Ask Metrolinx, February 26, 2018

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Leo's avatar
Feb 8, 2018 - 13:05

Is Metrolinx open to the idea of a mobile application that can be the one tool transit riders can use to get around the GTHA? The app could contain basic functionally like transit directions, route delay, detour, and closure information, Presto reload and tap functionality, and transit news. In addition to these basic functionalities, the Metrolinx Transit App could contain an app store within itself, where all the GTHA transit agencies can create apps on this centralized platform, allowing users to download each individual app if they so choose to. This app will make information about transit in the GTHA much more accessible to everyone.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:29

Your question was addressed by CEO Phil Verster or a member of the executive team during the Town Hall meeting. Please see the video here: https://www.youtube.com/watch?v=rUw9Vj0GkdA

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melshi's avatar
Feb 9, 2018 - 16:44

How far along is the construction for the Bay concourse? Can we expect it to open this year? Or will it be in 2019?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:43

Your question was addressed by CEO Phil Verster or a member of the executive team during the Town Hall meeting. Please see the video here: https://www.youtube.com/watch?v=rUw9Vj0GkdA

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Vincent Puhakka's avatar
Feb 13, 2018 - 20:25

The Sheppard East LRT, a critical piece of rapid transit for Scarborough that was supposed to be in operation back in 2014, seems to have dropped off the radar and is seemingly no longer a priority. Can we have an update as to why construction cannot begin sooner?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:44

Your question was addressed by CEO Phil Verster or a member of the executive team during the Town Hall meeting. Please see the video here: https://www.youtube.com/watch?v=rUw9Vj0GkdA

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FightGridlockinBrampton's avatar
Feb 14, 2018 - 12:08

Could the questions about the Kitchener Line be consolidated and a response provided at the town hall?

Also, in August and September 2017 Metrolinx staff presented to Waterloo Regional Council and Waterloo City Council (deck here: http://bit.ly/2hQ9c9V and video here: http://bit.ly/2EJbKzB) and referenced the Brampton-Halton freight bypass for CN Rail. A general map has been published (page 9 here: http://www.metrolinx.com/en/docs/pdf/board_agenda/20160909/20160909_Boar...). It's described as (2 tracks x the 30km length with 35 new bridges for road and water crossings, plus hydro tower and has line relocations).

During the presentation it was noted Metrolinx and CN Rail are doing "feasibility reviews" and the "Induction Study will be complete by December [2017]." Is the Study complete? Would it be released after a formal agreement is reached and before the EA starts or would it be wrapped into the public Environmental Assessment work and public documents/presentations?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:44

Your question was addressed by CEO Phil Verster or a member of the executive team during the Town Hall meeting. Please see the video here: https://www.youtube.com/watch?v=rUw9Vj0GkdA

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Chris S.'s avatar
Feb 8, 2018 - 16:23

Will Metrolinx do anything to reduce noise pollution caused by its train service? In a lot of areas the noise produced by the GO train service is above what the Ontario Government deems to be pollution, yet Metrolinx does nothing. It is clear that the Federal and Ontario laws are inadequate in protecting people from pollution caused by Metrolinx. Is there a plan for Metrolinx to address this? Or are they are going to continue to do the bare minimum required by law a put the people that live along the corridor at risk?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:50

Your question was addressed by CEO Phil Verster or a member of the executive team during the Town Hall meeting. Please see the video here: https://www.youtube.com/watch?v=rUw9Vj0GkdA

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Luke's avatar
Feb 8, 2018 - 18:44

When will the GO Trains move to electric?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:51

Your question was addressed by CEO Phil Verster or a member of the executive team during the Town Hall meeting. Please see the video here: https://www.youtube.com/watch?v=rUw9Vj0GkdA

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Mark Rejhon's avatar

Hello,
I am a resident of Hamilton, and am Executive Director of a resident-led group, called Hamilton LRT Advocacy.
I am also a fan of GO trains from Hamilton, and looking forward to Hamilton LRT.
I wrote some railfan Hamilton GO Train articles at http://www.raisethehammer.org/article/2672 and http://www.raisethehammer.org/article/2720

I know you plan to bring hourly all-day 2-way GO train service by 2025. But that's not the problem I need help with (please).
I need help with this below instead:

I hear from many discouraged residents that think all-day GO will never arrive. Hundreds of Facebook comments to Metrolinx Facebook advertisements complaining about Hamilton service. Metrolinx has shown understandable restraint in communications because of negotiations with CN and CP freight. I understand these negotiations are private and cannot be communicated effectively.

Some communications issues to resolve:
* West Harbour GO station is not fully open. The Bay Street pedestrian access is complete but is still locked in the mornings, discouraging people from using the 2 morning trains. The Niagara seasonal summer train passes West Harbour GO station without stopping.
* People keep hearing Confederation Station being built without a finalized CN agreement. This causes them to pre-emptively dislike Confederation because of their negative West Harbour GO station experience: They worry or assume Confederation will turn out to be a waste.
* People keep telling me they don't even have a sense of any "progressive train expansions" for Hamilton. "We'll do this for 2019, then this for 2022, then this for 2024, then that for 2025". They need to hear more concrete steps. Even one or two extra trains added per year. They only hear an end date (2025) which is ten years after a politican promised them all day trains earlier (2015)
* Metrolinx has not publish much construction updates for Hamilton. There's a fantastic list of Project References for Barrie -- http://www.metrolinx.com/en/greaterregion/projects/barrie-go-expansion.aspx (at bottom) but a very scarce list for the Hamilton equivalent at http://www.metrolinx.com/en/greaterregion/projects/lakeshorewest-go-expa... .... But clearly many projects are occuring and has been done, just they haven't been properly published. (I even cite more references at raisethehammer, so many Metrolinx documents exist for the Hamilton expansion)
* People are impressed/surprised when I tell them about the new rail bridge that Metrolinx+CN finished over Desjardins Canal at the Hamilton Junction, having been unaware about such construction going on.

There is real progress being done in Hamilton, and construction is proceeding (however painfully slowly). But people aren't seeing these improvements and many people aren't even aware that progress is actually being done in Hamilton. Metrolinx is starting to advertise LRT in Hamilton, but my friends keep asking me about Hamilton's GO expansions too which information is somewhat scarce on the 'incremental expansion' plan for GO. Some residents feel less sure about Hamilton LRT when not hearing much info about the great GO expansions occuring.

To help me better communicate to my fellow friends and residents, in this important year, I have a question.

My big question is:
What is Metrolinx's plans to improve Hamilton communications on the GO side?

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Metrolinx's avatar

Metrolinx
Mar 9, 2018 - 10:45

Thanks for your support for increased GO service to Hamilton and the planned Hamilton LRT. There is certainly an opportunity to increase communications to Hamilton transit users and residents.

The metrolinx.com/Hamilton site is a work in progress and will be undergoing several improvements in the coming weeks and months to make information more accessible and frequent.

We will also work in the coming weeks and months to outline all the work we are doing to get more service to Hamilton. We appreciate your offer to help get the word out once we provide further details on work to get more service to Hamilton.

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T_'s avatar

GO used the same style of seat for years, but the newer carriages have a different design. Problems:
* The padding is harder than the old style
* The "S" curve of the seat back is only comfy if your spine is the right length
* The top of the headrest is hard - bad for taller people
* The curve of of headrest means you can't look out the window comfortably without leaning forward
* The seats have wasted space in between each pair.

People have to spend two hours/day on these seats - their design matters. Was any testing done of the new seats? Will GO be doing any customer satisfaction research through Let GO Know'?

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Metrolinx's avatar

Metrolinx
Mar 8, 2018 - 19:05

Our new GO Train coach seats were designed to be more comfortable, durable and stain resistant.  With more space underneath the seats, there is more storage room for bags and luggage. The seats also feature foldable arm rests for more comfort and easier access, and the contoured headrests are meant to give customers more support from each side.

Seats aren’t “one size fits all,” but we try to make them as ergonomic and comfortable as possible. This popular seat model is the same used by train operators from around the world, including those in France, Germany, Italy and Belgium.  We are always looking for customer feedback and will share your thoughts with the appropriate team for review.

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Amanda's avatar
Feb 21, 2018 - 16:15

When will the decision to move forward with a Bolton Go Train Line be revisited? Many riders from the West Woodbridge, Brampton, Kleinburg, and Bolton areas utilize and crowd other lines (ie. Barrie Line). Given the increased residential development in these areas, an additional line should be reconsidered.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 15:06

A Bolton Commuter Rail Service Feasibility Study was completed in 2010. The study examined various factors such as property requirements, environmental issues and construction cost estimates.  

The project remains in the 2041 Regional Transportation Plan but has been identified for beyond the 2041 planning horizon. From September to December 2017 we collected feedback on the Draft Plan, and in response to comments regarding the Bolton line we reviewed the corridor again and did additional modelling work that showed results consistent with the 2010 study.  

Even though rail service to Bolton is not being considered at this time, Metrolinx is committed to GO Transit bus service to Bolton. We have an existing route that operates out of a commuter lot at the intersection of Mayfield Road and Highway 50.  In addition, in the case of Bolton, a new regional express bus is being established to connect Bolton, Vaughan and Toronto.

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Kevin's avatar
Feb 20, 2018 - 10:22

There has been a lot of talk about the reconfiguration of the tracks at Union station, changing the track heights, running trains through Union instead of Union being the terminal station for all trains other than Lakeshore. Can you tell us what the plans are (so far) on these fronts? What are the impacts to Union station construction if tracks are going to be removed and raised? What is the planned platform height for GO RER and how will stations remain operational as they transition from the current low-floor stations to high-floor? Can rolling-stock procurement happen before platform height is finalized?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:11

The multi-year project to improve your experience at Union Station will mean more rounds of platform changes.

While we’ll have to make other adjustments for future service levels, electrification, level boarding, etc., we are looking to our future design and build partners to make recommendations on how we can do all of that efficiently, while consistently preserving a strong customer experience. 

Once we have hired those project partners and establish a work plan, we will be able to share more details with you.

