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Our Universal Design Principles

In 2019, Metrolinx completed and adopted its first Universal Design Standard.

This standard has proven vital to establishing quality, consistency and equity in the customer experience of those with disabilities.

To achieve this and be a true leader in serving the community of persons with disabilities, the Universal Design Standard could not simply rely on local, regional and international best practices.

  • Robust, inclusive consultation with people with lived experience of disability is key to vetting, refining and sometimes redefining design requirements. For example, staff consulted with Accessibility Advisory Committee members on these standards and related projects.

This Standard is a “living document”, evolving over time. The Universal Design team reviews this document regularly to reflect changes in legislation, technological advancement, and emerging best practices, as well as to reflect corporate direction and business needs.

Currently a tactile wayfinding strategy for tactile direction indicators is being developed to support autonomous and safe mobility for persons with visual impairments. The Strategy will integrate and reconcile relevant research and standards in direct consultation with a diverse group of users in the visually impaired community.; In addition to tactile attention indicators installed along transit platform edges and at the tops of staircases, tactile direction indicators are used to help individuals with vision loss to more easily navigate environments such as transit platforms while remaining further away from the platform edge

Sharing your thoughts – Universal Design

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