Ask Metrolinx, December 12, 2017

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Sabina's avatar
Dec 8, 2017 - 15:58

USRC East, south of Longboat Avenue, has train operations noise levels far above max recommended levels. Constant train yard and 6-9 tracks maintenance + construction work, overnight during the work week, and on weekends, on top of regular traffic, make it unbearable for residents. This construction will last 8-10 years. Metrolinx is adding a new track, just 15m from our bedrooms. When will Metrolinx finally construct a noise wall and/or provide noise-proofing of the adjacent residences?

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 12:10

Metrolinx is currently assessing options and through the Community Advisory Committee (CAC), we will continue dialogue with residents and businesses throughout this project. We recognize the uniqueness of this area and the close proximity of housing to our current and future proposed rail operations. As such, we are committed to investigating what can be done to mitigate noise along the Union Station rail corridor. 

In the meantime, there are two websites you can visit for more information: USRC info and Union Station Revitalization.

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captainbully_1379's avatar
Dec 8, 2017 - 16:46

What will Metrolinx do to mitigate track maintenance noise levels along the USRC East so that they fall within published regulations/guidelines?

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 16:25

Our work crews will mitigate noise as much as possible and avoid directing lighting at nearby residences. Further, much of our equipment has been equipped with additional sound baffles and modified to run as quietly as possible.

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ThisCrazyTrain's avatar

More transparency is needed to understand just what we are paying for. Thank you.

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 12:12

To view a list of Metrolinx’ annual reports and financial statements, please click here.

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ThisCrazyTrain's avatar

Renovation has stalled. No communication. Timelines not posted in timely manner. Massive station with little seating. Customers fed up with delays.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:06

Metrolinx is disappointed with this contractor’s performance to date on this project.

To ensure value for money for our customers, we have introduced a Vendor Performance Management (VPM) System that ensures we optimize value-for-money by incentivizing good contractor performance while considering past performance in awarding future work.

It’s never simple when contractors disappoint in their performance or fail to follow through with their obligations. In this case, we evaluated our options and cancelling the contract would delay the project further by more than 2 years – this would mean stopping the ongoing work, retendering the project, and then beginning fresh with a new contractor. 

The station is substantially complete. Access to west tunnel, west waiting area and washrooms are already open. We are doing daily check-ins with the contractor, progress reports, and regular site-visits to ensure that the contractor is building the project that Metrolinx has committed to deliver to our customers.

For more information, please see our Burlington GO station webpage. We also recommend signing up for On the Go Alerts for the most up-to-date information.

 

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rhanna_5551's avatar

Just this year it was discovered that Metrolinx had approved building Kirby GO Station, even though it had initially recommended against building it for at least another 10 years. What is Metrolinx doing to prohibit/limit government and politicians from interfering in, and rigging decisions in their favour?

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Metrolinx's avatar

Metrolinx
Jan 9, 2018 - 10:06

All 17 station sites that underwent Initial Business Cases (IBCs) are moving to the new Stations Preliminary Design Business Cases (PDBCs). This iterative approach is considered best practice for major infrastructure projects.

Like all business cases, the new station PDBCs represent a “snapshot” in time as information continues to evolve. Knowledge of the proposed station sites has evolved since IBCs were completed in 2016, including updated design concepts, changes in forecasted land use, and changes to GO’s operating patterns and service plan.

The PDBC includes a “base case”, and considers potential performance in the context of other scenarios that reduce impacts to upstream riders, reduce station dwell time, and minimize fare barriers. These sensitivity scenarios are being developed for analysis purposes only, and are the subject of separate analyses. Decision makers will include the PDBC as one input; additional socio-economic, planning and infrastructure factors will also be considered.

For more information on this topic, please see our latest board reports online here:

http://www.metrolinx.com/en/aboutus/board/board_meetings.aspx

 

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James Scantlebury's avatar
Dec 7, 2017 - 12:22

Instead of investing in an unproven hydrogen technology, Metrolinx should stick with overhead wires for electrifying GO trains.
Ontario, and Toronto has been burnt before by unproven technology - for example TTC Hybrid Buses, or the linear motor used on the Scarborough RT.
Metrolinx will also lessen the chances of delay - by purchasing/installing technology that is used all over the world!

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:39

We are committed to delivering electrified trains on the GO rail network as promised. In delivering these solutions it is critical for us to understand where technology and innovation is leading. Our recent Hydrogen Symposium and subsequent hydrogen feasibility study aims to determine whether it is technologically feasible and economically beneficial to use hydrogen fuel cell powered trains on the GO Transit Rail network, as an alternative approach for electric propulsion. Recent advances in the use of hydrogen fuel cells to power electric trains in other jurisdictions make it important to consider this clean electric technology.

Electrification of the GO network remains a top priority and our hydrogen feasibility study will not slow down the process—in fact it will make it more complete.

For more information on GO electrification please see our dedicated webpage: http://www.gotransit.com/electrification/en/default.aspx

 

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nciv_99's avatar

The previous "The Big Move" had promised many millions of dollars to local transit agencies. Now, up to $1.3 Billion go to parking garages! Seems like Metrolinx is only interested in having its passengers drive the first or last km to/from their GO Stations/Bus Terminals. Why is this the case as there's a stronger case toward using those funds to fund local transit?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:12

The 2013 Metrolinx Investment Strategy recommended a number of revenue tools for funding transit expansion, and also recommended that up to 15% of the funds for local transit.

The Government of Ontario received the strategy and implemented some of the recommendations, but not all. Since 2013, the Province has chosen to make a historic investment in transit infrastructure, including projects such as GO Regional Express Rail, the Hurontario and Hamilton LRTs, and extensions of the GO system to Niagara and Bowmanville. Metrolinx is hard at work delivering these improvements.

Metrolinx is responsible for the operational costs of the transit services we provide, notably GO Transit, UP Express, and PRESTO. However, the operating costs of local transit providers is an important consideration as well, and the Draft 2041 Regional Transportation Plan calls for a broader conversation on this topic, as well as first-mile/last-mile solutions.

For more information, please see our GO Rail Station Access Plan and the Draft 2041 Regional Transportation Plan: https://www.metrolinxengage.com/en/collections/draft-plan

 

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gilbertr71_5554's avatar

Totally unacceptable that we have to wait up to 24 hours to access funds.

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Metrolinx's avatar

Metrolinx
Feb 7, 2018 - 16:41

PRESTO is now available in all 75 subway stations and on all the TTC’s more than 2,500 surface vehicles. PRESTO transaction times depend on how you choose to load your card and where you travel.  If you ride on TTC your online load will be ready in four hours, at most. There are also many ways to load funds instantaneously. You can set up the Autoload feature on your card so funds are automatically added whenever the balance falls below your selected minimum balance. You can also load your card instantly at a Self-Serve Reload Machine in stations, at a Customer Service Outlet, or at one of our ever-expanding retail partner locations (93 Shoppers Drug Marts in Toronto). In addition, we’re rolling out new Fare Vending Machines across the TTC, starting on the new TTC Line 1 subway extension, which will allow you to buy cards and load value instantly, including TTC monthly passes. Once activated, your PRESTO cards don’t ever expire.

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John's avatar
Dec 7, 2017 - 10:48

Given the huge condo population at Lakeshore and Park Lawn, a GO station at Park Lawn would be profitable

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Metrolinx's avatar

Metrolinx
Jan 5, 2018 - 14:17

Metrolinx initially examined over 120 potential new GO Stations across the region, including a possible location at Park Lawn.  After our initial analysis Park Lawn required further design and study as part of the RER program.  We are continuing to work with the City of Toronto to improve the station site’s strategic, economic, financial, and operations cases before we can move it forward for further consideration. 

For more information on process, methodologies, and business cases for new stations, please visit our webpage:http://www.metrolinx.com/en/regionalplanning/newstations/default.aspx

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Young Toronto Professional's avatar

Young Toronto Professional
Dec 7, 2017 - 17:29

Thanks to urban sprawl/pricey GTA housing, many of us are faced with lengthy commutes. What are the plans (if any) to introduce more express trains in order to get people to and from work at a faster pace?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:50

Part of our Regional Express Rail Expansion Project is to include more frequent service on several of our lines. During the rush-hour, this may mean 30-minute or 15-minute service between some of our stations and this will likely include express service.

Also, we’re working on electrifying a number of our train lines and running electric trains. We anticipate that this will provide faster service by improving travel times by up to 20%. For more information on specific plans for our train lines, please click here.

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Leslie Carbonaro's avatar

Leslie Carbonaro
Dec 7, 2017 - 08:51

When can we expect normal service on the Milton train line? By normal I mean both ways all-day service, not just one-way to Union in the morning and one-way to Milton in the evening.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:47

Metrolinx has consistently recognized the transformative potential of two-way, all-day service on the Milton corridor, but we have consistently said an agreement with freight rail partners must be secured before this level of service can become a reality.

Two-way, all-day service is a concept that requires further feasibility and EA work. Feasibility and EA analysis are generally done to determine if a concept can be built. In the case of the Milton corridor, there is no doubt based on analysis that this is a high performing line and all communities served by this corridor would like to see more service. But as mentioned earlier, Metrolinx does not own the corridor and we continue to work with our rail partner to bring as much passenger service to the Milton GO line whenever possible. 

For more information please see our Milton GO corridor project webpage:
http://www.metrolinx.com/en/greaterregion/projects/milton-go-expansion.aspx

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Andrew MacLeod's avatar
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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:51

Metrolinx is not responsible for the operations of the Ontario Northlander Train. At this time, we are focusing on reinforcing our existing service area, rather than expanding new lines.

We understand that many enjoyed the Ontario Northlander train service departing Toronto. The Ontario Northlander Transportation Commission (ONTC) still offers bus service connecting to Northeastern Ontario, and more information on their service can be found here.
 

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Verica's avatar

We are seeing a complete lack of any interest by Metrolinx, TTC and the City in this already densely populated and still growing area!

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:06

Metrolinx initially examined over 120 potential new GO Stations across the region, including a possible location at Park Lawn.  After our initial analysis Park Lawn required further design and study as part of the RER program.  We are continuing to work with the City of Toronto to improve the station site’s strategic, economic, financial, and operations cases before we can move it forward for further consideration. 

For more information on process, methodologies, and business cases for new stations, please visit our webpage:http://www.metrolinx.com/en/regionalplanning/newstations/default.aspx

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mcphek2's avatar

I emailed Metrolinx CEO Greg Piercy last summer as there were significant switch problems last year. I surprisingly got a response back and was advised that this was a project GO was working on to replace the aging switches. Well a year has gone by and yet we still have switch problems. Metrolinx/GO have no problem raising fairs to 'cover these improvement' costs, yet I have serious doubts. Further would like to ensure there is absolutely no political pressure on getting projects approved to appease an MPP's constituents. What's good for the masses is what should be the vision.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:53

We want to assure you that we are working towards upgrading our switches as part of the Union Station Revitalization. We’re also working to improve our processes to proactively address these kinds of problems. Some of these measures include pre-cycling our switches overnight and before rush-hour to ensure they’re working properly, and fail-safes to help recover quickly when a problem occurs.

It’s important to note that while we can’t completely eliminate switch problems, we will do our best to respond quickly while keeping passenger safety as our top priority.

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GMej's avatar

2017 was a year of high expectations. In 2015 the Minister of transportation promised that by December 31 2017 there would 12 car trains running on the line. In the Ontario budget of 2016, the finance Minister promised that evening and weekend trains to Brampton would be running by March 31 2017.

As we sit right now, neither of these promises have been kept and all discussion is about the "bypass"...is any further rail service expansion on this line possible before the bypass is built or is it a case of "this is what you have until 2024 - or later".

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:14

As part our plans to introduce two-way electrified GO service on the Kitchener corridor, Metrolinx is building an additional track between Union Station and Mount Pleasant GO Station. The additional track will enable all-day, two-way 15-minute electrified GO service between Union Station and Bramalea GO Station.

Increasing GO service in both directions to Kitchener and Waterloo Region requires that we build a new 30-kilometre freight bypass corridor between Brampton and Milton so that most CN freight traffic can be shifted off the existing Kitchener corridor, allowing Metrolinx to deliver two-way passenger rail service to Kitchener. Currently, CN Rail owns a 19-kilometre stretch of the Kitchener corridor between Georgetown and Bramalea.

The new corridor would be subject to an Environmental Assessment, including public engagement that would help inform the preferred route for the corridor based on public and stakeholder input. Formal planning should begin in approximately Spring 2018.

For more information please see our Kitchener GO corridor project webpage: 
http://www.metrolinx.com/en/greaterregion/projects/kitchener-go-expansion.aspx

 

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HBSRRA's avatar
Dec 7, 2017 - 11:58

– Will Metrolinx please provide a comprehensive update on the Park Lawn GO station and related decisions and processes? What progress has been made on this topic by Metrolinx since the initial decision to not build the station?

– Has Metrolinx considered keeping Mimico GO to accommodate the residential intensification of the Mimico-Judson regeneration area, and then staggering stops between Mimico GO and Park Lawn GO to address the station proximity concerns while also accommodating the already intensified Humber Bay Shores area?

– How has/will the new Park Lawn GO Priority declaration from the City of Toronto influence, progress, and/or catalyze Metrolinx to come to the table with First Capital –the Christie's site landowners – and move toward the earliest possible execution date for the station?

– How will ridership data be updated and improved to better inform the Park Lawn GO business case through the new business case reviews? Will alternate locations and station configurations be considered?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:03

Metrolinx initially examined over 120 potential new GO Stations across the region, including a possible location at Park Lawn.  After our initial analysis Park Lawn required further design and study as part of the RER program.  We are continuing to work with the City of Toronto to improve the station site’s strategic, economic, financial, and operations cases before we can move it forward for further consideration. 

For more information on process, methodologies, and business cases for new stations, please visit our webpage:http://www.metrolinx.com/en/regionalplanning/newstations/default.aspx

 

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James Scantlebury's avatar

As the regional transit agency, why doesn't Metrolinx provide a regional transit map for all the various transit agencies to use?
At the moment, the TTC subway map ends at the city boundary, with no suggestion of the regional rapid transit lines across the rest of the GTHA.

A map similar to others used around the world (like in London) would help to drive ridership - allowing people to see the various connections and lines available to them in their area. This line would show major services across the GTHA - heavy rail, subway, LRT and BRT lines etc.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:47

We’ve noted this request for future consideration.

In the meantime, we do offer a comprehensive trip planning service called Triplinx.ca which connects the fastest, easiest routes for transit users across the entire GTHA.

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Imaria's avatar
Dec 7, 2017 - 08:56

Now that the TTC implementation of Presto is underway, what are the next steps for Presto? How will it be expanded from here?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:09

PRESTO is making it faster and more convenient to take transit within Toronto and beyond. PRESTO is now available in all 69 subway stations and on all the TTC’s over 2,000 surface vehicles, from Wheel-Trans vehicles to buses and streetcars. You can also buy or load your card instantly at one of our ever-expanding retail partner locations (93 Shoppers Drug Mart locations in Toronto).

In addition, we’re rolling out new Fare Vending Machines across the TTC, starting at the new TTC Line 1 subway extension, which will allow you to buy cards and load value instantly, including TTC monthly passes. In the future, PRESTO will also allow open payment, which will let customers pay their fares with credit cards or mobile devices, for example.

Stay tuned for more PRESTO updates by visiting: https://www.prestocard.ca/en

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Earle Warner's avatar

Earle Warner
Dec 7, 2017 - 09:12

Why is there not a standard co-fare between all GO rail/bus, LRTs and local transit services in Ontario? It would simplify travel for locals and tourists alike, as it would be easily understood and explained. Presto can be used to implement this province-wide.

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 12:11

There is already a co-fare option in place, giving PRESTO users a substantial discount when transferring between local services and GO Transit. Although the specific rate varies by the provider, the amounts discounted are generally similar.

We are working on a study to determine if a consistent fare by distance program can work across different regions, allowing passengers to travel through the GTHA using multiple service providers (GO to TTC to York Region, as an example) without having to worry about paying multiple different fare rates. We expect to have preliminary results on this study in 2018.

