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Ask Metrolinx, November 28, 2018

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Kevin's avatar
Nov 7, 2018 - 10:05

When will the public find out details about the new GO trains for RER? When will the public see the prototype Electric/Hydrogen locomotives and DMUs? Which lines will they run on?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 13:55

Your question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-november-28-2018 at the 00:24:44 mark.

mdrejhon's avatar

Hamilton has reconfirmed LRT in the 2018 municipal election.
As a main election issue, the Hamilton LRT received more votes (2018, Fred) than the Hamilton Red Hill Expressway (2003, Dilanni).
To help the community prepare, is the Hamilton LRT project still on time?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:00

The Hamilton LRT project continues to move forward ahead of construction beginning late 2019. Procurement is currently underway. The Request for Proposals to design, build, finance, operate and maintain the Hamilton LRT project for a 30-year term was issued on April 13, 2018 to three shortlisted teams.

Kevin's avatar
Nov 15, 2018 - 12:57

What can be shared about Pearson Airport's "Union Station West" proposal? What are the benefits? Is Metrolinx planning to re-route the Kitchener line through Pearson airport? Would the airport pay for this? What are the expected timelines for this proposal? Is the Metrolinx team optimistic about the likelihood of this actually happening?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 15:18

Metrolinx is working with the Greater Toronto Airport Authority (GTAA) to explore options to connect to their proposed Pearson Hub. Timelines are still to be determined. The study is being led by the GTAA; for more information please see https://www.torontopearson.com/gtaa.aspx#

Eddy's avatar

Some of the GTA's lowest-income communities are in the outer parts of Toronto yet their residents are subjected to disproportionally higher fares.
Consider the following examples:
- Someone living in northeast Scarborough spends 1.5 hours commuting each-way to their job downtown, for $3 each way. Reducing this to 1 hour by taking GO from Milliken would cost $8.83 - almost 3x more.
- Someone living near Jane and Finch spends 1 hour commuting each-way to their job at Vaughan Mills, for $6.75 each way, just because their route crosses a municipal boundary. An Uber Pool only costs twice as much, and would save them close to 80 minutes per day.

While Metrolinx has taken a step forward with GO co-fares, the fare structure of trips involving multiple local agencies continues to encourage driving rather than transit. Additionally, high GO fares for travel within Toronto cause class segregation between those who can afford to take GO/UP and those who cannot, taking TTC surface routes instead, and ultimately undermining the billions we've invested into rail infrastructure.

Fare integration results in increased equity and higher ridership along with decreased congestion, auto ownership and carbon emissions. To start the process for true regional fare-integration and to study the outcomes, would Metrolinx consider a pilot aimed at low-income households that offers a monthly GTA pass, including GO/UP within Toronto, for the price of a TTC Metropass?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 12:35

The Province and Metrolinx are working on a number of initiatives that will provide more options to allow for an integrated transportation network that means faster travels times, seamless connections and integrated fares between systems. In 2017, Metrolinx published a draft GTHA Fare Structure Preliminary Business Case that demonstrates strong benefits of a more integrated regional fare structure. We continue to develop detailed proposals, engage with stakeholders and further our technical analysis.
 

GoGreen's avatar
Nov 15, 2018 - 18:59

Have you look into alternatives to road salt

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:46

Thank you for your question. Local streets are under the purview of municipalities, and provincial highways are taken care of by the Ontario Ministry of Transportation.

alia.karim.phd_7873's avatar
Nov 21, 2018 - 16:29

GO Transit announced that as of January 5, 2019, its buses will no longer be coming to the York University and will instead terminate at the 407 Subway Station. This is the SECOND transit provider to leave the York University this year.

When the TTC subway extension was announced we were promised that commuters would have better access to transit. Now we have a longer commute and dramatically increased transit costs. It's especially shameful to force community members with disabilities to have to request accessible transit options in order to get to and from campus.

When are you going to address the fact that you're forcing GO/YRT/VIVA users to pay double fares?

Metrolinx's avatar

Metrolinx
Dec 20, 2018 - 18:23

In December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.

During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.

This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.

 

By focusing direct access on Highway 407 and TTC Line 1 Subway, customers can expect improved service reliability in the Keele Street and York University area, which can incur additional 20 minutes of travel time in peak hours due to traffic congestion. Metrolinx, including its operating divisions, remains committed to proceeding with plans to ensure compliance with the Accessibility for Ontarians with Disabilities Act (AODA) by or before 2025. We are continuing to make improvements and remove barriers in our services, to improve the experience for all customers, including those with disabilities. The new Highway 407 station is fully accessible to customers with disabilities. We will have timetables up in the near future.

EhfazR's avatar

Hello Metrolinx Team,

I would appreciate it if you can provide any insights or plans you have (if any) for the areas further south of Hamilton like Cayuga/Hagersville/Caledonia which will definitely help people to commute to Toronto downtown. Additionally, please let me know why these regions have been considered yet.

Thanks

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:48

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. The commuter catchment area of Hamilton-Niagara is always one area that is reviewed.  We currently have GO bus and train service to Hamilton and GO bus service to Brantford. 

Futhermore, great news! We are continuing to move forward with our GO expansion program by introducing new GO train service to commuters in Niagara, several years ahead of schedule! A morning train that currently starts from West Harbour will now start in Niagara Falls, stopping at St. Catharines before continuing on. An existing evening train from Union Station to West Harbour will now go on to serve St. Catharines and Niagara Falls.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

Weston's avatar

In 2009 Metrolinx promised to have the remaining stations accessible by 2012 or 2013. There are only 5. Kipling, Mimico, Long Branch, Eglinton and Georgetown. Those promises slipped each year by one year, until in 2016 the promise was by 2021. The latest promise, this year, is by 2023, except Mimico which may be later. Metrolinx has spent Billions of Dollars on GO in the 10 years of delayed promises for persons living with Disabilities. But no money could be found to upgrade these stations for such persons? Why not? Why is construction not starting today? It is insulting to such persons to think that Metrolinx cares so little of them.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 18:20

Metrolinx is committed to ensuring that its services and operations are accessible to all customers in accordance with the Accessibility for Ontarians with Disabilities Act, and to working with partners in the GTHA to plan, build and operate an integrated accessible transportation system. For the remaining five stations that are not yet accessible, planning and infrastructure upgrades are on track to be complete in 2023 or sooner.

Weston's avatar

There are currently 0 GO trains running evenings and weekends between Bramalea and Union. Metrolinx spent Billions upgrading infrastructure to permit these trains. Rolling stock on the line is readily available, there is no issue with the freight gauntlet west of there. The only obstacle is the cost of crews. Why spend billions and the fail to deliver the service?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 13:51

Your question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-november-28-2018 at the 00:09:18 mark.

Weston's avatar

Metrolinx has signed an exclusive deal with UBER for local transit at Weston and Bloor Stations. Weston has 4 TTC bus routes with a few metres of the station, yet the ONLY signage in the station is for UBER. There is no signage or information concerning TTC service. Why not?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 12:29

To support better transit connectivity, Metrolinx is currently undertaking a series of wayfinding pilot projects at stations throughout the GTHA. One of the goals of the pilot is to more clearly articulate what transit services are available, and maps showing connecting TTC services will be coming to both Weston and Bloor UP Express stations in the new year.

 

E I's avatar
Nov 8, 2018 - 08:08

When would the iPhone Wallet App will include the Presto Card. Implementing a mobile payment without using iPhone or Android pre-loaded cards, will be a big mistake.
Users want to carry LESS cards, and we carry our phones with us all the time . I personally avoid having to keep loyalty cards, and load them all on my iPhone Wallet app. It is very convenient.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 12:16

The beta PRESTO app is here! We are making the app available to a limited group of PRESTO customers to get feedback on their experience before launching the official version. For information on how to try it out, visit: https://www.prestocard.ca/en/about/presto-app.

The PRESTO app gives customers a simple, easy way to manage and load their cards on the go. Customers can load funds and passes onto their PRESTO card through the app with their debit, Interac, and credit accounts, or through Apple Pay. Additionally, and for most Android phones with NFC capabilities, the app lets them load funds and passes instantly to their PRESTO card simply by holding it on the back of their phone. The app also allows customers to check their balance, review their trip history, or set up Autoload or Autorenew.

ckoudlai_7833's avatar
Nov 21, 2018 - 08:00

A year ago i would arrive comfortably at 7:25 for my 7:32 Rutherford Go train, park the car and walk over to the platform in a humanly pace. Today I find myself arriving earlier to find no available parking at 7:20am. It’s all gone. Clearly the area has expanded with all the new builds. Same goes for when i am leaving the parking lot. I am stuck for 25 mins in a lined traffic of cars also eager to get out and pick their kids on time. I take a train at a great time but I am a victim of the parking lot.
Are you doing something about it? Or planning to do something about it?
thank you
Christina

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 13:57

Over the next few years, major improvements are coming to Rutherford GO including more parking. We’re working with our design team to ensure the new station meets your needs and those of the community. Please visit https://www.gotransit.com/en/the-future-go/improvements/rutherford for more information.

 's avatar
Nov 21, 2018 - 11:34

Often on the LSW line may rush hour trains riders will be packed in like sardines. Many times I've ended my ride standing, nearly falling down, legs aching and back sore from standing. Is your ideal level of ridership a train packed to the brim, or one where everyone has a seat? What are you aiming for?

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 19:13

Your comfort is important to us, and we do try to balance passenger loads by adding service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. Through our GO Expansion program, there will be 15-minute service or better all throughout the day along most of Lakeshore West line. Learn more about our GO Expansion Business Case and stay tuned for more information about this program. 

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:26

We actively enforce no smoking bylaws.  If there is a specific concern, please contact Customer Service to report this. You can find the contact info here: https://www.gotransit.com/en/contact-us

JoeyC's avatar
Nov 21, 2018 - 08:36

Milton is the fastest growing city in Canada. Route 21 is the main route that goes into and out of Milton to Union Station, It will be really convenient for route 21 and route 27 to make their final stop at the Milton Park and Ride, instead of the Milton Go. The Park and Ride is a huge hub that we need to connect to square one and West to Kitchener/ Guelph. Right now you have route 24 that services the Park and Ride and the Milton Go but that is not all day, and we also need that desperately all day.

The Park and Ride services route 29/25 going west and east. We cant rely on Milton local transit for this, as they dont have service during the day either.

We also need Go transit to service The Premiere outlet mall which has been around for 4 years

Are there any plans for new Go services or changes to the local ones we desperately need?

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:53

We are always looking at ways to improve, so we have shared your input forward to see if anything can be done to address this. As you can imagine, we introduce services when and where we can based on a number of factors, including ridership and availability of resources. When we do finalize plans for new services, we are sure to give customers plenty of advance notice.

rlamb88_7854's avatar

If yes, when will it be available? Previously, in the winter, the station remained open for those who were waiting for a train or pick so that they could wait in a heated indoor area. With the colder temperatures approaching, I hope that it will be soon.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 16:57

The current Oriole temporary location will not have an indoor area, but the shelters on the platform are heated, so this should provide the respite from the cold. However, there will be an indoor waiting area at the new relocated Oriole GO Station, which will be integrated with the Leslie TTC station.

marissa12130_7897's avatar

By stopping bus service to York’s Keele Campus, you are making the school less accessible for people with disabilities (i.e. student with vision loss, students with mobility concerns) and people with low income (i.e. STUDENTS!) who will now be forced not only to pay an additional fare, but will also be forced to navigate another station, find another train, and possibly ride an extra two elevators on their journey to school.

Metrolinx's avatar

Metrolinx
Dec 20, 2018 - 18:28

In December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.

During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.

This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.

By focusing direct access on Highway 407 and TTC Line 1 Subway, customers can expect improved service reliability in the Keele Street and York University area, which can incur additional 20 minutes of travel time in peak hours due to traffic congestion. Metrolinx, including its operating divisions, remains committed to proceeding with plans to ensure compliance with the Accessibility for Ontarians with Disabilities Act (AODA) by or before 2025. We are continuing to make improvements and remove barriers in our services, to improve the experience for all customers, including those with disabilities. The new Highway 407 station is fully accessible to customers with disabilities. We will have timetables up in the near future.

AnnB's avatar
Nov 19, 2018 - 13:57

There have been so many times I would have taken a train downtown on the weekend! Toronto traffic is congested dusk to dawn now so being able to go down and meet a friend, shop or go to the theatre on the train would be great!

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:47

We are continuously increasing rail service when and where we can, including off-peak services that we run on the evenings and weekends. We know that many people want to take GO trains into and out of downtown Toronto not only for work, but for events and other recreational activities, which is why we have big plans for expanded GO services. Learn more about our GO Expansion Business Case http://www.metrolinx.com/en/docs/pdf/board_agenda/20181206/20181206_BoardMtg_GO_Expansion_Full_Business_Case.PDF and stay tuned for more information about this program.

In the meantime, many of our buses provide quick, convenient and affordable access to Toronto on the weekends, when highways are less congested and quicker to travel on. Visit gotransit.com for full schedule details, or use Triplinx to plan your next trip.

