> Ask Metrolinx, November 14, 2019 | Metrolinx Engage

Ask Metrolinx, November 14, 2019

The Metrolinx Town Hall on November 14, 2019 was rescheduled to December 5, 2019 at the Scarborough Civic Centre. We are committed to answering all questions submitted to this previously scheduled event over the coming days. Thanks for your participation and be sure to check out the next town hall event.

Comment Sort

  • Sort questions:
  • Date
  • Popularity


Add new comment

Anonymous's avatar
Nov 8, 2019 - 01:41

How are you making fares more affordable for students? With buses being moved from York U to Hwy 407 Bus Terminal for almost a year now, the TTC-GO fare is still not integrated. The TTC component of the fare has even increased to $1.60. This transfer makes taking the bus to school $50+ more expensive per month than before ($300+ a school year), with greater stress as students are held at the mercy of the TTC subway to get to school.

Anonymous's avatar

Before -- It was easier (if you don't drive) to go between Hamilton and Niagara Falls.
After -- Now it is harder and slower. It is now faster if you bus Hamilton-Burlington then Burlington-Niagara.

Before -- You could catch a frequent Hamilton bus (HSR #2) to go to Niagara Falls (#20 GO Bus) at the Nash Rd stop.
After -- Now the Hamilton-Niagara GO Bus stop has relocated from Nash Rd to Confederation GO station. This improves convenience if you park-and-ride. However, it makes things massively slower and worse because you now need multiple HSR transfers and some HSR buses don't run weekends at Confederation GO station.

Before -- It only required 1-2 Hamilton bus transfers to get to Niagara Falls
After -- It now requires 2-3 Hamilton bus transfers and at least one low-frequency HSR bus that doesn't run weekends


[And lots more]

-- Perhaps extending the #20 bus to also stop at Eastgate mall? It also becomes future LRT terminus.
-- And also allday GO trains. But I hear it reportedly may take until around 2025 until West Harbour / Confederation gets all day 2-way GO train service for connecting service, and it will take time for HSR to restructure service.

Anonymous's avatar

Currently, bus routes 51, 52, 54 and 40 stop at both Richmond Hill and 407 station - 4 buses serving the exact same 2 stops. This is further made redundant by how both the 54 and 40 leave within 3 minutes of each other. Since riders aren't aware that 40 can go to 407 station (due to poor signage), many riders choose not to board the 40 and take the 54. 54 riders are left with a cramped and slower ride (as it usually reaches standing capacity), while the 40 (a double decker) leaves nearly empty.

The 54 should be realigned to bypass Richmond Hill and run express between Unionville and 407 station. This better utilizes bus route 40's capacity, as well as streamline the commute for Markham passengers (at least 10 min faster). Riders who need to go to Richmond Hill from Markham (and vice versa) can transfer to 52 @ Unionville.

This can also reduce redundancy and realign capacity for other routes (52D Unionville Express can be cancelled as the 54 would always run express to and from Unionville).

Anonymous's avatar
Oct 30, 2019 - 12:10

Why do the trains run so slow on the Stouffville line. I notice that on the Lakeshore they can go as high as 150kmh, yet on the Stouffville line they barely go above 60khm? Can you look into the following: Remove stops that serve few people or served by other lines (Kennedy, Danforth), institute express trains, run trains as faster speeds. As it stands right now, it's still quicker and cheaper to drive to the City than take the Go (even with traffic). There is no reason with todays technology and current condition of the line that a trip between Stouffville and Union should take more than 45 minutes (currently over 70 minutes).

mdrejhon's avatar

A new Germany train line is adopting a new Stadler FLIRT battery powered train set that recharges under catenary (OCS).

That train goes 160kph and will jump 70km without catenary, in a cold Germany city.

Metrolinx owns track that can be electrified in Kitchener-Georgetown and Bramalea-Union. But CN doesn't want Metrolinx to install catenary in Brampton. Battery trains have superior efficiencies over dual-mode trains. Battery trains are a less risky technology than hydrogen rail.

Will Metrolinx consider the new high speed battery trains for Kitchener Line as a solution?

Anonymous's avatar
Oct 28, 2019 - 15:38

Why won't water fountains in Hamilton's Hunter GO station, that have been absent now for roughly 15 years, be replaced - and improved upon - with a water bottle filling station? This is a public institution that should provide clean drinking water to the public for free, thereby avoiding single use plastics (water bottles) and have the ability to refill reusable vessels. Vandalism is not an acceptable excuse.