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James Scantlebury's avatar
Dec 7, 2017 - 12:34

Too many of the GO stations are surrounded by surface parking.
Why not add some condos with some shops - with a parking garage for commuters if necessary - instead of acres of surface parking. This will increase ridership, add tax revenue for the local municipality - while still having parking available for people who drive to the station. With good design, it would also make GO stations nicer places to be.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:54

Although parking is necessary in many GO locations, we are developing plans to better integrate existing stations into their neighbourhoods, improving local transit connections and redeveloping the existing lots and station buildings.

This will help ensure a more efficient use of our existing facilities without necessarily requiring an increased footprint or environmental impact, as well as accommodating for future needs. We’ve made sure to note your ideas and appreciate the input.

 

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 's avatar

Not sure why there has to be a charge for the card.
Is there an additional charge for each token that one buys on the TTC for example. No.

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 16:17

The one-time $6.00 issuance charge covers administrative fees for the cost of the card and using the system. It is the same fee regardless of the transit service that customers may use.

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Jamie's avatar

I've heard "there's not enough people to justify it". If a true Express train existed, might more people take the train instead of driving?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:58

Part of our Regional Express Rail Expansion Project is to include more frequent service on several of our lines, including the Lakeshore West. During the rush-hour, this will mean 15-minute service between Hamilton and Union which will likely include more express service.

Also, you may be interested to know that we’re working on electrifying a number of our train lines and running electric trains. We anticipate that this will provide faster service by improving travel times by up to 20%. For more information on specific plans for our train lines, please click here.

In the meantime, direct express service between Hamilton and Union is provided by our 16-Express bus service.

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T_'s avatar
Dec 8, 2017 - 09:22

The province wants more people to use transit, yet keeps building and expanding freeways (for example, the 401 right beside the Lakeshore line). Can we please make a choice between the two, or at least subject freeway projects to same degree of scrutiny as major transit projects?

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:32

In 2008, the province of Ontario created Metrolinx, under provincial legislation, Metrolinx Act, 2006, to improve the coordination and integration of all modes of transportation in the Greater Toronto and Hamilton Area. The organization’s mission is to champion, develop and implement an integrated transportation system for our region.

Metrolinx has a variety of responsibilities, including operating GO Transit and UP Express, transit planning for the region (RTP), construction of regional transportation projects such as Eglinton Crosstown, and implementing and operating the regional smart card system, PRESTO.

Under the current legislation, Metrolinx is not responsible for managing or operating local transit systems and does not have land use or taxing powers.

For more information, please see the Metrolinx webpage:
http://www.metrolinx.com/en/aboutus/metrolinxoverview/metrolinx_overview.aspx

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saulrich's avatar

Humber Bay is exploding with people and has been neglected by the province and city with regards to transit.
Mimico Go is situated in a location difficult to access for thousands living around Park Lawn and Lakeshore.
Park Lawn GO would serve thousands and could be utilized as a staggered stop with Mimico.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:04

Metrolinx initially examined over 120 potential new GO Stations across the region, including a possible location at Park Lawn.  After our initial analysis Park Lawn required further design and study as part of the RER program.  We are continuing to work with the City of Toronto to improve the station site’s strategic, economic, financial, and operations cases before we can move it forward for further consideration. 

For more information on process, methodologies, and business cases for new stations, please visit our webpage:http://www.metrolinx.com/en/regionalplanning/newstations/default.aspx

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JimmE's avatar

A GO Bus from Guelph Station to Ancaster Station via Gordon st/Brock Rd / Hwy 6 would allow for better connection between Guelph & Hamilton & Western GTA. Such a service would allow more potential Waterdown riders to avoid the automobile commute to Aldershot Station.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:49

While we don’t have current plans to add service between Guelph and Ancaster, we always welcome input as it gives us a better idea of where we can improve service. We’ll keep this in mind for future service consideration.

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Young Toronto Professional's avatar

Young Toronto Professional
Dec 7, 2017 - 19:32

Thanks to urban sprawl and the expensive housing market in the GTA, many of us are stuck in long commutes to and from work. What are the plans (if any) to provide express trains on routes that don’t yet have that option?

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 16:31

Part of our Regional Express Rail Expansion Project is to include more frequent service on several of our lines. During the rush-hour, this may mean 30-minute or 15-minute service between some of our stations and this will likely include express service.

Also, we’re working on electrifying a number of our train lines and running electric trains. We anticipate that this will provide faster service by improving travel times by up to 20%. For more information on specific plans for our train lines, please click here.

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Mickie D's avatar

Prices keep increasing, and yet service isn't improving at the same rate, I ride lakeshore east from Oshawa, the pathways and parking lots are pitted and warped, delays are still an issue, the new station is an improvement but when the trains remain overcrowded and dirty, and the parking lots and pathways are treacherous to navigate especially in winter it is hard to see value being added from the fare increase. When are we going to see additional improvements arising from the increased fare? It is becoming more and more cost prohibitive to take the train especially without the added tax incentives for taking transit.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:56

It’s never an easy decision to increase fares but they do help us to provide the best possible service and meet the growing needs of our riders.

As for our plans to improve service; we are working towards providing more frequent and reliable service on the Lakeshore East line by introducing 15-minute two-way, all-day service, as well as electrification of our rail corridor. We anticipate that this will provide faster service by improving travel times by up to 20%. For more information on our expansion project, please click here.

Also, we are working towards improving the Kiss & Ride as well as the parking lot to make it easier for motorists and pedestrians.

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Jessica Myers's avatar
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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:51

We’re currently working to provide increased rail service to Hamilton. We do still have some work to do on the infrastructure west of Aldershot to allow for this, but to get an idea of what’s to come, please click here.

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 's avatar
Dec 7, 2017 - 10:48

New freight corridor has been proposed between Brampton and Milton allowing Metrolinx to extend future RER services through Brampton and deliver two-way all-day rail service to kitchener go station. Any idea of the time frame to complete this project?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:10

As part our plans to introduce two-way electrified GO service on the Kitchener corridor, Metrolinx is building an additional track between Union Station and Mount Pleasant GO Station. The additional track will enable all-day, two-way 15-minute electrified GO service between Union Station and Bramalea GO Station.

Increasing GO service in both directions to Kitchener and Waterloo Region requires that we build a new 30-kilometre freight bypass corridor between Brampton and Milton so that most CN freight traffic can be shifted off the existing Kitchener corridor, allowing Metrolinx to deliver two-way passenger rail service to Kitchener. Currently, CN Rail owns a 19-kilometre stretch of the Kitchener corridor between Georgetown and Bramalea.

The new corridor would be subject to an Environmental Assessment, including public engagement that would help inform the preferred route for the corridor based on public and stakeholder input. Formal planning should begin in approximately Spring 2018.

For more information please see our Kitchener GO corridor project webpage: 
http://www.metrolinx.com/en/greaterregion/projects/kitchener-go-expansion.aspx

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Vani's avatar
Dec 7, 2017 - 10:56

Brampton to Milton Freight corridor has been proposed to allow for All day 2 way Go train service along kitchener line. What is the time frame for completing this project?

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 16:39

As part our plans to introduce two-way electrified GO service on the Kitchener corridor, Metrolinx is building an additional track between Union Station and Mount Pleasant GO Station. The additional track will enable all-day, two-way 15-minute electrified GO service between Union Station and Bramalea GO Station.

Increasing GO service in both directions to Kitchener and Waterloo Region requires that we build a new 30-kilometre freight bypass corridor between Brampton and Milton so that most CN freight traffic can be shifted off the existing Kitchener corridor, allowing Metrolinx to deliver two-way passenger rail service to Kitchener. Currently, CN Rail owns a 19-kilometre stretch of the Kitchener corridor between Georgetown and Bramalea.

The new corridor would be subject to an Environmental Assessment, including public engagement that would help inform the preferred route for the corridor based on public and stakeholder input. Formal planning should begin in approximately Spring 2018.

For more information please see our Kitchener GO corridor project webpage: 
http://www.metrolinx.com/en/greaterregion/projects/kitchener-go-expansio...

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JimmE's avatar

Two more trains a day to the GTA is great, but service between the two cities is sorely lacking. Greyhound has cutback service between Guelph & KW. A Bus that travels from downtown in KW via the 401 to downtown in Guelph is absurd while the rail corridor between Kitchener & Guelph is under used. Why not use this corridor to connect the two downtowns?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:50

We’re currently working to provide increased service along the rail corridor connecting Kitchener and Guelph. We do still have some work to do on the infrastructure to allow for this, but to get an idea of what’s to come, please click here.

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JimmE's avatar

Self propelled Rail Cars - or Rail Liners or Budd Cars as they used to be called in Canada until they were discontinued by the railways in the 1970's are still used in Europe & Australia. Many routes in the GO network could be improved in very short order by using readily available rolling stock. Resulting in improved service, greater ridership, building the system at a faster & more cost effective alternative to heavy locomotive powered rolling stock.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:50

We are committed to finding sustainable solutions as service increases to meet our Regional Express Rail (RER) goals. As a part of this expansion, electrification of the GO rail network will help address many of the same items you mention.

We are studying the environmental impacts of traditional electrification, as well as the feasibility of hydrogen powered vehicles. Thank you for your suggestion and we’ll keep this in mind for additional consideration as our plan continues to adapt to the needs of our customers.

To learn more about the electrification study, click here. For more information on RER, please click here.

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sazafrass's avatar
Dec 7, 2017 - 17:44

Between 2001 and 2011 Milton was the fastest growing municipality in Canada. Now the population is a little over 110, 000. We need more service.
We need all day two-way service pronto! Or at least a Milton Express bus that gets on Highway 401 at Trafalgar Rd. (possibly stopping at the Toronto Premium Outlet).

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 11:25

We’re making advances towards increased service frequency on the Milton line as we progress on our Regional Express Rail (RER) service plans.

However, the Milton Line is currently owned by CP Rail and we’re not able to provide full two-way, all-day service at this time. We’ll continue to work closely with our partners to add more trips for our customers moving forward.

As more train service is offered, it will free up bus equipment to potentially create express service in other areas. More information can be found here.

 

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mrsbbb_5605's avatar

Why do we need to go and apply for the refund? Why can't it be done automatically? If we tapped on for a ride that can be refunded, why can't the funds automatically go back onto our card? Why do we need to spend time and go online to apply?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:41

Our system is not designed with a feature to automatically refund PRESTO card users if their trip was eligible for a refund under our Service Guarantee. Not all trips are eligible and customers can check to see if their trip qualifies before applying for a refund. That being said, we can certainly make a note of your feedback for future consideration.

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BonifaceV's avatar

Because of the narrow exit doors (1 person doors) from the narrower platforms, we take about 5 min to exit Union Station. Why can't we have exits going upwards (using over-head covered bridges) to the road directly instead of heading into the lower levels and weaving through massive numbers of people and being confused about which exit to take, to reach the road level. If you plan to increase the number of stations and trains, you should be thinking of how to get them away from the platforms ASAP. People have jobs and are losing money because they reach work late, because they cannot get off the platforms because of badly planned exits.

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 12:15

We recognize that it can be difficult to get on and off the platforms but we want to assure you we are working to make things easier for our customers.

In 2018, we’re looking forward to reopening the Bay Concourse which will provide twice as many stairwells as we currently have. In the meantime, we’re also working to renovate existing stairwells and exits to help passengers get in and out quickly. For more information as to what else we have in store, please click here.  

Thank you for your continued patience as we work to improve Union Station.

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Ram's avatar

The present problems for transit is not to redistribute fares, but to increase ridership, network capacity and encourage transit as a better alternative to driving. playing with the fare system does not provide make the buses arrive on time or increase a seat magically. Then why is Metrolinx most concerned about redistributing fares by distance .

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Metrolinx's avatar

Metrolinx
Jan 9, 2018 - 10:02

Fare by Distance can benefit customers across the GTHA, by offering the greatest consistency in how fares are calculated.

Transit users would have a unified approach for calculating and paying for their fares, regardless of where they were travelling and which transit service(s) they would use to get there—making crossing municipal boundaries and switching between transit systems simple and hassle-free.

Further analysis is still needed and this is only one of several options being considered. We are continuing discussions and review, including key municipal officials and feedback from passengers.

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kinger1331_5549's avatar

kinger1331_5549
Dec 6, 2017 - 12:13

Why are we wasting time with this hydrogen concept?

We need wires now!

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:40

We are committed to delivering electrified trains on the GO rail network as promised. In delivering these solutions it is critical for us to understand where technology and innovation is leading. Our recent Hydrogen Symposium and subsequent hydrogen feasibility study aims to determine whether it is technologically feasible and economically beneficial to use hydrogen fuel cell powered trains on the GO Transit Rail network, as an alternative approach for electric propulsion. Recent advances in the use of hydrogen fuel cells to power electric trains in other jurisdictions make it important to consider this clean electric technology.

Electrification of the GO network remains a top priority and our hydrogen feasibility study will not slow down the process—in fact it will make it more complete.

For more information on GO electrification please see our dedicated webpage: http://www.gotransit.com/electrification/en/default.aspx

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 's avatar
Dec 6, 2017 - 14:54

There's a lot of adverts on trains and stations. How much bus/train service does this revenue fund?

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 16:01

Non-fare sources, including advertising, account for about 15% of our yearly revenue.

We publish annual financial statements every year that lay out how our operating expenditures get split across various categories. For more information, please see Section 5.1 of our 2017/2018 business plan, which breaks down the yearly budget costs.

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 's avatar
Dec 6, 2017 - 14:52

How much money is spent maintaining parking lots and garages?

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 16:00

We publish annual financial statements every year that lay out how our operating expenditures get split across various categories.  

Parking lots and garages factor in as part of our “Facility & Tracks” cost, which accounts for about 17% of our budget in total. For more information, please see section 5.1 of our 2017/2018 business plan.

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ajohns2020_5563's avatar

ajohns2020_5563
Dec 7, 2017 - 11:00

The two way weekday GO train from Bramalea has been a very welcomed addition to GO service. With well over 1/2 million residents in Brampton, when will evenings and weekend two way GO train service be available?

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Metrolinx's avatar

Metrolinx
Feb 7, 2018 - 16:43

As part of our plans to introduce two-way electrified GO service on the Kitchener corridor, Metrolinx is building an additional track between Union Station and Mount Pleasant GO Station. The additional track will enable all-day, two-way 15-minute electrified GO service between Union Station and Bramalea GO Station.

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marshall_kevan_5570's avatar
Dec 7, 2017 - 12:42

Could you please provide an update on the Kitchener line and 2-way all-day service from Kitchener? Is the funding for this project secured? What updates can you share on timing?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:46

As part our plans to introduce two-way electrified GO service on the Kitchener corridor, Metrolinx is building an additional track between Union Station and Mount Pleasant GO Station. The additional track will enable all-day, two-way 15-minute electrified GO service between Union Station and Bramalea GO Station.

Increasing GO service in both directions to Kitchener and Waterloo Region requires that we build a new 30-kilometre freight bypass corridor between Brampton and Milton so that most CN freight traffic can be shifted off the existing Kitchener corridor, allowing Metrolinx to deliver two-way passenger rail service to Kitchener. Currently, CN Rail owns a 19-kilometre stretch of the Kitchener corridor between Georgetown and Bramalea.

The new corridor would be subject to an Environmental Assessment, including public engagement that would help inform the preferred route for the corridor based on public and stakeholder input. Formal planning should begin in approximately Spring 2018. For more information please see our Kitchener GO corridor project webpage: 
http://www.metrolinx.com/en/greaterregion/projects/kitchener-go-expansion.aspx

 

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John Moore's avatar
Dec 7, 2017 - 14:33

Is Metrolinx considering allowing more fare options (e.g. 2h, 24h, 48h, weekly ticket etc.) and better fare integration within the 416? There should be one fare for both TTC and GO service (the current planned 1/2 price transfer is a half-measure). More options and fare integration would drive higher usage of both systems and would have the most significant impact on reducing car usage.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:09

Metrolinx is working with its transit partners to deliver a seamless travel experience across the region for our customers. Discounts such as the GO-TTC discounted double fare are one the first steps towards better integrating fares across the region to make it easier and more convenient to take transit.

Implementation of the new discount will provide immediate benefits to some commuters who face barriers, while the Province and Metrolinx continue to work on the broader, transformational Fare Integration plan with its partners in the GTHA. We want to make it as easy as possible for people to get from A to B using transit, and part of that is giving them one seamless way to pay their fares, no matter where they travel to or from, or the number of transit systems they use.

