> Ask Metrolinx, November 14, 2019 | Metrolinx Engage

Ask Metrolinx, November 14, 2019

The Metrolinx Town Hall on November 14, 2019 was rescheduled to December 5, 2019 at the Scarborough Civic Centre. We are committed to answering all questions submitted to this previously scheduled event over the coming days. Thanks for your participation and be sure to check out the next town hall event.

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Anonymous's avatar
Nov 8, 2019 - 01:41

How are you making fares more affordable for students? With buses being moved from York U to Hwy 407 Bus Terminal for almost a year now, the TTC-GO fare is still not integrated. The TTC component of the fare has even increased to $1.60. This transfer makes taking the bus to school $50+ more expensive per month than before ($300+ a school year), with greater stress as students are held at the mercy of the TTC subway to get to school.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:08

Ridership and fares are regularly analyzed to ensure we offer all of our customers the best value and experience. Students receive a 22.5% discount off the adult cash fare with a student concession set on their PRESTO card. We added an awareness campaign to ensure students were taking advantage of the concession on their card. This resulted in 58% more student concessions being set on PRESTO cards this year. Research is underway to bring new fare policies forward for students, and we hope to report back soon with more news.     

Anonymous's avatar

Before -- It was easier (if you don't drive) to go between Hamilton and Niagara Falls.
After -- Now it is harder and slower. It is now faster if you bus Hamilton-Burlington then Burlington-Niagara.

Before -- You could catch a frequent Hamilton bus (HSR #2) to go to Niagara Falls (#20 GO Bus) at the Nash Rd stop.
After -- Now the Hamilton-Niagara GO Bus stop has relocated from Nash Rd to Confederation GO station. This improves convenience if you park-and-ride. However, it makes things massively slower and worse because you now need multiple HSR transfers and some HSR buses don't run weekends at Confederation GO station.

Before -- It only required 1-2 Hamilton bus transfers to get to Niagara Falls
After -- It now requires 2-3 Hamilton bus transfers and at least one low-frequency HSR bus that doesn't run weekends

Photo:
https://twitter.com/karl_andrus/status/1192604329309605889

Complaints:
https://twitter.com/JoeyColeman/status/1187799074357108736
https://twitter.com/karl_andrus/status/1192604329309605889
https://twitter.com/teanailpolish/status/1187518522177572864
https://twitter.com/EJPratt40/status/1187822430548561921
https://twitter.com/urbanSCleaver/status/1193384155075268608
[And lots more]

SUGGESTED SOLUTIONS:
-- Perhaps extending the #20 bus to also stop at Eastgate mall? It also becomes future LRT terminus.
-- And also allday GO trains. But I hear it reportedly may take until around 2025 until West Harbour / Confederation gets all day 2-way GO train service for connecting service, and it will take time for HSR to restructure service.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:10

A future HSR connection at Confederation GO (the new park and ride lot at QEW/Centennial Pkwy. N.), will replace the Route 12 stop previously located at Barton St. E and Nash Rd. N. Beginning in January, the Confederation GO stop will be served by HSR Route 44, which operates every 30 minutes throughout the day between 5:50 and 17:50, and then hourly to 23:50. HSR is unable to directly service the station at this time due to ongoing construction on Centennial. Until then, customers will walk east of the station to the Walmart to connect (approx. 350m), or south of the station at Arrowsmith Road (approx. 450m). 

Commuters will be able to use HSR Route 44 to connect with HSR Route 2 at Barton St. and Centennial Pkwy. or walk approximately 800m to the Barton St. Route 2 stop. HSR Route 44 also connects to the Eastgate Terminal at Queenston Rd. and Centennial Pkwy., where HSR has their local hub. Maintaining the GO bus stop at Barton and Nash was not viable long-term, as Metrolinx does not own the property.

We appreciate the significance of this change for commuters who rely on both Metrolinx and local HSR services to get where they need to go. We will continue to work with HSR to make connections as seamless as possible.

mdrejhon's avatar

A new Germany train line is adopting a new Stadler FLIRT battery powered train set that recharges under catenary (OCS).

That train goes 160kph and will jump 70km without catenary, in a cold Germany city.

Metrolinx owns track that can be electrified in Kitchener-Georgetown and Bramalea-Union. But CN doesn't want Metrolinx to install catenary in Brampton. Battery trains have superior efficiencies over dual-mode trains. Battery trains are a less risky technology than hydrogen rail.

Will Metrolinx consider the new high speed battery trains for Kitchener Line as a solution?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:08

We are in the process of procuring the OnCorr contract which  includes electrification. The OnCorridor Works project includes the new infrastructure required to facilitate the delivery of expanded and improved GO rail services, including two-way, all-day service every 15 minutes over core segments of the GO rail network, as well as the operations and maintenance of the GO rail network. 

The On-Corridor Works project is being delivered using the design, build, finance, operate and maintain (DBFOM) Public-Private Partnership (P3) model. Bid teams will be required to submit proposals to realize the performance objectives of the GO Rail Expansion. As outlined in Ontario’s 2019 Budget, the Ontario Government will look to the private sector to propose innovative approaches to meet future GO Transit rail service levels, including opportunities for technology that could be used to electrify core segments of the GO Transit rail network, such as an overhead catenary system or hydrogen fuel cells. Once the team is selected, final infrastructure and service plans will be made available.