MetrolinxEngage99's avatar

Will there an opportunity to have GO bus service to and from Lime Ridge Mall here on Hamilton Mountain to Union Station via the Red Hill Valley Parkway and the QEW as opposed to having to go downtown to the Hamilton GO Centre... there is no parking in the vicinity of the GO Centre and also bus service heading to Binbrook to the new Confederation GO Station via Upper Centennial Parkway and Centennial Parkway... thoughts?? Concerns ??

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 16:31

GO Transit monitors all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff.

susan_westbrook_5611's avatar

susan_westbrook_5611
Nov 21, 2018 - 16:35

Trains low speed makes trips much longer than they need to be. High speed within GTA should be a priority before making it easier for travel to GTA from Windsor or other areas. The trains don't seem that much faster than driving. I would rather see funding spent on speeding my every weekday commute than a route from Windsor to Toronto.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 19:55

Thank you for your feedback. High speed rail is under the purview of the Ministry of Transportation.

Cory's avatar

There's have been little to no communication about the status of negotiations with CN over the bypass for the Bramalea→Georgetown bottleneck, and engagement with the community in Waterloo Region has been nonexistent. When can we expect to hear that an agreement has finally been reached with CN and start hearing about construction on the bypass and timeline targets for achieving all-day, two way service by 2025?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:43

We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January. We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

leolion89_7944's avatar

Trains are every 15 minutes when not many people use train but train to Whitby is only at 3:15 pm and not again until 4:00pm

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:29

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

Willbob's avatar
Nov 27, 2018 - 11:40

With service levels improving practically how is GO going to improve station parking so that customers can actually use the improved services in off peak hours. Arrive at the station and find a parking space

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 16:29

Metrolinx is guided by the GO Rail Station Access Plan (2016) to develop alternatives and improve options for customers to access stations. Metrolinx provides a number of programs that support off-peak travellers including reserved parking, and a number of other parking programs (for example, carpool parking) that release to general use after 9:30.

Weston's avatar

Presto single ticket dispensers and Shoppers drug mart will only sell full fare ($3.25) single use tickets. Seniors and Students who currently pay $2.05 will have to pay full fare. It is possible to sell concession tickets at such outlets (other cities do) but Metrolinx has decided to abandon seniors and students who only need to take the TTC on occasion, and cannot afford the $16 minimum to use a presto card. Why?

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:19

PRESTO tickets will not have fare types – their price will be equivalent to the adult cash fare only. A PRESTO card, with concession, gets you the lowest possible fare.

Having a PRESTO card is the ultimate way to travel – it charges the lowest fares by default ($2.05 with senior fare type), offers discounts when connecting with other transit services such as GO and UP, and offers balance protection if cards are lost, stolen or damaged. You can save up to $1.50 per trip when you transfer between TTC and GO Transit or UP Express when you pay your fare with PRESTO, and you can even set it to automatically top up funds when they fall below a certain amount or renew passes before they expire. And the card itself never expires.

With a PRESTO card, you can visit any customer service outlet or any Shoppers Drug Mart location in Toronto to set specific fare types to your PRESTO card or load funds and passes. You can also do it all online at prestocard.ca.

Canada 1's avatar

No more we are still talking. WE also should have a station on Hamilton mountain..we have in Hamilton has a population of 536,917, and a metropolitan population of 747,545. Ridicious Burlington has three stations and we have one and one that no trains go to...

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:09

We are planning to operate two-way all-day train service between Hamilton and downtown Toronto by 2025. Of course, this is dependent on discussions with CN and CP, which own segments of the rail corridor west of Burlington. Hamilton has two GO stations, and planning is underway to extend GO train service 60 kilometres to Niagara Falls by 2023. This includes rail service to Stoney Creek in 2019, at a new Confederation GO Station with train and bus services integrated. There are no plans to add the necessary infrastructure to serve Hamilton Mountain.

TimR's avatar

Other jurisdictions use a variety of configurations and train types. GO seems to consider a line only workable if a 10-12 car bi-level train is needed. Could we consider smaller 2-5 car one level trains for less traveled routes or off peak routes? (Barrie region, Durham region)? These regions are seeing inequity in service. While some regions are benefitting from increased levels of service others seem to be left behind.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:39

Variable train lengths and configurations are planned for the future as we move forward with GO Expansion. The expansion plan will provide the additional rail infrastructure and layover sites to enable train coach joining and decoupling.

Samaritan 's avatar

*Frequency* - There hasn't been much change/upgrade to Kitchener line trains frequency in over 5 years. Between 4:50 to 5:50 pm, there are 4 trains but from 5:50 PM onward there is only one train i.e. 6:50 PM. It will be nice to have more trains on this line.

*Travel Time* - Commute from Union to Mount Pleasant takes 55 mins (40 mins on express) for a 49 kms distance whereas from Union to Pickering takes 20 mins (for 40 kms). Why do trains run slower on Kitchener line?

*Parking* - similar to some of the other questions, parking at mount pleasant is over capacity and commuters park on the Lagerfield road and are frequently subject to a $40 parking fine from City of Brampton. On a regular weekday there are atleast 75 cars parked on the street (satellite images). We understand there is a plan in place to build more parking spots which will take some time. In the meantime, can Metrolinx negotiate with the City to allow parking on the road instead of giving $40 ticket?

*Fare* - With all these problems i.e. not enough parking, subject to parking tickets, overcrowded trains, slow commute, and less trains, it does not make sense for a commuter to pay ~$20 daily fare (avg working days in 2018 - 280, times daily fare $20 - 280x20 - $6000).

Appreciate if this question is considered as I have tried to consolidate some of the pain points of commutes on Kitchener line.

Thanks.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:21

GO Expansion will transform service on the Kitchener corridor, bringing faster, better service to every stop along the line. Work on necessary infrastructure upgrades on the corridor has started, and we are working with CN to allow more service along sections of the rail corridor they own. We are moving forward with plans for two-way, all-day GO train service to Kitchener as quickly as possible.

We know that parking at Mount Pleasant can be a challenge and we’re working to improve that. Customers are encouraged to explore other options to get to the station while we assess, including taking advantage of the reduced fare on Brampton Zum when connecting to GO services.

 

 's avatar

anonymous
Nov 21, 2018 - 09:26

Why can’t we have monthly passes for go transit ? Also, one service that’s non stop between Toronto union and Oshawa.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:57

The GO loyalty program through PRESTO ensures no one ever overpays. When using PRESTO on GO, any trip after your 40th within a month is free. So if you travel more, you save money with PRESTO!  If you happen to travel less, you only pay for what you travel, which also saves you money.

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier.  Learn more about our GO Expansion Business Case and stay tuned for more information about this. In the meantime, thank you for the feedback. We do take comments like this into account when planning future service increases.

Marco's avatar

What will the train schedules be? The Burlington Skyway is unbearable!

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 19:41

We are planning to bring service to Confederation station in Stoney Creek by the end of 2019.

Please email us at [email protected] to join our email distribution list and stay up to date as we expand GO service to Stoney Creek.

 

No's avatar

There is only one "express" option that is slow. Should have a Georgetown express into Union to make the fares being paid from Kitchener more palatable. Also, Kitchener GO station has no free parking. We already pay enough.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 17:00

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

D's avatar

While GO Transit has expanded all day service to Aurora on the Barrie lines, I would like to know when the track is going to be completed to up to Barrie, so two way, all day service can be provided to residents in Barrie and Kitchener. Also, I would like to know when service will expand beyond Unionville for the Stouffville line off peak. The original plan was two way all day service to Mount Joy off peak.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:33

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment.  We are in the midst of a 10-year rail expansion program that includes electrifying a large swath of our rail network, making it better, faster and easier to take GO Transit.  There will be more two-way, all-day train service and more rush hour train trips throughout the network. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

Weston's avatar

VIA rail runs 2 trains in each direction from London to Union through Weston. The trains whiz by 4 times each day. VIA patrons travelling to Pearson Airport must go all the way to Union, walk a considerable distance from the VIA exit to UP, pay a full fare from Union to Pearson, and to do this adds an HOUR to their commute to Pearson. Is Metrolinx at war with VIA over the Kitchener service? Is Metrolinx so hard up for cash that they force such patrons to spend the extra $7 to get to Pearson? Does Metrolinx hate VIA patrons? Yes, stopping the train in Weston may require slight adjustments to VIA or GO schedules to accommodate the dwell times, but surely that can be done?

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:38

Weston is a busy station serving GO Transit and UP Express connecting Toronto, Pearson Airport and Waterloo Region. We are always looking for opportunities to work with our rail partners to offer more service to our customers. VIA is already a partner at our stations in both Oshawa and Kitchener.  

Weston's avatar

The popularity of UP express has made Weston Station so busy that two large parking lots are full, almost all the spots are reserved, and yet there is no linkage to TTC services. In fact Metrolinx has plastered UBER signs all over the station and no TTC signs are evident. There are 4 bus routes which pass within a few meters of the station. There are two others within a few blocks. The criteria set by Metrolinx for Mobility Hubs are all met by Weston, yet it is not so configured? It is surrounded by 10,000 residents within a 10 minute walk, it is at the intersection (UP and GO) of two higher order transit services, yet Metrolinx has done nothing to declare the station a Mobility hub and work with TTC to intersect more readily. Why?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 18:22

Mobility Hubs are places of connectivity where different modes of transportation – from walking to biking to riding transit – come together seamlessly. A nearby example would be Mount Dennis, which will feature UP Express and GO rail service, as well as the Eglinton Crosstown LRT.  Metrolinx is in regular discussions with local transit agencies, including the TTC, to optimize transit routes near our GO stations. With the arrival of two-way, all-day service at Weston GO, we will be reviewing local transit routes closely with the TTC to determine how they can best align and integrate with the station.

JimmE's avatar
Nov 7, 2018 - 16:20

Guelph needs more connections between Hamilton/Burlington and KW

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:06

Bus connections are available between Guelph and Hamilton/Burlington and Kitchener-Waterloo. Metrolinx is in the middle of the largest transit expansion in GO’s history, every option for improved service is being considered.

kemosite's avatar

Metrolinx conducted a Greater Toronto and Hamilton Area-wide school travel study of 1,000 parents and guardians in fall 2009. The study highlighted that:

- There is room for a shift toward active school travel. Nearly 60 per cent of children being driven live within 2 km of their school.
- Children are capable of walking the distance. Nearly 60 per cent of parents say their child’s school is close enough that they could reasonably walk or bike.
- Many parents are open to change. Over 50 per cent of parents whose child is currently driven see the option of walking/biking to school as convenient and appealing.

Since 2009, what measures has Metrolinx taken to support active and sustainable school travel?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:30

Your question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-november-28-2018 at the 00:38:04 mark.

lovegrovewj_7844's avatar

has there been any consideration, beyond the more immediate transit strategies, to implement, asap the rail systems that can span across highways (as has been posted on facebook feeds from other parts of the world) in both directions to transport huge #s of passengers; think: the gardiner & dvp & 401. with all the highrises, both residential & business, alone, the already vast # of vehicles will increase more not less unless people can commute via more underground or over highway rail systems.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 14:14

There are currently no plans to explore an “over-the-highway” rail system. In order to help reduce congestion on the road network, Metrolinx is working closely with our Regional and Municipal partners across the GTHA to identify ways for providing improved transit connections, transit priority measures, a shift in travel behaviour, and more efficient travel across the Region. We monitor all corridors within the service area for travel patterns and ridership to determine potential service additions, adjustments, and infrastructure improvements.

ST's avatar

This station in particular is very close to my house and it would be helpful to know when construction will start on this station.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 15:56

We are working through the business case process for the Bowmanville service extension.

Metrolinx uses a benefits management process for evaluating capital projects in a comprehensive manner. This approach ensures that the initial benefits and value identified as the rationale for investing in a project are achieved throughout the project’s lifecycle.

Please email us at [email protected] to join our email distribution list to stay up to date as we expand GO service to Bowmanville.

In the meantime, our GO bus route 90A will begin serving the Ritson Rd. park and ride lot at Front St. and First Ave. on January 7. Check gotransit.com for service details.

bzbeethomas_7858's avatar

I travelled on the 7:55am (Cooksville to Union) yesterday with one engine not working, This is insane and third world like travel! There are never sufficient seats available on any train! It appears Metrolinx just wants to hike up fares every 2 years w/o consideration.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:50

The 5:35 was experiencing a variety of unrelated issues which caused it to run behind. We are making some minor adjustments to the schedules for the next board period and we expect this will reduce the delays. We will continue to monitor the performance of this train. Please accept our apology for the inconvenience.

john.zhou_7861's avatar
Nov 21, 2018 - 15:31

When can you build GO Station in innisfil (Barrie Line) which I heard from house builder before I came to Innisfil that it should be ready one year ago?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 15:58

Metrolinx has been asked by the Government of Ontario’s Minister of Transportation, Jeff Yurek, to adopt a transit oriented development market-driven approach to delivering new stations. This means new stations will advance in partnership with third party funders.  Metrolinx has consistently planned for the integration of transit and land-use, and this new approach is an exciting opportunity to move this plan forward with each new GO station. Not only can this approach save tax dollars it supports the creation of the new and seamlessly connected communities we have long envisioned. For more information please see the presentation at the December 6, 2018 board meeting.

rhx_7864's avatar
Nov 21, 2018 - 15:34

Why are there so few Presto machines, particularly at Union station? And maybe there should be some on platforms again.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 19:25

We are always looking at ways to improve the customer experience and want to thank you for your feedback. At Union Station there are currently 30 vending machines, 86 tap on/off devices, and 14 card query devices. If there is an opportunity to improve this, we will seize it.

