technical feasibility, implementation cost and liability apply.

Whistle cessation is a municipal led process. In the past, Metrolinx has successfully worked with municipalities to implement whistling cessation where requested.

If you feel that discontinuing routine whistling at a level crossing would be right for your community, we recommend you discuss the matter with your municipal elected representatives.

roberta.brown_7431's avatar
Sep 25, 2018 - 12:06

Why would you run trains every 15 minutes on the Lakeshore East line during the day when there are not enough people taking the train during those times to warrant running that often? I know this as I am a regular Go Train user on that line. It's just more pollution and noise for those that live along the Lakeshore East corridor.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:25

With this service increase, we’re enhancing transit scheduling to make life easier for those travelling within the GTHA. Increasing sustainable trip options is an important part of an integrated regional transportation network. Similar transit services throughout the world have been shown to slow the growth of road congestion. The data shows us approximately 109,000 daily car trips could be served instead by this new service.  With the availability of frequent, predictable and convenient midday service, we expect ridership to increase.

For more information on GO Expansion, click here

 's avatar

Metrolinx discussed creating a single fare structure for the GTHA (which led to the credits for transferring between GO and the TTC). Does Metrolinx have a timeline for amalgamating the disparate transit agencies fare structures into a single, easy to understand system?

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 17:02

Your question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-september-26-2018 at the 01:25:50 mark.

 's avatar

The previous Go Bus ran more frequently and took half the amount of time to get to the destinations versus the current Go Trains. Previously the evening Go Bus trip from Union to Mount Joy took around half an hour and the buses ran every half hour or so. Now the evening Go Train trips run every hour and those going to Centennial, Markham, Mount Joy, Stouffville stations are required to get off at Unionville and Board a train. The time to get to Mount Joy in the evening is no more than 60 minutes, which is essentially doubling the commute.

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 14:24

Since in increase in services in June 2017, we have seen an increase in ridership and we are confident that in time, even more people will choose transit, reducing greenhouse gas emissions and managing congestion on our roads.

 's avatar

From the current furthest point on the Miway Express route ie Winston Churchill to Kipling Stn despite the bus running on a dedicated highway built just for this route, it takes 45 mins one way. Yet were I to drive myself on the 403 427 and Dundas it would take me 30 mins.
Why does the bus have to make all the stops? Have small buses and non stop Winston - Kipling?
And the same for each stop on the route, direct.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:23

MiWay and Metrolinx are separate transit agencies. At Metrolinx, we manage the GO Transit (trains and buses) system, the Union Pearson Express and PRESTO card. Please contact MiWay or the City of Mississauga to get more information. http://www.mississauga.ca/portal/miway/contactus

For more information on what Metrolinx does, please see the About Us section of our website.

MetrolinxEngage99's avatar
Oct 19, 2018 - 16:29

When will we incorporate high speed rail into the conversation to address some of the housing affordability concerns in the Greater GTHA?

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 18:03

Housing affordability is an extremely complex issue which requires collaboration between many different stakeholders. We know that enhanced transportation can help people gain access to a wider range of housing options, as well as help people access more employment and educational opportunities. This is something that we incorporate in our plans–ensuring that we help implement the province’s long-term land-use vision for the region, and working with the province and municipalities to maximize the benefits of each project.

In our Regional Transportation Plan, we have identified the coordination of land use and transportation as a priority, as very concretely, we are identifying and actively growing opportunities for development at and near our stations, including for housing.

 

Natalie's avatar

Currently, many other transit systems incorporate WiFi onto their trains, as does the UP Express. Having WiFi on board GO trains would help make our commutes more comfortable and more productive. Are there plans to introduce this feature broadly across the system?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:23

Earlier this year, we ran an eight-week field trial to test Wi-Fi on four GO buses and two GO trains. Providing the best GO customer experience is important to us, and we are now reviewing the data and feedback from the Wi-Fi pilot to determine our next steps.

 's avatar

The 2001 study by KPMG estimated the total operating cost to be just over $9 Million per year, including Drivers’ wages 1,200,000
Rolling stock maintenance 1,440,000
Fuel 960,000
Supervision, dispatching, inspection 700,000
Station operations 700,000
Management and administration 1,000,000
Insurance 300,000
Ticketing and marketing 300,000
Payments for use of track 1,650,000
Subtotal 8,250,000
10% contingency 825,000
TOTAL 9,075,000

Inflation since 2001 is about 37% so that figure could be as high as $12.4 Million.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:47

We do not break down the funding of each line. We consider all of our rail operations – GO and UP - to be part of one continuous network. Some of the shared services across that network include: transit safety and security, customer service, marketing and communications, IT and network support, finance and legal and maintenance.

UP Express ridership continues to increase. Ridership in June hit a record high of more than 417,000 customers. That increase represents a 20% jump compared to the same month the previous year.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:25

Noise walls are not optional and are recommended as the most effective method to mitigate a projected increased in noise. Noise mitigation is required by an approved Environmental Assessment (EA) in areas where the increase in noise is projected to be over 5 decibels (db). The look and feel of noise walls can vary greatly and it has always been our practice to provide options on the look and feel of proposed noise walls to gather feedback from the adjacent communities.

 's avatar
Sep 21, 2018 - 07:01

Close York University stop, it’s faster to get to campus by taking downsview subway to York. TTC should make York to Downsview free for students. We need LESS GO stops not more, it is slowing the commute time of suburbanites.

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 17:47

Thank you for your input. Metrolinx’s priority is to ensure as many travellers as possible are able to access high-quality transit options. At this point in time, no decisions have been made on the future of the York University GO station, however, we will continue to monitor the station’s usage. 