Anonymous's avatar
Oct 28, 2019 - 15:38

Why won't water fountains in Hamilton's Hunter GO station, that have been absent now for roughly 15 years, be replaced - and improved upon - with a water bottle filling station? This is a public institution that should provide clean drinking water to the public for free, thereby avoiding single use plastics (water bottles) and have the ability to refill reusable vessels. Vandalism is not an acceptable excuse.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:44

Unfortunately, the water fountain at the Hamilton GO Centre had to be removed as it was repeatedly vandalized and utilized in manners that were unsanitary. Due to the ongoing maintenance required the fountains were deemed unsafe for public use. We take the safety of our customers and staff seriously; as such, there are no plans to install new fountains at this time. Your request has been forwarded to senior level operations staff for their awareness and consideration.

Anonymous's avatar

Currently, bus routes 51, 52, 54 and 40 stop at both Richmond Hill and 407 station - 4 buses serving the exact same 2 stops. This is further made redundant by how both the 54 and 40 leave within 3 minutes of each other. Since riders aren't aware that 40 can go to 407 station (due to poor signage), many riders choose not to board the 40 and take the 54. 54 riders are left with a cramped and slower ride (as it usually reaches standing capacity), while the 40 (a double decker) leaves nearly empty.

The 54 should be realigned to bypass Richmond Hill and run express between Unionville and 407 station. This better utilizes bus route 40's capacity, as well as streamline the commute for Markham passengers (at least 10 min faster). Riders who need to go to Richmond Hill from Markham (and vice versa) can transfer to 52 @ Unionville.

This can also reduce redundancy and realign capacity for other routes (52D Unionville Express can be cancelled as the 54 would always run express to and from Unionville).

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:10

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Oct 30, 2019 - 10:45

When will Stouffville see express trains? We are consistently adding service from the Stouffville Line but have to stop at every stop every time. Kennedy, Danforth, Miliken have choices for TTC we do not. I also understand GO trains are going to be receiving additional stops in Markham on this line. Stouffville takes the storage and traffic for the trains.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:05

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

Express service is especially challenging on the Stouffville line with single tracking north of Scarborough GO. Express trains would ultimately catch up to an all-stops train without a way to bypass. However, we are continuing to expand service on Stouffville line to make taking GO even better, faster and easier. Service on the Stouffville line will include even more frequent service during middays, evenings and weekends. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario to deliver it.

Anonymous's avatar

Anonymous
Nov 9, 2019 - 10:09

At this community centre, we are just a half block away from Jane Street. Talk of the Jane LRT has gone on for so long yet no progress has been made. Many of us here would have probably loved to just ride in a quick LRT to get here but it does not exist, so a lot of us drove. With all the talk about Ontario Line and the Scarborough Subway, there needs to be talk about north-south rapid transit in the west of the city.

What is going on with the Jane LRT and how could we expedite the process?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:10

The 2041 Regional Transportation Plan (RTP) outlines the development of a Frequent Rapid Transit Network (FRTN) across the Greater Toronto and Hamilton Area to provide high quality transit to connnect more people in the region with the places they want to go. Several north-south routes in the west end of Toronto, including a rapid transit route along Jane, are proposed projects under the FRTN, but have not received funding to proceed at this time. 

Anonymous's avatar
Oct 28, 2019 - 09:12

The limited number of resellers in Toronto, if tokens and tickets are phased out, will mean a severe reduction in accessibility for persons living with disabilities especially. How will Metrolinx meet the TTC’s requirement for at least 421 resellers of fare media before Nov 30

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:40

Thank you for your sharing your concern.

Ensuring that PRESTO is accessible for all customers is a priority for us, and we’re actively exploring options to expand access to PRESTO services in key areas in Toronto.

Currently customers can purchase and load PRESTO cards in-person at any Shoppers Drug Mart in Toronto or at TTC’s Customer Service Centre at Davisville Station.There are also a number of self-serve channels to take advantage of including  Fare Vending Machines and Self-Serve Reload Machines located at all TTC subway stations. In addition, cards can be purchased online at prestocard.ca and customers can load funds via our website or our using our PRESTO app anytime and anywhere.

You can also continue to purchase tickets and tokens at some third party retailers.

Anonymous's avatar

Anonymous
Nov 1, 2019 - 23:16

Just wanted to find out when the public consultations for the Ontario Line will start. Particularly interested in the station alignment at the Science Centre Station and Flemington Park Stations.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:08

Metrolinx will develop detailed consultation plans and activities as more details about the project are finalized, just as it has done for the Eglinton Crosstown LRT, GO expansion and other LRT and rapid transit projects being built throughout the region.

There will be many opportunities for people to provide input and learn more about what the project means for them throughout its lifecycle. These will include an array of in-person and online outreach activities such as public open houses, community pop ups, regional town hall meetings, information sessions, newsletters, and web and social media updates. We will advertise these opportunities in a variety of ways to ensure people know how they can engage with us.

Anonymous's avatar

Anonymous
Oct 28, 2019 - 21:22

what is the chances the the 90 will ever offer half hourly service again?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:05

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Oct 28, 2019 - 09:47

Metrolinx has deliberately made GO service at Weston less convenient than UP. Although there are almost as many GO trains in rush hour as UP trains, and UP trains are standing room only, passengers overwhelmingly choose UP from Weston. Metrolinx gives UP the preferred platform 3 in rush hour in both directions. Passengers do not have to use the tunnel. GO train patrons must use the tunnel for all trains, and walk a considerable distance further for the 6 car trainsets. In addition GO trains take slightly longer to reach Union, due to waiting for UP trains, which are given priority. Why does Metrolinx discourage the use of GO at Weston?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:40

Thank you for your feedback. There's a lot that goes on behind the scenes to operate so many trains across the network simultaneously. Which platform a train arrives on is primarily about using the infrastructure we have in a smart way. By limiting the use of switches, we can better ensure the reliability of our service. The customer experience is very important to us, and that includes having a service you can rely on. 

