> Metrolinx Town Hall, December 5, 2019 | Metrolinx Engage

Metrolinx Town Hall, December 5, 2019

 

Thank you for your participation!

Watch the video of the livestream of the session or read the questions and answers below.

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Anonymous's avatar
Nov 18, 2019 - 22:04

When will the Go train be extended to Bowmanville? When will Oshawa Go which is the central hub for Via Rail and Metrolinx have parking built like the one at Pickering Go. The overflow lots are always full and it takes to long to get to the train from the parking lot. When is the construction at Eglinton Go going to be completed and will there be more parking spaces added?

Metrolinx's avatar

Metrolinx
Jan 3, 2020 - 14:18

One of our goals is to find a way to get more rail service to communities beyond Oshawa as quickly as we can, and to do so with an all-day service. The original plan from a few years ago was for limited service in the morning and evening peaks only. The options that we are considering as part of the Initial Business Case (IBC) include operating train service throughout the day. We continue to work closely with our municipal and freight partners to test which options are most advantageous, balancing both the benefits and costs, to achieve this very important rail extension. 

We're currently in the preliminary stages of developing better parking at the Oshawa GO Station through the OnCorr program and will keep our riders informed as this progresses. 

Station parking for GO Customers is a challenge at many of our GO Stations across the network, including Whitby GO Station and Oshawa GO Station. As a short-term solution, we have added parking garages and leased parking spots near some of our stations. Although Metrolinx is in the business of providing the best possible transit for the Greater Golden Horseshoe, we have become one of the biggest parking providers in North America. As our region continues to grow, adding more and more parking is not a sustainable solution. 

We are always looking at ways to make it more convenient for our customers to take our services. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That’s why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. 

We have no current work underway at Eglinton GO Station. Phase 2 of the tunnel installation work will start at the station in 2021. At this time there is no plan for additional parking being added.

Anonymous's avatar
Nov 18, 2019 - 12:08

Has it been decided if the new Bowmaville Go Station will still be north of the 401 or will it now be south of the 401 at the old 5th Wheel Truck Stop site? As parking in the Oshawa Go Station is running out and taking the Go Bus from Bowmanville to the Oshawa Go isn't a good alternative is there any idea on when the Bowmanville Go Station will open?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:55

One of our goals is to find a way to get more rail service to communities beyond Oshawa as quickly as we can, and to do so with an all-day service. The original plan from a few years ago was for limited service in the morning and evening peaks only. The options that we are considering as part of the Initial Business Case (IBC) include operating train service throughout the day. We continue to work closely with our municipal and freight partners to test which options are most advantageous, balancing both the benefits and costs, to achieve this very important rail extension. 

Anonymous's avatar
Nov 26, 2019 - 10:18

Thank you for the opportunity to ask a question that I'm sure a lot of people want asked. This is a two part question.

1) Is there a plan to broaden parking at GO Transit parking lots, especially on the Lakeshore East line? Go Transit customer service informed me that I should drive to the next closest town that has a GO Station and ride in from there, but my problem compounds from there as that lot is routinely filled as well. This results in seeing dozens of cars parking in areas they aren't supposed to be parking in and tearing up the fringes of the GO Parking lots.

2) If you expand to secondary and tertiary lots for parking, GO Transit could at least provide shuttles/buses that will pick up commuters and deposit them as close to their platforms as possible due to the inconvenience of having to park far away or unconventionally.

Metrolinx's avatar

Metrolinx
Dec 27, 2019 - 14:50

Station parking for GO Customers is a challenge at many of our GO Stations across the network, including Whitby GO Station and Oshawa GO Station. As a short-term solution, we have added parking garages and leased parking spots near some of our stations. Although Metrolinx is in the business of providing the best possible transit for the Greater Golden Horseshoe, we have become one of the biggest parking providers in North America. As our region continues to grow, adding more and more parking is not a sustainable solution. 

We are always looking at ways to make it more convenient for our customers to take our services. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That’s why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. 

Anonymous's avatar
Nov 18, 2019 - 10:14

How much future compatibility is Metrolinx and Crosslinx building into the Kennedy Station terminus of the Crosstown LRT with regards to a future extension eastward?

In other words, are steps being taken with current construction to make the Eglinton East LRT easier to extend from Kennedy, even though that extension is not yet funded itself?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:51

Yes. The all-new Kennedy Station has been designed to accommodate and to integrate with the future extension to the east. City of Toronto is managing the east extension – Metrolinx, both the Policy and Planning departments as well as the Eglinton Crosstown Light Rail Transit project team have been part of the consultation process. You can find useful information under the Eglinton East LRT’s website: https://eglintoneastlrt.ca/ 

To listen to the response, please see the video posted here 
https://www.metrolinxengage.com/en/content/metrolinx-town-hall-december-5-2019 at the 8:14 mark.

Anonymous's avatar
Nov 18, 2019 - 10:07

How are you making fares more affordable for students? With buses being moved from York U to Hwy 407 Bus Terminal for almost a year now, the TTC-GO fare is still not integrated. The TTC component of the fare has even increased to $1.60. This transfer makes taking the bus to school $50+ more expensive per month than before ($300+ a school year), with greater stress as students are held at the mercy of the TTC subway to get to school.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:51

Ridership and fares are regularly analyzed to ensure we offer all of our customers the best value and experience. Students receive a 22.5% discount off the adult cash fare with a post-secondary student concession set on their PRESTO card. We added an awareness campaign to ensure students were taking advantage of the concession on their card. This resulted in 58% more student concessions being set on PRESTO cards this year. Research is underway to bring new fare policies forward for students, and we hope to report back soon with more news.     

Anonymous's avatar
Nov 28, 2019 - 15:34

Why doesn't the GO transit have time varying fares for off peak hours? As a society we want to use more public transit to reduce our carbon emissions, but during off-peak hours it doesn't make sense for a person to use the train instead of a car, even though the train is already running and it is far under its max capacity.

I suggest fares should be reduced on weekends and offer a special family discount for weekend events as well. This will increase ridership and increase revenues for GO transit during the off-hours when no one is taking transit when we really should.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:09

Thank you for the feedback. We are looking at a full range of measures to increase ridership during off-peak periods. We know there's market potential for these services, and programs such as the current Sunday Funday pilot, where you can ride the system all day Sunday for just $10 for a limited time, or Kids GO free help inform future fare policies.  

To listen to the response, please see the video posted here 
https://www.metrolinxengage.com/en/content/metrolinx-town-hall-december-5-2019 at the 46:47 mark.

Anonymous's avatar

Currently, bus routes 51, 52, 54 and 40 stop at both Richmond Hill and 407 station - 4 buses serving the exact same 2 stops. This is further made redundant by how both the 54 and 40 leave within 3 minutes of each other. Since riders aren't aware that 40 can go to 407 station (due to poor signage), many riders choose not to board the 40 and take the 54. 54 riders are left with a cramped and slower ride (as it usually reaches standing capacity), while the 40 (a double decker) leaves nearly empty.

The 54 should be realigned to bypass Richmond Hill and run express between Unionville and 407 station. This better utilizes bus route 40's capacity, as well as streamline the commute for Markham passengers (at least 10 min faster). Riders who need to go to Richmond Hill from Markham (and vice versa) can transfer to 52 @ Unionville.

This can also reduce redundancy and realign capacity for other routes (52D Unionville Express can be cancelled as the 54 would always run express to and from Unionville).

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:51

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Nov 18, 2019 - 09:59

When Metrolinx is planning to initiate the conversations around fare unification between TTC and YRT as well as other neighbouring agencies?
GTA is too large (and ever growing) to ignore this immense need.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:44

Through various forums, Metrolinx has been working with GTHA transit agencies on advancing regional fare integration and to address some of the barriers facing fare integration in the region, of which the YRT-TTC fare barrier is a key focus. However, TTC and YRT are independent agencies who are responsible for their own fare policies. We'll continue to provide support to our partners and further the discussion around fare integration in the region.

Anonymous's avatar
Nov 29, 2019 - 09:09

GUYSSSSSSSSSSSSSS TIME LINE PLEASE?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:09

One of our goals is to find a way to get more rail service to communities beyond Oshawa as quickly as we can, and to do so with an all-day service. The original plan from a few years ago was for limited service in the morning and evening peaks only. The options that we are considering as part of the Initial Business Case (IBC) include operating train service throughout the day. We continue to work closely with our municipal and freight partners to test which options are most advantageous, balancing both the benefits and costs, to achieve this very important rail extension. 

Anonymous's avatar
Nov 29, 2019 - 18:27

When will construction start on the Kerr St grade separation. When will a contract be awarded for the lakeshore west corridor improvements? It has been almost 2 years since the RFP was issued.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:09

This complex project has been grouped with a few others for procurement purposes to ensure cost-effective and timely delivery. The tender package is currently in market. We expect the contract to be awarded in 2020, with construction to begin shortly after that. Precise timelines and details of the phasing of construction will be determined when the contractor has been selected. 

Anonymous's avatar

It's very time consuming to be sitting nearly 2 hours on the train, both way every day, making 4, sometimes 5 stops in Toronto (Danforth, Scarborough, Kennedy, Agincourt, Milliken) when all those stations have TTC alternatives. The point of GO transit as a regional transit provider is to make commutes more efficient for those outside of Toronto, which the opposite is being done with no express trains running at all (it is possible to pass by regular trains as dual tracks are seen in stretches around Agincourt, Milliken and Unionville, so that is not an excuse).

Furthermore, the 71 bus that runs express to Unionville only takes half the time to get to all stops north of Unionville when compared to the train (25 min to Unionville with bus vs. 45 min with train). This makes the train an even slower alternative during non rush-hour, which is agitating as all daytime evening and weekend buses are being cancelled in favour of trains.

Please implement some sort of express train during rush-hour, and stop cancelling buses during non rush-hour unless you have trains that can also run express during that period.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:03

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

Express service is especially challenging on the Stouffville line with single tracking north of Scarborough GO. Express trains would ultimately catch up to an all-stops train without a way to bypass. However, we are continuing to expand service on Stouffville line to make taking GO even better, faster and easier. Service on the Stouffville line will include even more frequent service during middays, evenings and weekends. Learn more about our GO Expansion Business Case and stay tuned for more information about this program as we work with the Government of Ontario to deliver it.