For more information on this topic, please see our fare integration webpage: http://www.metrolinx.com/en/regionalplanning/fareintegration/default.aspx

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 's avatar
Dec 7, 2017 - 17:50

It seems the majority of major HWYs (407 and HWY7), plus the express bus going along HWY 7 should be able to easily connect to the Barrie line. The new subway line also connects to hwy 7. With this area becoming a central point for regional transit in Vaughan it doesn't seem like regional transit is coordinated across the different initiatives. Why has Metrolink not made it a priority to coordinated with other transportation options in this region.

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 15:59

We are developing preliminary design business cases for all of the potential station sites that underwent initial analysis in 2016.  A site in the vicinity of Highway 7 and Baldwin, “Concord”, is included in this work.  The new stations analysis and work to date regarding all of the station sites, including Concord, is available here.

An update on this analysis will be presented to the Metrolinx Board of Directors at the March 2018 meeting.

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Heidi Bajcar's avatar

I live across the street from the Laird Station main entrance for the crosstown LRT. My family, including two young school age children, and I have lived here for 8 years. The 24/7 jackhammering has proved extremely negatively impactful on our family, with kids falling asleep in school and parents missing work due to being up several hours, if not the whole, night. With a combination of violent vibration shaking our beds, window panes, light fixtures and the noise. A detailed sleep journal has been kept since September. Metrolinx, thus far, has been unconcerned about the fact that no sleep is a human rights issue. What is Metrolinx plan to ensure families and people living in these zones are not so negatively impacted and to ensure those of us living here are not just a number and a “nuisance” and are in fact people who also need to earn a living and raise our families, just like you?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:55

The mining technique is being implemented for four of the future Crosstown Stations because of its reduced impact at street level. Crews are excavating from the existing shafts and are working deep beneath Eglinton Avenue. There are many reasons for mining stations, including fewer disruptions and inconveniences for drivers, residents and businesses. While crews work below the surface, there are minimal changes to traffic and there is less impact on everyone’s daily lives.

In order to take advantage of the mining method, work will need to take place during 24-hour cycles. This continuous work will carry on through to late 2019. As part of preparation for this overnight work, our constructor, CTS developed a robust noise reduction plan that includes additional noise mitigation measures that could be explored for residents living close to the Station sites.

If you would like to get more information, please speak with our Crosstown Community Offices at 416-482-7411 or 416-782-8118.

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Tony's avatar
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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:06

In 2008, the province of Ontario created Metrolinx, under provincial legislation, Metrolinx Act, 2006, to improve the coordination and integration of all modes of transportation in the Greater Toronto and Hamilton Area. The organization’s mission is to champion, develop and implement an integrated transportation system for our region.

Metrolinx has a variety of responsibilities, including operating GO Transit and UP Express, transit planning for the region (RTP), construction of regional transportation projects such as Eglinton Crosstown, and implementing and operating the regional smart card system, PRESTO.

Under the current legislation, Metrolinx is not responsible for managing or operating local transit systems and does not have land use or taxing powers.

For more information, please see the Metrolinx webpage:
http://www.metrolinx.com/en/aboutus/metrolinxoverview/metrolinx_overview.aspx

 

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HBSRRA's avatar
Dec 7, 2017 - 10:57

Can you please provide a comprehensive update on the status of the Park Lawn GO station project, as well as provide information on the next steps Metrolinx is taking to address this demand? How will data (such as ridership numbers) be updated to better inform the Park Lawn GO Business Case through the new reviews? Finally, now that the City of Toronto has decided that Park Lawn GO is a priority, how will that influence, progress, and/or catalyze Metrolinx to come to the table with the new owners of the Christie's lands and look to execute this station at the earliest possible date?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:07

Metrolinx initially examined over 120 potential new GO Stations across the region, including a possible location at Park Lawn.  After our initial analysis Park Lawn required further design and study as part of the RER program.  We are continuing to work with the City of Toronto to improve the station site’s strategic, economic, financial, and operations cases before we can move it forward for further consideration. 

For more information on process, methodologies, and business cases for new stations, please visit our webpage:http://www.metrolinx.com/en/regionalplanning/newstations/default.aspx

 

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John's avatar
Dec 7, 2017 - 10:45

Why doesn’t Metrolinx take responsibility for all transit in the GTA

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:06

In 2008, the province of Ontario created Metrolinx, under provincial legislation, Metrolinx Act, 2006, to improve the coordination and integration of all modes of transportation in the Greater Toronto and Hamilton Area. The organization’s mission is to champion, develop and implement an integrated transportation system for our region.

Metrolinx has a variety of responsibilities, including operating GO Transit and UP Express, transit planning for the region (RTP), construction of regional transportation projects such as Eglinton Crosstown, and implementing and operating the regional smart card system, PRESTO.

Under the current legislation, Metrolinx is not responsible for managing or operating local transit systems and does not have land use or taxing powers.

For more information, please see the Metrolinx webpage:
http://www.metrolinx.com/en/aboutus/metrolinxoverview/metrolinx_overview.aspx

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Layperson 's avatar

Currently GGH Transportation Study is underway. I have seen no reference on the website of Metrolinx for the areas that Metrolinx is legislated to look after which falls within the GGH area. Why is no reference nor anyone I speak with does not know about this. I have in person asked people within the Metrolinx an TTC and no one is aware of it. Connecting the dots for in demand destination points I think is crucial for forward progress.
GGH is the first ever Transportation plan for all multi modal corridors and Metrolinx should be involved via transparency as much as possible. I even sent the CEO an email with no response. Please discuss this.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:46

At this point, the Greater Golden Horseshoe (GGH) Transportation plan is still in review and development at the Ministry of Transportation level. The comment period has just concluded as of December 23rd, 2017.

As the study progresses, we look forward to assisting and further developing this undertaking. For more information, please visit the MTO page here.

 

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eric_code_5562's avatar

Go Transit was the consumer-facing brand for years. It had high recognition and was fine. Metrolinx was created to oversee and operate Go Transit. Fine, but it does not need a consumer-facing brand. Creating brands costs money, and now, the result is brand confusion. Metrolinx and Go Transit overlap. Even the trains have different greens on the cars. And they clash.

Have you heard of Cara Foods? Likely not. They own (and oversee) The Keg, Swiss Chalet, Milestones, and Harvey's. They decided there was no point spending money on the Cara brand because it isn't consumer-facing. Wise.

I wish Metrolinx was the same way. Those dollars should be spent on transportation, not promoting Metrolinx. Chest thumping does not help with our transportation problems.

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 12:51

We recognize your concerns with respect to the cost announced for rebranding. Metrolinx is a large and complex organization handling a number of services, often with little visual connection between them. As we continue to grow, we needed an indicator to help the public draw an easy connection between our services.

We feel that people deserve to know what work is being undertaken in their communities and that they should be able to easily know where they can go if they have questions, comments or concerns about these projects.

We’re committed to making commuting in and around the GTHA as enjoyable and seamless of an experience as possible for all transit users. However, your concerns have been noted, and we appreciate your input.

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bubbles's avatar

Prior to June 2017, midday and evening service between Union Stations and The City of Markham and Town of Whitchurch Stouffville were provided by express busses that ran every 20-30 minutes and did the trip in less time than peak period GO Trains. In late June, without any warning, Metrolinx replaced the express busses with trains that only run once every 60 minutes (frequency cut), are slower (speed cut), and usually only go as far as Unionville forcing customers to transfer to complete their trip (increases travel time and inconvenience). Could Markham and Stouffville have their busses back?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 10:22

We’re currently well into delivering a multi-billion dollar service expansion program. This includes transforming the Stouffville GO line, with the vision that by 2024-25, there will be trains between Union and Unionville in both directions every 15 minutes or better throughout the day.

For this 10-year program, our plan is to continue to grow the amount of rail service across our network: first, by adding as much service that existing infrastructure and operating resources permit; then work to increase capacity on the corridor and expand service further till we achieve the full vision.

In order to be ready by 2024-25 to support two-way, all-day service every 15 minutes or better, it is crucial for us to forge ahead with hourly mid-day and evening train service.

 

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rct3dave's avatar

In the past, Toronto has used the existence of restaurant toilet facilities as it's position on the provision of toilet facilities in Metro Toronto. However, with the position being adopted by most restaurants that their toilet facilities are now for customers only, the availability of recognised toilet requirements in Metro Toronto is declining rapidly.

What is the position of all the transit agencies in Toronto with regard to the provision of toilet facilities in the public spaces under the control of the various transit agencies in both existing and proposed infrastructure?

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Metrolinx's avatar

Metrolinx
Jan 16, 2018 - 17:04

Metrolinx has washroom facilities at all of our GO and UP Express stations. While these facilities have been built to support a forecasted customer demand, many of them are in public spaces and can be used by the general public.

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ashey's avatar

Does metrolinx plan on allowing Torontians to use other modes of transport with their TTC fare? Why not allow someone to take a Go train from Kennedy to Union for one comprehensive all inclusive “416” fare of 3.25 or their existing metro pass?

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Metrolinx's avatar

Metrolinx
Jan 9, 2018 - 10:04

At this time, we don’t have plans to implement a flat rate fare on our system, but we are working on a study to determine if a consistent fare by distance program can work across the different regions in the GTHA. The goal is to allow passengers to travel using multiple services providers without having to worry about paying different fare rates. We expect to have preliminary results on this study in the coming year.

Starting January 7, 2017, people who use their PRESTO card to transfer between the TTC and GO Transit or the UP Express will save up to $1.50 on the cost of their fare. Regular commuters who use PRESTO to transfer between GO Transit and the TTC will save about $720 per year. For more information, please click here.

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crs1026's avatar

The Georgetown South project, which began in 2009, promised improved train service to Brampton and Georgetown. After spending over a billion dollars on this line (over and above the money spent on Union Pearson), only a few additional trains per day have been added over what existed before GTS began. Why has evening and weekend service not been implemented on this line? We are hearing that CN has not agreed to more trains - why did Metrolinx wait until this past year to seek CN's cooperation, when the project began over eight years ago?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:11

As part our plans to introduce two-way electrified GO service on the Kitchener corridor, Metrolinx is building an additional track between Union Station and Mount Pleasant GO Station. The additional track will enable all-day, two-way 15-minute electrified GO service between Union Station and Bramalea GO Station.

Increasing GO service in both directions to Kitchener and Waterloo Region requires that we build a new 30-kilometre freight bypass corridor between Brampton and Milton so that most CN freight traffic can be shifted off the existing Kitchener corridor, allowing Metrolinx to deliver two-way passenger rail service to Kitchener. Currently, CN Rail owns a 19-kilometre stretch of the Kitchener corridor between Georgetown and Bramalea.

The new corridor would be subject to an Environmental Assessment, including public engagement that would help inform the preferred route for the corridor based on public and stakeholder input. Formal planning should begin in approximately Spring 2018.

For more information please see our Kitchener GO corridor project webpage: 
http://www.metrolinx.com/en/greaterregion/projects/kitchener-go-expansion.aspx

 

 

 

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sukhmanjot_5583's avatar
Dec 7, 2017 - 17:45

Ridership is increasing day by day. After Mount Pleasant it's really hard to get a seat. We are paying good amount of dollars and every day standing for atleast 30 -40 minutes is really hard.
My question is how you guys check the amount of ridership and any plans to add new trains and any express trains increase in near future.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:50

We are working towards providing more frequent and increased train service on the Kitchener line through our Regional Express Rail Expansion Program. This will include increased rush-hour service between Kitchener GO and Union, and more frequent service during off-peak hours between Mount Pleasant GO and Union.  For more information, please click here.

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jilliangumbley_4560's avatar

And Via Rail does it....

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:51

We are in the process of identifying potential business partners that could provide free customer Wi-Fi services on GO trains and buses. Stay tuned for more information at http://www.gotransit.com/public/en/travelling/Wifi.aspx

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Cathy's avatar

I read recently that a huge number of people in Hamilton travel daily to the Niagara Falls area. I am puzzled that a Go Bus and/or train does not go directly from the Hamilton Go stations to Niagara Falls area. What are you doing to address this problem?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:17

Metrolinx is responsible for allocating limited bus and train resources to support growth across the entire GTHA and GO service area. We work closely with the municipal transit agencies to provide network connections. Currently, connections exist at Stoney Creek Park and Ride facility between GO bus services and Hamilton Street Railway (HSR) local transit routes to downtown Hamilton and other parts of the City. We are also working with HSR to ensure there are connections at the new Confederation Station Park and Ride. 

In addition, Metrolinx is currently reviewing bus services across the entire GO service area, including evaluating potential new services between Hamilton and Niagara.

For more information, please see our Niagara Region webpage: http://www.metrolinx.com/en/greaterregion/regions/niagara.aspx

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LoriLynnM89's avatar
Dec 6, 2017 - 20:24

When I board a GO Train at Port Credit I expect it to be somewhat crammed but with seats available. However, what seats aren't being used by people I see bags or feet, I just want to sit and relax, I shouldn't have to ask people to move either bags or feet. Can you please enforce your rules or get rid of them, personally I'd rather you lose the rude riders than cater to them and lose us decent riders.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:44

We’ve run several etiquette campaigns over the past 2 years, highlighting issues like “feet on seats” and other concerns that our customers raise.

In the past year, we’ve added automated announcements and reminders for passengers to be aware of these courtesy concerns. Additionally, these rules are enforced by our Transit Safety officers and will remind customers of them when needed or can issue fines if and when necessary.

As a shared area, we hope that customers will be courteous to each other during their ride with us.

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 's avatar

GGH Transportation Study involves the areas that Metorlinx is legislative to work on which is GTHA. I have requested via email this question and also in person at public meetings and yet no comments on the web site. Please advise.

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 17:29

At this point, the Greater Golden Horseshoe (GGH) Transportation plan is still in review and development at the Ministry of Transportation level. The comment period has just concluded as of December 23rd, 2017.

As the study progresses, we look forward to assisting and further developing this undertaking. For more information, please visit the MTO page here.

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Markham Rider's avatar

Markham Rider
Dec 7, 2017 - 18:02

Over the years the Stouffville line commute to stations north of Unionville has become longer and longer. Why must we stop at Danforth now that the pilot project with the TTC failed almost 2 year ago and was abandoned? It may not seem like a long stop for some but it does add up. Why no recent updates on the 2nd rail provisioning? And will the Stouffville line ever get an express train to at least Unionville? 1 hour to get from Union to Markham is practically the same as driving.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:43

We’re currently well into delivering a multi-billion dollar service expansion program. This includes transforming the Stouffville GO line, with the vision that by 2024-25, there will be trains between Union and Unionville in both directions every 15 minutes or better throughout the day.

For this 10-year program, our plan is to continue to grow the amount of rail service across our network: first, by adding as much service that existing infrastructure and operating resources permit; then work to increase capacity on the corridor and expand service further till we achieve the full vision. More information will be forthcoming, but in the meantime, please click here.

 

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nawaz.masood_5590's avatar

nawaz.masood_5590
Dec 7, 2017 - 18:39

When will there be all day passenger GO trains service on the Milton line?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:02

Metrolinx has consistently recognized the transformative potential of two-way, all-day service on the Milton corridor, but we have consistently said an agreement with freight rail partners must be secured before this level of service can become a reality.

Two-way, all-day service is a concept that requires further feasibility and EA work. Feasibility and EA analysis are generally done to determine if a concept can be built. In the case of the Milton corridor, there is no doubt based on analysis that this is a high performing line and all communities served by this corridor would like to see more service. But as mentioned earlier, Metrolinx does not own the corridor and we continue to work with our rail partner to bring as much passenger service to the Milton GO line whenever possible. 

For more information please see our Milton GO corridor project webpage:
http://www.metrolinx.com/en/greaterregion/projects/milton-go-expansion.aspx

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Francine's avatar

Given the cost of a Toronto/Barrie fare and the time it takes to travel between the two stations with no interruptions (1 hr and 35 minutes) the number of delays especially on the return trip happen almost every day and for many of the trains running north on the same day. There always seems to be some excuse usually somebody else's cause, what will you do to make this a more reliable line to travel? I used Go Transit when I lived in Mississauga and regularly took the train Union to Clarkson and I rarely remember a delay in getting to and from work. On the Barrie Line I can count on being late almost every night. Its time you took responsibility and sort out the regular type of problems with other trains or signal problems being the most usual.