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Luke's avatar

I travel the Barrie Line most days and I can't use my company VPN at all. The cellular data and voice service is so intermittent it drops in and out all the time making it basically unusable. I believe that all the lines that travel through the countryside suffer from this same issue since the cell networks are meant to support the road and housing systems, not the rail system.
Is there any plans to have Rogers/Bell/Telus or Shaw put in service that is consistent along the whole line?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:06

Coming this spring, GO customers will enjoy free Wi-Fi on select GO trains and buses through a field trial. We’ll offer the service on two GO trains and four GO buses to collect customer feedback and examine service quality as part of a limited-time field trial. Once we have evaluated all feedback, we will select a provider. Check back with us soon for more details.

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HBSRRA's avatar

– Can Metrolinx please explain how the potential mixed-use rezoning of and resulting lack of access to obtainable employment lands – west of Mimico GO, east of the Willowbrook yard, and between Judson and the Lakeshore West corridor – could impact the implementation of RER/electrification, expansion of SmartTrack and other service, and the Willowbrook yard?

– Would this potential rezoning and resulting constrictions impact the viability of a potential Park Lawn/Humber Bay Shores GO station?

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Metrolinx's avatar

Metrolinx
Mar 8, 2018 - 19:07

Metrolinx has appealed to the Ontario Municipal Board Toronto City Council’s decision to change the Official Plan designation to Mixed-Use on the properties described below.  The OMB hearing will commence in April 2018.

We are of the opinion that introducing residential uses close to the Willowbrook maintenance and repair facility would not be appropriate for either potential new residents or Metrolinx.  This is in line with the recommendations of City of Toronto staff and their consultant that residential uses are not appropriate for these lands. The Willowbrook facility operates 24/7 and generates noise which residents may find disruptive. 

Any restrictions placed on the Willowbrook facility regarding noise production, train movements, etc. could hamper Metrolinx’s ability to efficiently perform the large increase in servicing, repairing and maintaining locomotives and rolling stock expected with the electrification and expansion of GO service. 

The mixed-use designation and any rezoning resulting from that would not have any impact on a potential Park Lawn station.

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Shay B's avatar

Is there plans to connect the 407 bus service from UOIT to a TTC station on the Yonge line? Having to transfer in Richmond Hill to a Viva creates time wasted and lots of transferring which really isn't a great customer experience. You are also hoping and praying that each ride is on time or it throws everything off. Currently, I am driving from the Durham College area to the Ajax Go, due to the costs and a later train time. Based on this location you are 20 minutes away from Oshawa and Whitby Go and 25 minutes from Ajax so I opt for less cost and jump on the train to go to Union for less transferring (less things can go wrong). This could all be alleviated if the 407 service stopped at a main TTC station. Currently I commute 4 hours/day just to get to Yonge/Eglinton. That could be up to 6 hours/day when weather elements do not cooperate. Just a thought...

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:52

Currently, there is no Yonge Line TTC station in close proximity to Highway 407, therefore, we are not able to offer an easy and direct connection.  As an alternative, we do offer an express bus, Route 93, from UOIT/Durham College directly to Scarborough Town Centre, where there are frequent connections to the Yonge Subway line via Route 92 (to York Mills Station).

We also offer our Route 96 service which services Oshawa, Whitby, and Ajax Stations before running express to Sheppard Station during peak periods. Under normal conditions, the trip takes approximately 40 minutes to go from Ajax to Sheppard Station.

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Isaac Daleman's avatar
Feb 9, 2018 - 19:29

I was just curious when all day train service will be on the Kitchener route. What would an all day service consist of?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:45

By 2025, we plan to have rush hour service every 15 minutes from Mount Pleasant into Toronto and every 30 minutes from Kitchener. Off-peak, evening and weekend service would be hourly from Mount Pleasant and every 15 minutes to and from Union to Brampton.

For more information, please see our Kitchener GO corridor project webpage here.

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Opal's avatar
Feb 19, 2018 - 10:27

Has there been any consideration to install Solar Panels along the various rail lines to assist in the Electrical conversion program and reduce the cost of purchase of Electricity to run GO Transit systems? Solar Panels could be installed and built into and in conjunction with sound barriers and fencing - the best example would be the Barrie line North and South - the panels would automatically be facing East and West to catch the sun morning and afternoons.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:53

Currently, we have five solar photovoltaic systems and they have been reducing our electricity costs since 2012. Industry best practice is to orient solar panels so that they are south facing to provide the most electricity generation.

We also have an Energy and Emissions Management Plan that outlines actions for operations to reduce energy costs in our facilities as well as fuel costs in our fleet.

For more information, please click here.

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Kevin's avatar
Feb 20, 2018 - 10:26

When should we expect a concrete proposal for the Pearson Transit terminal and GO Kitchener, Finch and Eglinton LRT connecting to it?

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Metrolinx's avatar

Metrolinx
Mar 8, 2018 - 19:14

Metrolinx is working with local transit agencies and stakeholders to build new mobility hubs and advance fare integration across the region. This includes supporting the Greater Toronto Airport Authority (GTAA) in the planning and implementation of their proposed Regional Transportation Centre.

Going forward, we must advance other crucial rapid transit projects proposed in our 2041 Regional Transportation Plan such as the Eglinton West and Finch West LRT extensions. Combined with more priority bus options, these projects would bring new transit options to both Pearson Airport workers and travellers.

For more information on connections planned for Pearson Airport please see our Draft 2041 Regional Transportation Plan or contact the GTAA

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torontoterry's avatar
Feb 20, 2018 - 16:41

The Streetsville to Orangeville, is owned by the municipicapality Brampton to Orangeville, pershaps with all day sevice to Meadowvale, UP like diesel DMUs could operate during rush hours up to Orangeville to help stabilize the line, or Credit Valley Explorers could operate in the mean time, the line has scenic qualities, as well as location benefits, if no expressway ie 410 extended, then rail would be more beneficial instead of sitting in traffic

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 15:44

At this time, there are no plans to add service along the Mactier subdivision.

As part of our planning, current and projected ridership demand across the region is evaluated based on population, travel patterns, operational and infrastructure requirements, and the availability of resources to deliver the services.

Currently, we are focusing on reinforcing our existing service area, rather than expanding new lines. However, we will continue to monitor feedback for future consideration.

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Kelly's avatar

I have heard you are expanding the Kitchener Line to include evening and weekend service. I was wondering if there is a timeline for when this will start? I take the bus to Brampton in the evenings regularly, and they are always packed and not all passengers can get a seat.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:52

As part of our GO Expansion plan, we will incrementally increase the train frequency with the goal of 15-minute evening and weekend GO service to Brampton by 2025.

For more information, please see our Kitchener GO corridor project webpage here.

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transitsister's avatar
Feb 21, 2018 - 10:58

Given that a Metrolinx study did not recommend approval of the Lawrence-Kennedy SmartTrack station and given that the decision by the Metrolinx board to approve it is under review, why is Metrolinx ignoring the evidence and accommodating John Tory's plan to eliminate five Scarborough RT stations and replace them with one GO station and one subway station?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:58

Currently we’re working on what could become the single largest addition of new stations in Metrolinx’s history – one that could vastly improve access to our region’s future rapid transit network.

Adding more GO stations to the regional network puts nearly 350,000 people within walking distance of a GO station with better options to travel locally and gain access to the larger frequent rapid transit network to connect to the entire region.

In June of 2016, the Metrolinx Board of Directors approved the Initial Business Case (IBC) for 12 new station locations (including Lawrence-Kennedy) and directed staff to proceed with further planning and design work as part of the GO Expansion program; and to complete the more comprehensive analysis work through stage two of the process called the Preliminary Design Business Case (PDBC).  

This PDBC analysis included updated inputs from municipal partners on planned growth and development (population and employment data), land use, local transit improvements.

Network and service enhancements through fare integration, level boarding and express running service was also modelled in this stage. That analysis is now complete and the results were presented to the Board on March 8, 2018.

The evolution of Lawrence-Kennedy through the Preliminary Design Business Case clearly shows a significant increase in benefits with a value of $69M over the 60 year lifecycle of the business case analysis. This is in comparison to an overall dis-benefit of -$326M in the 2016 Initial Business Case. As a result, Metrolinx has recommended that all 12 stations, including six SmartTrack stations, proceed to the next stage which is a Full Business Case. That work is underway.

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TheHey's avatar

Why is the west end of the West Harbour GO station still not functional? This is the end of the station that has its entrance/exit on the Bay Street bridge in Hamilton, not the east end that is on James Street. No one from Customer Service seems to be able to give me an answer. It's very frustrating that us commuters cannot enter the west end terminal in the morning to catch our trains.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:19

We're working with our contractors to finalize the operation of the elevator near the Bay Street entrance.

Once the Technical Standards and Safety Authority (TSSA) inspection is complete, the elevators and Bay tower will be open to the public.

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T_'s avatar

(The page in question: http://www.gotransit.com/public/en/improve/projects/default.aspx )
The map of Union station doesn't show that the west end of the 'Bay South concourse' is blocked off. The page on Confederation has nothign more timely than June 2016's funding announcement. Many projects don't provide any meaningful end dates (such as Oakville just saying "2018"). The station works at West Hamilton and Burlington aren't even listed! Also not listed are the various construction projects planned along the rail corridors.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 16:08

We’re currently looking at ways to improve the ‘Construction Updates’ portion of our website. As part of these improvements, we will show access points into and out of Union Station as well as how we identify construction areas.

Also, we have made the information on our website about Confederation Station more clear and it now states that we have broken ground on this project.

In reference to your comments about Burlington and West Harbour GO Stations, the station building and customer amenities are now complete at Burlington GO Station.  Once work is completed, we removed the page from our website. Currently, there is no work occurring at West Harbour GO Station.

Lastly, in regards to Oakville GO Station, 2018 is the current timeline that is available.

We will continue to update our website with new project information along with any customer impacts.

 

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Cathie's avatar
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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:24

Our provincially mandated service area is within the Greater Toronto and Hamilton Area and our focus is to provide greater connectivity and easier travel within the various regions represented in this area.

If you would like more information as to what we have planned, please visit our website here.