Anonymous's avatar
Nov 8, 2019 - 08:01

Is Metrolinx planning on improving their bus facilities. Specifically, Ottawa has demonstrated side of highway rapid bus stations. Right now the route 25 to Kitchener spends a large fraction of its runtime (at times over 20%) detouring off the highway to park and ride facilities. If these facilities were designed more efficiently, and located at the side of the 401 they could be visited for nearly no time. A 20% decrease in travel time would be meaningful, and cheap to achieve, relative to other investments (highway widening, dedicated lanes). Will this be considered and investments made?

As a side note, Mississauga's dedicated transitway (at Erin Mills and Winston Churchill) seems poorly designed with GO Buses waiting up to 7 minutes (I timed it, as I watched my connecting bus go past) to turn into the park and ride facility. Why was that facility so poorly designed, and why has GO chosen to service such a poorly designed and time consuming facility?

Anonymous's avatar

Nov 9, 2019 - 10:09

At this community centre, we are just a half block away from Jane Street. Talk of the Jane LRT has gone on for so long yet no progress has been made. Many of us here would have probably loved to just ride in a quick LRT to get here but it does not exist, so a lot of us drove. With all the talk about Ontario Line and the Scarborough Subway, there needs to be talk about north-south rapid transit in the west of the city.

What is going on with the Jane LRT and how could we expedite the process?

Anonymous's avatar
Oct 28, 2019 - 12:43

When Metrolinx is planning to initiate the conversations around fare unification between TTC and YRT?
GTA is too large (and ever growing) to ignore this immense need.

Anonymous's avatar

Have you considered adding more bypass lanes on left shoulders for GO Buses similar to the ones on the Don Valley Parkway between Hwy 401 and Eglinton? These lanes can really improve travel times along major traffic areas and improve reliability on bus schedules. One area that these lanes can be added is Hwy 401 between Yonge and Islington (or Yonge to Yorkdale to start), as this is a very heavily used GO bus stretch (routes 19, 27, 34, 36, and 92 all travel along here) and a very high traffic area as well.

Anonymous's avatar
Oct 28, 2019 - 10:04

VIA has expressed a desire to stop at Weston Station on trips (4 per day) to and from Sarnia/London. This would allow passengers a much shorter trip to Pearson Airport. Metrolinx has steadfastly refused to allow VIA to stop in Weston, claiming that VIA dwell times would disrupt other services. Surely Metrolinx can find a way to allow 4 more trains to stop in Weston each day. What is being done to address this?

Anonymous's avatar
Oct 28, 2019 - 10:46

Can you please improve GO way-finding signage?

I use GO trains and buses more frequently as I have recently become car-free. Because I am an independent consultant, nearly every trip I take differs from every other (i.e., not the same "commute trip" each day). This makes me especially dependent on way-finding for my trips. Way-finding means online/app tools, which are plentiful and suitable. It also means signage for the “last 50 meters”. I find GO signage very poor in the cases I have experienced so far. These cases are:

[1] The York Mills GO-bus station (the TTC operator there informed me: "GO signage is terrible", as he sent me up the wrong stairs)

[2] The Bramalea GO-bus station (the bus signs have large characters for the bay number (useless) and tiny letters for the route number (which I critically needed to see where to stand in the rain))

[3] Union Station (construction is an insufficient excuse; the signage condition at Union is the most egregious). These are the only three I have experienced so far, making GO signage deployment zero for three.

TTC has a huge staff contingent with big information vests guiding users. GO needs that or better signage.

Anonymous's avatar

Since the September service changes, westbound Kitchener line passengers between Bloor and Malton have to deal with a 68-minute gap in service between 17:45 and 18:53. Before the changes, it was a much less painful 50 minutes. Are there plans to reduce the gap any time soon? There's an equipment move from Union to Mount Pleasant right after the 18:53, couldn't it be run earlier and opened to passengers?

Anonymous's avatar

Nov 1, 2019 - 08:18

Why is the administrative core of Newmarket being totally shut out of GO services? Once I could take a bus from Barrie to the Newmarket Bus Terminal and either walk - on a nice day 15 minutes - or take another bus to get to the Courthouse or Administration - City Hall. You then cut the bus route out and I had to take a train to the eastern portion of Newmarket and then take two more buses (which run infrequently) or walk about a kilometer to the VIVA bus stop and again take two buses. However coming home there was a GO
bus at the terminal which would take me to the Gwillimbury GO Station. Now even that is being removed. ALL buses are now being routed through the GO train station in Newmarket.

Thousands of people daily travel to the court or the administration buildings ( a new one is just being completed) but GO has removed ALL contact with this portion of Newmarket.