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 17:29

Metrolinx has consistently recognized the transformative potential of two-way, all-day service on the Milton corridor, but we have consistently said an agreement with freight rail partners must be secured before this level of service can become a reality.

Two-way, all-day service is a concept that requires further feasibility and EA work. Feasibility and EA analysis are generally done to determine if a concept can be built. In the case of the Milton corridor, there is no doubt based on analysis that this is a high performing line and all communities served by this corridor would like to see more service. But as mentioned earlier, Metrolinx does not own the corridor and we continue to work with our rail partner to bring as much passenger service to the Milton GO line whenever possible. 

For more information please see our Milton GO corridor project webpage:
http://www.metrolinx.com/en/greaterregion/projects/milton-go-expansion.aspx

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Luke's avatar

Can you upgrade Presto Card's to work with Android and IOS wallets? So we can use our phones NFC capability with a virtual wallet and simply link our virtual wallet to our Credit Card for instant reloading.

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 11:19

We have received feedback about this and are working with our improvement team. In the future, PRESTO will also allow open payment, which will let customers pay their fares with credit cards or mobile devices, for example.

Stay tuned for more PRESTO updates by visiting: https://www.prestocard.ca/en

 

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Jennifer's avatar

I'm wondering about any plans to increase transit between Kitchener and Toronto. Greyhound has been steadily decreasing service, especially in the evening and cutting stops like Cambridge and Sportsworld in Kitchener so that free parking options or parking at all become very challenging at the remaining stops. (Guelph GO station has very limited parking might I add.) I've turned to Go Transit but the trips are longer with more stops and I have to transfer buses or trains. It would be nice if there were at least some express/direct trips to downtown Toronto (Union Station). The train service is only for work related commuters (early in the morning and 5pm). I'd especially like more service later in the evening. It's very hard to try and catch a bus after a concert in Toronto that still goes back to Kitchener.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:01

We are working towards providing more frequent and increased train service on the Kitchener line through our Regional Express Rail Expansion Program. This will include increased rush-hour service between Kitchener and Union and more frequent service during off-peak hours between Mount Pleasant and Union.

We will be increasing service in phases until we reach this goal over the coming years and as more information becomes available, it will be shared with our customers. For more information on these plans, please click here.

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sitdownie_5600's avatar

Why are these buses so unreliable and constantly breaking down/plagued with various problems and issues? All 3 versions (high/low/superlow) have an unacceptable service record including endless minor and/or major concerns. When will management prioritize and take seriously the need to vastly improve these buses in every way - a plan of action is long overdue to ensure higher standards of reliability.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:19

Performance of our double decker buses has improved greatly after the completion of our upgrade and retrofitting programs. Our Bus Engineering team continues to monitor feedback from drivers and implement the changes that are required to ensure the buses continue to be safe and reliable for our customers and drivers.  

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s.chincheong_5608's avatar
Dec 8, 2017 - 08:47

The renovations at Union Station are taking much longer than anticipated.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 10:24

We recognize the impacts that the ongoing construction at Union has on our customers and want you to know that our goal is to make the travel experience as easy and convenient for our customers as possible.

The majority of the construction will be completed in late 2018, including the re-opening of the new Bay Concourse. This will provide better access to our platforms, wider platforms, and easier connections to Toronto’s PATH system and the TTC. For more information and to stay up-to-date, please click here.

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jeevansidhu58_4911's avatar

jeevansidhu58_4911
Dec 8, 2017 - 08:49

when will go transit have electric engines? your engines are causing a lot of diesel pollution and passengers are breathing same air. many countries have electric or hybrid engines. where is money going since you increase fare every year ?

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Metrolinx's avatar

Metrolinx
Jan 24, 2018 - 15:54

Metrolinx is electrifying GO-owned rail corridors as part of its plan to transform GO from a commuter train service into the backbone of a rapid transit network that links up with light rail transits to connect people and communities across the GTHA.

We are on-track to deliver electrified service to core segments of the GO rail network and the UP Express by 2025.

For more information, please visit GO Electrification

To view a list of Metrolinx’ annual reports and financial statements, please click here

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s.chincheong_5608's avatar

Commuters have had to deal with the ongoing renovations for many, many years. It seems never ending and frustrating.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 10:57

We recognize the impacts that the ongoing construction at Union has on our customers and want you to know that our goal is to make the travel experience as easy and convenient for our customers as possible.

The majority of the construction will be completed in late 2018, including the re-opening of the new Bay Concourse. This will provide better access to our platforms, wider platforms, and easier connections to Toronto’s PATH system and the TTC. For more information and to stay up-to-date, please click here.

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GO Voyageur's avatar
Dec 8, 2017 - 09:24

Thank you for hosting this Town Hall meeting.

The transparency offered by this event is a breath of fresh air compared to the steady diet of opacity served by the prior administration. However, one event like this one does not address all issues facing Metrolinx. When is the next Town Hall meeting?

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 12:42

We plan to continue with these Town Hall meetings and truly appreciate the feedback we’ve received. At this time however, the next date has not been determined. For updates, please bookmark Metrolinx Engage.

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susan_westbrook_5611's avatar
Dec 8, 2017 - 09:49

And will this make Stouffville line faster?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:59

We are working towards providing more frequent and increased train service on the Stouffville line through our Regional Express Rail Expansion Program. This will include increased rush-hour service between Unionville and Union and more frequent service during off-peak hours between Mount Joy and Union.

We will be increasing service in phases until we reach this goal over the coming 10 years and as more information becomes available, it will be shared with our customers.

For more information on these plans, please click here.

 

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SP1771's avatar
Dec 8, 2017 - 11:15

Why aren't the ridership statistics published? At least for the users who tap on with their Presto card, Metrolinx should have the data of how many people ride on each GO train and get on from what station, at what time. We should be able to see how many people get on at each train in the morning and evening rush hours so we can better plan out our commute.

Also, there seems to be inadequate parking spots in a LOT of GO stations, when will this be addressed?

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 11:27

Ridership statistics for GO train trips are collected twice a year, during the Spring and Fall seasons, and are based primarily on manual passenger counts. These statistics are available upon request. While PRESTO tap-on/off data is available and can be used to estimate ridership between GO rail stations and on train trips; because not all passengers use PRESTO (as many still purchase paper tickets, group passes & day passes) other tools are required to provide complete ridership estimates for our trains.

As our GO rail expansion program continues, it is anticipated to result in substantial ridership growth. If current station access patterns remain unchanged to 2031, GO rail stations would need approximately 75,000 to 80,000 additional parking spaces. This level of parking expansion would be financially unsustainable and would severely add to congestion around GO stations.

GO Transit rail station access will be planned and delivered in an integrated, sustainable, and financially efficient manner to grow ridership, enhance all customers’ experience and safety, and reduce the dependency on single-occupant vehicles. For more information, please see our GO Rail Station Access Plan:
http://www.metrolinx.com/en/regionalplanning/projectevaluation/studies/GO_Rail_Station_Access_Plan_EN.pdf

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abz's avatar

Initially, the barrie go plan said that the 30 minute journey from allandale to union would be completed by 2020. Why has the completion date been extended to 2025? Why is this plan not being fast tracked so that Barrie can partake in Toronto's economic prosperity? What can we do as residents of Barrie to expedite the process?

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Metrolinx's avatar

Metrolinx
Feb 7, 2018 - 16:35

We are continuing to design and build new infrastructure that will bring more frequent, convenient service along the whole corridor by 2025. This will include service as frequent as every 15 minutes from Allandale Waterfront to Union Station in the morning and from Union Station to Allandale Waterfront in the afternoon/evening.

At this time, the number of train trips that can run to or from Allandale Waterfront GO Station in a day is limited by track capacity and the amount of space we have to store trains overnight in Barrie.  At this time, we are using that storage space to ensure there are enough rush-hour trips available for customers in Barrie, which we know is the priority.

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abz's avatar

What can residents of Barrie do to fast track the half hour service plan which was initially planned for 2020 but has been extended to 2025? In the meantime, what is Metrlinx doing to reduce the 1 hour 40 mins journey from union to allandale?

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Metrolinx's avatar

Metrolinx
Jan 9, 2018 - 10:06

We continue to plan, design and build a variety of infrastructure upgrades along the Barrie line that will enable even more and better service in the future.  By 2024-25, we expect to offer electric trains in both directions every 15 minutes or better between Union and Aurora and hourly between Union and Barrie during the midday, evening and weekend periods, along with expanded rush hour service. More information on the RER project and improvements can be found here.

 

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Jim Young's avatar
Dec 10, 2017 - 15:52

In Europe and the rest of the urban commuting world, the stations are functional and utilitarian while the trains are modern, electrified and high speed and high frequency.
In Ontario we spend years and billions of dollars building palatial stations for old fashioned trains with terrible service frequencies.
Oh... I just worked it out....the stations have to be so good because the service is so terrible.
We are building better places to wait instead of better ways to move.
Spending in all the wrong places...........Its all about the Trains..........don't you get it??????????

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Metrolinx's avatar

Metrolinx
Jan 23, 2018 - 10:06

While the redevelopment of our older station infrastructure is important, Metrolinx is also moving forward on our Regional Express Rail (RER) program, in conjunction with electrification of the GO system.

We are reviewing several different options to provide the most technical and economically feasible solutions, updating our existing rail network to allow for faster, more frequent service.

For an outline of the RER plans overall and by service area, please visit the RER website.

To learn about the GO Electrification project and studies, click here.

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Andre's avatar

I would expect diversity at the management team level to be a key priority for an organization that represents a very diverse group of people (ie the citizens of the Province of Ontario).
However, other than gender diversity (which is awesome), I don't get a sense that the management team reflects the diversity of the province.
Can you explain the perspective/ policy on management team diversity and correct my incorrect assumption if it is wrong.
Thank you.

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 12:45

We recognize that each employee brings their own unique capabilities, experiences and perspectives to the organization, and it is this diversity that adds value to our corporate teams, and to the experiences of the customers, clients and stakeholders we serve.

As you mentioned, we do have a strong female presence especially in the Senior Management Team and we further intend to hit 50% gender balance at Senior Manager level and above by 2021. From a company perspective, Metrolinx firmly stands behind the diverse makeup of our province and are committed to building a staff — including management — reflective of that diversity.

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James Scantlebury's avatar

Seems common sense to me - why not connect stations like Bloor / Dundas West, and Leslie / Oriole? This will help to increase ridership, as customers see the easy connections available between the various transit systems.

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Metrolinx's avatar

Metrolinx
Jan 9, 2018 - 10:12

We are working closely with our local transit partners to improve connectivity between our stations and services. For more information relating to Bloor and Oriole, please visit our GO Rail Station Access Plan here.

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louisasislian_5578's avatar
Dec 7, 2017 - 16:50

We urgently need a GO Station at Park Lawn and Lake Shore. The area is exploding rapidly with highrise towers. about $30,000 peoplwill e soon be in the Humber Bay Shores Area. No direct access to the downtown, when we are only 10 or 15 min. away by car, have to take a bus to the Mimico Station or a bus to Old Mill to connect. The city is encouraging people to take transit but no adequate transit is available.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:50

Metrolinx initially examined over 120 potential new GO Stations across the region, including a possible location at Park Lawn.  After our initial analysis Park Lawn required further design and study as part of the RER program.  We are continuing to work with the City of Toronto to improve the station site’s strategic, economic, financial, and operations cases before we can move it forward for further consideration. 

For more information on process, methodologies, and business cases for new stations, please visit our webpage:http://www.metrolinx.com/en/regionalplanning/newstations/default.aspx

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 's avatar
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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 15:51

Due to the scope of this project, numerous reviews and studies have been required prior to starting.

The Request for Proposals (RFP) is expected to be released within the next few months pending approvals. The Request for Qualifications Shortlist is expected to be released shortly before it. From RFP release to contract award, this typically takes approximately 12-14 months – assuming there are no issues/delays in the market.

Our objective remains to begin construction in 2019 and have the LRT in service in 2024. Specifics regarding the timeline will be confirmed as we progress through the initial stages.

For more information, please see our Hamilton LRT webpage.

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betty_spanton_5582's avatar
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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:49

We are working towards providing more frequent and increased train service on the Kitchener line through our Regional Express Rail Expansion Program. This will include increased rush-hour service between Kitchener GO and Union and more frequent service during off-peak hours between Mount Pleasant GO and Union.

Service will be increased over the coming years until we’ve reached this goal. For more information, please click here.

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lkasawat_5585's avatar
Dec 7, 2017 - 18:01

Many parking lots have an exiting issue. too many cars and not enough exits from the lot causing major delays for cars leaving the parking lot. could there be more studies to avoid this in future lots?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:49

We have plans to improve access to a number of our stations and some of these plans include reconfiguring the layout of our parking lots to help with pedestrian and motorist access. For more information about specifics stations, please visit our GO Rail Station Access Plan here.

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NM's avatar

For instance:
single use tickets
day/weekly passes (e.g. for tourists)
gift cards - so you can purchase an amount to put on someone's presto

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Metrolinx's avatar

Metrolinx
Feb 7, 2018 - 16:41

PRESTO is making it faster and more convenient to take transit within Toronto and beyond. PRESTO is now available in all 75 subway stations and on all the TTC’s over 2,500 surface vehicles, from Wheel-Trans vehicles to buses and streetcars. You can also buy or load your card instantly at one of our ever-expanding retail partner locations (93 Shoppers Drug Mart locations in Toronto). 

In addition, we’re rolling out new Fare Vending Machines across the TTC, starting at the new TTC Line 1 subway extension, which will allow you to buy cards and load value instantly, including TTC monthly passes. In the future, PRESTO will also allow open payment, which will let customers pay their fares with credit cards or mobile devices, for example. We have also committed to providing transit agencies with options such as limited-use passes (e.g. single-ride PRESTO tickets), self-serve kiosks, a university pass and other third-party voucher options, the Shoppers Drug Mart retail partnership, and para transit solutions.

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jeffadams2_5592's avatar

When there is an operational issue on a line, why does GO Transit seems to focus on getting the trains on schedule and leaving riders waiting. Recent signal issues on Lakeshore East, GO cancelled the 7:30 Pickering local train, then ran 2 express trains that could have stopped at half of the local stations to pick up stranded riders. GO left those riders for 90 minutes. This is a consistent issue - question why does GO not treat the clients as a priority and pick up stranded riders and then focus on getting back onto schedule? It seems that GO is focused on operations and schedules vs having a client focus.

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Metrolinx's avatar

Metrolinx
Jan 8, 2018 - 16:06

When delays like this occur, our priority is to get as many of our customers to their destinations as quickly and as safely as possible. The challenge is to do this while working to normalize our schedule and protect service across all seven lines.

We recognize the impacts to our customers when a decision is made to cancel or adjust a trip but sometimes, it’s necessary to ensure we can return the service to normal and help reduce or prevent ongoing delays.

Our operations staff take the time to review the decisions made during these kinds of events and we’ll be sure to add your feedback regarding your train to this review.

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 's avatar
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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 16:28

At this time, we don’t have plans to implement service out to Orono, ON.

Our provincially mandated service area is within the Greater Golden Horseshoe and our focus is to provide greater connectivity and easier travel within the various regions in this area.

If you would like more information as to what we have planned, please visit our website here

 

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brittanygingras2_5601's avatar

People travel to and from Toronto to Sault Ste. Marie Ontario a lot. A lot of families take a plane, greyhound, or drive themself just to see each other.
There's a via rail station in Sudbury but why not Sault Ste. Marie? Sault Ste. Marie is also a border town meaning it has a border connection to Michigan State USA.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:32

At this time, we don’t have plans to implement service out to Sault Ste. Marie, ON. Our Provincially mandated service area is within the Greater Golden Horseshoe and our focus is to provide greater connectivity and easier travel within the various regions in this area. If you would like more information as to what we have planned, please visit our website here

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Andre's avatar

Since Metrolinx represents a very diverse group of people (gender, race, abilities), I would expect diversity at the leadership team level to be a key priority.

However, when I look at the leadership team, my first reaction is that diversity, beyond by gender, is seriously lacking. (BTW, it's great to see so many women on the leadership team).

Questions:
(1) Do you agree with my first reaction re a lack of diversity? Why or why not?
(2) What is the Metrolinx practice re leadership team diversity?