To help customers with the cost of their fare, as of January 7, 2018, customers who take combined GO and TTC trips using their PRESTO cards can get up to $1.50 off the TTC portion of their trips.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:11

We are planning to operate two-way all-day train service between Hamilton and downtown Toronto by 2025. This is dependent on discussions with our rail partner, which owns the segment of the rail corridor west of Burlington.

Today, two-way all-day train service operates along the Lakeshore West line as far west as Aldershot with timed bus connections to Hamilton, and we run rail service to Hamilton during rush hours. All-day express GO bus service also operates between Hamilton and Toronto.

Learn more at Metrolinx.com/Hamilton

Winterseeker's avatar

Why does Metrolinx continue to ignore so many parts of the province, particularly SW Ontario, NE Ontario and N Ontario, in the development of a cohesive regional transit network? And why are so many local priorities (Missing link proposal, accelerated all-day GO trains for full network, Scarborough LRT, Relief Line, maintaining TTC ownership of full transit network, etc) being ignored or put lower on the list? In other words, when will local needs be put first, with decision-making power at the Metrolinx "table"?

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 16:02

Metrolinx is responsible for the expansion of transit in the Greater Toronto and Hamilton Area. Through our operation of GO Transit, UP Express and PRESTO we continue working towards delivering an integrated, regional transportation system with a mix of buses, light rail and heavy rail that will serve the needs of residents and businesses for years to come. A large part of this work includes extensive collaboration with our municipal partners across the GTHA.

In the last 10 years, we’ve increased the number of weekly train trips offered by GO Transit by more than 1,800, added seven new stations to our network, extended our network by 70 kilometres, and added more than 13 million passenger trips a year. We also renovated 29 stations and added almost 22,000 parking spaces to our system. Adoption of our PRESTO card has tripled in the last five years, while UP Express now provides 3.5 million passenger trips per year.

MetrolinxEngage99's avatar

Metrolinx has been using the Canpa Spur for LSW detours on weekends recently. (Question posted to the Livestream during the event)

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:36

As of right now, there are no plans to use the Canpa spur for regular service.

MetrolinxEngage99's avatar
Oct 19, 2018 - 16:30

Has GO Transit ever attempted colour coded wayfinding for stations? Colour code as in line colour.

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 17:55

A Priority Action in the Regional Transportation Plan, our commitment to design excellence is delivering a better, more comfortable and seamless customer experience. Clear and consistent wayfinding tools are an important part of that.

GO Transit rail lines are already assigned a colour on existing maps, however, we will not be changing line names to correspond with the colours. What you will see soon though, are new signs and maps that use the colours in a more coordinated way at stations that are part of the Wayfinding Pilot.

MetrolinxEngage99's avatar
Oct 19, 2018 - 16:31

I really wanna ask about the open data, as when exactly can we expect it.

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 18:04

As part of the MTO Open Data Action Plan, Metrolinx will share information openly, enabling accessible government, civic engagement, prosperity, and innovation.  The Metrolinx Data Inventory List has been compiled, providing a high level overview of the datasets available – a pilot project with priority data sets will be uploaded in the next couple of months.

MetrolinxEngage99's avatar

Is it true that previous plans for electrification for the GO Lakeshore East line will no longer go ahead and that those plans are being replaced by more frequent diesel trains service?

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 18:13

We are building a convenient and integrated transit network which includes electrification. Electrifying GO rail corridors, including the Lakeshore corridor, is a multi-year project and we are committed to working with residents across the Greater Toronto and Hamilton Area throughout the process.

We will be releasing the Request for Proposals (RFP) for the full GO Expansion program in the near future -- this includes procuring trains and electrifying the identified rail corridors.

T_'s avatar

Last year, GO removed all the schedule information from the information panels that can be found at GO's train stations and bus terminals. There has been nothing to replace it. Please restore the information that was provided here.

The information in the panels was available to everyone, instantly, at all times, without cost, and specific to the location. (It also didn't require people to take their gloves off in winter). Online information access through a smartphone is none of those things.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:26

We decided to remove the schedules from our information boards for a few reasons:

  • The schedules were becoming too big to fit into the information boards, as a result of our services growing.
  • Schedules didn’t meet Accessibility for Ontarians with Disabilities Act regulations with regards to font size & legibility.
  • After surveying our customers, we found only 3% used these information boards.

Instead, we worked with both our customers and station operations team to prioritize what content should replace schedules in our display cases.

  • Currently, we have 511 display cases across the system, displaying a variety of information from service change & construction notices, system maps, to large scale photography.
  • In addition to that, stations are equipped with PIN boards that display current trip information.
 's avatar

Earlier in the year we heard news that Metrolinx was looking into expropriation and property acquisition to facilitate an underground pedestrian connection between Dundas West subway station and Bloor GO station. However since then, there has been no update on the status of this project. What is the timeline of when construction will begin?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:59

We’re improving connections between Bloor UP/GO Station and the TTC to make travelling between systems more convenient for customers.

We’ve been negotiating with the property owners on the Crossways property as we need access to some of the property in the underground parking lot to make the connection between GO/UP Bloor Station and TTC Dundas West Station.

Expropriation is moving forward but does not require any of the residents to move out of their units and is not expected to have any impact on residents living in the Crossways

Once all property requirements are met and design is complete, construction will follow.

 's avatar
Sep 17, 2018 - 18:06

Every other train runs local Barrie to Aurora then express to Union. Other trains run local from King City to Union. We do not want more trains we want shorter commutes.

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 16:52

We’re considering adding some express train service. We're not sure yet what the final service plan will look like, but it will attempt to balance as best as possible the needs of customers and residents at all parts of the Barrie line. For further information on what we’re building on the Barrie line, find it online at www.metrolinx.com/Barrie.