Anonymous's avatar

The proposed "Leslieville" station at Queen/DeGrassi was widely rejected by planners and community members alike years ago during planning of the Relief Line for failing to meet planners' criteria. If it wasn't deemed a good location for a station then, why is it back on the table now?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:14

All proposed stations and stops are subject to further analysis through ongoing updates to the business case. Metrolinx adheres to a widely used methodology that sees a business case as an evolving, comprehensive collection of evidence and analysis that sets out the rationale for why an investment should be implemented to solve a problem or address an opportunity. Business cases are required by Metrolinx’s Capital Projects Approval Policy for all capital infrastructure investments.

The Ontario Line Initial Business Case falls under the Options Analysis stage of Metrolinx’s Project Lifecycle, and identifies a representative alignment and station locations for further refinement and design that will be expanded upon in the Preliminary Design Phase, which will result in a Preliminary Design Business Case. As with all Metrolinx Business Cases, the Ontario Line IBC is structured around four cases:

  • The Strategic Case, which determines the value of addressing a problem or opportunity based on regional development goals, plans and policies.
  • The Economic Case, which uses standard economic analysis to detail benefits and costs of the options to individuals and society as a whole, in economic terms.
  • The Financial Case, which assesses the overall financial impact of the options, its funding arrangements and technical accounting issues and financial value for money.
  • The Deliverability and Operations Case, which considers procurement strategies, deliverability risks, and operating plans and risks.

No final decisions have been made yet with respect to stations and alignment. 

Anonymous's avatar

There seem to be a lot of questions regarding expanding parking lots at existing GO stations to accommodate increased ridership.

Does Metrolinx have any plans to coordinate with local transit providers to increase service on routes servicing GO stations in the municipalities surrounding Toronto? On a personal level, I would prefer to take the bus to and from my local GO station, however, infrequent service is currently a major barrier.

Giving people public transit options to reach their GO station may take pressure off of the existing parking infrastructure. This is particularly important if Metrolinx is moving forward with a paid parking model for all GO stations. It's only fair that suburban users have real alternatives rather than being forced to pay for parking.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:06

We are always looking at ways to make it more convenient for our customers to take our services, and we thank you for sharing your feedback with us. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That's why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. 

We will continue working with our regional and municipal partners to look at ways to get customers to and from stations in the most convenient way possible. To explore other ways to get to and from our stations and what we're doing to help you with that, you can visit gotransit.com/gettingtogo.

Anonymous's avatar

Have you considered adding more bypass lanes on left shoulders for GO Buses similar to the ones on the Don Valley Parkway between Hwy 401 and Eglinton? These lanes can really improve travel times along major traffic areas and improve reliability on bus schedules. One area that these lanes can be added is Hwy 401 between Yonge and Islington (or Yonge to Yorkdale to start), as this is a very heavily used GO bus stretch (routes 19, 27, 34, 36, and 92 all travel along here) and a very high traffic area as well.

Metrolinx's avatar

Metrolinx
Jan 8, 2020 - 11:14

We appreciate you sharing your ideas to improve GO bus service. Highways are the responsibility of the Ontario Ministry of Transportation. We encourage you to share your ideas to MTO here: www.ontario.ca/feedback/contact-us.

Anonymous's avatar
Nov 19, 2019 - 16:54

With parking at complete capacity on a daily basis in both Oshawa and Whitby, can you tell us what the status is of the extension to Bowmanville and plans for accommodating parking in the immediate future in the current stations? Could you dedicate a shuttle during peak times to and from off site overflow lots? (i.e. please tell us there is a plan to extend the line or increase parking to accommodate demand - the oshawa west lot was nice but now / already insufficient.)

Metrolinx's avatar

Metrolinx
Jan 3, 2020 - 14:18

Metrolinx is proceeding to deliver more rail service beyond Oshawa, as soon as we can by looking at what option is the best way to get there. At Whitby GO station we rent 820 spaces from the Town of Whitby. We are building a modular parking structure that will provide 200 new parking spaces. At Oshawa GO Station, we're currently in the preliminary stages of developing better parking through the OnCorr program and will keep our riders informed as this progresses. 

At Oshawa GO Station, there were 160 parking spots added in 2013. In 2018, a new accessible station building was completed, as well as adding an adjoining canopy connecting the new building with the VIA platforms and the VIA pedestrian bridge. Additionally, modifications were made to the Kiss & Ride and parking lot to make it easier for drivers and pedestrians to enter and exit the station. 

There are no plans to provide a shuttle service, however, we are exploring ways to improve the connectivity of the platform to the remote lot at Oshawa GO Station via a tunnel connection or pathway to the south. This work is at a preliminary phase. There is also a reserved parking program where for a fee you can rent a parking spot Monday to Friday.

Station parking for GO Customers is a challenge at many of our GO Stations across the network, including Whitby GO Station and Oshawa GO Station. As a short-term solution, we have added parking garages and leased parking spots near some of our stations. Although Metrolinx is in the business of providing the best possible transit for the Greater Golden Horseshoe, we have become one of the biggest parking providers in North America. As our region continues to grow, adding more and more parking is not a sustainable solution. 

We are always looking at ways to make it more convenient for our customers to take our services. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That’s why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. 
 

Anonymous's avatar
Dec 1, 2019 - 10:03

Save the 38 Go bus from Bolton, how are we going to get to work and school?
Please save this 38 Bus, it is important to all riders.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:13

GO buses will continue to serve the Caledon and Bolton communities while we work with the Town of Caledon to further assess the service. Updated schedules will be posted later this month.

Anonymous's avatar
Dec 2, 2019 - 12:05

We need this bus !!!! SAVE the 38 !!!
It is our only way to get to downtown Toronto via the Malton GO, Hwy 50 is a zoo with trucks and traffic and it will only get worse
We don't want more drivers on the road, let alone students going to school. we are concerned about safety !
Be realistic, think about all involved.
This bus will take cars off the road, and get us to where we have to be.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:13

GO buses will continue to serve the Caledon and Bolton communities while we work with the Town of Caledon to further assess the service. Updated schedules will be posted later this month.

Anonymous's avatar
Nov 25, 2019 - 05:41

Are there any plans for a direct GO service from Barrie to Union Station that would allow people to arrive at Union before or at 6am?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:03

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

SilverT's avatar
Dec 3, 2019 - 11:59

At one of the previous Town Halls, you mentioned the various digital channels available for GO bus information.
1) How many GO stations have screens showing information about GO buses (similar to those showing info about trains)? When will all stations receive them?
2) How many GO stations have signs advertising the (very useful) "Where's my bus" service, including the stop code for that station? When will all stations receive them? What about bus stops away from GO stations?
3) If a GO Bus is late *starting* its trip, does the "Where's my bus" service show it as being late before it's started?
4) Answering these questions can't always be fun. Could you look at pictures of baby otters and say how cute you find them?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:13

Thank you for your feedback. We have digital signage for bus service at 14 of our service locations, and we are currently working on more. We agree that "Where's my bus" is very useful, and that's why we will be promoting it through our bus "On The GO" alerts going forward. If you haven't yet, you can subscribe at gotransit.com/onthego. As far as the codes go, you will begin seeing new local signage at stops in the new year. “Where’s my bus” shows the scheduled start time of the bus trip prior to starting unless we have a confirmed delay. This is to protect for mitigating factors. For instance, if a driver is unable to start an assigned trip on time, we may send another bus if the resources are available. Lastly, baby otters are nice and all, but we think our kids and puppies are way cuter.      

Anonymous's avatar
Nov 29, 2019 - 21:46

What is the estimated daily ridership of the Line 2 East Extension?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:09

We will have more detailed information on ridership projections in our Preliminary Design Business Case, which will be released in early 2020.

The current three-stop proposal is expected to attract significantly more daily boardings on the extension than the previous one-stop proposal, which was projected  by the City to be approximately 31,000 by 2031.

Anonymous's avatar

Why was this installed? How much money was piddled away on this erection that basically does nothing to help alleviate over crowding, nor extend the service to Courtice, and Bowmanville? Who authorized this project? Doug Ford? How much electricity does this sign use and on whose account?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:03

We install billboards on MX property for the purposes of generating revenue. New revenue helps to offset operating costs for GO Transit. In addition, all costs to maintain and manage the billboard (including electricity) are the responsibility of a third party advertising company who we partner with. That same third party partner also sells advertising space on the billboard and we collect revenue from it. 

Anonymous's avatar
Nov 18, 2019 - 14:29

Metrolinx Services through Durham seem stalled. We haven't heard about whether Metrolinx is heading through Oshawa or going below it and continue watch as Metrolinx sends funds and special projects the west, north and in Toronto with special projects such as LRTs, Expansions of TTC and Improved linkages to existing services such as VIVA. Durham and East also deserve to participate in Go expansions. Most in Durham do not live along the lake, but Metrolinx largely only service this commuter group. Could we have more information on what is happening in Oshawa and whether Highway 2 tansitways will ever be completed? Now is the time to place an LRT on Highway 2 before existing infrastucture becomes to costsly and intensified. Public transit in this region is very poorly served.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:55

One of our goals is to find a way to get more rail service to communities beyond Oshawa as quickly as we can, and to do so with an all-day service. The original plan from a few years ago was for limited service in the morning and evening peaks only. The options that we are considering as part of the Initial Business Case (IBC) include operating train service throughout the day. We continue to work closely with our municipal and freight partners to test which options are most advantageous, balancing both the benefits and costs, to achieve this very important rail extension. 

We’re currently in the planning stages for the Durham-Scarborough Bus Rapid Transit (BRT), which will run along Hwy 2 and provide connections between Oshawa, Whitby, Ajax, Pickering and Scarborough. The BRT will result in more reliable and frequent bus service to enable you to get where you are going – faster – and dedicated infrastructure for buses. It is a critical part of the Frequent Rapid Transit Network (FRTN) and the Durham Region Transportation Master Plan. 
 
We are in the initial stages of development of the project and over the last six months, held a number of public consultations in Durham and Scarborough to introduce the next phases of work and to get some initial feedback from the community before proceeding to design. Additional public consultations are planned for 2020. The overall timeline for the project has not yet been determined, but as the PDBC proceeds, we’ll be providing regular updates to people living, working and travelling along the corridor.  