Historically Union Station`s platforms are generally considered paid areas. You must pay your fare before you go up there to your train, and Transit Safety now occasionally inspects fares at bottom of some stairs.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 12:46

Metrolinx has been asked by the Government of Ontario’s Minister of Transportation, Jeff Yurek, to adopt a transit oriented development market-driven approach to delivering new stations. This means new stations will advance as part of new property development plans in partnership with third party funders.  Metrolinx has consistently planned for the integration of transit and land-use, and this new approach is an exciting opportunity to move this plan forward with each new GO station. Not only can this approach save tax dollars it supports the creation of the new and seamlessly connected communities we have long envisioned. For more information please see the presentation at the December 6, 2018 board meeting.

 

jgardiner's avatar

This has been on the list as "coming soon" for quite some time. I understand that Via Rail offers wifi to its passengers, so I hope that this is something Metrolinx can prioritize and deliver in the new year.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 19:58

We understand that wi-fi is a much desired amenity for our customers. This past summer we evaluated several suppliers and ran a pilot on select trains and buses. Implementing quality wi-fi on a bus and rail system as large as ours is a complex process. We are currently working towards providing the solution that provides the best value for Metrolinx and, ultimately, our customers.

NewGoRider's avatar

*More specifically the Lakeshore East route that does every stop from Pickering to Mimico.*
There are big posters at each station advertising Lakeshore East service every 15 minutes and it small writing “mid day”. Mid day frequent service does not make sense. There is an influx of customers in the morning (7-9am) and late afternoon evening (4-7pm) during rush hour. It seems that the 15 minute service would be better suited for the rush hour time frames not mid day when most are at school/work already.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:22

We are continuously adding service when and where we can, which is dependent on factors such as existing rail traffic, available infrastructure, available equipment, and staff resources. By increasing midday service, we’re enhancing transit scheduling to make life easier for those travelling within the GTHA outside of peak travel periods. Increasing sustainable trip options is an important part of an integrated regional transportation network. Similar transit services throughout the world have been shown to slow the growth of road congestion.

The data shows us approximately 109,000 daily car trips could be served instead by this new service.  With the availability of frequent, predictable and convenient midday service, we expect ridership to increase.

That said, we are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier at all times of day. Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case and stay tuned for more information about this program. http://www.metrolinx.com/en/docs/pdf/board_agenda/20181206/20181206_Boar...

care's avatar

Will there be an underground direct access from new condo building/shopping complex at 2131 Yonge St Toronto, ON to the newly built Metrolinx transit system?
Thanks

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:26

 

Eglinton LRT Station will be provided with the main entrance building at southwest of the intersection and will have direct underground access from four corner buildings at Yonge/Eglinton intersection, as well as direct connection to TTC subway and bus terminal.

We are unaware of any other access points or discussions for additional access points, particularly as it relates to the development at 2131 Yonge Street.

iriebella_7904's avatar

the Kitchener line is very busy, especially the 4:50pm express train, why not add express cars to it and also the morning express from Kitchener. Once the train reaches the Brampton go station there is no more room for travellers.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 15:54

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

adgrossi_7913's avatar

This week Metrolinx is promoting self serve which eventually will eliminate the CSR at the stations?
You need to interact with your customers on a one-to-one basis. Not everyone stops at Union St to see the customer service counter.
Eliminating jobs to reduce costs, but not reducing clients fares?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:21

Your question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-november-28-2018 at the 01:21:48 mark.

Michelle2468's avatar

Please announce it more often especially while the train is sitting in Union Station. That way passengers sitting in the upper level can move downstairs. If you wait until the train leaves the station, there will be no seats left. I have written GO so many times on this issue and it is not being done. I am on the LSE 4:40 train to Oshawa right now and the CSA did not mention the Quiet Zone at all.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:24

Our Customer Service Ambassadors will communicate the Quiet Zone is in effect prior to departure. If this is not being done for your particular train, please let us know by contacting Customer Relations. https://www.gotransit.com/en/contact-us.

tdesantis_7930's avatar

Given that Premier Ford campaigned on a plan to break up the TTC, have the province take control of subways, including building a subway for Scarborough, does this also mean that previous commitments including current timetables for implementing GO Train extensions are changing as well, or out of consideration all together —especially the commitment to bring GO to Niagara Falls?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 17:07

We are continuing to move forward with our GO expansion program by introducing new GO train service to commuters in Niagara, several years ahead of schedule! A morning train that currently starts from West Harbour will now start in Niagara Falls, stopping at St. Catharines before continuing on. An existing evening train from Union Station to West Harbour will now go on to serve St. Catharines and Niagara Falls.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

 's avatar

Is there ever going to be service from Toronto to Kitchener so that you can actually go to a concert or a play or other event in the evening and still be able to make it home to Kitchener without having to get a hotel? Most concerts end between 11 and 11:30pm. To connect with the last Route 25 bus to Kitchener (the only bus that stops at Sportsworld) at Square One you must depart Union Station on 21P at 10:50pm on weekdays and 11:20pm on the weekend at the latest. It's virtually impossible to make the 10:50 bus especially considering you still have to make it from the venue to Union Station before that and 11:20pm is a nail biting race too (especially if you're coming from Budweiser Stage and have to make the 11pm train back to Union). Most times I have to leave the concert before the encore to make it and I can't even enjoy the show wondering if it will end in time for me to make it home that night. The best solution would be to have an express bus from Union Station directly to Cambridge, Sportsworld in Kitchener (by request), Downtown Kitchener, and Waterloo that departed around 11:30pm. Greyhound used to have an 11:30pm bus but they have since cut service in the evenings including cutting the Cambridge and Sportsworld stops. So far there hasn't been any service by any provider to fill this gap. Another cause for stress is the fact that you have to tansfer buses at Square One. There is no direct route. So when you're catching the last bus of the night, sometimes the first bus (21P) is late or and you risk missing that connection altogether. Of course for the summer time with concerts at Ontario Place that usually end at 11pm you'd be catching the 11:30pm train so a bus departing Union at 11:30pm would be useless. 11:45pm in that case would be needed. Or maybe buses should depart for Kitchener from Port Credit Station, then the train could be taken from Union there or Exhibition Station without having to loop back to Union. Either way something needs to be done.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:11

Metrolinx is currently planning and delivering the largest transit expansion in GO’s history, every option for improved service is being considered. Work on necessary infrastructure upgrades on the corridor has started, and we are working with CN to allow more GO service along sections of the rail corridor they own. We are moving forward with plans for two-way, all-day GO train service to Kitchener as quickly as possible.

There is currently late night and early morning bus service both ways between Union and Kitchener.

joe_7782's avatar

Lots of ads and in station presented at the go station in aurora ontario to encourage usage of yrt instead of car and park at the station especially that there is a serious problem with parking, moreover the go shuttle between 404 car pool and station was canceled inorder to use the yrt

Hiwever the yrt service is not updated to the train schedule updates happened earlier this year? For example if i want to take the 840 train the only bus i can take is at 8:44 which make means i can only take the 940

So to get to work i lose 3 hours in comute!!!!

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 12:43

We fully understand that gaps in connectivity need to be addressed through service integration and we are working on that with our municipal transit partners. Through GO Expansion, the Aurora GO station will have two-way all-day service (every 15 minutes or better). The GO Expansion Full Business Case has more information. Please contact YRT for questions specific to those services.
 

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:49

This program is administered by our fellow transit agencies, the TTC, YRT, Mississauga Transit and Brampton Transit Services. Please contact one of these agencies for more information.

 

MetrolinxEngage99's avatar

Are there any considerations for the very near future to expand Metrolinx beyond the GTA and into the Burlington Area? With increasing numbers of Seniors etc. void of private transportation beyond Mississauga, especially on Summer weekends a (Mississauga to Aldershot) link with access to a bus along Plains Rd to the Burlington Botanical Gardens would be a great way to spend summer weekends.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:19

GO Transit's purpose is mainly to move people regionally, like from Mississauga to Burlington. However, getting people from GO Stations to local attractions like the Botanical Gardens is usually handled by local transit agencies, which in this case would be Burlington Transit.

 

MetrolinxEngage99's avatar

Presto card really should be extended onto other transit agencies like Niagara falls transit, St Catherine's transit, Milton Transit, Orangeville transit, Kitchener transit and Guelph Transit as well

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:51

One of PRESTO’s key priorities is extending our footprint and that means making PRESTO available to new agencies throughout the region who are interested. We welcome any conversations with other transit services.  

Also, please note that PRESTO can be used on any GO Transit service that extends through these municipalities.

 

henryh2o_7836's avatar

Wife and I have been taking the Aurora line since we moved in 2012. The recent boom in population does not scale with the free parking alottted. if we are not at the go station by 7:00, there are not spots even though we seee empty floors reserved without any cars. Please remove the reserved parking until you can expand the parking space. Nickel and diming customers that already pay $9.00 each way is pathetic.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:20

We know this is a well-used station, and we know we need to make improvements to accommodate growth. We are reviewing how customers currently use the reserved parking program, as well as investigating options that are outlined in our GO Rail Station Access Plan.

http://www.metrolinx.com/en/regionalplanning/projectevaluation/studies/G...

 

charbar_7853's avatar

can you explain what causes delays when the train leaves union on time and there have not been any stops along the way - the train has been arriving to whitby 10-13 minutes late all week without any explanation.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:49

The 5:35 was experiencing a variety of unrelated issues which caused it to run behind. We are making some minor adjustments to the schedules for the next board period and we expect this will reduce the delays. We will continue to monitor the performance of this train. Please accept our apology for the inconvenience.

Lynn's avatar

I contacted Go transit earlier this year with regard to the unavailability of seating on the 7:31 am train from Gormley to Union station.
I was informed that the future plan was to have more trains traveling every 15 minutes.
I am sure passengers are tired of paying a premium and not getting a seat.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:19

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:

• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;

• Slow journey times due to indirect alignment and low track speeds;

• CN Rail ownership of the corridor north of Old Cummer, and conflicts with freight services; and

• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.

We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.

arnaud.ludig_7918's avatar

Bonjour,
Parallèlement à Crosstown, quels sont les projets qui ont reçu une confirmation de financement et dont l’exécution débutera d’ici peu?
Merci,
Arnaud Ludig

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:25

Nous travaillons sur de nombreux projets! Pour plus d’informations sur les projets en cours, visitez http://www.metrolinx.com/fr/projectsandprograms/projects_by_region.aspx

 

MetrolinxEngage99's avatar
Nov 24, 2018 - 08:00

The GO need to be cheaper most people who go to work five days a week downtown Toronto are spending minimum $200 or $300 or more a week! Presto isn’t really much of discount there needs to be more frequent discounts for people who Use the GO frequently

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:55

We understand that travel to and from work can be costly, but we believe GO still provides a competitive advantage to the high costs of downtown parking and regular car maintenance costs associated with longer-distance commutes.

We are doing our very best to keep our fares at an appropriate level, keeping in mind that there are increased costs associated with putting more buses on the roads and more trains on the tracks. We are also spending more on operating and maintenance costs for the new infrastructure that's built to support more service. In addition to all the service improvements we have recently introduced, we will be adding even more services in 2019 to respond to growing customer demand in both rail and bus services. At the same time, changing market conditions affect the costs of the equipment and resources we rely on to provide our services.

MetrolinxEngage99's avatar

I live in Oakville, and work in Hamilton. I would dearly love to take GO TRAIN ( NOT bus, since I get car sick), to work and back. The problem is that the time required door to door for driving g using 407 is 35 minutes, and Go Train service or even bus service door yo door would take me 1.5 hours. It is a totally inefficient use of time. I like living where I do, and working where I work. Would love to switch to public transit but cannot because of poor connectivity easterly from Oakville to Hamilton and back. Please adjust tour ridership numbers which justify building GO train service on driver surveys not on bus commuters. When you ignore the drivers, you dont plan for them making the switch into public transit. Some of us want to very badly...when will the GO train line go all the way to Niagara Region?

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 13:19

Great news! We are continuing to move forward with our GO expansion program by introducing new GO train service to commuters in Niagara, several years ahead of schedule! A morning train that currently starts from West Harbour will now start in Niagara Falls, stopping at St. Catharines before continuing on. An existing evening train from Union Station to West Harbour will now go on to serve St. Catharines and Niagara Falls.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

 

saritamaini_7934's avatar
Nov 26, 2018 - 18:11

Could we have additional express trains between 8.05 and 8.25 from clarkson to union

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:15

We are continuously adding service when and where we can. There are many factors that influence this, including available infrastructure, demand, rail traffic, and available equipment. Through our GO Expansion program, there will be 15-minute service or better all throughout the day to and from Clarkson. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

robinsoo's avatar
Nov 27, 2018 - 17:08

I've been a YRT/GO Bus/Train rider for more than 5 years. When I lived in Aurora and commuted to downtown Toronto, I used the YRT's bus service to connect between the GO station and my home (located at Orchard Heights Blvd. and Bathurst St.) I must say I'm disappointed that more times have not been added to Route 31--even after 5 years of taking the bus. Now that the GO Train runs more frequently, coupled with the fact that its GO Bus routes have changed and no longer run down Yonge Street, there is no YRT service from the GO station to the NW corner of Aurora, leaving commuters stranded and further away from their destination.

