New Subway Projects

Metrolinx has assumed responsibility for planning and design of new subway projects.
New subway lines/extensions being planned include: Eglinton Crosstown West Extension, Ontario Line, Scarborough Subway Extension, and Yonge Subway Extension.
Station design will meet the Metrolinx Universal Design Standard and incorporate lessons learned from Light Rail Transit (LRT) projects.
New design standards are being developed, which will address station and vehicle accessibility features.
The following six Design Principles are overarching values that inform and guide the development of the Metrolinx Design Standards (including the Subways Design Standard) and integrate the physical, digital and human aspects of the end to end customer journey: Seamless, Intuitive, Inclusive, Safe, Reliable, and Thoughtful.
Subway stations will provide a positive and accessible customer experience that is integrated, convenient, usable and safe for customers accessing them using various modes and services such as specialized transit.
Station designs will be inherently accessible to people with diverse abilities, simple and intuitive to use, convey perceptible information, minimize hazards, and designed with appropriate size and space for use regardless of a user’s age, body size, posture or mobility to promote ease of movement for all.
Public input is vital to this project; more detailed plans are being developed, and will be shared with the public as they are available.

Sharing your thoughts – Subways

If you have travelled on or read about other subway services (including existing subways in Toronto), what did they do well from an accessibility perspective? In your response, please consider what was done in their stations, on their vehicles, in their communications, signage and wayfinding; and in their customer service offerings. *

If you do not wish to respond to this question, you can respond with "no comment".

If you have travelled on or read about other subway services (including existing subways in Toronto), what could they have done to improve your customer journey from an accessibility perspective? In your response, please consider what was done in their stations, on their vehicles, in their communications, signage and wayfinding; and in their customer service offerings. *

If you do not wish to respond to this question, you can respond with "no comment".

What other questions or comments do you have about the accessibility of subway services?

Your Email

If you require feedback on your comments, please indicate so in your submission and be sure to include your email address.

If you’re interested in getting more involved, please email us at [email protected].