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Ask Metrolinx, May 2, 2019

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Questions may be submitted to April 30, 2019. 

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Bill's avatar

Apr 16, 2019 - 19:01

When will we see construction of the rail bridge components and new train stations for the lakeshore east east expansion?
The expected delivery date is quickly approaching and there does not appear to be much progress beyond a few park and ride lots

Brigitte Leung's avatar

I have been taking the go train for 35 years commuting to Toronto from Pickering and moving east over the years. I now live in Courtice. I started taking the go train when there was only Lakeshore East/West. Over the years, I have seen massive expansion yet 35 years later, I am still waiting on the Lakeshore East expansion to Courtice/Bowmanville which is scheduled for 2026, after I have retired. While the rates weren't quite as high as they are today, if you calculate $4800 (cost per year) x 35 years = $168,000 is close to the amount I have paid to Go Transit over the years. I pay $20 a day and have to drive to Whitby from Courtice because of the lack of parking at the Oshawa go which has been going on for years. (I do not think walking a mile for parking is acceptable, ie., the relief parking.) Many of us are in this situation and we are adding to the already congested 401 west by having to commute to a go train station outside our city/town. You already have our fare and you know this because this is our only form of transportation to Toronto, hence having us wait another 7 years! Well, for me 7 years too late because I will have retired and no longer need a go train station in my town. Not a happy Go Transit Commuter!

Anonymous's avatar
Apr 17, 2019 - 14:37

Is there a long term plan to freeze travel rate hikes? There has been an expansion in services but as new people join our communities, the ridership has been on the rise as well to help with offsetting some of the cost. Tariffs have been growing at higher than average inflation rates we are experiencing in the economic market. It should be acknowledged that GO in general is preferred mode of transportation for people living in the suburbs and while it is a welcome change to see decrease in fares for shorter trips, this 80-20 tactic is only driving overall commuting costs in one direction - upwards!

Claudia Veloza's avatar

Apr 17, 2019 - 10:08


I recently moved to Bowmanville, and would be interested in learning about the plans to extend the GO (train service) to Bowmanville.

thank you,

Anonymous's avatar
Apr 17, 2019 - 10:33

Recently a new Lake Shore East train was added to the schedule for the morning commute. Is there any talk about adding additional trains earlier in the morning? Using the Pickering stop times as a reference, it would be helpful to have a train stop there between the 6:31 and 6:52am or between 5:22 and 5:56am. I often take the 6:52am train and it's usually packed to standing room only. When you pay so much for this service, it's frustrating to have to stand for a 30+ minute ride. Additional early morning trains would also be helpful for people who need to get to work between 6-8am rather than 9am. Thanks.

anonymous's avatar

Numerous passengers commute daily for work from Ajax and the Durham Region to Toronto Union as we have no other choice. The current fare is extremely expensive for commuters and especially for parents who work in Toronto and also have sons/daughters who take the Go as they are students attending university in Downtown,Toronto. There are more than enough commuters in the Ajax area so Go transit is pulling in hefty fares daily. Go Transit should review the fares for long distance commuters and reduce them especially where the ridership is high. Thanks

Laura's avatar

I understand from the Metrolinx advertising that weekday service on the Lakeshore East corridor is 15 minutes or between during non rush hour and even better during rush hour. I am wondering why if this is the promoted practice, there is a train to Oshawa at 3:15 pm and not another train until 4:00 pm. This falls in neither the rush hour or non rush hour guidelines. Could someone please explain why there is a 45 minute gap between trains at the start of rush hour?

Anonymous's avatar
Apr 17, 2019 - 14:23

Wondering why train fares are constantly going up but unless you get on in Whitby or Oshawa in the morning you can't get a seat on morning trains. Evening trains are even worse. People are standing in the upper levels of the trains....this is unacceptable for people paying almost $10 per ride.

Tanya Tilcox's avatar

Apr 17, 2019 - 14:57

The recent fare increase to those who have no other choice but to take GO trains is a real insult. Those passengers living within 10 km have a choice - TTC. Why is Metrolinx competing with TTC when the huge majority of the fares come from long distance commuters? In addition, in a time when we are supposed to reduce the carbon footprint and think more about the environment, instead of making transit an affordable option, Metrolinx raises fares and encourages more people to drive! Not impressed.