 's avatar
Sep 18, 2018 - 07:33

Presto makes plenty of money from the interest on the mandatory loads. Vancouver's $6 is refundable, and can be used for fares in an emergency.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:42

The one-time $6 issuance charge covers administrative fees for the cost of the smart card and using the system. It is the same fee regardless of the transit service that customers may use.

With this one-time charge, you can get a number of benefits. Customers who sign up for a My PRESTO account can set their accounts to top up funds when they get too low, or renew passes before they expire. They can also protect their balances if their cards are lost, stolen or need to be replaced.

 's avatar

Most phones come with NFC technology, so it would be a great idea if there was a presto app that we could load funds on to pay for services.
It can prevent the issue of lost cards that can be misused - City TV news discusses lost cards being vulnerable - https://www.youtube.com/watch?v=MQKD4zq1pws

Another option would be allowing us to use apple pay or gpay for ride services

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:47

We are in fact introducing a mobile app targeted for pilot later this year with a public launch to follow. The first phase will give customers the ability to load funds and passes on their PRESTO cards directly from their credit, debit and Interac accounts, or through mobile wallets.

On Android phones with NFC capabilities, funds and passes purchased through the app can be instantly delivered to the PRESTO card by tapping it on the back of the phone. Customers will also be able to see their balances and trip history through the app.

 's avatar

Wouldn't a better approach be to encourage companies to set up shop outside the downtown Toronto area? Surely the real estate in Hamilton and Oshawa must be cheaper than downtown Toronto. There must be enough qualified people in those areas who would rather work locally than commute an hour each way to and from work in downtown Toronto.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:39

We are in the midst of a 10-year rail expansion program that will make it better, faster and easier to take GO Transit.  Every area will see improvements, whether through more two-way, all-day train service, or more rush hour train trips. 

According to the 2016 Transportation Tomorrow Survey, 25 per cent of commuter trips starting in Toronto end outside the city. By 2025, GO trains will be running every 15 minutes or better, all day and in both directions, within the most heavily travelled sections of our network. This will help both commuters that live in Toronto and those that travel to Toronto every day for work.

 

 's avatar

For example Oshawa station has been under constructions for a long time now. The new station is open for use but the have not finished the covered walkway between the new station and the VIA building. It was supposed to be done for the summer, then the fall, now late 2018. Why? If customers are kept up to date as to why construction delays happen then they wont be as likely to complain about how long its taking.

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 17:04

Your question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-september-26-20... the 00:16:48 mark.

 

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:10

We are planning to operate two-way all-day train service between Hamilton and downtown Toronto by 2025. This is dependent on discussions with our rail partner, which owns the segment of the rail corridor west of Burlington.

Today, two-way all-day train service operates along the Lakeshore West line as far west as Aldershot with timed bus connections to Hamilton, and we run rail service to Hamilton during rush hours. All-day express GO bus service also operates between Hamilton and Toronto.

Learn more at Metrolinx.com/Hamilton

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:21

We are building a convenient and integrated transit network which includes electrification. Electrifying GO rail corridors, including the UP Express is a multi-year project and we are committed to working with residents across the Greater Toronto and Hamilton Area throughout the process.

We will be releasing the Request for Proposals (RFP) for the full GO Expansion program in the near future -- this includes procuring trains and electrifying the identified rail corridors.

MetrolinxEngage99's avatar
Sep 28, 2018 - 09:18

VIA Rail is currently studying a dedicated tracks proposal to the city and on to Ottawa, and could GO Trains run over the new tracks also? (Question posted to the Livestream during the event)

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 16:42

GO Transit serves the Peterborough area with GO bus service that connects with the all-day, two-way GO train service from Oshawa. 

In March of this year, the Metrolinx Board approved the 2041 Regional Transportation Plan (RTP).  As mandated in the Metrolinx Act, the RTP is a plan for the GTHA and  does not propose rail connections outside the GTHA (such as Peterborough). The 2041 RTP does include service to Locust Hill, which is on a potential corridor that could possibly connect to Peterborough,  after 2041. In the meantime, the Ministry of Transportation is undertaking a Greater Golden Horseshoe (GGH) Transportation Plan which is looking at transit connections between the GTHA and the rest of the GGH.

In March 2008, the Federal and Provincial governments undertook a joint study for the potential of reinstating passenger rail service between Toronto and Peterborough. The purpose of the study was to provide an assessment of the market potential and ridership demand, vehicle technology options, potential station locations, required infrastructure improvements, as well as to develop rough order of magnitude capital and operating cost estimates. The study was led by Metrolinx and was published in 2010. The results of the study did not favour the investment required. For more information you can access the Peterborough Rail Study through our website.

MetrolinxEngage99's avatar
Sep 28, 2018 - 09:28

Does Metrolinx have a policy of buying up surplus rail corridors in the GTHA as they become available? (Question posted to the Livestream during the event)

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 17:08

While no such policy exists, we are always looking at ways to increase transit, both where and when it’s needed. Over the past 10 years, we have increased our ownership of the rail corridors on which we operate from 30.6% to 79.3%.

MetrolinxEngage99's avatar
Sep 28, 2018 - 09:30

What is happening with the Bradford GO Station Parking Lot situation? (Question posted to the Livestream during the event)

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 17:54

With the increase in ridership on the Barrie Line, we recognize that parking has become challenging at some of our stations. As a result, we are working towards increasing parking across a number of our stations along the Barrie Line. As part of the redevelopment of the station site at Bradford GO, the main surface parking lot is being expanded by 240 surface spaces. Construction is estimated to begin in approximately   2020 and be completed in approximately 2021. 