In light of the recent GO Bus schedule change, it's made it clear that Route 31 / the NW corner of Aurora is needed even more. It was constantly the neglected route of all connecting Aurora GO Station schedules. Route 31 doesn't run on weekends and its last pick-up from Aurora GO station is way too early, at 6:36 p.m.

I would like to inquire why the YRT has not explored expanding service to this corner of town, especially in light of these recent changes.

As a young woman, this is a huge safety issue for me. With more and more people moving back at home with their parents, or not owning a car, the reality is that young people are looking to commute into the city and needing greater access to transit. This is especially true in the evenings and in the darker months when safety is a huge concern. To me, it only makes sense to have connecting transit from each GO bus.

Furthermore -- GO Transit buses recently changed their schedules so that it doubles back up to Bayview Ave (this makes NO sense) -- so residents in NW Aurora have quite literally no options for public transportation.

Does Metrolinx have any plans to expand public transit within Aurora or ameliorate GO Bus routes so that it can connect residents within town?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:09

We fully understand that gaps in connectivity need to be addressed through service integration and we are working on that with our municipal transit partners. Through GO Expansion, the Aurora GO station will have two-way all-day service (every 15 minutes or better). The GO Expansion Full Business Case has more information. Please contact YRT for questions specific to those services.

Weston's avatar

We are still the only country in the world using diesel trains on an airport to downtown line. The minister promised electric trains by 2017. Metrolinx has completed the EA for this to become electric. There is no reason to delay while waiting for the GO electrification, which is years off. Air quality, children's lungs, and greenhouse gas emissions all need a break.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:40

Electrifying our rail network, which includes our GO rail lines and the UP Express, is a major multi-year project with a number of required steps we need to take. It goes beyond just purchasing electric vehicles--it also includes major infrastructure upgrades to the rail corridors on which we run our trains.

Next up is the release of a Request for Proposal (RFP) when pre-qualified firms will tell us how they would go about delivering the expanded electrified service we are seeking and at what cost.

Through the Electrification Study, we found that electrifying UP Express without also electrifying GO services would not have a strong business case. In the meantime, our entire UP Express fleet is powered by the Tier 4 diesel engine—the first rail service to use it in North America. Tier 4 engines are the most efficient engines available to date, meeting the most stringent environmental standards.

E I's avatar
Nov 8, 2018 - 08:11

When will the YorkU Go Train stop be moved to the Highway7 area to serve Concord/Thornhill ? This is a high demand area for transit, and with the Viva Rapid transit almost finished by next year, it is very important to have the connections done NOW!

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 19:21

Thank you for your suggestion. There are currently no plans to build a station at Highway 7 in the Concord area.

growlands_7826's avatar

growlands_7826
Nov 20, 2018 - 13:30

Are there any plans to add more stations for Bikeshare in Mimico / South Etobicoke. With all the bike trails along with your storage facilities you’d think this would be a no brainer.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:20

Decisions regarding Bike Share station placement are made by the Toronto Parking Authority (TPA). The TPA completed a Feasibility Study in 2016 which highlighted Mimico and South Etobicoke areas as potential locations for future Bike Share expansions. These areas are currently being reviewed. We’ll continue to work with Bike Share Toronto and the Toronto Parking Authority to help people make seamless connections between public transit and their destinations.

davidjdowdell_7837's avatar

There are few safe and efficient route to Cooksville Station by bicycle. With major roads there are no cycle routes that eliminate conflict between cyclists and pedestrians and between cyclists and motorists. Once at the station secure parking is not available. Metrolinx provides large subsidies to motorists in the form of free parking and little or no real infrastructure to encourage cycling. Following the lead of the Hurontario LRT will not help. The design has managed to increase conflict between cyclists and pedestrians and between cyclists and motorists.

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 13:04

Cooksville GO Station redevelopment is well underway. When complete it will provide a better customer experience with a new station building and large public plaza, improved access to local transit, secure bike shelters, better cycling and walking access and a separated new multi-use pathway to the Hurontario LRT. The LRT will have raised, segregated cycle tracks on boths sides of Hurontario Street north of the Queensway, and a multi-use trial on the south.

For more information please visit https://www.gotransit.com/en/the-future-go/improvements/cooksville. The GO Rail Station Access Plan can provide even more information about our work towards ensuring direct walking and cycling paths leading from the local, municipal roads, into the station and to the bike facilities onsite.

conradflowers_7852's avatar

The Milton line currently has morning and evening service only, and it would certainly be good to have all day service, or at a minimum extend the morning service to 10:00am and start the evening service at 3:00pm.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:42

Since 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP. We will continue to work towards an agreement with our rail partners to improve service when and wherever possible.

sonya_alexander09_7871's avatar
Nov 21, 2018 - 16:13

There is an increasing amount of travelers during the morning and evening rush hour on this line and seats are not available. People are now sitting on the stairwell and standing in the aisles. This makes it difficult for the thoroughfare. Much more seats need to be available noting the expensive fare that we pay.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:58

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

Michelle2468's avatar
Nov 21, 2018 - 22:40

I know there was a pilot project and it was provided on random trains but I haven’t seen the signs for it in a very long time and nothing was ever said about it.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:28

We understand that wi-fi is a very desired amenity for our customers. That's why we ran a wi-fi pilot on select trains and buses this summer. Implementing quality wi-fi on a bus and rail system as large as ours is a complex process. We are currently working towards offering a solution that provides the best value for Metrolinx and, ultimately, our customers. We hope to have an update for you in the new year.

MetrolinxEngage99's avatar

why are your ramps for wheelchairs so hard to find at subway entrances.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:54

Thank you for your question. The TTC operates the subway. Please contact them at: https://ttc.ca/Contact_Us/index.jsp.

iriebella_7904's avatar

the last train is 6:50p.m. please add more trains for the late commute home. It would be nice if it can be extended until 10pm. 7:50, 8:50 &9:50p.m and so forth.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:55

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

Joanie's avatar

These tracks are very cold and windy.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:48

As part of the improvements at Union Station, we’re making improvements at the platform level to give you more efficient, frequent and comfortable GO service. This includes constructing a roof structure over the new platform to protect you and GO equipment from the weather.

Ovationgal's avatar

It is 80 minutes from Lincolnville to Union and metrolinx keeps adding stops that can be served by other lines (Danforth and Scarborough) making our ride even longer. Whereas the Lakeshore lines have more service and Express trains, Stouffville passengers are given even longer rides. Is any consideration being given to Express trains or letting lakeshore east service these 2 stations?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:50

We add and modify service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on Stouffville line to make taking GO even better, faster and easier. Service on the Stouffville line will include even more frequent service during middays, evenings and weekends, and more service to and from Stouffville. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

MetrolinxEngage99's avatar
Nov 26, 2018 - 07:11

Why don't you try something novel... Instead of having buses and trains running less then half full during non peak hours how about 1/2 from 10am to pm and after 8pm . Maybe ridership would increase.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:57

We are looking at a full range of measures to increase ridership during off-peak periods. We know there's market potential for these services, and we're taking steps to attract new ridership. That being said, we know that it takes time to grow ridership on any new service that's introduced.

Jordan Hollingsworth's avatar
Nov 27, 2018 - 09:41

Metrolinx has recently released a benefits case regarding the Durham Scarborough BRT Line. Most of the content in this document are overwhelming for a person to read. Can we have a proper update on the “Projects by region” section of the Metrolinx website, much like other expansions, where it is easy to understand and easy to find?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:56

The initial business case is very promising and we recommended that it proceed to the next stage, preliminary design, with a focus on a mix of center-running and curbside dedicated bus lanes. The Preliminary design is getting underway now and will include public engagement in the New Year. Our “projects by region” section will certainly be updated and we thank you for pointing that out.

Kshitij's avatar
Nov 27, 2018 - 17:19

Hi,

We have a lot of commuters who commute to DT from Cambridge and it would help us alot if we get go transit expanded to Cambridge go station.
Currently we have to take bus and then train form Milton and commute is very not manageable.

Thank you.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 11:46

We are continuing to address the issues on the existing Milton corridor such as track ownership before we are able to add new service. In 2016, in order to improve service to Cambridge we added 12 new weekday GO Bus trips with timed connections to meet trains at Milton GO Station. We continually assess and monitor ridership to help ensure we are meeting the needs of our customers.

mheydari2015_7975's avatar
Nov 27, 2018 - 19:10

Showing your CNIB card you gone get free ride in YRT. This is not the case for gotrain. I don’t think the lost in your benefit to wave this fee for the small community of blinds would be huge.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 14:04

Metrolinx has a broader “support person” ticket option, which benefits all customers with disabilities or who require assistance during their trip. It’s available from our drivers or at our stations and allows the support person to travel at no charge. Please visit our GO Accessibility web page for more information: https://www.gotransit.com/en/travelling-with-us/accessibility/accessibility.

rawhite1987's avatar

GO buses are never on time, usually +/- a few minutes yet they are not part of tracking apps such as Nextbus, Transit, Citymapper etc. It would be useful to have the ability to track the realtime arrival of these buses and not just the scheduled time (which is not correct most of the time).

On Tuesday, November 27th 2018 I was at Port Union and Kingston Road looking to take the 92 to Scarborough Centre. When I got out of an appointment the time was 5:09 PM (the scheduled arrival time of the bus) and it would have taken me 3 minutes to walk to the stop.

As I was walking to the TTC bus loop nearby, the 92 passed me heading towards Scarborough Centre at 5:12 PM. Had I known it was running late I would have ran to the stop but there was no way to know this as the GPS based apps do not show the realtime arrivals.

Given the frequency of the GO bus services and the fact they get stuck in traffic over such long routes, this information could be useful to people and would make the difference between modes of transportation and/or being late for a scheduled appointment.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 18:12

We agree that having access to real-time vehicle locations would be very helpful. Over the past year, we’ve introduced real-time bus trip information on digital signs at 14 GO bus terminals and stations. We know our customers would like the convenience of getting real-time bus information on their mobile devices and are working on ways to do that.  As always, we’ll be sure to share news about any new programs or services with our customers.

larisa63_7761's avatar
Nov 7, 2018 - 17:37

There is a huge development in Caledonia, only Empire will build over 3000 homes , but there is zero any public transportation.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 19:19

We appreciate that the area is growing. At this time, we do not have plans to add service to Caledonia, but we do review the current service network and customer travel patterns on a regular basis to see where more service is warranted.

ritchiem_7815's avatar
Nov 18, 2018 - 15:22

Can the senior management team provide details in to why the EV charging program is being viewed as financially unviable?

Also why spend money to remove the chargers?

From the week I’ve been using the EV charger at Ajax Go the two chargers have been used everyday even with the $2.50/session charge. If the spaces can yield more income as permit spaces why were the chargers installed in prime spaces?

Effecting change in driver’s car choice is going to take years which your short evaluation period won’t cover.

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 12:49

The five-year EV charging pilot revealed low demand for the charging stations overall (average of less than one charging session per day per station) and the program was operating at a loss, with its costs exceeding its revenue. We strive to balance our commitment to sustainability while providing the best value to customers. As we expand and connect transit service across the region, we must spend public dollars wisely.

It should also be noted that the charging equipment was not ours, and needed to be returned to our third-party vendor.

Lastly, you may be interested to know that we are now exploring opportunities for third-party funding of EV charging options at our GO stations. We'll share more information as it becomes available.

growlands_7826's avatar
Nov 20, 2018 - 13:34

It seems like the most logical place in the city to add a subway line. From Etobicoke to the Beaches. Get the streetcars off the road. Do you think this could ever happen?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:12

The decision on whether to build a subway from Etobicoke to the Beaches would be made by elected officials.

Teresa Gillies's avatar

Teresa Gillies
Nov 20, 2018 - 18:03

I’ve read over the questions submitted and am thankful for so many things. I’d like to take this opportunity to say:
1) Thank You to all the Metrolinx, TTC, GO Transit, and other regional transit teams for their commitment to transit, keeping us all moving and doing their best to meet everyone’s needs as quickly as possible. I cannot imagine what you must all go through to prioritize all the various demands, requests and daily operational matters.
2) Thank You to everyone who has posted a question for your engagement and interest in making our public transit system the best for all current and future riders. I ask that you all join me in acknowledging the efforts of the transit officials as they balance competing demands, construction schedules (and delays) and daily operational matters.

Together everyone achieves more.

I am a regular Richmond Hill line GO train rider and periodic TTC subway rider. My daughter travels all across the GTA using transit and rarely has an issue.

Kindest regards,

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:23

Thank you for such wonderful, encouraging feedback!  We will continue to work hard to get you where you need to go better, faster, easier.

paul_1_6039's avatar

Parking at Weston station since the leveling of UP and GO rates has been horrendous. There are no reserved spots available and one cannot even get added to the waiting list,...i have been trying. Why not make an UP stop at Etobicoke North station. There is plenty of parking there. Many of us travel out of our way to Weston and would be pleased to route to Etobicoke North. There is even an unused station house at Etobicoke. Wow!! This is a great idea!! Thanks!!