Anonymous's avatar
Oct 28, 2019 - 21:10

Majority of people who live in Barrie work either downtown Toronto or Vaughn. For those who work downtown Toronto, having the latest train leave Barrie at 7:26 AM Is to early. We have to drop off our kids and then get to work. Since most people have flex work hours, they would like to take a train that leaves Barrie at 8 am, getting to Toronto by 9:40. However such option doesn’t exist. We don’t want to take a bus that takes two hours when we can drive in an hour and half. When is a later train coming to barrie? Why not make this later train an express train?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:05

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar

Anonymous
Oct 25, 2019 - 21:47

Why is it so hard to get a refund when Presto machine malfunctions which lead to me not getting the co-fare? I have contacted Presto and it has been almost a month and I still haven't got my money loaded back on my card. The refund process should be as simple as possible and take less than a week even when it involve multiple transit agencies. For the customer, we don't care about how the revenue is divided into different agencies. In fact, Metrolinx should bear the cost because of Metrolinx's Presto machine falfunctions, especially when it is the Presto machine on the GO bus that malfunction on my trip. Also, there should be better communication between drivers and riders about the faulty Presto machine. Most passengers simply have no idea that they are being charged more than what they should have pay unless they check the card activities frequently.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:40

We appreciate you sharing your experiences with PRESTO. We would be happy to look further into your PRESTO issues, but we need more information about your case. Please feel free reach out to [email protected] to share specific details about the issue.

Anonymous's avatar

The current Union renovation project, with two tracks being closed at all times, has left a mark on GO's service reliability in the morning and afternoon peak. Will the upcoming south concourse expansion have similar impacts, or will you ensure that only one track is closed at a time?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:05

The final platform "stage change" was completed on October 30. All tracks/platforms are now open. The Union Station Enhancement Project will begin in 2020. There will be track and platform implications that are not yet known. We'll be sure to keep our customers in the loop. Sign up for On the GO alerts here.

Anonymous's avatar
Oct 29, 2019 - 09:53

I've heard that Georgetown station is to be expanded in the short term. What exactly is being built? When will construction start and end? What are the impacts on residents?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:05

There are no plans to expand Georgetown Station in the short term. As you know, Metrolinx is in the midst of planning and building a transit service that will  change life in this region through the GO Expansion program. More than a rush hour commuter service GO will offer more service with faster trains, more stations and seamless connections to a regional rapid transit network. 

Georgetown sits at an important part of our network on the Kitchener line, so changes at that station may occur in the future. We are committed to keeping communities informed as plans evolve, so please stay tuned. If you have not already, we encourage you to sign up for our mailing list by reaching out to [email protected], to receive the most up to date information from our teams on the ground.  

Anonymous's avatar
Oct 28, 2019 - 09:28

Metrolinx owns enough UP express vehicles to be able to run 3 car sets at all times. Yet because of longer than necessary dwell times at Pearson and Union, 2 car sets are used 60% of the time, and such sets are standing room only leaving Pearson at rush hour. As these trains do not have battery hotel power, they must idle during these long dwell times, contributing to more pollution than necessary. Surely the inconvenience of not finding a train waiting at pearson is less than the inconvenience of having to stand all the way to Union not to mention the waste of idling. Will Metrolinx correct this problem?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:40

Thank you for your suggestion. You’re right – UP Express has proven to be very popular with customers, and we understand shorter trains are not ideal during busy periods. However, the UP railcars are rotating through a maintenance program right now, so we’re down a few for service. We hope to have our entire fleet up and running by the new year. We also need to stagger departures times in order to maintain 25-minute journey times between Pearson Airport and Union Station. 

Anonymous's avatar

Have you considered adding more bypass lanes on left shoulders for GO Buses similar to the ones on the Don Valley Parkway between Hwy 401 and Eglinton? These lanes can really improve travel times along major traffic areas and improve reliability on bus schedules. One area that these lanes can be added is Hwy 401 between Yonge and Islington (or Yonge to Yorkdale to start), as this is a very heavily used GO bus stretch (routes 19, 27, 34, 36, and 92 all travel along here) and a very high traffic area as well.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:10

We appreciate you sharing your ideas to improve GO bus service. Highways are the responsibility of the Ontario Ministry of Transportation. We encourage you to share your ideas to MTO here: www.ontario.ca/feedback/contact-us.

Anonymous's avatar
Oct 30, 2019 - 12:10

Why do the trains run so slow on the Stouffville line. I notice that on the Lakeshore they can go as high as 150kmh, yet on the Stouffville line they barely go above 60khm? Can you look into the following: Remove stops that serve few people or served by other lines (Kennedy, Danforth), institute express trains, run trains as faster speeds. As it stands right now, it's still quicker and cheaper to drive to the City than take the Go (even with traffic). There is no reason with todays technology and current condition of the line that a trip between Stouffville and Union should take more than 45 minutes (currently over 70 minutes).