But building more and more parking is just not a sustainable long-term solution. As we look to the future, customers will be using a variety of ways to access our stations, including carpooling, ride-share, local transit, micro-transit, walking and cycling, in order to make those first-mile/last-mile connections between station and home. 

You can find more information about the proposed changes in the GO Rail Station Access Plan.

T_'s avatar
Sep 12, 2018 - 12:09

GO has a no-smoking policy covering its stations. The policy is simple: no smoking, except in designated areas. Yet I see people smoking virually every day in all parts of the station. Could Metrolinx please enforce the no smoking rules that are in place, and could they please explain what will change about enforcement when cannabis is legalized.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:25

Our “smoking in undesignated area” byLaw infraction has been extended to include cannabis as well as any substance that can be smoked or vaporized.  

Our patrols routinely enforce no smoking but if there is a particular station you would like us to focus on, please let us know here

 

Professor's avatar
Sep 17, 2018 - 18:13

With more and more people living near GO train tracks, the noise and air pollution from GO trains is a much bigger problem than it used to be. Implement new technologies to significantly reduce the noise and odour from trains.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:30

Metrolinx is working to reduce the noise and impacts from our current and future rail service as much as possible. As new technologies become available that further reduce any impact to our neighbours, Metrolinx will certainly review them to ensure that they are able to deliver the service that the people of the Greater Toronto and Hamilton Area depend on each and every day.

 's avatar

Noise walls were promised in the 2009 EA and later, and not all required walls were constructed. As Metrolinx makes promises to other parts of the city where 15 minute headways are coming, shouldn't they keep their promises to the first community?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:42

The noise wall requirements identified by the Environmental Assessment for the Georgetown South project have been met. Working with the community, Metrolinx also identified some specific areas, over and above the EA, to install noise walls where they would be beneficial. Two areas remain where we have committed to installing noise walls once various property issues have been resolved, and these negotiations are ongoing. With the exception of these areas, the noise wall installation is now complete.

 's avatar
Sep 18, 2018 - 07:33

over 1000 neighbourhood vendors across the city now sell tokens and tickets and day passes. Surely they could sell presto single use fares, and pre-loaded presto cards? Why not?

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 16:56

Your question was answered during our Town Hall. Please refer to the video https://www.metrolinxengage.com/en/content/ask-metrolinx-september-26-20... the 00:38:19 mark.

 

 's avatar

Most phones come with NFC technology, so it would be a great idea if there was a presto app that we could load funds on to pay for services.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 13:25

We are in fact introducing a mobile app targeted for pilot later this year with a public launch to follow. The first phase will give customers the ability to load funds and passes on their PRESTO cards directly from their credit, debit and Interac accounts, or through mobile wallets.

On Android phones with NFC capabilities, funds and passes purchased through the app can be instantly delivered to the PRESTO card by tapping it on the back of the phone. Customers will also be able to see their balances and trip history through the app.

 's avatar

When they dont complete projects on time, and delay , they should pay a hefty fine for each day they are late. This would save tax dollars and keep them on track

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 17:55

To enhance oversight of our programs and projects, Metrolinx has recently brought in two important programs.  In the last two years, we launched a Benefits Management process to ensure maximum accountability and control as we build the transit projects that will take our region forward. This approach is considered best practice for major infrastructure projects. We have also introduced a Vendor Performance Management (VPM) System that ensures we optimize value-for-money considering past performance in awarding future work.

You can read more about our Vendor Performance Managements system online.

MetrolinxEngage99's avatar

What is the status of the Feasibility Study for GO train to Cambridge via Guelph? (Question posted to the Livestream during the event)

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 21:39

The feasibility study is still the early stages; findings will be shared appropriately once they are available. 

 

alexanderip1003@gmail.com's avatar

To Address the Snack and Food Shortage in Toronto Union Station (due to its Ongoing Renovation Process) I Suggesting adding a Dining Car on our GO Trains.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:46

Based on the existing passenger volume on many of our peak service trips, we don’t have the space to offer a dining car or snack galley.

Customers are permitted to bring along snacks for their ride. We only ask that they are aware and courteous of their neighbour’s personal space, and try to avoid bringing full meals or overly fragrant foods. 

 's avatar
Sep 18, 2018 - 18:46

1. York concourse: a number of ceiling tiles show evidence of water damage (calcium deposits, soft drywall). Is it normal to have water damage so soon after being built?

2. Via Departutes area: seems like the main hall has been under construction forever. Same area being dry walled and tiled, only to look exactly like what was there before. Why has this taken so long and why not modernize the look?

3. Great Hall: What is happening on the north side of the Hall? It is now boarded up.

4. York Concourse stairwells: Many of the stairwell can only fit 1 to 1.5 people wide. Why not redesign the stairwells to be wider? At track level most of the stairwells have significant levels of water damage, duct tape, broken plaster. Why not prioritize safe stairwells when planning the construction?

5. Front street interlocking brick: many of the bricks are loose on Front Street. When you walk on them they shift, sink etc. Are there plans to fix them?

6. Go Train shed: Post atrium construction, the platforms are narrow, dark, and filthy. Any plans to fix this?

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 16:56

Union Station is Canada’s busiest transportation hub built nearly a century ago. Over time, the building and its facilities had deteriorated and required major revitalizations to be ready to meet the growing GO ridership demands and transform the heritage building for future generations.

Transforming a huge, multi-use building like Union Station takes significant time and investment, coordination with all partners, and patience to ensure the public continues to have uninterrupted access to transit services.

Metrolinx is responsible for the York Concourse, as well as the train shed. The Great Hall and the work along Front Street at City of Toronto-led portions of the work, while the VIA departures area construction is being handled by the City and VIA rail.

