> Public Forum: Other Questions/Comments | Metrolinx Engage

Public Forum: Other Questions/Comments

What other questions or comments do you have about the accessibility of our services? Post your response in the forum below.

NOTE: Conduct inconsistent with our policies will result in the removal of your submission.

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Anonymous's avatar

Why the longer commute for the markham stouffville line?

Metrolinx (Jeffrey)'s avatar

Metrolinx (Jeffrey)
Jan 6, 2021 - 16:41

We are building transit service that will be more accessible to all of our customers along the Stouffville corridor. More than a rush hour commuter service, GO will offer more service with faster trains, more stations and seamless connections to a regional rapid transit network.

In the future, GO Expansion on the Stouffville line will offer frequent electrified train service in both directions, with trains every 15 minutes or better, as well as access to four new stations and transit connections.  Although this will mean a slightly longer commute for customers travelling between York Region and downtown Toronto, there will be more trips at every point along the line – from Stouffville to Markham, Scarborough, and Toronto.  This will create opportunities to reach other communities along the Stouffville line that previously couldn’t be easily accessed by GO.  Service on the Stouffville line will increase 400% by 2025, including even more frequent service during middays, evenings and weekends.

Anonymous's avatar

What steps are you taking to protect at risk customers in terms of distancing while on Transit. I have recently traveled on GO Transit in my wheelchair and because of the proximity of wheelchair spots to the door, I have felt that people are not distancing when preparing to disembark the train and I feel venerable and unable to move away to keep my distance. I have also noticed that people are not always wearing their masks while waiting too closely to me on the platforms. What is being done to enforce mask wearing and distancing? I have brought this up with train staff, but they feel it is out of their control.

Metrolinx (Jeffrey)'s avatar

Metrolinx (Jeffrey)
Jan 6, 2021 - 17:19

Please be assured, at Metrolinx the health and safety of our staff and customers is of critical concern.  While we understand consistent use of a face covering is critical in making people feel safer on their journey, we know that not everyone can wear face coverings for health or personal reasons, which is why this is something we cannot enforce.  The following are some examples of what we have done to improve health and safety for everyone on our services:

  • Conducting audits to better understand use of face coverings on our services, which indicate that up to 90% of our customers are complying with mask use on our vehicles;
  • Face coverings are mandatory on our service/platforms/stations, with heavy education on this policy;
  • Announcements are made on platform and trains to spread out along the platform, and about the mandatory face covering policy;
  • We have health screening available at our Health Kiosks, includes taking temperature, testing your phone's cleanliness, etc.;
  • Transit Safety walks around educating customers about social distancing and face coverings;
  • Personal Protective Equipment vending machines are available at some stations;
  • We are trying out 40 new safety measures on trains and buses. For instance, we are piloting plexi-glass seat dividers on 30 GO buses and 30 railcars (five trains) and testing one-way directional arrows on our trains to limit the amount of face-to-face contact;
  • Stickers have been placed on trains and platforms to mark where a customer should stand to spread out.
Metrolinx (Jeffrey)'s avatar

Metrolinx (Jeffrey)
Jan 6, 2021 - 17:22

Using the "Additional details" section of the comment form, please provide further details, as your question cannot be seen in full above. Thanks!

Anonymous's avatar

What steps are you taking in order to hold other transit authorities accountable for not complying with their obligations under the Accessibility for Ontarians with Disabilities Act 2005? Compliance is not being met. 2025 is not that far away! People with disabilities are still faced with barriers to public transit.

Metrolinx (Jeffrey)'s avatar

Metrolinx (Jeffrey)
Jan 6, 2021 - 17:29

The Ministry for Seniors and Accessibility is responsible for monitoring compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We encourage you to visit the Province’s website and submit feedback.

Metrolinx continues to work closely with municipal transit agencies, facilitating regular discussions to improve cross-boundary travel and connections between our services for customers who use specialized transit.  This ties in to clause 69(1) (“Co-ordinated Service”) under the AODA Integrated Accessibility Standards.  Please visit the Regional Specialized Transit Network section of this consultation for further details about these cross-boundary travel discussions: https://www.metrolinxengage.com/en/content/apc-improving-customer-experience-regional-specialized-transit-network

Metrolinx's avatar

Metrolinx
Jan 7, 2021 - 16:59

To add to the above and provide clarification, Metrolinx does not have jurisdiction over other transit agencies.

We will continue to work with municipalities to improve cross-boundary travel for all customers, including customers with disabilities.

Anonymous's avatar

Jeffrey, I have heard this before, same old, same old. Please read David Onley's Third Legislative Review of the Accessibility for Ontarians with Disabilities Act, 2005 and learn what is really happening, or should I say "NOT HAPPENING"

Nice try though!

Anonymous's avatar

I am the Chairman of the Canadians with Disabilities of B'nai Brith Canada and would like to add these life saving suggestions, Some are design suggestion and others are lack emergency evacuation equipment.

For Emergency Evacuation I don't see, at any metro location a device to safely and quickly get a person with a disability quickly out of harms way. I suggest equipping all areas with the Evac+Chair system, for the following examples:

A-If I am underground and elevators/escalators are out, how do I go up the stairs? I recommend having the Evac+Chair 800 'stair climber' for such scenarios. it a self powered unit and can easily be operated by anyone.

B-For above ground on 2nd or higher floors with stairs, not all areas have safe way of getting out during an emergency when the elevators are not working the Evac+Chair 300 Evacuation Chair works perfectly.

C-There may be safe areas, but its not fair that everyone else can get out and myself being mobility impaired gets stuck inside waiting for help. Also, at times some of these 'waiting areas are used for 'storage' which, in an emergency, is life threatening.

As for Design suggestions:

A- using 'Bollard' Door opener switches increases the ease of use, regardless the type of disability, because by a simple 'tap' anywhere on the meter long switch will activate the door to open. Even the 'wave' button is useless if a disabled person is not able to extend to reach the area that activates the button.

B-In the washroom or accessible stall, I suggest adding a 'PT' Grab Bar on the opposite side of the wall mounted garb bar so that support is available on either side, regardless of the persons 'strong or weak' side that needs the stability.

C-Handicap Parking Space: I suggest installing a 3.5 meter 'Post or Sign' On the Hash Lines to prevent a third car parking in the wide space used to exit/enter the handicap vehicle ie. ramp area.

I will be happy to discuss these and many more innovations/suggestion to improve accessibility, that my committee has expertise in making our society better for all.

I thank you for this opportunity,

EDWARD 'EDDIE' RICE
Chair: CWDBBC
eMail: [email protected]

Metrolinx's avatar

Metrolinx
Jan 25, 2021 - 16:45

Thank you for providing these detailed suggestions, which will be shared with other teams at Metrolinx for consideration.

Anonymous's avatar

I am the Chairman of the Canadians with Disabilities of B'nai Brith Canada and would like to add these life saving suggestions, Some are design suggestion and others are lack emergency evacuation equipment.

For Emergency Evacuation I don't see, at any metro location a device to safely and quickly get a person with a disability quickly out of harms way. I suggest equipping all areas with the Evac+Chair system, for the following examples:

A-If I am underground and elevators/escalators are out, how do I go up the stairs? I recommend having the Evac+Chair 800 'stair climber' for such scenarios. it a self powered unit and can easily be operated by anyone.
B-For above ground on 2nd or higher floors with stairs, not all areas have safe way of getting out during an emergency when the elevators are not working the Evac+Chair 300 Evacuation Chair works perfectly.
C-

Metrolinx's avatar

Metrolinx
Jan 25, 2021 - 16:46

Thanks again - these suggestions will be shared with other teams at Metrolinx for consideration.