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:05

On a network-level,  part of Metrolinx’s GO Expansion program includes increasing the number of weekly trips from 1500 currently to 6000 by 2025. As we build infrastructure or add stations, we’re always looking for ways to shorten customer trip times.

We add and modify service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, and available equipment. We are continuing to expand service on Stouffville line to make taking GO even better, faster, and easier. Service on the Stouffville line will include even more frequent service during middays, evenings, and weekends, and more service to and from Stouffville.

This expansion on the Stouffville corridor will include ultimately adding a second track of rail between Union Station and  Unionville GO Station. While construction is underway, train speeds are reduced to ensure the safety of the workers. Once double-tracking is completed we will be better able to explore express options and increased trains speeds. 

Anonymous's avatar

Anonymous
Nov 1, 2019 - 08:18

Why is the administrative core of Newmarket being totally shut out of GO services? Once I could take a bus from Barrie to the Newmarket Bus Terminal and either walk - on a nice day 15 minutes - or take another bus to get to the Courthouse or Administration - City Hall. You then cut the bus route out and I had to take a train to the eastern portion of Newmarket and then take two more buses (which run infrequently) or walk about a kilometer to the VIVA bus stop and again take two buses. However coming home there was a GO
bus at the terminal which would take me to the Gwillimbury GO Station. Now even that is being removed. ALL buses are now being routed through the GO train station in Newmarket.

Thousands of people daily travel to the court or the administration buildings ( a new one is just being completed) but GO has removed ALL contact with this portion of Newmarket.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:08

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar

Anonymous
Oct 28, 2019 - 12:33

Can you make a commitment to more consultation, policy and programming focusing on racialized communities, especially with a poverty framework? Transit has been going toward decreasing access to public transit for folks who need it most. A commitment to access and equity will be beneficial to all, including folks who are not equity seeking.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:44

Metrolinx is committed to being open and transparent with all communities. For example, we host Metrolinx Town Halls which provide customers and residents with the opportunity to ask our leadership questions about Metrolinx services, regional transit planning and anything top of mind for you. 

Metrolinx has also implemented a number of initiatives to help reduce transit costs, such as allowing kids 12 years of age and under to ride on GO trains and buses for free and reducing PRESTO fares for trips up to approximately 10 kilometres to $3.70.

Anonymous's avatar
Oct 28, 2019 - 09:54

The former Minister of the Environment stated that UP express would be electric by 2017. There is zero work going on to electrify any GO or UP service. There is no call for tenders for new equipment (the UP trains are NOT convertible despite Metrolinx’s claims otherwise) nor is there work beginning to electrify the UP corridor despite all environmental approvals being completed long ago. When will contacts be let for electric trains and overhead wires? 2017 is long gone.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:40

We are in the process of procuring the OnCorr contract which  includes electrification. The OnCorridor Works project includes the new infrastructure required to facilitate the delivery of expanded and improved GO rail services, including two-way, all-day service every 15 minutes over core segments of the GO rail network, as well as the operations and maintenance of the GO rail network. 

The On-Corridor Works project is being delivered using the design, build, finance, operate and maintain (DBFOM) Public-Private Partnership (P3) model. Bid teams will be required to submit proposals to realize the performance objectives of the GO Rail Expansion. As outlined in Ontario’s 2019 Budget, the Ontario Government will look to the private sector to propose innovative approaches to meet future GO Transit rail service levels, including opportunities for technology that could be used to electrify core segments of the GO Transit rail network, such as an overhead catenary system or hydrogen fuel cells. Once the team is selected, final infrastructure and service plans will be made available.

Anonymous's avatar
Oct 28, 2019 - 10:29

Metrolinx fails to realize that presto cards are stressful to use for riders with disabilities. As a rider with a disability I can attest to presto being very stressful and horrible to use. I want to be able to save the by buying a monthly Metropass, I refuse to buy a monthly pass on a plain presto card.

Can Metrolinx/presto please look examine having a monthly printed ttc presto card with the month and year printed on card itself that’s visible on the front of the card

If metrolinx/presto respect riders with disabilities metrolinx/presto will have a monthly printed ttc presto card with the month and year printed on the card itself that’s visible on the front of the card.

It is unfair metrolinx/presto forced riders onto a plain styled Presto Cards: for rider with disabilities the best way to show respect is by having a monthly printed ttc presto card with the month and year printed on the card itself that’s visible on the front of the card.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:43

Ensuring that PRESTO is accessible for all customers is a priority for us. 

Monthly Passes and 12 Month Passes are available on PRESTO and give customers the same unlimited travel benefits as the Metropass and more. If you choose to register your card and set up an account, you can protect your balance in case your card is lost, stolen, or needs to be replaced – this is something you couldn’t do with a Metropass. With a PRESTO account, you also have the option of setting up the Autorenew feature so that your Monthly Pass automatically renews each month for added convenience. We’re also continuously adding to our PRESTO Perks program, which gets you discounts off of major events and attractions throughout the region just by showing your card.

You can purchase a Monthly Pass at any Shoppers Drug Mart location, from a PRESTO Fare Vending Machine or Self-Serve Reload Machine at all TTC subway station entrances, online at prestocard.ca or using our PRESTO App. The 12 Month Pass is available online at prestocard.ca.