Anonymous's avatar

Exiting the GO station is taking a ridiculously long time and polluting the environment with all of the idling cars waiting to exit. Sometimes we can't even get out of our parking spaces and the line up is huge to exit the parking lot. Cars are in a line up for 3 blocks to get out to Midland Ave and 90% of the people are waiting to turn left to go north. We can't turn right to go south at the 2 side streets during rush hour due to no right turn signs. The ticket is over $100 fine for turning right. We need a second exit from this station. The parking lot is so overcrowded since you increased the fares at Eglinton, those people are now driving to Scarborough, which has caused road rage and accidents in the parking lot, for people trying to zoom out to get ahead of the crowd. I am surprised there has not been any fatality yet. Exiting at 5:06 pm (from the 4:48 Stouffville train) and at 5:33 (from the 5:15 Lakeshore East train) is a nightmare. Also the parking lot needs to be expanded as it is full by 8 am, and people coming to use the train after that have to park on the road, and get ticketed

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:03

Station access is a critical component of delivering improved GO Transit service.  Metrolinx understands that parking can be a challenge at our stations, and is currently working to deliver nearly 25,000 spaces across the entire GO network as part of the GO Expansion program.  We also recognize that more parking spaces can contribute towards increased traffic congestion, time required to find a parking space, and queueing to enter or exit the station.  As such, Metrolinx is investing in more sustainable modes of access to accomodate future ridership growth by supporting a shift towards transit and active transportation (walking and cycling).  We are also working closely with municipalities to support intensification and higher density communities in close proximity (a short walk or bike ride) to our GO Rail stations.

Anonymous's avatar

Anonymous
Nov 19, 2019 - 19:28

I commute from Oshawa to Toronto every day and in the past year all of a sudden the inner lot is full shortly after 7am and now the outer lot is full by 8am. There needs to be a plan in place quickly to manage the growing commuter needs! People are parking on the grass and he surrounding perimeter creating spots. At the very least, Metrolinx can pave over more of the land and likely accommodate at least 50 more cars. We just need to know a plan is in place to accommodate the exponential growth in Oshawa. I called and spoke to a customer service rep who told me to park in Whitby! Not a great solution and Whitby will be full in a matter of months. Also, it would be great if buses could drop off people as they pass by the outer lot after they get off the train. My husband and I pay $800 a month for your service and spend 3-4 hours commuting a day! It would be good to know, at least, that plans are being put into place to make the daily grind of commuting a little easier.

Metrolinx's avatar

Metrolinx
Jan 3, 2020 - 14:19

We're currently in the preliminary stages of developing better parking at the Oshawa GO Station through the OnCorr program and will keep our riders informed as this progresses. 

In 2013, there were approximately 160 parking spots added. In 2018, a new accessible station building was completed, as well as adding an adjoining canopy connecting the new building with the VIA platforms and the VIA pedestrian bridge. Additionally, modifications were made to the Kiss & Ride and parking lot to make it easier for drivers and pedestrians to enter and exit the station. 

Station parking for GO Customers is a challenge at many of our GO Stations across the network, including Whitby GO Station and Oshawa GO Station. As a short-term solution, we have added parking garages and leased parking spots near some of our stations. Although Metrolinx is in the business of providing the best possible transit for the Greater Golden Horseshoe, we have become one of the biggest parking providers in North America. As our region continues to grow, adding more and more parking is not a sustainable solution. 

We are always looking at ways to make it more convenient for our customers to take our services. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That’s why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. 

Metrolinx is proceeding to deliver more rail service beyond Oshawa, as soon as we can by looking at what option is the best way to get there.

Daniel's avatar

According to original plans for the Davenport Diamond, a wonderful artwork called SECRET PARK GATE by Alex McLeod was supposed to be printed on the sides of the train bridge. It is supposed to be the largest printed image in the world (according to original plans). Is this still happening? If not, could you please explain why? It would be a beautiful addition to the neighbourhood and would show that Metrolinx is committed to investing in communities (especially those that have to deal with noisy train bridges).

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:58

After careful consideration, in order to balance our community objectives with the need to manage costs, Metrolinx made the decision earlier this year to shift the focus from integrated art in our capital projects to a more cost effective strategy that utilizes community, municipal and private sector partnerships. 

We will be moving forward with a community art program in its place that reflects the established community art projects that we have on other Metrolinx projects like the Eglinton Crosstown. This program will focus on local community initiatives and artists.

Anonymous's avatar
Nov 18, 2019 - 10:40

Why were all of the previously submitted questions removed when the meeting date and location were changed? All of them were relevant to what's discussed at these sessions in general, and only one of them was specific to the Toronto West location. Luckily Bing still had a cached version with most of the old questions which I could resubmit.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:55

The Metrolinx Town Hall on November 14, 2019 was rescheduled to December 5, 2019 at the Scarborough Civic Centre. We committed to answering all questions submitted to the previously scheduled event; the reponses are available here: https://www.metrolinxengage.com/en/content/ask-metrolinx-november-14-2019.

Anonymous's avatar
Nov 18, 2019 - 10:30

Riders get kicked out of bus terminals before buses stop running. I don't think this is fair because in the winter it's freezing and no one should have to freeze while waiting for a bus. Please keep all bus terminals open as long as buses are running.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:55

While we don't manage operations at all of the terminals we service, we will share your feedback to whose who manage our stations and terminals, including our partners. Additionally, while the availability of terminals are an important part of the customer exerience, we must also take into consideration the minimal use of terminals at certain times. 

Anonymous's avatar
Nov 18, 2019 - 10:27

The Minister of the Environment placed a condition on Metrolinx that Tier 4 Locomotives be the only type used on the Georgetown (now Kitchener) line once they were available. Metrolinx now owns and runs at least 8 of these locomotives. They are NOT on the Kitchener line. Why is Metrolinx in violation of the Minister’s order, and what will Metrolinx do to comply with that order?

Metrolinx's avatar

Metrolinx
Jan 8, 2020 - 11:14

Metrolinx cannot run the Tier 4 locomotives on the Kitchener line yet because our tests continue. During testing, they are run as a pair of locomotives and the layovers at Kitchener and Georgetown do not have tracks long enough to accept a consist with 2 locomotives. Presently, the locomotive primarily run on the Lakeshoe East and West corridors. 

Anonymous's avatar

Anonymous
Nov 18, 2019 - 10:04

You don't have any Toronto Council members on your board and the public can't make deputations at your meetings. If you take over transit delivery in Toronto don't you think you should be more democratic and accountable to Toronto transit riders?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:48

Metrolinx will develop detailed consultation plans and activities as more details about the project are finalized, just as it has done for the Eglinton Crosstown LRT, GO expansion and other LRT and rapid transit projects being built throughout the region.

There will be many opportunities for people to provide input and learn more about what the project means for them throughout its lifecycle. These will include an array of in-person and online outreach activities such as public open houses, community pop ups, regional town hall meetings, information sessions, newsletters, and web and social media updates. We will advertise these opportunities in a variety of ways to ensure people know how they can engage with us.

For updates, please visit the project page at http://www.metrolinx.com/en/greaterregion/projects/Default.aspx.

Anonymous's avatar

The current Union renovation project, with two tracks being closed at all times, has left a mark on GO's service reliability in the morning and afternoon peak. Will the upcoming south concourse expansion have similar impacts, or will you ensure that only one track is closed at a time?

Metrolinx's avatar

Metrolinx
Dec 24, 2019 - 09:58

As of October 30, 2019, stage changes at Union Station are complete and all platforms are open. When we build the new south platform and concourse, we will close, remove and rebuild platforms 24/25 and 26/27. While both platforms will be closed at the same time we will put measures in place to avoid crowding. Stay tuned for more information, including timelines. 

Anonymous's avatar
Nov 18, 2019 - 09:14

There have been NUMEROUS delays in the various projects on the Lakeshore East Line. Given the change in government is there a possibility that projects such as the Underpasses at Scarboro Golf Club Road, etc., the addition of another set of tracks and electrification will be delayed for 5 years or more or shelved all together?

Metrolinx's avatar

Metrolinx
Jan 3, 2020 - 14:16

The two projects you are referring to are the Scarborough Golf Club Road Grade Separation and  the 7.68 kilometres of new grading and drainage for a new third track between Galloway Road and east of Rouge Hill GO Station. This project is currently in the design phase with construction anticipated to start in fourth quarter of 2020 and completed in the last quarter of 2023. The Request for Proposals to procure the work was released in April 2018. The Environmental Assessment, called the Guildwood to Pickering Transit Project Assessment Process, was completed in 2017.  

Timelines for projects are an estimate only. There are many factors at play with projects of this size and cost. Projects also go through a benefits management review process to check costs against the origianl benefits of the project in order to ensure value for money and the taxpayer. Our goal is to maximize value and deliver the most amount of benefit.

Anonymous's avatar
Nov 23, 2019 - 09:33

*Note: Not a Question, but Comment* I am a frequent user of the Go Train weekender and holidays (not a 9-5, Mon-Fri commuter).
Comment: recently was told many stations like my local, Mimico, will no longer have a person to buy tickets - you have to use the machine...which is fine, except that the *single* machine is outside and around the corner. I have stand outside and wait behind someone who may not be familiar with the system or technology, in the elements. If it’s raining, now I am soaked along with my wallet, and personal belongings or luggage; and let’s face it, it’s Canada and cold, snowy most of the year, meaning I’m also potentially freezing cold, I have to take my gloves/mitts off, just to get to get a ticket! It is potential a negative experience for travellers who are now sitting on the train soaking or snowy and freezing. It’s a good argument to buy a car or rent a car for the weekend instead. Please respect the experience of your users AS you focus on (what I assume are) budget cuts...bring the ticket machines inside!

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:03

Your comfort is important to us. As we expand service to accommodate the growing number of GO passengers, we’re evolving how we serve customers at our stations to provide the best and easiest experience possible. This is important feedback while we undergo this transformation, and we will pass it along to the right team.

Anonymous's avatar
Nov 18, 2019 - 09:58

Can you please improve GO way-finding signage?

I use GO trains and buses more frequently as I have recently become car-free. Because I am an independent consultant, nearly every trip I take differs from every other (i.e., not the same "commute trip" each day). This makes me especially dependent on way-finding for my trips. Way-finding means online/app tools, which are plentiful and suitable. It also means signage for the “last 50 meters”. I find GO signage very poor in the cases I have experienced so far. These cases are:

[1] The York Mills GO-bus station (the TTC operator there informed me: "GO signage is terrible", as he sent me up the wrong stairs)

[2] The Bramalea GO-bus station (the bus signs have large characters for the bay number (useless) and tiny letters for the route number (which I critically needed to see where to stand in the rain))

[3] Union Station (construction is an insufficient excuse; the signage condition at Union is the most egregious). These are the only three I have experienced so far, making GO signage deployment zero for three.