Anonymous's avatar
Apr 17, 2019 - 10:57

It is 2019, given how pricey Go fares are, when will there be free wifi on Go trains and Go Buses? What ever became of that wifi pilot last year? Many of us do not have data to use and having free wifi would be extremely helpful, especially since kids under 12 and under are free on the Go trains. Anything to keep people a bit more quiet and entertained would be helpful!!

Chris Mackie's avatar
Apr 17, 2019 - 14:22

Could Presto machines be available at platform level near the top of each staircase or elevator at Union station? I ask because recently I was distracted and forgot to activate my card.
There should be some alternative for a passenger apart from leaving the train to return to the concourse level to find a Presto machine.
Thank you for considering this suggestion.

Anonymous's avatar
Apr 18, 2019 - 12:34

Will Go Trains have wifi soon? What happened to the pilot project? I feel like this would be a nice feature to have considering the price we pay. Via Rail provides wifi, just saying.

JJ's avatar
Apr 14, 2019 - 20:42


I'm curious to know about the current status for two early GO pre-RER tenders, as it's difficult to find comprehensive data on the state of RER work in general.

1. Union Station Rail Corridor West: Apparently this started the tendering process in 2017 but still apparently hasn't been awarded
2. Union Station Enhancements for Platform 24/25, level boarding, etc.: A winning bidder was supposed to have been selected in late 2018 (as announced in April 2018) but it still hasn't closed

Would it be possible if Metrolinx could provide a simple table in their reports with the current status of each RER component? Something with the headers of "Tender ID", "Description of Content", "Status", "Target Completion Date", with each component listed below.

The TTC usually does this, and this would help tremendously with the transparency and ability of citizens to know what's currently happening at Metrolinx.


benspeedman's avatar
Apr 16, 2019 - 00:38

There is a new bus terminus being constructed adjacent to Markham Stouffville Hospital.

Can we expect the Pearson Express route 40 service to expand east to this location?

Thank you.

Danielle's avatar
Apr 17, 2019 - 10:09

Currently the Go Station parking on Oshawa has expanded down the road.
1. Is there any consideration being given to creating a parking structure or a stairway from overflow parking to the west end of the platform?
2. What is the cared for path between the overflow parking lot and the regular train? I've done many winters on this route, and I haven't figured out where the station starts taking responsibility for a pathway. Are we expected to wander diagonally through the parking lot? The pedestrian pathway down the middle of the lot ends before the back of the lot, and without a sidewalk along Bloor Street, there is a rarely a safely maintained path to the train.

Ankit Patel's avatar

Apr 17, 2019 - 10:13


why can't the Metrolinx train coordinator make the decision in public favor?
- Few weeks back there was a pedestrian accident east of Guildwood or Eglinton. all the train to Scarborough, danforth, and eglinton were cancelled, but they were running express to pickering. are these train starts flying after eglinton or they are on tracks?
- Medical emergency on the train. recently also delayed by 35 mins on the train because of medical emergency. I do feel for the person who needs help, but I believe the train ambassador should also think for the person who requires help. the train we were on was express to eglinton. the person required medical emergency just close to danforth station. the train was stopped at scarborough station for 25+ minutes to wait for ambulance to arrive. I think the coordinator and ambassador should have all the knowledge for where the paramedic center are on their route. there is one paramedic center right across from Eglinton Go Station. which means the train could have arrive at eglinton station in less than 5 minutes and the person would have treated in time without waiting 25+ minutes for the ambulance to arrive at scarborough station.

Caroline Konecny's avatar
Apr 17, 2019 - 10:13

There is supposedly 15 minute service on the LE line, however there are NO trains between the 3:15 PM and the 4:00 PM that go beyond Pickering. This is a critical time of the start of the rush hour commute. Adding a 3:30 PM and/or 3:45 PM train would take some of the pressure off of the 4:00 PM train. With our costs increasing (to subsidize those who live in the Toronto area - who have alternative transportation available), it would only be fair to have at least equitable service.

KW's avatar
Apr 17, 2019 - 10:18

How does GO Transit justify an increase in the fares every year when the GO trains are routinely late or cancelled due to signal, switch and equipment issues? There are daily issues on the Lakeshore East line and when you are paying almost $20 per day to ride the train it should not constantly have problems!

