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Improving the Customer Experience: GO Rail and Bus

Improving the Customer Experience – GO Rail Services


By the end of 2020, Cooksville GO Station (Mississauga) will have undergone an extensive renovation, which includes various accessibility improvements such as:

  • A new accessible pedestrian bridge;
  • A new bus loop on the north side of the parking garage, providing easier access to the pedestrian tunnel inside the garage; and
  • New platforms with tactile attention indicators

Metrolinx will have successfully completed accessibility retrofits at the following existing GO stations by the end of 2020:

  • New tactile attention indicators on platforms: Ajax, Allandale, Barrie South, Bloor, Erindale, Lisgar, Mount Pleasant, Newmarket, Oshawa, and Old Cummer
  • Elevator upgrades: Ajax, Oakville


Starting in 2021, numerous other GO stations will undergo accessibility improvements, including the installation of new tactile attention indicators on platforms, and elevator upgrades.

At Kipling GO Station, a new barrier-free route connecting a new bus terminal (for GO Transit and Mi-Way) with the train platform (via a pedestrian bridge) is scheduled to open in early-2021. This barrier-free route will include two elevators, and a new mini-platform / accessible train boarding area. Also, new accessible tunnels will make it easier to transfer between the new bus terminal and the existing TTC subway station.

Improving the Customer Experience – Bus Services

Completed & Underway:

The new Union Station Bus Terminal, which opened on December 5, has enhanced accessibility features including:

  • An increased number of eye-level/accessible digital signs with departure information;
  • Tactile handrail signage to provide wayfinding information through raised print and Braille (a first in Canada);
  • Hearing induction loops in all intercoms;
  • Vertical activation bars for automatic doors that allows the door to be operated by a hand/arm or a crutch, cane, or wheelchair footrest; and
  • Adult change tables in universal washrooms.

Between 2017 and the end of 2020, over 100 additional stops across the GO bus network will have been made accessible. This involves improvements to existing stops to accommodate bus lifts and ramps. An additional 150 bus stops across our network are planned to be upgraded for accessibility in 2021.

More “Super-Lo” low-floor double-decker buses continue to be added to the GO bus fleet. These buses are gradually replacing the older lift-equipped buses. From approximately 2018 to 2021, our fleet will have shifted from about half to almost two-thirds of the fleet being low-floor buses.

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