TTC has a huge staff contingent with big information vests guiding users. GO needs that or better signage.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:44

Thank you for your feedback. We know that signage and other wayfinding tools at some of our stations can be difficult  for our customers, both due to limitations of the design and placement of signs, but also because of a lack of consistency between the wayfinding tools each transit provider in the region uses. Recognizing this, Metrolinx initiated the Regional Transit Wayfinding Harmonization program with the aim of not only designing a world-class, customer-centred wayfinding system, but also to have each operator in the Region adopt it on their own networks. 

We are also working with the City of Toronto to address wayfinding challenges at Union Station. However as the City owns the station, they currently have control over signage in the station .

Anonymous's avatar
Nov 27, 2019 - 17:51

Is it not possible to put a few presto machines on the union station platforms or at platforms where you had to go up a couple of flights to get to the platform. Ir at least one by the handicap car in the event you forgot to tap your card and it is too difficult to run down the30- 40 steps (and back up again) to the machines. A public announcement could be made on the train to say there is one on the platform by the handicap car so it might remind someone they may not have tapped their card. Just a thought from someone with experience and bad knees.

One last comment and I agree with a post below, Why is there 15 minute service during non rush hour times and in the morning when the trains are jammed pack very early and standing room only, service is every 30 mins?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:05

While we appreciate the valued convenience of devices on platforms, we are mindful they could contribute to increased platform crowding. Safety is central to everything we do. Tapping your PRESTO card prior to reaching the platform is the best way to ensure a seamless experience. 

Anonymous's avatar

The North East Corner Crosswalk (east-west crossing) is recessed and pedestrians on the North East Corner are not visible to drivers turning from Eglinton westbound on to Bayview Ave Northbound. There is a cement barrier and tall fence with green mesh that obstructs view. I have not seen any signage to turning drivers to proceed with caution about "blind crosswalk" nor a separate crossing time for pedestrians and turning drivers. Lighting seems reduced/absent at that corner; light posts may have been removed for barrier installation???.

I have personally screamed and managed to get a car stopped so a person in a wheelchair was barely not hit by a car at that intersection. The Metrolinx office was advised of the incident, but I have not seen any noticeable action to improve the safety of that intersection or crossing despite follow up.

CNIB, Bob Rumball Centre and Sunnybrook Hospitall are all nearby, so safety should be heightened at this intersection to accommodate more vulnerable visually and hearing-impaired members of our community.
The Bayview & Eglinton Sunnybrook Plaza shopping centre is set to be demolished to build a 19-storey tower building very soon. If work is concurrent with Toronto LRT work (which seems both likely and soon), I am concerned there will be more pedestrian safety and way finding challenges.

Please advise the community of Metrolinx' plans to ensure human life and safety are a priority at that intersection. Please advise the community of Metrolinx' plans to revisit intersection safety on a regular basis until completion of LRT work. Please advise the community of Metrolinx reporting policies. Please consider an overhead flashing yellow X crossing sign visible to turning drivers at minimum in addition other signage, lighting and traffic flow restrictions.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:03

We appreciate the safety flag. Metrolinx and our constructor, Crosslinx Transit Solutions (CTS) takes overall safety in and around construction work zones very seriously. In conjunction with CTS, we regularly monitor major intersections along the Eglinton Crosstown corridor and look for opportunities to improve traffic and construction setups implemented as per the City Transportation Services’ approval. We have since sent your detailed concern and recommendation to our constructor, CTS for review, in addition to our Metrolinx Traffic and Field Services teams and. 

Please note that we work closely with CNIB representatives and other visually-impaired and blind residents and pedestrians traversing Eglinton Avenue. Through CTS, we continue to make accessibility improvements to not just major intersections like Bayview and Eglinton, but to locations such as Yonge and Eglinton; Mount Pleasant and Eglinton; and Sloane and Eglinton as major construction advances.

For anyone wishing to highlight a concern; share a complaint; or ask a question (general/specific) related to the Eglinton Crosstown project, they can contact us by telephone at 416-482-7411 (East Office) or 416-782-8118 (West Office) or via email at mailto: [email protected]

Alternatively, you are welcome to visit our offices located at 660 Eglinton Avenue East and 1848 Eglinton Avenue West from Monday to Friday, 9 AM – 5 PM.

Anonymous's avatar

Anonymous
Nov 21, 2019 - 17:38

It took 37 minutes to get from Don mills to Victoria Park this week. One of the reasons was that the traffic was reduced to one lane due to a lane being blocked off due to workers cars. why is this this on a busy street. can you get off street parking for your employee.Or get them to take the bus, like us poor suckers!!!.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:03

While active construction advances at street-level, the challenge will always be ensuring motorists, pedestrians, and cyclists are able to continue using Eglinton Avenue. In order for the work to take place safely, lane closures are often times required.  

Currently, the primary reason for lane closures is related to the Extended Hours Work between Leslie and Victoria Park. With that comes traffic stagings, concrete pours, excavations, truck deliveries and hauling all for the construction of the guideway down the middle of Eglinton Avenue, road widening, retaining wall builds, and utilities relocations. This work begins at 4:30 a.m. and can go to 11 p.m., Monday through Saturday, and will continue into Spring 2020.

Also, several weeks ago, in particular, there was the first concrete pour for the Saddle Ridge retaining wall which occurred between 7 a.m. and 5 p.m. and that occupied a lane of traffic between Sloane and Victoria Park.

Anonymous's avatar
Nov 18, 2019 - 10:03

I've heard that Georgetown station is to be expanded in the short term. What exactly is being built? When will construction start and end? What are the impacts on residents?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:48

There are no plans to expand Georgetown Station in the short term. As you know, Metrolinx is in the midst of planning and building a transit service that will  change life in this region through the GO Expansion program. More than a rush hour commuter service GO will offer more service with faster trains, more stations and seamless connections to a regional rapid transit network. 

Georgetown sits at an important part of our network on the Kitchener line, so changes at that station may occur in the future. We are committed to keeping communities informed as plans evolve, so please stay tuned. If you have not already, we encourage you to sign up for our mailing list by reaching out to [email protected], to receive the most up to date information from our teams on the ground.  

Anonymous's avatar
Nov 18, 2019 - 10:00

Again I ask that there be more late night service back to Kitchener. Concerts end after 11pm. The latest weekday bus that will connect to the number 25 at Square One is 10:50pm from Union and 11:20pm on the weekend. I always end up missing the end of the concert and even if it was finished before that you still have to make it from the venue to the station. And again if the bus does not stop at Sportsworld, there is no downtown parking in Kitchener that late. And there are no local buses running that late either. Every time there's an announcement of increased service I have hope, but still nothing useful ever comes from it and no changes at all on route 25. To solve this is easy. Have an express bus from Union Station to Kitchener, making a stop at sportsworld by request, departing at 11:45pm, or have one leaving Square One later at 12:40am Check your comments on facebook, though I prefer option one and I'm sure many more people would too and they would take transit to Toronto and back after a concert if they knew there was an option available to them which right now there isn't. There at plenty more people saying the same thing.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:48

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

jasgra's avatar

What are the design and location options that Metrolinx is considering for the Ontario Line North bridge over the Don Valley from Pape Ave to Thorncliffe Park?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:13

Teams are still examining potential bridge types as part of their more detailed planning and design work. The Initial Business Case describes the line as emerging in a cliff-side portal situated above the Don Valley Parkway, west of the existing Leaside (Millwood) Bridge, approximately under Minton Place. The line would cross the Don Valley on a new bridge, and then continue on an elevated guideway along Overlea Boulevard, to a station at Thorncliffe Park Drive. 

For more information, please review the Ontairo Line Initial Business Case.

Anonymous's avatar

My community group informed about the plans surrounding the Metrolinx expansion project by the Government of Ontario. Why are people not familiar with our neighbourhood making decisions on this expansion project? There is talk of expropriating property. Is there a detailed plan anywhere of exactly what you are building and the number of homes that are suddenly in the path of this planned project? We have lived and worked in this area long before the Province had these "hopes and dreams" Please listen to us.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:09

Property acquisition is a challenging part of major infrastructure projects that sometimes involve significant changes for businesses and residents along the corridor. Metrolinx is committed to only acquiring the portions of the identified properties that are absolutely necessary to expand transit. A review of all possible options is undertaken to best minimize any impacts. Unfortunately, there are times when there are no other options and property must be acquired to support expanding transit and future growth.

Metrolinx begins the conversation with impacted property owners as early as possible. Metrolinx will work collaboratively with affected property owners to ensure that the process is fair and open and causes the least impact possible. These conversations are privileged between Metrolinx and the affected property owner to respect their privacy. Metrolinx is committed to providing fair and reasonable compensation for all property rights that are required.

Metrolinx’s preference is to acquire property through a willing-buyer/willing-seller basis. Metrolinx would only resort to expropriation proceedings in cases where such an agreement is not possible. Even in that instance, Metrolinx would continue to work towards a negotiated settlement.

Metrolinx provides ample time to ensure the property conversations are amicable and property owners have enough time to make the necessary arrangements. Negotiations will continue until a fair settlement is reached.

Anonymous's avatar

Your plans to run an express busway down the middle of Ellesmere from McCowan to east of Markham Road will cut off left turns into and out of hundreds of businesses along the north side plus homes, places of worship, restaurants and offices...so bus riders can shave a couple minutes off a trip from Scarborough Centre to U of T campus at Military Trail. We are told 'No problem...just go past where you want to go and do a U Turn in the middle of intersections like Markham-Ellesmere or McCowan-Ellesmere.' Not fair to the people who work there. Not fair to the people who live there, worship there, go to school there. The community's suggestion of widening the road and using the curb lanes for HOV would help transit riders without punishing everyone else who needs Ellesmere to get to work, school, home etc. but has been rejected by your staff. Not good enough. Think again.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:13

Thank you for your feedback on the proposed Durham Scarborough BRT. We understand your concerns about congestion and left-turn access along Ellesmere Road, and appreciate the suggestion regarding widening Ellesmere Road from McCowan Road to Morningside Ave to add HOV lanes. 