The complexity of the construction work while maintaining passenger, station and rail operations has meant less predictability for completion schedules. However, this work will continue to make improvements for people using transit at Union Station and make for an easy, seamless and positive experience for all our customers in the future.

W. K. Lis's avatar

The schedule shows for Weston Station:

TO PEARSON TO UNION
05:09 05:38
05:24 05:53
05:44 06:08
Then every 15 minutes until...

Last train
TO PEARSON TO UNION
01:14 01:08
Travel time to Pearson: 11 mins

How about showing the actual times throughout the day, so we don't have to use math?

How about real time arrivals and departures?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:26

With the exception of the morning trains, trains arrive frequently enough that passengers do not have to check their schedule, their watch, or do math; they can simply show up at any time and know that a train will arrive within 15 minutes.

T_'s avatar

It looks the like the bridge being built over the east of Union (to connect new buildings either side) won't have any staircases down to the platform. Given all the issues with passengers moving on/off the platforms, this seems surprising. Could you confirm if there will be no stairs between this bridge and platform?
If so, could you explain what the reasons behind the decision are, and what discussion were held within Metrolinx and with the developer? Is there any chance stairs could be added at some point?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:24

In June 2017, construction started on the new, larger GO Bus Terminal at 81 Bay Street that will provide you with more efficient service and improved access to downtown amenities and transit. The new terminal is part of Ivanhoé Cambridge and Hines’ larger commercial development called CIBC Square. For more information on specific features and/or construction of the project you can visit the CIBC Square webpage.

hjeagle_7356's avatar

I am strong transit advocate and pleased with train rampup but losing bus service means we get less frequent service and longer travel times. Not good. Also need last mile pilots with Uber.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:48

In 2019, we will be bringing our Town Halls into regions outside of Toronto so we can maximize engagement with our communities and customers.

Regarding your question on last mile pilots with Uber, it was answered during the Town Hall. Please see our video https://www.metrolinxengage.com/en/content/ask-metrolinx-september-26-2018 at the 00:58:42 mark.

cindybubbles's avatar

I live near Kipling Station, and I see lots of construction on the hub, but little progress. Additionally, not all of the new wall panels inside the station have been put up. It’s too much stuff lying around and I’m sick of it! If something needs to be done in my house, it gets done. I’m a believer of finishing what you started, and I’m tired of seeing things that are half done!

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 17:05

Construction of the new Kipling Mobility Hub began in April and is scheduled to be complete by 2020. The hub will include an elevated pedestrian bridge, a new pedestrian underground tunnel and a new private driveway for simpler vehicular, bicycle and pedestrian access. All Metrolinx construction is contained and closed off from customers and residential activity, however, there is ongoing construction in the area that is not part of the Kipling Mobility Hub project, which is what you are likely referring too.

Should you have any additional questions regarding the mobility hub, please visit the project website.

 

Mel's avatar

As of now, Aurora GO station runs out of parking before 7:15AM. And what is the point of having more train with NO more parking spots available?!
This leaves passenagers the following options:
1.Park illegally with a potential $50 fine.
2.Spend $100 a month addition to the expensive go train fare for a parking spot.
3.Do not go to work.
And the additional 70 spots that will be ready in 2019 is just NOT enough for demand.

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 17:53

Parking is always a challenge at stations; it’s the number one issue for customers in York Region. But building more and more parking isn’t a sustainable solution. As we look to the future, customers will be using a variety of ways to access our stations, including carpooling, ride-share, local transit, micro-transit, walking and cycling, in order to make those first-mile/last-mile connections between station and home. That’s why we’re looking to our municipal partners to help us by aligning future local transit expansions with the station. You can find more information about the proposed changes in the GO Rail Station Access Plan.

 's avatar

Train Whistle Noise at Grade Crossings – Remember we are not against Running of these Trains.

As of 11:30am on September 25 there have been 10 comments referring to the Noise of Train Whistles.

Metrolinx hides behind the “Railway Safety Act” administered by Transport Canada as a continued approach to blowing these whistles. Metrolinx has a Document “Metrolinx-Go Transit Whistling Exemption Process Guidelines” indicating a step by step process to Eliminate Train Whistles at Grade Crossings – putting the onus on the Municipalities to bear the cost. Some municipalities do not support their Residents who are now being subjected to this escalated incessant Whistle blowing disturbing their sleeping hours. “The use of 90-110 decibel train whistles is an ineffective and outmoded activity that only a fraction of those hearing the whistle are actually those attempting to use the crossing. The majority haven’t been warned – they’ve been woken”.

With 5 Crossings in Newmarket and blowing of 5 sets of four 110dBa train whistles blasts – 70 Train trips a week that is 1400 TRAIN WHISTLES blasts at 110dBA that have to be endured and the potential of 200 train trips a week would be increased to 4000 train whistle blasts at 110dBA.

With the RER Electrification of the Barrie line – new construction will be under taken .Under the Grade Crossing Regulations new rail construction has to meet these Standards, the Province and Metrolinx are constructing, and as such it should be in the Contract to upgrade the existing crossings to these Standards. This should eliminate much of the large expenses shouldered by the Municipality and Region in working towards Train Whistle cessation.

In a Recent reply from Metrolinx and I quote ”Many level crossings under Metrolinx’s control already meet the new Grade Crossing Regulations, and Metrolinx will upgrade all crossings under its control that do not presently meet them.

WHEN CAN WE EXPECT THE GRADE CROSSINGS IN THE TOWN OF NEWMARKET to be UPGRADED?

We will work with Metrolinx to get this done at the time of new RER Rail Construction.

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 13:05

As whistling cessation is a municipal led process, if you feel that discontinuing routine whistling at a level crossing would be right for your community, we recommend you discuss the matter with your municipal elected representatives.