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 17:31

We recognize that each employee brings their own unique capabilities, experiences and perspectives to the organization, and it is this diversity that adds value to our corporate teams, and to the experiences of the customers, clients and stakeholders we serve.

As you mentioned, we do have a strong female presence especially in the Senior Management Team and we further intend to hit 50% gender balance at Senior Manager level and above by 2021. From a company perspective, Metrolinx firmly stands behind the diverse makeup of our province and are committed to building a staff — including management — reflective of that diversity.

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Moyenne's avatar

First I would like to state that as a transit user who travels on five different systems from Oshawa to North York Monday to Friday, the GTA transit system is improving at a greater rate than at any time in the past 40 years!. Good job ! My question is related to the conflict of priority when using rail systems owned and used by large freight companies, that are also used by GO trains. How is that seen as a viable operating business model, when the "freight" takes precedence over a paying transit customer?. In addition how is it possible to have two parties run on a rail system and they can't bring the signal/switching equipment up to modern Canadian weather standards?.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:53

As part of the agreements struck with our partners at CP and CN, they maintain their operating rights to move freight as a priority. In practice, freight trains generally won’t cause further disruption once through a shared area, where our passenger service makes comparatively frequent stops. It’s understandable how frustrating this is for our passengers, however it is the more efficient option for both operators.

We’re working to develop several bypass lines in the areas where this occurs most frequently. Also, rail lines and signals all across our operating area have been undergoing massive upgrades to ensure they are at the level which we require to offer full two-way, all-day service. Although there’s still more to be done, we will be incrementally increasing service frequency over the next 10 years to meet our goals.

For more information, please click here.

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abritgal's avatar

I believe I read that GO would be extending the line another 5 stops beyond Oshawa? How far out will it go and when will each new station be completed? I currently use VIA from Cobourg and would love to get on the GO again.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:12

Metrolinx is expanding GO train service in Durham Region to help manage congestions and get more people moving throughout the region. New GO train service will serve four new stations between Oshawa and Bowmanville – one at Thornton Road in Oshawa, one at Ritson Road in Oshawa, another at Courtice Road in Courtice, and a final station at Martin Road in Bowmanville.

More infrastructure is needed before we can introduce this new service, including new stations, a rail bridge over Highway 401, track improvements, and additional layover facilities. Service and infrastructure improvements are subject to final agreement from Canadian Pacific Railway, which owns the corridor past Oshawa GO Station.

For more information, visit our Durham region webpage: http://www.metrolinx.com/en/greaterregion/regions/durham.aspx

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bhaigh_5609's avatar

Why are we the ONLY line that does not have any later trains so we can stay downtown longer if we have to work or even go to dinner and concert
We need another train between the 5:50 and the 6:50 – 6:20 would be perfect.
We need extra cars which they announced over a month ago we would be getting - it is getting freaking ridiculous how crowded all the cars are.
I took the 6:50 last night and both ends were jammed and people all down the middle - same with the 5:50 train.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:59

We recognize that the ridership has increased on the Kitchener Line and plan to address this by providing more frequent train service as part of our Regional Express Rail Expansion Project.

The plan is to increase service over the coming years until we reach the goal of 15-minute, two-way all-day service between Bramalea and Union, including service from Etobicoke North GO. For more information, please click here.

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DrArleigh's avatar

The faregates on the TTC and other transit systems should show the Presto card balance when you swipe as they do on GO. Do you have plans to do that?

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:41

At the present time, there are no plans to show PRESTO card balances on TTC fare gates.

We’ll be sure to pass your request along to our partners at the TTC.

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 's avatar
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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 15:50

Before we can move to all-day, two-way service, we’re building additional tracks between Union Station and Mount Pleasant GO Station, and a bypass for CN freight west of Bramalea to Georgetown.

As these upgrades are completed, we will be able to incrementally increase the service frequency, proceeding towards 15-minute electrified GO service by 2025. Formal planning and Environmental Assessment should begin in Spring 2018.

For more information, please see our Kitchener GO corridor project webpage here.

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Bpawk's avatar
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Metrolinx's avatar

Metrolinx
Jan 8, 2018 - 16:13

On December 30, 2017, we introduced new midday and evening service from Monday to Friday in both directions between Aurora and Union Station, and more weekend train service. Plus, we’ve opened the new Downsview Park GO Station with connections to the new TTC Line 1 Extension. Starting January 7, 2018, people who use their PRESTO card to transfer between the TTC and GO Transit or the UP Express save up to $1.50 on the cost of their fare. For more information: http://www.gotransit.com/public/en/news/barrie/servicechanges.aspx

We continue to plan, design and build a variety of infrastructure upgrades along the Barrie line that will enable even more and better service in the future.  By 2024-25, we expect to offer electric trains in both directions every 15 minutes or better between Union and Aurora and hourly between Union and Barrie during the midday, evening and weekend periods, along with expanded rush hour service. More information on the RER project and improvements can be found here.

 

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Bpawk's avatar
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Metrolinx's avatar

Metrolinx
Jan 9, 2018 - 10:10

On December 30, 2017, we introduced new midday and evening service from Monday to Friday in both directions between Aurora and Union Station, and more weekend train service. Plus, we’ve opened the new Downsview Park GO Station with connections to the new TTC Line 1 Extension. Starting January 7, 2018, people who use their PRESTO card to transfer between the TTC and GO Transit or the UP Express will save up to $1.50 on the cost of their fare. For more information: http://www.gotransit.com/public/en/news/barrie/servicechanges.aspx

We continue to plan, design and build a variety of infrastructure upgrades along the Barrie line that will enable even more and better service in the future.  By 2024-25, we expect to offer electric trains in both directions every 15 minutes or better between Union and Aurora and hourly between Union and Barrie during the midday, evening and weekend periods, along with expanded rush hour service. More information on the RER project and improvements can be found here.

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Daily Transit User's avatar

Daily Transit User
Dec 8, 2017 - 11:58

I ride the Go train daily from Whitby. Here are some thoughts to consider.

- Presto - huge waste of money. Extremely expensive (over a billion dollars) and outdated technology to replace a simple system that was low cost.
- Advertising Metrolinx in the media - waste of people's money.
Advertising Metrolinx on transit - waste of people's money.
- Adding automated messages to the GO Trains when there is a conductor - waste of money.
- Building a bridge that hardly anyone uses to a parking lot serviced by a tunnel - waste of money. Not building a tunnel to a parking lot making people walk through traffic - poor planning.
- not having the ticket both on the south side of parking lot where 75% of the parking spots are - poor planning.
- considering electrifying the GO Train after investing in clean diesel - poor planning and a waste of money. Extremely high costs and electric doesn't work well in extreme environments.
- running trains ever 15 minutes when the 30 minute internal during the day is under used - poor planning.
- elevating the cost of Go to the point its cheaper to drive. Poor planning and mismanagement.
- taking forever to build a few Kms of track to Brownville - Poor planning and too much inefficiency.

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Metrolinx's avatar

Metrolinx
Jan 9, 2018 - 10:11

We always appreciate hearing feedback from dedicated customers like yourself. There are many changes and projects on the horizon as we move towards our 2025 Regional Express Rail (RER) goals, and we are confident that these efforts will enhance prosperity, sustainability and quality of life in the GTHA.

Some parts of a project may not immediately appear beneficial to every customer, but are often necessary components in the bigger picture. Likewise, there can be decisions made as an interim step towards a goal, and may change as progress is completed. For a more comprehensive outline of what’s to come, please visit our Regional Planning Index.

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leafygreen's avatar
Dec 8, 2017 - 12:58

Why did you waste a lot of money on a recording of what station is coming up? The CSA people usually add to the announcements, especially coming into Union station. Is that why there is a fare hike?

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:35

The automated announcements are intended to compliment the CSA and to be compliant with Accessibility for Ontarians with Disabilities Act (AODA) standards. While our CSA’s will still make some announcements to give a personal feel to your trip, the automated system allows them to attend to passengers in need of immediate assistance.

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DJeastside's avatar

Is it being considered? Over what timeframe? Will there be a cost to commuters?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:55

We are in the process of identifying potential business partners that could provide free customer Wi-Fi services on GO trains and buses. Stay tuned for more information at http://www.gotransit.com/public/en/travelling/Wifi.aspx.

 

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sbechar_5627's avatar

When is the exact time frame of when this will happen?

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Metrolinx's avatar

Metrolinx
Jan 9, 2018 - 10:02

We still have some work to do on the infrastructure west of Aldershot to allow for this level of service, and we will increase incrementally until we reach this goal over the coming 10 years.

As more specific information becomes available, it will be shared with our customers. In the meantime, please click here for an outline of our Regional Express Rail (RER) plan.

 

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sbechar_5627's avatar
Dec 8, 2017 - 16:34

Is it possible to have 45 express train from Aldershot to Oakville and Clarkson to union? Rush hour? Few cars?

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 12:14

We’re currently working to provide increased rail service to Hamilton. We still have work to do on the infrastructure west of Aldershot to allow for this, but to get an idea of what’s to come, please click here.

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Cathy's avatar
Dec 8, 2017 - 16:45

When will we be getting train service throughout the day in Hamilton? Right now the only train service we have is very early in the morning or around supper. There is no train service at any other time of the day.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:25

We’re currently working to provide increased rail service to and from Hamilton over the coming 10 years. We still have some work to do on the infrastructure west of Aldershot to allow for this, but to get an idea of what’s to come please click here.

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dyck.charlotte_5633's avatar
Dec 8, 2017 - 19:06

Why are you spending money developing and maintaining different pieces of hardware (and software) that only results in confusion for riders? For those only going on the line it already automatically reverts to a GO Transit fare cost if people do not go all the way to Pearson (although there are cases of mis-charges occurring when riders come from other GO transit lines).

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:31

Initially, the UP Express was designed as a separate system and fare structure from GO. In February 2016, Metrolinx approved a new fare structure which allowed PRESTO customers traveling between Weston, Bloor and Union to benefit from similar fares to GO riders ($4.71 for one stop, $5.02 for 2 stops).

Both devices are provided to customers so that those who regularly commute between Union, Bloor and Weston can maintain their monthly loyalty discount while using PRESTO. That being said, we are working to improve the user experience and help our customers tap on and off of the correct devices for their travel needs.

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Cathie's avatar

I moved to Victoria Harbour 2 years ago and there is no public transit. I have numerous appointments in the GTA and it is difficult to travel unless you drive. I currently can't drive so I depend on being dropped off to Barrie. Barrie GO trains do not run all day making it difficult to get back home. We desperately need transportation it would open the doors to more job opportunities that I feel are needed here. Opening the doors to education, shopping, special events etc. are there any plans to bring transportation further North than Barrie? Thanks.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:52

There are currently no plans to add additional GO service to that area, however, your suggestions and comments have been forwarded to the appropriate team for future planning purposes.

Starting December 30, 2017 we’re introducing all-day GO Train service along the Barrie line, seven days a week, and we’re rolling out more weekend train service. Plus, we’re opening the new Downsview Park GO Station with connections to the new TTC Line 1 Extension. With more train service and a brand new station, there’s more reasons to GO. For more information: http://www.gotransit.com/public/en/news/barrie/servicechanges.aspx

 

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jzerczi_5660's avatar

An express train from and to Unionville on the Stouffville line will be beneficial for riders North and South of Unionville and is a must with the planned extra stations to keep the travel time bearable for travelers North of Unionville and to give travelers South of Unionville a chance to get a seat? If there is enough demand then one stop at Kennedy does make sense.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:47

We are working towards providing more frequent and increased train service on the Stouffville line through our Regional Express Rail Expansion Program. This will include increased rush-hour service between Unionville and Union and more frequent service during off-peak hours between Mount Joy and Union.

We will be increasing service in phases until we reach this goal over the coming 10 years and as more information becomes available, it will be shared with our customers. For more information on these plans, please click here.

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alexanderip1003@gmail.com's avatar

Owing to the Snack shortage in the wake of the Ongoing Renovation projects in Union Station.
I would suggest to include a Dining Car for GO Train services or a Snack Galley In the Mezzanine Level of the Coaches.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:42

Thank you for your input.  Based on the existing passenger volume on many of our peak service trips however, we don’t have the space to offer a dining car or snack galley. That said, customers are permitted to bring along snacks for their ride. We only ask that they are aware and courteous of their neighbor’s personal space, and try to avoid bringing full meals or overly fragrant foods.

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Sam195's avatar

There is a recent proposal for time based transfers for Presto card holders on the TTC (1-2 hrs) that is being planned also for July 2018 I believe. I greatly approve of this idea but fail to understand why the same conditions/benefits are not being extended to current subway riders on the TTC. The rules for time stamped transfers at subway stations printed on the back of them has never been clarified. What does "Must be used on day of issue within reasonable time allowance to the transfer point" mean exactly time wise? Is it an hour, two hours or three hours? TTC should finally clarify this window and allow it to also act like a two-way transfer with subway re-entry and stopovers in a specified time allotment like the Presto proposal. I understand the program is being targeted exclusively to Presto Card users to increase usage of the new fare system but shouldn't the TTC and better yet the city also have a goal of increasing subway ridership? Particularly on the existing Sheppard line and the new Vaughan extension which I read are still both projected at present to carry daily ridership numbers below the threshold for a subway line's viability.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:53

PRESTO technology allows transit agencies to choose many different transfer options such as time based, directional based or pay by distance. If a decision is made by the TTC to implement a time-based system, PRESTO technology can easily accommodate this request. Currently, TTC riders using PRESTO have two hours to reach their final destination from the time of their first tap on one continuous trip with no stop overs. For more information on TTC transfer rules, please visit: https://www.ttc.ca/Fares_and_passes/Fare_information/Transfers/index.jsp.

 

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KarenD's avatar
Dec 11, 2017 - 08:49

I have noticed construction work being redone or fixed in some fashion on a number of projects over the past few years at Pickering GO. For example, the parking garage was built, went online and then the car counting system which had been installed was replaced or upgraded. A covered walkway was constructed in the bus area that didn't extend all the way to the station building, so again, months later, you had to fix the (literal) gap. You designed an intersection in the parking lot that should have been a four-way stop and initially tried to set it up with only two stop signs. I'm assuming the number of near collisions that occurred for a few weeks finally clued you in. And the bridge over the 401 has been unfinished for years. Why can't your projects get the design and construction right the first time? It seems like you must be wasting thousands of dollars redoing or fixing poorly conceived and executed projects.

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 11:36

We understand that construction projects can take a long time to complete and it can be a frustrating experience. However, everyone in the Greater Toronto and Hamilton Area will benefit from improved transit infrastructure as these projects reach completion.

For more information on Metrolinx projects, please see our webpage: http://www.metrolinx.com/en/greaterregion/projects/Default.aspx

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grant_5547's avatar

grant_5547
Dec 6, 2017 - 11:49

Can you do anything to help support more parking options like Roverparking.com , we use their spots in Aurora and makes it much more convenient to use GO to commute to work

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:16

Metrolinx is focused on understanding how new technologies and trends can help us achieve our goals of prosperity, a healthy environment and a high quality of life for all. Emerging technologies associated with the sharing economy such as car-sharing apps and autonomous vehicles will impact everything from parking requirements to land-use, and road design. With that in mind, we remain open to new ideas that can make life easier for our customers.

Going forward, GO Transit rail station access will be planned and delivered in an integrated, sustainable, and financially efficient manner to grow ridership, enhance all customers’ experience and safety, and reduce the dependency on single-occupant vehicles.

For more information on parking and station access, please see our GO Rail Station Access Plan and the Draft 2041 Regional Transportation Plan: https://www.metrolinxengage.com/en/collections/draft-plan

 

 

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 's avatar

I usually park at the Newmarket GO which has very limited parking (265 spaces). I would be more than happy to take YRT to the station but it turns a 7-minute car ride into 30 minutes or so and in some instances, requires 2 connecting bus trips. Will Metrolinx work with the local bus systems at each station to coordinate some sort of GO shuttle bus service?

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 15:40

We’re working with our partners in YRT to integrate bus routes and make it easier for our customers to access this and other stations.

For more information on these plans as well as other initiatives to help ease parking, please visit our GO Rail Station Access Plan here and refer to pages 136 and 137.