Anonymous's avatar

Oct 25, 2019 - 21:47

Why is it so hard to get a refund when Presto machine malfunctions which lead to me not getting the co-fare? I have contacted Presto and it has been almost a month and I still haven't got my money loaded back on my card. The refund process should be as simple as possible and take less than a week even when it involve multiple transit agencies. For the customer, we don't care about how the revenue is divided into different agencies. In fact, Metrolinx should bear the cost because of Metrolinx's Presto machine falfunctions, especially when it is the Presto machine on the GO bus that malfunction on my trip. Also, there should be better communication between drivers and riders about the faulty Presto machine. Most passengers simply have no idea that they are being charged more than what they should have pay unless they check the card activities frequently.

Anonymous's avatar
Oct 28, 2019 - 09:28

Metrolinx owns enough UP express vehicles to be able to run 3 car sets at all times. Yet because of longer than necessary dwell times at Pearson and Union, 2 car sets are used 60% of the time, and such sets are standing room only leaving Pearson at rush hour. As these trains do not have battery hotel power, they must idle during these long dwell times, contributing to more pollution than necessary. Surely the inconvenience of not finding a train waiting at pearson is less than the inconvenience of having to stand all the way to Union not to mention the waste of idling. Will Metrolinx correct this problem?

Abdul Rehman's avatar

Abdul Rehman
Oct 28, 2019 - 14:55

I am keen to know the timelines and progress on the development activity for go train taking directly to Bowmanville

Anonymous's avatar
Oct 28, 2019 - 20:27

Again I ask that there be more late night service back to Kitchener. Concerts end after 11pm. The latest weekday bus that will connect to the number 25 at Square One is 10:50pm from Union and 11:20pm on the weekend. I always end up missing the end of the concert and even if it was finished before that you still have to make it from the venue to the station. And again if the bus does not stop at Sportsworld, there is no downtown parking in Kitchener that late. And there are no local buses running that late either. Every time there's an announcement of increased service I have hope, but still nothing useful ever comes from it and no changes at all on route 25. To solve this is easy. Have an express bus from Union Station to Kitchener, making a stop at sportsworld by request, departing at 11:45pm, or have one leaving Square One later at 12:40am Check your comments on facebook, though I prefer option one and I'm sure many more people would too and they would take transit to Toronto and back after a concert if they knew there was an option available to them which right now there isn't. There at plenty more people saying the same thing.

Anonymous's avatar

Oct 28, 2019 - 21:22

what is the chances the the 90 will ever offer half hourly service again?

Anonymous's avatar

Oct 30, 2019 - 18:08

You don't have any Toronto Council members on your board and the public can't make deputations at your meetings. If you take over transit delivery in Toronto don't you think you should be more democratic and accountable to Toronto transit riders?

Anonymous's avatar

Nov 1, 2019 - 23:16

Just wanted to find out when the public consultations for the Ontario Line will start. Particularly interested in the station alignment at the Science Centre Station and Flemington Park Stations.

Anonymous's avatar
Oct 28, 2019 - 09:47

Metrolinx has deliberately made GO service at Weston less convenient than UP. Although there are almost as many GO trains in rush hour as UP trains, and UP trains are standing room only, passengers overwhelmingly choose UP from Weston. Metrolinx gives UP the preferred platform 3 in rush hour in both directions. Passengers do not have to use the tunnel. GO train patrons must use the tunnel for all trains, and walk a considerable distance further for the 6 car trainsets. In addition GO trains take slightly longer to reach Union, due to waiting for UP trains, which are given priority. Why does Metrolinx discourage the use of GO at Weston?

Anonymous's avatar
Oct 29, 2019 - 09:53

I've heard that Georgetown station is to be expanded in the short term. What exactly is being built? When will construction start and end? What are the impacts on residents?

Anonymous's avatar

The current Union renovation project, with two tracks being closed at all times, has left a mark on GO's service reliability in the morning and afternoon peak. Will the upcoming south concourse expansion have similar impacts, or will you ensure that only one track is closed at a time?

Anonymous's avatar
Oct 30, 2019 - 10:45

When will Stouffville see express trains? We are consistently adding service from the Stouffville Line but have to stop at every stop every time. Kennedy, Danforth, Miliken have choices for TTC we do not. I also understand GO trains are going to be receiving additional stops in Markham on this line. Stouffville takes the storage and traffic for the trains.

Anonymous's avatar
Nov 12, 2019 - 18:03

How much future compatibility is Metrolinx and Crosslinx building into the Kennedy Station terminus of the Crosstown LRT with regards to a future extension eastward?