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:42

We are continuously evaluating the needs and opportunities for parking and station access at all of our stations. There are some challenges, but there are also solutions which we are working toward at each site.

Weston station provides improved access to a regional transit network for the local community. As a higher density urban neighbourhood, we encourage walking, transit, drop-off, and cycling solutions to connect to the station.

nadir.mohamed_7855's avatar

Since the Mount Pleasant station opened in February 2005 it has seen a steady increase in ridership. A secondary (west) parking lot was opened and soon reached capacity. A third parking lot on the north side of the tracks was opened an it too has reached capacity. many riders have resorted to illegally parking in laneways connecting the east and west parking as well as on unassumed roads on the west side of Creditview.
Exiting the parking lot in the evening has become a dangerous prospect as riders attempt approach the laneways with live traffic.
Are there any plans to build a multi level parking structure at Mount Pleasant given the dramatic growth in this region? The north-west section of Brampton continue to see residential new-builds with little sign of slowing down.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:48

We know that parking at Mount Pleasant can be a challenge and we’re working to improve that. Customers are encouraged to explore other options to get to the station while we assess, including taking advantage of the reduced fare on Brampton Zum when connecting to GO services.

 's avatar
Nov 21, 2018 - 15:38

When will the 401 (Yorkdale to Oshawa), get bus only lanes. Right now my car is 60 to 90 minutes faster then the bus in rush hour traffic, in each direction.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 17:53

Thank you for your comments. Highways are under the purview of the Ontario Ministry of Transportation.

 's avatar

We live in Etobicoke just south of the Transitway Orbitor stop. I go to Sunnybrook Hospital via 49 bus then Yonge subway then Lawrence bus. If Transitway connected with Crosstown I could take it all the way to Bayview and walk up from Eglinton, likely cutting 30 minutes from trip.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:46

We are working on a plan with the Cities of Mississauga and Toronto to extend the Eglinton Crosstown LRT with a stop at Renforth Station. The Eglinton Crosstown LRT spans from Kennedy Station in the east to Mt. Dennis Station (at Weston Road) in the west, and the planned Eglinton West LRT would extend the LRT service west to Renforth Station and Pearson Airport. The planned Eglinton West LRT is in the early planning and design stage, while the Eglinton Crosstown is on track to be complete in 2021. For more information about the Eglinton West LRT please visit the project website.

RG's avatar

the new green seats are uncomfortable and have less leg space. Can you stop new construction and revert to the old blue style? every person I have asked agrees. I know you love surveys, so maybe you could do one. Also some overhead bins might help.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 11:33

Earlier this summer we invited customers to test out a variety of new seat designs at Union Station, giving us input on the next generation of GO train seating. We’re now reviewing the results and hope to have an update in the new year. We won't be reverting back to the old designs, but we are taking passenger feedback into consideration.

 

yvonne.dsouza_7898's avatar

yvonne.dsouza_7898
Nov 22, 2018 - 08:18

Why can you not automatically credit our Presto Cards when a train is delayed more than 15 minutes

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:29

We are continuously improving the PRESTO system and we value your feedback as we do so.

As you know, our Service Guarantee provides credits for train arrivals delayed 15 minutes or more due to reasons within our control.  PRESTO card holders must submit a claim at gotransit.com/guarantee within seven days of their delayed trip and they will be notified within five days whether their trip was eligible. If your claim is eligible, your credit will be then be applied to your PRESTO card. Simply tap your PRESTO card on a PRESTO device, and your balance will be updated with your credit immediately.

aalmy.shafi_7905's avatar
Nov 22, 2018 - 09:56

rumor has it that buses will not go all the way to downtown Newcastle and only go till 35/115 carpool lot. the infrastructure of Newcastle is increasing on daily basis, most of us rely on the buses, please do not take this away from us. if you are planning to link this with local transit, this will not work as GO buses are aligned with trains and delay on local transit will delay our commute in some instances to an hour.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:36

We don't have any specific information to share about changes to this route at this time, but we commit to sharing schedule change information several weeks ahead of time to give both customers and connecting transit partners enough time to factor the changes into their schedules.

sunkhan_7906's avatar

Now that Cooksville station will have more parking available, will you be increasing service (specially during rush hours) on Milton line? Milton line is getting fairly busy during the rush hours now and mostly people are forced to stand during their rush hour trips.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:14

Since 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP. We will continue to work towards an agreement with our rail partners to improve service when and wherever possible.

You can learn more here: http://www.metrolinx.com/en/greaterregion/projects/milton-go-expansion.aspx.

alinaorder_7908's avatar

The turnstiles are very limited at St. Andrew TTC subway stations and this is very frustrating for paying customers especially during rush hours. We are always shepherded like sheep to one turnstile when there are many installed but NEVER functioning with the presto card. Please coordinate this fiasco with the TTC who's who!

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:04

Please contact the TTC to let them know about turnstile malfunctions at https://ttc.ca/Contact_Us/index.jsp.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:18

Since 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP. We will continue to work towards an agreement with our rail partners to improve service when and wherever possible.

You can learn more here: http://www.metrolinx.com/en/greaterregion/projects/milton-go-expansion.aspx.

MetrolinxEngage99's avatar
Nov 23, 2018 - 07:04

My question is centered on the proposed Lakeshore East extension to downtown Oshawa. Is this extension going to result in changes to GO Bus service in the area, and has this been organized with Durham Region Transit?

And has Metrolinx discussed with DRT service improvements? They will need that for the extension to work and DRT's service frequency is below average at best, particularly in Whitby.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 11:12

We are working through the business case process for the Bowmanville Extension. Durham Region Transit is an important partner in the delivery of this service and we look forward to providing our partners in the Durham Region with a technical briefing to review the findings of the Business Case once it has gone through government approval.

Ajeya's avatar

Since a train every 15 mins on the Richmond Hill line still appears to be a distant dream, why can't an additional 2 coaches be added to currently-running trains? - at least to the 7.15 & 7.45 am trains and the 4.30, 5 & 5.30 pm trains. Looks like most (if not all) stations can handle the extended length. Even if they cannot, commuters can embark/disembark from other coaches (as we already have experience in doing so when doors of several coaches were not opening at Oriole station for several months recently).

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:46

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We're always looking at ways to improve, so we will share your input with our colleagues in rail operations to see if anything can be done to address this.

MetrolinxEngage99's avatar

What will you do to make transit more affordable for university students like myself more affordable? The cheaper the fare, the more incentives we have to take transit forever rather than drive.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:54

We offer a student discount for GO travel when using PRESTO, making transit more affordable. The process for applying the discount to a PRESTO card varies from school to school, but once you have it set up, the discount will be applied every time you use PRESTO. Just be sure to have your student ID on you to show for fare inspection. You can read more about it at gotransit.com/school.

MetrolinxEngage99's avatar

It appears that after the 2017 discussions with CP rail, zero progress has been made to allow all day go transit on the Milton line. The line includes Milton which is growing exponentially, and Mississauga, one of Canada's largest cities. Yet we are still stuck with GO buses outside of the morning and evening hours and weekends. Haven't heard any updates since November 2017, so this would be a high priority question for the people of Milton and Mississauga.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:54

The Milton GO corridor is our 3rd busiest line and we recognize the demand for more service on this vital part of the network. As you know, it's owned by CP and any increases in service require their agreement. We continue to work towards expanding service on the Milton line, please see our GO Expansion webpage for more information: http://www.metrolinx.com/en/greaterregion/projects/milton-go-expansion.aspx.

MetrolinxEngage99's avatar
Nov 27, 2018 - 06:47

Please make your finances available to the public. How much you are making, how much taxpayers are paying and what you are spending the money on.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:02

Metrolinx is committed to being transparent and as a public agency all of our finances are public available in our annual report. The 2017-2017 8etrolinx Annual Report can be found here: http://www.metrolinx.com/en/docs/pdf/board_agenda/20180914/20180914_Boar...

highwaywu_7961's avatar

Currently there are only limited rush hour 20-30 min services in AM/PM and then hourly two way during the day. There is no week-end services. The line is currently being double tracked. Expansions are also happening to several stations. Is there a timeline to increase service level on the line?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:43

We add and modify service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on Stouffville line to make taking GO even better, faster and easier. Service on the Stouffville line will include even more frequent service during middays, evenings and weekends, and more service to and from Stouffville.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program. In the meantime, many of our buses provide quick, convenient and affordable access to Toronto on the weekends, when highways are less congested and quicker to travel on.

znfeng_7963's avatar

I feel the waiting time between 7:21 and 7:41, and from 7:51 to 8:11 is too long and not convenient.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:45

We add and modify service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on Stouffville line to make taking GO even better, faster and easier. Service on the Stouffville line will include even more frequent service during middays, evenings and weekends, and more service to and from Stouffville.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program. In the meantime, many of our buses provide quick, convenient and affordable access to Toronto on the weekends, when highways are less congested and quicker to travel on.

kahokon_7979's avatar
Nov 27, 2018 - 20:44

Is super handy for to just tap our card using Apple wallet and the ability to see the balance updated through the wallet or at least through a presto app. I’ve so many cards and buying a new card every single time really adds up!

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:29

We are still pursuing options for customers to tap onto transit using their phones and we will share more details when they’re available.

However, we are pleased to announce that the beta PRESTO app is here! We are making the app available to a limited group of PRESTO customers to get feedback on their experience before launching the official version. For information on how to try it out, visit: https://www.prestocard.ca/en/about/presto-app.

The PRESTO app gives customers a simple, easy way to manage and load their cards on the go. Customers can load funds and passes onto their PRESTO card through the app with their debit, Interac, and credit accounts, or through Apple Pay. Additionally, and for most Android phones with NFC capabilities, the app lets them load funds and passes instantly to their PRESTO card simply by holding it on the back of their phone. The app also allows customers to check their balance, review their trip history, or set up Autoload or Autorenew.

Erdeianett's avatar

This weekend we came across a dilemma where we have run into your Customer Service Ambassadors at the kiosk because we needed to reload our cards. All of the kiosks were closed. The tellers said they are encouraging people to use the reloading stations/machines.

But the reason we went to them in the first place was because when I tried to reload my card at the machine previously, I got an error message when the machine tried to process my debit card. At this point the machine completely locked me out. I tried to restart the process of reloading at the machine and I kept getting an error message. I gave up. I had to go catch my train and just barely had enough money on my card to make it to work that day. ( I couldn’t auto-reload online, I just got a new card, so I had to wait 24 hours to use my card online. Which I also am baffled about as the whole point of the online service should be to allow people to access their information right away).

Now, we are at the teller, asking her to take a look at the account to make sure I’m not going to run into the same problem when I try to reload once again. She was able to look into the account to fix the cancelled transaction.

Here is my problem with this whole procedure:
You guys are trying so hard to get rid of people’s jobs to save on cost, you are going to remove the entire human interaction process and give it to a machine where the machine malfunctions and we will be stuck, missing our trains, with no tellers to help us (or maybe 1 person will be provided at each station - creating a bottleneck service which you were trying to avoid in the first place).
You are going to force us to be at the mercy of these machines with no human supervision and force your employees out of a possibly minimum wage job that may have somewhat provided for their family.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 18:08

We have no plans to reduce the number of station attendants, and they will continue to be present at most GO locations.

It is true that we are beginning to provide more self-serve options to our customers by introducing more Ticket Vending Machines and Add-Value machines at our stations.

These enhancements are part of a collection of initiatives we are rolling out across our network to give our customers a simple and easy way to tap onto transit with PRESTO. These technologies will allow our experienced riders to perform their routine day-to-day transactions quickly, while allowing our staff an opportunity to spend time to support customers who need a more personalized service.

We will be sure to follow up with our staff to ensure customers are getting the support they need.

Brandon F's avatar

As an Airport employee who frequently commutes from Downtown to the airport using the UP Express, I have on several occasions been forced to wait on the platform due to the train being full. While riding on other occasions, I noticed that a large majority of travelers on the UP Express get off at Bloor and Weston. My suggestion is to have separate lines with priority for those going to the Airport, especially Airport Employees. The primary argument here is there are many easy ways to get from Union station to Weston or Bloor stations including GO Transit's Kitchener Line to both Bloor and Weston Stations or TTC Subway/Streetcar to Dundas West Station(Bloor), while there is only one easy way to get to the airport from downtown and that is the UP express.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:42

Yes, we are aware of capacity constraints on UP Express. We're delighted people love it-it's a reliable, fast option between Toronto and Pearson Airport. We are currently looking at ways to improve the customer experience and optimize usage. We appreciate your suggestion-user feedback is critical in delivering a customer-first service.

You may also be interested to know that we are working with the Greater Toronto Airports Authority to explore potential rapid transit connections to Pearson Airport’s proposed Regional Transit and Passenger Centre. These plans are in the early stages, so stay tuned for updates.

GoGreen's avatar

Bombardiers has a shady history of delayed construction of vehicles and huge layoffs, and waste spending.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 14:13

Bombardier has a nearly 40-year history of producing high-quality train cars for GO Transit, and we are confidently working together to ensure quality standards and delivery schedules will be met. Both Metrolinx and Bombardier have set strong performance benchmarks to ensure that projects remain on track.