Anonymous's avatar
Nov 8, 2019 - 08:01

Is Metrolinx planning on improving their bus facilities. Specifically, Ottawa has demonstrated side of highway rapid bus stations. Right now the route 25 to Kitchener spends a large fraction of its runtime (at times over 20%) detouring off the highway to park and ride facilities. If these facilities were designed more efficiently, and located at the side of the 401 they could be visited for nearly no time. A 20% decrease in travel time would be meaningful, and cheap to achieve, relative to other investments (highway widening, dedicated lanes). Will this be considered and investments made?

As a side note, Mississauga's dedicated transitway (at Erin Mills and Winston Churchill) seems poorly designed with GO Buses waiting up to 7 minutes (I timed it, as I watched my connecting bus go past) to turn into the park and ride facility. Why was that facility so poorly designed, and why has GO chosen to service such a poorly designed and time consuming facility?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:08

Thanks for your feedback. We are currently reviewing our park and ride lots, and in the process of developing a strategy that will address the location and design of park and ride lots in our service area. 

Anonymous's avatar

Since the September service changes, westbound Kitchener line passengers between Bloor and Malton have to deal with a 68-minute gap in service between 17:45 and 18:53. Before the changes, it was a much less painful 50 minutes. Are there plans to reduce the gap any time soon? There's an equipment move from Union to Mount Pleasant right after the 18:53, couldn't it be run earlier and opened to passengers?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:05

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Oct 28, 2019 - 10:46

Can you please improve GO way-finding signage?

I use GO trains and buses more frequently as I have recently become car-free. Because I am an independent consultant, nearly every trip I take differs from every other (i.e., not the same "commute trip" each day). This makes me especially dependent on way-finding for my trips. Way-finding means online/app tools, which are plentiful and suitable. It also means signage for the “last 50 meters”. I find GO signage very poor in the cases I have experienced so far. These cases are:

[1] The York Mills GO-bus station (the TTC operator there informed me: "GO signage is terrible", as he sent me up the wrong stairs)

[2] The Bramalea GO-bus station (the bus signs have large characters for the bay number (useless) and tiny letters for the route number (which I critically needed to see where to stand in the rain))

[3] Union Station (construction is an insufficient excuse; the signage condition at Union is the most egregious). These are the only three I have experienced so far, making GO signage deployment zero for three.

TTC has a huge staff contingent with big information vests guiding users. GO needs that or better signage.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:43

Thank you for your feedback. We know that signage and other wayfinding tools at some of our stations can be difficult  for our customers, both due to limitations of the design and placement of signs, but also because of a lack of consistency between the wayfinding tools each transit provider in the region uses. Recognizing this, Metrolinx initiated the Regional Transit Wayfinding Harmonization program with the aim of not only designing a world-class, customer-centred wayfinding system, but also to have each operator in the Region adopt it on their own networks. 

We are also working with the City of Toronto to address wayfinding challenges at Union Station. However as the City owns the station, they currently have control over signage in the station .

Anonymous's avatar
Nov 11, 2019 - 15:59

What is the plan for the new mobility hub at Kipling? How many buses will be entering and exiting the hub and which street will they use? Has there been any public consultation specifically for the number of buses and increase in traffic in the area? What about environmental reports...where can I find an environmental assessment for this site or for the changes, ex: way more buses in the area. When is this scheduled to be done?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:10

The Kipling Mobility Hub is a new multimodal transit hub that will provide seamless integration between TTC, MiWay and GO Transit. We are currently working on the Operating Agreement between Metrolinx and MiWay, however, buses will access the new terminal using Subway Crescent. The project is expected to be complete by the end of 2020. All studies, including a feasibility study, can be found here: http://www.metrolinx.com/en/greaterregion/projects/kipling-mobility-hub.aspx

Anonymous's avatar

Currently the service between Port Credit and Guildwood (Lakeshore West and East lines) operates at every 30 min. This is a 33 km distance centred on the largest city in Canada, yet service is every 30 min!

In Toronto and the GTA, public transit is more and more important due to single vehicle congestion (gridlock) and the need to reduce carbon emissions.

In addition, along this route we have seen enormous expansion in condominiums (please refer to: https://www.theglobeandmail.com/real-estate/toronto/toronto-condo-growth...) and many more are being planned, for example Lakeview developments.

Clearly, the existing 30min service does not meet the current needs.

My 1st question is: Can the timeline to increase service on these lines to every 15 minutes be accelerated?

My 2nd question is: Is is possible to add extra rush hours trains that short turn between Port Credit and Guildwood stations to alleviate the current needs which are not being met?

My 3rd question is: There are more frequent (every 10 minutes) and express trains offered from more distant locations. Why is there a discrepancy in service to these areas as compared to the Lakeshore West and East community from Port Credit to Guildwood?

Thank you

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:10

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar

On the Richmond Hill GO line, they recently opened the Gormley GO station, in the outskirts of Richmond Hill/Stouffville. Now they are opening another station even further north (Bloomington) later. In what was mostly a rural area of the Gormley area in Stouffville has now turned into an area where more people are driving and it is attracting more housing development outside the GTA. Why is Metrolinx opening stations where there is low density and not looking to areas where GO Trains are needed most (e.g. Bowmanville)?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:08

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Oct 28, 2019 - 09:58

With work proceeding on a station at Mount Dennis, many in the Weston Community are concerned about the future of Weston Station for UP and GO. The former minister of Transportation promised that the Weston Station would remain. What are Metrolinx’s plans and will the public have input in any decisions about the future of Weston Station?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:40

We are pleased to let you know that GO and UP trains will continue to service Weston GO Station after Mount Dennis Station opens.