The City of Toronto has a policy of designing complete streets, which means balancing the needs and priorities of a wide range of existing and future road users and land uses. Widening Ellesmere Road to provide additional traffic capacity is not being considered as part of this project, as does not balance the needs of all road users and reduces safety for pedestrians, cyclists and other vulnerable road users. 
 We are beginning a detailed traffic analysis to look at the impacts of BRT infrastructure on access to properties along Ellesmere Road. The results of this study will help inform the preliminary design of the corridor and will be shared with the public as the study progresses.

Anonymous's avatar

Anonymous
Nov 18, 2019 - 10:05

Just wanted to find out when the public consultations for the Ontario Line will start. Particularly interested in the station alignment at the Science Centre Station and Flemington Park Stations.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:48

Metrolinx will develop detailed consultation plans and activities as more details about the project are finalized, just as it has done for the Eglinton Crosstown LRT, GO expansion and other LRT and rapid transit projects being built throughout the region.

There will be many opportunities for people to provide input and learn more about what the project means for them throughout its lifecycle. These will include an array of in-person and online outreach activities such as public open houses, community pop ups, regional town hall meetings, information sessions, newsletters, and web and social media updates. We will advertise these opportunities in a variety of ways to ensure people know how they can engage with us.

For updates, please visit the project page at http://www.metrolinx.com/en/greaterregion/projects/Default.aspx.

Anonymous's avatar

Anonymous
Nov 25, 2019 - 15:53

Thank you for lowering the fares from Kennedy Station to Union Station. If I have a Metropass on my Prestco card for one year. When I tap my card at Union Station to Kennedy Station, I did not get a rebate for the metropass that I already paid. The fares to Kennedy will be $3.70 as from November 23, would greatly appreciate if I will be charged only for the additional cost that is 40 cts.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:06

We appreciate you sharing your experiences with PRESTO. We would be happy to look further into your PRESTO issues, but we need more information about your case. Please feel free reach out to [email protected] to share specific details about the issue.

Anonymous's avatar
Dec 2, 2019 - 12:00

A lot of riders rely on this bus to get to work and school.
This bus needs to continue , it is very important to us.
2 buses to and from Bolton are not sufficient, we lost a route already and we need the 38 BOLTON BUS to continue
with more bus times...

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:13

GO buses will continue to serve the Caledon and Bolton communities while we work with the Town of Caledon to further assess the service. Updated schedules will be posted later this month.

Anonymous's avatar
Nov 27, 2019 - 18:33

Can you please provide detailed plan with proposed schedules and timelines for adding express trains on the Barrie line? Several years ago Aurora to Union was 48 minutes, now it’s 54 minutes. It will be over an hour with more stops coming in the next few years. Express trains are needed during rush hour to help alleviate the increase in commute time.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:05

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

Express service is especially challenging on the Barrie line because there is primarily only one track along most of the corridor. Express trains would ultimately catch up to an all-stops train without a way to bypass. 

Learn more about our GO Expansion Business Case, and stay tuned for more information about this program as we work with the Government of Ontario  to deliver it.

Anonymous's avatar
Nov 30, 2019 - 16:32

Presto fares are incorrect many a times. The fare from stop A to C with a transfer at B is not the same from C to A with transfer at B.
Eg: Courtice to Union with a transfer at Oshawa, is less when compared to Union to Courtice with transfer at Oshawa. This is just one example.
Make the fare collection even by removing all the bugs, which may help reduce losses for GO, and in turn can be helpful to reduce prices across all Go routes.

Metrolinx's avatar

Metrolinx
Jan 8, 2020 - 11:14

Thanks for your feedback – we can appreciate this would be seen as an error, but it’s rooted in how the GO transfer credit is applied in the PRESTO system. Journeys requiring a transfer between GO trips are calculated as two legs with a transfer credit deducted from the fare for the second leg. When we lowered short-distance fares in April, we kept the transfer credit as $4.71 to avoid unintended increases for journeys with longer legs. 

However, the system cannot process negative balances, so when the second leg is less than $4.71, the system will zero out the fare for the second leg. This does, in fact, result in different fares depending on the order of the trips travelled. For example, the Courtice>Oshawa>Union trip is $9.30 = $3.70 + ($10.31 - $4.71)…and yet the Union>Oshawa>Courtice trip is $10.31 = $10.31 + ($3.70-$3.70). In the past, the transfer credit always aligned with the short-distance fare, which means the fare for this journey would have been $10.31 in both directions without this workaround.

We’re continuously looking at ways to ensure our fare system is as simple and consistent as possible across all trips, products, services.

Anonymous's avatar

What are the downsides to placing this section underground, and do these downsides outweigh the impacts to the community along this section of the proposed line?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:06

By using the GO corridor and building bridges across the Don River instead of tunneling underneath it, a route that is approximately twice the length of the Relief Line South can be built for a smiilar cost in a similar timeframe. Also, using the GO corridor in this area will allow people to more easily connect between GO and TTC services that will both be accessible by street level, saving time compared to connections that would lead people into deep underground stations. For example, under the Relief Line South proposal, the platform at East Harbour would have been so deep that customers would have to spend 4 ½ minutes getting in and out of the station, resulting in a customer experience that would attract fewer riders. 

Anonymous's avatar
Nov 18, 2019 - 15:39

Wondering what the delay is in the Go train extension to Bowmanville? This project is long overdue and the municipalities have submitted the proposals.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:55

One of our goals is to find a way to get more rail service to communities beyond Oshawa as quickly as we can, and to do so with an all-day service. The original plan from a few years ago was for limited service in the morning and evening peaks only. The options that we are considering as part of the Initial Business Case (IBC) include operating train service throughout the day. We continue to work closely with our municipal and freight partners to test which options are most advantageous, balancing both the benefits and costs, to achieve this very important rail extension. 

Anonymous's avatar

Anonymous
Nov 29, 2019 - 13:23

Why are you only doing the minimum requirements for noise mitigation along the railway corridors? With any of the barriers being put up, the material being used only addresses the higher end frequencies and not the lower end frequencies which are detrimental to communities health & well-being.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:10

Thank you for your question. Metrolinx is committed to being good neighbours, and we are working with communities to address noise concerns as we get the region moving. We encourage you to share your concerns and questions with our Community Relations team in your community:  

[email protected] 
[email protected] 
[email protected] 
[email protected] 
[email protected] 
[email protected]  
[email protected] 
[email protected] 
[email protected] 
[email protected] 
[email protected] 

Anonymous's avatar

Why were the left turn lanes permanently removed from Birchmount and Eglinton?
This is a high use intersection.
There is plenty of space for the lanes.
All you are doing is forcing drivers to drive a lot further and onto side streets that are not equipped to handle the increased volume of traffic.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:05

The left turn removals are based on the traffic analysis of a number of factors including overall intersection operation that considers delays to the Eglinton Crosstown LRT; cross-street transit; truck routing; general traffic; and pedestrians in order to determine the most beneficial option for the intersection. 

In the case of Birchmount Road, it was found that eliminating the left turns at Birchmount Road provided the operations including safety. Also at Birchmount Road and Eglinton Avenue East, the placement of the stop platforms makes the left turn at this location difficult as opposing left turn vehicles will cross each other’s path.

Motorists will be able to make u-turns at Rosemount if they are driving eastbound or Sinnott Road if they are driving westbound, then they will be able to make a right turn onto Birchmount Road. 

Anonymous's avatar
Nov 22, 2019 - 12:33

How many Public Washrooms are being built in the 25 Crosstown line?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:03

In an effort to balance both quality and cost, no public washroom facilities are planned for the entrances at in-line stations such as Laird, Mount Pleasant, Avenue, Forest Hill, Fairbank, and others. 

However, public washrooms, all accessible, are planned for Interchange Stations and Terminal Stations on the Eglinton Crosstown such as Kennedy, Cedarvale, and Eglinton.

HBSRRA's avatar

Can you please provide a comprehensive update on the current status of RER and electrification work on the Lakeshore West line?

What is the status of tenders, timelines, etc., especially in regard to electrification?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:55

We are in the process of procuring the OnCorr contract which  includes electrification. The OnCorr project includes the new infrastructure required to facilitate the delivery of expanded and improved GO rail services, including two-way, all-day service every 15 minutes over core segments of the GO rail network, as well as the operations and maintenance of the GO rail network. 

The OnCorr project is being delivered using the design, build, finance, operate and maintain (DBFOM) Public-Private Partnership (P3) model. Bid teams will be required to submit proposals to realize the performance objectives of the GO Rail Expansion. As outlined in Ontario’s 2019 Budget, the Ontario Government will look to the private sector to propose innovative approaches to meet future GO Transit rail service levels, including opportunities for technology that could be used to electrify core segments of the GO Transit rail network, such as an overhead catenary system or hydrogen fuel cells. Once the team is selected, final infrastructure and service plans will be made available.

Anonymous's avatar

Anonymous
Nov 18, 2019 - 10:04

Why is the administrative core of Newmarket being totally shut out of GO services? Once I could take a bus from Barrie to the Newmarket Bus Terminal and either walk - on a nice day 15 minutes - or take another bus to get to the Courthouse or Administration - City Hall. You then cut the bus route out and I had to take a train to the eastern portion of Newmarket and then take two more buses (which run infrequently) or walk about a kilometer to the VIVA bus stop and again take two buses. However coming home there was a GO
bus at the terminal which would take me to the Gwillimbury GO Station. Now even that is being removed. ALL buses are now being routed through the GO train station in Newmarket.

Thousands of people daily travel to the court or the administration buildings ( a new one is just being completed) but GO has removed ALL contact with this portion of Newmarket.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:48

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Nov 29, 2019 - 09:02

Guys why you are getting paid for the last one decade and wasting the durham region people tax money. Not ashamed of getting pay cheque for last ten year , just by drafting plan. Now again you are coming with new 4 way plan. Why do you guys wanted to change? showing liberal initial plan is wrong or Doug ford doesnt like that earlier kathleen promise. Dont make things political and Im not sure what the linda park MP is doing. We durham region folks wont vote conservative either in federal /provincial for their fake promises. And clarington people deserve this pain for electing the conservative MP and MLAs / Ministers. If the project is set to complete in 2024. What is the step you have take? Again drafting another plan. Contact Elon Musk he will give another plan :)

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:09

One of our goals is to find a way to get more rail service to communities beyond Oshawa as quickly as we can, and to do so with an all-day service. The original plan from a few years ago was for limited service in the morning and evening peaks only. The options that we are considering as part of the Initial Business Case (IBC) include operating train service throughout the day. We continue to work closely with our municipal and freight partners to test which options are most advantageous, balancing both the benefits and costs, to achieve this very important rail extension. 