MetrolinxEngage99's avatar
Nov 20, 2018 - 08:46

I take the 3:15 lakeshore east train home to ajax from union, if I miss that train the next one to ajax isn't for another 45 minutes at 4:00 which is ridiculous. This is the start of rush hour, how is it you have 45 minutes between trains? Another train leaves union at 3:43 but it only goes so far as pickering and then stops, why doesn't it just keep going? Also you have all those signs up at the stations saying trains every 15 minutes on the lakeshore east, you can take those down because obviously that is a lie.

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:51

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier.

Lakeshore East customers can expect 15-minute service or better all day, seven days a week. Learn more about our GO Expansion Business Case http://www.metrolinx.com/en/docs/pdf/board_agenda/20181206/20181206_BoardMtg_GO_Expansion_Full_Business_Case.PDF and stay tuned for more information about this program.

Currently, most of the Lakeshore East line has trains every 15 minutes during the midday, Monday to Friday, which is what the signs are meant to convey.

karen.ann.braganza_7851's avatar
Nov 21, 2018 - 14:42

Given that the train service on the Milton line is only weekday rush hour service, I have repeatedly asked for Go Buses on the weekends to operate express between stations (for example loop between (Streetsville - Clarkson)/ (Cooksville to Port Credit)). The current bus service on the weekends takes 1 hour + to get from west Mississauga to Toronto on a regular weekend, its much longer with bad weather or traffic.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 11:27

We share a similar vision for future bus service. The long term strategy for GO bus service is focused on Frequent Regional Express Bus service that integrates with the other services that make up the Frequent Rapid Transit Network (trains, LRTs).

charbar_7853's avatar

There used to be these apps, and I found them very helpful for track locations, schedules and delays all in one place. As a daily commuter to the city, right now I have to either check Twitter and/or go online to the go train schedule and enter my destination - which doesn't work half the time and it also does not clearly state if you are going past union station either east or west - whether you need to transfer trains at union or not.
I really miss these two apps and so do many of the folks I see on the train everyday.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 19:15

We are committed to making travel in the region better, faster and easier and always looking for new ways and technologies to help do this.

The Triplinx app or website will help you with trip planning from start to finish. It includes schedule information from most of the region's transit agencies including GO Transit, providing information on necessary transfers.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:33

Your question was answered during our Town Hall. Please see the video https://www.metrolinxengage.com/en/content/ask-metrolinx-november-28-2018 at the 01:21:48 mark.

 

darshan.shankar89_7872's avatar
Nov 21, 2018 - 16:15

Kitchener line has only one express and everyone aims to go for that leaving the other trains either empty and the platform is crowded for one express train

Lot of people travel and can we get two express trains for kitchener line

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:51

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

gbwward_7876's avatar
Nov 21, 2018 - 16:56

When are more trains going to be put on the Kitchener line? The fares that we pay aren’t justified considering the fact that a lot of us are standing, squished like sardines I might add for more than a half hour, sometimes longer when there are delays. Instead of spending all this money on beautifying Union Station, I think most people would agree that we prefer a comfortable commute to and from work, right?

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 15:53

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

Runner's avatar

There are several communities in newmarket (eg. developments west of yonge or north of davis) which do not have access to a bus which links up to Go Trains even during M-F rush hour times. Stations include Newmarket Go and East Gwillimbury. You have to drive to the station and coincidently Newmarket Go especially, there is no GO parking available after 7am. Commuters have to pay $9/day on top of existing train fair at an adjacent government owned lot. What are younger commuters getting to school or the elderly to do? This is not a sustainable arrangement. There are no bike lanes along that corridor do biking is not an option. Viva bus platforms all slong davis street are not utilized or under utilized. Where are the buses ?????

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:23

We are always monitoring our services and modify where it makes sense for the regional network. In the meantime, local transit options are operated by the York Regional Transit agency. When combining your trip with GO, your YRT fare is only $1.00. Students and seniors are eligible for a reduced GO fare. Learn more at gotransit.com/fares.

am592_7881's avatar

The morning RH train is so crowded. Why can't the train be extended by one or two cars?
Fares keep going up, yet no improvements to RH. I see all other lines getting improvements, but not RH.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:18

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:

• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;

• Slow journey times due to indirect alignment and low track speeds;

• CN Rail ownership of the corridor north of Old Cummer, and conflicts with freight services; and

• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.

We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.

Dominika's avatar

These trains are packed like sardine cans, such a safety hazard! Are there plans to add trains especially E between 8 to 820 am and W between 445 and 515 pm. Thanks.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 14:27

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. We are continuing to expand service on the Lakeshore line to make taking GO even better, faster and easier.  Learn more about our GO Expansion Business Case http://www.metrolinx.com/en/docs/pdf/board_agenda/20181206/20181206_Boar... and stay tuned for more information about this. In the meantime, thank you for the feedback.

JoeyC's avatar
Nov 21, 2018 - 19:24

Milton is the fastest growing city in Canada. Route 21 is the main route that goes into and out of Milton to Union Station, It will be really convenient for route 21 and route 27 to make their final stop at the Milton Park and Ride, instead of the Milton Go. The Park and Ride is a huge hub that we need to connect to square one and West to Kitchener/ Guelph. Right now you have route 24 that services the Park and Ride and the Milton Go but that is not all day, and we also need that desperately all day.

The Park and Ride services route 29/25 going west and east. We cant rely on Milton local transit for this, as they dont have service during the day either.

We also need Go transit to service The Premiere outlet mall which has been around for 4 years

Are there any plans for new Go services or changes to the local ones we desperately need?

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 14:07

Metrolinx has a broader “support person” ticket option, which benefits all customers with disabilities or who require assistance during their trip. It’s available from our drivers or at our stations and allows the support person to travel at no charge. Please visit our GO Accessibility web page for more information: https://www.gotransit.com/en/travelling-with-us/accessibility/accessibility.

Lynn's avatar

I contacted Go transit earlier this year with regard to the unavailability of seating on the 7:31 am train from Gormley to Union station.
I was informed that the future plan was to have more trains traveling every 15 minutes.
I am sure passengers are tired of paying a premium and not getting a seat.

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 13:15

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:

• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;

• Slow journey times due to indirect alignment and low track speeds;

• CN Rail ownership of the corridor north of Old Cummer, and conflicts with freight services; and

• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.

We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.

jc_happy_smile_7889's avatar

The Richmond Hill / Gormley line is over capacity and over crowded. When will there be more trains in the morning and in the afternoon moving eventually to all day?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:27

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:

• flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;

• slow journey times due to indirect alignment and low track speeds;

• CN Rail ownership of the corridor north of Old Cummer, and conflicts with freight services; and

• proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.

We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.

yalisrisha_7900's avatar

Hi there,
Kitchener / George town line trains from Union station cannot find seats after 4.00 p.m everyday upper level and lower level.
Always full and cannot find seats and we are paying so much and we need to stand every day from union station.
Some time even no space to stand. few time i saw few people past out. can't even breath..
Can you add more trains between 3.30 p,m to 4.30 p.m.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 17:03

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

crs1026's avatar

1) Status of negotiaions with CN?
2) Status of the 401/409 tunnel?
3) Status of work to add a 4th track east of Nickle to Strachan - what is the impact on the railpath?
4) Plans to add passing sidings, or double track, and improve track condition, West of Georgetown?
Please do not just make mealymouthed statements that amount to “we have plans” - please tell us what your commitment to us is - what will be completed by when?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 17:05

We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

kim.lucchetta_7929's avatar

East Gwillimbury is one of the fastest growing communities at the moment. There’s just been a few major developments that have finished which have greatly increase the population. Now more “phase 2s” are already underway and it’s only going to continue to boom over the next few years. The GO is or most reasonable way to get downtown yet parking is an absolute nightmare everywhere on the Barrie line. At EG you cant get a spot after 7:30. So I’m sure like others I was delighted at the fact that a new lot was being developed for us. Yet a measly few hundred spots are being added. Why on earth would you not plan for the CURRENT AND FUTURE demand and build a parking structure in the same spot to allow for double or triple the amount of cars? When will you start planning more effectively for the future and the capacity you serve?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 11:56

We just opened 250 parking spaces at East Gwillimbury GO Station, which is great news for customers. Due to local site constraints and property ownership surrounding the station, we cannot not build a parking structure at the station.

davidsevenson_7933's avatar
Nov 26, 2018 - 16:20

Considering the additional services and growing numberbof trains passing level-crossings, the train whistles have become a huge problem, affecting quality of life.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:30

Metrolinx follows the Federal Canadian Railway Operating Rules to sound the whistles in the interest of public safety. Sounding whistles, their volume and frequency are federally regulated by Transport Canada. Municipalities have the option to eliminate routine whistling at specific crossings if they feel that would better reflect their community’s priorities by following a procedure overseen by Transport Canada.

Whistle cessation is a municipal led process. In the past, Metrolinx has successfully worked with municipalities to implement whistling cessation where requested.

If you feel that discontinuing routine whistling at a level crossing would be right for your community, we recommend you discuss the matter with your municipal elected representatives.

DaveBennettTO's avatar
Nov 26, 2018 - 22:55

During a TCDSB meeting in June 2010, Metrolinx verbally agreed to lease the Metrolinx Weston UPX tunnel lid to our new St. John the Evangelist Elementary School for much needed additional play space. Our new SJE school is nearing completion; but the project will be DEAD IN THE WATER for our 450 students until this agreement is signed.

QUESTION - Is Metrolinx willing to sign the required agreements?
Which would allow our students to return to the community; since leaving in 2012 when the UPX construction started.

History of the new development of our St. John the Evangelist Elementary School
2011 November - Metrolinx requests all portables to be relocated prior to UPX tunnel construction
2011 December - Parent Council unanimously votes in favor of supporting all students relocate for safety reasons
2012 September - relocated our entire school of 405 students to a temporary school 45 minutes away
2012 September - received full funding for a new 591 pupil school
2013 August - TCDSB approved new school plans
2014 November - original St. John the Evangelist School demolished
2016 January - relocated our entire school of 405 students again to a temporary school 10 minutes away
2017 May - new school building construction starts
2019 January - new school building will be completed (except for tunnel access culvert)
2019 September - scheduled occupancy (but ONLY if the AGREEMENTS are signed by METROLINX)

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:33

Metrolinx has been working with the City of Toronto and the TCDSB . The tunnel roof has been completed and we are looking forward to seeing it used.

MetrolinxEngage99's avatar
Nov 27, 2018 - 06:50

How much money TTC lost since they installed Presto gates, and how much is going to lose in the near future

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:31

PRESTO is fully deployed on 11 transit agencies in the GTHA and Ottawa region. The initial capital investment for PRESTO from project inception in 2002 to March 31st 2018 has been $1.0B. An additional $0.2B is expected to be spent in the coming three years, which will cover a variety of transit agency-specific and cross-network items that include but are not limited to the August 2018 launch of time-based transfers in the TTC, the PRESTO Mobile app, deployment of disposable PRESTO Tickets in the TTC, replacement of the 905 and GO end-of-life fare payment and inspection equipment and rollout of Managed Services and Certification Program for the 905. This would take the total expected investment to build and grow PRESTO from its start in 2002 until 2021 to $1.2B. For more info, you read our 2017-18 Annual Report.

The TTC owns and maintains fare gates, so any questions regarding them should be directed to the TTC.

MetrolinxEngage99's avatar
Nov 27, 2018 - 06:52

Oshawa desperately needs additional parking. The one you build next to Mackie System is very far. Can't the GO buses at least stop to pick people up there especially in winter to drop them the station? Also, when is the Ritson park and ride will be ready and will it cost more than Oshawa GO?

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 11:50

There are no immediate plans to provide GO bus service from the parking lot but we have shared your suggestion with the team for future consideration. The Ritson Park and Ride and some buses will be in service early in the new year, with same the fare as Oshawa GO, and will also offer 70 parking spaces, bicycle storage, plus an on-street bus stop and shelter to connect with Durham Region Transit.

kach8's avatar
Nov 27, 2018 - 10:35

What are you going to do about the constant delays (on the Lakeshore East line especially)? More often than not, there are delays no matter the time of day, the direction, or the weather. The population is continuing to grow and passengers are sick of hearing excuses for these delays and we need a service that we can count when we pay thousands of dollars a year to ride. I also think it's ridiculous that there has to be a minimum 15 minute delay in order for passengers to be eligible for a refund. There is a schedule and it should be followed. Any delay outside of the schedule should be considered for a refund. Things are getting worse when they should be getting better.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:35

To ensure we’re meeting our commitments to you, we’re:

  • Being more proactive about equipment upgrades;
  • Preparing more for extreme weather;
  • Spending more time on operations training; and
  • Working more closely with our rail partners to remove congestion in the network.

We share your concerns about on-time performance, and we hope the changes we're making will result in noticeable improvements in your day-to-day commute

rameskram_7959's avatar

Passengers are not informed about the price hike, noticed couple of times fare increase with out notice, we are used to tap the presto card and many of us don't notice how much we are paying and the price increase gets unnoticed. Can you please inform us if there is a fare change. Thanks.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:42

If we make a change to our fare structure, we give customers ample notice and communicate about the change over social media, On the GO Alerts to your phone or email inbox, and station signage. We also alert media about the change to maximize public awareness. It is also worth noting that GO fares have not increased since September 2017.

