Improving the Customer Experience: PRESTO

New PRESTO devices are being rolled out that feature:

• High contrast labels
• Raised symbols
• Raised indicators for where to tap
  • Circle for PRESTO cards
  • Rectangle for barcoded tickets
• Braille labels (for devices that are off the vehicle)
• Audio mode (for devices that are off the vehicle)
• Activated by headphone plug-in
• Volume button

Other features for the new PRESTO devices include:

• They are easy to use when sitting or standing.
• Audio tones for accepted/declined.
• Bright, colourful displays that indicate:
  • The transit agency name or logo
  • Fare, balance and transfer validity
  • Reason for a declined fare payment, etc.

The PRESTO Mobile App (for iOS and Android) has received several recent updates including:

• The iOS version offers the ability to immediately load or query a card via your phone’s built-in NFC feature, making it consistent with the Android version.
• The Android version offers support for Google Pay.

Improvements to the Webchat support channel, available via the PRESTO website.

Here are some key policy improvements:

• Immediate balance protection (previously there was a 24-hour wait).
• Reducing the minimum load to $0.05 in person and on the app/website.