Anonymous's avatar
Apr 17, 2019 - 10:19

We see a lot of ads for trains every 15 min but there are none during peak hours. Train leave Union Station at 3:13pm making all stops to Oshawa. Next train is 3:43pm which stops only at Pickering station goes out nearly empty compared to the 4:00pm train, next train to Oshawa is 4:00pm that is about 45 min after the 3:13pm train. Will you put on the schedule a train that either makes all stops to Oshawa at 3:30pm or ideally an express train at 3:30pm.

Yvette 's avatar
Apr 17, 2019 - 10:25

It does not matter which train on the LE line during rush hour am and pm they are never on time.
They are either holding outside union during rush hour am and holding through out the line on PM rush hour.
Why is this and what is being done to correct it?

Paula Farnsworth's avatar
Apr 17, 2019 - 10:25

Who, in their right mind, thought that these new seats were necessary and comfortable. They are hard as rock, much shorter in leg length so your knees are almost hitting the person in the seat facing you and so hard on the back for a shorter person. There's less room in the middle level of the car because of these seats. The head rest is so far above mine own so they make no sense to me what so ever. They were such a waste of funds. I've traveled the GO for 40 years and have never been more uncomfortable. I've asked many friends/strangers how they feel and they have all agreed. What was wrong with the old design?

Heather's avatar

Apr 17, 2019 - 11:00

Is the Oshawa GO station at Bloor moving to a new location? If so, what is the expected date?

Michael MacChesney 's avatar
Apr 17, 2019 - 11:39

What is the status of the expanded Go Train service to and beyond Stouffville. is the 2nd track being installed?
Where will the station be in Innisfil and will it be a double track there, as well??
Thank you, MMC

Jim Bate's avatar
Apr 17, 2019 - 12:54

When will Metrolinx and Region of Durham construct cycle access to the Oshawa GO Rail Station on Bloor Street from Oshawa.

ie Multi Use path on the west side of Stevenson Road from Gibb Street to Bloor Street. Removal of the center turning lane painted lanes, where there is no place to turn, under the Stevenson Road bridge and placing a Multi-use Path on raised platform, curb height, on the south side of Bloor Street under the Stevenson Road bridge and a Multi-use path in south boulevard of Bloor Street to the GO Station. The train station has been there for many years and I am still not able to cycle there safely or legally.

Anonymous's avatar
Apr 17, 2019 - 14:23

What is the status (age/architecture) of power distribution redundancy/UPS related to critical (traditional modem interface) equipment to the control systems. Seems like if someone turns on a toaster at Mimico or Scarborough there are "switch problems". Are you able to comment on control/power redundancy with disaster recovery taken into account including a refresh of antiquated control communications?

Janet Fortin's avatar

Doug Ford did not mention the extension to Bowmanville when he spoke of his Transportation plan. Is this extension still going to happen. If not will the Oshawa Go parking lot be upgraded to a tiered parking lot like Pickering, Ajax and Whitby. Commuters park far away from the train station as there are many reserved parking spots near the Go train. There are only (2) exits from the Oshawa parking lot and the traffic is jam packed if you don't run to your car and get out as fast as you can.

anonymous's avatar

The ridership is very high from Ajax to Toronto Union on a daily basis as students and employed commuters have no choice but to use the GO train. Why is the fare so high for long distance commuters even though Go Transit is pulling in significantly high fares daily from these commuters? Why can't Go transit be reasonable in the face of such high ridership and reduce these long distance commuters fares?

anonymous's avatar

Apr 17, 2019 - 15:06

Wondering when Union Station will be completed. Anyone that works along Bay Street will agree that the passage way on the west side of Bay is horrible to get through during rush hour. The Presto machines are not in good locations, like right at the doors so we have line ups getting through, or they are on street side so everyone trying to get to the tracks have to cross through the crowd (more like herd) of people, or there is very few (like for tracks 25-27) so everyone is lined up for 2 working machines to tap on.
The planning of this was poorly done, the stairs to tracks 25-27 feels like you are walking into a factory basement, that someone decided to paint white so it looks good. You would think that after all this time (10years) we would be further along.

anonymous's avatar
Apr 17, 2019 - 15:09

When is the LSE stations going to get track information screens on the platforms?
If you are standing on platforms from Pickering on and there is an announcement you can never hear the person, so it would be nice to have screens around so we can at least read what is being said.

Michelle's avatar

Apr 17, 2019 - 22:13

Will wi-fi be provided on trains?

Durham Region Cycling Coalition's avatar

What is being done to make the new and existing Durham GO stations safer for local Active Transportation users (including people arriving by bike)? We know that it is a combined effort by MetroLinx and region/local municipalities. If we are ever going to create a first mile, last mile transportation mode shift change, much more attention is needed to first make it safe.