If you'd like to sign up to receive On the GO Alerts, please visit gotransit.com/onthego. Please also feel free to follow us on social media so you don't miss out any any important updates.

guy.hamel_7960's avatar
Nov 27, 2018 - 12:55

Currently every morning rush hour we have either train that are cancelled or shorter because of defective equipment, Then there's the normal email that we've been receiving every morning about expected delay for work on the track. Train that are delayed for freight train or for up express. We haven't started winter when trained will be delayed for frozen switches

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 17:00

As we move ahead with our GO Expansion program, we’ve been making upgrades to our aging signals, switches and rail infrastructure, which will all contribute to better reliability for customers.

In addition, we recently made arrangements with CN Railway, allowing us to run our trains parallel to their freight, helping reduce the number of congestion delays. We will also continue to monitor stop durations and other factors, reducing overall trip times where possible.

In the meantime, we have great news! We are bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

Sal's avatar

Maple Go is slated to be updated to tier parking, I think it makes sense to build Kirby first so it can be used while maple is under construction instead of creating the additional parking that is blocks away and having us unnecessarily inconvenienced!!! Let’s have both options...make sense?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:11

Metrolinx has been asked by Government of Ontario’s Minister of Transportation, Jeff Yurek, to adopt a transit oriented development market-driven approach to delivering new stations. This means new stations will advance as part of new property development plans in partnership with third party funders.  Metrolinx has consistently planned for the integration of transit and land-use, and this new approach is an exciting opportunity to move this plan forward with each new GO station. Not only can this approach save tax dollars it supports the creation of the new and seamlessly connected communities we have long envisioned. For more information please see the presentation at the December 6, 2018 board meeting.

Sal's avatar

Using another family members pass when they are not present is illegal but people abuse this, we need this policed!

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:36

GO Transit Safety monitors the accessible parking use at our stations regularly. Please let us know if there is a specific location that requires further attention. https://www.gotransit.com/en/contact-us.

Dan's avatar

In the past and even today, many have requested all day and more frequent go train service on the Richmond Hill Line. However, the same answer is always provided: portions of the track are owned by CN Rail. Therefore, will there be talks with CN rail to bring all day service or even at the very least more frequent service on the Richmond Hill line? There have been several times on my Richmond Hill train where we have stopped so a freight train can pass through. If we are already giving the freight trains priority access, why can't we have all-day or more frequent service on the Richmond Hill line? People will definitely take the train if all day service on the Richmond Hill line existed and as others have expressed, the current trains that come are overcrowded. Thank you for your time.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:53

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, available equipment and ridership patterns. On the Richmond Hill corridor, there are a number of unique considerations that make expanding service decidedly more complex. These include:

• Flooding in the lower Don River, which affects most of the corridor from Richmond Street to the Millwood Bridge;

• Slow journey times due to indirect alignment and low track speeds;

• CN Rail ownership of the corridor north of Old Cummer, and conflicts with freight services; and

• Proposed parallel transit improvements such as the Line 1 Subway extension to Richmond Hill, and the Downtown Relief Line to York Mills Road.

We will continue to seize opportunities to add more service on the Richmond Hill corridor in the years to come.

saulrich's avatar
Nov 27, 2018 - 22:41

With TTC set to phase out passes in Jan 2019, why has it been so difficult to implement multiple fare option on Presto?
TTC Downtown express routes require 2x fare - it’s absurd in 2018 one single tap can’t autmatically deduct the correct fare.
Riders are continually forced to carry multiple fare media or multiple Presto cards.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 18:02

The TTC and PRESTO have been working on a technical solution to enable PRESTO card customers to use their card to pay both fares on these routes, however this is more of a complex undertaking than other past product implementations and further refinements are needed before Downtown Express bus payment can be introduced on PRESTO.

The reason this is so difficult to implement is because, while devices can be programed to deduct the double fare, buses equipped with these devices might not always serve the same route. Incorporating the need for operational flexibility has thus required additional refinement.

speirson61_7989's avatar

The parking availability at Aldershot GO is horrendous. I commute regularly from Hamilton area, and depending on the time of day I am required to use the GO Train, there will more often than not, be no parking available. I have to then drive over to Burlington or Appleby stations to find a spot. Adds considerably to my travel time, fuel costs and of course fight additional traffic congestion on 403/QEW corridor.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 11:54

Metrolinx is guided by the GO Rail Station Access Plan (2016) to develop alternatives and improve options for customers to access stations. The Plan has identified a future potential lot at Aldershot station. A number of parking programs are also available at Aldershot Station to support customer access including Reserved Parking and Carpool Parking.

For more information on GO Rail Station Access Plan: http://www.metrolinx.com/en/regionalplanning/projectevaluation/studies/G...

E I's avatar
Nov 8, 2018 - 08:13

When will the Viva Service be converted to LRT/Streetcar configuration? We are tired of the bus noise, the service is great, but it pollutes our community. We want LRT now.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 14:24

VIVA is operated by the York Region Rapid Transit Corporation. You may wish to contact them here: http://www.vivanext.com/contact

GoGreen's avatar

Invest in solar energy to power bus stations and terminals and electric buses and make investment into making it more sustainable and affordable. Bring back the reliablity in Transit.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 15:53

Enhancing the prosperity, sustainability, and quality of life of the Greater Toronto and Hamilton Area through a sustainable public transportation system is a critical priority for Metrolinx. The Metrolinx Sustainability Strategy 2015-2020 and the 2018 Metrolinx Climate Adaptation Strategy outline our goals and priorities and inform all aspects of how we plan, build and operate a safe and reliable regional transportation system in the face of a changing climate.

Metrolinx is committed to ensuring its stations and facilities operate efficiently. We’re looking at a variety of tools and techniques and considering opportunities to utilize renewable energy technologies, including electric buses. After monitoring industry development of electric buses that would be suitable for the long-distance nature of GO Bus travel, we’ll be running our first two fully electric coaches within the next 12-18 months.

srinikasturipm_7842's avatar
Nov 21, 2018 - 11:07

Any information regarding wifi being available for public? We saw the pilot wifi on some trains in the recent past and it was working fine. Please let us know.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 19:12

We understand that wi-fi is a much desired amenity for our customers. That's why we ran a wi-fi pilot on select trains and buses this summer. Implementing quality wi-fi on a bus and rail system as large as ours is a complex process. We are currently working towards offering a solution that provides the best value for Metrolinx and, ultimately, our customers. We hope to have an update for you in the new year.

joseph2003_ca_7859's avatar
Nov 21, 2018 - 14:54

When can Metrolinx increase the frequency of GO Train services on Lakeshore West line to 4 times an hour during rush hours(from 7am to 9am, from 4pm to 7pm) especially between Port Credit station and Union Station?

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 19:21

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. Through our GO Expansion program, there will be 15-minute service or better all throughout the day to and from Port Credit. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 19:21

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on Barrie line to make taking GO even better, faster and easier. Through the GO Expansion program service on the Barrie line is expected to increase and will include even more frequent service during middays, evenings and weekends, more service to and from Barrie, including some express service from stations along the line. Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

sferenscga_7863's avatar
Nov 21, 2018 - 15:32

Currently commute from Caledon through Nobleton and King City to arrive at King City station. Significant increase in subdivisions in this region results in much higher volume of traffic on the roads which becomes exacerbated by any slow down on Hwy 400 - regularly. Commute that should take 25 minutes can be over an hour now. Are there any plans for expansion of train services through this area.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:01

There are no plans to add the necessary infrastructure to serve the communities to the west of the existing rail corridor, however through the GO Expansion program King City GO station will have two-way all-day service (every 15 minutes or better). The GO Expansion Full Business Case has more information.

balvirk_7890's avatar
Nov 21, 2018 - 20:47

What are you doing or planning to do about the now critical parking situation at Mount Pleasant GO station. Telling commuters to carpool or take public transit to the station are not viable options. We need additional parking immediately.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:00

We know that parking at Mount Pleasant can be a challenge and we’re working to assess options to improve that. Customers are encouraged to explore other options to get to the station while we assess, including taking advantage of the reduced fare on Brampton Zum when connecting to GO services.

aneezkanji_7891's avatar

From the view of a visitor to the GTA, there seems to be no rhyme or reason for so many brand names. UP, TTC, VIVA, GO, YRT, MiWay, Zoom, DRT. I just want to know how I can get to where to I need to go (or at least find out how I can get from place to place). Is this PRESTO payment applicable to all this? Makes no sense.

Metrolinx's avatar

Metrolinx
Dec 19, 2018 - 13:11

Absolutely, the PRESTO card can already be used with any of those services – in fact, most transit agencies within the GTHA accept PRESTO. Metrolinx is working with all GTHA transit agencies towards better signs and maps to make it easier for customers to get around. A pilot is getting underway way now to test new designs. You can find more information here: http://www.metrolinx.com/en/greaterregion/projects/wayfinding.aspx.

 

JoeyC's avatar
Nov 22, 2018 - 07:57

Can you please tell me what date in 2019 that the Go Transit fares will decrease as per the agreement earlier this year

Thanks

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 11:30

The Province and Metrolinx are working on a number of initiatives that will provide more options to allow for an integrated transportation network that means faster travels times, seamless connections and integrated fares between systems. In 2017, Metrolinx published a draft GTHA Fare Structure Preliminary Business Case that demonstrates strong benefits of a more integrated regional fare structure. We continue to develop detailed proposals, engage with stakeholders and further our technical analysis.

Frank Chiu's avatar
Nov 22, 2018 - 08:48

Limited amount of parking available aside from monthly parking passes users by 705am from Mon-Thurs.

People either need to park in public places like Shepards Bush, at a strip plaza across the street or drive to Gormley station. Any plans to further enhance the user experience at this lot?

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:55

We understand and are sympathetic to folks’ needs. Aurora GO Station is a very constrained site, so there’s not much room to build more parking. However, we are looking for ways to integrate more parking into the design of the station.  

In the meantime, we encourage passengers to consider alternatives to parking such as taking local transit (with co-fares), carpooling, or cycling.

omerproothee_7910's avatar

Hi,

It seems as though the customers who take the Kitchener line have either been forgotten or neglected altogether. It is beyond ludicrous that our trains come every 40 minutes or every hour in some instances. When are we going to have RELIABLE trains all day long. Our last train leaves at 6:50 from union station.

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 16:51

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

Green Gert's avatar
Nov 23, 2018 - 15:13

With the recent report regarding the increase in emissions and the imminent destruction of climate health unless we change course, why is Metrolinx not 100% committed to clean energy now?
And what do we, as citizens, have to do to make this happen?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 14:52

Metrolinx is committed to sustainability and reducing energy consumption, GHG emissions, and criteria air contaminants by 2020, keeping with the provincial targets to reduce the emissions causing climate change and other air issues. The Metrolinx Sustainability Strategy 2015-2020 and the 2018 Metrolinx Climate Adaptation Strategy outline our goals and priorities and inform all aspects of how we plan, build and operate a safe and reliable regional transportation system in the face of a changing climate.

Sunil Gupta's avatar
Nov 25, 2018 - 23:44

My question by when we can see the mobile app to get rid of physical presto card.
Also whats the plan to roll out monthly pass for presto

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 10:29

We are still pursuing options for customers to tap onto transit using their phones and we will share more details when they’re available.

However, we are pleased to announce that the beta PRESTO app is here! We are making the app available to a limited group of PRESTO customers to get feedback on their experience before launching the official version. For information on how to try it out, visit: https://www.prestocard.ca/en/about/presto-app.

The PRESTO app gives customers a simple, easy way to manage and load their cards on the go. Customers can load funds and passes onto their PRESTO card through the app with their debit, Interac, and credit accounts, or through Apple Pay. Additionally, and for most Android phones with NFC capabilities, the app lets them load funds and passes instantly to their PRESTO card simply by holding it on the back of their phone. The app also allows customers to check their balance, review their trip history, or set up Autoload or Autorenew.

MetrolinxEngage99's avatar
Nov 26, 2018 - 07:14

Marta train in Atlanta ride costs only US $3 for a ride from the Airport across the city. Why people in Toronto have to pay way more for a shorter ride from downtown to the airport?

Question originally submitted on Facebook.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:08

At $9.25 with a PRESTO card, UP Express fares compare very favourably to other options in the city, especially when you consider its on-time performance of consistently 98% or better, getting you between Union and Pearson in 25 minutes or less. UP Express is separated from congested highways and offers customers amenities such as Wi-Fi. We believe it's a special service at a great price.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:13

TTC monthly and 12 month passes are currently available on PRESTO.

Weston's avatar

A metrolinx official advised that once mount dennis is open that weston would close. The minister of transport promised it would not. Who is right?

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 20:27

There are currently no plans to close Weston station.

putri.nathania_7935's avatar
Nov 26, 2018 - 18:12

Evening westbound trains are overcrowded, e.g. between 16:50 and 17:50. Service should be added or at least add one service between 17:50 and 18:50 trains from Union. Alternatively, westbound bus from Union could start earlier so people have options. Moreover, with the neverending construction at Union station, the overcrowding make it unsafe to wait for train at the platforms.