Layperson 's avatar
Nov 20, 2019 - 11:11

Triplinx is still difficult to use for this layperson.

Its getting better. Example from union to Hamilton International Airport is just over 2 hours to get there according to triplinx. Cost estimate was just over $12.00. Better links for International Airports connections when searching online. It took a while for getting the right words " John C. Munro International Airport.....also include Hamilton International Airport, Toronto International Airport, Kitchener-Waterloo International Airport, etc. include Buffalo's International Airport.

Can you set up a public online focus group to help improve the online search for trips using tripling?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:58

Thank you very much for your feedback. We are continuously looking to improve Triplinx to make it easier for customers.  We have recently reached out to the public to understand where and how Triplinx can be improved and working to implement the feedback, where possible. In addition to reaching out to the public, we regularly receive and review customer feedback from the Triplinx website and app. We appreciate your feedback and we will take your suggestions into consideration. 

Anonymous's avatar
Nov 18, 2019 - 09:59

I am keen to know the timelines and progress on the development activity for go train taking directly to Bowmanville

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:44

One of our goals is to find a way to get more rail service to communities beyond Oshawa as quickly as we can, and to do so with an all-day service. The original plan from a few years ago was for limited service in the morning and evening peaks only. The options that we are considering as part of the Initial Business Case (IBC) include operating train service throughout the day. We continue to work closely with our municipal and freight partners to test which options are most advantageous, balancing both the benefits and costs, to achieve this very important rail extension. 

Anonymous's avatar
Nov 30, 2019 - 22:36

Why bus 38 is getting cancelled? We already have least frequency available for this transit and the route is being taken away from us. Why? How will Bolton commuters commute? Commuting on 2 or more busses is not a feasible option for Brampton and Bolton commuters. Please save the go transit bus route for us - we are so many riders on that route. Looking forward to your response that will be a solution to this problem.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:12

GO buses will continue to serve the Caledon and Bolton communities while we work with the Town of Caledon to further assess the service. Updated schedules will be posted later this month.

Anonymous's avatar
Nov 18, 2019 - 12:07

When will Metrolinx make the simple signage changes to the Bloor UP platform to indicate where a rider needs to be standing in order to get on the train. It is not obvious and therefore one can miss the train. Such an easy fix and has been previously identified.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:55

We are constantly looking at ways to improve signage and wayfinding at stations to enhance the customer experience. Signage is something that was strongly reviewed to ensure the customer experience can be easier. The signage at Bloor UP Express Station was reviewed and improved to include overhead directional signage, map graphics, and decals at platform level. 

Anonymous's avatar
Nov 18, 2019 - 10:29

Why do the trains run so slow on the Stouffville line. I notice that on the Lakeshore they can go as high as 150kmh, yet on the Stouffville line they barely go above 60kmh? Can you look into the following: Remove stops that serve few people or served by other lines (Kennedy, Danforth), institute express trains, run trains as faster speeds. As it stands right now, it's still quicker and cheaper to drive to the City than take the Go (even with traffic). There is no reason with todays technology and current condition of the line that a trip between Stouffville and Union should take more than 45 minutes (currently over 70 minutes).

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:51

On a network-level,  part of Metrolinx’s GO Expansion program includes increasing the number of weekly trips from 1500 currently to 6000 by 2025. As we build infrastructure or add stations, we’re always looking for ways to shorten customer trip times.

We add and modify service when and where we can. There are many factors that influence this, including available infrastructure, rail traffic, and available equipment. We are continuing to expand service on Stouffville line to make taking GO even better, faster, and easier. Service on the Stouffville line will include even more frequent service during middays, evenings, and weekends, and more service to and from Stouffville.

This expansion on the Stouffville corridor will include ultimately adding a second track of rail between Union Station and  Unionville GO Station. While construction is underway, train speeds are reduced to ensure the safety of the workers. Once double-tracking is completed we will be better able to explore express options and increased trains speeds. 

Anonymous's avatar
Nov 18, 2019 - 09:59

Why won't water fountains in Hamilton's Hunter GO station, that have been absent now for roughly 15 years, be replaced - and improved upon - with a water bottle filling station? This is a public institution that should provide clean drinking water to the public for free, thereby avoiding single use plastics (water bottles) and have the ability to refill reusable vessels. Vandalism is not an acceptable excuse.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:48

Unfortunately, the water fountain at the Hamilton GO Centre had to be removed as it was repeatedly vandalized and utilized in manners that were unsanitary. Due to the ongoing maintenance required the fountains were deemed unsafe for public use. We take the safety of our customers and staff seriously; as such, there are no plans to install new fountains at this time. Your request has been forwarded to senior level operations staff for their awareness and consideration.

Anonymous's avatar
Nov 27, 2019 - 10:09

How will the track expansion work at E0 along the Bala sub and closer to the centre on the south side of the corridor affect the current re-signalling project work installation operations throughout the corridor?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:06

The USRC Signal and Communications improvements that are ongoing have taken into account the dynamics surrounding additional tracks that will be incorporated as part of the GO Expansion project. Signal caisson installation work that has been scheduled is in line of sight of all other work impacts existing and soon to be implemented in this area of the rail corridor.

Anonymous's avatar
Nov 18, 2019 - 10:06

The buses between Union and Mount Pleasant (and beyond) are often crowded beyond what feels safe for a bus travelling on our highways. When will the whole line (and the entire GO bus system) be converted to double decker buses?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:51

Thank you for letting us know about your experience. Your safety and comfort is important to us, and we do try to accommodate where we can. Adding double-decker buses on trips requires ensuring there's clear passage for the tall double-deckers along the entirety of the routes - this includes bridges, wires and trees. Where bridges are not an issue, we are working with municipalities and utilities to trim trees and raise wires. We encourage you to consider train service. Our trains can hold siginifcantly more people than our buses and in September, we introduced evening service on the Kitchener line.

Anonymous's avatar
Dec 1, 2019 - 20:35

What mechanism will be put into place to ensure communities impacted by the construction are part of decision making?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:13

Metrolinx is committed to being open and transparent with all communities. For example, we host Metrolinx Town Halls which provide customers and residents with the opportunity to ask our leadership questions about Metrolinx services, regional transit planning and anything top of mind for you. 

With respect to transit expansion in Toronto, Metrolinx will develop detailed consultation plans and activities as more details about the project are finalized, just as it has done for the Eglinton Crosstown LRT, GO expansion and other LRT and rapid transit projects being built throughout the region.

There will be many opportunities for people to provide input and learn more about what the project means for them throughout its lifecycle. These will include an array of in-person and online outreach activities such as public open houses, community pop ups, regional town hall meetings, information sessions, newsletters, and web and social media updates. We will advertise these opportunities in a variety of ways to ensure people know how they can engage with us.

Anonymous's avatar

Anonymous
Nov 18, 2019 - 14:58

I appreciate the service very much. I just would like to ask if GO could consider a bus leaving Oshawa at 21:11 or at 22:11 Mondays to Fridays (except holidays) to Peterborough? It is quite a gap between 20:23 and 0:19.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:55

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Nov 18, 2019 - 18:55

GO Transit has a weird fare structure where going shorter on the same bus can cost you more. The fares to and from Richmond Hill Centre is noticeably higher, with the following examples:

Hwy 407 Station to:
Richmond Hill Centre: $4.13
Scarborough Town Centre: $3.70
Unionville, Centennial, Markham GO: $3.70
Mount Joy GO $6.02 (an increase of $2.32 for going 2 km more than Markham GO)

Scarborough Town Centre to:
Richmond Hill Centre: $5.13
Hwy 407 Station: $3.70

Metrolinx needs to reconsider whether to put Richmond Hill Centre and Langstaff GO station in the same fare zone when they serve riders in entirely different directions. There is also a need for a complete review of the fare structure to eliminate situation where going 2 km extra can cost $2.32 more.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:58

Thanks for the insights and feedback on our fare structure. We agree that there are some irregularities in our network that have evolved over time. This is due to the fact that we continue to adjust our services as well as add new services, while maintaining the same fare zones. This past April, we implemented changes to address similar issues across our rail network with adjustments to short distance and long distance fares. We are now looking at the bus network to see how we can more consistently apply our fare rules. Thanks for bringing these examples to our attention.

To listen to the response, please see the video posted here 
https://www.metrolinxengage.com/en/content/metrolinx-town-hall-december-5-2019 at the 1:21:05 mark.

Anonymous's avatar

Before -- It was easier (if you don't drive) to go between Hamilton and Niagara Falls.
After -- Now it is harder and slower. It is now faster if you bus Hamilton-Burlington then Burlington-Niagara.

Before -- You could catch a frequent Hamilton bus (HSR #2) to go to Niagara Falls (#20 GO Bus) at the Nash Rd stop.
After -- Now the Hamilton-Niagara GO Bus stop has relocated from Nash Rd to Confederation GO station. This improves convenience if you park-and-ride. However, it makes things massively slower and worse because you now need multiple HSR transfers and some HSR buses don't run weekends at Confederation GO station.

Before -- It only required 1-2 Hamilton bus transfers to get to Niagara Falls
After -- It now requires 2-3 Hamilton bus transfers and at least one low-frequency HSR bus that doesn't run weekends

Photo:
https://twitter.com/karl_andrus/status/1192604329309605889

Complaints:
https://twitter.com/JoeyColeman/status/1187799074357108736
https://twitter.com/karl_andrus/status/1192604329309605889
https://twitter.com/teanailpolish/status/1187518522177572864
https://twitter.com/EJPratt40/status/1187822430548561921
https://twitter.com/urbanSCleaver/status/1193384155075268608
[And lots more]

SUGGESTED SOLUTIONS:
-- Perhaps extending the #20 bus to also stop at Eastgate mall? It also becomes future LRT terminus.
-- And also allday GO trains. But I hear it reportedly may take until around 2025 until West Harbour / Confederation gets all day 2-way GO train service for connecting service, and it will take time for HSR to restructure service.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:51

A future HSR connection at Confederation GO (the new park and ride lot at QEW/Centennial Pkwy. N.), will replace the Route 12 stop previously located at Barton St. E and Nash Rd. N. Beginning in January, the Confederation GO stop will be served by HSR Route 44, which operates every 30 minutes throughout the day between 5:50 and 17:50, and then hourly to 23:50. HSR is unable to directly service the station at this time due to ongoing construction on Centennial. Until then, customers will walk east of the station to the Walmart to connect (approx. 350m), or south of the station at Arrowsmith Road (approx. 450m). 