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Nick's avatar

CEO in an interview said this should be a priority. I agree with him. But when will this be enacted? Will the new electric RER trains be procured to allow for this retrofit into the future? Do the current bi-level cars allow that?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:05

Phil Verster joined Metrolinx in October and comes with a wealth of experience operating transit agencies around the world. He has arrived at a transformational time for Metrolinx and has many ideas for how he’d like to improve mobility especially at Union Station. There are no firm plans at this point about level boarding at Union Station.

For more information on RER, please see our dedicate RER webpage:

http://www.metrolinx.com/en/regionalplanning/rer/

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Jdgrizzlies's avatar
Dec 7, 2017 - 15:21

Metrolinx can you please eliminate the 6.00 fee to get a presto card for ttc riders. There's never been a $6.00 added fee on ttc tokens or metropasses. That $6.00 fee is the price of two ttc trips. So the presto card is a disadvantage as you loose two ttc rides through a presto card.

Can you please have two presto cards: 1. Have a monthly printed ttc presto card with the month and year printed printed on the pass itself that's visible that riders can buy monthly from vending machines. 2. Have a plain presto card for riders that want to use it as tokens. Please eliminate 6.00 fee for the presto card

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:42

The $6.00 issuance fee is standard for new PRESTO cards and is in place to cover administrative fees for the cost of the card and for using the system. Adding a “TTC only” PRESTO card defeats the effort of offering a universal option for customers travelling throughout the GTHA. More information about PRESTO on TTC can be found here.

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SS's avatar

Pls explain why Rouge Hill has such limited trains to Union in the mornings. We stand n watch as #s of trains go by express from Pickering. As students we need to get to UT just like the Durham residents. Thank you. Sherri Shafi

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:50

Currently, Rouge Hill GO is serviced by all-stops trains towards Union during the morning and evening rush-hour. As part of our Regional Express Rail Expansion Project, we are working towards increasing the amount of service overall on the Lakeshore East Line till we’ve reached 15-minute two-way, all-day service. This will include service to and from Rouge Hill GO.

For more information on these plans, please click here.

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karl.andrus_5580's avatar

It has been announced. Now a cloud hangs over the project with LRT Bline going to eastgate

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:16

The Hamilton LRT is an important project for the City of Hamilton that will drive economic growth and improve connectivity across local communities. It will serve 17 stops across 14 kilometres, providing rapid, reliable, safe and convenient transit service from McMaster in the west to Eastgate in the east. It will protect for future growth through segregated LRT lines, and connect to the Hamilton GO Centre via a pedestrian connection.

On April 26, 2017, Hamilton City Council voted to update the Environmental Project Report (EPR) Addendum to include the 3-kilometre section from Queenston Traffic Circle to Eastgate and submit it to the Ministry of the Environment and Climate Change (MOECC). The EPR Addendum, including the 3-kilometre Eastgate extension was submitted to the MOECC on May 26, and approved by the Minister on August 2, 2017. Council has also recently confirmed their commitment to proceed with procurement under a Design-Build-Finance-Operate-Maintain model.

We continue to work with our partners at the City of Hamilton and with Infrastructure Ontario with the objective of starting construction in 2019. For more information, please see our Hamilton LRT project webpage: http://www.metrolinx.com/en/greaterregion/projects/hamilton-lrt.aspx

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 's avatar
Dec 7, 2017 - 17:23

How much faster will they be? Is it actually happening? I remember dalton mcguinty promising electric trains by 2014.

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 15:44

We anticipate that electrification will improve travel times by up to 20%.

We are working towards electrifying the GO rail network and are currently reviewing technology options as part of our commitment to finding the most sustainable solution for our service.

For more information, please click here.

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lock.hughes_5586's avatar

lock.hughes_5586
Dec 7, 2017 - 18:14

Book author/"futurist" Wm. Gibson "The future is already here, just not evenly distributed".

In other words, new products and ideas need to start *somewhere* and then spread? So it's easy to "tell the future" just by reading the news... from "elsewhere"...

... and in an increasing "urban" world, where more than half the worlds population is now city-fied... and expected to increase in the years going forward...

ONE "solution"... already in wide use in other countries like in cities in China and in Europe... is what Euro laws term the "Electric Pedal-Assisted Cycle" - EPAC, or pedelec, bikes and trikes... CANADIAN/Ontario laws now term the "power-assisted bicycle" (since 2012).

In 2012, the "bike-friendly" country of the Netherlands/the Dutch estimated there were then already ONE MILLION EPACs in use on their vastly superior "cycling infrastructure".

GIVEN. That public transit aka "Metrolink" can "see the future"... TWO questions for Metrolink please?

1) What "access" for BICYCLES?... and
2) Watt opportunities to CHARGE at 120V AC current?

Thank you... and cheers
Laughlin Hughes
Toronto

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 12:38

We’re always looking at options to improve “The First and Last Mile” for our customers and have been working towards improving travel options across the GTHA through our Regional Transportation Plan.

These options include improved connectivity with local transit and surrounding communities, protected bike access, and smart commute options such as car-pool spaces and EV charging locations. Also, we have a lot of information about future development and improved station access available here. It’s broken down by line, station, category and timeframe.

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 's avatar
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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 15:26

As safety is always our first priority, our park & rides and stations are regularly patrolled by our Transit Safety Officers. We also work closely with local law enforcement and emergency response services to ensure we have the highest safety practices and standards in place.

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NM's avatar

Park n' rides aren't a safe place to wait nor be. They are isolated islands of land with empty cars and poor lighting. If someone were to be attacked at a park n' ride, how would they get help?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:48

We would like to assure you that the safety of our passengers is our number one priority. Our Transit Safety team regularly patrols our stations to deter and address any illegal or suspicious activities. If you observe any suspicious behavior while travelling on our system, please contact our Transit Safety dispatch at 1-877-297-0642. They are available 24/7.

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Isaac Daleman's avatar
Dec 7, 2017 - 19:47

As a person who lives in and around the Greater Toronto Area, I am used to taking the GO when it comes to commuting from my small rural town and Toronto. I was down in New Jersey a few months ago and saw that they used light rail systems in the larger cities as a way to get from point A to point B. Would Metrolinx consider a proposal for a light rail system (similar to the OTrain in Ottawa) that runs between Etobicoke, Toronto, and Scarborough?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:52

We’ll keep this in mind for future consideration. We plan to increase service incrementally over the next 10 years to meet our Regional Express Rail (RER) goals and always welcome new ideas to provide service to our customers. For more information, please click here.

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hats2953's avatar

Along with plans to expand Go Train Service on the Barrie Line, are there plans to expand parking capacity at Go Stations along this route? Parking at stations such as Bradford, Newmarket, Aurora, King and Maple is already challenging with all parking spots often being taken prior to the last AM rush hour train.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:01

With the increase in ridership on the Barrie Line, we recognize that parking has become challenging at some of our stations. As a result, we are working towards increasing parking across a number of our stations along the Barrie Line. For example, Maple and Rutherford GO Stations have parking structures planned which will provide 1,200 more parking spaces. 

For specific plans for each station, please feel free to visit our GO Rail Station Access Plans here.

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LIKYS69's avatar
Dec 7, 2017 - 22:20

Why Metrolinx doesn't want to build new station at Park Lawn Rd?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:08

Metrolinx initially examined over 120 potential new GO Stations across the region, including a possible location at Park Lawn.  After our initial analysis Park Lawn required further design and study as part of the RER program.  We are continuing to work with the City of Toronto to improve the station site’s strategic, economic, financial, and operations cases before we can move it forward for further consideration. 

 

For more information on process, methodologies, and business cases for new stations, please visit our webpage:http://www.metrolinx.com/en/regionalplanning/newstations/default.aspx

 

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punk12_ed_5599's avatar
Dec 7, 2017 - 23:18

Other major transit companies (Oyster Card) have the ability to pay or tap with your phone with Apple Pay or Android Pay. When will presto take advantage of this technology?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:47

We have received feedback about this and are working with our improvement team. In the future, PRESTO will also allow open payment, which will let customers pay their fares with credit cards or mobile devices, for example.

Stay tuned for more PRESTO updates by visiting: https://www.prestocard.ca/en

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 12:33

Eglinton Crosstown is expected to be completed in 2021. For more information on the project, please visit: http://www.thecrosstown.ca/.  

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lgriff's avatar

Despite years of construction, the platforms at Union Station are too small, and the overcrowding is going to result in injury or worse. Whistles, painted lines and announcements don't make it safe.

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 12:41

We recognize that the crowding is a concern and we remain committed to ensuring the safety of our passengers during the ongoing construction at Union Station. Among these initiatives, we’ve also added extra Transit Safety Officers to monitor and control passenger flow and are reviewing and adjusting our train operations to help reduce crowding at track level.

Additionally, we’re looking forward to the reopening of the Bay Concourse in 2018 which will provide our customers with twice as many access points on our platforms. For more information, please click here.

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 's avatar
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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 15:18

Unfortunately, the doors are not able to be opened simultaneously.

The door controls for the north and south side of our trains are independent of one another. The Customer Service Ambassador (CSA) will need to unlock the doors on one side of the train first before moving to the second set of controls.

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DrArleigh's avatar

On my daily commute I pass only one Presto machine, at the central Bloor-Yonge entrance and it is frequently out of service. I use it to check my balance add add money and I have run out of money on my card a few times because, even though I tried each day in the morning and evening to check I was never able to use the machine. When will there be more machines installed? For example I enter Eglinton station at the southwest corner but there is no machine. I have installed the app so I can now check my balance without needing a machine but that just tells me my card is empty. I can avoid the $0.25 charge for overdraught but I still need to keep tokens in my pocket for times when my card runs out. But the TTC will be phasing out tokens next year.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:55

PRESTO and the TTC are working together to install more machines at each subway station entrance throughout 2018. These machines will be brand new and will offer different services to PRESTO customers. In the meantime, PRESTO offers an Autoload option which automatically loads your card balance when the balance becomes low. For more information on auto-load, please visit https://www.prestocard.ca/en/about/loading-your-card.

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 's avatar
Dec 8, 2017 - 09:34

In the past month, our department has received no less than 15 last-minute Senior team member requests/demands to execute a new program/initiative, requiring execution in extremely collapsed timeframes (e.g. 1 day to 2 weeks). These demands do not align to existing strategies, do not have assigned budget, are not formally approved through regular channels, and (we are told) take precedent over all existing projects. This means that current work suffers, resulting in significantly increased costs, missed deadlines, and late public-facing communications. Last-minute demands are throwing departments into total chaos and resulting in full-time employees working very late nights and through weekends.

Could we consider implementing a policy that no agreements or projects can be committed to without first obtaining approval by the rest of the Senior team AND the affected department/s? This should include providing time to ensure background research and rationale are fully substantiated with appropriate research metrics in advance, that the initiative is on strategy, that there is a return on investment, and that there are budget and resources available.

We all want to do a great job. Let's respect each other's work and time.

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 15:16

We’re managing the largest transit build in Canadian history and all staff – operations, transit safety, stations, planning, communications – are working very hard to make it happen as efficiently, quickly and safely as possible.

We also have a new CEO who has brought a wealth of knowledge in operations and transit building. This comes with a lot of change for staff and it’s not unusual during the first several months of a change in leadership, as it’s a very busy time for our organization.

Metrolinx has change management processes in place to help staff adapt during this time. Your feedback is welcome and helps us appreciate the dedication and passion of our staff.

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 's avatar
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Metrolinx's avatar

Metrolinx
Feb 27, 2018 - 10:15

Ridership has increased on the Kitchener line and we recognize that crowding is a concern for our customers. This is partly because of construction work at Acton GO that restricts us to use 10-car trains instead of 12-car trains. Once this work is complete later this year, we will be able to return 12-car coaches to service the line.

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LetsGo75's avatar
Dec 8, 2017 - 11:26

Accessing Oriole GO train station by bike is dangerous due to surrounding conditions. How will this be improved?

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:43

As part of our station improvement program, we will be working with our partners at the City of Toronto to improve access for pedestrians and cyclists. A portion of this includes requesting bike lanes on Esther Shiner Blvd. Further, we are also adding additional bike parking, including secured parking options.

For more information, please see our Station Access Plan.

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Chiara's avatar

As a social worker living and working in a low-income neighbourhood, I’d like to see transit equity in this city. Fare by distance and fare by speed necessarily disadvantages people who don’t have the luxury of living close to where they work or can’t afford to pay premium fares. What kind of socioeconomic analysis has Metrolinx done to inform decisions about fare integration?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:19

Socio-economic factors continue to be an important consideration in our work on fare integration. Metrolinx has completed a paper on the topic, which is posted on our website.

Socio-economic factors associated with different fare structures will continue to be considered as we further our work on the broader, transformational Fare Integration plan with its partners in the GTHA.  We want to make it as easy as possible for people to get from A to B using transit, and part of that is giving them one seamless way to pay their fares, no matter where they travel to or from, or the number of transit systems they use.

For more information on this topic, please see our fare integration webpage:http://www.metrolinx.com/en/regionalplanning/fareintegration/default.aspx

 

 

 

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 's avatar

Would like this feature!

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 17:27

We are in the process of creating and testing the PRESTO app, but at this time do not have an exact release date. Once the app is available, we will communicate it through social media and our website.

 

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Wijesooriya's avatar
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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:10

Decisions on new routes take into account a number of factors, including expected ridership relative to operational cost, fit with the overall network, and available resources. If the route does fit with all of these factors combined it will not be considered at the present time.

Anticipated ridership demands are estimated based on a wide variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. Also, customer feedback is open and accepted as long as it pertains to our service. These are all taken into consideration when evaluating proposals for new services.

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alanl_5618's avatar

If you are traveling north or south on the TTC subway and reach the Eglinton crossroad you will know this because you will arrive at the Eglinton subway station. But, when you're travelling east-west - or the reverse - you are always on Eglinton. Arriving at a station named Eglinton tells the traveler nothing. When arriving at Avenue Road, for example, you know you are arriving at Eglinton at Avenue Road. Same with Mount Pleasant and all the other stations along the way. Most are self explanatory. Eglinton station needs to be changed to Yonge station.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:16

Metrolinx’s Design Excellence team completed a study on regional transit wayfinding harmonization including station, stop, and interchange naming. As part of this, a set of principles was established for selecting names which, applied consistently across the regional transit network, will help to make transit easier to navigate and avoid customer confusion.

Eglinton Station was named due to the fact that another “Yonge” station would introduce a third station with Yonge in its name (i.e. Eglinton-Yonge Station). We found that hyphenated names are challenging as they are generally shortened to one name or the other. For example, Bloor-Yonge is often shortened to just “Bloor” when directions are provided verbally. This was also found to be the case with Sheppard-Yonge Station as well. Therefore, we felt keeping this as “Eglinton Station” as it’s already known, makes it easier for people to recognize it.  

To learn more about the station naming principles by visiting this webpage:

https://www.metrolinxengage.com/en/content/eglinton-crosstown-line-station-and-stop-names 

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RodM's avatar
Dec 8, 2017 - 13:01

It has been widely reported that an initial agreement between Metrolinx and CN will allow for a freight bypass to increase service on the Kitchener line. Would this freight bypass not involve CP track from the 407 through Milton, and would this bypass not allow CP trains to reroute off of the Milton line if CP, CN and Metrolinx all agree? I'm just wondering if the Kitchener line announcement involves the approval of CP for that short span of track, or else how does the bypass function?

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Metrolinx's avatar

Metrolinx
Jan 9, 2018 - 10:05

As you may know most of the corridor is owned by the Canadian Pacific (CP) Railway. It is in fact part of the busiest freight corridor across the country.  Sometimes people confuse the solution proposed by Mississauga and a number of other municipalities with the Provincial announcement on June 14, 2016 of an agreement in principal with Canadian National (CN) Railway to build a new rail bypass corridor to free up capacity for more GO service on the Kitchener line through Brampton to Kitchener.

The proposed rail bypass between Bramalea and Milton will enable CN to reroute its trains off of the Kitchener corridor on the way to/from Milton. It should be noted again that Metrolinx does not own the sections of CN and CP corridors under discussion; therefore CN/CP could theoretically increase traffic on their rail lines without notification.