MetrolinxEngage99's avatar
Sep 28, 2018 - 09:26

Where do hydrogen-powered trains fit into the expansion plan? Has this idea been (rightfully) abandoned? (Question posted to the Livestream during the event)

Metrolinx's avatar

Metrolinx
Oct 22, 2018 - 20:40

We are committed to delivering electrified trains on the GO rail network. In defining Metrolinx’s requirements for electrified trains it is critical for us to understand where railway technology and innovation is leading to ensure that we implement the best solution. Recent advances in the use of hydrogen fuel cells to power electric trains in other jurisdictions and our studies have indicated that this technology could be suitable for use in Toronto.

We are currently preparing the documentation needed to enable a hydrogen solution to be considered as an alternative approach to electric propulsion by the companies who are bidding for the GO rail expansion work.

Electrification of the GO network remains a priority and our hydrogen feasibility study will not slow down the process—in fact it will make it more complete.

For more information on the result of Metrolinx’s Hydrogen Feasibility Study, visit our webpage here:

http://www.metrolinx.com/en/news/announcements/hydrail-feasibility-study.aspx

You can also read about GO electrification here:

http://www.gotransit.com/electrification/en/default.aspx

MetrolinxEngage99's avatar
Sep 28, 2018 - 09:29

What is Phil's favourite thing about the GO network now, and what is he most looking forward to in the future? (Question posted to the Livestream during the event)

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 17:09

Phil: “My favourite thing about the GO network is the quality of service. Whether bus or rail, our customers continually tell me they appreciate the effort our staff put in to make the service as comfortable and convenient as possible. What I am most looking forward to is growing this excellent service and gaining new customers as we offer new and more frequent trip options.”

 

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:30

PRESTO has been rolling out across the GTHA since 2009 and, as is always the case, technology has continued to advance alongside it.  We have plans in place to refresh and replace devices, including their operating system, as they reach the end of their useful lifespans to ensure the best possible customer experience.

 's avatar
Sep 20, 2018 - 15:58

More Trains along the Rail corridor means more Air Pollution for residents living nearby. Many already have Asthma. How long do we have to wait for our Air Quality to be improved by electrification?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:26

We are building a convenient and integrated transit network which includes electrification. Electrifying GO rail corridors is a multi-year project and we are committed to working with residents across the Greater Toronto and Hamilton Area throughout the process.

We will be releasing the Request for Proposals (RFP) for the full GO Expansion program in the near future -- this includes procuring trains and electrifying the identified rail corridors.

John.Kampilis_7341's avatar
Sep 21, 2018 - 10:56

Metrolinx has embarked on a program of increased service along the Lakeshore East and West Corridors, very similar to what is described as part of your GO-RER Project. The Environmental Assessment for GO-RER called for mitigation of project outcomes of increased noise, vibration, emissions and rail safety risk. What mitigation will you undertake for causing exactly the same increases in noise, vibration, emissions and rail safety risk through increased diesel rail service?

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 18:08

Safety is central to everything we do here at Metrolinx.

Over the next couple of months our Community Relations and Transit Safety teams will hold a number of events with members of the community at some of the level crossings that may be seeing increased train traffic (Poplar Road, Chesterton Shores, Rodd Avenue, Morningside Avenue, Galloway Road, and Scarborough Golf Club Road).

  • Operation Lifesaver Program will be offered at 14+ schools near the corridor.
  • Safety information will also be distributed through various channels.
  • We are advancing the work required to grade separating some of the busiest crossings along the Lakeshore corridor, including Kerr Street in Oakville, Burloak Drive on the boundary between Oakville and Burlington as well as Galloway Road, Scarborough Golf Club Road and Morningside Avenue.

Regarding concerns about noise and vibrations we have been in touch with a few communities along the Lakeshore corridor and have heard their concerns.

We continue to look for ways to go above and beyond what is outlined in the Environmental Assessments we have completed to date to mitigate noise and vibration caused by rail service.

Any potential solutions are subject to constructability and funding.

tm.viggiani_7380's avatar
Sep 22, 2018 - 23:47

This is inconvenient, expensive to pay two zones and not safe as it adds 20 minutes travel time from the Pioneer village stop to campus. This needs a solution and fast. Please work on a resolution to fix this before the bad weather comes.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:48

Metrolinx does not operate the YRT buses to York University campus.

To reach York Region Transit, please contact https://www.yrt.ca/en/about-us/contact-us.aspx

Chris R's avatar

The expansion of Go train service into Hamilton and further has been discussed a lot. As a Hamiltonian, I hope to see more people commuting into the city for work, and as a result, more employers coming to the city. Too much employment growth has been focused on Toronto for traffic to be efficient in any way, and I believe our nearby city deserves some love, and reliable and comfortable transit into the city would go a long way for that. Further, going to and from Toronto for events, or to Hamilton from the rest of the GTA is impossible on Go trains, and we must use Go bus transferring to the train. This is not optimal.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:55

We are planning to operate two-way all-day train service between Hamilton and downtown Toronto by 2025. This is dependent on discussions with our rail partner, which owns the segment of the rail corridor west of Burlington.

 

Planning is also underway to extend GO train service 60 kilometres to Niagara Falls by 2023. The plan includes two new stations, Confederation and Grimsby, as well as the existing stations at St. Catharines and Niagara Falls.

 

Today, two-way all-day train service operates along the Lakeshore West line as far west as Aldershot with timed bus connections to Hamilton, and we run rail service to Hamilton during rush hours. All-day express GO bus service also operates between Hamilton and Toronto.

Please visit Metrolinx.com/Niagara for more information.