O.S.'s avatar

The PRESTO student discount for GO Transit is really low compared to TTC and other transit agencies. For a trip between Ajax GO and Union GO, the student discount is only (8.31-7.63)/7.63 = 8.9%. This is extremely low compared to TTC which offers a student discount of (3.25-2.20)/2.20 = 47.7%! Why is the GO student discount so much lower?

Wayne Madden's avatar

Apr 18, 2019 - 14:43

Will the Durham Region Transit System be linked to Toronto Transit System under one fare system, and when?

Didier Luchmun's avatar

Apr 16, 2019 - 22:01

La gare d’Oshawa n’a plus assez de stationnement pour ses passagers?
Quand est ce que l’extension vers Bowmanville sera une réalité?

Karen Larocque's avatar
Apr 17, 2019 - 10:10

Will you be building a tunnel from the overflow parking lot at the Oshawa Go Station to the platform? If so, when will that be completed?

Rob's avatar
Apr 17, 2019 - 10:10

Has Hydrogen been considered... as an alternative to power trains and bus....?

Building Infrastructure for Electrical can be overwhelming......

Brenda Macey's avatar

There is currently no train that runs to Whitby after the 3:15 in the afternoon. Commuters have to wait 45 minutes until 4:00 to catch the next train. All the other schedules have trains that run every half hour or less. Why can't we have a train that goes from Union to Whitby at 3:40 or 3:45? The 4:00 train is quite crowded and frustrating.

Will you be putting in Presto machines on the platforms for easy access to the commuters.

Annonymous's avatar
Apr 17, 2019 - 10:13

You have recently reduced fares for short distance travels on GO trains. Would it be possible to reduce the fare for long distance commuters as well who deserve it more - as you know, their transport costs are very high and also they have no option but to take GO. Isn't it fair that you give them an extra bit of reduction in their fares as well? Thanks.

Lesly Notter's avatar
Apr 17, 2019 - 10:16

I want to know why there is a train from Union-Pickering only, M-F at 3:43 pm. If you need to go East of Pickering you have to wait 45 min. between the 3:15 and the 4:00. This is 45 min and doesn't fall in with the 15 min or 30 min schedule and does not address the customers' needs. The 3:43 should go straight through to Oshawa or start adjusting your times so that there isn't a 45 min. wait between trains. Why is it that you don't feel the need to address customers' concerns?

Also why does the 4:18 Stouffville train show up at 3:50 on Platform 27 at Union, while the LSE passengers are standing in the freezing cold waiting for the 4:00 train. There is no one even boarding that Stouffville train until at least 4:00. Wouldn't it serve your customers better to have the 4:00 show up earlier instead of an empty train waiting for no one show up 20 mins early in bitterly cold weather.

Frustrated LSE Passenger's avatar

Curious why the Lakeshore East line is riddled with all the system / track delays with switches since 2011 west of Whites Road and east of Guildwood. Why has this not been rectified and upgraded while one way rates constantly go up however commuters are always stuck at your mercy. Surprised no solution (proper one at that) has not been implemented to correct this ongoing issue, instead of using a band-aid to treat a amputation and wasting everyone's money.

This needs to have a proper solution implemented and one that is actually sustainable long term instead of sustainable for a fiscal quarter.

Rick C's avatar
Apr 17, 2019 - 10:39

Are there any plans to allow for quicker access from the overflow parking lot at Oshawa GO all the way to the platform? It takes 10 mins to get from the overflow parking lot to the platform and is exceptionally tough during the brutal winter days.

PH's avatar
Apr 17, 2019 - 10:50

Like others, we moved to Clarington in part because of the continued and very public Metrolinx and Government commitment to extending the GO service on the LSE line. Now, 10 years later, with limited options for express bus and extremely low capacity for parking at Oshawa GO Station (not helped by the terribly small west parking lot located almost 1km from platform,) it's forcing many people to drive even further to Whitby or direct to Toronto rather than use your service each day. I'd like to know how you evaluate the actual community need? Has any public survey been done about need for (or economic benefits of) expansion, other than direct to Presto and GO email lists at time of your annual Town Hall or in election year? Can you confirm that you are not holding back the expansion to Bowmanville based on number of customers currently on the buses and/or using park and ride? It is not an accurate reflection of the community need for it or the benefit it would bring in growing the community even further.

anonymous's avatar

Hi there,

The traffic situation in the Ajax Go Station has gone from bad to worse during the rush hour even with the new pedestrian crossing (a very short bridge which took like 3 years to build). Are there any plans with the city to address this particular issue? Are there new entrance/exits to be built in the future?