 

 

 

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leafygreen's avatar

leafygreen
Dec 8, 2017 - 13:03

Why can't you stick to the scheduled times? And why all of a sudden are the Lakeshore West trains coming into the station so late in the evenings? The 5:30pm train used to be in the station by 5:20pm allowing people who purposely get there early to get a seat. Pulling in at 5:29pm and stressing customers out by saying we are leaving as soon as possible is not good. Just because you are behind schedule, doesn't mean that you can rush us all onto a train.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:49

With the ongoing construction, our trains have less track space to work with and sometimes, this causes them to be delayed coming in to Union Station. We’ve noted this with our Rail Performance Team to see how we can improve the on-time performance of your train and provide passengers with enough time to safely board.

We’re also looking forward to the reopening of the Bay Concourse in 2018 which will provide our customers with twice as many options to access platform level. We believe this will go a long way in providing passengers easier and safer access to their trains.

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Cathy's avatar

Hi there - I have a friend who lives in Peterborough and has to frequently travel to Toronto for business. She has had knee surgery so cannot run from the train stop in Oshawa to catch the bus from there to Peterborough. She often misses the bus and has to wait several hours to get another bus, often getting into Peterborough late at night. I also have experienced problems making the connections from the Barton bus in Hamilton to catch the Go bus to Niagara Falls and back again...

What are you doing to co-ordinate these time to ensure passengers can make their connections?

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:33

Our route 88 GO bus is a designated “Train meet”, scheduled to depart 10 minutes after the corresponding train arrives. If you or your friend are travelling and require assistance, please give us a call at least 24 hours before your travel so we can make the necessary arrangements and alert the waiting driver that you may need an extra couple of minutes to make the transfer. We can be reached at 1-888-438-6646 where Customer Care Representatives are available Monday to Friday from 7:00 a.m. to 11:00 p.m. and Weekends and holidays: 8:00 a.m. to 9:00 p.m.

We’ve noted your concerns with transfers from Hamilton local service, and will continue to work closely with our local partners to improve these connections.

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LSE_Rider's avatar

Pickering, Ajax, and Whitby all had parking garages and additional parking built. Why has Metrolinx neglected Oshawa Go Station? Instead of focusing on a solution to accommodate all the commuters, they instead built a new building that has very little positive effect to riders. What are your plans for Oshawa Go, and how long before we can expect any relief? And why wasn't there any work done when other stations underwent transformation?

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Metrolinx's avatar

Metrolinx
Jan 9, 2018 - 10:04

In preparation for increased service levels from Regional Express Rail (RER), we are modernizing the Oshawa GO/VIA Station to make it more convenient for customers to take transit while accommodating growing demand at one of our busiest stations.

We’ve made improvements to the Kiss & Ride and parking lot, so that it’s easier for you to get in and out of the station whether you’re walking or driving. By mid-2018 we’ll finish demolishing the old station building, adding a canopy connecting the new building with the VIA platforms and the VIA pedestrian bridge, as well as further landscaping.

As part of a major, multi-phase project, we have to balance progress with still having our customers able to use the station during construction. We are monitoring and reviewing parking at the station and take customers feedback into consideration when planning for the future.

For more information on our plans for service in the Durham region, please click here or here.

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mahloryrose_5637's avatar

mahloryrose_5637
Dec 8, 2017 - 21:14

We do not get b-line on the weekend. I was wondering what the difference would be between the LRT Monday-Friday to Saturday and Sunday. Schedule wise. It's longer wait times on the weekend.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:37

We expect that the LRT will run about every 6 minutes during peak weekday hours. Non-peak service is still being confirmed but typically weekend service is less frequent. As plans develop, more information will be made available here.

 

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Alex Kapo's avatar

Richmond Hill had the highest gross sales in real estate this year and continues to build more homes and condominiums. It would only make sense to add weekend service on the Richmond Hill GO line. I would also add that we need longer service hours. I just can not wrap my head around the fact that there is such limited transit service in such an incredibly busy and developed portion of York Region. Along with this we would need additional parking space and buses that take people directly to and from the GO station.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:35

The Richmond Hill line is currently a single track corridor and we are only able to run trains in one direction on the line at a time. While we don't have the equipment or resources to supply additional service at this time, we are always looking at ways we can improve our service.

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christinekrawec_5652's avatar

christinekrawec_5652
Dec 9, 2017 - 16:36

any plans to open a new station at royal york and dundas? what about extending the hours to all day service. Not everyone has the luxury to work 9 to 5 or 10 to 6,,,

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:13

Metrolinx completed a new station analysis in 2015. A potential new station at Royal York and Dundas was identified, however it did not meet the criteria to move to the final list of recommended new stations. More information about the study and the selection process can be found here.

Metrolinx has consistently recognized the transformative potential of two-way, all-day service on the Milton corridor, but we have consistently said an agreement with freight rail partners must be secured before this level of service can become a reality.

Two-way, all-day service is a concept that requires further feasibility and EA work. Feasibility and EA analysis are generally done to determine if a concept can be built. In the case of the Milton corridor, there is no doubt based on analysis that this is a high performing line and all communities served by this corridor would like to see more service. But as mentioned earlier, Metrolinx does not own the corridor and we continue to work with our rail partner to bring as much passenger service to the Milton GO line whenever possible. 

For more information please see our Milton GO corridor project webpage:
http://www.metrolinx.com/en/greaterregion/projects/milton-go-expansion.aspx

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lynngr_5658's avatar

We keep being told that the RER will result in improved service, yet for Newmarket and points north (except Barrie), the plan shows degraded service. Why is this? Until Dec 2016, every day a Newmarket passenger could get either a bus or a train every half hour. As of January 2017, weekend service was severely cut back, removing buses and adding trains spaced farther apart, some of which only go to Aurora (then we have to change to a shuttle bus, and hike in to the parking area at the back of the Tannery, which is unsafe, especially in winter when it's dark), and some evening buses have been cut. Eg: In Dec 2016, I could attend a Saturday event in Toronto that ended around 4:30 pm and get either the 4:40 or 5:10 pm bus to the Newmarket bus station, which has well-lit, convenient parking. Today, I have to wait for the 5:41 train that only goes to Aurora, get a shuttle bus to Newmarket that dumps me on Davis Drive in front of the Tannery, and then hike back, in the dark, to find my car. In the 2023 plan, Aurora will get at least half hourly electrified service, while Newmarket and points north can hope for hourly at best. Our service frequency is cut in half, while Aurora's is doubled or more. How is this better? Newmarket and East Gwillimbury alone have over 100,000 people who are being hung out to dry.

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Metrolinx's avatar

Metrolinx
Feb 7, 2018 - 16:49

There are timed bus connections to and from communities along the northern part of the line to ensure customers have convenient access to the new train services. We are continuing to design and build new infrastructure that will bring more frequent, convenient service along the whole corridor by 2025. This will include service as frequent as every 15 minutes from Allandale Waterfront to Union Station in the morning and from Union Station to Allandale Waterfront in the afternoon/evening.

For more information on the service changes, please see: http://www.gotransit.com/public/en/news/barrie/servicechanges.aspx

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khoslas1_5661's avatar

khoslas1_5661
Dec 9, 2017 - 21:53

Will you be considering sponsored Wifi on Go Trains? For example, advertising on the Go Train in exchange for free Wifi on the trains.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:59

We are in the process of identifying potential business partners that could provide free customer Wi-Fi services on GO trains and buses. Stay tuned for more information at: http://www.gotransit.com/public/en/travelling/Wifi.aspx.

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pricemc_5663's avatar
Dec 10, 2017 - 00:13

Please describe what improvements you will be making to the Kitchener GO train line. How will you make it easier to access the train - there is no parking in Kitchener- makes it impossible to get to the train. What about the number of trains going to Kitchener for weekdays ? What service improvements are planned? Thank you

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:09

While there are no immediate plans to add parking at Kitchener GO Station, there are proposed plans to shift the station west to co-locate it with the ION LRT, Grand River Transit, and VIA services. This will provide more opportunities for commuters to access the GO service.

As part our plans to introduce two-way electrified GO service on the Kitchener corridor, Metrolinx is building an additional track between Union Station and Mount Pleasant GO Station. The additional track will enable all-day, two-way 15-minute electrified GO service between Union Station and Bramalea GO Station.

Increasing GO service in both directions to Kitchener and Waterloo Region requires that we build a new 30-kilometre freight bypass corridor between Brampton and Milton so that most CN freight traffic can be shifted off the existing Kitchener corridor, allowing Metrolinx to deliver two-way passenger rail service to Kitchener. Currently, CN Rail owns a 19-kilometre stretch of the Kitchener corridor between Georgetown and Bramalea.

The new corridor would be subject to an Environmental Assessment, including public engagement that would help inform the preferred route for the corridor based on public and stakeholder input. Formal planning should begin in approximately Spring 2018.

For more information please see our Kitchener GO corridor project webpage: 
http://www.metrolinx.com/en/greaterregion/projects/kitchener-go-expansion.aspx

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Wayne's avatar
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Metrolinx's avatar

Metrolinx
Jan 9, 2018 - 10:08

In order for Metrolinx to deliver this service, we’re working to expand the existing CN Rail corridor while also adding to the infrastructure. This will include upgraded signals as well as a new train layover facility in Niagara.

We’re recently finalized our plans for Confederation GO Station and have begun work at the station site at 397 Centennial Parkway. For more information about our plans for this station and for future time-lines, please click here.  

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kjansen_5665's avatar
Dec 10, 2017 - 02:42

A: mindsets and silly budgets

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 17:36

We understand that construction projects can take a long time to complete and it can be a frustrating experience to commute during this time. However, everyone in the Greater Toronto and Hamilton Area will benefit from improved transit infrastructure as these projects reach completion.

To stay current on some of the projects we are working on, please click here.

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kjansen_5665's avatar
Dec 10, 2017 - 03:03
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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 11:49

We understand that construction projects can take a long time to complete and it can be a frustrating experience to commute during this time. However, everyone in the Greater Toronto and Hamilton Area will benefit from improved transit infrastructure as these projects reach completion.

To stay current on some of the projects we are working on, please click here.

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sarahlambert100_5669's avatar

sarahlambert100_5669
Dec 10, 2017 - 08:01

Will there be an entrance from the northeast corner (east of the Allen Road)? When will this construction begin and end? If so will there still be street access from the path east of the Allen Road?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:01

As an interchange station, Cedarvale will be one of the busiest. There will be three entrances: one on the east and west sides of Allen Road, and a third on the south side of Eglinton. Construction has already begun on Cedarvale Station and it will open, along with the entire Crosstown LRT in 2021.

For more information please see the project pages on the Crosstown website or the most recent information from the Cedarvale Station Open house: 
http://www.thecrosstown.ca/news-media/whats-new/cedarvale-station-open-house-0 
http://www.thecrosstown.ca/the-project/stations-and-stops/cedarvale-station

If you would like more information, contact us here: https://www.metrolinxengage.com/en/contact 

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WAYNE BAILIE's avatar

Why I can’t I take go TRAIN back and forth between Brampton and Toronto this beyond me , not a BUS but the same train I can get down but not back , fix it make it happen it would be used so much almost a million people in Brampton/ Bramalea and we can’t grt to TO 40 km away ridiculous

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:11

We have plans to increase rail service as part of our Regional Express Rail Expansion Program. For the Kitchener Line, we’re working to increase train service in phases over the coming 10 years until we reach the goal of providing two-way, all-day service. For more information on these plans, please click here.

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jordansalerno_4303's avatar
Dec 10, 2017 - 11:18

Hello, I constantly see comments on Metrolinx Facebook posts about people asking for the MacTier subdivision tracks to be used for passenger rail. The response from Metrolinx is that this option was looked into 10 years ago and it was found that, while the option is there, there would not be enough ridership to make this worthwhile. Well I’m the last 10 years the population of Vaughan, Bolton, Caledon, and Orangeville has boomed. If GO put trains on this subdivision there would be a large number of passengers who would use it. The entirety of West Vaughan would be able to have a station closer to them, while you would also capitalize on those who live on the border of East Brampton. It would make life a lot simpler and convenient for your ridership. The question that I’m mainly trying to get across is, would you please take another look into putting a new line through this area. Because the stock “we looked into it 10 years ago” just seems like a missed opportunity, overlooking all of the growth that’s been had.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:57

We know that service demands change and a situation may not be the same now as it was 10 years ago. While we don’t have specific plans to reinstate service along the Mactier subdivision, we are aware of how it could be beneficial for residents.

At the current time however, we are focusing on reinforcing our existing services and routes, rather than expanding on new corridors. Again, we are aware of the feedback coming in and will continue to monitor the situation.

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 's avatar

West Kleinburg and Caledon are affordable communities to live and is so close to Toronto and Pearson for jobs. A train would make it possible to commute. Driving is not affordable for the time it takes and the parking cost. Why did the proposed GO line along the CP rail track get delayed? It is so far out it will not benefit west York when we need it most.

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Metrolinx's avatar

Metrolinx
Feb 26, 2018 - 17:29

While we recognize how train service from West Kleinburg and Caledon would benefit residents who commute, there’s no specific plan to add service along the Mactier subdivision.

At this time we are focusing on reinforcing our existing service area, rather than expanding new lines, however we will continue to monitor feedback for future consideration.

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Cat's avatar

In my opinion this station is the superior of the two Hamilton stations however anything that I've read about Hamilton's future GO Transit plans barely includes West Harbour. What is the reasoning behind this?

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 11:46

West Harbour GO Station was built to provide special train service for select Pan Am events in Hamilton, support growth and to meet future ridership demands for Hamilton and the surrounding area. The next phase of the project involves expanding the existing rail corridor west of Aldershot, adding more than 25km of new track, upgrading signals and building a new train layover facility past West Harbour GO.

Along this extension will be two further stations, GO Confederation in Hamilton-Stoney Creek and Grimsby Station at Casablanca Boulevard. This line will make use of West Harbour as a transition from the Lakeshore West, continuing through to Niagara Falls. More information can be found here.

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 's avatar

The LRT here is not needed; what is needed are many more buses and our infrastructure fixed roads, bridges etc. Our transit operators are not respected the drivers have to use the washrooms in restaurants along their routes.

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Metrolinx's avatar

Metrolinx
Feb 26, 2018 - 17:36

Hamilton LRT is an integral part of Metrolinx’s regional transportation plan. It will provide residents and businesses in Hamilton with fast, reliable, convenient and integrated transit, including connections to the Greater Toronto and Hamilton Area through GO Transit.

This project will help stimulate economic growth and contribute to the ongoing revitalization of Hamilton. The LRT will be part of a multi-modal network of transportation options throughout the city. In turn, this will attract new investors, grow the economy, broaden the tax base and bring more jobs to Hamilton.

For more information, please see our Hamilton LRT project webpage: http://www.metrolinx.com/en/greaterregion/projects/hamilton-lrt.aspx

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 's avatar
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Metrolinx's avatar

Metrolinx
Feb 26, 2018 - 17:31

PRESTO’s technology and capabilities are based on the requirements and specifications of each transit agency. The style in which the transit agency charges their riders is decided by the transit agency and not by PRESTO. To find out more about PRESTO and TTC fares, please contact TTC directly here.

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psmatteson_5683's avatar

When can the City of Hamilton expect the same level of service as eastern GTHA cities with smaller populations. This priority needs to move to the top of the agenda for Metrolinx. Thanks

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 11:47

We’re currently working to provide increased rail service to Hamilton. We still have some work to do on the infrastructure west of Aldershot to allow for this, but to get an idea of what’s to come, please click here.

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 's avatar
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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 17:37

We are committed to delivering electrified trains on the GO rail network as promised. In delivering these solutions it is critical for us to understand where technology and innovation is leading. Our recent Hydrogen Symposium and subsequent hydrogen feasibility study aims to determine whether it is technologically feasible and economically beneficial to use hydrogen fuel cell powered trains on the GO Transit Rail network, as an alternative approach for electric propulsion. Recent advances in the use of hydrogen fuel cells to power electric trains in other jurisdictions make it important to consider this clean electric technology.

Electrification of the GO network remains a top priority and our hydrogen feasibility study will not slow down the process—in fact it will make it more complete.

For more information on GO electrification please see our dedicated webpage: http://www.gotransit.com/electrification/en/default.aspx

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blondie's avatar
Dec 10, 2017 - 20:40

With additional stops being added to the Barrie line, what steps are being taken to speed up the travel time between Allandale and Union Station? Riders are already spending at least 1 hour 40 min on the trip, and past experience has shown that for each additional stop 5 minutes is added to the trip. How much longer are we going to spend on the train before arriving at our daily destination ?