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 12:54

Great news! We are continuing to move forward with our GO expansion program by bringing more GO train service to commuters in Kitchener this January.  We’re giving customers more flexibility in their busy work days with extended morning and evening service between Kitchener and Georgetown en route to Union Station, as well as extended morning service out of Mount Pleasant and Brampton and another afternoon option for those travelling from Union Station to Bloor, Weston, Etobicoke North and Malton GO stations. These improvements bring us a step closer to delivering on our commitment of two-way all day service on the Kitchener GO line.

We’re able to deliver these improvements now thanks to an even stronger working relationship with CN Railways. By finding smarter and better ways to work together, we’re significantly accelerating service improvements to these areas. Check out the new schedules on our website and use our trip planning tools for easier travel. Please use the new trip planner on our desktop and mobile websites to plan your trip. Sign up for On the GO alerts to receive timely, customized information about service changes and other GO news and follow us on Twitter.

littleengine_7940's avatar

I recently switched from the MDP TTC pass program to the yearly Presto Pass option. Every month the cost of the card is charged directly to my credit card. I do not use any other systems outside the TTC so I do not understand why I was forced to load a minimum amount of extra funds onto the card when I activated it. I can understand the need if I was paying per-ride every day, but because I do not use other systems, that money will essentially sit there, unavailable to me for months, perhaps even years. Why is it mandatory to load this extra money instead of loading it on when I actually need to? And will it ever expire?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:28

We recognize that the minimum load requirement may be a barrier for some transit users and are looking into how we can improve this. The minimum load does not expire.

Transito's avatar
Nov 27, 2018 - 17:21

After spending the last month in Sydney, Australia, I'm overwhelmed by how behind Toronto and the GTA is when it comes to transit and specifically trains. The train service is fast, frequent and fully electric. Why can't we match world class cities like Sydney?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:51

It's great to hear from someone who is as excited about transit as we are! We are in the midst of a 10-year rail expansion program that includes electrifying a large swath of our rail network, making it better, faster and easier to take GO Transit.  There will be more two-way, all-day train service and more rush hour train trips all throughout the network.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

mcdogerry_7970's avatar

Exiting on the east side in the morning is extremely slow and has been for a long time. When will the situation improve?

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:51

The City of Toronto is renovating the Bay Concourse for us. Once they hand it over to us, we'll then take several months to customize the area to add to your easy and convenient travel experience with us – including access to and from platforms.

emell_7974's avatar

To stop the every 15 minute policy at 2:43 from union is a disaster. The need for a 2:58 train is quite apparent. All one has to do is to go to the platform and see all the people waiting for the 3:15 to go east. A huge percentage wait for more than 15 minutes. Therefore they would already be on their way home if there was a 2:58 train. The 3:15 is packed and there is no need for it. Most of those trains during midday are empty and you chose to cut the one that matters most. Please explain this foolish logic.

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:55

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program. Thank you for your feedback. We'll be sure to share it.

mheydari2015_7975's avatar
Nov 27, 2018 - 19:14

As you know, Richmond hill is a growing community with many passengers who want to reach out their work in a daily bases. Having one train per 30 mins in the morning is not enough to accommodate this route capacity. Particularly, those who join the trip by the last stations should stand or take steps as a place to seat. For the return, the schedul is one per hour after 6 ! Please sssign more trains both ways

Metrolinx's avatar

Metrolinx
Dec 16, 2018 - 17:57

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. We are continuing to expand service on the Lakeshore East line to make taking GO even better, faster and easier. Lakeshore East customers can expect 15-minute service or better all day, seven days a week.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program. Thank you for your feedback. We'll be sure to share it.

Bill V's avatar

There was talk in the past of having express trains run on the Milton Line to shorten the commute. Are those talks continuing? Any idea on when/if this will be coming in the near future?

Metrolinx's avatar

Metrolinx
Dec 17, 2018 - 12:55

Since 2009 we’ve increased service on the Milton line from 60 trips per week to 100, but we know the demand is there for more. The transformative potential of two-way, all-day service on the Milton corridor is well understood, but the corridor is owned and used for freight by CP. We will continue to work towards an agreement with our rail partners to improve service when and wherever possible.

Brad's avatar

On Jan 5th 2019, GO Bus passengers will no longer be able to access Keele Street stops or York University. Instead, they will have to transfer to the subway at the 407 station, transfer to another bus, if they are not stopping at York University and transfer to a third bus for Keele and Snidercroft. Not only has our commuting time increased, but we get to pay an extra $1.50 each way for this decline in service quality. Yet, no one asked for this change. 17,000 people have signed a petition through yuride against this change. Passengers were not consulted about this change. At a minimum, passengers should not have to pay for a change that they don't want and that decreases service quality. However, what the passengers want is to maintain the service on Keele Street and not pay more for reduced service.

Metrolinx's avatar

Metrolinx
Dec 20, 2018 - 18:21

In December 2017, York University welcomed the arrival of two new subway stations on their Keele campus. Since the opening, various transit agencies servicing the Keele campus have been making adjustments to better coordinate access for community members and visitors.

During the York University labour dispute, GO Transit buses were removed from campus and relocated. Following the end of the labour dispute, the University requested that buses not return to the Common, as it had plans to redevelop the Common into a pedestrianized area. Metrolinx negotiated a temporary return to the Common until January 2019 and also reviewed alternate options for continued service until June 2019. Despite best efforts, no safe and accessible option could be found for our GO buses and customers. A decision was made to relocate buses to the Highway 407 Bus Terminal starting January 5, 2019. We acknowledge that York University has now indicated that GO Transit buses are welcome to continue to serve the Common. Metrolinx has already advanced the process of shifting bus routes and resources to comply with York University’s original request. Continuing to serve the campus beyond January 5, 2019 is no longer an option. Unfortunately, the timelines for making changes to service have already passed.

This realignment of service has always been part of our plan to eventually move service from York University campus to the Hwy 407 Bus Terminal after it opened. Metrolinx extended its GO Transit bus service to campus for an additional year following the Highway 407 Bus Terminal opening to minimize financial impact to York University students. Students and staff who use PRESTO and transfer between GO buses and the TTC receive a discount of $1.50 on their fare.

itsnewid_7986's avatar

I daily take train from Mount Pleasant there is such a horrible smell in the staircase and hard to stand there to wait for train. Then I have to come and stand in cold to wait. And today a person was smoking on the platform. This is the 3rd time I have seen this. Please take some action. We don’t feel safe there. Some people and drink in the evening or late evening there....

Metrolinx's avatar

Metrolinx
Dec 18, 2018 - 12:50

We have shared your concerns with the smell in the stairwells and smoking on the platforms at Mount Pleasant. Transit Safety will monitor the situation and take steps to address this as needed.

MetrolinxEngage99's avatar
Dec 19, 2018 - 07:49

With planned twinning of line from Unionville to Union station, can you consider running both lines downtown every 15 minutes during rush hour? Do people really need to go north in morning rush?

Question originally submitted via LiveStream of event.

MetrolinxEngage99's avatar

MetrolinxEngage99
Dec 19, 2018 - 07:55

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment. Increasing sustainable trip options is an important part of an integrated regional transit network.

With the availability of frequent, predictable and convenient transit to and from Unionville, people are more likely to take it—even northbound in the morning. We know Markham is a destination for many people, and improving service to and from your community is critical in building on its success. That’s why we are continuing to expand service on the Stouffville line to make taking GO even better, faster and easier. You’ll be happy to know that our expansion plans for your line include even more frequent service all throughout the day, seven days a week, including very frequent service during rush hour.

Learn more about our GO Expansion Business Case and stay tuned for more information about this program.

MetrolinxEngage99's avatar

Any roadmap for Presto app rollout? Will it still be end of the year? What's rolled out (any android NFC capabilities?)

Question originally submitted via LiveStream of event.

MetrolinxEngage99's avatar

MetrolinxEngage99
Dec 19, 2018 - 07:58

The beta PRESTO app is here! We are making the app available to a limited group of PRESTO customers to get feedback on their experience before launching the official version. For information on how to try it out, visit: https://www.prestocard.ca/en/about/presto-app.

The PRESTO app gives customers a simple, easy way to manage and load their cards on the go. Customers can load funds and passes onto their PRESTO card through the app with their debit, Interac, and credit accounts, or through Apple Pay. Additionally, and for most Android phones with NFC capabilities, the app lets them load funds and passes instantly to their PRESTO card simply by holding it on the back of their phone. The app also allows customers to check their balance, review their trip history, or set up Autoload or Autorenew.

MetrolinxEngage99's avatar

PRESTO ON APPLE PAY WHEN

Question originally submitted via LiveStream of event.

MetrolinxEngage99's avatar

MetrolinxEngage99
Dec 19, 2018 - 08:00

We are still pursuing options for customers to tap onto transit using their phones and we will share more details when they’re available.

However, we are pleased to announce that the beta PRESTO app is here!  We are making the app available to a limited group of PRESTO customers to get feedback on their experience before launching the official version. For information on how to try it out, visit: https://www.prestocard.ca/en/about/presto-app.

The PRESTO app gives customers a simple, easy way to manage and load their cards on the go. Customers can load funds and passes onto their PRESTO card through the app with their debit, Interac, and credit accounts, or through Apple Pay. Additionally, and for most Android phones with NFC capabilities, the app lets them load funds and passes instantly to their PRESTO card simply by holding it on the back of their phone. The app also allows customers to check their balance, review their trip history, or set up Autoload or Autorenew.

 's avatar

A crossing is especially required to link Sheppards Bush to the old town west of the track. A unofficial crossing used to exist at the end of Cousins Street to Sheppards bush which was much used.

Metrolinx's avatar

Metrolinx
Dec 12, 2018 - 13:48

Aurora GO Station is in the design phase currently, and we’re working on integrating pedestrian and cycling connections into the station design.

Beteigeuze's avatar
Nov 7, 2018 - 09:01

The bus service Monday to Friday (except holidays) has a departure from Oshawa at 20:23. Then there is a gap till 00:19. This is a gap of almost four hours. An additional service in between would be appreciated. Weekend and holidays are fine, as there is a 19:16 and a 21:16 service and then only a gap of three hours.

Thanks for your consideration

[name redacted], Peterborough

Metrolinx's avatar

Metrolinx
Dec 14, 2018 - 18:37

We are always looking at ways to improve, so we will share your input with the team to see if anything can be done to address this. We introduce services when and where we can based on a number of factors, including ridership and availability of resources.

Jdgrizzlies's avatar
Nov 10, 2018 - 12:35

I would like to request that the metrolinx management and the ttc management team look into having a monthly printed ttc Presto Card with the month and year printed on the pass itself that’s visible on the front of the card. Presto card is horrible to use for riders with disabilities, both the metrolinx management and ttc management fail to realize this.

as a person with attention deficit disorder: ie: if a presto device is not working on a bus or street car and the driver says come on pay later. If a Ttc fare inspector is checking for fare payments: I wouldn't know how to argue properly that the presto device has malfunctioned.
-with a monthly printed ttc metropass with the month and year printed on the pass itself that's visible that problem with a faulty reader doesn't exist and you can just show the fare inspector your monthly printed ttc metropass with the month and year printed on the pass itself that’s visible on the front of the pass.
**this is the reason why the ttc needs to ideally keep monthly printed ttc metropasses with the month and year printed on the pass itself that’s visible indefinitely. Put metropass swipers on all the presto gates. The Ttc and presto fail to realize not all riders want a plain styled presto and that there are riders that want a monthly printed pass with the month and year printed on the pass itself that’s visible on the front of the card.
**this is also the reason why presto needs to have a monthly printed ttc presto card with the month and year printed on the pass itself that’s visible on the front of the card that can be bought monthly

Or please request that metrolinx has a monthly printed ttc metropass with the month and year printed on the pass itself that’s visible on the front of the card that riders can buy monthly.

-the 6.00 fee to get a presto card leaves ttc riders short changed two ttc single trips: ie 3 tokens=9.00 so from the 6.00 fee a ttc rider looses two ttc fares. Not all riders are in a
position to loose two ttc single fares. So presto cards are a disadvantage for ttc riders

The ttc and metrolinx has not thought about all riders capabilities with regards to presto.

Please as the metrolinx management please get the ttc management to keep monthly printed ttc metropasses with the month and year printed on the pass itself that’s visible on the font of the card.

Or for the metrolinx management to get the ttc management and presto/metrolinx management team to get presto/metrolinx to guarantee to have two presto cards:
1. a monthly printed ttc presto card with the month and year printed on the pass itself that's visible on the front of the card that riders can buy monthly.

2. A regular presto card However the 6.00 fee needs to be a refundable 6.00 fee. The compass card in Vancouver has a refundable 6.00 fee so if you don't need the compass card or if it breaks or if you loose it ,it's a refundable 6.00 fee and riders aren't left having to pay the 6.00 fee to get a replacement compass card. A refundable 6.00 fee would make presto cards more appealing. Here is the link for compass cards terms and conditions: https://www.compasscard.ca/TermsAndConditions

Otherwise the ttc and presto will loose me as a rider. Former ttc ceo Andy byford had absolutely no right forcing riders onto presto. The current ttc management and metrolinx management needs to realize that not all riders want presto and there are riders that want a monthly printed ttc metropass with the month and year printed on the pass itself that’s visible on the front of the card. Or for there to be a monthly printed ttc presto card with the month and year printed on the pass itself that’s visible on the front of the card.

Metrolinx's avatar

Metrolinx