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DaveBarr's avatar

When will Metrolinx schedule meetings with Community Advisory Committees representing residents along the Lakeshore East Corridor? Planning for construction along that route is already well underway and residents need the opportunity for dialogue with the design team ASAP.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:48

Our community relations team is working on the draft terms of reference towards a Community Advisory Committee in your community. A draft was presented to the community on March 5 for their consideration and feedback.

The first meeting is scheduled to take place on Tuesday March 27. Please email Jody Robinson ([email protected]) to get in touch.  

We look forward to working more closely with your community. 

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chrisjamesdrew's avatar

Right now when we RSVP for an Ask Metrolinx Town Hall it only provides an "Add to your calendar (iCal)". It would be great if there were buttons to instantly add the event to a Google calendar or Outlook. Eventbrite offers this option and it would be great if Metrolinx could consider it.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:45

We are always keen to improve and will implement these calendar options for the next Ask Metrolinx session on April 30. Thank you for your suggestion.

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Canada 1's avatar

Canada 1
Feb 16, 2018 - 22:06

Two questions..when can we finally get all day go train service and are there any plans to use Hamilton west train station?? We need way better service, there is nothing on Hamilton mountain at all.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 15:07

Metrolinx continues to deliver on our promise to expand GO service to both Hamilton GO Centre and West Harbour GO Station as part the $13.5 billion GO Expansion program.  

Upon the completion of the GO Expansion program, there will be train service to Toronto in the morning rush from Hamilton GO Centre every 15 minutes and from West Harbour GO Station every 30 minutes. This service would operate in reverse in the evening rush. 

For more detailed information, please visit the Metrolinx regional planning page: http://www.metrolinx.com/en/regionalplanning/rer/rer_lsw.aspx  

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James S's avatar

Expanded 15-minute all-day service is expected to double the number of GO train riders.

There isn't room (at most stations) to double the size of parking lots. And building new multi-storey parking structures is very expensive, costing about $40,000-50,000 per space.

It would be better for everyone if more people took the bus to the station (or walked/biked) -- less traffic, less parking needed, less emissions, etc. Why do you charge people to take the bus and give the parking away for free?

Is it time to start charging a nominal fee for parking, to better manage supply and demand and to incentivize people to choose to leave the car at home? Why not charge, for example, $5/day for parking and reduce fares by a similar amount?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 11:55

We recognize that parking will continue to be in demand at our stations as we progress towards our GO Expansion plans. Although we don’t have plans to charge for parking at this time, we’re exploring all options to help make it easier for our customers to access our stations. For more information, please click here.

In the meantime, we encourage passengers to consider alternatives to parking such as taking local transit (with co-fares), carpooling, or cycling.

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Chris noor's avatar

I think the Finch lrt should continue to woodbine racetrack and mall ,with

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Metrolinx's avatar

Metrolinx
Mar 19, 2018 - 10:29

While we don’t have plans to extend service to Woodbine Racetrack and mall at this time, this is something that we will be looking into as a potential stop along a future extension to the airport.

There are future plans to expand the Finch West LRT to Woodbine and Pearson International Airport as part of the Draft 2041 RTP (Regional Transportation Plan) but this hasn’t been funded yet.

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Kevin's avatar
Feb 20, 2018 - 10:25

The new Alstom LRVs have been purchased and the public has been shown the design with almost no public input. Items like interior colour, to cab design, to livery, COULD have had public input but so far haven’t. Are their plans to fix this? Can we get striking design or will we be stuck with passable?

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Metrolinx's avatar

Metrolinx
Mar 8, 2018 - 19:10

The interior and exterior of all future Metrolinx LRVs (Bombardier and Alstom) with respect to interior layout and branding are basically the same.  As for the exterior, logos or decals can be added later depending on which local transit agency operates the service.

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Vani's avatar

There is not much option to traveling from Brampton to Mississauga via public transit. We now have only Zum along Main & Hurontario that connects the 2 cities. Is there a plan to have a bus service along Chinguacousy rd/Mavis rd and along Mississuaga rd/Erin Mills pkwy to connect the 2 cities?

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Metrolinx's avatar

Metrolinx
Mar 8, 2018 - 19:16

Currently we are working on the Hurontario LRT project in your community, which will be 20-kilometres of rapid transit, from north to south, right through the heart of these important communities. This project includes 22 stops along its own dedicated right-of-way –– and it will connect you to the Milton and Lakeshore West GO lines, along with local transit links such as MiWay, Brampton Transit, Züm, and Mississauga Transitway at Square One.

Learn more about the Hurontario LRT project here: http://www.metrolinx.com/en/greaterregion/projects/hurontario-lrt.aspx

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Simran Matta's avatar

In fall of 2017, flyers were distributed about providing shelters on the platform. And it was mentioned that the construction would be completed by January 2018. But till date, there is no construction happening on this platform, it's almost March 2018 now!! Its an everyday challenge to wait for the train every winter morning in the open with no shelter.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:54

We’re currently in the process of improving the south platform at Bramalea GO and installing a snow-melt system, platform canopies, and heated shelters. We expect this work to be completed in spring 2019.

If you would like construction updates by e-mail or text, you can sign up for On the GO Alerts here. You can also visit our Bramalea GO Construction page here for more information.

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Ramy Wahba's avatar

Fully autonomous vehicles are anywhere from 1 year (GM's Chevy Bolt) to 10 years away depending on who you ask. What are your thoughts on how this new technology will impact road congestion and the future of transit projects in the GTA? Do you think fully autonomous vehicles combined with the trend towards ride sharing will increase or decrease public transit use?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:53

Metrolinx is focused on understanding how new technologies and trends can help us achieve our goals of prosperity, a healthy environment and a high quality of life for all.

On March 8th, the Metrolinx Board of Directors approved the new 2041 Regional Transportation Plan, which addresses the need for all levels of government to work together to protect the public interest, while fostering innovation and partnerships that can create new or improved services for travellers. It mentions new mobility and autonomous vehicles throughout, and specifically calls for the development of a regional framework  for on-demand and shared mobility as well as a region wide plan for autonomous mobility. 

To learn more please check out the 2041 RTP and New Mobility Report.

https://www.metrolinxengage.com/en/collections/draft-plan

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hammondcb2001@yahoo.com's avatar

So, to be clear, is there no additional train service, I.e. evenings & weekend hourly trains, coming to the Kitchener Line, even as far as Bramalea or Mount Pleasant Stations, before the Missing Link Project is complete in 7-8 years time?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 15:24

As part our plans to introduce two-way electrified GO service on the Kitchener corridor, Metrolinx is building an additional track between Union Station and Mount Pleasant GO Station. The additional track will enable all-day, two-way 15-minute electrified GO service between Union Station and Bramalea GO Station.

Increasing GO service in both directions to Kitchener and Waterloo Region requires that we build a new 30-kilometre freight bypass corridor between Brampton and Milton so that most CN freight traffic can be shifted off the existing Kitchener corridor, allowing Metrolinx to deliver two-way passenger rail service to Kitchener. Currently, CN Rail owns a 19-kilometre stretch of the Kitchener corridor between Georgetown and Bramalea.

The new corridor would be subject to an Environmental Assessment, including public engagement that would help inform the preferred route for the corridor based on public and stakeholder input. Formal planning should begin in approximately spring 2018.

For more information please see our Kitchener GO corridor project webpage: 
http://www.metrolinx.com/en/greaterregion/projects/kitchener-go-expansion.aspx

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Ron Fay's avatar

I suggest as a trial on 3 long weekends this Summer, (Canada Day, August Civic Holiday, and Labour Day), that a Go Train be scheduled to depart Union Station, on the associated Saturday mornings to travels to North Bay or at least to Huntsville stopping at all Go and Former Via Stations, and make the return trip, on Monday's July 2, August 6, Sept 3, 2018. The associated fair should be prepaid and booked in advance, to confirm interest, and availability.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:00

We appreciate your suggestion but at this time, we don’t have plans to implement service out to North Bay.

Our provincially mandated service area is within the Greater Toronto and Hamilton Area and our focus is to provide greater connectivity and easier travel within the various regions represented in this area.

If you would like more information as to what we have planned, please visit our website here.

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Andrew Yiu's avatar

How much percentage of Metrolinx's managers and senior management take GO train or public transit?
In this case, they can experience the same as other passengers face every day, especially standing under the freezing weather to wait for delayed train.

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Metrolinx's avatar

Metrolinx
Mar 8, 2018 - 19:17

The vast majority of Metrolinx employees are frequent public transit users. In fact, our CEO Phil Verster rides the GO train very regularly and often speaks with customers to get their feedback about our service. Many of these conversations have helped shape our organization’s priorities as we look to put the needs of the customer at the center in everything that we do.

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Econect's avatar

With Metrolinx's increased emphasis on and increased implementation of safety throughout your network; specifically on the Stouffville Corridor with trains running at 30 minute intervals on weekdays since June 2017; what physical safety measures ie pedestrian barriers, ridged sidewalks, or pedestrian bridges, has Metrolinx built on the Stouffville Corridor to reduce the increased safety risk for children walking or cycling across the tracks to arrive at school?

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Metrolinx's avatar

Metrolinx
Mar 13, 2018 - 10:35

Safety is Metrolinx’s #1 priority, and we work hard to maintain an exemplary safety record.

But safety is also a responsibility that is shared among all levels of government, the railway industry, and local communities.

All of our level crossings are safe; they all meet or exceed Transport Canada regulations on level crossing safety.  

Nevertheless, we know that public education and outreach are some of the most effective ways to ensure that our level crossings remain safe. To ensure that crossing signals are obeyed, our Transit Safety officers will be increasing their patrols at level crossings on the Stouffville corridor during the morning school rush, when staffing resources permit. Moreover, we’re conducting proactive outreach in communities along the corridor – including community pop-ups and Operation Lifesaver activities – so that local residents understand their role in staying safe.

On the Stouffville corridor, Sheppard Avenue is already grade separated, and we’re planning to build grade separations at Finch Avenue East and Steeles Avenue East. The pedestrian crossing at Agincourt GO will also be grade separated as part of our work on the Stouffville corridor.

We have started collecting input from residents on how we can further enhance safety at level crossings. The information will help inform our network-wide level crossing strategy, and we will provide the community with an update as we move along in this process.