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Metrolinx's avatar

Metrolinx
Jan 15, 2018 - 11:19

On December 30, 2017, we introduced new midday and evening service from Monday to Friday in both directions between Aurora and Union Station, and more weekend train service. Plus, we’ve opened the new Downsview Park GO Station with connections to the new TTC Line 1 Extension. Starting January 7, 2017, people who use their PRESTO card to transfer between the TTC and GO Transit or the UP Express will save up to $1.50 on the cost of their fare. For more information: http://www.gotransit.com/public/en/news/barrie/servicechanges.aspx

We continue to plan, design and build a variety of infrastructure upgrades along the Barrie line that will enable even more and better service in the future.  By 2024-25, we expect to offer electric trains in both directions every 15 minutes or better between Union and Aurora and hourly between Union and Barrie during the midday, evening and weekend periods, along with expanded rush hour service. More information on the RER project and improvements can be found here.

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saul.e.arias_5692's avatar

saul.e.arias_5692
Dec 10, 2017 - 20:41
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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:57

SmartTrack is a proposed new transit solution that uses existing track to link Scarborough to Etobicoke via Downtown. Find out more about Smart Track here: http://smarttrack.to/   

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Metrolinx's avatar

Metrolinx
Feb 26, 2018 - 17:37

The “Relief Line” is currently in the planning and design stage.  Once this stage is complete, more information will be available and may include an estimated completion timeframe.  For more information on the project, click here.

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 's avatar

I use my iPhone for purchases via Apple Pay, store cards such as Tim Horton’s and Starbucks as well as storing points cards such as Shopper’s Optimum and Air Miles.

Since the technology relies on NFC, why can’t PRESTO readers simply read a PRESTO card stores on my phone? Now, I have to remember to carry my card then fumble with my purse to take it out and put it back in, which slows the line. If people could use their phones, it would be a lot more convenient and quick. When will you implement this?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:49

We have received feedback about this and are working with our improvement team. In the future, PRESTO will also allow open payment, which will let customers pay their fares with credit cards or mobile devices, for example.

Stay tuned for more PRESTO updates by visiting: https://www.prestocard.ca/en

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Anilu7's avatar

I use my iPhone for purchases via Apple Pay, store cards such as Tim Horton’s and Starbucks as well as storing points cards such as Shopper’s Optimum and Air Miles.

Since the technology relies on NFC, why can’t PRESTO readers simply read a PRESTO card stores on my phone? Now, I have to remember to carry my card then fumble with my purse to take it out and put it back in, which slows the line. If people could use their phones, it would be a lot more convenient and quick. When will you implement this?

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Metrolinx's avatar

Metrolinx
Feb 8, 2018 - 17:39

We have received feedback about this and are working with our improvement team. In the future, PRESTO will also allow open payment, which will let customers pay their fares with credit cards or mobile devices, for example.

Stay tuned for more PRESTO updates by visiting: https://www.prestocard.ca/en

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deafcat27_5702's avatar

Please put video or text boards on rail cars to tell people what stop is coming up and if that rail car's doors won't be opening due to construction and which way to go if so to a car that will open. This would be very helpful to hard of hearing people.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:34

As part of our ongoing commitment to Accessibility for Ontarians with Disabilities Act (AODA)  requirements, we have already begun installing visual indicators announcing upcoming station stops on our train coaches. We expect this project will be fully in place with the 2018 timeline.

Further, we’ve made sure that your comment about door restriction information has also been flagged for future consideration.  

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veena601_5703's avatar

I live in Thornhill woods which is barely 8 mins drive to Richmond Hill centre but this are is neglected by Metrolinx as accesibily is thru very limited buses and that also takes
6 times time .Its very hard on the people who dont have car or who can not drive.Please provide us with easy accesibilty to Richmond hill centre and new TTC stations

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:43

While there are no current plans to expand our services to the Thornhill Woods area, your comments and feedback have been shared with the appropriate team for review. We would also recommend sharing your comments with York Region Transit (YRT) directly at the link here

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Alex's avatar

It costs hundreds of dollars per parking spot PER year to provide; capital, taxes, maintenance and operational. Environmental consequences too are enormous.

Please reduce the GO bus and train ticket prices (too high for many) and charge for parking ...let them offset each other.

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Metrolinx's avatar

Metrolinx
Jan 17, 2018 - 12:03

We are working on plans to improve local transit connections and redevelop the existing lots and many of our stations. This will help ensure a more efficient use of our existing facilities without necessarily requiring an increased footprint or environmental impact to accommodate future parking needs.

Changing the existing parking system to a “pay-per-use” option may be something we consider in the future, but there is no plan to do so at this time.

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smoothaseggs_5707's avatar
Dec 11, 2017 - 07:56

I am a regular commuter out of the Hamilton Go Station. I have also been witness to watching one of your employees being assaulted. In addition I have witnessed panhandling, drug use in the washrooms, harassment just to mention a few. The lack of presence of Go Transit enforcement is quite appalling when you see such daily occurrences happening. I would say next to Union Station it is one of your more busy stations. So why not have transit enforcement present like it is at Union Station? Or does someone need to be killed before such action can be taken?

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:48

We would like to assure you that the safety of our customers and staff is our number one priority. Our Transit Safety team has been notified of your concerns so that they may address them.

Also, our Transit Safety team conducts regular patrols at our stations to deter and address any illegal or suspicious activities. If you observe any suspicious behavior while travelling on our system, please contact our Transit Safety dispatch at 1-877-297-0642. They are available 24/7.

 

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Mark's avatar

Folks, The many delays significantly impact my confidence in Metrolinx to manage any significant projects. I observed "Lack of "just in time" delivery of material (e.g. roof struts) delivered over 1 year before being used. Inefficient use of human resources (Work crews seemed small & crew assigned to work on one elevator and not the adjoining one). Poor Scheduling (Roof work done in the winter, not the summer)

Unfortunately unless reasonable answers/"lessons learned" are provided Metrolinx should not be entrusted with future projects.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:07

Metrolinx is disappointed with this contractor’s performance to date on this project.

To ensure value for money for our customers, we have introduced a Vendor Performance Management (VPM) System that ensures we optimize value-for-money by incentivizing good contractor performance while considering past performance in awarding future work.

It’s never simple when contractors disappoint in their performance or fail to follow through with their obligations. In this case, we evaluated our options and cancelling the contract would delay the project further by more than 2 years – this would mean stopping the ongoing work, retendering the project, and then beginning fresh with a new contractor. 

The station is substantially complete. Access to west tunnel, west waiting area and washrooms are already open. We are doing daily check-ins with the contractor, progress reports, and regular site-visits to ensure that the contractor is building the project that Metrolinx has committed to deliver to our customers.

For more information, please see our Burlington GO station webpage. We also recommend signing up for On the Go Alerts for the most up-to-date information.

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lkasawat_5585's avatar

any brake will find the passenger in front seat flying into the front window. not safe at all.

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:55

We’re committed to following the requirements laid out by the Canadian Safety Board regarding highway coaches. Although buses are not required to have seatbelts at this time, safety remains our first priority and all of our buses are designed to ensure passenger safety is not compromised.

We have installed horizontal grab bars for those seated in the front seats. We are also testing crash avoidance technologies such as audible warnings to pedestrians, side camera views while turning and LED lights while turning at night. Finally, our Drivers are trained to drive defensively and with safety in mind. We continuously review their performance to ensure they are meeting our standards.

 

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brad.levantis@gmail.com's avatar

I know there are plans to electrify the Lakeshore line - how hopeful are you that it will happen? Is it reasonable to expect it by 2025?

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:46

We are proceeding with plans for electrification of the GO system and are reviewing several different options to provide the most technical and economically feasible solutions. Studies are on track and we are confident in the timeline that we’ve provided.

For more information on our Electrification projects and reviews, please click here.

 

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ianmcdougall_5604's avatar

Given the rapid uptake of disruptive technologies...Ie. Batteries to power everything...and given the possibilities to install charge plates enroute....why would we invest soooooo much money into Raising Overpasses and Hang so much wire and build substations....This is not environmentally friendly. I support new techs and faster trains....but there has to be a better way to deliver this........

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 16:10

We are committed to delivering electrified trains on the GO rail network as promised. In delivering these solutions it is critical for us to understand where technology and innovation is leading. Our recent Hydrogen Symposium and subsequent hydrogen feasibility study aims to determine whether it is technologically feasible and economically beneficial to use hydrogen fuel cell powered trains on the GO Transit Rail network, as an alternative approach for electric propulsion. Recent advances in the use of hydrogen fuel cells to power electric trains in other jurisdictions make it important to consider this clean electric technology.

Electrification of the GO network remains a top priority and our hydrogen feasibility study will not slow down the process—in fact it will make it more complete.

For more information on GO electrification please see our dedicated webpage:

http://www.gotransit.com/electrification/en/default.aspx

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 's avatar
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Metrolinx's avatar

Metrolinx
Feb 26, 2018 - 17:38

Full length trains must be stored in our larger facilities near Union Station, making them easy to access for weekend service. The 6-car trains make use of a secondary yard north of the GTHA, making them less ideal to access on the weekends based on our current operational requirements.

Also, as we must take equipment cycling as well as maintenance and cleaning into consideration, it’s more efficient and cost effective using the long trains, compared to bringing the short ones out, then sending them back so they are in the correct order for the start of the week.

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Cathy's avatar
Dec 8, 2017 - 16:25

Could you please explain how you determine the design of Go Train seating? The seating design which has 4 people facing each other does not work well - and most people avoid these arrangements if they can. No one wants to knock knees with complete strangers. Seating which has two people side by side is best....also there needs to be room on all trains for luggage....

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Metrolinx's avatar

Metrolinx
Jan 4, 2018 - 15:24

Based on similar inputs, the issue with knee room is being adjusted. These modifications have already been applied across 60% of our coaches, providing a better compromise between capacity and comfort.

It’s unlikely that a single style of seat will meet everyone’s needs. So for that reason we have several different seat configurations in place. In addition to the standard quad-seats, there are singles with extra legroom, double folding seats with wheelchair tie-downs, low-back bulkhead seats without headrests and low-back courtesy seats without head or armrests.

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ThisCrazyTrain's avatar
Dec 7, 2017 - 20:13

New stations for the eastern expansion won't be open, if ever, until 2025 or later. Why not build a parking garage at Oshawa? Right now commuters come in from the east as far away as Cobourg. Never understood why this was never made a priority. Passengers pay almost $400 a month to commute from Oshawa and are punished with little parking options and no regional transit to get them to the station so driving is the only option.

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Metrolinx's avatar

Metrolinx
Jan 9, 2018 - 10:08

In preparation for increased service levels from Regional Express Rail (RER), the first step was to modernize the Oshawa GO/VIA Station to make it more convenient for customers to access, while still accommodating growing demand at one of our busiest stations.

To this end, we’ve made improvements to the Kiss & Ride and existing parking lot, so that it’s easier for customers to get in and out of the station whether walking, driving or using transit options. Similar changes at other stations has helped relieve reliance on parking, as it gives customers who live closer by more alternatives to use.

Although the expansion of stations east of Oshawa are still a few years away, we are monitoring and reviewing parking at Oshawa GO and take all feedback into consideration when planning for our 2025 goals. For more information on our plans for service in the Durham region, please click here or here.

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 's avatar
Dec 6, 2017 - 15:06

What is being done to fix the lack of parking? You have to get to the station before 7 am. I live in north Bowmanville. When I moved to Bowmanville in 1997, our real estate agent told us to expect a train in three years. DRT doesn't service my area. There is no GO bus option. And the park and ride lot near Hwy 2/57 is packed. I tried driving to Whitby but the commute with traffic was adding 20 minutes. Will there be more park and rides? Will the 91 GO bus go further east?

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Metrolinx's avatar

Metrolinx
Feb 26, 2018 - 17:38

We know parking is an issue at Oshawa and we are working on a solution. As more information becomes available, an expected timeline will be shared with our customers.

In the meantime, we recommend looking into other possibilities, such as carpooling. Please click here for possible alternatives.

Another option to consider is our GO bus routes 90 and 91, which operate between Newcastle and Oshawa, with Carpool lots located along the way. To view the full schedule and stops, please visit here.

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John's avatar
Dec 7, 2017 - 10:42

When will the parking lot be expanded to facilitate potential commuters during the day

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Metrolinx's avatar

Metrolinx
Feb 7, 2018 - 16:44

Metrolinx is fully committed to ensuring that its services and operations are as accessible as possible to all customers. To accommodate increased service and ridership, we are making modifications to almost every station on the GO network.  Mimico is one of our oldest stations that opened when GO was established 50 years ago.

We started our modernization project several years ago and have since received funding for electrification along GO lines. With electrification as a core element of the program, specific infrastructure requirements need to be integrated into station design. This work to include complete station reconstruction, including a new station building and west entrance on the north side, an accessible south entrance, parking reconstruction, platform reconstruction as various Metrolinx initiatives to enhance the customer experience. The work at Mimico including the electrification project is estimated to be completed within the next five years.

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trozeboom_5584's avatar

Many of us will no longer be able to afford to get to work if this happens.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:45

At this time, we don’t have plans to charge for parking at our stations. Parking is provided on a first-come, first-served basis and customers also have the option to reserve a parking spots at most of our stations if they wish.

We recognize that parking will always be in demand and in the meantime, we’ll continue to explore options and encourage passengers who are able, to consider alternatives to parking like taking local transit, carpooling, or cycling. For more information on parking and station access, please see our GO Rail Station Access Plan and the Draft 2041 Regional Transportation Plan: https://www.metrolinxengage.com/en/collections/draft-plan

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jeevansidhu58_4911's avatar

please create more parking spots at Aldershot go station? by 11 am there is no parking and people have to park side of road or on curb. why go transit doesn't allow to travel with pets? lakeshore west , there is always signal problem or train is late. add more coaches to express train in morning and evening because there are no seats left and people are sitting on floor. every year go transit increases fare but services are getting worse? where is money going? most of people have started taking VIA train since GO Transit services are getting worse every year at lakeshore line and soon I will too because it doesn't look like services will improve.

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Metrolinx's avatar

Metrolinx
Dec 22, 2017 - 15:48

We’re looking at redesigning numerous stations through our network, as well as building better connectivity for customers with local transit options. We are reviewing options to redevelop the Aldershot GO parking lots to provide 400+ new spaces. For more information, please visit GO Station Access Plan here.

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bensoneric_5606's avatar

bensoneric_5606
Dec 8, 2017 - 08:28

My question is that 80% commuters using Go Transit are belongs to middle class families. Unfortunately, Ontario transit is NOT a public transit. It's rather Business Transit (as compare to other top develop countries around the world) where all business are increasing their profit margin through middle class commuters.
Is there any consideration of reducing fare to $3/= flat for Go Transit in future?

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Metrolinx's avatar

Metrolinx
Jan 9, 2018 - 10:04

At this time, we don’t have plans to implement a flat rate fare on our system, but we are working on a study to determine if a consistent fare by distance program can work across the different regions in the GTHA.

The goal is to allow passengers to travel using multiple services providers without having to worry about paying different fare rates. We expect to have preliminary results on this study in the coming year.

There are existing co-fare options in place for PRESTO users transferring between local transit providers and GO Transit. Starting January 7, 2017, people who use their PRESTO card to transfer between the TTC and GO Transit or the UP Express will save up to $1.50 on the cost of their fare. Regular commuters who use PRESTO to transfer between GO Transit and the TTC will save about $720 per year. For more information, please click here.

 

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Metrolinx's avatar

Metrolinx
Feb 26, 2018 - 17:39

The Hamilton LRT is an important project for the City of Hamilton that will drive economic growth and improve connectivity across local communities. It will serve 17 stops across 14 kilometres, providing rapid, reliable, safe and convenient transit service from McMaster in the west to Eastgate in the east. It will protect for future growth through segregated LRT lines, and connect to the Hamilton GO Centre via a pedestrian connection.

For more information, please see our Hamilton LRT project webpage: http://www.metrolinx.com/en/greaterregion/projects/hamilton-lrt.aspx

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