Susan Gibson's avatar

Apr 17, 2019 - 12:29

Will the go train from St. Catharines make stops in Hamilton?
I have grandchildren that live near the GO station in Hamilton and would love to take the train to visit. I live near the St. Catharines station.

Kevin Love's avatar
Apr 17, 2019 - 13:18

We need another LE train to run to Oshawa from Union, After the 3:15 train there are NO other trains until 4:00. Tempers are high, people push and it gets overcrowded. Other trains run more frequently and this is a rush hour time as well as some people start and leave early. Please consider adding that additional train perhaps 3:40-3:45?

Anonymous's avatar
Apr 17, 2019 - 14:35

I've talked with staff, who have expressed enthusiasm for this idea for a few years now, but nothing has happened. The idea is quite simple. Let passengers know, before trains leave the station (particularly at Union when trains may be a platforms for many minutes) that the upper level is the quiet zone. That way, passengers can select their seating area accordingly and upstairs passengers (who value the quiet time) won't have to wait for an announcement until after the train rolls.

Anonymous's avatar
Apr 17, 2019 - 14:45

The LSE Line is the worst performing line across the Go Transit system with an on-time performance of 85.5 % - meaning that 14.5% of its trains are not running on time. Go Transit's aim is a on-time performance of 94%.

How do you justify increasing prices while consistently delivering underperforming service to your customers on the LSE line? Coupled with changing the arrival times to "better reflect actual travel times" and your consistently poor communication, GO Transit has done a very poor job of servicing the Durham Region on the LSE line.

What are your concrete steps to improve service along this line to justify the increased fees your customers have to pay?

Tanya Tilcox's avatar
Apr 17, 2019 - 14:53

Metrolinx advertises 15 min service on the Lakeshore East line, yet there are no trains departing Union Station between 3:15 and 4pm that travel beyond Pickering, eg. Whitby. This doesn't coincide with the 15 min service advertised nor did this timing correspond with the previous 30 min service offered on the Lakeshore east line. This is a very busy time of day, approaching rush hour, and there is only one train departing Union Station at 3:43 but it only travels to Pickering. A 45 min gap between trains servicing stations east of Pickering is far too long and I would like to know what can be done to rectify this?

Kavi Bhunjun's avatar
Apr 17, 2019 - 17:33

When is the parking situation at the Oshawa GO going to get resolved? The west parking lot is very far (more than 10 minutes walk) and very inconvenient. Since the province is not moving ahead with the Lakeshore East extension, is there a plan to build a parking garage like the rest of the Durham region's train stations?

Tim Ralph's avatar
Apr 18, 2019 - 07:10

As other cities receive upgrades to their main corridors for local transportation (Ottawa, Kitchener, Toronto), will the Durham region also receive consideration for a more efficient, timely and comfortable form of transport for the highway 2 corridor other than buses which are full and brimming during peak hours? It seems to me that Durham could benefit from constructing an LRT along this corridor now before the anticipated growth makes such construction largely impossible.

Arlene's avatar
Apr 18, 2019 - 12:38

1. I understand that trains run every 15 mins now in the LE line. Why don't we make this every 20 mins to cut down on cost and instead make the 15:43 train to go all the way to Oshawa. It will alleviate the crowding in the 16:00 express train especially during the summer months when a lot of families travel by GO.
2. Maybe we can add on the announcement that families travelling with strollers should take the Accessibility car? There is just no room for the big strollers in the other cars.
3. Is there any chance that the Ajax GO be renovated to include other Entrance and Exits? This is a bottle neck because there is only one way to enter and exit the station.

Andrew's avatar
Apr 18, 2019 - 14:41

Is the new Government still committed to building the Lakeshore East Extension to Bowmanville? And if so, are there any updates on the timeline to get this built?

Curt Halen's avatar

Apr 17, 2019 - 08:52

What is happening to Toronto Mayor Tory’s plan to use existing GO commuter tracks for TTC transit purposes, in light of Ford’s latest announcement about Province’s new plans for Toronto subway lines?