EMart's avatar
Sep 25, 2018 - 07:25

With the upcoming addition of new stops along the Barrie line, some of which intending to support downtown traffic that should be the TTC's responsibility, what is being contemplated to keep the efficiency and viability of the GO Service for commuters further up the line? Barrie commuters depend on the service and extending the time of the commute to 2 hours or more would make it far less of a value proposition.

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 17:56

As part of Metrolinx's GO Expansion program, we are building and planning toward our ultimate goal of increased electrified train service along the Barrie corridor. As part of our 2025 service model planning, we’re considering express train service where some trains would bypass some stations between Allandale Waterfront GO Station in Barrie and Union Station in Toronto, which would shorten trip times. We're not sure yet what the final service plan will look like, but it will attempt to balance as best as possible the needs of customers at all parts of the Barrie line.

For further information, I encourage you to have a view www.metrolinx.com/Barrie.

stela_7293's avatar
Sep 18, 2018 - 13:44

Fare should be discounted for Presto card users taking York Region Transit (YRT) in connection with TTC (subway)

Metrolinx's avatar

Metrolinx
Oct 18, 2018 - 16:55

Metrolinx and our transit partners are working together to deliver more options for a better, more integrated transportation network - that means faster travels times, seamless connections and integrated fares between systems. In 2017, Metrolinx published a draft GTHA Fare Structure Preliminary Business Case that demonstrates strong benefits of a more integrated regional fare structure, including fare by distance.

Today, customers transferring between GO/UP Express and TTC can save up to 50% on the adult fare and the TTC has recently launched a timed-transfer system that allows PRESTO customers the freedom of unlimited travel within two-hours with a single fare. Transit providers in the 905 regions offer free transfers between services within a two hour window, and customers transferring to or from GO transit receive a discount through a co-fare agreement Metrolinx has with the 905 transit agencies.

We’ll continue to work with the provincial government and our transit partners towards an even better customer experience across the region.

 's avatar

Do you think an hour and twenty minutes between trains near or during rush hour is acceptable service?

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 17:49

Metrolinx does not own the Richmond Hill corridor, so we can run our trains only when our freight rail partners, CN Rail and CP Rail, are not running theirs. But we continue expanding service on Richmond Hill line wherever we can, to make taking GO even better, faster and easier for our customers. Service on the Richmond Hill line is expected to increase up to 35 per cent over the next five years, giving you more flexibility in your rush hour commutes.

 's avatar

With new services launching in the next few years and the more extensive partnerships between transit agencies (scheduling, fares/Presto, and stations), can you provide an update on the wayfinding and harmonization of services?

According to your website:
One of the priority actions in Metrolinx’s regional transportation plan, The Big Move, includes developing “a consistent set of procedures, visual and audio cues, and wayfinding measures, that make the transit system easier to use and navigate including consistent numbering and naming of transit stations and stops, consistent schedule, and common transit signage standards” (Priority Action 5.9).

All we have seen to date is three iterations of "Metrolinx" branding: Greater Toronto Transportation Authority --> Green Metrolinx Logo --> Black Metrolinx logo. Not to mention a re-brand of Presto which is super confusing as now there are different colours of ticket vending machines and different cards.

I have not seen any harmonization of any station locations or things that actually help a passenger travel and make connections. For example trip planning is on triplinx.ca (another brand?), which just adds to more confusion.

What is the short term and long term plans for harmonization and are all of the transit agencies in the GTHA and beyond on board?

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 15:46

As the transit network in the Greater Toronto and Hamilton Area (GTHA) continues to grow and expand, transit wayfinding tools will play an even more crucial role in helping people get around. One of the priority actions in The Regional Transportation Plan, includes “consistent wayfinding across all modes” (Priority Action 3.3)

Metrolinx is working with all GTHA transit partners on the Regional Transit Wayfinding Harmonization project whose goal  is to improve the consistency of wayfinding across the region to make it better and easier for our customers to take transit. The guidelines will create a clear, consistent and common approach for presenting transit information in the GTHA, including consistent signage at stations, naming conventions and mapping.

FoxCon's avatar
Sep 25, 2018 - 10:26

When could we expect a firm construction timeline for the New Don Yard - Unilever GO Station?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:23

We are working closely with the City of Toronto to deliver the future East Harbour GO Station (previously known as Don Yard – Unilever) as soon as possible. Final dates and construction schedules will be determined through the procurement process and the successful proponents’ schedules.

 's avatar
Sep 17, 2018 - 15:52

Can you please update us on when regular all day GO train service will commence to Downtown Hamilton, East Hamilton and Stoney Creek?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:07

We are planning to operate two-way all-day train service between Hamilton and downtown Toronto by 2025. This is dependent on discussions with our rail partner, which owns the segment of the rail corridor west of Burlington. Planning is also underway to extend GO train service 60 kilometres to Niagara Falls by 2023. This includes rail service to Stoney Creek in 2019.

Today, two-way all-day train service operates along the Lakeshore West line as far west as Aldershot with timed bus connections to Hamilton, and we run rail service to Hamilton during rush hours. All-day express GO bus service also operates between Hamilton and Toronto.

