> Improving the Customer Experience: Regional Specialized Transit Network | Metrolinx Engage

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Improving the Customer Experience: Regional Specialized Transit Network

Metrolinx is working together with municipal transit partners from across the Greater Golden Horseshoe to help ensure a seamless cross-boundary travel experience, including opportunities to better coordinate specialized and conventional transit.

A Memorandum of Understanding (MOU) is in place between the various specialized transit agencies in the Greater Toronto and Hamilton Area (GTHA) to help facilitate cross-boundary travel. For customers using mobility aids who are registered (in good standing) with a specialized transit agency in a GTHA municipality where they live, they’re now automatically eligible for specialized transit services with the other transit agencies.

Four different York Regional Transit vehicles.

Outside view of the Oakville-Burlington specialized transit transfer location.

Due to COVID-19, the main focus in 2020 has been on discussing how specialized transit services and procedures will be modified to ensure that both customers and staff are kept safe and healthy.

  • Examples of what municipal specialized transit agencies have done in response to COVID-19 include: temporarily reducing the number of customers in each specialized transit vehicle, enhanced cleaning and disinfecting practices, and use of personal protective equipment.
  • There has been close collaboration between agencies, which helps ensure a more consistent customer experience.
Submissions are closed.