Anonymous's avatar
Oct 28, 2019 - 20:27

Again I ask that there be more late night service back to Kitchener. Concerts end after 11pm. The latest weekday bus that will connect to the number 25 at Square One is 10:50pm from Union and 11:20pm on the weekend. I always end up missing the end of the concert and even if it was finished before that you still have to make it from the venue to the station. And again if the bus does not stop at Sportsworld, there is no downtown parking in Kitchener that late. And there are no local buses running that late either. Every time there's an announcement of increased service I have hope, but still nothing useful ever comes from it and no changes at all on route 25. To solve this is easy. Have an express bus from Union Station to Kitchener, making a stop at sportsworld by request, departing at 11:45pm, or have one leaving Square One later at 12:40am Check your comments on facebook, though I prefer option one and I'm sure many more people would too and they would take transit to Toronto and back after a concert if they knew there was an option available to them which right now there isn't. There at plenty more people saying the same thing.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:05

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Oct 28, 2019 - 10:09

Can you please provide detailed plan with proposed schedules and timelines for adding express trains on the Barrie line? Several years ago Aurora to Union was 48 minutes, now it’s 54 minutes. It will be over an hour with more stops coming in the next few years. Express trains are needed during rush hour to help alleviate the increase in commute time.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:40

We add service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic and available equipment.  Express service is especially challenging on the Barrie line because there is primarily only one track along most of the corridor. Express trains would ulitmately ultimately catch up to an all-stops train without a way to bypass. 

Learn more about our GO Expansion Business Case, and stay tuned for more information about this program as we work with the Government of Ontario  to deliver it.

Anonymous's avatar
Oct 28, 2019 - 09:18

The Minister of the Environment placed a condition on Metrolinx that Tier 4 Locomotives be the only type used on the Georgetown (now Kitchener) line once they were available. Metrolinx now owns and runs at least 8 of these locomotives. They are NOT on the Kitchener line. Why is Metrolinx in violation of the Minister’s order, and what will Metrolinx do to comply with that order?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:40

Metrolinx cannot run the Tier 4 locomotives on the Kitchener line yet because our tests continue. During testing, they are run as a pair of locomotives and the layovers at Kitchener and Georgetown do not have tracks long enough to accept a consist with 2 locomotives. 

danny82's avatar
Oct 28, 2019 - 09:37

I don't think anyone should have to wait longer than 10 minutes for any bus. Are you going to ensure this for all bus routes? Also for bus terminals, you get kicked out of bus terminals before buses stop running. I don't think this is fair because in the winter it's freezing and no one should have to freeze while waiting for a bus. Please keep all bus terminals open 24/7

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:40

Waiting is never ideal - you should be able to rely on GO Transit to be on time. While some bus delays are within our control, many are not, including those caused by extreme weather events and traffic. We are constantly monitoring real-time performance and often modify our schedules to improve practical reliability. We don't manage all the terminals we serve, but we will take your feedback to those who manage our stations and terminals.  

Anonymous's avatar
Jan 16, 2020 - 10:48

Although you claim service on the Stouffville line has increased, it has actually been reduced for people travelling to or living in the town who could previously access direct bus services every half hour during off peak and on weekends between Stouffville and Union station. Often it's only hourly and on many trips passengers are forced to change from bus to train at Mount Joy, making it a longer and much less convenient trip. There's also no way of knowing if a bus is late or cancelled when the station is closed because you don't provide digital information outside the building.

Anonymous's avatar
Nov 29, 2019 - 22:59

According to Vester, Metrolinx is rethinking the Yonge North subway extension route as currently configured, with the thinking there could be more “bang for the buck” with an alternate route. By rethinking the extension route, that would waste all the assessment that has been done at the proposed locations and new money will need to be pour in for the alternatives. Not only is this wasted money, but also our time who have been waiting for this over 10 years. Please address all the york region residences in terms of the alternate routes and stop moving goal posts so cities can properly plan for the future.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:15

We are moving forward with the Yonge North Subway Extension and are still tracking toward a 2029-30 completion date. Yes, we are looking at ways to maxmimize benefits and control costs, and the existing alignment option is still something we are advancing through our business case planning process. We are leveraging past planning work for the project wherever possible, and we will have more information to share when we release our updated business case in 2020.

Anonymous's avatar

Is there going to be a delay with the Eglinton LRT? If yes, what is the delay?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:15

Together with our constructor, we are working to ensure the Eglinton Crosstown LRT Project remains on schedule for completion in September 2021. 

Anonymous's avatar
Oct 28, 2019 - 12:43

When Metrolinx is planning to initiate the conversations around fare unification between TTC and YRT?
GTA is too large (and ever growing) to ignore this immense need.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:44

Through various forums, Metrolinx has been working with GTHA transit agencies on advancing regional fare integration and to address some of the barriers facing fare integration in the region, of which the YRT-TTC fare barrier is a key focus. However, TTC and YRT are independent agenices who are responsible for their own fare policies. We'll continue to provide support to our partners and further the discussion around fare intergration in the region.

Anonymous's avatar
Oct 28, 2019 - 11:14

When are the trains going to be electrified? The government committed to this long ago, plus electrification is and has been integral to all the various transit plans. When will the province actually get moving on electrification?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:44

We are in the process of procuring the OnCorr contract which  includes electrification. The OnCorridor Works project includes the new infrastructure required to facilitate the delivery of expanded and improved GO rail services, including two-way, all-day service every 15 minutes over core segments of the GO rail network, as well as the operations and maintenance of the GO rail network. 

