Annual Accessibility Public Consultation - Improving the Customer Experience: PRESTO

The new PRESTO devices feature:

• High contrast labels
• Raised symbols
• Raised indicators for where to tap
  • Circle for PRESTO cards
  • Rectangle for barcoded tickets
• Braille labels (for devices that are off the vehicle)
• Audio mode (for devices that are off the vehicle)
  • Activated by headphone plug-in
  • Volume button

Other features for the new PRESTO devices include:

• They are easy to use when sitting or standing.
• Audio tones for accepted/declined.
• Bright, colourful displays that indicate:
  • The transit agency name or logo
  • Fare, balance and transfer validity
  • Reason for a declined fare payment, and more.
• Accepts contactless payment
  • Currently available at UP Express

• The PRESTO website conforms to WCAG 2.0 Level AA. Accessibility features include:

  • Support access with keyboard and screen readers
  • Dynamic re-sizing
  • Web Chat 
• New PRESTO How-To Videos on YouTube with complete step-by-step guide in the description section. Videos include:
  • Loading on the PRESTO App, Setting up a Default Trip, Setting up Autoload, Lost/Stolen Card, and more
• Here are some key policy improvements:
  • Removal of overdraft fee
  • Reducing the minimum load to $0.05 in person and on the app/website

Presto App

• The mobile app leverages the numerous accessibility features built into modern smartphones, including:
  • Screen reader
  • Screen magnifiers,
  • Ability switch support
• The PRESTO Mobile App (for iOS and Android) has received several recent updates including:
  • Load or query a card via your phone’s built-in near-field communication (NFC) feature
  • See your last tap, transfer window,  and current balance in real time
  • Set GO default trip from the app
  • Manage contactless credit cards used for fare payment at UP Express

The new PRESTO E-Tickets App (for Android and iOS):

• Is designed and tested with users for accessibility 

• Is currently available for Hamilton Street Railway (HSR) and Durham Region Transit (DRT) customers with more agencies coming soon

• Allows you to buy and store your E-Tickets in the app and activate them right before you board 

• Is ideal for occasional riders and visitors

• Allows for multiple tickets to be activated at once for a group