Troy's avatar

GO trains operate through urban areas where they did not 15 years ago, some through villages not designed or prepared to handle the negative impact from the high volume of train traffic. The increased volume of trains is a concern for many residents living within close proximity to level crossings, and who endure loud train whistles day and night. Municipalities have limited resources to handle the impacts of regional transportation improvements and are reluctant to pass whistle cessation by-laws due to the liability and risk of increased taxes.

What mitigation or noise reduction approaches, other than whistle cessation by-laws, does Metrolinx provide to communities and existing residents negatively impacted by train whistles? How does Metrolinx balance safety and quality of life for its neighbours?

Dave's avatar
Apr 17, 2019 - 10:32

As you know parking at the Pickering GO site is at a premium. Many of us pay for a spot in order to have somewhere to park. The increased parking is great. However a local construction projects workers are using the south west area to park and go to work. They contribute nothing to GO transit. On any given day there are at least 30 vehicles parked there and it is growing by the week. Many complaints to metrolinx has seen nothing take place but lip service. Why is there not more action being taken?

Debbie Fung's avatar

Can GO/Metrolinx consider squeezing in an express or all stop train on the Lakeshore East Line from Union Station to Oshawa Station, between the 3:15 p.m. and 4:00 p.m. trains. The 3:43 p.m. train stops in Pickering and is not convenient for a lot of commuters whose work/school schedules makes it impossible for them to catch either of the aforementioned scheduled time trains and live beyond Pickering.
Thanks for adding back the 4:50 p.m. Lakeshore East train.
Thank you for your consideration.

Navrose Grewal's avatar
Apr 17, 2019 - 10:48

Hi, I want to know if there is planning to build Garage Parking as people are suffering due to insufficient parking at Oshawa Go Station.


Tim's avatar
Apr 17, 2019 - 14:30

Wondering why Go trains have to wait 10 minutes to get into Union Station on the Lakeshore East line in the morning. I understand that the station is under construction and there are less tracks, but if the train consistently sits outside of Union every day for 10 minutes or more, why don't they leave Oshawa 10 minutes later and arrive at Union when there is an empty track. I would rather leave 10 minutes later than sit on the track for 10 minutes every day.

Kathryn's avatar
Apr 17, 2019 - 14:34

How can you justify asking for an increase after the lack of service we had all winter. We actually continue to have poor service as everyday we sit outside Union Station waiting for the mysterious signal to continue.

This winter was horrendous for your paying customers and there has been no response to the poor service just a so called modest increase

Anonymous2's avatar

Apr 17, 2019 - 14:43

Paid spots cost a fortune. There needs to be swifter attention to those times when someone parks in a paid spot illegally. Or if someone parks in a no parking area partially blocks an active lane. As it is now, the Reserved Parking office does not deal with those complaints. They refer the issue to Security. Security often (and always politely) reminds callers that they have greater priority calls. Real emergencies. Fair enough. Perhaps you need to hire parking enforcement personnel whose sole job is soley to enforce the parking laws/rules? Given what I see and know about the situation in Whitby, that activity would be self-funded or even a revenue generator.

Anonymous's avatar
Apr 17, 2019 - 14:46

Seriously, you raised the fares for those travelling the furthest from the city and yet, again, those who live the closest get the sweet deal. If I didn't have to take public transit, you can bet I'd ditch it in a second. Fares are much too high for the service received. I pay more per month than my monthly car payment! Something is seriously wrong with this scenario. Do I expect anything to be done about this? Unfortunately, no. GO Transit/Metrolinx are only in it for one thing -- the mighty dollar.

RP's avatar
Apr 17, 2019 - 14:55

Why does the 7:17 am train from Ajax to Union station waits outside of USRC at DVP bridge every single day for almost 10-12 minutes due to the congestion issues? One can understand congestion perhaps once or twice a month, but every single day? This train is supposed to be at Union at 8:04 and I can't remember the last time it pulled into Union on time. The CSR doesn't even give enough time for passengers to get off the train as they start announcing right away, this train will depart at 8:13 to Aldershot while it's 8:12 and a half and the train has just arrived Union.

Beverly's avatar

Apr 17, 2019 - 15:04

Recently you have outfitted a many GO coaches with newly designed seating. These chairs are very upright and have an oversized headrest. These seats are extremely uncomfortable, even painful to try to sit in. You cannot get your head in a comfortable position where you could have a little snooze, or read or just sit there. I think if you polled GO riders, you would find overwhelmingly riders want them replaced with something more comfortable. I would even ask you to give up putting another trip on my Lakeshore East line and use the money to replace these seats.
What will you do about replacing those seats?