For more information, please contact us at 4142 Sheppard Ave. E, [email protected] or 416-202-5837.

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Patrick Knight's avatar

Patrick Knight
Feb 15, 2018 - 16:45

I am promoying free public transit to reduce traffic congestion and pollution in cities.It is the most cost effective way.It is estimated that traffic costs Toronto 6 billion dollars a year. Free Transit could be introduced one road at a time. Free GO buses on the QEW .Donvalley .401 . 425 etc
Free TTC buses on busy roads like Eglinton and Bayview etc.
I start #freepublictransit and also a facebook group Help support and promote free public transit in ontario and the world.

Patrick Geoffrey Knight Thank You

[email protected]
Twitter #freepublictransit

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Metrolinx's avatar

Metrolinx
Mar 8, 2018 - 19:13

Fare revenue offsets operating costs and helps us maintain and improve our service as we expand our integrated transit network to meet the needs of our growing customer base. Operating and maintenance dollars pay salaries for drivers, station staff, transit safety officers, and all of our other staff needed to maintain services. It also pays for costs such as rent, utilities, cleaning, maintenance of our vehicles and railways, and parking. More buses on the road and more trains on the tracks means more cars off the roads, but it also means higher operating and maintenance costs.  In addition to all the service improvements we have introduced, and will announce as part of our GO Expansion program, we will be adding even more services in 2018 to respond to growing customer demand in both rail and bus services.

 

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Jmarcan 's avatar
Feb 16, 2018 - 10:25

Do you have any longterm plans to fix the botched Oriole GO-Leslie Subway-401 interface? As an area resident, my annoyance level rises every time I take Esther Shiner Blvd. You have parking, a subway station and a GO station that do not inter-relate, separated by a government-owned highway maintenance yard . What a lost opportunity....

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:29

We’re currently in the early stages of design development and are working to provide greater access and integration between Leslie Station and Oriole GO.

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Tulsi's avatar

When you have $ 4.00 fare more people can travel in Go transit within GTA and Go bus never be empty and you can easily cover the operating cost. Many times I see Go buses are empty, or Not in Service" after 7pm on weekdays. It can use those buses to operate few services within GTA. Once it has 4$ fare more people will be interested to use the Go bus especially after 7-8 pm.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:32

We believe that everyone should have affordable access to transit and we’re committed to providing transit agencies in the 905 region with more fare options. Some of these options include limited-use passes, university passes, and third-party voucher options.

Also, Metrolinx is working with its transit partners to deliver a seamless travel experience across the region for our customers. Discounts such as the GO-TTC discounted double fare are one the first steps towards better integrating fares across the region to make it easier and more convenient to take transit.

Implementation of the new discount will provide immediate benefits to some commuters who face barriers, while the Province and Metrolinx continue to work on the broader, transformational Fare Integration plan with its partners in the GTHA. We want to make it as easy as possible for people to get from A to B using transit, and part of that is giving them one seamless way to pay their fares, no matter where they travel to or from, or the number of transit systems they use.

For more information on this topic, please see our fare integration webpage: http://www.metrolinx.com/en/regionalplanning/fareintegration/default.aspx

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James S's avatar

This in an obvious gap in the GO network. Why is there no service along Highway 6 forming a connection between the Lakeshore West line and Cambridge/Kitchener/Waterloo? This would benefit anyone travelling between Niagara Region, Brantford, Hamilton, Burlington, or Oakville and the Tri-Cities.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 11:58

Improving connectivity across the Greater Golden Horseshoe remains a priority for us. We’re reviewing and exploring options similar to your suggestion for potential future services that connect the QEW with communities along Highway 401.

As more information becomes available, we will be sure to share it with our customers.

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MGruber's avatar
Feb 21, 2018 - 10:10

I understand that maintenance issues arise from time to time and substitute trains will be put into service, but can explain the thought process behind putting a short train one of the busiest lines (Lakeshore West) on an express train during peak times? These trains are packed at the best of times and putting a short train in makes for angry, frustrated, and overheated passengers.
Also, is there no way to schedule the platform usage in such a way that passengers are not put at risk by having the platforms packed to the point where people can't move along the platform? Surely there must be a way to utilize different platforms so that no 2 trains are boarding side by side.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:07

We recognize that it’s not ideal to have a shorter train run a trip that would fill a full-sized train. When mechanical or operational problems arise, we may not always have the resources available to provide a full sized train for our passengers. As more equipment becomes available, we will be able to provide better coverage when adjustments need to be made.

The ongoing construction at Union station has had an impact on which platforms we have available for our trains, especially during the rush-hour. We’re carefully monitoring passenger volumes at platform level and are also reviewing arrival and departure times to help ease congestion at track level.

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Jamie's avatar

No true Express trains from Hamilton to Toronto. Have heard the "Not enough people to justify it" argument been made. Perhaps people opt to drive because they don't want to sit on a train that stops all the way to Clarkson.

If it is determined that there isn't the ridership necessary for Express trains from Hamilton to Toronto - can you shed some light on the math? How is this determined? How often is it reviewed?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:49

Our rush-hour trains are scheduled based on a number of factors including ridership demand, equipment/crew availability, track capacity, and platform availability at Union Station.

Given the resources we have, our objective is to maximize the ridership on the number of trips we are able to operate so that we can serve the greatest number of customers possible.

Having express train service between Hamilton directly to Union would place a greater strain on passenger volumes for non-express trains and may lead to an inefficient use of seat capacity.

While we can’t offer this service at this time, we do offer express trips throughout the day on our route 16 Hamilton/Toronto Union Station bus service.

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rbs318's avatar

I have seen drivers take off immediately after passengers have paid their fare and before seating just to proceed 30 feet and stop at a red light. Doesn't make for a pleasant and comfortable trip and certainly does not save any time. This action is just waiting for an accident to happen.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:03

Our bus drivers are trained to operate their buses defensively and are expected to ensure passengers are settled, whether standing or sitting, before departing from a bus stop. If you notice this with a specific bus, please let us know through our e-comment form here and we will look into it.

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Diana's avatar

Most GO parking lots have Kiss N' Ride designation areas. Despite this fact, patrons continue to insist on dropping off and picking up passengers in the parking lot of the station. As you can imagine, this occurs at the most busiest time of the day when other users are trying to either park their vehicles to take the train in the morning or depart the station in their vehicles at the end of the day. In addition, most users are now paying for reserved parking and should not have to deal with additional congestion other than other parked users especially for the $100 fee per month that is being charged. I am certain TTC has paid parking lots only. Will GO consider to adopt this for their parking lots and/or at least with their busiest stations (i.e. Rutherford Station).

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:15

While we don’t have plans to introduce paid parking at our stations, we’re looking into improving access to our stations in an effort to help streamline motorist and pedestrian traffic, parking, and way-finding. For more information on our plans for your specific station, please visit here.

Transit Safety will continue to actively monitor our stations and parking lots, but if you notice specific incidents at your station, please give them a call directly at 1-877-297-0642.

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James's avatar

The City of Toronto have approved stations for John Tory's SmartTrack, despite reports saying it will negatively impact transit and the GO network by increasing congestion and travel time. This is exactly the opposite of what people want.

Another report stated that Metrolinx does not support the plan and have been pressured to go along, is this true?

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Metrolinx's avatar

Metrolinx
Mar 13, 2018 - 13:35

Currently we’re working on what could become the single largest addition of new stations in Metrolinx’s history – one that could vastly improve access to our region’s future rapid transit network.

Adding more GO stations to the regional network puts nearly 350,000 people within walking distance of a GO station with better options to travel locally and gain access to the larger frequent rapid transit network to connect to the entire region.

In June of 2016, the Metrolinx Board of Directors approved the Initial Business Case (IBC) for 12 new station locations (including Lawrence-Kennedy) and directed staff to proceed with further planning and design work as part of the GO Expansion program; and to complete the more comprehensive analysis work through stage two of the process called the Preliminary Design Business Case (PDBC).  

This PDBC analysis included updated inputs from municipal partners on planned growth and development (population and employment data), land use, local transit improvements.

Network and service enhancements through fare integration, level boarding and express running service was also modelled in this stage. That analysis is now complete and the results were presented to the Board on March 8, 2018.

Metrolinx has recommended that all 12 stations, including six SmartTrack stations, proceed to the next stage which is a Full Business Case. That work is underway.

 

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Simran Matta's avatar

My question is regarding my daily experience on Kitchener line that I board in morning from Bramalea to Union and vice versa in evening. What is being done to improve passengers' comfort? It needs urgent attention from GO transit. I feel that the passengers comfort is being completely compromised and ignored by GO transit! Our patience is being tested everyday! I along with hundreds of people stand everyday on both morning and evening commute and nothing is being done about it. I have been commuting on this line for years now and it's been more than a year now that I have got myself a seat on the train. It has been way too long that nothing is been done about this.

Possible solution could be adding more express trains during peak hours to keep up with the volume of people getting on this train. Please let us know what is being done about this.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:05

To address the growing ridership needs on this line, we’re working towards providing more frequent service as part of our GO Expansion plans.

We will be increasing service incrementally until we reach the goal of two-way, all-day service, including 15 minute two-way service between Bramalea and Union, by 2024-25.

We’re confident that as service increases, we will be able to provide a better experience for our customers traveling on their daily commute.

For more information, please click here

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alnbarthel's avatar
Feb 8, 2018 - 12:17

Why hasn't ML made it an absolute priority to build a noise and safety wall along the raised portion of the north side of the tracks from Union Station to Parliament Street?

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Metrolinx's avatar

Metrolinx
Mar 19, 2018 - 14:40

A safety wall is not required at this location. However, we understand that the community has concerns, and we are committed to safety features of the new track.

As a result of input received at Community Advisory Meeting held in January 2018, as well as concerns and feedback shared by community members, Metrolinx is conducting a Receptor Based Noise and Vibration Assessment which will analyze potential mitigation options for current noise and vibration impacts resulting from operation, maintenance, and construction.

As part of the Design Excellence program, Metrolinx is developing a landscaping plan and design options for noise walls, underpasses, and the embankment. Information on this program will be shared via the Community Advisory Committee.