Learn more at Metrolinx.com/Hamilton

 's avatar
Sep 19, 2018 - 09:54

When will the dozens of pot holes and sinking sewer grates (both sides of the street in the construction zones) on Eglinton from Spadina to Don Mills be repaired? Driving is becoming an dangerous obstacle course. Also, the intersection of Eglinton and Weston Road has been sinking for months and nothing has been done to repair this. Thank you for your anticipated response.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:21

Metrolinx takes safety seriously, especially around our Eglinton station construction sites.  Our constructor, Crosslinx Transit Solutions, is required to replace and repair any sections of the road and sidewalk where work has required removals and temporary reconfigurations. The process to replace and repair will happen as the project continues toward a September 2021 completion. All efforts are taken to ensure our work zones and station construction sites are safe, and Metrolinx always does our utmost to protect the safety of the public. If you have any further concerns you may contact our Crosstown Community Office. http://thecrosstown.ca/contact-us/community-offices

jwillisbarrie's avatar

When will this be all the way, there was a promotion for this in December 2017.
A good part way solution for the moment would be Train from Allandale Waterfront all stops to Union 10:00 and a return train from Union making all stops to Allandale Waterfront 14:00.

Metrolinx's avatar

Metrolinx
Oct 19, 2018 - 17:58

As part of the GO Expansion program, the service is still planned to be in place in 2025.

As you may be aware, as of January 2018, there is all-day service on the Barrie line from Monday to Friday with the introduction new two-way hourly service between Union and Aurora during the midday and evenings. Select midday and evening trips extend beyond Aurora to/from Bradford. There will also be one new weekday morning rush hour trip from Bradford to Union. Weekend service has also increased from every 75 minutes to hourly. These enhancements to weekday and weekend service will result in 112 new train trips per week. We’ve also changed our bus services to ensure customers north of Aurora GO Station have convenient connections to all the new train services. The new train service was introduced concurrently with the opening of the new Downsview Park GO Station, which is integrated with the TTC’s Line 1 subway extension.

 's avatar
Sep 17, 2018 - 18:38

What is the status of the new Oshawa train stations, including the railway bridge over the 401. Will the downtown Oshawa bus station move to the new train station at the old Knob Hill Farms location.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:30

GO Train service in Durham Region to Bowmanville including new stations is coming, to connect more people across the GTHA to what matters most. You can find more information on our website here.

lucasandlucas_7353's avatar

lucasandlucas_7353
Sep 21, 2018 - 18:40

Why do the cards have to be black. Hard for seniors to see the green cards are better.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 14:47

With a simplified design and colour palette, the redesigned cards are a better fit for all the different transit agencies that use PRESTO in the GTHA and Ottawa. At the same time, the cards feature a common visual identity Metrolinx has brought to all of its services to create a stronger understanding of the connections between them.

All of our PRESTO card designs have carefully considered accessibility. In the case of the black card, the word PRESTO appears in large white letters, providing maximum contrast. A Braille character also appears on the cards, which can help in finding them among other cards, for example in a purse or wallet.

If you have an existing green card, you can absolutely continue to use it. There is no functional difference between the green and black cards.

Canada 1's avatar

sometime this century would be nice...good luck getting any money from Ford for it!

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:07

We are planning to operate two-way all-day train service between Hamilton and downtown Toronto by 2025. This is dependent on discussions with our rail partner, which owns the segment of the rail corridor west of Burlington.

Today, two-way all-day train service operates along the Lakeshore West line as far west as Aldershot with timed bus connections to Hamilton, and we run rail service to Hamilton during rush hours. All-day express GO bus service also operates between Hamilton and Toronto.

Learn more at Metrolinx.com/Hamilton

roberta.brown_7431's avatar
Sep 25, 2018 - 12:10

The increased service of running the trains every 15 mins (which isn't needed) brings increased noise and pollution affecting residents along the corridor. Electrification will help with this and should be fast tracked.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 15:23

We are building a convenient and integrated transit network which includes electrification. Electrifying GO rail corridors, including the UP Express is a multi-year project and we are committed to working with residents across the Greater Toronto and Hamilton Area throughout the process.

We will be releasing the Request for Proposals (RFP) for the full GO Expansion program in the near future -- this includes procuring trains and electrifying the identified rail corridors.

 's avatar
Sep 24, 2018 - 13:09

It seems ridiculous that departments have hired consultants to implement processes and procedures. I have yet to see anything good come out of these consultants and often times they don't even complete the work.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 16:02

Thank you for your feedback. Consultants are a part of the work done here at Metrolinx. All consultants working for Metrolinx agree to a defined scope of work to ensure that a clear set of deliverables is established. They provide a level of accountability as outside experts. Metrolinx follows strict and transparent corporate guidelines when hiring any outside consultants for a particular project.

 's avatar

The EA promised all-day two way service in 2015. The cost to build it was 1.2 Billion, of which 456 Million was for UP. The service levels on GO are virtually the same as in 2008, with no weekend, or evening or counter-peak service. Seems we didn't get much for $750 Million.

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:31

Since extending the corridor to Kitchener in 2011, we have increased rush hour service, adding midday two-way hourly service from Mount Pleasant to Union Station and a midday trip from Bramalea. Brampton is on a section of the Kitchener corridor that is owned by CN rail, which means we do not have unrestricted access to run passenger trains on that portion of the track. Options to separate freight and passenger services, freeing up that section, are being explored now. In January 2019 a Technical Advisor will be named to move forward on next steps for the preferred options.

For more information please see our Kitchener GO corridor project webpage:
http://www.metrolinx.com/en/greaterregion/projects/kitchener-go-expansion.aspx

T_'s avatar
Sep 12, 2018 - 12:03

Presto card readers on GO buses are different from those used on local buses. They seem far more likely to have problems reading the card after someone taps on or off than those used on local buses. Given this seems to be a hardware issue, could Metrolinx use the card readers used by local transit agencies instead?

Metrolinx's avatar

Metrolinx
Oct 12, 2018 - 11:26

The bus fare card readers used by GO and the 905 transit agencies are the same device and connect to the same back-end system. The reliability of the readers is therefore comparable across the board.

We also have plans in place to refresh and replace devices as they reach the end of their useful lifespans to ensure the best possible customer experience.