Commuters will be able to use HSR Route 44 to connect with HSR Route 2 at Barton St. and Centennial Pkwy. or walk approximately 800m to the Barton St. Route 2 stop. HSR Route 44 also connects to the Eastgate Terminal at Queenston Rd. and Centennial Pkwy., where HSR has their local hub. Maintaining the GO bus stop at Barton and Nash was not viable long-term, as Metrolinx does not own the property.

We appreciate the significance of this change for commuters who rely on both Metrolinx and local HSR services to get where they need to go. We will continue to work with HSR to make connections as seamless as possible.

danny82's avatar
Nov 18, 2019 - 18:51

I want to see every bus route have more frequent bus routes. No one should have to wait more than 10 minutes for any bus especially in the winter when it's freezing. Also I would like to see all bus terminals open 24/7. It's not fair that peope are kicked out of the bus terminals when buses are still running. Especially since some bus routes are 24/7 now so the bus terminals should also be open 24/7 At least in the winter again when it's freezing outside. All bus shelters should have heating in them as well. Are you going to address these concerns? Especially when you want public transit to be the way of the future than in order for everyone to use it you will have to meet our accommodations. Thank You

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:58

Waiting is never ideal - you should be able to rely on GO Transit to be on time. While some bus delays are within our control, many are not, including those caused by extreme weather events and traffic. We are constantly monitoring real-time performance and often modify our schedules to improve practical reliability. We don't manage all the terminals we serve, but we will take your feedback to those who manage our stations and terminals.  

To get updates about arrival times, consider signing up for On the GO alerts, or get updates through our Where's My Bus service.

Anonymous's avatar
Nov 18, 2019 - 09:58

VIA has expressed a desire to stop at Weston Station on trips (4 per day) to and from Sarnia/London. This would allow passengers a much shorter trip to Pearson Airport. Metrolinx has steadfastly refused to allow VIA to stop in Weston, claiming that VIA dwell times would disrupt other services. Surely Metrolinx can find a way to allow 4 more trains to stop in Weston each day. What is being done to address this?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:44

When we launched UP, we took an initial look at accommodating VIA service stopping at Weston Station but due to the impact on GO and UP service it is proving to be difficult. We continue to work with VIA to find future ways we could accommodate VIA passengers.

You may also be interested to know that we are working with the Greater Toronto Airports Authority (GTAA) to explore potential rapid transit connections to Pearson Airport’s proposed Regional Transit and Passenger Centre.

Anonymous's avatar

Why has it taken 10 years to appropriate the land necessary for the connection and another 3 years to build a 10m tunnel? Is there any way this can be expedited so travelers don't have to drag their heavy suitcases along the long stretch between the station entrances?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:05

We continue to work with our partners at the TTC to improve ease of movement within and between the Bloor GO/UP station and the TTC’s Dundas West station. The design of the connection is expected to be finalized by the end of 2020, and construction is expected to begin in 2021. 

Anonymous's avatar

Anonymous
Nov 18, 2019 - 09:17

The platforms at Union Station continue to get more and more crowded. It is only a matter of time before we have a tragic accident. When will construction END and all of the platforms be opened. We wont even talk about the station per se. That is an utter disaster. My bet is that we will be toasting Christmas 2021 before the Bay Concourse opens!

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:44

As of October 30, 2019, stage changes at Union Station are complete and all platforms are open. Bay Concourse is scheduled to be open to the public in spring 2020. Read our recent blog post here: https://blog.metrolinx.com/2019/12/11/goodbye-taupe-tile-a-sneak-peek-into-union-stations-new-bay-concourse/.

Anonymous's avatar
Nov 18, 2019 - 10:26

The limited number of resellers in Toronto, if tokens and tickets are phased out, will mean a severe reduction in accessibility for persons living with disabilities especially. How will Metrolinx meet the TTC’s requirement for at least 421 resellers of fare media before Nov 30

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:51

Thank you for your sharing your concern.

Ensuring that PRESTO is accessible for all customers is a priority for us, and we’re actively exploring options to expand access to PRESTO services in key areas in Toronto.

Currently customers can purchase and load PRESTO cards in-person at any Shoppers Drug Mart in Toronto or at TTC’s Customer Service Centre at Davisville Station.There are also a number of self-serve channels to take advantage of including  Fare Vending Machines and Self-Serve Reload Machines located at all TTC subway stations. In addition, cards can be purchased online at prestocard.ca and customers can load funds via our website or our using our PRESTO app anytime and anywhere.

You can also continue to purchase tickets and tokens at some third party retailers.

Daniel's avatar

According to Metrolinx's plans and Zeidler Architects (the firm in charge of the train shed and platform revitalization) - there is a green roof that is planned for the platform roofs (outside of the glass box). Is Metrolinx still planning to do this? It has been a while since the glass box was finished and I was wondering if this is still planned, as originally proposed. If not, could you please explain why?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:58

Based on Metrolinx’s experience with the green roof at GO Transit’s Streetsville Bus Garage, together with a variety of industry experience, concerns have been raised about the maintenance costs, long-term aesthetics, challenges with future electrificaiton, and general longevity of a predominantly sedum planted, shallow soil roof. With that said, the future of the green roof is uncertain.

Anonymous's avatar

Anonymous
Nov 28, 2019 - 16:42

We love MetroLinx and the GO service.
Keep up the great work and keep reviewing the prices for all.
My question is: what is the plan for East extension from Oshawa to Bowmanville. What is the expected date and is it on track?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:09

One of our goals is to find a way to get more rail service to communities beyond Oshawa as quickly as we can, and to do so with an all-day service. The original plan from a few years ago was for limited service in the morning and evening peaks only. The options that we are considering as part of the Initial Business Case (IBC) include operating train service throughout the day. We continue to work closely with our municipal and freight partners to test which options are most advantageous, balancing both the benefits and costs, to achieve this very important rail extension. 

Anonymous's avatar
Nov 26, 2019 - 11:57

Along with the issues at Scarborough Go, there are only 10 handicapped spaces and with the onslought of people from Eglinton and Guildwood, I couldn'toften get a space. I have severe arthritis and need that spot where several I see don't need the space an are being used for convenience. I think you should either police the situation or add more handicap spots. I've noticed that at least 14 spaces are being rented out in the front and think those spaces could be better served for handicapped spaces. Where is paying for a spot fair where it's normally free and firt come first serve.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:06

Metrolinx explores opportunities to add new accessible parking spaces at stations when capacity has been reached, and customer feedback identifies a demand.  Staff will look into opportunities to add more accessible parking spaces at Scarborough GO Station.  Typically, accessible parking spaces are located as close as possible to the accessible or main path of travel to the station platforms

Anonymous's avatar

Hi Metrolinx,

We need Bus 38 to and fro to Malton and it is the only link between Brampton East and Malton Go station. Though you can say we have other modes as well but do check how long it takes(30 mins to 1 hour 30 mins to reach Malton).

Downtown commute time is increased to 2 to 3 hours in case this service is taken down.

Would like to know what is the plan for this route?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:13

GO buses will continue to serve the Caledon and Bolton communities while we work with the Town of Caledon to further assess the service. Updated schedules will be posted later this month.

Anonymous's avatar
Nov 18, 2019 - 12:01

What is being done to increase parking at this station? There were probably 500+ new riders this fall. Parking for people coming from east of Oshawa is becoming problematic.

Metrolinx's avatar

Metrolinx
Jan 3, 2020 - 14:17

We're currently in the preliminary stages of developing better parking at the Oshawa GO Station through the OnCorr program and will keep our riders informed as this progresses. 

In 2013, there were approximately 160 parking spots added. In 2018, a new accessible station building was completed, as well as adding an adjoining canopy connecting the new building with the VIA platforms and the VIA pedestrian bridge. Additionally, modifications were made to the Kiss & Ride and parking lot to make it easier for drivers and pedestrians to enter and exit the station. 

Station parking for GO Customers is a challenge at many of our GO Stations across the network, including Whitby GO Station and Oshawa GO Station. As a short-term solution, we have added parking garages and leased parking spots near some of our stations. Although Metrolinx is in the business of providing the best possible transit for the Greater Golden Horseshoe, we have become one of the biggest parking providers in North America. As our region continues to grow, adding more and more parking is not a sustainable solution. 

We are always looking at ways to make it more convenient for our customers to take our services. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That’s why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. 

Metrolinx is proceeding to deliver more rail service beyond Oshawa, as soon as we can by looking at what option is the best way to get there.

Anonymous's avatar

*Notice* This was an edit/revision to my previous question a month ago (Oct 28, 2019 - 20:25)

The GO Stouffville Line has been getting more and more service. This is a good thing, but the problem is the focus on more and more trains. Now there is hourly 'weekend' trains running along the Stouffville train corridor from 7 am to 1 am in the morning. Yes, 1 AM. There are people trying to sleep during the weekends. However, in addition to the regular weekday night trains, there is a new weekend 00:15 - 1:28 am Union to Lincolnville train is not respecting that, as there are over 10 at-grade crossings in Markham that the trains still blow horns at. This might be biased, but the horns can be heard from over 2 km away.