In other words, are steps being taken with current construction to make the Eglinton East LRT easier to extend from Kennedy, even though that extension is not yet funded itself?

Anonymous's avatar
Oct 28, 2019 - 09:12

The limited number of resellers in Toronto, if tokens and tickets are phased out, will mean a severe reduction in accessibility for persons living with disabilities especially. How will Metrolinx meet the TTC’s requirement for at least 421 resellers of fare media before Nov 30

Anonymous's avatar
Oct 28, 2019 - 09:54

The former Minister of the Environment stated that UP express would be electric by 2017. There is zero work going on to electrify any GO or UP service. There is no call for tenders for new equipment (the UP trains are NOT convertible despite Metrolinx’s claims otherwise) nor is there work beginning to electrify the UP corridor despite all environmental approvals being completed long ago. When will contacts be let for electric trains and overhead wires? 2017 is long gone.

Anonymous's avatar
Oct 28, 2019 - 11:14

When are the trains going to be electrified? The government committed to this long ago, plus electrification is and has been integral to all the various transit plans. When will the province actually get moving on electrification?

Anonymous's avatar
Oct 28, 2019 - 21:10

Majority of people who live in Barrie work either downtown Toronto or Vaughn. For those who work downtown Toronto, having the latest train leave Barrie at 7:26 AM Is to early. We have to drop off our kids and then get to work. Since most people have flex work hours, they would like to take a train that leaves Barrie at 8 am, getting to Toronto by 9:40. However such option doesn’t exist. We don’t want to take a bus that takes two hours when we can drive in an hour and half. When is a later train coming to barrie? Why not make this later train an express train?

Anonymous's avatar
Oct 28, 2019 - 10:09

Can you please provide detailed plan with proposed schedules and timelines for adding express trains on the Barrie line? Several years ago Aurora to Union was 48 minutes, now it’s 54 minutes. It will be over an hour with more stops coming in the next few years. Express trains are needed during rush hour to help alleviate the increase in commute time.

Anonymous's avatar
Oct 28, 2019 - 09:18

The Minister of the Environment placed a condition on Metrolinx that Tier 4 Locomotives be the only type used on the Georgetown (now Kitchener) line once they were available. Metrolinx now owns and runs at least 8 of these locomotives. They are NOT on the Kitchener line. Why is Metrolinx in violation of the Minister’s order, and what will Metrolinx do to comply with that order?

danny82's avatar
Oct 28, 2019 - 09:37

I don't think anyone should have to wait longer than 10 minutes for any bus. Are you going to ensure this for all bus routes? Also for bus terminals, you get kicked out of bus terminals before buses stop running. I don't think this is fair because in the winter it's freezing and no one should have to freeze while waiting for a bus. Please keep all bus terminals open 24/7

Kevin's avatar
Nov 2, 2019 - 02:12

The buses between Union and Mount Pleasant (and beyond) are often crowded beyond what feels safe for a bus travelling on our highways. When will the whole line (and the entire GO bus system) be converted to double decker buses?

Anonymous's avatar

Currently the service between Port Credit and Guildwood (Lakeshore West and East lines) operates at every 30 min. This is a 33 km distance centred on the largest city in Canada, yet service is every 30 min!

In Toronto and the GTA, public transit is more and more important due to single vehicle congestion (gridlock) and the need to reduce carbon emissions.

In addition, along this route we have seen enormous expansion in condominiums (please refer to: https://www.theglobeandmail.com/real-estate/toronto/toronto-condo-growth...) and many more are being planned, for example Lakeview developments.

Clearly, the existing 30min service does not meet the current needs.

My 1st question is: Can the timeline to increase service on these lines to every 15 minutes be accelerated?

My 2nd question is: Is is possible to add extra rush hours trains that short turn between Port Credit and Guildwood stations to alleviate the current needs which are not being met?

My 3rd question is: There are more frequent (every 10 minutes) and express trains offered from more distant locations. Why is there a discrepancy in service to these areas as compared to the Lakeshore West and East community from Port Credit to Guildwood?

Thank you

Anonymous's avatar
Oct 28, 2019 - 09:58

With work proceeding on a station at Mount Dennis, many in the Weston Community are concerned about the future of Weston Station for UP and GO. The former minister of Transportation promised that the Weston Station would remain. What are Metrolinx’s plans and will the public have input in any decisions about the future of Weston Station?

Anonymous's avatar
Oct 28, 2019 - 10:29

Metrolinx fails to realize that presto cards are stressful to use for riders with disabilities. As a rider with a disability I can attest to presto being very stressful and horrible to use. I want to be able to save the by buying a monthly Metropass, I refuse to buy a monthly pass on a plain presto card.