The On-Corridor Works project is being delivered using the design, build, finance, operate and maintain (DBFOM) Public-Private Partnership (P3) model. Bid teams will be required to submit proposals to realize the performance objectives of the GO Rail Expansion. As outlined in Ontario’s 2019 Budget, the Ontario Government will look to the private sector to propose innovative approaches to meet future GO Transit rail service levels, including opportunities for technology that could be used to electrify core segments of the GO Transit rail network, such as an overhead catenary system or hydrogen fuel cells. Once the team is selected, final infrastructure and service plans will be made available.

Anonymous's avatar
Nov 12, 2019 - 18:03

How much future compatibility is Metrolinx and Crosslinx building into the Kennedy Station terminus of the Crosstown LRT with regards to a future extension eastward?

In other words, are steps being taken with current construction to make the Eglinton East LRT easier to extend from Kennedy, even though that extension is not yet funded itself?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:10

Yes. The all-new Kennedy Station has been designed to accommodate and to integrate with the future extension to the east. 

City of Toronto is managing the east extension – Metrolinx, both the Policy and Planning departments as well as the Eglinton Crosstown Light Rail Transit project team have been part of the consultation process.

You can find useful information under the Eglinton East LRT’s website: https://eglintoneastlrt.ca/ 

Anonymous's avatar
Oct 28, 2019 - 10:04

VIA has expressed a desire to stop at Weston Station on trips (4 per day) to and from Sarnia/London. This would allow passengers a much shorter trip to Pearson Airport. Metrolinx has steadfastly refused to allow VIA to stop in Weston, claiming that VIA dwell times would disrupt other services. Surely Metrolinx can find a way to allow 4 more trains to stop in Weston each day. What is being done to address this?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:40

When we launched UP, we took an initial look at accommodating VIA service stopping at Weston Station but due to the impact on GO and UP service it is proving to be difficult. We continue to work with VIA to find future ways we could accommodate VIA passengers.

You may also be interested to know that we are working with the Greater Toronto Airports Authority (GTAA) to explore potential rapid transit connections to Pearson Airport’s proposed Regional Transit and Passenger Centre.

Anonymous's avatar

Just this past weekend, the Stouffville Line has received yet another "increased service" via the implementation of hourly go trains during the weekend as well as evening service during weekdays (removing most evening buses).

However, traffic during the weekend and evenings is much much better on the highways. Where a trip served by the Go Train would take an hour, a trip served by Go Buses would take a little bit over half an hour. Has this significant (double!) increase in commute time been considered? It seems that there hasn't been any public consultation on whether this "increased service" really benefit the commuters who actually use these evening and weekend services.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:08

We’re enhancing transit scheduling to make life easier for those travelling within the Greater Golden Horseshoe. As our region continues to grow, there is a need to increase GO Train service so that we have alternative ways to travel than driving. Increasing sustainable trip options is an important part of an integrated regional transportation network.

The expansion of weekend rail service throughout the region will help offset the impacts of increasing highway congestion and make transit a more attractive option every day of the week. Stouffville residents no longer need to worry about construction or winter weather, and can enjoy the convenience and comfort of weekend GO Train service along the Stouffville line.

Anonymous's avatar
Oct 28, 2019 - 20:25

Recently over the past few years, the GO Stouffville Line has been getting more and more service. This is primarily a good thing, but the problem is the focus on more and more trains. With the addition of hourly weekend service, this will mean more trains running through a very densely populated area along the Stouffville line.

Why does Metrolinx have to focus service additions on GO Trains? Though trains carry more capacity, the trains are very loud as they blow the horns at almost every crossing. The increasing consistency of the trains also causes a lot of traffic at the at-grade crossings every time a train passes. The pro with buses is that buses can serve local stops instead of a set GO station, it can detour if there is a delay, and the buses will not have to blow train horns.

Please reconsider your plans of your GO expansion projects and think about residents and commuters with public consultations. As well, there was no public consultation and the weekend hourly train service announcement on the Stouffvlile line came to the public as a surprise.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:44

We’re enhancing transit scheduling to make life easier for those travelling within the Greater Golden Horseshoe. As our region continues to grow, there is a need to increase GO Train service so that we have alternative ways to travel than driving. Increasing sustainable trip options is an important part of an integrated regional transportation network.

The expansion of weekend rail service throughout the region will help offset the impacts of increasing highway congestion and make transit a more attractive option every day of the week. Stouffville residents no longer need to worry about construction or winter weather, and can enjoy the convenience and comfort of weekend GO Train service along the Stouffville line. 

With respect to whistling, whistle cessation has been implemented at 11 of 13 rail crossings in the City of Markham. Metrolinx is working as expeditiously as possible with the City of Markham and their contractor to complete the necessary work require in order to implement whistle cessation at the two remaining rail crossings - McCowan Road and Bur Oak Avenue.

Anonymous's avatar

Anonymous
Oct 28, 2019 - 12:41

When is Union Station going to be finished? It's been 10yrs that this face life project has been going on. The mess, the confusion, the constant track changes - it will make any sane person go mad.

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:44

Union Station is the nation’s most important passenger rail centre. It serves about 350,000 people each day. So renovating its 80-year-old train shed – the rail shelter and platforms at the core – is not easy. 