An access consolidation exercise for the Union Station Rail Corridor East, in which some access gates will be identified for closure, is underway. Information will be shared via the Community Advisory Committee as the exercise progresses.

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Ron Fay's avatar

I read with interest the Presto Problems Article in published in the Toronto Star on Monday January 29th, 2018.

Being a veteran project manager in the Telecom space I have experienced and helped overcome many interoperability challenges between vendors over the years.

After reading the informative article, I am offering a bit of free advise / feedback.

Continue to work on:

1. Solving the overload problems, that use the existing Presto application software on the new subway gate entrances.

In parallel,

2. Working with Scheidt & Bachmann:

a) Resolve the "reporting glitch" when the subway gate fails.

and

b). Develop / complete the new back end system that is supposed to capture & report the Presto fare transactions.

That way two teams are working on resolving the current challenges, and the likelihood of achieving timely and acceptable solutions will be increased.

Good luck, and please feel free to include me on any related project status report updates.

Thank you and regards, Ron Fay

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 15:02

Thank you for your advice. We have shared with our PRESTO teams.

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AnsNew's avatar
Feb 12, 2018 - 08:03

Has there been, or is there any studies/work currently being completed to identify the solution to allow all day GO Train service to Hamilton and the Niagara peninsula?

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Metrolinx's avatar

Metrolinx
Mar 16, 2018 - 10:25

Work has begun on the new Confederation GO train and bus station in Stoney Creek. A ground-breaking ceremony was held in February of this year and we expect initial train service to be in place by the end of 2019.

Our future service plans for the two existing Hamilton stations are listed here: http://www.metrolinx.com/en/regionalplanning/rer/rer_lsw.aspx

Confederation station will also serve as an important link allowing expanded service into the Niagara Region. Full plans for regular weekday GO operations are still in development, but currently initial service into Grimsby is slated for 2021 and into St. Catharines and Niagara Falls for 2023. For an overview of our please for Niagara Region please visit Metrolinx.com/niagara

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scruss's avatar

Diesel generator noise and air pollution from Crosstown site at Kennedy/Eglinton. Why is this running? Site has grid connection. I'm at 36 Kenmark (< 100 m away) and it's killing my sleep. Please fix.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:14

The generator at Kennedy and Eglinton is used to provide power to a subcontractor’s construction trailers and equipment.

Although the noise level does not exceed the project agreement requirements or City criteria, an enclosure was added around the generator in an effort to reduce the noise. As well, the generator was upgraded to solar power batteries to further reduce noise levels.

We thank you for your continued patience as we build this important project. However, the generator will still be used when required.

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James S's avatar

The fastest way to get from Burlington GO to Pearson airport is to take the Lakeshore West train to Union and backtrack on the UP Express.

To get to the airport by bus requires connections between three routes:
#12 from Burlington GO to the Dundas Street carpool lot
#47 from Dundas Street to Trafalgar Road
#40 from Trafalgar Road to Pearson

This is ridiculous, especially considering route #40 drives straight through Burlington without stopping.

There are many other examples of very complex itineraries required to make connections between the different services in and around Burlington and Hamilton. Can the route network in this area be simplified?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 16:05

We are looking into simplifying and improving certain areas of our bus network.

A project to expand the Burlington Carpool Lot is currently in development, slated for completion in 2019. Once this is finished, it will allow more buses to use that location as a hub and provide easier connections for customers.

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David M's avatar

As I drive east from Cambridge on the 401 I recognize many of my fellow commuters parking at the Milton station. It makes sense to me that our carbon emissions could be reduced by having the line extended to Cambridge, after all the track go through/by Cambridge.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 09:59

We are continuing to work with the Canadian Pacific Railway to add new service on the Milton corridor. In 2016, in order to improve service to Cambridge we added 12 new weekday GO Bus trips with timed connections to meet trains at Milton GO Station. We continually assess and monitor ridership to help ensure we are meeting the needs of our customers.  

he GO Expansion initial assessment of 120 locations examined potential sites along our existing GO corridors. Thus, we did not look at a location in Cambridge as it is not currently on a corridor. We continue to work with our municipal partners, including the City of Cambridge, to deliver a seamless travel experience across the region for our customers.
 

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Sabina's avatar
Feb 20, 2018 - 23:29

ML claims that increasing dirty diesel train traffic on Richmond Hill line and placing the track 10 meters from peopes' windows will pose NO RISK to USRC residents' air quality, while U of T research points to your own trains containing toxic amounts of diesel dust for passengers and, that USRC East has toxic amounts of benzene and benzo(a)pyrene (both produced by diesel exhaust). How can you claim NO risk to air quality when you know that your diesel fumes are poisonous and excessive???

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:35

For a number of years, we have operated air quality monitoring stations along the railway corridor used by UP Express and the Kitchener GO line. These monitoring stations have higher levels of train traffic than the Richmond Hill line is currently experiencing, including more than 50 GO trains per weekday on the Milton and Kitchener lines (using similar engines as the Richmond Hill line), approximately 160 UP Express trains per day, and smaller numbers of VIA and freight trains.

All of the monitoring stations along the Kitchener corridor show that the overall pollutants do not exceed the levels allowed by the Ontario Ministry of Environment and Climate Change, and Environment and Climate Change Canada.

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Marc's avatar

Many stations including mine (Agincourt) don't have enough parking and is full early in the morning. With increasing demand and the new SmartTrack, demand for parking will continue to increase.

My understanding is that Metrolinx acquired a plot of land adjacent to the station and tore down the existing building (motel), but it's been sitting empty for over a year now. This empty space will easily and quickly alleviate the lack of parking station at least on a temporary basis, but has sat unused. The empty land provides a great opportunity to build a parking garage, which will accommodate growth for the foreseeable future.

I get we could try other alternatives such as biking/walking or using public transit (e.g. TTC) to get to our station, however, some either live too far away or are not physically able to walk/bike to the station. While TTC to the station is an option, it gets expensive and if I were to TTC to the station, I might as well TTC to work.

I get that lots of new spaces have been added to other stations in the past, but demand is continuing to grow and we need new stations.

The sentiment I along with others have is that with fare increases every year and lack of parking, taking the GO Train is starting to become unattractive given the costs and hassle of trying to find parking. The cost GO Train is almost the same as driving to work, having said that, driving is looking more and more attractive now.

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Metrolinx's avatar

Metrolinx
Mar 19, 2018 - 10:21

We recognize the need for more parking at Agincourt GO, but building more and more parking is just not sustainable. Multi-level parking garages or large parking lots typically have significant community impacts and require more real estate than we have available at Agincourt GO.

So we have to explore alternative options to make access to this station easier for customers, including walking, cycling, carpooling, pick-up/drop-off, and working with TTC to increase their transit connections at Agincourt GO.  

That’s why the planned reconstruction of Agincourt GO Station includes a new Kiss & Ride on the former motel property. Agincourt GO currently doesn’t have one, so this will help more customers access the station more readily and hopefully prevent customers from parking on nearby residential streets. The Agincourt GO Station reconstruction is anticipated to start this year and be completed by approximately 2021.

You can find more about station access by reading our GO Rail Station Access Plan here.

For more information on our plans for the Stouffville corridor and Agincourt GO Station, you can subscribe via e-mail to [email protected] or visit https://www.metrolinx.com/stouffville. We also have a Community Office located at 4142 Sheppard Ave. E.

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T_'s avatar
Feb 21, 2018 - 10:21

When passengers are waiting at a GO Train station for a GO Bus, and that bus is known to be running late, what is the policy for station staff to make an annoncement about it being late? If bus passengers have to waita long time for a bus, at least they could do it inside the station building, rather than at a bus stop with the wind howling off the vast parking lot!

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 16:07

To help keep customers “in the know”, we have installed new departure boards at 18 stations this winter. These improved boards provide anticipated departure times and any known delays for the routes at that location.

We are currently reviewing our policies about Station Attendants making bus service delay announcements. Finally, we also are developing phone and web options for customers to get real-time updates easily for their bus, similar to what we already provide for trains at GO Tracker.

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rbs318's avatar

Buses are kept idling when weather is pleasant and there is no need for heat or A/C

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:49

Our practice is to only allow buses to idle for less than 3 minutes. We have an anti-idling program in place which includes real-time tracking, regular idling checks, and built-in shutdowns for when our buses idle for more than 5 minutes.

We’ll continue to monitor and ensure our drivers are following our anti-idling policy.

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FightGridlockinBrampton's avatar
Feb 21, 2018 - 18:46

The name field is cutting people's names off when we pose questions in Metrolinx Engage. For example, we're shown as "FightGridlockin" which is 15 characters. Some people and groups have names longer than 15 characters. It shouldn't be a very difficult change to do on the coding side.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:40

Yes, we can do this.  We are always keen to make the sessions and the platform better. Look forward to your participation in future events!

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ShawnX's avatar

I read an article saying the presto fare gate can be configured to use mobile phone with NFC feature to pay the fare. When do you plan open this feature?

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Metrolinx's avatar

Metrolinx
Mar 13, 2018 - 10:51

Metrolinx is investigating options to give customers the capability to tap payment-capable phones on conventional PRESTO readers, removing the need for a separate card. This would make the whole PRESTO setup just seconds long, from first discovery to having a loaded card that’s ready to tap in just seconds, anywhere, anytime. We look forward to providing more information on this in the near future.

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ShawnX's avatar

Chinese construction companies and train producers are now famous for good quality with lower cost, why don't we invite them to join the betting of transit projects in Ontario to reduce the cost so we can build more transit for people? China now has over 20,000 KM high speed train on service now, they have so many experiences on building rails and subway, they are working lots of projects around the world. They rarely delay and they provide lower price since they have good management and lower labor cost. Chinese high speed trains and subway trains are now being exported US and other countries. Since they all realized Chinese products are not only much cheaper but also with very good quality and service. They have the top level technology in the world. We should start to wake up and remove the old prejudice, China is developing country and everything is changing so fast. If we can invite Alston, we can invite CRRC and CRCC as well.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:42

We encourage all qualified construction companies, including those from China, to bid on our projects. For more information regarding the tender process, please visit http://www.metrolinx.com/tenders/en/tenders.aspx

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nunn_kevin's avatar

Will Metrolinx be able to work with MTO and other levels of government to advise a High-Speed Rail Fast Train plan to areas even farther than the reach of Metrolinx? This could address some of the concerns many are facing in terms of unaffordability of housing prices in the GTA. We should be able to afford a house in Brantford/London/Kingston//Midland/Owen Sound/Niagara/Peterborough and quickly access the city in a reasonable commute time for high quality high paying jobs.