Why does Metrolinx have to focus service additions on GO Trains? Though trains carry more capacity, the trains are very loud as they blow the horns at almost every crossing. The increasing consistency of the trains also cause a lot of traffic at the at-grade crossings every time a train passes. The pro with buses is that buses can serve local stops instead of a set GO station, it can detour if there is a delay, and the buses will not have to blow train horns.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:58

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar

Since the September service changes, westbound Kitchener line passengers between Bloor and Malton have to deal with a 68-minute gap in service between 17:45 and 18:53. Before the changes, it was a much less painful 50 minutes. Are there plans to reduce the gap any time soon? There's an equipment move from Union to Mount Pleasant right after the 18:53, couldn't it be run earlier and opened to passengers?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:48

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Nov 18, 2019 - 10:00

Majority of people who live in Barrie work either downtown Toronto or Vaughn. For those who work downtown Toronto, having the latest train leave Barrie at 7:26 AM Is to early. We have to drop off our kids and then get to work. Since most people have flex work hours, they would like to take a train that leaves Barrie at 8 am, getting to Toronto by 9:40. However such option doesn’t exist. We don’t want to take a bus that takes two hours when we can drive in an hour and half. When is a later train coming to barrie? Why not make this later train an express train?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:48

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar

Can we have bowmanville go , further delay will cost more [Material cost + Daily Wage for workers]

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:13

One of our goals is to find a way to get more rail service to communities beyond Oshawa as quickly as we can, and to do so with an all-day service. The original plan from a few years ago was for limited service in the morning and evening peaks only. The options that we are considering as part of the Initial Business Case (IBC) include operating train service throughout the day. We continue to work closely with our municipal and freight partners to test which options are most advantageous, balancing both the benefits and costs, to achieve this very important rail extension. 

Anonymous's avatar
Nov 21, 2019 - 09:52

Why have so many trains been added to the Stouffville line? Was there research or consultation with the ridership and community?
Most trains out of rush hour are running empty and could be repurposed on other under serviced lines. There is no logic and the expense must be prohibitive as well as the added congestion and noise pollution it is causing is counter productive. Less trains increased speeds seem to be a sound investment.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 17:03

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Nov 18, 2019 - 09:56

Metrolinx has deliberately made GO service at Weston less convenient than UP. Although there are almost as many GO trains in rush hour as UP trains, and UP trains are standing room only, passengers overwhelmingly choose UP from Weston. Metrolinx gives UP the preferred platform 3 in rush hour in both directions. Passengers do not have to use the tunnel. GO train patrons must use the tunnel for all trains, and walk a considerable distance further for the 6 car trainsets. Why does Metrolinx discourage the use of GO at Weston?

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Metrolinx
Dec 23, 2019 - 16:44

Thank you for your feedback. There's a lot that goes on behind the scenes to operate so many trains across the network simultaneously. Which platform a train arrives on is primarily about using the infrastructure we have in a smart way. By limiting the use of switches, we can better ensure the reliability of our service. The customer experience is very important to us, and that includes having a service you can rely on. 

Anonymous's avatar
Nov 18, 2019 - 09:54

Metrolinx owns enough UP express vehicles to be able to run 3 car sets at all times. Yet because of longer than necessary dwell times at Pearson and Union, 2 car sets are used 60% of the time, and such sets are standing room only leaving Pearson at rush hour. As these trains do not have battery hotel power, they must idle during these long dwell times, contributing to more pollution than necessary. Surely the inconvenience of not finding a train waiting at pearson is less than the inconvenience of having to stand all the way to Union not to mention the waste of idling. Will Metrolinx correct this problem?

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Metrolinx
Dec 23, 2019 - 16:44

Thank you for your suggestion. You’re right – UP Express has proven to be very popular with customers, and we understand shorter trains are not ideal during busy periods. However, the UP railcars are rotating through a maintenance program right now, so we’re down a few for service. We hope to have our entire fleet up and running by the new year. We also need to stagger departures times in order to maintain 25-minute journey times between Pearson Airport and Union Station. 

Anonymous's avatar

Can we promote use of GO bus and reduce the parking crunch in the Go station parking lots. Most of the parking lots are full by 7 or 8 am except very few stations with multi-level parking. Can we reduce price for those using bus instead of collecting additional fare. Which may promote many to use the bus and reduce overall traffic in the area and avoid parking lot issues.

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Metrolinx
Dec 23, 2019 - 17:09

We are always looking at ways to make it more convenient for our customers to take our services, and we thank you for sharing your feedback with us. We expect ridership to quadruple when we roll out major service improvements through our GO expansion program. Increasing parking capacity is one way to manage this growing demand and we will continue to invest in this. However, we know that parking alone will not be able to meet the needs of all the new customers who will be using our service. That's why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. 

We will continue working with our regional and municipal partners to look at ways to get customers to and from stations in the most convenient way possible. To explore other ways to get to and from our stations and what we're doing to help you with that, you can visit gotransit.com/gettingtogo.

Anonymous's avatar

GO advertises 15 minute service on the Lakeshore line, but we have to wait almost 40 minutes between trains during morning rush hour to get from Scarborough GO to Union. After the 7:28 am train the next one is not until 8:05, which is regularly late, and packed

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Metrolinx
Dec 23, 2019 - 17:03

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Nov 18, 2019 - 10:10

Is Metrolinx planning on improving their bus facilities. Specifically, Ottawa has demonstrated side of highway rapid bus stations. Right now the route 25 to Kitchener spends a large fraction of its runtime (at times over 20%) detouring off the highway to park and ride facilities. If these facilities were designed more efficiently, and located at the side of the 401 they could be visited for nearly no time. A 20% decrease in travel time would be meaningful, and cheap to achieve, relative to other investments (highway widening, dedicated lanes). Will this be considered and investments made?

As a side note, Mississauga's dedicated transitway (at Erin Mills and Winston Churchill) seems poorly designed with GO Buses waiting up to 7 minutes (I timed it, as I watched my connecting bus go past) to turn into the park and ride facility. Not only are there no transit priority measures, but buses are actively being delayed by restrictions on turns into and out of the stations (no right on red and no permissive left). Why was the facility so poorly designed, and why has GO chosen to service such a poorly designed and time consuming facility?

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Metrolinx
Dec 23, 2019 - 16:51

Thanks for your feedback. We are currently reviewing our park and ride lots, and in the process of developing a strategy that will address the location and design of park and ride lots in our service area. 

Anonymous's avatar

Anonymous
Nov 18, 2019 - 10:02

What are the chances that the 90 will ever offer half hourly service again? It seems self-defeating to offer four trains an hour to Oshawa but reserve three of those only for people who can drive to the station and find a parking space.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:48

Metrolinx regularly monitors travel behaviour and markets to identify rising and high potential markets for future GO services. In particular, we monitor all bus routes and rail corridors within the service area for travel patterns and ridership to determine potential service additions and adjustments. 

All service changes take into account broader service planning initiatives. Decisions on specific service changes take into consideration a number of factors including expected ridership, costs, fit with the overall network, and available resources (such as crewing, equipment, and track/platform availability). These decisions are based on a variety of sources, which include travel demand surveys, experience on existing services serving similar markets, feedback from customers, and input from municipal/regional staff. 

We have referred your request to the appropriate team for their review. 

Anonymous's avatar
Dec 3, 2019 - 18:17

Why is it fair to spend the big dollars double tracking the Stouffville GO line, running all day, two way frequent trains which may serve 20-25,000 riders a day but not have enough funds to keep Scarborough's roads open: specifically McNicoll, Huntingwood, Progress and Danforth Road which carry 80,000 vehicles a day , including almost 600 TTC buses a day, all told maybe 120,000 people crossing your tracks at these four locations.

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Metrolinx
Dec 23, 2019 - 17:13

Thank you for writing to us. We require additional information about your issue, specifically the road closures you are referring to. Please feel free reach out to [email protected] to share specific details about the issue.

Anonymous's avatar
Nov 19, 2019 - 11:30

With proposals to run GO trains every 15 minutes, will sound abatement walls be installed wherever the tracks abut residential properties?

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Metrolinx
Dec 23, 2019 - 16:59

Thank you for your question. Metrolinx is committed to being good neighbours, and we are working with communities to address noise concerns as we get the region moving. We encourage you to share your concerns and questions with our Community Relations team in your community:  

[email protected] 
[email protected] 
[email protected] 
[email protected] 
[email protected] 
[email protected]  
[email protected] 
[email protected] 
[email protected] 
[email protected] 
[email protected] 

HBSRRA's avatar

With Metrolinx and FCR progressing planning for a Park Lawn GO station, what is the current thinking surrounding future 15 minute service at both stations vs. staggered, 30 minute service between the two?

It is understandable that diesels will not be able to start and stop efficiently to justify 15 minute service at both, but will it be possible to serve both stations with 15 minute service after the switch to electric? This is a crucial service benchmark for two growing TOD communities that will total nearly 50,000 people when fully occupied and lack any decent access to higher level transit.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:55

A new Park Lawn GO station is in the early planning and design stage. The updated Initial Business Case (page 70) was completed in February 2018, showing the location has positive benefits. The conceptual skip-stop service plan has been used in the Park Lawn business case process. Analysis continues, however there are no updates at this time. Please stay tuned. In the meantime, Metrolinx and Infrastructure Ontario are working together through the new Transit Oriented Development, Market Driven Strategy to deliver new stations. 

Anonymous's avatar
Nov 18, 2019 - 09:55

Why is it so hard to get a refund when Presto machine malfunctions which lead to me not getting the co-fare? I have contacted Presto and it has been almost a month and I still haven't got my money loaded back on my card. The refund process should be as simple as possible and take less than a week even when it involve multiple transit agencies. For the customer, we don't care about how the revenue is divided into different agencies. In fact, Metrolinx should bear the cost because of Metrolinx's Presto machine falfunctions, especially when it is the Presto machine on the GO bus that malfunction on my trip. Also, there should be better communication between drivers and riders about the faulty Presto machine. Most passengers simply have no idea that they are being charged more than what they should have pay unless they check the card activities frequently.

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:44

We appreciate you sharing your experiences with PRESTO. We would be happy to look further into your PRESTO issues, but we need more information about your case. Please feel free reach out to [email protected] to share specific details about the issue.

Anonymous's avatar
Nov 18, 2019 - 09:08

What is being done to address the overcrowding and lack of parking spaces to meet the increased demand for parking at the Scarborough GO station?

Metrolinx's avatar

Metrolinx
Dec 23, 2019 - 16:44

We appreciate that the parking lot at the Scarborough GO station is at capacity. We understand that several customers are parking on both sides of neighbouring streets creating sightline and accessibility issues. 

An expansion of parking capacity is unattainable and we ask that passengers consider alternate ways to arrive at this station. That’s why we're working on improving connections with local transit and making it easier to get to and from our stations using other forms of transportation, like carpooling, cycling, or walking. As safety remains our main priority Metrolinx staff have been in contact with the City to see what can be done to increase parking enforcement on neighbouring streets.