There are four separate projects happening concurrently at Union Station. Work to open the Bay Concourse is well underway and is scheduled to be complete in May of 2020. This will provide some much-needed relief for customers getting off and getting on trains. The new Union Station Bus Terminal is scheduled to open in June 2020. While the Union Station Enhancement Project, which will add a new plaform, south concourse, and stairs and elevators is set to start in 2020.

Platform changes can happen at any time. Sometimes related to construction, sometimes related to operations and other factors. We recommend that customers always check the departure boards before heading to their platform. 

Anonymous's avatar
Oct 28, 2019 - 10:19

Will there be an extension past Bloomington Sd Rd say to Mount Albert or Brown Hill (Ravenshoe Sd Rd) in the future

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:43

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Kevin's avatar
Nov 2, 2019 - 02:12

The buses between Union and Mount Pleasant (and beyond) are often crowded beyond what feels safe for a bus travelling on our highways. When will the whole line (and the entire GO bus system) be converted to double decker buses?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:08

Thank you for letting us know about your experience. Your safety and comfort is important to us, and we do try to accommodate where we can. Adding double-decker buses on trips requires ensuring there's clear passage for the tall double-deckers along the entirety of the routes - this includes bridges, wires and trees. Where bridges are not an issue, we are working with municipalities and utilities to trim trees and raise wires. We encourage you to consider train service. Our trains can hold siginifcantly more people than our buses and in September, we introduced evening service on the Kitchener line.  Something to consider. 

Anonymous's avatar

Anonymous
Oct 30, 2019 - 18:08

You don't have any Toronto Council members on your board and the public can't make deputations at your meetings. If you take over transit delivery in Toronto don't you think you should be more democratic and accountable to Toronto transit riders?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:05

Metrolinx will develop detailed consultation plans and activities as more details about the project are finalized, just as it has done for the Eglinton Crosstown LRT, GO expansion and other LRT and rapid transit projects being built throughout the region.

There will be many opportunities for people to provide input and learn more about what the project means for them throughout its lifecycle. These will include an array of in-person and online outreach activities such as public open houses, community pop ups, regional town hall meetings, information sessions, newsletters, and web and social media updates. We will advertise these opportunities in a variety of ways to ensure people know how they can engage with us.

Anonymous's avatar

The TTC has infrastructure in place to move passengers from the Bloor Line to the University line without changing trains.
This would relieve crowding on the platforms at Bloor Yonge and St George Stations.

Given that world class subways such as London run "different train lines" on the same tracks. Would you please propose a pilot project on the TTC to use the existing infrastructure, relieve crowding, improve safety and travel times for those who travel east and west in Toronto?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:08

Metrolinx is a regional public transit provider for the Greater Golden Horseshoe. We helps commuters get to where they need to go better, faster, easier, while also operating GO Transit, UP Express and PRESTO.

For any TTC-related matters, we encourage you to reach out to them at 416-393-3030 or complete a feedback form at ttc.ca/feedback/otherSuggestion.action.

Anonymous's avatar
Nov 5, 2019 - 09:40

If we get to Whitby GO station any time after 8:45, there is no parking left. Even the overflow lot at the community centre is full. Are there plans to increase parking availability for Whitby?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:08

The Lakeshore East line has seen a 10% increase in ridership over the last year or so as a result of increase in service. This has increased the demand for parking at some of our stations along that line, including Whitby. 
 
We have approximately 3,000 parking spaces at Whitby GO. Of those parking spaces, we rent approximately 500 spaces from the Town of Whitby in addition to the 300 spaces at the Iroquois Park Sports Centre. We also have a lot with 250 that has been unavailable since 2018 due to improvements being made to the 401 in Whitby, including replacement of Brock St. bridge.
 
We’re actively looking at various long-term solutions to address the parking pressure at Whitby and should have news in the future. 
 
In the meantime, we are inviting customers to also explore other options to get to the station while we assess—biking, walking, carpooling, local transit or car share services. Customers can ride local transit at reduced cost when transferring to GO.  We also have paid reserved parking for customers. 

Anonymous's avatar
Oct 30, 2019 - 15:07

Why are Go Trains still pounding on the horn along the Stouffville line. Their is no consistency between operators for how often or long they sound the horn. Some pass quietly and some lay on it purposely thought-out our neighborhood. Can anything we done to keep the horns to a minimum?

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 12:05

Whistle cessation has been implemented at 11 of 13 rail crossings in the City of Markham. Metrolinx is working as expeditiously as possible with the City of Markham and their contractor to complete the necessary work require in order to implement whistle cessation at the two remaining rail crossings - McCowan Road and Bur Oak Avenue.

However, rail operators may still utilize the horn and bells for safety reasons such as weather, animals or trespassers within the Right of Way, authorized personnel working on the track, or any other potential safety concern.  

Abdul Rehman's avatar

Abdul Rehman
Oct 28, 2019 - 14:55

I am keen to know the timelines and progress on the development activity for go train taking directly to Bowmanville

Metrolinx's avatar

Metrolinx
Dec 4, 2019 - 11:47

One of our other goals is to find a way to get more rail service to communities beyond Oshawa as quickly as we can, and to do so with an all-day service. The original plan from a few years ago was for limited service in the morning and evening peaks only. The options that we are considering as part of the Initial Business Case (IBC) include operating train service throughout the day. We continue to work closely with our municipal and freight partners to test which options are most advantageous, balancing both the benefits and costs, to achieve this very important rail extension.