Julie Verconich's avatar
Apr 17, 2019 - 15:10

Will there be more parking at Oshawa in the future? There are currently not a lot of spots available and it is hard to find parking after 8 am.

EChung 's avatar
Apr 17, 2019 - 16:41

What are your plans to improve Oshawa's parking?
We are the only station in Durham that does not have a multi level parking structure.
(Pickering, Ajax and Whiby have 4 levels (or more)9 each)
Oshawa is the first stop and has the most cities using it.
Parking is ridiculous!!!

Mary's avatar
Apr 17, 2019 - 18:43

Why was the fare for shorter distances reduced and increased for longer distances. Living in Pickering we have no other way to get downtown Toronto unless we use the GO.
Will Presto machines be installed on the platforms in Pickering for easy access for the commuter.
Why do the LE commuters taking trains from platforms 25, 26,27 not have covered overhead protection during the extreme weather conditions like the other platforms.

Mary's avatar
Apr 17, 2019 - 21:57

Can you please adjust the timing of LSE Go train between 6am and 8am - there is one train at 7:26am and then nothing until 8:06am. Why is there a 40 minute gap at one of the busiest times of the day?! Many people start work at 8:30am having a 7:15am and 7:40am train would be optimal.

Amy's avatar
Apr 18, 2019 - 10:51

Is Metrolinx phasing out unpaid parking in favour of paid parking. There seems to be an ever increasing number of empty paid spots and less unpaid spots.

Rhonda Jablowski's avatar
Apr 18, 2019 - 16:42

With all the trains running on the half hour minimum on the LE after 9 and between 3:15 there are no trains that are available for commuting to Oshawa until 4:00! With lots of people working flex hours there needs to be another train that goes to Oshawa earlier than the 45 minute wait. Even the 3:15 gets crowded. A train in between the 3:15 and the horrible 4:00 train would eliminate congestion.

Tonyp's avatar
Apr 18, 2019 - 16:58

Hello i was interested in any information regarding the Go train extension from Oshawa to Bowmanville, and when a starting date on that project might begin. The ever increasing population of Clarington needs this service desperately. Thank you for your time in this matter.

John Edwards's avatar
Apr 17, 2019 - 09:18

Why is it taking so long to get all day service to Hamilton? Ridiculous it is taking years and the latest is 2030? Shift some money from Toronto and get it done.

Anonymous's avatar
Apr 17, 2019 - 14:37

How about making the upper level of trains food-free as well? That way passengers can choose whether to be seated with people blissfully enjoying their pungent treats?

Anonymous's avatar
Apr 17, 2019 - 14:40

To anyone waiting for the GO train to expand into Bowmanville. Don't hold your breath. 25 years ago we were told that they'd be bringing the train to Bowmanville, so we bought our first house there. We are still waiting. I can retire in 6 years now, and guess what -- still no service to Bowmanville.

Rider's avatar
Apr 17, 2019 - 15:03

1. What happened to free wifi on the trains?

2. How do you justify upping the prices when the service has been so horrible? I was almost fired for being late so often! Now you have the nerve to put our fares up? Most of the delays were not even covered under the guarantee as nothing is ever your fault. If there are so many signal issues and switch problems, you should fire your engineers and find someone who can do the job right. How come there are barely any delays on weekends? Only during the week and especially during rush hour!

3. Why do we have a quiet zone when space is already at a premium? You took out our good seating and replaced it with these horrible seats that cut off at least 4 people on the middle section. They are so close together you are bumping knees with the person in front of you and so many people have to stand. So I am being punished because I want to talk on the phone or I am on the train with a friend, or people come on with kids who like to look out the top window? Sorry, we pay the same as everyone else but have to stand because we are not allowed to talk? Boo hoo you can't read a book or sleep. That's not what the train is for. Very unfair. And on top of that, you don't allow us to sit on the stairs anymore. I am a diabetic. I can't stand for 30/40/45 minutes at a time without getting sick.

Anonymous's avatar

The Oshawa GO 14:50 - Union Station 15:52 train departed Oshawa 10 minutes late due to an earlier signal issue.

Why? Why? Why?????? What is the problem with the LSE signals? Did someone turn on their microwave again?