> Accessibility Virtual Open House (VOH) - March 2, 2022 | Metrolinx Engage

Accessibility Virtual Open House (VOH) - March 2, 2022

Tonight, we will be hosting a virtual open house from 5:00PM to 6:30PM. We’ll provide a short presentation and then answer your questions. We encourage you to submit questions now. You may also submit questions during the meeting. If you cannot attend, the video recording will be available on this page after the event.

Call-In With Your Question

As we continue to evolve the virtual engagement format, we are adding a call-in option for tonight’s event. To ask your question by voice, join the Zoom meeting here. We aim to keep each question and subsequent answer to 3 minutes allowing for as many call-in questions as possible.

NOTE: please ensure you have the latest version of Zoom installed.

Join Zoom

You can also dial-in via telephone:
Phone Number: +1 647 374 4685 Canada
Meeting ID: 833 4919 9791
Passcode: 593705


5:00: Meeting Begins/ Opening Remarks 

5:05: Presentation 

5:35: Questions and Answers 

6:25: Wrap up & Closing Remarks 

Presentation Materials

Meet the Speakers

Johanna Contreras headshot

Johanna Contreras

Advisor, Universal Design

Marcela Correa Villada headshot

Marcela Correa Villada

Senior Advisor, Accessibility - PRESTO

Gunta Mackars headshot

Gunta Mackars

Vice President, Design

Jan Richards headshot

Jan Richards

Manager, Customer Experience Strategy - PRESTO

Jeff Short headshot

Jeff Short

Senior Advisor, Universal Design

Format & Accessibility

Questions will be answered based on popularity (total votes). We aim to answer all questions. Please review and note that conduct inconsistent with our policies will result in removal.

To enable closed captioning, toggle captions “on” in the YouTube video player settings.


Comment Sort

  • Sort questions:
  • Date
  • Popularity


Anonymous's avatar

Riding GO Transit can be stressful for those of us with disabilities and even more so if you are also a member of the LGBTQIA+ community. Being Transgender on top of being disabled adds even more stress and danger to our travels. What is GO Transit doing to make sure we can ride safely without worrying about being misgendered or harassed by staff or other passengers particularly when it comes to using public washrooms on trains and in stations,or when simply engaging with staff or just trying to enjoy our ride? Do staff members receive sensitively training and know not to use gender specific terms or assume someone's gender identity? These are situations that are extremely important to passengers in this community. Something that may seem innocent like accidentally misgendering someone can be absolutely devastating to a person who is Transgender. Proper terminology is always important as hearing something inappropriate can really hurt someone who is already dealing with fear, stress and feeling vulnerable. Being misgendered and assaulted in public washrooms is an ever present fear and not being allowed to use the washroom that corresponds to your gender identity can have a long lasting and extremely demoralizing effect on that person, and disabled washrooms aren't always available particularly in an emergency. We all want to be treated with dignity and respect but for some people that is not something that is easily obtained. Discrimination is cumulative and those with disabilities who are also Queer face more discrimination and harassment than others and if you are also a person of colour there's even more to deal with.

  • Vote for this question3
  • Downvote this question0
Anonymous's avatar

1. The TTC has specific “training groups” that teach individuals how to use the TTC in person. is this something implemented with the Go-Train/Go-bus system?

2. Is there any type of low sensory type of environments where individuals can wait for transit?

3. Since Go-Train Ambassadors are slowly being moved out of the ticket booths and asked patrol the general area. Are there a specified spots where Go-Train ambassadors are easily accessible? (in the station)

4. Are there systems in place that would make both the website and travel information on the transit more accessible? (e.g. immersive reader for website and large/noticeable signs on trains, bus stops, and train stations.)

5. Are staff required to undergo crisis intervention training that is specified towards those with sensory and developmental disorders?

1. Make the accessibility information on website more easily visible.
2. Support Person Assistance card
a. Please make the information easier to find on website
b. More general information about the Support Person Assistance card is needed.
i. (e.g. how long does the sticker last, is it transferable if another support person helps the individual, do you need to get a new
sticker/stamp every trip?),
ii. How will one get a support sticker/stamp if they are using the new mobile only system?

  • Vote for this question2
  • Downvote this question0
Anonymous's avatar

Hey there I have called and and talked and about accessable buttons at the bus shelters at the Whitby go stastion and got told this will be long process. this should be first priority and also I got them put the washrooms in to make it accessible.

  • Vote for this question2
  • Downvote this question0
Anonymous's avatar

Do you anticipate passenger confusion with the Crosstown stop at Victoria Park being called O'Connor ? It should be called Victoria Park - O'Connor so as not to confuse it with the Victoria Park subway station. If the Crosstown train is similar to the new TTC streetcars, you can't really access the driver to ask for clarification. Passenger confusion is time consuming and frustrating for all.

  • Vote for this question1
  • Downvote this question0
Anonymous's avatar
Mar 2, 2022 - 09:29

Even if Eglinton west is cedarvale, I think it should be named as Eglinton - Cedarvale or Eglinton West - Cedarvale, that way, Line 1 will be Eglinton West and Line 5 will be Cedarvale, Eglinton can be named Eglinton - Yonge

  • Vote for this question1
  • Downvote this question0