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Metrolinx's avatar

Metrolinx
Mar 8, 2018 - 19:14

As laid out in the Draft 2041 Regional Transportation plan, Metrolinx will continue to coordinate with the Province, the federal government and VIA Rail Canada on High Speed Rail and High Frequency Rail initiatives, the optimization of shared resources such as Union Station and rail corridors, and the integration of services for a seamless traveller experience. For more information please see the Ontario High SpeedRail webpage: https://www.ontario.ca/page/high-speed-rail or the Metrolinx Draft 2041 Regional Transportation Plan: https://www.metrolinxengage.com/en/collections/draft-plan

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FightGridlockinBrampton's avatar
Feb 22, 2018 - 12:10

When long links are included in questions and this page is being viewed on mobile devices, some users can't see the thumbs up or down button because it's being pushed too far to the right on the screen. Here's an example:

Can this please be fixed somehow? It means that people can only vote for this particular questions with the long links on using their desktop and not their mobile.

Correctly formatted question screenshot:
http://bit.ly/2BL1DfJ

Incorrectly formatted question (with a link) screenshot:
http://bit.ly/2CemKbd

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:47

We will investigate a solution and will aim to make this improvement for the next session on April 30. Thank you for your suggestion.

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FightGridlockinBrampton's avatar
Feb 22, 2018 - 12:12

We find that locating updated ridership data can be cumbersome on the Metrolinx website. Can an Open Data approach be taken and more information for individual routes released? It would be helpful to see daily breakdowns for all routes (train and bus) and transfer rates to local transit systems. The more information the better.

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Metrolinx's avatar

Metrolinx
Mar 8, 2018 - 19:15

Ridership statistics for GO train trips are collected twice a year, during the spring and fall seasons, and are based primarily on passenger counts. These statistics may be available upon request. While PRESTO tap-on/off data is available and can be used to estimate ridership between GO rail stations and train trips, because not all passengers use PRESTO (as many still purchase paper tickets, group passes & day passes) other tools are required to provide complete ridership estimates for our trains.

Metrolinx is currently developing a PRESTO-based, ridership estimation model, to automatically translate all sales data (including PRESTO tap data & paper-ticket sales) into ridership figures, and assign them to a train-trip based on the tap on/off time, or the time of ticket sale. As the ridership model is refined over the next year, we will look for more opportunities to publish GO rail ridership statistics on a more frequent basis.

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scottd's avatar

In 2014 (just before an election) then Transportation Minister Murray was tweeting away about how electrification would be done by 2017. It is now an election year again and the promises are back so what concrete evidence can Metrolinx provide that electrification will be up and running in 2025? And if not will it postpone any increase in service until electrification is complete? (BTW Scientifically there is no such thing as "clean" or "cleaner" diesel. )

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 15:31

Your question was addressed by CEO Phil Verster or a member of the executive team during the Town Hall meeting. Please see the video here: https://www.youtube.com/watch?v=rUw9Vj0GkdA

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T_'s avatar

GO's passenger charter used to say they'd have "seats available for every passenger on 80% of rush hour trains". Now it's just something about complaint rates. Why did this change? And can we have the charts back showing how crowded each train is at each station?

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Metrolinx's avatar

Metrolinx
Mar 16, 2018 - 10:29

Due to the rapid increase of new customers using our services, the “80%” statement was no longer accurate or deliverable, which is why our charter commitment had to change. Likewise, it was no longer practical to update the passenger volumes by station.

We’re working through a10-year GO Expansion program that will grow the total number of weekly GO train trips from 1,500 to around 6,000. Completion is set for 2025, and we’ll be introducing improvements and increased service along the way.
Summary information for this plan can be found here.

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Luke's avatar
Feb 8, 2018 - 19:06

Since the Service was increased on the Barrie GO line the parking is now all filled up at Aurora GO Station. I used to get the 07 24, 07 39 or the 08 09 train and be able to get a parking spot. This is no longer possible. To get a parking I have to get at least the 07 09 train. This is frustrating as I already drive quite a distance. I spoke to the ticket attendant and asked about parking and she just laughed when I asked why they didn't have signs indicating where to go for overflow or if there was any place at the station indicating that anyone at GO was even aware of the parking issue. I sometimes come after the 08 39 trains to see if the parking garage has space in the paid parking area and it almost always has 100+ spot empty spots. This is very frustrating that we are moving to a paid priority type service where if you have the money you can get parking but for those who don't have don't get parking at all. I have been parking a 10-minute walk away at a church. This seems ridiculous.
I also have tried to go to the East Gwillumbury Station but this parking lot is even worse since when it fills up there is nowhere to go to even find overflow parking. When I asked at the ticket booth the attendant recognized that there is no parking said: "you might get a ticket" when I told him I had parked outside the lines.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 15:36

Parking will be expanded at several nearby stations (Rutherford, Maple, King City) which in turn will help alleviate the pressure on Aurora and East Gwillimbury stations. This will provide customers with more options and balance parking demands more evenly. Construction projects at Maple and Rutherford will be underway this year, and we aim to complete them for 2019. For further information, please visit our construction page here.

In the meantime, we encourage alternate means of getting to the station such as carpooling or taking local transit, where possible.

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Isaac Daleman's avatar
Feb 8, 2018 - 22:07

This is an idea I thought to myself awhile ago. For smaller routes, or for more express service (e.g Toronto straight to Guelph), or for newer but smaller communities with less potential capacity. Since shuttle coaches exist, and there are plans for GO Transit to expand into more communities across Ontario. Would GO Transit incorporate such a concept of express bus routes or shuttle coaches into the fleet?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 16:06

We currently provide express services in areas where there is sufficient demand, primarily along the 400-series highways. We will continue to monitor travel patterns to determine where we can best serve our customers.

We are focusing our fleet plans on expanding our capacity and improving accessibility.  At this point, we are not considering smaller shuttle coaches.

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Peter's avatar
Feb 15, 2018 - 16:03

What plans do you have to move Metrolinx from being known as a functional provider (at best) to a Brand that consumer commuters adore?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:24

Metrolinx is the parent brand to our service brands: GO Transit, UP Express and PRESTO. As such, we remain focused on planning, development and creating connections in our region.

The goal of the Metrolinx brand is to position ourselves as a leader in the industry, and to continually look for new ways to create better connections for our customers, residents and stakeholders by enhancing and expanding transit services and to keep our audiences well informed of our progress.

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Dlg's avatar

It is unsafe as there are so many cars parking illegally thereby diminishing visibility - of other cars and pedestrians

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Metrolinx's avatar

Metrolinx
Mar 9, 2018 - 10:52

In November 2017 Metrolinx and Infrastructure Ontario issued a Request for Qualifications (RFQ) to prequalify teams to design, build and finance a number of projects on the Milton GO Corridor including an expansion of Milton GO Station.

The Milton GO station redevelopment and expansion will include: A new station building, an upgraded parking lot with additional 850 parking (bringing the total to 2,300 spaces), reconfiguration of parking lot layouts, bus loop, and passenger pick-up/drop-offs, accessible connections to train and bus platforms, upgraded platforms and infrastructure to support future layover of trains, improved pedestrian connections and bicycle storage.

Construction is expected to start in 2019. Final dates and schedule will be determined through the procurement process and the proponent’s schedule. Once construction commences, Metrolinx and the successful proponent will provide the public with advance notice of traffic or utility impacts and other important construction information.

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T_'s avatar
Feb 21, 2018 - 10:19

December's "Ask Metrolinx" asked a question about advertising revenue. Metrolinx replied "Non-fare sources, including advertising, account for about 15% of our yearly revenue." How much revenue (in $) is from advertising (i.e. not including other non-fare sources)?

That question also asked how much bus/train service advertising revenue supports. Metrolinx provided a link to the 2017/18 business plan. That plan does not provide any information on the hourly operating costs for bus or trains. Given GO's average costs per hour to operate a bus, how many hours of service is the advertising revenue equal to?
Similarly, given GO's average costs per hour to operate a train, how many hours of service is the advertising revenue equal to?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:44

Since we have contractors bid competitively on projects that include operating costs, information on costs to operate GO trains and buses is not available to the public.

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Ethel DJ's avatar

I have written to GO transit, at least 3 times, as well as adding this comment to ALL surveys. There is no signage at the east end (street level) of the Brampton GO station. There is no way to know if there are track changes/cancellations etc. I have, along with MANY other passengers, climbed all the way up the stairs to find out the train is coming in on the other side. Run back down the stairs, fight my way through the people waiting on the sidewalk for the Brampton bus, run up the other side and missed the train. There isn't even a speaker at this end of the track (street level) to hear announcements. What is the reason for this missing signage?

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Metrolinx's avatar

Metrolinx
Mar 16, 2018 - 10:30

The bottom of the stairs at the sidewalk is city property, which presents some issues for the installation of departure boards and public announcement speakers, but we appreciate the feedback. We will review the existing equipment at Brampton GO to determine what sort of improvements can be added to our property.

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RG's avatar
Feb 21, 2018 - 10:28

Why did it take three years to build a parking structure at Clarkson, when two similar structures took less than one year at the Halton premium outlets?
If it is construction staff on multiple projects at once, why not have them all work on one structure, get it done quickly, then move to the next one. It would be less disruptive at each station, and the last one is still completed at the same time.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:25

Historically, each of our construction projects are bid on individually and it is rare that one construction company/staff is responsible for multiple projects at once. Our current expansion plans are on a much larger scale across our network and we are moving towards packaging multiple projects for a single construction consortium to achieve cost and operational efficiencies.