Can Metrolinx/presto please look examine having a monthly printed ttc presto card with the month and year printed on card itself that’s visible on the front of the card

If metrolinx/presto respect riders with disabilities metrolinx/presto will have a monthly printed ttc presto card with the month and year printed on the card itself that’s visible on the front of the card.

It is unfair metrolinx/presto forced riders onto a plain styled Presto Cards: for rider with disabilities the best way to show respect is by having a monthly printed ttc presto card with the month and year printed on the card itself that’s visible on the front of the card.

Anonymous's avatar

Oct 28, 2019 - 12:41

When is Union Station going to be finished? It's been 10yrs that this face life project has been going on. The mess, the confusion, the constant track changes - it will make any sane person go mad.

Anonymous's avatar

Just this past weekend, the Stouffville Line has received yet another "increased service" via the implementation of hourly go trains during the weekend as well as evening service during weekdays (removing most evening buses).

However, traffic during the weekend and evenings is much much better on the highways. Where a trip served by the Go Train would take an hour, a trip served by Go Buses would take a little bit over half an hour. Has this significant (double!) increase in commute time been considered? It seems that there hasn't been any public consultation on whether this "increased service" really benefit the commuters who actually use these evening and weekend services.

Anonymous's avatar

Is there going to be a delay with the Eglinton LRT? If yes, what is the delay?

Anonymous's avatar
Nov 11, 2019 - 15:59

What is the plan for the new mobility hub at Kipling? How many buses will be entering and exiting the hub and which street will they use? Has there been any public consultation specifically for the number of buses and increase in traffic in the area? What about environmental reports...where can I find an environmental assessment for this site or for the changes, ex: way more buses in the area. When is this scheduled to be done?

Anonymous's avatar
Oct 28, 2019 - 20:25

Recently over the past few years, the GO Stouffville Line has been getting more and more service. This is primarily a good thing, but the problem is the focus on more and more trains. With the addition of hourly weekend service, this will mean more trains running through a very densely populated area along the Stouffville line.

Why does Metrolinx have to focus service additions on GO Trains? Though trains carry more capacity, the trains are very loud as they blow the horns at almost every crossing. The increasing consistency of the trains also causes a lot of traffic at the at-grade crossings every time a train passes. The pro with buses is that buses can serve local stops instead of a set GO station, it can detour if there is a delay, and the buses will not have to blow train horns.

Please reconsider your plans of your GO expansion projects and think about residents and commuters with public consultations. As well, there was no public consultation and the weekend hourly train service announcement on the Stouffvlile line came to the public as a surprise.

Anonymous's avatar
Oct 30, 2019 - 15:07

Why are Go Trains still pounding on the horn along the Stouffville line. Their is no consistency between operators for how often or long they sound the horn. Some pass quietly and some lay on it purposely thought-out our neighborhood. Can anything we done to keep the horns to a minimum?

Anonymous's avatar

On the Richmond Hill GO line, they recently opened the Gormley GO station, in the outskirts of Richmond Hill/Stouffville. Now they are opening another station even further north (Bloomington) later. In what was mostly a rural area of the Gormley area in Stouffville has now turned into an area where more people are driving and it is attracting more housing development outside the GTA. Why is Metrolinx opening stations where there is low density and not looking to areas where GO Trains are needed most (e.g. Bowmanville)?

Anonymous's avatar
Oct 28, 2019 - 10:19

Will there be an extension past Bloomington Sd Rd say to Mount Albert or Brown Hill (Ravenshoe Sd Rd) in the future

Anonymous's avatar
Nov 5, 2019 - 09:40

If we get to Whitby GO station any time after 8:45, there is no parking left. Even the overflow lot at the community centre is full. Are there plans to increase parking availability for Whitby?

Anonymous's avatar

The TTC has infrastructure in place to move passengers from the Bloor Line to the University line without changing trains.
This would relieve crowding on the platforms at Bloor Yonge and St George Stations.

Given that world class subways such as London run "different train lines" on the same tracks. Would you please propose a pilot project on the TTC to use the existing infrastructure, relieve crowding, improve safety and travel times for those who travel east and west in Toronto?

Anonymous's avatar

Oct 28, 2019 - 12:33

Can you make a commitment to more consultation, policy and programming focusing on racialized communities, especially with a poverty framework? Transit has been going toward decreasing access to public transit for folks who need it most. A commitment to access and equity will be beneficial to all, including folks who are not equity seeking.