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kitigan's avatar
Feb 21, 2018 - 10:42

ALL OF THE CONSTRUCTION, SO FAR, HAS BEEN AT THE NORTH END OF THE PLATFORM.

IN THE MEANTIME, IN ANTICIPATION OF THE CONSTRUCTION STARTING AT THE SOUTH END, FOR THE PAST FEW MONTHS ACCESS TO THE CARS SOUTH OF ACCESSIBILTY CAR HAS BEEN DENIED. THIS RESTRICTS ALL PASSENGERS EXITING AND BOARDING AT ORIOLE TO EXTRA CROWDING ON THE CARS, AND FORCES EVERYONE TO USE A SINGLE PATHWAY FROM THE PARKING LOT TO THE TRACK.

WHY HAS THIS SITUATION BEEN ALLOWED TO EXIST FOR SO LONG, WHEN THE MTO’S CONTRACTORS HAVE DONE LITTLE OR NO WORK AT THE SOUTH END OF THE PLATFORM?

WHEN WILL THIS PROJECT BE FINISHED?

WHEN IT IS FINISHED, WILL THE BOARDING OF THE TRAIN BE IN ITS CURRENT LOCATION, OR PERMANENTLY MOVED TO THE NORTH END OF THE PLATFORM, REMOVING THE SHELTER GIVEN BY THE OVER HEAD 401?

PARKING ENFORCEMENT IS NON EXISTENT AT ORIOLE, CAN THIS BE IMPROVED?

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Metrolinx's avatar

Metrolinx
Mar 16, 2018 - 10:26

The changes at Oriole GO are in preparation for the upcoming Ministry of Transportation (MTO) work on the 401 and the Leslie St. East off-ramp, so customers will be able to continue using the station. The next steps of the project include completing the north platform extension, allowing resumed access to all cars on our train. The pedestrian bridge will also be relocated to ensure continued connection between the community to the west and the station facilities.

We will be providing updates for customers regarding any service changes at Oriole GO. However, customers may wish to reach out to the Ministry regarding timelines for the MTO portions of the project.

We will continue to assign Transit Safety patrols to monitor parking concerns.

Please bookmark our construction update page for updates.
 

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Vani's avatar

Currently there is no Go transit service directly connecting Brampton and Burlington. Is there a plan to make this connection possible?

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Metrolinx's avatar

Metrolinx
Mar 16, 2018 - 10:33

We offer our GO bus route 47, from Bramalea GO Station to the Burlington Carpool lot, located at Dundas Street and Highway 407. To view the full schedule, please visit here.

Alternatively, you may use our trip planning tool, Triplinx here.

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Rommy's avatar

For the safety of riders and the general population, I suggest walled platforms. Transparent wall that is tastefully decorated will be aesthetically admired.

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Metrolinx's avatar

Metrolinx
Mar 16, 2018 - 10:34

We can assure you that the safety of our customers is our number one priority.

GO remains one of the safest ways of travelling when compared to other alternatives. That being said, we are currently identifying approaches to further improve safety. We will certainly make note of your suggestion.

For more information and tips, please visit GO Safety.

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Michelle's avatar

The Community Benefits Movement is now in its 11th year in which time it has become clear that for communities to truly benefit from these agreements "targets" must be clearly stated, monitored and applied. Will Metrolinx include targets in a Community Benefits Agreement for the upcoming Finch LRT and MSF lands and if not why?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 15:49

Your question was addressed by CEO Phil Verster or a member of the executive team during the Town Hall meeting. Please see the video here: https://www.youtube.com/watch?v=rUw9Vj0GkdA

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scottd's avatar

Can we get rid of the confusing Green/silver tap on/off issue. Why, in this computer age, cant we have one tap on/off device that serves everybody? And how come with almost everything I buy online I am charged right away but Presto takes 24 hours to load a card? We spent a LOT of money for this system and we get charged a LOT for its use yet it seems obsolete already.

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Metrolinx's avatar

Metrolinx
Mar 19, 2018 - 16:50

Initially, the UP Express was designed as a separate system and had a different fare structure from GO. In February 2016, we changed the UP fare to allow PRESTO customers traveling between Weston, Bloor and Union to benefit from similar fares for GO riders ($4.71 for one stop, $5.02 for 2 stops).

We recognize that some customers experience issues and are working to improve the user experience, which includes improved signage, design and communications. For instance, we currently have on-board announcements in place that prompt customers to tap on the appropriate device.

PRESTO transaction times depend on how you choose to load your card and where you travel.  If you ride on TTC your online load will be ready in four hours, at most. There are also many ways to load funds instantaneously. You can set up the Autoload feature on your card so funds are automatically added whenever the balance falls below your selected minimum balance. You can also load your card instantly at a Self-Serve Reload Machine in stations, at a Customer Service Outlet, or at one of our ever-expanding retail partner locations, including at select Shoppers Drug Mart locations. In addition, we’ve begun rolling out new Fare Vending Machines across the TTC which will allow you to buy cards and load value instantly.

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Davebw's avatar

I'm aware that Metrolinx is starting to charge a 12% royalty to use their colours and symbols. As a model railroader, I don't want to have to pay an extra 12% for the privilege of displaying GO Transit equipment, especially when I take it to shows in Ontario. Seems that Metrolinx should view models of their equipment as promoting GO Transit.

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Metrolinx's avatar

Metrolinx
Mar 16, 2018 - 10:30

The 12% royalty applies to those who would like to produce model GO Trains or other replicas for the purpose of selling their models. If you plan to simply display these models without the intention to sell, you don’t need to pay this royalty.

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Lorraine 's avatar

Most Go Transit/Metrolinx users use the website as a daily tool to plan their lives. When information is listed on the website that is incorrect or has been changed by some cost cutting measures in the background, it directly affects the paying customer. The Reserved Parking Policy on the site it clearly states that if you submit your application by the 15th of the month and there are spots available, then you will be assigned a spot by the 1st of the next month. Recently after having submitted an application for parking in a lot that has only 2 current reserved parking spots - I was advised that an assessment review needed to be done before any further spots could be assigned - and that only happens quarterly now. The next Assessment period is May 1st. No where on the website is this Assessment Period referred to. Is this new and why does the website not mention a quarterly review/Assessment Period? Why would you not tell the customer it could be a 4 month waiting period so we can plan accordingly instead of having it sprung on us when the website clearly states apply by the 15th for a spot on the 1st of the next month (subject to availability). I want to be able to pay for a parking spot so I do not get a parking ticket each day because the lot I use is now at capacity due to construction of a parking garage at another lot. The lot that is now at capacity has never been at capacity before - so I need to act fast only to be told that Go Transit/Metrolinx is not willing to act fast on my behalf. #disappointing #customerneedsshouldalwayscomefirst

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Metrolinx's avatar

Metrolinx
Mar 14, 2018 - 16:21

Generally, we can accommodate requests for the start of the following month. However, if a station is at capacity for reserved parking, it may not be possible to provide these spaces right away. This is why we mention “subject to availability” in our terms and conditions.

Our next assessment period is in May, when we will compare our current leases, cancellations, and new applications to the available space and lot size. We want to ensure that there is a balance between the needs of customers looking for free parking as well as those looking to reserve a spot.

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Isaac Daleman's avatar
Feb 10, 2018 - 13:48

My town (Halton Hills) has announced that they are going to be working on a public transit line for the town. This also includes integration with the GO service that runs through Acton and Georgetown as well as transit to the neighboring towns. My main question I have for Metrolinx regarding this start up is that what will Metrolinx do to help integrate Halton Hills public transit into their transit plan? Halton Hills is proposing that the public transit service start officially by spring 2019.

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Metrolinx's avatar

Metrolinx
Mar 13, 2018 - 13:05

Metrolinx continues to work with all of our local transit partners to deliver a seamless travel experience across the region for our customers. We want to make it as easy as possible for people to get from point A to B using transit, no matter where they travel to or from, or the number of transit systems they use.

While we have no formal plans to expand transit in Halton Hills at this time, we are always open to collaborating with municipalities on future transit plans.

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Susan Gibson's avatar

I live on Henrietta St. in St. Catharines and I am concerned about increase traffic. People may use Henrietta St. to get to Ridley Rd. to avoid the traffic lights on St. Paul St. Will the speed on the streets in the area be lowered to 30km?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:59

As we work towards bringing more GO service to communities, we will work with municipalities to mitigate traffic impacts.

Speed limits are outside of our purview. We recommend speaking to your local councillor on that and other local traffic matters.

For more information about our Niagara Region GO Expansion plans, see here. http://www.metrolinx.com/en/regionalplanning/rer/niagara_expansion.aspx

 

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r lenney's avatar

If Burloak is widened far, and increased traffic flows to Lakeshore Blvd, then Lakeshore will need to be widened. There is much evidence that increased road space results in increased traffic.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 15:00

As we work towards bringing more GO service to communities, we will work with municipalities to mitigate traffic impacts.

For more information about the Burloak grade separation project, please see http://www.metrolinx.com/en/regionalplanning/rer/burloak_grade_separatio...

 

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Denise's avatar
Feb 15, 2018 - 20:55

What safety features are being constructed at Sherwood Forest Park where several people have been killed by trains.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:55

Our Rail Corridors Team will be looking into potentially installing further fencing on the north side of Shelden Creek later this spring.

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Danforth and Coxwell's avatar
Feb 16, 2018 - 10:21
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Metrolinx's avatar

Metrolinx
Mar 16, 2018 - 10:36

Metrolinx remains committed to working with communities and stakeholders to ensure the aesthetics of our railway corridors are maintained. We have measures in place to ensure that regular clean-up of graffiti is undertaken along our tracks.

We’ve also collaborated with several communities and groups to engage in anti-graffiti initiatives including the creation of murals and other clean-up activities. Where possible, we also work closely with property owners to help manage graffiti on private properties near our tracks. 

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Cathy M's avatar
Feb 17, 2018 - 07:55

After 1 1/2 years of talks and site meetings with Metrolinx to have a less obtrusive noise wall in my FRONT yard, i was informed that no consideration will be given. Survival of the mature trees on our shared property line will be compromised. What is Metrolinx doing to rectify the dramatic loss of our property values other than their policy of giving us "3 trees for everyone they kill" policy?

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Metrolinx's avatar

Metrolinx
Mar 19, 2018 - 14:34

There are many factors that affect property values, so it is difficult to speculate on what one particular component does to the value of a specific property.

In general, there is evidence to show that when homes are located close to transit, the proximity can have a positive impact on property value. However, each property and situation is different.

As a part of our commitment to our residential neighbours, we will continue to replant trees as promised and do our best to minimize the impact to the communities we share.

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GoGreen's avatar
Feb 19, 2018 - 21:22

How are you making Transportation “the better way” through energy efficiency & environmentally conscious?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 15:05

At Metrolinx, our mandate is to transform mobility across the GTHA. The Regional Transportation Plan guides the work being done to provide an integrated transportation system that contributes to a high quality-of-life, a strong, prosperous and competitive economy, and a protected environment – now and in the future.

Advancing this work remains our priority and a significant way that we contribute to sustainable development. We also want to ensure that we are embedding sustainability into our culture, processes, policies and decision-making processes.

The Metrolinx Sustainability Strategy (2015-2020) builds on the Regional Transportation Plan by focusing on how Metrolinx can plan, build and operate to achieve meaningful progress towards sustainability in areas that are not addressed in existing Metrolinx strategies and plans. For a broader understanding, please see our Sustainability and Innovation webpage. To go directly to our 5-year Sustainability Strategy document (2015-2020), click here.

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Cammy's avatar
Feb 21, 2018 - 07:50

Is there any plans for a south connection? South to Milton...South to Oakville...South to Mississauga? All trains and buses are east/west only.

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Metrolinx's avatar

Metrolinx
Mar 16, 2018 - 10:24

The Regional Transportation Plan (RTP) guides the work being done to build an integrated, regional multi-modal transportation system to serve the needs of residents, businesses and institutions until 2041. The Plan’s Frequent Rapid Transit Network will provide strong, high quality transit connections to all parts of the region, and not just to downtown Toronto.

Today, customers in Georgetown travelling south to Milton, Oakville, or Mississauga can do so using the GO bus network with multiple transfers depending on the time of day you choose to travel. However, a more direct-south option is accounted for in the 2041 RTP, through a priority action for Frequent Regional Express Bus Routes. This is a new type of service proposed for core areas of the region not well-served by the future 15-minute (or better) GO  Expansion program, and a key component of the overall Frequent Rapid Transit Network.

The 2041 RTP is not a Metrolinx plan, but a plan built from input from all of our partners and stakeholders in the GTHA who share responsibility for the region’s success. The companion report, Making it Happen, begins the conversation about how we achieve the strategies and projects in the 2041 RTP. You can read both reports and find more information at Metrolinx.com/theplan or by e-mailing [email protected]

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Diana's avatar

Despite the fact that there are Kiss N' Ride designation areas in most of the GO parking lots, patrons still insist on dropping off or picking up passengers from inside the parking lot itself. As you can imagine, this takes place at the most busiest times of the day when everyone else is either trying to park or leave from reserved parking spaces which they pay $100 a month to use. The Rutherford Station on the Barrie line is a prime example of this problem.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:19

At this time, we don’t have plans to charge for parking at our stations. Parking is provided on a first-come, first-served basis and customers also have the option to reserve a parking spot at most of our stations if they wish.

We recognize that parking will always be in demand and in the meantime, we’ll continue to explore options and encourage passengers to consider alternatives to parking such as taking local transit, carpooling, or cycling.

For more information on parking and station access, please see our GO Rail Station Access Plan and the Draft 2041 Regional Transportation Plan: https://www.metrolinxengage.com/en/collections/draft-plan

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Mer's avatar

We are the fasted growing town in North America and we have a desperate situation with parking for the go station in Milton. Why does every other station get a big garage and we have been overlooked? We need a garage NOW not 10 years from now...i was told there were plans to expand parking on the south side but heard that was not for another decade. What are your plans from now until then?. Taking the bus or walking is not an option for a lot of parents that need to drop off and pick up kids from daycare. So please ...that is not the answer. And I already pay $20 to metrolinx to get in and back to toronto to each day. HELP US PLEASE

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 15:08

Metrolinx is moving forward with planned GO station redevelopment and expansion work along the Milton GO corridor, improving customer service and helping to make taking public transit more convenient.

Metrolinx and Infrastructure Ontario have issued a Request for Qualifications (RFQ) for interested parties to design, build and finance the Milton Corridor project, including an expansion of the Milton GO Station.

The scope of work includes:

Milton GO Station

  • New station building
  • Reconfiguration of parking lot layouts, bus loop, and passenger pick-up/drop-offs
  • Up to 850 new parking spots
  • Accessible connections to train and bus platforms
  • Upgrade of existing platform and infrastructure to support future layover of trains
  • Upgrade of parking lot and additional parking spaces
  • Improved pedestrian connections and bicycle storage

More information can be found here: http://www.gotransit.com/public/en/improve/projects/milton/ and here: http://www.infrastructureontario.ca/Request-for-Qualifications-Issued-Regional-Express-Rail-Milton-Corridor/

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Kazik's avatar
Feb 21, 2018 - 23:01

With increased frequency of service on Barrie line the noise level at Maple Station went up few fold. Use of train whistle by some drivers is excessive and wakes the whole neighbourhood, particularly at early (6AM) or late hours (11PM). There seem to be no consideration to residents in nearby areas. I see no reason, other than sensless CN safety rule, for elimination of whistle use at closed crossings such as at Maple. There is sufficient visual and sound warning for drivers and pedestrians of incoming train and blowing a whistle is simply noise pollution.

Also, there is very limited use of service outside of morning and evening rush hours. Running full set of empty cars seems like waste of money. Bus service may be more appropriate.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:26

Metrolinx follows the Federal Canadian Railway Operating Rules to sound the whistles in the interest of public safety. Sounding whistles, their volume and frequency are federally regulated by Transport Canada.

While we can’t influence these rules, there is a process to apply for whistle cessation within municipalities. For more information on this process, please click here.

Ridership is expected to increase over the coming years and to address this need, we’re working towards our GO Expansion plans outlined here.

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pacchione@rogers.com's avatar

Europe is deploying hydrogen powered rail to avoid the cost of installing overhead lines and raising the bridges on the roadways that cross the tracks. How is Metrolinx's study going on using the same Canadian technology here in Ontario?

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:21

We are committed to delivering electrified trains on the GO rail network. In delivering these solutions it is important for us to understand where technology and innovation is leading. Our recent Hydrogen Symposium and subsequent Hydrogen Feasibility Study were conducted to determine whether it is technologically feasible and economically beneficial to use hydrogen fuel cell powered trains on the GO Transit Rail network, as an alternative approach for electric propulsion.

Electrification of the GO rail network remains a top priority and our Hydrogen Feasibility Study will make the process more complete.

For more information on the result of Metrolinx’s Hydrogen Feasibility Study, visit our webpage here:You can also read about GO electrification here:​​​​​​​ http://www.gotransit.com/electrification/en/default.aspx

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DF's avatar
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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 12:22

Although we don’t have plans to introduce direct service between Barrie and Toronto Pearson International Airport at this time, we’ll make a note of your feedback for future consideration with our planners.  

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Davettas's avatar
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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:44

Weather will always play a part in service reliability, however we do have a number of measures in place to help reduce delays when we experience adverse weather conditions.

For more information on this, please check out our videos here and here

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Davy's avatar
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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:55

Work on the Scarborough Subway is being advanced by the City of Toronto and TTC.  Please see their website http://scarboroughsubwayextension.ca/index.html to track progress and to provide input. 

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Jackie Butler's avatar

As an example, at Clarkson Station the morning 7:55 and 8:25 trains are already standing room only when they arrive. When these trains depart the station there are hundreds of people standing tightly together and leaning against the doors. It looks like a sardine can. This CANNOT be legal.

Clarkson needs empty trains on arrival for 7:55 and 8:25. Same with the 5:00 & 5:30 pm trains going home. Please treat us respectfully.

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Metrolinx's avatar

Metrolinx
Mar 16, 2018 - 10:28

When we made our last major schedule adjustments in 2015, we looked at how we could best accommodate customers while working with reduced track space at Union.  Safety remains a top priority and we continue to monitor the passenger volumes on these trips.

Seating on GO remains on a “first come” basis, however there are instances where coaches can be unevenly utilized by customers along the length of the train, with some being fuller than others.

Later this year, we are expecting to complete work and open several platforms at Union, which will allow us to revisit schedule options across the GO network.  As we progress on our GO Expansion plans, we will be able to again increase the frequency of service, mitigating the crowding issues on many existing trains.

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rbs318's avatar

These buses have no headroom at the entrance door and, especially on the top floor. I am less than 6 foot tall and constantly hit my head on the ceiling or at the top of the entrance doorway. Not my idea of a comfortable ride.

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:51

The double-decker buses were added to the fleet to provide added capacity per trip (81 seated passengers vs. 55 on the single level coaches) while being low enough to pass under the majority of bridges across the GTHA, especially near Union Station.

Once seated, passengers enjoy the same if not greater comfort as on our other models of bus. However, we’ve noted your feedback for consideration.  

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Davettas's avatar

Noise pollution at the SRT is too high!

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Metrolinx's avatar

Metrolinx
Mar 12, 2018 - 14:22

High-quality transit projects such as the Bloor-Danforth Extension to Scarborough are of vital importance to address transportation needs both locally in central Toronto and regionally across the Greater Toronto and Hamilton Area (GTHA). This project is among several that are identified as priority projects currently in development in our Draft 2041 Regional Transportation Plan. While Metrolinx is continuing to work alongside our partners at the City of Toronto to assist with planning and design of this project, the City of Toronto is leading the subway project, and any further questions should be directed to city staff.

For more information on all of the exciting transit projects we are working on, please see our webpage: http://www.metrolinx.com/en/greaterregion/default.aspx

Work on the Scarborough Subway is being advanced by the City of Toronto and TTC.  They have a website http://scarboroughsubwayextension.ca/index.html that allows the public to track progress and to provide input. 

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